MUNICIPALITY OF LUBAO,

PAMPANGA

CITIZEN’S CHARTER
2019 (1st Edition)
I. Mandate:
The Municipality of Lubao is a 1st class municipality which is located at the western part
of Pampanga. It is composed of forty four (44) barangays and has a total land area of
15, 731.11 hectares. Its mandate is based on the Republic Act 7160 or the Local
Government Code of the Philippines. Every local government unit created or recognized
under this code is a body politic and corporate endowed with powers to be exercised by
it in conformity with law. As such, it shall exercise powers as a political subdivision of
the national government and as a corporate entity representing the inhabitants of its
territory (Sec. 15 RA 7160).

II. Vision:
We envision Lubao as the premiere center for agriculture, eco–tourism, trade and
commerce, with God-loving, well-informed, healthy citizenry, who live in a peaceful, safe
and clean environment under a solid and upright leadership.

III. Mission:
To maximize our potentials on agriculture, eco–tourism, trade and industrial
development, protect Lubenans from man – made and natural hazards, and focus on
education and development of healthy and values-oriented citizenry through unity
among stakeholders with good governance and strong leadership.

IV. Service Pledge:

We, the officials and employees of the Municipality of Lubao, commit to:
1. Deliver efficient and good quality of public service for the general welfare of our
constituents in terms of social, economic, livelihood, environment and agricultural
concerns.
2. Provide prompt and polite service that will give high regards and importance to our
clients’ needs.
3. Practice the Code of Conduct and Ethical Standards for public servants and to serve
our people with loyalty, dignity and integrity.
4. Ensure high level of transparency and openness in providing accessible and accurate
information to our people.
5. Strive creativity and innovation which are achievable, measurable, relevant and
realistic.

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 LIST OF SERVICES

V. List of Service
Pages
External Services
Municipal Assessor's Office

Reassessment of Real Property; Depreciation of -----------------------------------------------6

Building and Other Improvements

Transfer of Tax Declaration to New Owner--------------------------------------------------------7

Issuance of Certification: No Property; Non-Improvement; -----------------------------------8

Landholding; Right-of-Way

Issuance of Certified True Copy of Tax Declaration; -------------------------------------------9

Certified Xerox Copy of Tax Identification Map

Municipal Engineering Office

Issuance of Building Permit---------------------------------------------------------------------------12
Issuance of Occupancy Permit-----------------------------------------------------------------------14
Municipal Planning and Development Office
Issuance of Zoning Certificate------------------------------------------------------------------------17
Issuance of Locational Clearance--------------------------------------------------------------------18
Municipal Social Welfare and Development Office
Social Case Study Report------------------------------------------------------------------------------21
General Intake Sheet------------------------------------------------------------------------------------22
Assistance in Crisis Situation (AICS)----------------------------------------------------------------23
Issuance of IDs to Senior Citizen, PWD and Solo Parent--------------------------------------26

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Pre-Marriage Counseling-------------------------------------------------------------------------------27
Municipal Treasurer's Office
Issuance of Business Taxes and Licenses (Business Permit)--------------------------------30
Issuance of Termination of Business----------------------------------------------------------------31
Issuance of Special Permit-----------------------------------------------------------------------------32
Issuance of Real Property Tax (RPT)---------------------------------------------------------------33
Issuance of Community Tax Certificate-------------------------------------------------------------34
Municipal Mayor’s Office
Issuance of Mayor’s Clearance-----------------------------------------------------------------------37
Issuance of Mayor’s Tax Certificate------------------------------------------------------------------38
Municipal Vice Mayor’s Office
Issuance of Motorized Tricycle Operator’s Permit (MTOP)------------------------------------40
Municipal Civil Registrar's Office
Registration of Birth, Marriage and Death (Timely Registration)------------------------------43
Registration of Birth, Marriage and Death (Delayed Registration)----------------------------46
Issuance of Registered Documents (Birth, Marriage and Death)-----------------------------48
Application for Marriage License----------------------------------------------------------------------50
Municipal Health Office
Free medicine, and laboratory procedures --------------------------------------------------------54
Free ambulance service and other medical assistance-----------------------------------------56
Outpatient Consultation---------------------------------------------------------------------------------56
Issuance of Medical Certificate------------------------------------------------------------------------57
Preparation of Death Certificate-----------------------------------------------------------------------58
Issuance of Sanitary Permit----------------------------------------------------------------------------59
Issuance of Health Certificate--------------------------------------------------------------------------66

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Municipal Assessor's Office
External Services

5
1. Reassessment of Real Property: Depreciation of Building and other
Improvements

The Municipal Assessor, upon request, may conduct Re-assessment of Real Property
when the owner sells, donates, or transfers ownership to another person.
Office or Division: Assessor’s Office
Classification: Simple
Type of G2G – Government to Government
Transaction: G2B – Government to Business
G2C – Government to Citizen
Who may avail: Any Individual
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
For Reassessment of Real Property
Letter Requesting Reassessment  Provision of the Client
Zoning Clearance  Municipal Planning and Development
Coordinator
Tax Receipt/Clearance (Treasurer’s
Office)  Treasurer’s Office

For Depreciation of Building and

Other Improvements
Tax Declaration Municipal Assessor’s Office
Current Tax Receipt Treasurers’ Office
CLIENT STEPS AGENCY ACTION FEES TO BE PROCESSING PERSON
PAID TIME RESPONSIBLE
1. Submit required 1.Municipal None 5 mins. Assessment
documents for Assessor’s Office Clerk/
evaluation Administrative
Aide 1
Municipal
Assessor’s Office
2. Pay 2.Municipal Php. 200.00 5 mins. Revenue
corresponding fee Assessor’s Office Per Cert. Collection Clerk/
at Treasurer’s Office Administrative
Aide 1
Municipal
Assessor’s Office
3. Present OR at 3.Municipal None 5 mins. Administrative
Assessor’s Office Assessor’s Office Aide 1/Municipal
Assessor
Municipal
Assessor’s Office

6
 4. Sign the Notice of 4.Municipal None 5 min. Administrative
Assessment and Assessor’s Office Aide I
claim the Tax Municipal
Declaration Assessor’s Office
TOTAL: Php. 200.00 20 minutes

2. Transfer of Tax Declaration to New Owner

Upon transfer of Ownership of Real Property from the previous to the new owner,
transfer of Tax declaration is done to update the records of the municipality and to
transfer real property taxation to the new owner.
Office or Division: Assessor’s Office
Classification: Simple
Type of G2C – Government to Citizen
Transaction:
Who may avail: Any Individual
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
For Simple Transfer:
Original Title Provision of the Client
Two (2) Xerox copies of Title
Transfer Tax Provincial Government Office
CAR Provision of the Client
Deed of Sale Provision of the Client
Tax Clearance Treasurer’s Office

For subdivided Lots

Original Title Provision of the Client
Two (2) Xerox copies of Title Provision of the Client
Transfer Tax Treasurer’s Office
CAR Provision of the Client
Deed of Sale Provision of the Client
Tax Clearance Treasurer’s Office
Approved Subdivision plan with Property Provision of the Client
Index Number
CLIENT STEPS AGENCY ACTION FEES TO BE PROCESSING PERSON
PAID TIME RESPONSIBLE
1. Submit required Municipal None 5 mins. Assessment
documents for Assessor’s Office Clerk/
evaluation Administrative
Aide 1
Municipal

7
 Assessor’s Office
2. Pay Municipal Php. 200.00 2 mins. Revenue
corresponding fee Assessor’s Office Per Cert. Collection Clerk/
at Treasurer’s Office Administrative
Aide 1
Municipal
Assessor’s Office
3. Present OR at Municipal None 5 mins. Administrative
Assessor’s Office Assessor’s Office Aide 1/Municipal
Assessor
Municipal
Assessor’s Office
4. Sign the Notice of Municipal None 1 min. Administrative
Assessment and Assessor’s Office Aide I
claim the Tax Municipal
Declaration Assessor’s Office
TOTAL: Php. 200.00 13 minutes

3. Issuance: No Property, Non-improvement, Landholding, Right-of-

way
No Property - it is used to certify that a person do not own any property in the
municipality as per records of the Municipal Assessor
Land holdings –it is used as a basis in the payment of estate tax, inheritance tax, and
in determining the total landholdings of a certain individual for DAR coverage and for
registration purposes.
Non-improvements – This is used by the BIR as a basis in the calculation of capital
gains tax, estate tax, donor’s and donee’s tax.
Right of Way – it is usually requested by property owners to show proof of ownership of
a parcel of land within his/her property which is considered right of way.
Office or Division: Assessor’s Office
Classification: Simple
Type of Transaction: G2C – Government to Citizen
Who may avail: Any Individual
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Name of Owner Provision of the Applicant
TCT Register of Deeds
Tax Declaration Municipal Assessor’s Office
CLIENT STEPS AGENCY ACTION FEES TO BE PROCESSING PERSON

8
 PAID TIME RESPONSIBLE
1. Submit required Municipal None 10 min. Assessment
documents Assessor’s Office Clerk
Municipal
Assessor’s Office
2. Pay Municipal Php. 100.00 5 mins. Revenue
corresponding fee at Assessor’s Office Per Cert. Collection Clerk/
Treasurer’s Office Administrative
Aide 1
Municipal
Assessor’s Office
3. Present OR at Municipal None 5 mins. Administrative
Assessor’s Office Assessor’s Office Aide 1/Municipal
Assessor
Municipal
Assessor’s Office
4. Wait while Municipal None 5 mins. Administrative
document is Assessor’s Office Aide 1/Municipal
processed Assessor I
Municipal
Assessor’s Office
TOTAL: Php. 100.00 25 minutes

4. Issuance:
 Certified True Copy of Tax Declaration
 Certified True Copy of Tax Identification Map

Pursuant to RA 7160, the Municipal Assessor, upon request of any interested party, can
issue certified copies of assessment records of real property and all other records
relative to its assessment, upon payment of a service charge or fee.
Office or Division: Assessor’s Office
Classification: Simple
Type of Transaction: G2C – Government to Citizen
Who may avail: Any Individual
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
For Certified True Copy of Tax
Declaration
Tax Receipt/ Clearance Treasurer’s Office

Previous Tax Declaration Government to Government

For Certified True Copy of Tax

9
Identification Map

Approved Plan Bureau of Lands

Tax Declaration Municipal Assessor’s Office
CLIENT STEPS AGENCY ACTION FEES TO BE PROCESSING PERSON
PAID TIME RESPONSIBLE
1. Submit required Municipal None 2 min. Assessment
documents Assessor’s Office Clerk
2. Pay Municipal Php. 100.00 5 mins. Revenue
corresponding fee at Assessor’s Office Collection Clerk/
Treasurer’s Office Administrative
Aide 1
3. Present OR at Municipal None 5 mins. Administrative
Assessor’s Office Assessor’s Office Aide 1/Municipal
Assessor
4. Wait while Municipal None 5 mins. Administrative
document is Assessor’s Office Aide 1/Municipal
processed Assessor I
TOTAL: Php. 100.00 17 minutes

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Municipal Engineering Office
External Services

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1. ISSUANCE OF BUILDING PERMIT
Any person, firm, or corporation, including any department, office, bureau, agency of
instrumentality of government intending to construct, alter, repair, move, convert or
demolish any building or structure, or cause the same to be done, shall obtain a building
permit from the Building Official for whichever of such work is proposed to be undertaken
for the building or structure, before any such work is started.
Office or Division: Municipal Engineering Office
Classification: Simple
Type of Transaction: G2C – Government to Citizen
Who may avail: Any person who will Construct/Repair/Improved/Moved any
structure.
CHECKLIST OF REQUIREMENTS WHERE TO SECURE

Accomplished Application Form Engineering Office

Form of Ownership (The owner/contract Provision of the Client

of lease/Deed of sale or an authority to
construct from the lot owner duly
notarized.)
Assessor’s Office and Registered of Deeds
Certified true copy TCT, Tax Declaration
of Real Property, Current Real Tax
Receipt

5 sets of Plans, Specifications, Bill of Provision of the Client from their respective engineer
Materials prepared, signed and sealed and architect concerned with the project
by;
a) Licensed Architect or Civil
Engineer in case of architectural and
structural plans.
b) Licensed Sanitary Engineer or
Master Plumber in case of plumbing or
sanitary
Installation plans.
c) Professional Electrical Engineer in
case of electrical plans.
d) Processional Mechanical Engineer
in case of mechanical plan.
Note 7 sets of plans if endorsed to
DPWH for roads setbacks

Locational Plan duly signed and sealed

12
by geodetic engineer Provision of the Client
Barangay Clearance of the structure to Barangay Hall concerned
be constructed
Locational Clearance Municipal Planning and Development Coordinator’s
Office
Local Fire Clearance Bureau of Fire
Updated Specimen signature, Xerox Engineer and Architect concerned with the project
copy of PTR and PRC ID of the Engineer
and Architect concerned
Requiring a construction safety & health
program in Building Permit application. Department of Labor and Employment
(DOLE)
CLIENT STEPS AGENCY ACTION FEES TO BE PROCESSING PERSON
PAID TIME RESPONSIBLE
1. Submit required 1. Receive and None 20 minutes Municipal
documents and all assess required Engineer/
clearances secured documents and Building Official
from other agencies clearances Engineering
and offices submitted and Office
issue order of
payment Administrative
Aide I
Engineering
Office
2. Pay corresponding 2.Process payment Based on 2 minutes Revenue
fee at Treasurer’s and issue official National Collection Clerk
Office receipt Building Treasurer’s Office
Code (P.D
1096)
None 10 minutes Municipal
2.1.Review and Engineer/
approve Building Official
assessment and Engineering
prepare permit Office
3. Present OR at 4.Check OR and None 5 minutes Administrative
Municipal Engineer’s release Building Aide I
Office and receive Permit Engineering
Building Permit Officer
Engineering
Office
TOTAL: Based on 37 minutes
National
Building

13
 Code (P.D
1096)

2. ISSUANCE OF OCCUPANCY PERMIT

An Occupancy Permit is basic requirement before occupying or using a building structure.
It determines whether or not a structure is in compliance with safety standards and is
usually secured after the completion.
Office or Division: Municipal Engineering Office
Classification: Simple
Type of Transaction: G2C – Government to Citizen
Who may avail: Any person who completed Construct/Repair/Improved/Moved any
structure.
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Certificate of Completion Engineering Office
As Built Plan Provision of the Client
Log Book Provision of the Client
Fire Safety Inspection Permit Bureau of Fire and Protection
Barangay Clearance Barangay Hall
CLIENT STEPS AGENCY FEES TO BE PAID PROCES PERSON
ACTION SING RESPONSIBLE
TIME
1. Submit required 1. Receive and none 20 Building Official/
documents and all assess required minutes Administrative
clearances secured documents and Aide I
from other agencies clearances Engineering
and offices submitted and Office
issue order of
payment
2. Pay corresponding 2. Process Based on National 2 minutes Revenue
fee at Treasurer’s payment and Building Code (P.D Collection Clerk
Office issue official 1096) Treasurer’s Office
receipt

none 10 Municipal
2.1 Review and minutes Engineer /
approve Building Official
assessment and Engineering
prepare permit Office
3. Present OR at Check OR and none 5 minutes Administrative
Municipal Engineer’s release Building Aide I/
Office and receive Permit Engineering
Occupancy Permit Officer

14
 Engineering
Office
TOTAL: Based on National 37
Building Code (P.D minutes
1096)

15
Municipal Planning and Development Office
External Services

16
1. Issuance of Zoning Certification

All persons, businesses and other enterprises are required to secure a Zoning
Clearance from the Municipality before constructing, renovating and appending a
building to ensure that the same is allowed by the Lubao Comprehensive Land Use
Plan.

Office or Office of the Municipal Planning and Development Coordinator

Division:
Classification: Simple
Type of G2C – Government to Citizen
Transaction:
Who may avail: Citizen of the Republic with real property (ies) in the Municipality
Citizen of the Republic willing to do business in Lubao
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
TCT ( Xerox only) Register of Deeds/Land Registration Authority
Latest tax declaration Municipal Assessor’s office
Latest tax receipt Department of Environment (DENR)
Lot plan Provision of the Applicant
CLIENT STEPS AGENCY ACTION FEES TO BE PROCESSING PERSON
PAID TIME RESPONSIBLE
1. Submit 1.Receive, evaluate None 8 mins. Municipal Planning
required and validate & Development
documents documents Officer /
submitted Administrative
Aide I
1.1 Issue order of Municipal Planning
payment after & Development
conduct of ocular Office
inspection if
needed
2. Pay 2.Process payment Php 500.00 2 mins. Revenue
corresponding and issue official Collection Clerk/
fee at receipt Administrative
Treasurer’s Aide I
Office Municipal Planning
& Development
Office

2.1 Prepare Admin Aide 1/

certification None MPDC
Municipal Planning
& Development
Office

17
 3. Present OR Check OR and None 1 min. MPDC /
and claim release certification Administrative
certification at Aide I
MPDO Municipal Planning
& Development
Office
TOTAL: P500.00 11 minutes

2. Issuance of Locational Clearance

All persons, businesses and other enterprises are required to secure a Locational
Clearance from the Municipality before constructing, renovating and appending a
building to ensure that the same is allowed by the Lubao Comprehensive Land Use
Plan.

Office or Division: Office of the Municipal Planning and Development Coordinator

Classification: Simple
Type of Transaction: G2C – Government to Citizen
Who may avail: Citizen of the Republic with real property (ies) in the Municipality
Citizen of the Republic willing to do business in Lubao
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Duly notarized/ accomplished application Register of Deeds/Land Registration Authority
form.

Proof of ownership Municipal Assessor’s office

TCT, Deed of sale, Tax Declaration, Lease
of contract and Usufractuary.
Usufractuary: Duly notarized authorization
from a lot owner.
Site Development/Vicinity map/ Lot plan Department of Environment (DENR)

Flow Chart (in case of Processing

plant/Industrial plant) Provision of the Applicant
Bill of Materials Provision of the Applicant

Duly notarized certificate of Non Objection Provision of the Applicant

ECC- Environmental Compliance

Certificate ( For Gasoline station, Piggery, Provision of the Applicant
Poultry, Cell site, Subdivision, Memorial
Parks, Resorts, Industrial Plant.

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Barangay Clearance Provision of the Applicant

CLIENT STEPS AGENCY ACTION FEES TO PROCESSING PERSON

BE PAID TIME RESPONSIBLE
1 Submit required 1.Receive, evaluate None 8 mins. Municipal Planning
documents and validate & Development
documents Officer/
submitted Administrative
Aide I
1.1 Issue order of Municipal Planning
payment after & Development
conduct of ocular Office
inspection if
needed
2 Pay corresponding 2.Process payment Based on 2 mins. Revenue
fee at Treasurer’s and issue official Category - Collection Clerk/
Office receipt Based on Administrative
Art T, Sec. Aide I
3T Municipal Planning
Municipal & Development
Tax Office
Ordinance
No. 05-

2.1 Prepare
clearance None 5 mins. Admin Aide 1/
MPDC
Municipal Planning
& Development
Office

3 Present OR and 3.Check OR and None 1 min. MPDC /

claim clearance at release clearance Administrative
MPDO Aide I
Municipal Planning
& Development
Office
TOTAL: Based on 16 minutes
Category -
Based on
Art T, Sec.
3T
Municipal
Tax
Ordinance
No. 05-

19
Municipal Social Welfare and Development
Office
External Services

20
1. Social Case Study Report

Government agencies, hospitals and NGO’s provide medical, surgical, education, legal
assistance and other assistance to indigents. A requisite in availing assistance is to
secure a referral or a Social Case Study Report from the Social Welfare and
Development Office.

Office or Division: Municipal Social Welfare Development

Classification: Simple
Type of Transaction: G2C- Government to Citizen
Who may avail: Any individual who needs the service
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
-Medical Assistance ( Hospital Bills)-
Barangay Clearance Barangay Hall where the client reside
Medical Certificate/Abstract Issued by the patient’s physician
Cedula Municipal Treasurer’s Office/ Brgy. Hall
where the client reside
Hospital Bills/ Statement of Account Hospital where the client admitted
-Medical Assistance ( hemodialysis & chemotherapy)-
Barangay Clearance Barangay Hall where the client reside
Medical Certificate/Abstract Issued by the patient’s physician
Cedula Municipal Treasurer’s Office/ Brgy. Hall
where the client reside
Costing & Treatment Protocol Hospital where the client admitted
-Legal Assistance- Public Attorney’s Office & IBP -
Barangay Indigency Certificate Barangay Hall where the client reside
Assessor’s Certificate Assessor’s Office
Treasurer’s Certificate Treasurer’s Office
BIR Certification (tax exemption) BIR Office San Fernando Pamp
Copy of Filed Case Court
-Educational Assistance-
Barangay Indigency Certificate Barangay Hall where the client reside
Cedula Municipal Treasurer’s Office/ Brgy. Hall
where the client reside
School ID, Copy of Grades , Certificate of School where the student enrolled
Enrollment
Bio Data of student
2x2 picture of student

21
 CLIENT STEPS AGENCY ACTION FEES TO BE PROCESSING PERSON
PAID TIME RESPONSIBLE
1. Submit required 1. Receive and
documents and all evaluate Admin. Aide I
clearances secured documents None Municipal Social
from other agencies submitted 2 minutes Welfare and
and offices Development
Office

2. Provide necessary 2. Conduct

information interview and None 1 hour Social Worker
Prepare Social Municipal Social
Case Study Report Welfare and
Development
Office
3.Receive Social 3. Record and Administrative
Case Study Report Release Social None 1 minute Aide I
Case Study Report Municipal Social
Welfare and
Development
Office

TOTAL: None 4 minutes

2. General Intake
A requisite in availing medical and financial assistance from the LGU Lubao amounting to
below P9,000.00 and Province of Pampanga assistance amounting below P30,000.00 is
need to secure a General Intake Sheet from the Social Welfare and Development Office.

Office or Division: Municipal Social Welfare Development

Classification: Simple
Type of Transaction: G2C- Government to Citizen
Who may avail: Any individual who needs the service
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
-Medical Assistance ( Hospital Bills)-
Barangay Clearance Barangay Hall where the client reside
Medical Certificate/Abstract Issued by the patient’s physician
Cedula Municipal Treasurer’s Office/ Brgy. Hall where
the client reside
Hospital Bills/ Statement of Account Hospital where the client admitted
-Medical Assistance ( hemodialysis & chemotherapy)-
Barangay Clearance Barangay Hall where the client reside
Medical Certificate/Abstract Issued by the patient’s physician

22
Cedula Municipal Treasurer’s Office/ Brgy. Hall where
the client reside
Costing & Treatment Protocol Hospital where the client admitted

CLIENT STEPS AGENCY ACTION FEES TO BE PROCESSING PERSON

PAID TIME RESPONSIBLE
1. Submit required 1. Receive and Administrative
documents and all evaluate Aide I
clearances secured documents None Municipal Social
from other agencies submitted 2 minutes Welfare and
and offices Development
Office

2. Provide necessary 2. Conduct

information interview and None 15 minutes Administrative
Prepare Intake Aide I
Sheet Municipal Social
Welfare and
Development
Office

3.Receive Social 3. Record and Administrative

Case Study Report Release Social None 1 minute Aide I
Case Study Report Municipal Social
Welfare and
Development
Office

Total: None 18 minutes

3. Assistance in Crisis Situation (AICS)

AICS is part of the MSWDO’s protective services for the poor, marginalized and
vulnerable/disadvantaged individuals. The AICS has been implemented by the DSWD
for decades and has been adopted by various LGUs in the country. The program is in
form of financial assistance to indigent individuals/families.

Financial assistance is defined as limited assistance in cash basis or cheque to

individuals and families whose normal functioning has been hampered due to difficult
situations brought about by dysfunctional situations that may be caused by poor health
conditions, natural and man-made calamities and other crisis situation.

23
Office or Division: Municipal Social Welfare Development
Classification: Complex
Type of Transaction: G2C- Government to Citizen
Who may avail:
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
-Medical Assistance-
Barangay Indigent Certification Barangay Hall where the client reside
Medical Certificate/Abstract Issued by the patient’s physician
Cedula Municipal Treasurer’s Office/ Brgy. Hall
where the client reside
-Burial Assistance-
Barangay Indigent Certification Barangay Hall where the client reside
Death Certificate Municipal Civil Registrar
Client’s and Beneficiaries
-Educational Assistance-
Barangay Indigent Certification Barangay Hall where the client reside
Copy of Grades & Cert of enrollment School where the client enrolled
-Transportation Assistance-
Documents/IDs (proof of origin) where the client reside

CLIENT STEPS AGENCY ACTION FEES TO PROCESSING PERSON

BE PAID TIME RESPONSIB
LE
1. Submit required 1. Receive and
documents and all evaluate
clearances secured documents None Administrative
from other agencies submitted 1 minute Aide I
and offices

2. Provide necessary 2. Conduct

information interview and None 2 minutes Administrative
Prepare Intake Aide I
Sheet

3. Prepared Administrative
voucher/petty cash None 2 minutes Aide I

4. Processing of Municipal

24
 financial assistance None 5 days Budget Office
Municipal
Accounting
Office
Municipal
Treasurer’s
Office
Mayor’s
Office
3. Receive financial 5. Record and None 1 minute Administrative
grant release financial Aide I
grant
Total: None 5 days & 6 minutes

25
2. Issuance of IDs to Senior Citizen, PWD and Solo Parent

The agency is mandated to provide/issue identification card to target clientele group and provide
the needed purchase booklets as well.
The Agency provide the service for free.

Office or Division Municipal Social Welfare and Development

Classification: Simple
Type of Transaction: G2C- Government to Citizen
Who Mail Avail: Any individual who needs the service
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Issuance of Senior Citizen ID
Application Form MSWD Office/OSCA Office
Any proof of birth: (Original and Xerox) Provision of the client
1. Birth Certificate 6. Destruction of Birth
2. Baptismal 7. Driver’s License
3. Voter’s ID 8. SSS ID
4. Postal ID 9. GSIS ID
5. Voter’s Certification 10. Company ID
(Or any of the following with date of birth)

2 pcs 1x1 Picture Provision of the client

Cedula Municipal Treasurers office/
Barangay Hall where the
client reside
Issuance of Solo Parent ID
Application Form for Solo Parent MSWD Office
Barangay Certificate ( Indicate/State reason for being a solo Barangay Hall where the
parent) client reside
Death Certificate (If Deceased Partner) Municipal Civil Registrar
Birth Certificate of Child/Children PSA/Municipal Civil
Registrar
1x1 Picture (2 Pcs) Provision of the client

Affidavit of Solo Parent ( for Renewal of Solo Parent ID) Notarized by the Attorney

Marriage Contract if applicable Municipal Civil Registrar

26
Issuance of PWD ID
MSWD Office/PWD
Application Form
Issued by the Client Physician
Medical Certificate ( Indicate Disability)
Barangay hall where the client
Barangay Clearance/Indecency reside
Provision of the client
1x1 Picture 3Pcs

2x2 Picture 1pc

PSA/Municipal Civil Registrar
Birth Certificate

CLIENT STEPS AGENCY ACTION FEES TO PROCESSING PERSON

BE PAID TIME RESPONSIBLE

1.Submit Specific Received and check None 2 Minutes Admin Aide

Requirements all the Municipal Social
depends on the papers/requirements Welfare and
purpose they submitted Development
Office
2.Fill up the Conduct an interview None 10 Minutes Admin Aide
application form and prepare Municipal Social
that will be given necessary documents Welfare and
by the staff. for issuance of ID Development
Office
TOTAL: None 12 minutes

5.Pre-Marriage Counseling
Pre-marriage counseling is a psychological counseling given to prospective wives and
husbands before marriage.
Pre-marriage counseling generates an awareness and appreciation of marital issues, family
planning and parenthood as a pre-requisite for couples applying for marriage license. Pre-
marriage counseling, as a service, also assists people in determining if they are fully ready for
marriage. The service is provided for free.

27
Office or Division: Municipal Social Welfare Development
Classification: Simple
Type of Transaction: G2C- Government to Citizen
Who may avail: Any individual who needs the service
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Application Form for Marriage License Municipal Social Welfare Office
Duly Accomplished Pre-Marriage Application Municipal Civil Registrar Office
Form
CLIENT STEPS AGENCY ACTION FEES TO PROCESSING PERSON
BE PAID TIME RESPONSIBLE

1. Log name 1. Data is recorded None 2 Minutes Admin Aide

and provide Municipal Social
necessary Welfare and
information Development
Office

2.Submit 2.Conduct Pre- None 20 Minutes Pre-Marriage

required marriage counseling Counselors
documents Municipal Social
Submit to Welfare and
counseling Development
Office
2.1 Prepare Pre- None 2 Minutes Pre-Marriage
marriage counseling Counselors
certificate Municipal Social
Welfare and
Development
Office
3. Claim 3. Issue certificate None 1 minute Pre-Marriage
certificate Counselors
Municipal Social
Welfare and
Development
Office
TOTAL: None 25 minutes

28
Municipal Treasurer's Office
External Services

29
1. Issuance of Business Taxes and Licenses (Business Permit)
Any person or enterprise, who engages in business within the jurisdiction of the
Municipality, prior to the conduct of commercial activity and during renewal period of
license, must first secure a Business Permit.
Office or Division: Municipal Treasurer’s Office
Classification: Simple
Type of G2C – Government to Citizen
Transaction:
Who may avail: Any person/citizen doing business with the municipality.
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
For New Business
3 pcs. 2x2 picture Provision of the applicant
Barangay Business Clearance Barangay where business is located
Sanitary and Health Permit Secure at Municipal Health Office
AnnualBuilding Inspection Permit Secure at Municipal Engineering Department
Fire Inspection Permit Secure at Fire Marshall’s Office
Other Clearances (DTI, SEC, BIR, Zoning Clearance and
Financial Statement)
Duly accomplished application form Municipal Treasurer’s Office
For Renewal:
Barangay Business Clearance Barangay where business is located
Sanitary and Health Permit Secure at Municipal Health Office
AnnualBuilding Inspection Permit Secure at Municipal Engineering Department
Fire Inspection Permit Secure at Fire Marshall’s Office
Other Clearances (DTI, SEC, BIR, Locational Clearance, Financial
Statement)
Duly accomplished application form Municipal Treasurer’s Office

CLIENT STEPS AGENCY ACTION FEES TO BE PROCESSING PERSON

PAID TIME RESPONSIBLE
1. Submit duly 1.Receive , verify None 10 minutes Admin Aide I
accomplished and encode duly Municipal
application form accomplished Treasurer’s Office
for business application form
permit (New & submitted
Renewal)with
complete
requirements
2. Provide 2. Assess, compute None 5 minutes Revenue
information and print Statement Collection
needed and sign of account for Clerk/BPLO/

30
 statement of confirmation of Municipal
account. client and approval Treasurer
of Municipal Municipal
Treasurer Treasurer’s Office

3. Pay amount 3.Process payment Based on 2 minutes Admin

due and claim and issue Official Municipal Aide/Revenue
copy of Receipt. Tax Collection Clerk
application form Ordinance Municipal
and Statement of 05-2013 Treasurer’s Office
Account 3.1 Release copy of
application form
and statement of
account

TOTAL: Based on 17 minutes

Municipal
Tax
Ordinance
05-2013

2. Issuance of Termination of Business

This is done to certify that a particular establishment voluntarily ceases commercial
operations or stops engaging in business.
Office or Division: Municipal Treasurer’s Office
Classification: Simple
Type of G2C – Government to Citizen
Transaction:
Who may avail: Any person/citizen doing business with the municipality.
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Barangay Certificate of Closure Barangay where business is located
Notarized Affidavit of Closure Notary Public
Business Plate Registry Provision of the applicant
Any proof of gross receipts in the previous Provision of the applicant
period (Financial Statement, BIR
payments, etc)
Duly accomplished Application Form Treasurer’s Office

CLIENT STEPS AGENCY ACTION FEES TO BE PROCESSING PERSON

PAID TIME RESPONSIBLE

31
 1. Submit duly 1.Receive , verify None 10 minutes Admin Aide I
accomplished and encode duly Municipal
application accomplished Treasurer’s Office
form for application form
retirement of submitted
business
permit with
complete
requirements
2. Provide 2.Assess, compute None 5 minutes Revenue
information and print Statement Collection
needed and of account for Clerk/BPLO/
sign statement confirmation of Municipal
of account. client and approval Treasurer
of Municipal Municipal
Treasurer Treasurer’s Office

3. Pay amount 1.1Process Based on 2 minutes Admin

due and claim payment and issue Municipal Aide/Revenue
certification of Official Receipt Tax Collection
termination of 1.2Release Ordinance Clerk/Mun.
business (if certification of 05-2013 Treasurer
needed) termination of Municipal
business Treasurer’s Office

TOTAL: Based on 17 minutes

Municipal
Tax
Ordinance
05-2013

3. Issuance of Special Permit

The Municipality, upon request, may issue Special Permit for conduct of a certain
activity (concerts, fund-raisers, religious activities, etc).

Office or Division: Municipal Treasurer’s Office

Classification: Simple
Type of G2C – Government to Citizen
Transaction:
Who may avail: Any person/citizen doing special activity or business with the
municipality.
CHECKLIST OF REQUIREMENTS WHERE TO SECURE

32
Letter of Request (indicating details of Provision of the applicant
activity)
Approval Mayor’s Office
CLIENT STEPS AGENCY ACTION FEES TO BE PROCESSING PERSON
PAID TIME RESPONSIBLE
1. Submit duly Receive application None 10 minutes Admin
accomplishe form and request Aide/Revenue
d application letter for verification Collection
form for and approval Clerk/Municipal
Special Treasurer
Permit with Municipal
request Treasurer’s Office
letter
2. Pay amount Process payment Based on 2 minutes Revenue
due and and issue official Municipal Collection
proceed to receipt and advise Tax Clerk/BPLO
Mayor’s client to proceed to Ordinance Municipal
Office for Mayor’s office for 05-2013 Treasurer’s Office
approval approval
3. Receive Print and release None 1 minute Admin
Special Special Permit with Aide(Mayor’s
Permit with official receipt office)
official Municipal
receipt Treasurer’s Office

TOTAL: Based on 13 minutes

Municipal
Tax
Ordinance
05-2013

4. Issuance of Real Property Tax (RPT)

Issuance of Real Property Tax is a requirement in securing Real Property Tax

Declaration.

Office or Division: Municipal Treasurer’s Office

Classification: Simple
Type of G2C – Government to Citizen
Transaction:
Who may avail: Real Property owners/ any person having legal interest on the
property.
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Order of Payment Assessor’s Office

33
 Previous/Current Official Receipt Provision of the client
CLIENT STEPS AGENCY ACTION FEES TO BE PROCESSING PERSON
PAID TIME RESPONSIBLE
1. Submit order Receive order of None 10 minutes Admin
of payment payment submitted Aide/Revenue
issued by and compute fees Collection Clerk
Assessor’s and charges Municipal
Office and Treasurer’s Office
other
requirements

2. Pay amount Process payment Based on 2 minutes Admin

due and and issue official Prov. Tax Aide/Revenue
claim RPT receipt (RPT). Ord.04-2011/ Collection
and Issue/Release tax Mun. Res. Clerk/Mun.
certificate of clearance if No. 83-2017 Treasurer
Tax needed. Municipal
Clearance (if Treasurer’s Office
needed

TOTAL: Based on 17 minutes

Prov. Tax
Ord.04-2011/
Mun. Res.
No. 83-2017

5. Issuance of Community Tax Certificate

A Community Tax Certificate (CTC) is a basic document acquired by any individual or
citizen at least 18 years of age and above or juridical being for identifying himself and
his residence which can be used for legal transaction. Natural and juridical person may
secure a CTC.
Office or Division: Municipal Treasurer’s Office
Classification: Simple
Type of G2C – Government to Citizen
Transaction:
Who may avail: Any natural person at age 18 and above and juridical being from
Lubao, Pampanga.
CHECKLIST OF REQUIREMENTS WHERE TO SECURE

For Individual:
Previous CTC/Withholding Tax Certificate Provision of the client
if available, or

34
Any ID’s to assure his/her personal Voter’s ID, Driver’s License ID, GSIS, SSS,
identity and residency Philhealth
For Corporation:
Business Permit Provision of the client
ITR, Sworn Statement of Gross Provision of the client
Income/Receipts
Capital (For New Applicant-Business)
CLIENT STEPS AGENCY ACTION FEES TO BE PROCESSING PERSON
PAID TIME RESPONSIBLE
Revenue
1. Submit filled
Collection
out 1. Accept and
Clerk/Admin. Aide
information check information
sheet and sheet and None 2 minutes Municipal
other requirements Treasurer’s Office
requirement submitted
s
Revenue
2. Affix
2.Prepare Collection
signature
Community Tax None 2 minutes Clerk/Admin. Aide
and thumb
Certificate (CTC) Municipal
mark
Treasurer’s Office
Revenue
Collection
3. Pay fee and 3. Accept payment Based on
1 minute Clerk/Admin. Aide
Claim CTC and release CTC income
Municipal
Treasurer’s Office

Based on
TOTAL: 5 minutes
income

35
Municipal Mayor’s Office
External Services

36
1. Mayor’s Clearance
A Mayor's Clearance is a document that certifies a person is of a good moral character
and reputation, and a peaceful and law abiding citizen for whatever legal purposes
(employment, internship, immersion, etc.) it may serve.
Office or Division: Municipal Mayor’s Office
Classification: Simple
Type of G2C– Government to Citizen
Transaction:
Who may avail: Any individual at least eighteen (18) years old and above;
Minors must have a parental consent.
CHECKLIST OF REQUIREMENTS WHERE TO SECURE

Police Clearance / NBI Lubao Police Station / NBI San Fernando,

Pampanga

CLIENT STEPS AGENCY ACTION FEES TO BE PROCESSING PERSON

PAID TIME RESPONSIBLE

1. Submit 1. Accept and None 2 mins. Administrative

requirements check requirements Aide I
(original and submitted
Mayor’s Office
photocopy)

2. Pay fees at 2.Receive payment Php. 100.00 2 min. Revenue

treasurer’s office and issue official Collection Clerk
receipt
Treasurer’s Office

3. Claim mayor’s 3. Release mayor’s None 1 min. Administrative

clearance clearance Aide I
Mayor’s Office

TOTAL: Php. 100.00 5 minutes

37
2. Mayor’s Certification
A Mayor's Certification is a document that certifies the parent/s of an applicant is/are a
Filipino citizen/s, resident/s of this Municipality, and belong/s to indigent families.
Office or Division: Municipal Mayor’s Office
Classification: Simple
Type of G2C– Government to Citizen
Transaction:
Who may avail: Parent/s that are not gainfully employed and belongs to the
indigent families in their barangay with an annual income not
exceeding thirty-six thousand pesos (Php. 36, 000.00).
CHECKLIST OF REQUIREMENTS WHERE TO SECURE

Barangay Certification Barangay Hall

CLIENT STEPS AGENCY ACTION FEES TO BE PROCESSING PERSON

PAID TIME RESPONSIBLE

1. Submit 1.Accept and check None 2 mins. Administrative

requirements requirements Aide I
(original and submitted
Mayor’s Office
photocopy)

2. Pay fees at 2.Receive payment Php. 100.00 2 min. Revenue

treasurer’s office and issue official Collection Clerk
receipt
Treasurer’s Office

3. Claim mayor’s 3.Release mayor’s None 1 min.

certification certification
Administrative
Aide I
Mayor’s Office

TOTAL: Php. 100.00 5 minutes

38
Municipal Vice Mayor’s Office
External Services

39
1. Issuance of Motorized Tricycle Operator’s Permit (MTOP)
The MTOP otherwise known by motorcycle drivers as the Motorized Tricycle Operators
Permit is a very valuable and necessary document for one to be qualified to use and
operate a motorized tricycle for any livelihood purposes. A Document granting
Franchise or License to operate, issued to a natural or juridical persona allowing the
grantee to operate a MCH on route/zone specified therein. Designated to a group of
motorcycles for hire operating under a particular TODA.
Office or Division: Office of the Municipal Vice-Mayor
Classification: Simple
Type of G2C – Government to Citizen
Transaction:
Who may avail: Only Filipino citizen who are actually residing in the municipality
who wants to operate Motorcycle For Hire.
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
For New Applicant:
Original Official Receipt (OR) & Certificate of Land Transportation Office
Registration (CR)
Cedula Barangay Hall / Treasurer’s Office

Barangay Clearance Barangay Hall

President of Toda Association where you want
Toda Certification to apply

Valid ID (Operator / Owner) Any government offices who issued valid ID

Professional Driver’s License (Driver) Land Transportation Office
2X2 Picture (1 copy) Photo studio
Deed of sale (if the unit/ Tricycle has been Law Office
bought to franchise holder & been
transferred into his / her name)

For Renewal:
1. Original / Photocopy Official Receipt Land Transportation Office
(OR) & Certificate of Registration
(CR)
2. Cedula Barangay Hall / Treasurer’s Office
3. Barangay Clearance Barangay Hall
4. Toda Certification President of Toda Association where you want
to apply
5. Valid ID (Operator / Owner) Any government offices who issued valid ID
6. Professional Driver’s License (Driver) Land Transportation Office

40
 7. Deed of sale (if the unit/ Tricycle has Law Office
been bought to franchise holder &
been transferred into his / her name)

For Dropping:
1. Original / Photocopy Official Receipt Land Transportation Office
(OR) & Certificate of Registration
(CR)
2. Cedula Barangay Hall / Treasurer’s Office
3. Barangay Clearance Barangay Hall
4. Last Mayor’s Permit Plate and Mayor’s Permit / Body Plate issued by
Sticker Issued Treasurer’s Office)
5. Valid ID (Franchise Holder) Any government offices who issued valid ID
CLIENT STEPS AGENCY ACTION FEES TO BE PROCESSING PERSON
PAID TIME RESPONSIBLE
1. Receive None 2 minutes Administrative
requirements Aide I
1.Submit complete submitted and Vice Mayor’s
requirements for verify record Office
Franchise & 1.1. Generate and None 2 minutes Administrative
Dropping process MTOP Aide I
form and advise Vice Mayor’s
client to pay Office
PHP1,000.00 2 minutes Administrative
2.Pay corresponding Aide I /
2. Process
fee at the Revenue
payment and issue
Treasurer’s Office Collection Clerk
official receipt
Vice Mayor’s
Office
None 1 minute Administrative
3. Encode OR
3.Present OR and Aide I
number and
claim MTOP Vice Mayor’s
release MTOP
Office
TOTAL: PHP1,000.00 7 minutes

41
Municipal Civil Registrar's Office
External Services

42
1. Registration of Birth, Marriage and Death (Timely Registration)

BIRTH - The birth of a child shall be registered within thirty (30) days from the time of
birth in the Office of the Civil Registrar of the Municipality where the birth occurred. A
report made beyond this period is considered late.

MARRIAGE - In ordinary marriage, the time of submission of the Certificate of Marriage

is within fifteen (15) days following the solemnization of marriage while in marriage
exempt from license requirement, the prescribed period is thirty (30) days, at the place
where the marriage was solemnized.

DEATH - It shall be the responsibility of the physician who last attended the deceased
or the administrator of the hospital or clinic where the person died to prepare the proper
death certificate and certify as to the cause of death.

Office or Division: Office Of The Municipal Civil Registrar

Classification: Simple
Type of Transaction: G2C – Government to Citizen

Who may avail: BIRTH - A parent or a family member registering the birth of an
infant bound within the ties of marriage. And if otherwise, only the
father of the infant registers as such.

MARRIAGE - A marriage must only be registered by the priest in

case of church weddings otherwise by a civil officer.

DEATH – A death must be registered by any immediate family

member.
CHECKLIST OF REQUIREMENTS WHERE TO SECURE

BIRTH:

Certificate of Live Birth (Accomplished) Hospital / Clinic where the child was born

Marriage Contract of parents (if married) LCR Office / PSA Office

Signed & notarized Affidavit of Acknowledgement
(if not married) Notary Public

43
Signed & notarized Affidavit to Use the Surname
of the Father (AUSF) (if not married) Notary Public

FEES TO PROCESSING PERSON

CLIENT STEPS AGENCY ACTION
BE PAID TIME RESPONSIBLE
1. Submit duly 1.Receive and check None 5 minutes Administrative
accomplished form duly accomplished form Aide I
and required and required documents Municipal Civil
documents Registrar’s
Note: Advise client to pay Office
corresponding fee if with Php
unmarried parents 300.00

2. Documents are Record in the registry None 10 minutes Admin Aide /

processed book, assign registry MCR
number and approve Municipal Civil
registration Registrar’s
Office

3. Claim registered Release registered None 3 minutes Releasing Clerk

document document Municipal Civil
Registrar’s
Office
TOTAL: Php 18 minutes
300.00 if
with
unmarried
parents

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

MARRIAGE:

1. Certificate of Marriage (Accomplished) Solemnizing Officer (Priest, Judge, Minister)

FEES TO PROCESSING PERSON

CLIENT STEPS AGENCY ACTION
BE PAID TIME RESPONSIBLE
1. Submit duly 1.Receive and check None 5 minutes Admin Aide I
accomplished form duly accomplished form Municipal Civil
and required and required documents Registrar’s
documents Office

44
2. Documents are 2.Record in the registry None 10 minutes Admin Aide/
processed book, assign registry MCR
number and approve Municipal Civil
registration Registrar’s
Office
3. Claim registered 3. Release registered None 3 minutes Releasing Clerk
document document Municipal Civil
Registrar’s
Office
TOTAL: None 18 minutes

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

DEATH:
Certificate of Death (Accomplished) Hospital / Rural Health Unit / Funeral Services

FEES TO BE PROCESSIN PERSON

CLIENT STEPS AGENCY ACTION
PAID G TIME RESPONSIBLE
1. Submit duly 1.Receive and check None 5 minutes Admin Aide I
accomplished duly accomplished form Municipal Civil
form and required and required documents Registrar’s
documents Office
Note: Advise client to
pay corresponding fee if BURIAL or
burial or transfer TRANSFER
Php 100.00
RENT OF
LOT – Php
1,000.00
2. Documents are 2.Record in the registry None 10 minutes Admin Aide/
processed book, assign registry MCR
number and approve Municipal Civil
registration Registrar’s
Office

3. Claim registered 3.Release registered None 3 minutes Releasing Clerk

document document Municipal Civil
Registrar’s
Office
TOTAL: If BURIAL or 18 minutes
TRANSFER
Php 100.00
RENT OF
LOT – Php
1,000.00

45
2. Registration of Birth, Marriage and Death (Delayed Registration)

In situation wherein late filing has occurred, the certificate is to be released ten (10)
days after the filing.

Office or Division: OFFICE OF THE MUNICIPAL CIVIL REGISTRAR

Classification: Complex
Type of Transaction: G2C – Government to Citizen
BIRTH - The person of legal age registering must file his/her
Who may avail: own birth certificate. Otherwise the parent of the minor must do
as such.

MARRIAGE - Requires the couple to solely file the marriage.

DEATH - Must be filed by any immediate family member.

CHECKLIST OF REQUIREMENTS WHERE TO SECURE
BIRTH:

Certificate of Live Birth (Accomplished) LCR Office / Hospital / Clinic where the child was
born
Marriage Contract of parents (if married)
LCR Office / PSA Office
Signed & notarized Affidavit of
Acknowledgement (if not married) Notary Public

Signed & notarized Affidavit to Use the

Surname of the Father (AUSF) (if not married) Notary Public

PSA Negative Result

PSA Office
Affidavit of two (2) disinterested person
Notary Public
Two (2) documentary evidence showing name
of Child, date and place of birth and parentage - Church where the child was baptized
- COMELEC Office where the registrant was
(Baptismal Certificate / Voter’s Registration registered
Record (COMELEC) / School Records) - School where the child attended

Community Tax Certificate (CTC)

Treasurer’s Office

46
MARRIAGE:

Certificate of Marriage (Accomplished) Church / Municipal Trial Court Office where the
marriage was solemnized

PSA Negative Result PSA Office

Affidavit of Spouse Notary Public

Affidavit of Solemnizing Officer Notary Public

Affidavit of two (2) disinterested parties Notary Public

DEATH:

Certificate of Death (Accomplished) Hospital / Rural Health Unit / Funeral Services

PSA Negative Result PSA Office

Affidavit of two (2) disinterested persons Notary Public

Certification from Cemetery Caretaker LCR Office / Cemetery Caretaker

FEES TO PROCESSING PERSON

CLIENT STEPS AGENCY ACTION
BE PAID TIME RESPONSIBLE
1. Apply for 1.Documents are received None 5 minutes Admin Aide
registration and Municipal Civil
present required Registrar’s Office
documents
2. Documents are 2. Documents are 30 minutes Admin Aide
processed reviewed, evaluated and None Municipal Civil
process the accomplished Registrar’s Office
form

Note: Advise client to pay Php

corresponding fee if with 300.00
unmarried parents (BIRTH) Php
and burial (DEATH) 100.00
3. Allow period of 3.Application for None 10 days Admin Aide
posting registration is posted in Municipal Civil
bulletin board Registrar’s Office

Note: Client is advised on

period of posting

47
 4. Return after 4.Registration undergoes None 10 minutes Admin Aide/MCR
lapse of period of final evaluation and Municipal Civil
posting registered in registry book, Registrar’s Office
assign registry number,
signed and approved by
the MCR

5. Claim 5.Registration is released None 3 minutes Releasing clerk

registration Municipal Civil
Registrar’s Office
TOTAL: Php 10 days, 48
300.00 minutes
Php
100.00

If with
unmarried
parents
(BIRTH)
and burial
(DEATH)

3. Issuance of Registered Documents (Birth, Marriage & Death)

The Local Civil Registrar may upon request, issue Birth, Marriage, Death and other
registered documents.

Office or Division: OFFICE OF THE MUNICIPAL CIVIL REGISTRAR

Classification: Simple
Type of Transaction: G2C – Government to Citizen

Who may avail: Birth Certificate - only the registered person shall have the
right to get his/her own birth certificate but in case of minor
age, only the parents of the said person can get his/her
certificate.
Marriage Certificate – can only be claimed by the registered
couple.

Death certificate – can only be claimed by the deceased

person’s immediate family member.

48
CHECKLIST OF REQUIREMENTS WHERE TO SECURE

Data of the registered document being requested LCR Office

FEES TO PROCESSING PERSON

CLIENT STEPS AGENCY ACTION
BE PAID TIME RESPONSIBLE
1. Request 1. Document is received None 5 minutes Receiving clerk
document and and information is Municipal Civil
provide extracted Registrar’s Office
information

2. Document is 2.Document is prepared None 5 minutes Admin Aide

processed Municipal Civil
Registrar’s Office

3. Pay prescribed 3.Order of payment is Php 3 minutes Admin Aide

fee at issued 100.00 Municipal Civil
Treasurer’s Registrar’s Office
Office
4. Present receipt 4.Receipt is None 5 minutes Admin Aide/MCR
and wait while acknowledged, requested Municipal Civil
document is document is signed and Registrar’s Office
processed approved
5. Claim document 5.Document is released None 3 minutes Releasing Clerk
Municipal Civil
Registrar’s Office
TOTAL: Php 21 minutes
100.00

49
4. Application for Marriage License

Where a Marriage license is required, each of the contracting parties shall file separate
sworn application for such license with the proper local civil registrar of the place where
either or both of the contracting parties reside.

Office or Division: OFFICE OF THE MUNICIPAL CIVIL REGISTRAR

Classification: Complex
Type of Transaction: G2C – Government to Citizen
Who may avail: Contracting parties
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Accomplished Application for Marriage License LCR Office

Birth Certificate/Baptismal Certificate of the LCR Office where the child born / PSA Office /
contracting parties Church where baptized
Family Planning Pre-Marriage Counselor

Certificate of No Record of Marriage PSA Office

(CENOMAR)
Parental Consent (18 to 20 yrs. old) LCR Office

Parental Advice (21 to 24 yrs. old) LCR Office

Legal Capacity (for Alien/Foreigner) Embassy

Divorce Decree (for Divorced) Court where the divorce approved

Court Decree (for Annulled) Court where the annulment was approved

Death & Marriage Certificate (for widow) LCR Office / PSA Office

Barangay Clearance Barangay where the party reside

PERSON
FEES TO PROCESSING
CLIENT STEPS AGENCY ACTION RESPONSI
BE PAID TIME
BLE

50
1. Apply for 1.Documents are None 5 minutes Receiving
marriage license received clerk
and present Municipal
required Civil
document Registrar’s
Office
2. Documents are 2.Documents are None 10 minutes Admin Aide
processed subjected to evaluation Municipal
Civil
Registrar’s
Office
3. Pay prescribed 3.Client is advised to Php 300 3 minutes Admin Aide
fee at cashier pay at the Treasurer’s Php 150 Municipal
(Treasurer’s Office Php 100 Civil
Office) Php 100 Registrar’s
Office
4. After paying, 4.Receipt is None 20 minutes Admin Aide
present receipt acknowledged; Municipal
and wait while Application is undergoes Civil
application is final evaluation; Registrar’s
being processed. Office
MCR
Municipal
Civil
Registrar’s
Office
4.1Application is None 5 minutes Admin Aide
registered in registry Municipal
book Civil
Registrar’s
Office
5. Inquire on 5.Certificate of posting is None 5 minutes Admin Aide
schedule of issued Municipal
posting Civil
5.1Client is advised on Registrar’s
period of posting Office
6. Allow period of 6.Request for marriage None 10 days Admin Aide
posting to lapse license is posted Municipal
(10 days) Civil
Registrar’s
Office
6.1Application None 5 minutes Admin Aide
undergoes final Municipal
evaluation; Civil
Registrar’s
Office

51
 6.2Application is None
approved and signed 5 minutes MCR
Municipal
Civil
Registrar’s
Office
7. Claim license 7.License is released None 3 minutes Releasing
clerk
Municipal
Civil
Registrar’s
Office
TOTAL: Php 300 10 days, 1 hour,
Php 150 1 minute
Php 100
Php 100

52
Municipal Health Office
External Services

53
1. Free Medicine, and Laboratory Procedures
Walk-in clients must submit their medicine prescription, or laboratory request. For
ambulance service, client must proceed to the office for scheduling.
Office or Division: Municipal Health Office
Classification: Simple
Type of Transaction: G2C – Government to Civilian
Who may avail: Civilian
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Medicine Prescription Licensed Physicians
Laboratory Request Hospital
Statement of Account from Hospitals
Costing of Procedure
CLIENT STEPS AGENCY ACTION FEES TO BE PROCESSING PERSON
PAID TIME RESPONSIBLE
1. Submit 1.Assessment and None 5 minutes
requirements verification of Administrative
to the documents Aide I
MHO.(For submitted and Municipal Health
medicine and filling out of Office
procedures) necessary form for
approval and
signature.
TOTAL: None 5 minutes

54
2. Free ambulance service and other medical assistance.

For ambulance service, client must proceed to the office for scheduling.
Office or Division: Municipal Health Office
Classification: Simple
Type of Transaction: G2C – Government to Civilian
Who may avail: Civilian
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Referral to the Hospital (If there’s any) Hospital

CLIENT STEPS AGENCY ACTION FEES TO BE PROCESSING PERSON

PAID TIME RESPONSIBLE
1.Proceed to the 1. Check the None 5 mins. Nurse I
MHO for ambulance availability of the Municipal Health
service request. ambulance unit and Office
set the requested
schedule.
TOTAL: None 5 minutes

3. Outpatient Consultation
A service which caters patient with non-emergency case.
Office or Division: Rural Health Unit
Classification: Simple
Type of Transaction: G2C – Government to Citizen
Who may avail: Any person with health concerns.
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Physical / Laboratory Examination Laboratories/ Hospitals
Patient’s Chart Rural Health Unit
CLIENT STEPS AGENCY ACTION FEES TO BE PROCESSING PERSON
PAID TIME RESPONSIBLE

1. Proceed to
1.Registeration and Nurse/
the
assessment of None 3 minutes Midwife
information
patient Rural Health Unit
desk and get
number.

55
 2. Wait for the
number to be
called the
Rural health
proceed to 2. Consultaton and
None 15 minutes physician
the rural management
Rural Health Unit
health
physician’s
room.

dispensing of Nurse/
3. proceed to
prescribed None 2 minutes Midwife
supply office
medicine Rural Health Unit

TOTAL: None 20 minutes

4. Issuance Of Medical Certificate

A medical certificate is a type of document that states the current medical status of a
patient which can be used for any purposes.
Office or Division: Rural Health Unit
Classification: Simple
Type of G2C – Government to Citizen
Transaction:
Who may avail: Any person with health concerns.
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Physical / Laboratory Examination Laboratories/ Hospitals
Chest X-Ray, ECG (if needed) Laboratories/ Hospitals
Patient’s Chart Rural Health Unit

CLIENT STEPS AGENCY ACTION FEES TO BE PROCESSING PERSON

PAID TIME RESPONSIBLE

1. Proceed to
1.Collect and verify Nurse/Midwife
the None 3 minutes
all requirements Rural Health Unit
information needed
desk

56
 2. Wait for the
preparation 2. Preparation and
Nurse/Midwife
of the filling up of the None 5 minutes
Rural Health Unit
medical health/medical
certificate certificate

3. Proceed to
the rural 3.For assessment Rural Health
health and signing of the None 2 minutes Physician
physician’s health/ medical Rural Health Unit
room for certificate
signatory
4. Receive 4. Recording and
health/ releasing of Nurse/Midwife
None 1 minute
medical health/medical Rural Health Unit
certificate certificate

TOTAL:
None 11 minutes

5. Preparation Of Death Certificate

A death certificate is a legal document which contains the identity and the mortality
cause of a person which can be used for any legal purposes.

Office or Division: Rural Health Unit II

Classification: Simple
Type of G2C – Government to Citizen
Transaction:
Who may avail: Any person with health concerns.
CHECKLIST OF REQUIREMENTS WHERE TO SECURE

Death Certificate Form Funeral Services

Autopsy (upon the request of the relatives)

CLIENT STEPS AGENCY ACTION FEES TO BE PROCESSING PERSON

PAID TIME RESPONSIBLE

57
 1. Proceed to
Collect and verify Nurse/Midwife
the None 5 minutes
all requirements Rural Health Unit
information needed
desk
2. Wait for the
preparation of Preparation and
Nurse/Midwife
filling up of the None 5 minutes
the medical Rural Health Unit
health/medical
certificate certificate

3. Proceed to
the rural For assessment
Rural Health
health and signing of the
None 1 minute Physician
health/ medical
physician’s certificate
Rural Health Unit
room for
signatory
4. Receive
health/ Recording and
Nurse/Midwife
releasing of None 1 minute
medical Rural Health Unit
health/medical
certificate certificate

TOTAL: None 12 minutes

6. Issuance of Sanitary Permit

Any person or establishment who wish to engage in both Food and Non-Food business
is required to secure a Sanitary Permit from the Municipal Health Office before
operations. No Sanitary Permit will be issued without the conduct of a Sanitary
Inspection.
Municipal Health Office / Environmental Health and Sanitation
Office or Division:
Unit
Classification: Simple / Complex / Highly Technical
G2C – Government to Citizen
Type of Transaction:
G2B – Government to Business
Who may avail: Private/Public Individuals, Business Entrepreneur
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Food and Non-Food Establishments:

58
1. Duly Accomplished Application Form Environmental Health and Sanitation Unit Office

2. Barangay Business Permit Barangay Hall

3. For renewal, previous Sanitary Environmental Health and Sanitation Unit Office
Permit.

Additional requirements based on

category:

a) Food Establishment/ Food Processing/ a) Food Establishment/ Food Processing/

Ambulant Food Vendor Ambulant Food Vendor

1 Sanitary Plan- Sanitary Engineer 1. Sanitary Engineer

Signed & Sealed
2 Grease Trap 2. Provision of Applicant
3 Waste Water Treatment Facility 3. Sanitary Engineer
Design and Provision
4 Food and Drug Permit 4. Food and Drugs Administration
5 National Meat Inspection Service 5. National Meat Inspection Service
Clearance
6 Business Name- DTI 6. Department of Trade and Industry (DTI)

7 Certificate of Potability of Water 7. Municipal Health Office

Source issued by the Municipal
Health Office
8 Bacteriological Analysis – Quarterly 8. DOH Accredited Water Laboratory
9 Physical –Chemical Analysis (at least 9. DOH Accredited Water Laboratory
once a year).
10 Photos of Sanitary Facilities – 10. Sanitation Officer
Lavatories, Comfort Rooms, Etc.
11 Insect and Vermin Control Program 11. Sanitation Office or Licensed Pest
Controller
12 Food Handler’s Training 12. Municipal Health Office
13 First Aid Room with Medical Supplies 13. Provision of Applicants
and First-Aiders
14 Waste Water Testing Result 14. Laboratory accredited by DOH
(Annual).
15 Ambulant food Vendor – Only
15. Environmental Health and Sanitation Unit
Packed/Bottled/ Canned Food should
Office
be sold.
16 Health Certificate Requirements for 16. Environmental Health and Sanitation Unit

59
 Workers/Food Handlers: Urinalysis, Officer
Fecalysis, X-Ray
Note:
Prioritize requirements based on type of
Food Establishment.

Optional Requirements:
*Physical-Chemical Test Result of
Water Supply
*Hepa –A Screening
*Drug Test

b) Public places-Schools, Hotels, Boarding b) Public places-Schools, Hotels, Boarding

Houses, Markets, Supermarkets, Groceries, Houses, Markets, Supermarkets, Groceries, Malls,
Malls, Abattoirs, Tonsorial, Spa/Municipal Abattoirs, Tonsorial, Spa/Municipal Hall, Banks,
Hall, Banks, Financial Institutions, Bus Financial Institutions, Bus Stop/Stations,
Stop/Stations, Computer Shops, Religious Computer Shops, Religious Buildings/Institutions,
Buildings/Institutions, Hospitals, Clinics, Hospitals, Clinics, Sports Center, Recreation Area,
Sports Center, Recreation Area, Resorts, Resorts, Swimming Pools, Cockpit Arena.
Swimming Pools, Cockpit Arena.

1. Sanitary Plan- Signed and Sealed by

a valid Sanitary Engineer Sanitary Engineer

2. Photo of Sanitary Facilities Sanitary Office

3. ECC-DENR DENR
4. Business Name- DTI
Department of Trade and Industry
5. Certificate of Potability of Water
Source Municipal Health Office
6. Bacteriological Exam. Of Water
Source DOH Accredited Laboratory
7. Physical Chemical Analysis (Optional)
DOH Accredited Laboratory
8. License to Operate- DENR DENR
9. Certificate of Training on First Aid on
Basic Life Support for Life Guards on Accredited Training Center or Philippine National
Swimming Pools/Resorts/ Water Red Cross
Sports Recreations
10. Memorandum of Agreement between
Private Hazardous Waste Collectors
and Hospitals, Clinics, Laboratories
Any DOH accredited hazardous waste collector
and other Health Facilities.

60
 11. 1st Aid Kit

12. Health Certificates for Workers Provision of Applicant

(Urinalysis, Fecalysis, X-Ray)
Environmental Health and Sanitation Office
c) Drug Stores
c) Drug Stores
1. Licensed Pharmacist
2. BFAD Permit -Provision of Applicant
-BFAD
3. Business Name- DTI Permit
-DTI
d) Funeral Parlor
- Business Name- DTI
- Sanitary Plan of Building DTI
- Waste Water Facility Sanitary Engineer
- Photos of Establishments with DENR
adjacent area shown.
- License/ Registration of Embalmer Sanitary Office
from DOH
- For Change of Ownership, notify DOH
Health Office within 14 days and
submit new documents. Municipal Health Office
- Inspection of Sanitary Facilities at a
minimum of every 3 months.
- ECC/ Lisence to Operate/ Permit to Sanitary Office
Discharge/ Accredited Pollution
Control Officer (PCO). DENR
- Health Certificate requirements-
Urinalysis, Fecalysis, X-Ray, Etc.
(Undertaker, Workers) Sanitation Office

e) Agro-Industrial Establishments,
Poultry, Piggery
Sanitary Plan e) Agro-Industrial Establishments, Poultry,
ECC-DENR Piggery
Permit to Operate –DENR Sanitary Engineer
Discharge Permit/ Waste Water Treatment DENR
Facility DENR
Pollution Control Office Contract DENR
Zoning Certificate PCO
First Aid Kit/ Corner Municipal Zoning Officer
DTI/ Business Name Provision of Applicant
Urinalysis, Fecalysis, X-Ray of employees. Department of Trade and Industry
DOH accredited Laboratory
f) Industrial Establishments –
Manufacturing/production

61
 f) Industrial Establishments –
- Sanitary Plan Manufacturing/production
- ECC DENR
- License to operate Sanitary Engineer
- Business Name - DTI DENR
- Pollution Control Officer Contract DENR
- Water Treatment Facility Plan DTI
- Engineer’s Report and Plan of Water PCO
Supply Source DENR
- Zoning Cert. Sanitary Engineer

g) Water Refilling Stations Municipal Zoning Officer

- Sanitary Plan g) Water Refilling Stations

- Engineer’s Report
- Physical-Chemical Analysis (14 Sanitary Engineer
parameters) Sanitary Engineer
a. Raw Water – Initial
b. Product Water – Every Six(6) DOH accredited water laboratory
Months
c. Heterotropic Plate Count (HPC)
- Microbiological Analysis – Every
Month
- 40 Hrs. Training on Certified Water DOH accredited water laboratory
Operators Training (If none,
Promissory note to attend). PHO
- DTI- Business Name
- Urinalysis, Fecalysis, X-Ray for
employees (Hepa/ Drug Test Department of Trade and Industry
optional). DOH accredited laboratory

h) Waterworks

- Endorsement from RHU h) Waterworks

- Sanitary Survey/ Inspection Report of
Sanitary Inspector RHU
- Water Site Clearance Sanitary Office
- Certificate of Potability PHO
- Physical/ Chemical / Bacteriological
Analysis (Raw and Product) MHO
- Sanitary Plan signed and sealed by
Sanitary Engineer DOH accredited water laboratory
- Development Plan/ Site Development
Sanitary Engineer

- Feasibility Study – IEE DENR Sanitary Engineer

- ECC/ CNC – DENR

62
 - SB Resolution (Development Plan) DENR
- Barangay Business Permit DENR
- Lot Title/ Memorandum of Agreement/ Sangguniang Bayan
Contract of Lease/Tax Declaration of Barangay Captain
Real Property
- Vicinity Map/ Location Plan Assessor Office
- Engineer’s Report (Signed and
Sealed by a Sanitary Engineer) Engineering Office
- Water Permit (NWRB) Sanitary Engineer
National Water Resources Board
i) Memorial Parks i) Memorial Parks

-Letter of Application Provision of Applicant

-Development Permit of Owner Engineering Office
-Lot Title (any other supporting documents in Registry of Deeds
the acquisition of lands)
-Tax declaration of Real Property Treasurer’s Office
-Municipal Resolution Sangguniang Bayan
-Plans duly signed and sealed by respective Registered Engineer
profession;

*Architectural Plans
- Perspective Registered Architect
- Elevations of Building/ sections/ details
- Site development
- Lot Plan Vicinity Map

- Certificate from Local Health Officials that Sanitary Office

site fits purpose/Inspection Report of Sanitary
Inspector
- Waiver of residents if site is within 20 Sanitary Office
meters zone and with water
Supply source within 50 meters zone
- Development plans should complete the Engineering Office
following;

1) Drainage system
2) Fencing /Strong Gate
3) Chapel

- Toilets for separate sex Sanitary Office

- Administrative Office Sanitary Office
- Pavements/Roadways/Path walks Engineering Office

63
 FEES
AGENCY PROCESSING PERSON
CLIENT STEPS TO BE
ACTIONS TIME RESPONSIBLE
PAID
1. Submit duly 1.1) Receive None 5 Minutes Sanitary Inspector
accomplishe application form Environmental
d application and complete Health and
form and requirements for Sanitation Unit
complete evaluation
requirements

1.1) Inquire the 1.2) Verify the None 3 Minutes Sanitary Inspector
schedule location of Environmental
ocular business and Health and
inspection schedule the Sanitation Unit
ocular
inspection
1.2) Accompany 1.3) Inspect None 30 Minutes Joint Inspection
Team
inspection business (Actual
team to the establishment Inspection)
location
*For compliant;
advice client to
proceed with
application

*For non-compliant;
advise client to
make
corrections/rectifica
tions before
continuing with
application
2. Receive 2.1 Process None 5 Minutes Sanitary Inspector
released Sanitary Permit and Environmental
documents orient health and Health and
sanitation policies Sanitation Unit

2.2 Record and

release the signed
documents
Total: None 43 minutes

64
2. Issuance of Health Certificate
The Municipal Government of Lubao requires food handlers of Food Establishments to
secure a Health Certificate prior to employment.
Health and Medical Certificates are issued by the Municipal Health Office (MHO).
Municipal Health Office / Environmental Health and Sanitation
Office or Division:
Unit
Classification: Simple
G2C – Government to Citizen
Type of Transaction:
G2B – Government to Business
Who may avail: Private/Public Employees
CHECKLIST OF REQUIREMENTS WHERE TO SECURE

Food Establishment:

a) Resto Bars

For GRO’s
- Cervical Smear – every 2 weeks - RHU Center
- HIV Test - Hospital/Laboratory Clinic
- Hepatitis B - DOH accredited
- RPR - Hospital/Laboratory Clinic
- Chest X-Ray - Hospital/Laboratory Clinic
- Urinalysis - Hospital/Laboratory Clinic
- Fecalysis - Hospital/Laboratory Clinic
- Residence Certificate - Barangay Hall / Municipality of Lubao
- Birth Certificate - Local Civil Registrar
- Brgy. Working Permit - Barangay Hall
- Brgy. Clearance - Barangay Hall
- Police Clearance - Police Station
- 2x2 pictures – 2pcs - Provision of the client

b) Others
- Urinalysis - Hospital/Laboratory Clinic
- Fecalysis - Hospital/Laboratory Clinic
- X-ray - Hospital/Laboratory Clinic
- Hepa-A (optional) - Hospital/Laboratory Clinic
- Immunization

Non-Food Establishments
- Urinalysis - Hospital/Laboratory Clinic

65
 - Fecalysis - Hospital/Laboratory Clinic
- X-ray - Hospital/Laboratory Clinic
- Immunization

AGENCY FEES TO PROCESSING PERSON

CLIENT STEPS
ACTIONS BE PAID TIME RESPONSIBLE

1. Submit duly 1.Received duly None 5 Minutes Sanitary Inspector

accomplished accomplished Environmental
application form application form Health and
and complete and complete Sanitation Unit
requirements requirements for
evaluation and
issue order of
payment

*If negative results

on laboratory test,
refer client to
Municipal Health
Office for
prescription

2. Pay the 2.Process payment ₱100 3 Minutes Sanitary Inspector

corresponding and issue order of / Revenue
fees at the payment. Collection Clerk
Treasurer’s
office and
return to
MHO/EHSU

3. Present OR 3.Check OR, record None 3 Minutes Sanitary Inspector

and receive and release signed Environmental
Health Health Certificate Health and
Certificate Sanitation Unit

TOTAL: ₱100 11 minutes

3. Issuance of Disinterment and Transfer Permit

The Municipal Government of Lubao requires any individual that wishes to Disinterment
or Transfer the remains of their dead relatives.

66
Disinterment and Transfer Permit are issued by the Municipal Health Office (MHO).
Municipal Health Office / Environmental Health and Sanitation
Office or Division:
Unit
Classification: Simple
Type of Transaction: G2C – Government to Citizen
Who may avail: Relative of the dead person
CHECKLIST OF REQUIREMENTS WHERE TO SECURE

Death Certificate Local Civil Registrar

Identification and Written Consent Provision of Applicant

AGENCY FEES TO PROCESSING PERSON

CLIENT STEPS
ACTIONS BE PAID TIME RESPONSIBLE

1. Submit duly 1.Received duly None 5 minutes Sanitary Inspector

accomplished accomplished Environmental
application form application form Health and
and complete and complete Sanitation Unit
requirements requirements for
evaluation and
issue order of
payment

2. Pay the 2.Process ₱300 3 minutes Sanitary Inspector

corresponding payment and issue / Revenue
fees at the order of payment. Collection Clerk
Treasurer’s office
and return to
MHO/EHSU

3. Present OR 3.Check OR, None 2 minutes Sanitary Inspector

and receive record and release Environmental
Disinterment/Tra signed Health and
nsfer Permit Disinterment/Trans Sanitation Unit
fer Permit
TOTAL: P300.00 10 minutes

67
68