Question Option 1 Option 2

Identify the technique which is NOT used in Job Job Enlargement Job Rotation
Designing.
Identify the option from following which is not the Reduction of barriers Experts in
advantage of Functional organisation. in operarion knowledge
Select the option that is excluded from the Kaizen Budgeting
techniques used for quality of the work.
Summerarize this statement in ONE word - "A business Organization
place where people come together, organize and co-
ordinate activity to achieve some specific goal".
Explain concept of Co-operative briefly. is a for-profit The owner of the
business owned by business has
two or more people. unlimited liability
for the debts
incurred by the
business.
Organisation Behavior is based on following three Investigative study impact of
Which organisaitonal relationship gives a greater job formal organization. informal
Identify an option that is NOT among the Owner employees
Interprete the" Production Function" of business This is a process Sale of goods
Choose the role manager performs when ,he or she Entrepreneurial Role Disseminator role
What do you understand by organizational change . It is change in It is change
To cope up with change process ,a manger should Communication Training
When a Production manager has a talk with Informational roles Monitor Role
Select the CORRECT option for Line structure type Finanace dept of Military
Summerarize this statement in ONE word - "Method six sigma pareto chart
Organise the elements of the term SIPOC in Suppliers, Input, System,Input,
Select the CORRECT option which is used to Pareto chart Affinity Diagram
Who conducted the Hawthorne experiment? William Gilbreth Taylor
Choose the Option which is NOT part of steps in Obtain CEO Create a Steering
implementing TQM. Commitment Committee

Interprete the term-" Esprit de corps"briefly. Equality of treatment Consolidation of

management
functions
Compare the theories prescribed by Henry Fayol’s Taylor focused on Tyalor Derived 5
and Taylor ,and select the correct statement. top management and functions and 14
their actions while principles of
Henry Fayol management while
emphasized upon Henry Fayol coined
Individual worker Time and motion
and machine study
relationships

Supply of human and material resources and helps to planning Organization

achieve the objective of business. Suggest a term for
this.
Which of these organiztaion is created for formal organization. informal
technological purpose? organization.
Which organisational relationship gives a greater job formal organization. informal
satisfaction and results in maximum production? organization.

Which of these is excluded from Principles of Specialization of Unity of command

Classical Management Theory? labour
Which of these is NOT among the advantages of Eliminate or reduce Facilitate and speed
conducting a time and motion study? ineffective effective movements
movements
With reference to term Motivation ,Identify the class of drives class of desires
CORRECT option that induce individual or group of
individuals to work.

"Direction should be such that the individuals can Unit of command Direct supervision
integrate their objectives with organizational
objectives." Translate this sentence into a concept
from the given options.
Summarize this statement in a term - "A process Job Enlargement Job simplification
where employee characteristics and qualification
required for the post are defined along with duties
and tasks for satisfactory performance."
How do you view application of Social psychology It helps in This helps in
in organizational behavior?Identify the understanding and establishing better
INCORRECT one . managing behavioral communication
changes within within the
organization. organization.
Management is that function of an enterprise which TRUE FALSE
concerns itself with the direction and control of the
various activities to attain the business objectives.”
The most important resourse of any organisation is Manpower Money
Chart is a graphical presentation of data with different Signs Diagrams

Resources are 1&2 1 &3

1) Material
2) Components
3) Both Material and components
4) Human
Natural resources are used as Supportive material Raw material

From the following list which is not the most basic Land Labour
resources
Which is not a tangible resource of an organisation from Goods Machinery
the following list.
Organisational behaviour is A science An art

Following are the forms of business houses other than Sole propritorship Partnership

Employee of any organisation is responsible for Execution of Implementation of

strategies strategies

The products extracted from natural resources which Primary Industries Secondary Industries
are used for
Production of Petrol Diesel kerosene are the examples Manufacturing Synthetic Industry
of ___type of Industry Industry
Atomobile,Electronic Machines like TV,Washing machine Assembly Line Process Industry
are the producs of ___type of Industry Industry
Educational service falls in the categry of Primary Industry Secondary Industry
Database along with _____are providing vast of Hyperlink Web
information across the internet
Customer satisfaction is an_________type of objective Organisational Social Objective
Objectives
14 Principles of Management are profounded by____ Peter Drucker Henry Fayol

The Pricnciple which deals with only one boss for each Initiative Unity of Direction
employee is __________
Following are the sense that organisation need to grow Belongingness Team spirit
into the employees except
The eld of organisational behaviour examines such Interpersonal conict Organisational
questions as the nature of leadership, eective team resolution; motivation control; conict
development, and of individuals management

The field of organisational behaviour is primarily The behaviour of How resources are
concerned with individual and groups. efectively managed.
The manager of an organisation need to be able to Explain Predict
_____________except
following are the options related to planning, except Achieve objectives of forecasts for compnay
organisation growth

Planning closely connected with Creativity Innovation

Planning does not answer for following question. What need to What is the deadline?
accomplished?
Planning does not help to find out Need of orgnasation People required
structure

The most important asset in an organisation is Infrastructure Human Resource

Staffing is the process of management that is not Acquiring & Ruling
concerned with Developing
Staffing does not include Righ person At right place
Staffing process does not include Organising Retaining
A person is not a leader if he/she is not concerned with Empowering team Motivating

Leadership helps to upgrade Individual Group

Which is not the factor included in 4 M of Mangement Men Machinery

The objectives of management are achieved by Planning Organising

functions like
Manangement accepts social changes and introduces Innovative Technology New path to follow

Manager must have following skills except Technical skills Analytical skills

The niddle level manager need to have more technical planning Organising
skills related to
Political skill relate to Influencing people. Handling people
The skills under which manager can identify key factors Decison making skills Analytical skills
is
From the list given below which is not a managerial role Working on Objectives Motivating employees

Educating childfren,Health programs,prevent from Organisation Society

air,water,noise pollution are the function towards

Organisational change is one Which affects pattern Relationship within

of work organisation
Following are the factors affecting organisational change Diverse Workforce Changing Technology
other than
To overcome the loopholes for change, training is given Leaders Managers
to
The change is quickly acceptable with the help of Knowledge Skill upgradation
The ______Manager is responsible for short term functional manager Operational manager
planning.
______have formal authority to use organisational CEO Manager
resources and make decisions,,
_____skill affects the condition of an organisaiton. Technical skills Decision Making skills

Under the category of decision roles , the roles are Entrepreneurial Role Disturbance Handler
except______________ Role
Decision role require managers to plan Strategy Resources

_________is the backbone of any organisation Customer Employee

Which is not a legal aspect of social responsibility legal & Government Transperancy in
transactions
Select the option which is NOT among Quality Quality Planning Quality
Trilogy of Dr Juran. Improvement
Name the element which is excluded from the Goals retrenchment
important elements of a matrix organization.
List the different types of departmentation in the Functional geographical
organization. Find the INCORRECT one .
Choose the CORRECT option that is concerned with Responsibilities Opganisational
Task oriented leaders. structure &
Operating
procudures
Study of organisation behavior focuses on which of Human Employer
these option?
Which of these is excluded from levels of planning. Corporate plan Divisional Plans
Define Anthropology. focuses on cultural is the study of
systems, beliefs, human behavior in
customs, ideas and the context of social
values within a situations.
society and the
comparison of with
aspects like values,
attitudes and even
cross-cultural
analysis,
organizational
culture,
organizational
environment.
Which of these is NOT there in tools of Co- standadization mutual adjustment
ordination?
What do you mean by delegation? it is assigning certain it is getting work
authorities and done by people
responsibilities by
superior to
subordinate
Name a Scotish scientist ,who coined a term division Dr Deming Adam Smith
of Labor first time .
The decision making process is affected by factors Yes, These factors No ,these are not the
like perception ,organizational issues and affects the decision factors that affaect
environmentalissues . What is your interpretaion making process in the decision making
about this statement. all situaltons process

Control system of an organisation has no influence internal environment external

over which of these factors? environment
If a leader is using action to motivate employees Planning directing
towards goals, he or she is using what method of
management?
Suggest ONE word for- "Study of the movements of fatigue study time study
both the workers and the machine to eliminate
wasteful movement".
The decisions are benficial if they are Taken timely Taken correctly

To run the business, person needs to have Well equipped with should be able to
skills and knowledge manage people

Following are the nature of business except Producing goods and Profit Organisation
services

There are basicaly three components of business except Owner Employee

To manage any organisation what is required? Division Decentralisation

Adopting any system depends on Complexity Size of organisaiton

In Production of Good come following products Cloths Machinary

Owner of the business is not responsible for Preparing objectives Mission to carry over
business
Employess are treated as Manager Supervisor
Out of following which is not an option relatated with Quality products Resonable price
Customer satisfaction
The Industry which uses natural resources as raw Primary Industries Secondary Industries
material is
Food production and food preservation are the Analytical Industry Manufacturing
examples of Indusry
Government and private institutions are established to Finanacial Servies Educational Services
provide services like
In strategy formulation, the forces that must be focused potential entrants in customer's bargaining
for industry analysis includes ------------- market power

The example of customer perspective in balanced employee turnover operating capabilities

scorecard is--------- rates and number of
patents
The way an organization match its capabilities with elasticity incurrence off shoring
available opportunities to accomplish its goals is
classified as ------------
The example of internal business perspective in employee turnover operating capabilities
balanced scorecard is rates and number of
patents
The balanced scorecard perspective which measures learning perspective financial perspective
strategy profitability and amount of operating income
results from cost reduction is classified as ------------

Following are the factors affecting establishment of Sources of business Location

business organisatin except
Supply quality products and services are the objectives Organisational Social Objective
under which category? Objectives
Educational Services are part of Primary Industries. TRUE FALSE

While performing managerial role, Interpersonal TRUE FALSE

Skill help to treat organization as a family and try to
keep everyone together.
Organizational Hierarchy can be defined as the TRUE FALSE
understanding; prediction and management of the
human behavior affect the performance of the
organizations”
Material management deals with campus planning TRUE FALSE
and designing for the movement of materials within
the organization.
Fishbone Diagram is also called as cause and effect TRUE FALSE
diagram or Ishikawa diagram.
Henry Fayol viewed management as a profession TRUE FALSE
that can be trained and developed and emphasized
on policy aspect at top level management.
Delphi method is a technique used for decision TRUE FALSE
making
In TQM process all quality related process within TRUE FALSE
the organization are considered for improvement.
Cash inflow and outflow during a specified period TRUE FALSE
is decided during master budget.
In _____________________ role manager assigns Disturbance handler Spokesperson role
resources to develop innovative goods and services, role
or to expand a business
_______________________derieves from position Reward power referent power
they are allotted and it provodes decision authority.

Every manager has to manage the customers resources

__________________that are necessary for getting
output in the form of finished product.
___________________ is a relatively enduring attitude personality
organization of beliefs, feelings, and behavioral
tendencies towards socially significant objects,
groups, events or symbols”
_________________ is an approach that Total productive SIX SIGMA
organizations use to improve their internal processes maintainance (TPM)
and increase customer satisfaction.
Work assignement is done under which principle of Unity of Command Unity of Direction
Fayol
Who says that "Management is an art of getting things Peter Drucker Henry Fayol
done by people"
Six Sigma seek to improve the quality of output by By removing causes of By identifying causes
defects of defects

As per webster's dictionary Profession is an occupation Specialised Knowledge Academic Training

requires

Total quality management ideas were developed by Peter Drucker Henry Fayol

Management is as ______________term Economical Sociological

Management is Process of organised Continuous process
activity

Management is process of co-ordinating its resources finance People

choose odd one out
Organisation structure means Departmentalisation Divison

Choose odd one out related to simple organisational Time Human

structure and the relative factors like
Organise the elements of the term SIPOC in Suppliers, Input, System,Input,
CORRECT ORDER. Process, Output and Process, Output and
customer customer

Select the CORRECT option which is used to Pareto chart Affinity Diagram
analyed and prioritized the ideas designed during
brainstorming session before implementation.
Choose the Option which is NOT part of steps in Obtain CEO Create a Steering
implementing TQM. Commitment Committee

Interprete the term-" Esprit de corps"briefly. Equality of treatment Consolidation of

management
functions
Manangement accepts social changes and introduces Innovative New path to follow
Technology
Select the option which is NOT among Quality Quality Planning Quality
Trilogy of Dr Juran. Improvement
Name the element which is excluded from the Goals retrenchment
important elements of a matrix organization.
List the different types of departmentation in the Functional geographical
organization. Find the INCORRECT one .
Summerarize this statement in ONE word - "A business Organization
place where people come together, organize and co-
ordinate activity to achieve some specific goal".
Identify an option that is NOT among the Owner employees
components of a business .
Which one of the following statement is correct? Planning and Planning and
controlling are controlling are not
essentially one and same.
the same.
Out of following which is not an option relatated Quality products Resonable price
with Customer satisfaction
Following are the factors affecting establishment of Sources of business Location
business organisatin except
Supply quality products and services are the Organisational Social Objective
objectives under which category? Objectives
Work assignement is done under which principle of Unity of Command Unity of Direction
Fayol
Who says that "Management is an art of getting Peter Drucker Henry Fayol
things done by people"
Six Sigma seek to improve the quality of output by By removing causes By identifying
of defects causes of defects

As per webster's dictionary Profession is an Specialised Academic Training

occupation requires Knowledge

Total quality management ideas were developed by Peter Drucker Henry Fayol

Which is not the factor included in 4 M of Men Machinery

Mangement
The objectives of management are achieved by Planning Organising
functions like
Manager must have following skills except Technical skills Analytical skills

What confuses employees to workforce and Non structuring of Conflict due to two
reporting organisation bosses.
Which are the two main activities finance Planning Budgeting
department has to carry out financial resource
management
Which function of staffing process judges the skills Interview Selection
of an employee
Manpower planning doesnot concerned with External Change in lifestyle
Environment
For analysing number of positions in an organisation Skills Abilities
what is not required
What is not necessary to identify number of Organisation Projected plan
positions required in organisation structure
 Option 3 Option 4 Answers

Job Enrichment Job specification 4

Increase in Slow decision 4

efficiency
Delegating of CPM 4
authorities
management corporate 2

is a limited liability is a limited liability 4

business that has a business that can
separate legal organize for-profit or
personality from its not-for-profit.
members.
Application of Study of Boss- 4
strategic business 2
competitors customers 3
finding out right equipping with 1
Spokesperson role Negotiator Role 2
it is “one which It is change the 3
facilitating Awarding and 3
Disseminator role Liaison role 4
banking & insurance Manufacturing 2
benchmarking brainstorming 4
system ,information, sales 1
flow chart Fishbone Diagram 2
Deming Elton Mayo 4
Prepare a Flow Informing and 4
Diagram of educating the clents
Company Processes of the organisation
as they are part of
the process.
Harmony, cohesion No slacking, 3
among personnel. bending of rules
Taylor viewed Fayol’s theory is 4
Management as more widely
Theory of applicable than that
administration of Taylor, although
whereas according to Taylor’s philosophy
Fayol it was Theory has undergone a big
of Scientific change under
Management. influence of modern
development.
mangement controlling 2

business or strategic 1
organisation. organization.
business or strategic 2
organisation. organization.

Unity of direction decentralization 4

Eliminate retaining employees 4

unnecessary work and attracting new
talents
class of needs entire class of 4
drives. Desires,
needs, wishes and
similar forces
Harmony of Efficiency 3
objectives

job enrichment Job rotation 2

it facilitates and It focuses on 4

accelarates group improving cross
decision making cultural aspect.

Machine Minute
1
Symbols Structures
3
1&4 2 &4

Extra material Non useful material

2
Infrastructure Capital
3
Finance Information
4
A science as well as an A concept
3
art
Borrowed Cooperative
3
Execution and Benefit of business
implementation of 3
strategies
Tertiary Extraction Industry
4
Analytical Industry Process Industry
3
Manufacturing Construction Industry
1
Industry
Tertiary Extraction Industry 3
Data source Web browser
1
Personal Objective Technical Objective
1
Taylor Harold Koontz
2
Unity of Command Discipline
3
Unity Knowledge
4
Motivation of Planning;
individuals; planning development
1

Control processes and Both a and c.

interactions between
organisations, 4
external context.
Evaluate n modify Umderstand
4
human behavior.
Tool for managing Makes sure Profit
unexpected situations 4

Setting objectives Creativity and

4
Innovation
Where it will be done? whether quality will
4
be good?
effective leadership standards for control
4

Machine Finance 2
Employing & apprising Rewarding and
2
retaining
At right time At right salary 4
Transfering Developing 3
Implementing Ignoring faults of
4
innovations employees
Department Organisation 3
Management Body Material
3
Working Directing
3
New processes New idea
1
Communication skills Bossing skills
4
Planning and Directing worker to
3
Organising both work on production
Managing people Thretening people 1
Interpersonal skills Political skills
2
Creating n following Developing personal
4
budgets skills
Employee Customers
2

Both pattern and Competition in market

3
relationship
Functional change Economic change
3
Employees President
1
Both knowledge and Not known
skill upgradation 3
Executive Manager Development officeer
1
Operational Functional Manager
2
Supervisior
Political skills Analytical skills
2
Resource Allocator Spokerperson Role
4
Role
Strategy and
3
Resources both
Legal & Government Community
2
Discouraging Overuling
4
corrouption
Quality control performance 4
measurement
promotion Awarding 2

customer Matrix structutre 4

Roels and Organisational 2

culture

Human Behaviour Employees 3

Sectional plans Long term plan 4

is study towards study of human 1
Behavioral pattern of behavior that tries to
co-workers and their identify the
social behavior characterizes of
along with individuals and
relationship with provides an
them to maintain understanding why
social groups as per an individual
social order behaves in a
particular way.

direct supervision prioritization 4

it is nothing but it deals with 1
following work assigning work to
order someone who is
from other
deopartment.
Taylor Abraham Maslow 2

these factors might The factors affect 1

or might not affect only strategic
the decision making decision making.
process, because it
may vary from
situation to situation
customer government 2

organizing controlling 2

motion study work-study 3

Timely and correctly Taken with the help of

3
people
Well equipped with capital to cover all
skills and knowledge costs
and should be able to 3
manage people

Distribution and Rendering services to

exchange of finished needy 2
products
Customer Infrastructure
4
Centralisation Division and
4
Decentralisation
Infrastrcture Size and complexity of
organisation 4

Banking Service Software Product 5

Decision making Environmental
4
conditions
Executor Worker 3
Regular Supply
Return policy 4
Tertiary Quagternary Industry
1
Genetic Industry Process Industry
3
Information Services Production Services
1
supplier's bargaining potential entrants in
power market, customer's
bargaining power and
4
supplier's bargaining
power

operating income and customer satisfaction

revenue growth and market share 4

strategy engineering
3

operating income and customer satisfaction

revenue growth and market share 2

internal business customer perspective

process perspective
2

Expected competitors Government

2
Regulations
Personal Objective Technical Objective
2

1
 1

Entrepreneurial Role Monitor Role 3

expert power Legitimate power 4

suppliers government 2

culture business 1

SIPOC Total Quality 4

Management (TQM

Division of work Initiative

3
Taylor Harold Koontz
4
By Removing and By mitigating
Idnetifying causes of 3
defects
Both Specialised Booth not necessary
Knowledge and 3
Academic Training
Taylor Harold Koontz
1
Intterdisciplinary Mathematical 3
Process of human Process of organised
interaction activity, Continuous
process and Process 4
of human interaction

Raw material infrastructure

4
Both work assignment
Departmenalisation 3
and Division
Money Designations
4
system ,information, sales 1
Process, Output and ,inventory,process
customer ,Output and
customer
flow chart Fishbone Diagram 2

Prepare a Flow Informing and 4

Diagram of educating the clents
Company Processes of the organisation
as they are part of
the process.
Harmony, cohesion No slacking, 3
among personnel. bending of rules

New processes New idea 1

Quality control performance 4

measurement
promotion Awarding 2

customer Matrix structutre 4

management corporate 2

competitors customers 3

Controlling is a part A control process is 3

of the planning meaningless
process. without pre-set
goals.
Regular Supply Return policy 4

Expected Government 2
competitors Regulations
Personal Objective Technical Objective 2

Division of work Initiative 3

Taylor Harold Koontz 4

By Removing and By mitigating 3
Idnetifying causes of
defects
Both Specialised Booth not necessary 3
Knowledge and
Academic Training
Taylor Harold Koontz 1

Management Body Material 3

Working Directing 3

Communication Bossing skills 4

skills
Line structure Functional structure 2

Accounting Planning and 4

Budgetting

Interview and Appraisal 3

selection
Internal environment Technical changes 3

Personality Desired experience 3

Post urgency Post Duration 3