Sassa Frequently Asked Questions and Answers
Sassa Frequently Asked Questions and Answers
QUESTIONS
QUESTIONS ANSWERS
Is it true that SASSA Gold cards are being Yes, it is TRUE. SASSA Gold Cards are being changed/replaced with Postbank Black Cards.
changed?
Who must change their card? Everyone using SASSA Gold Cards must change to Postbank Black Cards, irrespective of the expiry date written in front of the card.
I receive my SASSA grant from another bank, do I No, the new Postbank Black Cards are only being issued to customers using SASSA Gold Cards.
still have to change to the Black Card?
I get my grant with a Postbank card (green/blue No, not yet. Postbank Black Cards are only issued to SASSA Gold Cards customers.
card, etc.) and not a SASSA Gold Card, can I go
get a Black Card?
When must I change my SASSA Gold Card to the You must get your Black Card as soon as possible. Do not delay as that will save you from last-minute queues and the inconvenience of not
Black Card? being paid your grant on time.
When will the SASSA Gold Card stop working? Your SASSA Gold Card will stop working on 28 February 2025. After this deadline you will not be able to use the cards at the ATM or
retailers for any transctions after this deadline.
What if I don’t change my card? Your card will work until 28 February 2025, after that, it will no longer work. You must be issued with a new Postbank Black Card to access
your funds using an ATMs or retailers. Collect your card as soon as possible.
Will the card work immediately after I change it? Yes. There is no waiting period for your New Postbank Black card to work. You can withdraw funds immediately as soon as you receive the
card, as you have always done with the SASSA Gold card.
Will I keep the same pin when I get a new card This will be up to you as the card owner. You generate the PIN. You can, therefore, choose any PIN when you receive your card. The
important thing is to be able to remember the PIN when needed.
Where can I replace my Gold Card, and what are You can collect your card from any Postbank sites at Shoprite, Checkers, Usave, Pick n Pay and Boxers.
the operating hours?
To find the nearest store to change your card, simply dial *120*218*3# from your mobile phone and select the area you come from, from
Province to region. The stores near you will be displayed on your phone screen.
Can I send someone to change my Gold Card for No, you cannot send someone to collect your card. You must collect your card yourself.
me?
If you are sick, bedridden, and genuinely unable to come, do not worry about collecting your card. Postbank will announce how this will
work for people who are too old to travel, have disability and are sick.
Lost/stole Black Card: I lost my Black Card that I There is no need to worry if you lost your recently issued Black Card as you will continue to be paid your grant money. Simply take your ID
recently collected, how will I be paid my grant. to your nearest Post Office and you will be paid your grant money over the counter. Postbank will announce when it starts reissuing cards to
persons that lost their recently issued Black Cards.
What are the benefits of the new Postbank Black The Black Cards will have the same benefits that customers currently enjoy with the Gold Card which also ensures that you are protected
Cards? from illegal deductions and financial abuse:
▪ No deductions
▪ Free First card replacement
▪ X3 free withdrawals in store (or purchases)
▪ X1 free statement over the counter
Will I still be able to get a Black Card after 28 YES. Black Cards will continue to be issued after 28 February 2025. However, do not wait for the last minute to get your card. Get it now to
February 2025? avoid any inconveniences
Is it true that I must open a bank account because This is not true. You do not need to fill in any forms or open a bank account. Simply take your ID to any of the Postbank card
the Gold Cards have expired, and I must fill in replacement sites to collect your Black Card. Postbank is the only institution that is mandated to replace the Gold Cards.
forms before I can replace the old card with the
new card?