Scribd
Upload
7 views

Assessment

The customer inquires about the availability of the SunBright bulb, which is currently on backorder for a month, and is offered the alternative MoonLight bulb. Another customer expresses frustration over not seeing the Log In button on their WordPress theme, which is due to being logged in, as the button disappears in that state. Lastly, a customer seeks information about sending divorce papers via USPS, asking about the differences between Express and non-Express envelopes, costs, and delivery times.

Uploaded by

yamahaxabre44
Copyright
© © All Rights Reserved
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
7 views

Assessment

The customer inquires about the availability of the SunBright bulb, which is currently on backorder for a month, and is offered the alternative MoonLight bulb. Another customer expresses frustration over not seeing the Log In button on their WordPress theme, which is due to being logged in, as the button disappears in that state. Lastly, a customer seeks information about sending divorce papers via USPS, asking about the differences between Express and non-Express envelopes, costs, and delivery times.

Uploaded by

yamahaxabre44
Copyright
© © All Rights Reserved
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
You are on page 1/ 2

1.

) This is the email from the customer:


I would like to purchase the SunBright bulb but the store says that
it is on backorder.
I've been waiting a long time to order a bulb.
When will the bulb be available?

This is the context:


The SunBright is on backorder and it won’t be back on stock for another month. If a
customer wants to buy the SunBright they can either wait until it’s back in stock, or
buy our other product instead: the MoonLight bulb.

Question: What would you write to the customer?

2.) This is the email from the customer:


I am using your Wordpress theme for my website and while I'm editing it
I can't see the Log In button which I see on your theme demo site on
my page.

I have followed all your instructions and installed the dummy data and I believe this
should be working.
I paid good money for this theme and expected that it would be easy to install the
dummy data and get my site looking exactly as the demo for launch next week, and
frankly, I'm a little disappointed.

Please fix this for me.

This is the context:


In order to administer a WordPress site, the site owner must log in. When logged in,
WordPress makes the log in button disappear. Some people don't realise this and
look at their site (when logged in), and then look at the theme demo (when not
logged in), pick up on the difference and see the missing login button as something
which needs to be fixed.

Question: What would you write to the customer?


(There is no specified instruction on what you should suggest to the customer. You will need to
determine that yourself.)
3.) Question: What would you write to the customer?

This is the context:


Pretend that you are a customer service agent for the USPS (United States Postal
Service), and you receive an email from the customer as below. If you need more
information to reply to the customer, you can check the USPS website.

This is the email from the customer:

Hi, I’d like to send my divorce papers to my (soon-to-be ex) husband. I’m thinking of
using your Priority Mail Flat Rate Envelope to do this. I’m in Beverly Hills, CA (zip code
90210) and my husband is in NYU (zip code 10003).

What I want to know is…


a. What’s the difference between the “Express” Envelope and the non-
Express Envelopes?
b. How much would it cost?
c. How long would it take? (you don’t have to be super precise, give or take 1-2
days is okay)

4.) Question: Based on your answer for number 3, give us the detailed steps on how you
obtained all the information. Please also mention the URL of the pages where you found
the information.

You might also like