Scribd
Upload
2 views

Document (2) on call reservation

The document is a script for a front office reservation call at Hotel de Liceo, detailing a conversation between a front office personnel and a customer named James Huvert. Mr. Huvert books a Family Suite for two adults and one child from April 10th to April 15th, with a total cost of ₱56,000, and requests airport pickup. The reservation is confirmed with specific preferences and a deposit payment, along with check-in and check-out details provided.

Uploaded by

Irene Ramos Danao
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
2 views

Document (2) on call reservation

The document is a script for a front office reservation call at Hotel de Liceo, detailing a conversation between a front office personnel and a customer named James Huvert. Mr. Huvert books a Family Suite for two adults and one child from April 10th to April 15th, with a total cost of ₱56,000, and requests airport pickup. The reservation is confirmed with specific preferences and a deposit payment, along with check-in and check-out details provided.

Uploaded by

Irene Ramos Danao
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
You are on page 1/ 2

Christine Jhenn R.

Ygot

BSHM 1A

On call reservation script:

Front office personnel: Good morning! Thank you for calling Hotel de Liceo. This is Sofia.
How may I assist you?

Costumer: Hi, I’d like to make a room reservation.

Front office personnel: Sure! May I have your full name, please?
Costumer: James Huvert.

Front office personnel: Thank you, Mr.Huvert. May I have your check-in and check-out
dates?
Costumer: April 10th to April 15th.

Front office personnel: Noted. How many guests will be staying?

Costumer: Two adults and one child.

Front office personnel: Let me check our room availability for those dates… (pause for a
moment)

We have 100 rooms in total, and for your requested dates, we currently have 5 Family
Suites, 10 Double Rooms, and 8 Single Rooms available.

Would you like to proceed with booking a room?

Costumer: Yes, I’d like the Family Suite.

Front office personnel: Great choice! The Family Suite is ₱56,000 for 5 nights, including
breakfast, Wi-Fi, and pool access. Shall we proceed?

Costumer: Yes
Front office personnel: I’ll need some details. Under whose name should I book the room?

Costumer: James Huvert.

Front office personnel: And your contact number?

Customer: 09517546955.

Front office personnel: Any preferences?


Costumer: A sea view and a king-size bed.

Front office personnel: I’ve noted that. To confirm, a 50% deposit of ₱28,000 is required.
How would you like to pay

Costumer: Credit card.

Front office personnel: Thank you. May I have your email for the receipt and confirmation?

Costumer: [email protected].

Front office personnel: Payment received! Your reservation is confirmed. You’ll receive an
email shortly.

Would you like to add any services like airport pickup, city tours, or spa?

Costumer: Yes, airport pickup. My flight arrives at 7:30 PM on April 10 th, flight number
AB123
Front office personnel: Got it! Our driver will meet you at Liceo International Airport.

Customer: Thank you so much.

Front office personnel: Just to confirm, your reservation details are as follows

You have booked a Family Suite from April 10th to April 15th for two adults and one child.

Your requested preferences are a sea view and a king-size bed.

Your total cost is ₱56,000, and you have paid a ₱28,000 deposit via credit card.

Your special requests include late check-in at 9 PM and nut-free meal options for your
child.
You have also requested airport pickup, and a driver will be waiting for you at Liceo
International Airport at 7:30 PM on April 10th.Is that correct sir?

Costumer: Yes it is correct.


Front office personnel: Your Check-in is from 3 PM, and check-out is by 11 AM. Please
bring a valid ID upon arrival sir.

If you need any modifications, feel free to contact us at +1 555-987-6543 or reply to your
confirmation email.

We look forward to welcoming you to Hotel de Liceo, Mr. Smith! Have a wonderful day!

Costumer: Thank you!

Front office personnel: You’re welcome sir ! See you soon!

You might also like