JAVA SETTINGS, ERRORS AND

TROUBLESHOOTING MANUAL

HAL e-Procurement
https://eproc.hal-india.co.in
 Website: https://eproc.hal-india.co.in

Table of Contents
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 Website: https://eproc.hal-india.co.in

COMPATIBLE OPERATING SYSTEM AND BROWSERS VERSIONS:

a. Operating System: Windows 10 and above

b. Browser: Microsoft Edge, Mozilla Firefox, Google Chrome (latest Version)

c. Always download latest version of Java

d. URL: https://www.java.com/download/ie_manual.jsp

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 Website: https://eproc.hal-india.co.in

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 Website: https://eproc.hal-india.co.in

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 Website: https://eproc.hal-india.co.in

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 Website: https://eproc.hal-india.co.in

Before Login to e-procurement portal user needs to clear cache and Temp files in java cache
viewer

• Cache files
• Temporary file
• Clear the browser history.

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You can select all cache files at once through ctrl+ A short cut key and remove /clear the
temporary files

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 Select “installed Applications and Applets”

 Click Ok, Click Apply and finally click ok

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7.

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 Website: https://eproc.hal-india.co.in

If the user receives the Java error message "Application blocked by Java security" when
attempting to log into the e-procurement portal then follow the instructions in
"Adding e-procurement portal URL in Java and Necessary settings" (Refer Page No 2.)

If the Java Applet Signer didn't launch or display the DSC certificate after you logged into the e-
procurement portal, add the local host settings in your browser by following the instructions
below.

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 Website: https://eproc.hal-india.co.in

 Open new Tab in browser

 Enter the URL https://localhost:9443 and run

 Click Advanced tab

 Click on proceed to local host

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 Website: https://eproc.hal-india.co.in

The DSC certificate will be shown up in the java applet signer after the launch of local host as
shown in fig.

After inserting the DSC key into the USB port of the computer run the executable file and install
the device drivers by following the instructions below

 If user DSC certificate is not shown after log in to e-procurement portal

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 Go to "This PC" or "My computer” , in order to install the DSC drivers click on them and
launch or run the "setup.exe" file as shown in fig.

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 Upon installing the DSC drivers on a computer, kindly log in to the DSC token.
 Click on start or windows button
 Search for the DSC Token icon
 Click and open the DSC TOKEN app

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 Once the DSC drivers are installed on a computer, the certificate will show up in the
applet signer.

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Whenever user encounters “Login Failure Please retry” after entering the user id and
password in e-procurement portal follow the instructions that are shown in “To Clear Browser
History in Chrome” (Refer Page No.11)

 Reset the password using Forgot password link

 To reset the password, use the alphabet and numeric characters only.

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 Website: https://eproc.hal-india.co.in

To update the renewed DSC in e procurement portal follow the steps which are as shown in
below

 After log in to e-procurement portal if the pop up message reads as “Your digital
signature is expired to update renewed DSC please click here” Click on the link to
update your renewed DSC certificate

 When user clicks on the link , java console will run the program and applet signer
fetches the New DSC certificate

 Whenever user finds any difficulties related to java and DSC certificate, follow the
instructions that are provided in “Adding e-procurement portal URL in Java and
Necessary settings”{Refer Page No.2}

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 Select the new renewed DSC certificate and click on Authenticate button to update

 Click on “Register” button to register the new renewed DSC certificate in e procurement
portal

 Once the renewed DSC certificate is updated in e procurement portal click on HOME
button

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 Log in to e procurement portal with user id and password

 Select the new renewed DSC certificate which is updated to the user profile and continue
the tendering activities

HELP DESK DETAILS:-

080-22323697
080-22323698
[email protected]

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