SCHOOL UNIFORM-

POLICY AND
PROCEDURES MANUAL
 INDEX – School Team
1. The importance of Uniform

2. Uniform Guidelines

3. Uniform Categories

4. Grade-wise Kitting

3. Uniform Ordering Manual

4. FAQs

5. Exchange and Refund Policy

6. Uniform Trial Camp Process

7. Uniform Implementation Procedure

8. Parent Communication Template

9. Explanation - Webgenie report headers

10. Posters for Communique

 WHY IS UNIFORM IMPORTANT?
The Importance of Uniform

Uniforms play an integral role in shaping the learning environment. They

not only foster a sense of unity and equality but also contribute to a
positive school culture. This document delves into the significant reasons
why uniforms are crucial in educational institutions.

Encourages Discipline and Focus

Uniforms instill a sense of discipline and focus among students. By

removing the distractions caused by fashion choices, students can
redirect their attention towards learning and personal growth. This
creates an environment conducive to academic excellence and better
conduct.

Reduces Peer Pressure

Uniforms eliminate the pressure to wear trendy or expensive clothes,

easing the mental burden on students.

Promotes Equality

All students, regardless of their socio-economic backgrounds, are on an

equal footing with uniforms.

Fosters a Sense of Belonging

Uniforms create a cohesive and inclusive school community, fostering a

sense of belonging for all students.
 WHY IS UNIFORM IMPORTANT?
Promotes Safety and Security

Uniforms contribute to a safer school environment by making it easier to

identify students and ensuring that intruders are immediately noticeable.
This enhances the overall security measures in place and creates a
secure atmosphere conducive to learning.

Promotes Focus on Learning

Uniforms eliminate distractions associated with fashion trends and peer

judgments, allowing students to concentrate on their academic
endeavors. This cultivates an environment focused on learning and
personal development.

Enhances Student’s Image and Self Confidence

Wearing fresh, neat and complete Uniforms (not old, worn out or dirty)
contributes to a positive portrayal of the student’s and the school’s
image and promotes self confidence. They create a lasting impression
and reflect the School’s values and standards.

We at EuroSchools, strongly encourage our children to wear a fresh,

complete and neat set of school uniform at all times, upholding high
standards of dressing, which reflect our school community standards and
expectations.
 UNIFORM GUIDELINES
Purpose

This policy aims to:

• Provide students, parents and staff with guidelines regarding our school
uniform.
• Set out the responsibilities of various groups in maintaining school uniform
standards.

Policy Statements

• This Policy emphasizes the importance of wearing the school uniform

correctly as an important dimension of school life.
• School uniforms provide a strong sense of identity and contribute to
Inclusiveness and Equity in schools.
• Wearing complete, neat and fresh set of uniforms of the appropriate size is
critical:
✓ To promote equity and equality for all students
✓ To promote a strong sense of school pride
✓ To ensure health and safety of students during school activities
✓ To ensure students appear well-groomed, focused and self-confident

Scope

School expectations regarding the uniform requirements and student grooming

applies:

• During school hours

• While travelling to and from school
• When students are engaged in school activities out of school hours
 UNIFORM GUIDELINES
Important Guidelines for Uniform Compliance and Discipline

• EuroSchool has a uniform dress code that allows students to safely engage in the
many and varied school activities.
• Students are expected to wear the correct school uniform at all times and to wear
the uniform in a manner that projects a positive image of self and the school in
the community.
• Where to purchase?- The uniform purchase option is available on WebGenie.
• How many to buy?- We recommend 3 sets of Regular Uniform, 2 sets of Sports
Uniform, 1 Formal Shirt to be purchased by the parent every year. This includes 2
pairs each of regular socks and sports socks with a pair of school shoes, and one
school jacket/ hoodie.
• How should my child’s uniform appear? Students are expected to be well turned
out in a pair of freshly washed, ironed, neat and complete uniform of the
appropriate size at all times. The term ‘Complete’ uniform extends to the school
socks, school shoes and school jacket. Uniform that has become too small, too
tight etc is strongly discouraged.
• Personal Grooming and Hygiene: A daily shower, neat grooming of the hair,
cutting of nails as personal grooming and hygiene measures are equally important
and expected. Students are NOT allowed to use makeup, colour their hair for
fashion or wear colourful accessories, to respect the objective of uniforms.
• Students are not allowed to wear any other alternative or additional clothing
other than the specified uniform without written permission, that maybe given
only in exceptional cases as allowed by the Coordinator/ Principal.
• If there is genuine reason for a student to be without the correct uniform for a
short period of time a written note from a parent is required with an explanation
for due consideration by the Coordinator/ Principal.
• Each class will have a uniform committee and the leader of the committee being
the class teacher will check the students on a daily basis.
• Persistent breaches of Uniform guidelines by a student will be reported to the
respective Coordinators who will address/ correct the same. Repeated disrespect
to uniform guidelines despite being addressed at the Coordinator’s level will
attract disciplinary action.
Weekly action plan:

• As part of the disciplinary protocol, the class in-charge is required to conduct a

weekly inspection of student uniforms every Wednesday and update the checklist
accordingly. This checklist will be reviewed by the coordinator and forwarded to
the admin manager and the uniform SPOC by the end of Thursday. The uniform
SPOC is responsible for using the enrollment data to identify parents who need to
be contacted to ensure orders are placed.

• Access the Format for uniform check list - here

 UNIFORM CATEGORIES AND SCHEDULE
• Students must wear Uniform as per the Guidelines/ Time table provided
to respective classes. Below matrix outlines the broad occasions for
different types of uniform to be worn, but shall not be restricted to it.

UNIFORM OCCASION
CATEGORY
Formal Uniform During Assemblies (conducted regularly),
representative duties, awards and presentation
ceremonies and any special events as communicated
by the respective school
Sports Uniform On when the sports activities are scheduled (PE) as
per the time table/ as specified by the School, and
while attending sports events and school picnics/
field trips.
Regular Uniform All other working days
Sweatshirt To be worn during winters and as per the weather
demands for children’s well being
Shoes Essential on all school working days
Socks Sports/ Regular socks should be worn with Sports /
Regular uniform respectively
School belt To be worn with both formal and regular uniform
 UNIFORM KITTING DETAILS
Suggestive
EJ to ES Uniforms Gender
Qty
PP Reg T-Shirt Yellow 1 Boy and Girl
PP Reg-Track Pant Yellow 1 Boy and Girl
PP Reg T-Shirt Blue 1 Boy and Girl
PP Reg-Track Pant Blue 1 Boy and Girl
PP Reg T-Shirt Green 1 Boy and Girl
PP Reg-Track Pant Green 1 Boy and Girl
Pre-Primary
Regular Socks 1 Boy and Girl
New Sports Shorts 1 Boy and Girl
New Sports T-Shirt 1 Boy and Girl
Sports Socks 1 Boy and Girl
Sweatshirt 1 Boy and Girl
Shoe 7cto 13C 1 Boy and Girl

Grades Suggestive
Uniforms Gender
1 to 4 Qty
New Belt-Boy 1 Boy
New Belt-Girl 1 Girl
P Reg-T-Shirt 1 Boy and Girl
P Reg-Shorts 1 Boy
P Reg-Skirt 1 Girl
P Reg-Formal Half Shirt Boy 1 Boy
Primary P Reg-Formal Half Shirt Girl 1 Girl
Regular Socks 1 Boy and Girl
New Sports T-Shirt 1 Boy and Girl
Primary Sports Track 1 Boy and Girl
Sports Socks 1 Boy and Girl
Sweatshirt 1 Boy and Girl
Shoe 1uk to 4ukC 1 Boy and Girl
 UNIFORM KITTING DETAILS

Grades Suggestive
Uniforms Gender
5 to 12 Qty
New Belt-Boy 1 Boy
New Belt-Girl 1 Girl
S Reg-T-Shirt 1 Boy and Girl
S Reg-Full Pant 1 Boy
S Reg-Skirt 1 Girl
Secondary & S Reg-Formal Shirt-Boy 1 Boy
Higher S Reg-Formal Shirt-Girl 1 Girl
Secondary Regular Socks 1 Boy and Girl
S Sports T-Shirt 1 Boy and Girl
S Sports-Track Pant 1 Boy and Girl
Sports Socks 1 Boy and Girl
Sweatshirt 1 Boy and Girl
Shoe 5uk to 12ukC 1 Boy and Girl
 GRADE-WISE UNIFORM

Junior KG and Senior KG – Regular School Uniform

Pre-Primary regular uniform T-Shirts and Track pants

(Boy & Girl)
Junior KG and Senior KG – Sports Uniform

White Round Neck, Light Blue T-

Shirt with Dark Blue Sleeves
(Common for Boys and Girls)

Dark Blue Shorts with Light blue side

Piping
Grade 1 to 4 – Regular School Uniform

Blue Collar T-Shirt and White

Sleeves with Blue Lining on
side
(Common for Boys and Girls)

Blue Self Checks Pleated Skirt

for Girls

Blue Self Checks Shorts

for Boys

Leather Belt Smaller in width

(Girls), Larger in width (Boys)
Grade 1 to 4 – Regular School Uniform

Boys Uniform Girls Uniform

Grade 1 to 4 – Sports Uniform

White Round Neck, Light Blue T-

Shirt with Dark Blue Sleeves
(Common for Boys and Girls)

Dark Blue track pant with Light

Blue side Piping
(Common for Boys and Girls)
Grade 5 to 12 – Regular School Uniform

Light Grey T-shirt with Blue

Line on collar
(Common for Boys and Girls)

Blue Self Checks Pleated Skirt

Blue Self Checks Formal Full

Pants

Leather Belt Smaller in width

(Girls), Larger in width (Boys)
Grade 5 to 12 – Regular School Uniform

Boys Uniform Girls Uniform

Grade 5 to 12 – Sports Uniform

White Round Neck, Light

Blue T-Shirt with Dark Blue
Sleeves

Blue colour Track Pants for

Boys and Girls
Grade 5 to 12 – Sports Uniform

Boys Uniform Girls Uniform

Grade 1 to 4 – Formal Uniform

White Formal Half sleeves

Shirt - for Boys / Girls

Leather Belt Smaller in width

(Girls), Larger in width (Boys)

Blue Self Checks Pleated Skirt

for Girls

Blue Self Checks Shorts

for Boys
Grade 1 to 4 – Formal Uniform

Boys Uniform Girls Uniform

Grade 5 to 12 – Formal Uniform

White Formal Full Sleeves

Shirt for Boys

White Formal 3/4th

Sleeves Shirt for Girls

Blue Self Checks Pleated

Skirt for Boys

Blue Self Checks Formal

Full Pants for Girls

Leather Belt Smaller in

width (Girls), Larger in
width (Boys)
 Grade 5 to 12 – Formal Uniform

Boys Uniform Girls Uniform

ACCESSORIES

School Bag

Wrist Band
 ACCESSORIES

Pre-Primary School Shoe

Primary School Shoe

Secondary School Shoe

 ACCESSORIES

Sports Socks Regular Socks

Hoodie Jacket
 UNIFORM ORDERING MANUAL
Section 1: How to Place a New order

• To place an order for Uniforms from your WebGenie app navigate to ‘e-Store’
module.
• Select the Uniform category and you’ll see all items listed under uniform
products.
Click on any product to view its details. You can select the appropriate size
required for your child and click on the ‘ADD TO CART’ button. The cart
symbol on the top right corner of your screen will get updated. Click on the
Cart icon to view the items added by you.
On My Cart page you’ll see the products selected by you and on clicking the
Quantity drop-down you select the number of pieces which you’ll be
purchasing. Click on ‘Check out’ button to proceed to next page.
After check out you’ll need to enter your full residential address and
contact details (Phone no. & Email) to get your current order delivered
to you. Based on your WebGenie profile the address will be
automatically fetched. If you need to update the address then clear the
fields and enter your new address (which will be only considered for
your current order in the e-Store). Once all the fields are filled up then
click on the button ‘DELIVER TO THIS ADDRESS’ to proceed to the next
page.
At the Payment summary page you’ll see the Total Amount of your order,
click on the button ‘PROCEED TO PAY’. You’ll now arrive at the Paytm’s
payment gateway page where you can make the payment for your order
using the available payment modes. On successful payment you’ll be
redirected to the e-Store module in your WebGenie app.
Section 2: How to Return and order or use help
In ‘My Orders’ option you can view the orders which are successfully
placed through WebGenie app. Help button will be enabled for all
Delivered orders ONLY for seven (7) days from the date of the delivery. If
you need any help (Missing Item/ Wrong Item/ Wrong Size/ Damaged
Item/ Exchange Size) regarding any specific order then click on ‘Help >’
option.
Select the item for which you need the help and then click on ‘Exchange/ Return’
1. Missing Item

Click on ‘Missing Item’ if any of the items has not arrived in your
delivery. You’ll get a pop up mentioning your item will be delivered
to you. Click on confirm to proceed.
2. Wrong Item

Click on ‘Wrong Item delivred’ when any wrong item is delivered to

you. For example you ordered “Belt Boy” but “Regular socks” were
delivered.
You’ll now get a list of the items; now select the item which you have
wrongly received.
On selecting the wrong item it will get an option of going to next screen.
You’ll see ‘🡪 ’ at the bottom right of your screen, click on it to proceed to
the next screen. Now you’ll get a pop up with a message that wrong item
is selected for return and your correct item will be delivered to you. Click
on ‘Confirm’ to proceed.
3. Wrong Size

Click on ‘Wrong Size’ when you have received a wrong size of the
uniform. For example you ordered “size 4” but received “size 8” for
socks. You’ll get a pop up with message your item will be delivered to
you. Click on ‘Confirm’ to proceed.
4. Damaged Item

Click on ‘Damaged Item’ when any of the items which you have
received is damaged. On next page Enter your comment regarding
damaged item and click on the add image icon below the text box &
add product photos. Upload the photo of the damaged item from your
phone and click on ‘Confirm’ to proceed.
5. Exchange Size

Click on ‘Exchange Size’ when you want to exchange the uniform due to the
size of it and you want to get a new size uniform. For example you have
ordered a Jacket with size 26 and it doesn’t fit your child and you want to get
size 28. On next page you’ll need to select a new size and click on ‘Confirm’
to proceed.
Summary Screen:
When you use any help option and click on Confirm button to proceed, at last you’ll get a
summary screen with the items to be delivered and returned. Click on ‘Proceed to
confirm address’ on next page you’ll need to enter your full residential address and
contact details (Phone no. & Email) to get your order delivered to you. Based on your
WebGenie profile the address will be automatically fetched, if you need to update the
address then clear the fields and enter your new address (which will be only considered
for your current order in the e-Store). Once all fields are filled up then click on the button
‘CONFIRM ADDRESS’ to proceed to the next page. Your help request for the order will be
shared with the School.
Section 3: How to track an order
To track your order click on the My Orders option and go to the specific
order. You’ll now see the Order Status page, click on the ‘Track Order>’
link for all orders that are in Dispatched status. It will redirect you to the
webpage of the delivery partner where you can see the tracking details of
your order.
Section 4: How to download Invoice & Receipt
To download the Invoice or Receipt of your order, you’ll need to go to the
‘My Orders’ option from e-Store. Click on any order to see the details of
that particular order.
Click on the 3 dots at the top right corner of your screen, you’ll get the
option to download the Invoice and Receipt of that particular order. When
you click on any of the option ‘Invoice’ or ‘Receipt’, the PDF for same will be
downloaded on your phone.
Following are samples of the Invoice (Tax Invoice) and Receipt (Order
Confirmation Copy). Please note Invoice will be available for the orders
which are either Dispatched or Delivered.
 FAQs
Q1. Where can I order the Uniform?
Ans: Through Webgenie

Q2. How will I get the Webgenie login?

Ans: Contact your School Admin Team/ Webgenie SPOC.

Q3. What is the process for ordering uniforms in Webgenie?

Ans: The manual is available on Webgenie.

Q4. My payment is deducted but have not received the order confirmation.
Ans: Wait for 24 hours for the same to be updated. If the order is successful,
it will be updated in the app & if not then you will get the refund from the
Bank, within 7 days.

Q5. I made a double payment by mistake. Please let me know how & when I
will get the refund.
Ans: Please share both the transaction details with the school team
(Accountant). Post that the refund will be done in 2 working days.

Q6. I have the delivery but now I am not able to exchange the same through
Webgenie.
Ans: Check the delivery date, if more than 7 days have lapsed since the
delivery date, then the exchange is not possible through Webgenie. In this
case, the parent has to visit the school & request for exchange with the
Admin or Store Manager. If the delivery date is within 7 days and you are still
facing a challenge, then please contact the Uniform support centre.

Q7. I ordered the exchange 3 days ago still no pickup has been done
Ans: Please contact the Uniform support centre.

Q8. The exchange order pickup is done, but I still have not received the new
order.
Ans: Please contact the Uniform support centre.
Q9. I want to know the exchange policy & process.
Ans: Please download the same from Webgenie or contact the store or admin
manager at school.

Q10. My order status is showing as RTO what to do?

Ans: In such a case, you will get the refund automatically through the system
& details of the transaction will be available on Webgenie.

Q11. When I am trying to process the Exchange, it shows SKU is out of stock
what to do?
Ans: Please contact the Uniform support centre.

Q12. I have got a damaged uniform piece, what should I do?

Ans: Please do the exchange of the damaged product through Webgenie.
Please check the manual in Webgenie to understand the proper process.

Q13. I have received the exchange uniform but need to exchange again. Can
we do it?
Ans: Yes, exchange can be done multiple times, the same way as the earlier
standard exchange process, but within 7 days of the delivery.

Q14. I have received the uniform and the quality is poor the color or elastic or
such is faded/ faulty, what to do next?
Ans: Regret the inconvenience caused. Please visit the school & handover the
uniform to the store or admin manager. You will get the new uniform at the
earliest.

Q15. My child is a girl & we are getting boys' uniforms on the app?
Ans: Please contact the admin or store manager in such cases for
rectification.
Q16. I have received the uniform & now I am going on vacation to my native
place, can I do an exchange from there?
Ans: Yes, you can do exchange from any place in India but have to make sure
that you update the exchange address and that the pickup & delivery will be
done at the given address only.

Q17. I am not able to see the Jacket in my login.

Ans. Please contact the Uniform Support Centre.

Q18. My child is in Grade 4 at Airoli, please let us know the time & date for
the uniform trials.
Ans: Please contact the admin or store manager.
 EXCHANGE AND REFUND PROCESS
UNIFORM EXCHANGE PROCESS:

1.Exchange will be done through Webgenie.

2.Once the uniform is delivered, Webgenie will show the status of the
order as “delivered” and the exchange window will open.

3.Exchange window will be open for 7 days from the date of

Delivery.

4.Exchange order can be placed for below reasons:

•Size Exchange (in case the ordered size doesn’t fit)
•Wrong Size (in case you ordered size “A” and received size “B”)
•Missing item (in case you placed an order for 5 items but received 4
items)
•Wrong Item (In case ordered for Item “A” and received Item “B”)
•Damaged Item (in case any item received is defective)

5.IMPORTANT NOTE ON FREQUENCY OF EXCHANGE: The system will allow

multiple exchanges but one exchange against one order will be allowed to
be done: For eg- In case one order has 5 items and 3 items need any kind
of exchange, whether it is size exchange or wrong size received or wrong
item received, all the exchanges to be done in one go as the
exchange/return window opens.

6.In case of pickup for exchange orders – E-KART follows the rule with
respect to quality checks for pickups and hence all the pickups should be
as per the details mentioned during the exchange order. Products must
be free from any stains, odors, or damage to qualify for a return.

7.In case of SIZE EXCHANGE OR EXCHANGE FOR WRONG SIZE RECEIVED –

On pickup, E-kart staff will check for Original packaging and tags for a
valid return.
8.In case of EXCHANGE FOR WRONG PRODUCT RECEIVED – On pickup, E-kart
staff will check if:
•Packing /Box of the product is there and not damaged
•Product is not damaged

9.In case of EXCHANGE FOR DAMAGED PRODUCT RECEIVED – On pickup E-kart

staff will check for
•Image of the product

UNIFORM REFUND PROCESS:

10. There is a robust refund system in place.

11. Refund will be automatically initiated in the following cases:

● Order placed but if Item not in stock while exchange. In this case, a
refund will be initiated for that particular item without delivery
charges and a message about the same will be displayed on the
Parent’s login account.

● In case there is RTO i.e. Parent is not available to receive the order
after 3 attempts made by the delivery partner, the order will go back
to the warehouse and a refund will be initiated without delivery
charges. Message about the same will be displayed on the Parent’s
login account.

● If it is partial delivery:- an order is placed for 6 items & parent receives

only 5 then 1 item which is not delivered will be refunded without
delivery charges.

● If there is any system error: - Eg if the order is placed in Webgenie &

order does not flow from Webgenie to Oracle or further from Oracle to
WMS, the refund will be raised after 48 hours manually.

12. Refund will be credited back to the source account of the Parent.