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brrr4

The document outlines various activities related to hospitality and tourism, including guest information, definitions of key terms, and procedures for handling guest complaints. It also discusses currency exchange options and the importance of addressing guest issues effectively to enhance satisfaction and reputation. Key concepts such as tourism, amenities, and heritage are defined to provide context for the hospitality industry.

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Nassiba Benkhelifa
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17 views3 pages

brrr4

The document outlines various activities related to hospitality and tourism, including guest information, definitions of key terms, and procedures for handling guest complaints. It also discusses currency exchange options and the importance of addressing guest issues effectively to enhance satisfaction and reputation. Key concepts such as tourism, amenities, and heritage are defined to provide context for the hospitality industry.

Uploaded by

Nassiba Benkhelifa
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Activity 01 :

-Type of room : Third floor room.

-Name of guest : Claire Brooks.

-Number of nights : Three nights.

-Room number : 304.

-Breakfast 8 to 11 o’clock.

Activity 02 :

1. Tourism → The movement of people, spatially and temporally, out of


their own communities for leisure and business purposes.

2. Landscape → An area of land that is beautiful to look at or that has a


particular type of appearance.

3. An attraction → Somewhere or something you can visit that is


interesting or enjoyable.

4. Unspoilt → A place that has not been changed in ways that make it
less beautiful or enjoyable.

5. Amenities → Something that makes it comfortable or enjoyable to


live or work somewhere.

6. Seasonal employment → Work available only during a particular time


of year.

7. Income → Money that someone gets from working or from investing


money.
8. Heritage → The art, buildings, traditions, and beliefs that a society
considers important to its history and culture.

9. Crafts → Handmade objects or artistic creations, often reflecting


cultural traditions.

Activity 03 :

1. What is the place where you show your ticket and ID to receive your
boarding pass ?

→ Check-in counter

2. What is the document that gives you access to the plane and
includes your seat number ?

→ Boarding pass

3. Where do you wait for your flight, and each flight has a specific
number for this area ?

→ Gate

4. What is the area where you collect your bags after landing ?

→ Baggage Claim

5. Which term refers to the staff on the airplane who assist with your
needs ?

→ Cabin crew

Activity 04 :

The currencies that I know are :

US dollar , Euro , British pound, Algerian dinar , UAE dirham .

Activity 05 :

Currency exchange businesses can be found in a variety of forms and


venues. It may be a stand-alone, small business out of a single office, a
larger chain of small exchange booths at airports, or a large bank offering
currency exchange services at its teller counters.
Airports are commonplace for currency exchanges for business and
travelers. They enable travelers to purchase currency of their travel
destination immediately before their departure or exchange any excess
money back to their home currency upon their return. Because airports are
seen as the last port of call, the rates at airport exchanges will, in general,
be more expensive than those at a bank in the city of departure.

Activity 06 :

How to Handle Guest Complaints in a Hotel

Handling guest complaints properly is very important in a hotel. First,


listen carefully to the guest and let them explain their problem. Stay calm
and do not interrupt them. Apologize politely, even if the issue was not
your fault. Next, ask questions to understand the problem better. Then,
find a quick solution, such as fixing the issue, changing rooms, or offering
a discount. If you cannot solve the problem, call a manager for help.
Explain the solution clearly to the guest and make sure they understand. A
small gift or discount can help make the guest feel better. Finally, check
back with the guest to see if they are happy with the solution. Solving
complaints well can make guests feel valued and improve the hotel’s
reputation.

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