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Odedele Ebenezer Olushola is an IT Support Officer with over 5 years of experience in providing technological support, specializing in diagnosing hardware and software issues. He has worked as an IT Support Technician, Full-Stack Developer, and Trainer, achieving significant improvements in support response times and user training. He holds a BSc in Computer Science and various certifications, showcasing his skills in technical support, network administration, and software development.

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3 views

Eben Cv Updated

Odedele Ebenezer Olushola is an IT Support Officer with over 5 years of experience in providing technological support, specializing in diagnosing hardware and software issues. He has worked as an IT Support Technician, Full-Stack Developer, and Trainer, achieving significant improvements in support response times and user training. He holds a BSc in Computer Science and various certifications, showcasing his skills in technical support, network administration, and software development.

Uploaded by

sholexxy17
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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ODEDELE EBENEZER OLUSHOLA

Idimu-Ejigbo Road, Idimu, Lagos | Phone: 08164154974


Mail: [email protected]

PROFESSIONAL SUMMARY

Detail-oriented and results-driven It Support Officer with over 5 years of experience in


providing technological support in various environments. Proven track record of diagnosing
hardware and software issues, assisting users with technical problems, and implementing
effective solutions to improve productivity. Skilled in software operations, troubleshooting, and
network administration, with a strong focus on improving user satisfaction through effective
communication and technical expertise.

PROFESSIONAL EXPERIENCE

1. IT Support Technician
Complete Computers Technology, Benin
July 2022 – August 2023

Achievements:

- Provided first-line support for over 200 end-users in a corporate environment, resolving
technical issues related to hardware, software, and networking.

- Diagnosed and repaired computer hardware, including desktops, laptops, and printers, leading
to a significant reduction in downtime for staff.

- Collaborated with IT team to implement a new ticketing system, which improved the response
time for support requests by 30%.

- Conducted regular training sessions for employees to enhance their understanding of new
software tools and security practices.

2. Full-Stack Developer & Trainer


Info-tech Digital Solutions
January 2024 – August 2024

Achievements:

- Designed functional and unique websites for business clients and academy

- Maintained websites backend and renew hosting and solve technical issues

- Assisted in the deployment of new software installations and updates, ensuring seamless
integration with existing systems and minimal user disruption.
3. Full Stack Developer Intern
Freesia Networks
September 2024 - February 2025

Achievements:

- Gained hands-on experience in full stack web and mobile app development.

- Participated in upgrading and revamping companies websites and development of fin-tech


mobile application

- Built dynamic websites and applications using PHP, HTML, CSS, Bootstrap, and Laravel

EDUCATION

BSc. Computer Science


ISM Adonaï University, Benin
Graduated: July 2021

CERTIFICATIONS

 Full –Stack Development (Associate)


 Microsoft Certified: Azure Fundamentals
 Business Analytics with Excel

SKILLS

 Technical Support and Troubleshooting


 Customer Service Excellence
 Network Administration
 System Installation and Configuration
 Knowledge of Windows and Mac OS
 Familiarity with Remote Desktop Applications
 Strong Communication and Interpersonal Skills

REFERENCE
Available on Request

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