USER’S GUIDE

FOR RESIDENTIAL USE ONLY

INSTALL ON SECTIONAL DOORS WITH
TORSION ASSEMBLIES ONLY

For more information,

please visit www.devancocanada.com
or call toll free at 855-931-3334

Wall Mount Wi-Fi® Garage Door Opener

Model 8500W
This product is intended for installation only by trained garage door technicians. This
product may require adjustments to door springs and/or track configurations. This product
is not intended for use on low headroom tracks with outside pickup drum or garage doors
utilizing extension springs.
• Please read this manual and the enclosed safety materials carefully!
• The door WILL NOT CLOSE unless the Protector System® and cable tension
monitor are connected and properly aligned.
• Periodic checks of the garage door opener are required to ensure safe
operation.
• The model number is located on the front cover of the operator.
• This garage door opener is ONLY compatible with MyQ® and Security+ 2.0®
accessories.
Register your garage door opener to receive updates and offers from LiftMaster
OR register online at: www.prodregister.com/LiftMaster

Take a photo of the camera icon

including the points ( ).
SM

LiftMaster.com
Send it in by texting the photo
to 71403 (US) or visit LiftMaster
www.liftmaster.photo (Global) 300 Windsor Drive
Oak Brook, IL 60523
Contents
Important Safety Instructions .............................3-4 Safety Symbol and Signal Word
Connect With Your Smartphone ..........................5-6
Test the Wi-Fi Signal Strength .......................... 5
Review
Connect Your Garage Door Opener to Your This garage door opener has been designed and tested
Home Wi-Fi Network ...................................... 6 to offer safe service provided it is installed, operated,
Programming ................................................7-8 maintained and tested in strict accordance with the
893MAX Remote Control ................................. 7 instructions and warnings contained in this manual.
Wireless Keypad........................................... 7 When you see these Safety Symbols and Signal Words on
To Erase the Memory ..................................... 7 the following pages, they will alert you to the possibility
Program the MyQ LED Remote Light ................... 8 of serious injury or death if you do not comply with the
HomeLink ................................................... 8 warnings that accompany them. The hazard may come
from something mechanical or from electric shock. Read
Operation................................................... 9-11
the warnings carefully.
To Open the Door Manually .............................. 9
Door Control ...............................................10
Battery Backup ............................................10
The Protector System
(Safety Reversing Sensors) .............................11
Adjustments ..............................................12-14 Mechanical
Introduction ...............................................12
Program the Travel .......................................13
Test the Safety Reversal System.......................14
Test the Protector System ...............................14
Maintenance ..................................................15 Electrical
Troubleshooting ..........................................16-17
Automatic Garage Door Opener When you see this Signal Word on the following pages, it
Safety & Maintenance Guide...........................18-19 will alert you to the possibility of damage to your garage
door and/or the garage door opener if you do not comply
Repair Parts ..................................................20
with the cautionary statements that accompany it. Read
Warranty ......................................................20
them carefully.

Serial Number:
Write down the following information for future reference:
MyQ Serial Number:
WARNING: This product can expose you to
chemicals including lead, which are known to the
State of California to cause cancer or birth defects
Product S/N: or other reproductive harm. For more information
go to www.P65Warnings.ca.gov

Date of Purchase:

Unattended Operation
The Timer-to-Close (TTC) feature, the MyQ® Smartphone
Control app, and MyQ® Garage Door and Gate Monitor are
examples of unattended close and are to be used ONLY
with sectional doors. Any device or feature that allows the
door to close without being in the line of sight of the door
is considered unattended close. The Timer-to-Close (TTC)
feature, the MyQ® Smartphone Control, and any other
Serial Numbers
MyQ® devices are to be used ONLY with sectional doors.
MyQ Remote LED Light must be installed to enable use of
Timer To Close or MyQ Smartphone Control of the door.

2 For the complete manual visit LiftMaster.com/Customer-Support

Important Safety Instructions

IMPORTANT INSTALLATION INSTRUCTIONS

To reduce the risk of SEVERE INJURY or DEATH:

1. READ AND FOLLOW ALL WARNINGS AND 9. Install wall-mounted garage door control:
INSTRUCTIONS. • within sight of the garage door.
2. Install garage door opener ONLY on properly • out of reach of small children at a minimum
balanced and lubricated garage door. An height of 5 feet (1.53 m) above floors, landings,
improperly balanced door may NOT reverse when steps or any other adjacent walking surface.
required and could result in SEVERE INJURY or • away from ALL moving parts of the door.
DEATH. 10. Install the emergency release marking. Attach
3. ALL repairs to cables, spring assemblies and the marking on or next to the emergency release.
other hardware MUST be made by a trained door Install the entrapment warning placard next to the
systems technician BEFORE installing opener. door control in a prominent location.
4. Disable ALL locks and remove ALL ropes 11. Place emergency release/safety reverse test label
connected to garage door BEFORE installing in plain view on inside of garage door.
opener to avoid entanglement. 12. Upon completion of installation, test safety
5. Where possible, install the door operator 7 feet reversal system. Door MUST reverse on contact
(2.13 m) or more above the floor. with a 1-1/2" (3.8 cm) high object (or a 2x4 laid
6. Mount the emergency release within reach, but at flat) on the floor.
least 6 feet (1.83 m) above the floor and avoiding 13. To avoid SERIOUS PERSONAL INJURY or DEATH
contact with vehicles to avoid accidental release. from electrocution, disconnect ALL electric and
7. NEVER connect garage door opener to power battery power BEFORE performing ANY service or
source until instructed to do so. maintenance.
8. NEVER wear watches, rings or loose clothing
while installing or servicing opener. They could 14. SAVE THESE
be caught in garage door or opener mechanisms.
INSTRUCTIONS.

3
Important Safety Instructions

IMPORTANT SAFETY INSTRUCTIONS

To reduce the risk of SEVERE INJURY or DEATH:

1. READ AND FOLLOW ALL WARNINGS AND 9. After ANY adjustments are made, the safety
INSTRUCTIONS. reversal system MUST be tested.
2. ALWAYS keep remote controls out of reach of 10. Safety reversal system MUST be tested every
children. NEVER permit children to operate or month. Garage door MUST reverse on contact
play with garage door control push buttons or with 1-1/2" high (3.8 cm) object (or a 2x4 laid
remote controls. flat) on the floor. Failure to adjust the garage door
3. ONLY activate garage door when it can be seen opener properly increases the risk of SEVERE
clearly, it is properly adjusted, and there are no INJURY or DEATH.
obstructions to door travel. 11. ALWAYS KEEP GARAGE DOOR PROPERLY
4. ALWAYS keep garage door in sight and away BALANCED. An improperly balanced door may
from people and objects until completely closed. NOT reverse when required and could result in
NO ONE SHOULD CROSS THE PATH OF THE SEVERE INJURY or DEATH.
MOVING DOOR. 12. ALL repairs to cables, spring assemblies and
5. NO ONE SHOULD GO UNDER A STOPPED, other hardware, ALL of which are under EXTREME
PARTIALLY OPENED DOOR. tension, MUST be made by a trained door systems
6. If possible, use emergency release handle to technician.
disengage trolley ONLY when garage door is 13. ALWAYS disconnect electric power to garage door
CLOSED. Use caution when using this release opener BEFORE making ANY repairs or removing
with the door open. Weak or broken springs or covers.
unbalanced door could result in an open door 14. This operator system is equipped with an
falling rapidly and/or unexpectedly and increasing unattended operation feature. The door could
the risk of SEVERE INJURY or DEATH. move unexpectedly. NO ONE SHOULD CROSS
7. NEVER use emergency release handle unless THE PATH OF THE MOVING DOOR.
garage doorway is clear of persons and
obstructions. 15. SAVE THESE
8. NEVER use emergency release handle to
pull garage door open or closed. If rope knot INSTRUCTIONS.
becomes untied, you could fall.

4 For the complete manual visit LiftMaster.com/Customer-Support

Power
To reduce the risk of electric shock, your garage door
opener has a grounding type plug with a third grounding
pin. This plug will only fit into a grounding type outlet.
If the plug doesn’t fit into the outlet you have, contact a To prevent possible SERIOUS INJURY or DEATH from
qualified electrician to install the proper outlet. electrocution or fire:
OPTION A: TYPICAL WIRING • Be sure power is NOT connected to the opener, and
1. Plug in the garage door opener into a grounded outlet. disconnect power to circuit BEFORE removing cover
to establish permanent wiring connection.
2. DO NOT run garage door opener at this time. • Garage door installation and wiring MUST be in
OPTION B: PERMANENT WIRING CONNECTION compliance with ALL local electrical and building
If permanent wiring is required by your local code, refer to codes.
the following procedure. • NEVER use an extension cord, 2-wire adapter or
change plug in ANY way to make it fit outlet. Be sure
To make a permanent connection through the 7/8 inch hole the opener is grounded.
in the back of the garage door opener (according to local
code):
1. Be sure power is NOT connected to the opener, and
disconnect power to circuit.
2. Remove the garage door opener from the torsion bar, Black Wire
remove cover screws and set the cover aside. Green Wire White Wire
3. Cut the line cord 6" (15.2 cm) above the strain relief. 90˚
4. Squeeze the strain relief and push into motor unit, Connector
(Not
then remove the strain relief from the line cord. Provided)
5. Install a 90° conduit (not provided) or flex cable
adapter (not provided) to the 7/8" hole. Reinstall
garage door opener to torsion bar.
6. Run wires through conduit, cut to proper length and
strip insulation. BACK VIEW
7. Strip 1/2" (1.3 cm) of insulation from the existing
black, white and green wires. Flexible
8. Connect the line to the black wire and neutral to the Conduit
white wire with wire nuts (not provided). Connect
ground wire to the green ground screw.
Green
9. Properly secure wires under plastic ties so that they Ground
do not come into contact with moving parts. Screw
Ground Wire
10. Reinstall cover.
Wire Nuts
(Not Provided

Black Wire

White Wire

5
Connect With Your Smartphone
Before You Begin
You will need:
• Wi-Fi enabled smartphone, tablet or laptop
• Broadband Internet Connection
• Wi-Fi signal in the garage (2.4 Ghz, 802.11b/g/n required)
• Password for your Wi-Fi network (main network, not a guest network)

Test the Wi-Fi Signal Strength

Make sure your mobile device is connected to your Wi-Fi network. Hold your mobile device in the place where your
garage door opener is installed and check the Wi-Fi signal strength.

Check Signal Strength. If you see:

Wi-Fi signal is strong.
The garage door opener will connect to
your Wi-Fi network.

Wi-Fi signal is weak.

The garage door opener may connect to your
Wi-Fi network. If not, try one of the options
below to improve the Wi-Fi signal.

No Wi-Fi signal.
The garage door opener will not be able to connect to
your Wi-Fi network. Try one of the options below to
improve the Wi-Fi signal:
• Move your router closer to the garage door opener to
minimize interference from walls and other objects
• Buy a Wi-Fi range extender

For compatible router specifications and help, visit

WiFiHelp.LiftMaster.com.
Proceed to page 7.

6 For the complete manual visit LiftMaster.com/Customer-Support

Connect With Your Smartphone

Connect Your Garage Door Opener to Your Home Wi-Fi Network

Get connected and control your garage door opener with the MyQ app. The garage door opener must run through
a complete cycle before it will activate Wi-Fi programming.

For help related to Wi-Fi, visit WiFiHelp.LiftMaster.com.

1. Use the Smart Control Panel®, go to Menu > Program > Wi-Fi
Setup. The garage door opener will beep once. You have 20
minutes to complete the connection process.
2. On your mobile device, go to Settings > Wi-Fi and select the
network with the “MyQ-” prefix.
3. Launch the web browser on your smartphone or tablet. Enter
setup.myqdevice.com into the browser address bar. Follow the
on screen prompts to connect the garage door opener to your
Wi-Fi network. The MyQ serial number will display on screen.
Write the serial number in the space below.
Navigation
buttons

4. Download the MyQ app from the App Store® or Google Play™
store. Sign up for your MyQ account and add the MyQ serial
number to your account.
To add a second Wi-Fi garage door opener, repeat steps 1-3. Add
the second MyQ serial number to your account in the MyQ app.
If you are unsuccessful adding your device, try an alternate web
browser.

LED

An LED on the garage door opener

will indicate Wi-Fi status. See table
below.

LED Definition
Blue Off - Wi-Fi is not turned on.
Blinking - Garage door opener is in Wi-Fi learn mode.
Solid - Mobile device connected to the garage door opener.
Blue and Green Blinking - Attempting to connect to router.
Green Blinking - Attempting to connect to the Internet server.
Solid - Wi-Fi has been set up and garage door opener is connected to the internet.

7
Programming
893MAX Remote Control Wireless Keypad
Below are the steps to program a new or existing remote Refer to the instructions provided with your keyless entry
control. Test remote control before reprogramming. or go to LiftMaster.com to download instructions.
1. Press and hold the program button on the remote
control until the LED on the front of the remote control
turns on. To Erase the Memory
2. Press and release the remote control button you wish Erase ALL Remote Controls and Keyless Entries
to use.
Press and hold the LEARN button until the LED goes out
3. Press any remote control button except the button that (approximately 6 seconds).
was just programmed.
All remote controls and keyless entries are now erased.
4a. Select Menu > Program > Remote and follow the on Erase ALL Devices (Including MyQ enabled accessories)
screen prompts.
1. Press and hold the LEARN button until the LED goes out
OR (approximately 6 seconds).
4b. Press and release the LEARN button on the garage door 2. Immediately press and hold the LEARN button until the
opener. The Learn LED will light. Within 30 seconds... LED goes out. All codes are now erased.
5. Press the remote control button programmed in step 2 Erase the Wi-Fi Network from the Garage Door Opener
until the garage door opener light flashes or two clicks
Press and hold the adjustment button until 3 beeps are
are heard.
heard (approximately 6 seconds).
To program other types of remote controls or keyless Erase a MyQ Account
entries see the instructions included with the device or visit
LiftMaster.com. Go to myLiftMaster.com to delete your MyQ account.

Visor Clip

2 3

4a 4b

LEARN
Button
Menu > Program > LEARN LED
Remote LEARN Button

5 ”
“click
”
“click

Adjustment
Button

8 For the complete manual visit LiftMaster.com/Customer-Support

Programming
Program the MyQ LED Remote Light HomeLink®
MyQ Remote LED Light must be installed to enable use of In the rare case the HomeLink system does not program
Timer To Close or MyQ Smartphone Control of the door. with the Security+ 2.0 Garage door opener, install a
repeater kit. Refer to HomeLink Instructions Below.
Your garage door opener remote light has already been
programmed at the factory to operate with your opener. HomeLink is the in-vehicle system. The image used is for
Any additional or replacement remote lights will need to be reference only and your product may look different.
programmed. WHEN TO INSTALL A HOMELINK REPEATER KIT
1. Press the LEARN button on the light until the green LED All 2006 and Older vehicles – A repeater kit is required and
comes ON. must be purchased by the homeowner.
2. Press the LEARN button on the garage door opener. All 2007 and Newer vehicles – Program the HomeLink
OR according to the vehicle instructions. If after ONE attempt
On the Smart Control Panel, go to Menu > Program > to program the HomeLink to the garage door opener and
MyQ Device. you are unsuccessful, install a repeater.
3. The code has been programmed when the remote light HOW TO ORDER
blinks once. Order the HomeLink repeater kit from an installer or call
NOTE: The LED light is very bright and will blink while 1-800-355-3515. To program the HomeLink repeater kit,
programming. DO NOT stare at the light while on a ladder. refer to the instructions provided in the kit or visit:
http://www.homelink.com/program.
INSTALLATION QUICK FACTS
• Only one repeater kit is required per home.
• Use different HomeLink buttons in vehicle if programming
multiple cars, button 1 first car, button 2 second car…
etc.
• HomeLink remote is NOT a garage door opener.
• If you are using the HomeLink repeater with a garage
door opener that has a battery backup system, ensure
LEARN Button
your original garage door opener remote control is
programmed to the garage door opener and place it in
your glove box for use in the event of a power outage.
• The remote included in this repeater kit MUST be kept
for future programming (new vehicle, new garage door
opener etc).

HomeLink®
LEARN Button

I II III

Repeater Kit
OR

9
Operation
To Open the Door Manually
Disengage door lock before proceeding.
To prevent possible SERIOUS INJURY or DEATH from a 1. The door should be fully closed if possible.
falling garage door: 2. Pull down on the emergency release handle until a click
• If possible, use emergency release handle to noise is heard.
disengage trolley ONLY when garage door is
3. To reconnect the door to the garage door opener, pull the
CLOSED. Weak or broken springs or unbalanced
emergency release handle straight down a second time
door could result in an open door falling rapidly and/
until a click noise is heard.
or unexpectedly.
• NEVER use emergency release handle unless garage The door will reconnect on the next UP or DOWN
doorway is clear of persons and obstructions. operation.
• NEVER use emergency release handle to pull door
open or closed. If rope knot becomes untied, you
could fall.

Emergency
Release Handle

Disengage automatic
garage door lock
before opening
door manually.

10 For the complete manual visit LiftMaster.com/Customer-Support

Operation
Door Control
Push Bar:
Open/Close garage door.

Navigation Buttons:
Access menu:
Clock Setup, Timer-to-Close, Lock, Program, Temperature,
Language, Light Settings, Contrast Adjust, Maintenance
Alert System, and Wi-Fi Setup.

Motion Sensor

Light Button

Battery Backup
The battery backup allows access in and out of your garage Battery Status LED
when the power is out. When the garage door opener is
operating on battery power, the garage door opener will
run slower and the lights, Timer-to-Close, and remote
close features (MyQ App) are disabled. In battery backup
mode, the Automatic Garage Door Lock will unlock when
the garage door is opened, and will remain disabled until
power is restored. During a power outage the battery
supplies power for up to 24 hours of operation. For
maximum battery life and prevent damage, disconnect the
battery when the garage door opener is unplugged for an
extended period of time.
• Solid green LED - Charged battery
• Flashing green LED - Charging battery
• Solid orange LED with beep - Operating on battery power
• Flashing orange LED with beep - Low battery
• Solid red LED with beep - Replace battery

11
Operation
The Protector System (Safety Reversing Sensors)
The safety reversing sensors must be connected and
aligned correctly before the garage door opener will
move in the down direction.
Be sure power is NOT connected to the garage door When the light beam is obstructed or misaligned while the
opener BEFORE installing the safety reversing sensor. door is closing, the door will reverse and the garage door
To prevent SERIOUS INJURY or DEATH from closing opener lights will flash ten times. If the door is already
garage door: open, it will not close.
• Correctly connect and align the safety reversing
sensor. This required safety device MUST NOT be The sensors can be aligned by loosening the wing nuts,
disabled. aligning the sensors, and tightening the wing nuts. Check
to make sure the LEDs in both sensors are glowing
• Install the safety reversing sensor so beam is NO
steadily. The LEDs in both sensors will glow steadily if they
HIGHER than 6" (15 cm) above garage floor.
are aligned and wired correctly.

Amber LED Green LED

(invisible light beam)

Safety Reversing Sensor Safety Reversing Sensor

6" (15 cm) max. above floor 6" (15 cm) max. above floor

12 For the complete manual visit LiftMaster.com/Customer-Support

Adjustments
Introduction
Your garage door opener is designed with electronic
controls to make setup and adjustments easy. The
Without a properly installed safety reversal system, adjustments allow you to program where the door will
persons (particularly small children) could be stop in the open (UP) and close (DOWN) position. The
SERIOUSLY INJURED or KILLED by a closing garage electronic controls sense the amount of force required to
door. open and close the door.
• Incorrect adjustment of garage door travel limits NOTE: If anything interferes with the door’s upward travel
will interfere with proper operation of safety reversal it will stop. If anything interferes with the door’s downward
system. travel, it will reverse.
• After ANY adjustments are made, the safety reversal
system MUST be tested. Door MUST reverse on
contact with 1-1/2" (3.8 cm) high object (or 2x4 laid
flat) on floor.

To prevent damage to vehicles, be sure fully open door

provides adequate clearance.

UP Button

Adjustment
Button

DOWN Button

13
Adjustments

1 Program the Travel

Without a properly installed safety reversal system, persons (particularly small children) could be SERIOUSLY
INJURED or KILLED by a closing garage door.
• Incorrect adjustment of garage door travel limits will interfere with proper operation of safety reversal system.
• After ANY adjustments are made, the safety reversal system MUST be tested. Door must reverse on contact with
1-1/2" (3.8 cm) high object (or 2x4 laid flat) on floor.

While programming, the UP and DOWN buttons can be used to move the door as needed.

1.1 Press and hold the 1.2 Press and hold the UP Button until the door is in
Adjustment Button until the the desired UP position.
UP Button begins to flash
and/or a beep is heard.

1.3 Once the door is in the 1.4 Press and hold the DOWN Button until the door is
desired UP position press in the desired DOWN position.
and release the Adjustment
Button. The garage door
opener lights will flash twice
and the DOWN Button will
begin to flash.

1.5 Once the door is in the 1.6 Press and release the UP Button. When the door
desired DOWN position travels to the programmed UP position, the
press and release the DOWN Button will begin to flash.
Adjustment Button. The
garage door opener lights
will flash twice and the UP
Button will begin to flash.

If the garage door opener lights are flashing 5 times during

1.7 Press and release the DOWN Button. The door the steps for Program the Travel, the programming has
will travel to the programmed DOWN position. timed out. If the cable tension monitor is not installed or
Programming is complete. is sensing too much slack in the cable, the garage door
opener light will flash 5 times. Ensure the cable tension
monitor is correctly installed then follow the steps for
Program the Travel. If the garage door opener lights are
flashing 10 times during the steps for Program the Travel,
the safety reversing sensors are misaligned or obstructed
(refer to page 12). When the sensors are aligned and
unobstructed, cycle the door through a complete up and
down cycle using the remote control or the UP and DOWN
buttons. Programming is complete. If you are unable
to operate the door up and down, repeat the steps for
Programming the Travel.

14 For the complete manual visit LiftMaster.com/Customer-Support

Adjustments

2 Test the Safety Reversal System 3 Test the Protector System

Without a properly installed safety reversal system, Without a properly installed safety reversing sensor,
persons (particularly small children) could be persons (particularly small children) could be
SERIOUSLY INJURED or KILLED by a closing garage SERIOUSLY INJURED or KILLED by a closing garage
door. door.
• Safety reversal system MUST be tested every month.
• After ANY adjustments are made, the safety reversal
system MUST be tested. Door MUST reverse on
contact with 1-1/2" high (3.8 cm) object (or 2x4 laid 3.1 Open the door. Place an obstruction in the path
flat) on the floor. of the door.

2.1 With the door fully open, place a 1-1/2 inch

(3.8 cm) board (or a 2x4 laid flat) on the floor,
centered under the garage door.

3.2 Press the remote control push button to close

the door. The door will not move more than an
inch (2.5 cm), and the garage door opener lights
will flash 10 times.

2.2 Press the remote control push button to close

the door. The door MUST reverse when it makes
contact with the board.

The garage door opener will not close from a remote

control if the LED in either safety reversing sensor is off
(alerting you to the fact that the sensor is misaligned or
obstructed).
If the garage door opener closes the door when the safety
reversing sensor is obstructed (and the sensors are no
more than 6 inches [15 cm] above the floor), call for a
If the door stops but does not reverse: trained door systems technician.
1. Review the installation instructions provided to insure all
steps were followed;
2. Repeat Program the Travel (see Adjustment Step 1);
3. Repeat the Safety Reversal test.
If the test continues to fail, call a trained door systems
technician.

15
Maintenance
Maintenance Schedule The Remote Control Battery
EVERY MONTH
• Manually operate door. If it is unbalanced or binding, call
a trained door systems technician.
• Check to be sure door opens and closes fully. Adjust if To prevent possible SERIOUS INJURY or DEATH:
necessary, see page 14. • NEVER allow small children near batteries.
• If battery is swallowed, immediately notify doctor.
• Test the safety reversal system. Adjust if necessary, page
To reduce risk of fire, explosion or chemical burn:
15.
• Replace ONLY with 3V CR2032 coin batteries.
EVERY YEAR • DO NOT recharge, disassemble, heat above 212°F
• Oil door rollers, bearings and hinges. The garage door (100°C) or incinerate.
opener does not require additional lubrication. Do not
grease the door tracks.
• Test the battery backup and consider replacing the battery
to ensure the garage door opener will operate during an
electrical power outage.
Pry open the case first Replace with
Testing the Battery Backup: only 3V CR2032
in the middle (1), then
1. Unplug the garage door opener from AC power. The at each side (2 and 3) coin cell battery.
battery status LED will glow solid orange (opener is with visor clip. 3
operating on battery power) or will flash (low battery
1
power). 2
2. Open and close the door using the remote control or
door control.
3. In battery backup mode, the Automatic Garage Door
Lock will unlock when the garage door is opened, and
will remain disabled until power is restored.
4. Plug in the garage door opener. Verify the battery status
LED is flashing green (battery is charging).
MyQ LED REMOTE LIGHT
• Unplug the light before cleaning.
• Use a lightly dampened cloth for cleaning.
• DO NOT use liquid cleaners on the light lens.

NOTICE: This device complies with Part 15 of the FCC rules and Industry Canada’s license-exempt RSSs. Operation is subject to the following two conditions:
(1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired
operation.
Any changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.
This device must be installed to ensure a minimum 20 cm (8 in.) distance is maintained between users/bystanders and device.
This device has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC rules and Industry Canada ICES
standard. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates,
uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference
to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one
or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.

16 For the complete manual visit LiftMaster.com/Customer-Support

Troubleshooting
The garage door opener doesn't operate from either the door The garage door opener strains to operate door:
control or the remote control: • The door may be out of balance or the springs may be broken.
• Does the garage door opener have electric power? Plug a lamp Close the door and use the emergency release handle to
into the outlet. If it doesn't light, check the fuse box or the disconnect the door. Open and close the door manually. A
circuit breaker. (Some outlets are controlled by a wall switch.) properly balanced door will stay in any point of travel while
• Have you disabled all door locks? Review installation instruction being supported entirely by its springs. If it does not, disconnect
warnings on page 3. the garage door opener and call a trained door systems
• Is there a build-up of ice or snow under the door? The door may technician.
be frozen to the ground. Remove any restriction. The garage door opener motor hums briefly, then won't work:
• The garage door spring may be broken. Have it replaced. • The garage door springs may be broken. See above.
My remote control will not activate the garage door: • If the problem occurs on the first operation of the garage door
• Verify the lock feature is not activated on the door control. opener, door may be locked. Disable the power door lock.
• Reprogram the remote control. The garage door opener won't operate due to power failure:
• If the remote control will still not activate the door check the • Manually open the power door lock.
diagnostic codes to ensure the garage door opener is working • Use the emergency release handle to disconnect the door.
properly. The door can be opened and closed manually. When power is
The remote control has short range: restored, pull manual release a second time.
• Change the location of the remote control in your car. • When in Battery Backup mode, the opener should be able to
• Some installations may have shorter range due to a metal door, operate up to 20 times.
foil backed insulation, or metal garage siding. Door loses limits:
The door doesn't open completely: • Collar not tightened securely. Tighten collar and reprogram
• Check power door lock. limits (see Adjustment Step 1).
• Is something obstructing the door? Is it out of balance, or are The garage door opener moves when the door is in operation:
the springs broken? Remove the obstruction or repair the door. • Some minor movement is normal for this product. If it is
The door opens but won't close: excessive the collar will wear prematurely.
• Check cable tension monitor. If a 2nd cable tension monitor has • Check to make sure the torsion bar is not moving left/right
been removed, unplug and plug in the garage door opener twice excessively.
to reset it. • Check to make sure the torsion bar is not visibly moving up and
• If the garage door opener lights blink, check the safety reversing down as it rotates.
sensors (see page 12). • Check that the opener is mounted at a right angle to the
• If the garage door opener lights don’t blink and it is a new jackshaft. If not, move the position of the mounting bracket.
installation see Adjustment Step 1. For an existing installation, The garage door is beeping and the red LED is flashing:
see below. The battery charge is low or the battery is dead.
Repeat the safety reverse test after the adjustment is complete. • Replace the battery.
The door reverses for no apparent reason and garage door MyQ Smartphone Control, wireless MyQ devices, and Timer-To-
opener lights don’t blink: Close will not work:
• Check cable tension monitor (see Installation Step 4). If a 2nd • When in Battery Backup mode, MyQ Smartphone Control,
cable tension monitor has been removed, unplug and plug in the wireless MyQ devices and Timer-To-Close will be disabled.
garage door opener twice to reset it. • MyQ Remote LED Light must be installed to enable use of
• Is something obstructing the door? Pull the emergency release Timer-to-Close or MyQ Smartphone Control of the door. Plug in
handle. Operate the door manually. If it is unbalanced or the MyQ Remote LED Light and make sure it is programmed to
binding, call a trained door systems technician. the garage door opener. It may take up to 5 minutes to enable
• Clear any ice or snow from the garage floor area where the door Timer-to-Close and MyQ Smartphone Control.
closes. Automatic door lock connector will not fit the door opener plug:
• Review Adjustment Step 1. Older model 24V door locks are incompatible. Use automatic door
Repeat safety reverse test after adjustments. lock model 841LM.
My door will not close and the light blinks: Automatic garage door lock does not activate when garage door
The safety reversing sensor must be connected and aligned opens or closes:
correctly before the garage door opener will move in the down In battery backup mode, the automatic garage door lock will unlock
direction. when the garage door is opened, and will remain disabled until
• Verify the safety sensors are properly installed, aligned and free power is restored.
of any obstructions.

17
 Automatic Garage Door Opener
Safety & Maintenance Guide
Garage Door Opener Safety – An Automatic Decision
A garage door is the largest moving object in the home. An improperly adjusted garage door and opener
can exert deadly force when the door closes – which could lead to entrapment of children or adults and
subsequent injury or death.
Proper installation, operation, maintenance, and testing of the garage door and automatic opener are necessary to
provide a safe, trouble-free system.
Careless operation or allowing children to play with or use garage door opener controls are also dangerous
situations that can lead to tragic results. A few simple precautions can protect your family and friends from
potential harm.
Please review the safety and maintenance tips in this guide carefully and keep it for reference. Check the operation
of your garage door and opener to ensure they function in a safe and trouble-free manner.
Be sure to read all Important Safety Information found in your garage door opener’s manual as it provides more
details and safety considerations than can be supplied with this guide.

Garage Door Openers are Not Toys

Discuss garage door and opener safety with your children. Explain the danger of being trapped under
the door.

Stay away from a moving door.

Keep transmitters and remote controls out of reach

of children. Do not let children play with or use
transmitters or other remote control devices.

The wall-mounted push button should be out of reach of children,

at least 5 feet from the nearest standing surface and away from all
moving parts. Mount and use the button where you can clearly see
the closing garage door.

Keep the door in sight until it completely closes when using the
wall-mounted push button or transmitter.

18 For the complete manual visit LiftMaster.com/Customer-Support

Routine Maintenance Can Prevent Tragedies
Make monthly inspection and testing of your garage door and opener system a part of your regular routine.
Review your owner’s manual for both the door and door opener. If you don’t have the owner’s manuals, contact
the manufacturer(s) and request a copy for your specific model(s). Look for the opener model number on the
back of the power unit.

WARNING – Springs are under high tension.

Only qualified individuals should adjust them.

Visually check the door

and installation:
• Starting with the door in the closed position, use the
manual disconnect on the opener to disconnect the door.
• Look for signs of wear or damage on hinges, rollers,
springs, and door panels.
• These parts may require periodic lubrication. Check the
owner’s manual for suggested maintenance.
• If any signs of damage are evident, contact a trained door
systems technician for assistance.
• Verify the photoeye height is no higher than 6" from the
garage floor.

Test the door for proper operation:

• Open and close the door manually using handles or
suitable gripping points.
• The door should move freely and without difficulty.
• The door should balance and stay partially open 3–4
feet above the floor.
• If you detect any signs of improper operation, contact a
trained door systems technician for assistance.

Test the opener safety features:

• Reconnect the opener to the door using the manual
disconnect and open the door.
2 • Place a 2x4 board flat in the path of the door (1) and try
to close it (2). The door should stop when it comes in
contact with the 2x4 and then reverse direction.
• Block the photoelectric sensor by waving an object in
front of the sensor and attempt to close the door. The
door should not close unless the wall-mounted push
button is manually held during operation.
1
• If the opener does not perform as described, contact a
trained door systems technician for assistance.

19
Repair Parts
To see repair parts for your garage door opener, identify the model number on the end panel of the opener and visit
LiftMaster.com/Customer-Support to download or print the installation manual.

Warranty
LIFTMASTER® LIMITED WARRANTY
LiftMaster (“Seller”) warrants to the first retail purchaser of this product, for the residence in which this product
is originally installed, that it is free from defects in materials and/or workmanship for a specific period of time as
defined below (the “Warranty Period”). The warranty period commences from the date of purchase.

WARRANTY PERIOD
Parts Motor Accessories Battery Backup
5 Years Lifetime 1 year 1 year

The proper operation of this product is dependent on your compliance with the instructions regarding installation,
operation, and maintenance and testing. Failure to comply strictly with those instructions will void this limited
warranty in its entirety.
If, during the limited warranty period, this product appears to contain a defect covered by this limited warranty,
call 1-800-528-9131, toll free, before dismantling this product. You will be advised of disassembly and shipping
instructions when you call. Then send the product or component, pre-paid and insured, as directed to our service
center for warranty repair. Please include a brief description of the problem and a dated proof-of-purchase receipt
with any product returned for warranty repair. Products returned to Seller for warranty repair, which upon receipt by
Seller are confirmed to be defective and covered by this limited warranty, will be repaired or replaced (at Seller’s sole
option) at no cost to you and returned pre- paid. Defective parts will be repaired or replaced with new or factory-
rebuilt parts at Seller’s sole option. [You are responsible for any costs incurred in removing and/or reinstalling the
product or any component].
ALL IMPLIED WARRANTIES FOR THE PRODUCT, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES
OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE
APPLICABLE LIMITED WARRANTY PERIOD SET FORTH ABOVE FOR THE RELATED COMPONENT(S), AND NO
IMPLIED WARRANTIES WILL EXIST OR APPLY AFTER SUCH PERIOD. Some States and Provinces do not allow
limitations on how long an implied warranty lasts, so the above limitation may not apply to you. THIS LIMITED
WARRANTY DOES NOT COVER NON-DEFECT DAMAGE, DAMAGE CAUSED BY IMPROPER INSTALLATION,
OPERATION OR CARE (INCLUDING, BUT NOT LIMITED TO ABUSE, MISUSE, FAILURE TO PROVIDE REASONABLE
AND NECESSARY MAINTENANCE, UNAUTHORIZED REPAIRS OR ANY ALTERATIONS TO THIS PRODUCT), LABOR
CHARGES FOR REINSTALLING A REPAIRED OR REPLACED UNIT, REPLACEMENT OF CONSUMABLE ITEMS
(E.G., BATTERIES IN REMOTE CONTROL TRANSMITTERS AND LIGHT BULBS), OR UNITS INSTALLED FOR NON-
RESIDENTIAL USE. THIS LIMITED WARRANTY DOES NOT COVER ANY PROBLEMS WITH, OR RELATING TO, THE
GARAGE DOOR OR GARAGE DOOR HARDWARE, INCLUDING BUT NOT LIMITED TO THE DOOR SPRINGS, DOOR
ROLLERS, DOOR ALIGNMENT OR HINGES. THIS LIMITED WARRANTY ALSO DOES NOT COVER ANY PROBLEMS
CAUSED BY INTERFERENCE. UNDER NO CIRCUMSTANCES SHALL SELLER BE LIABLE FOR CONSEQUENTIAL,
INCIDENTAL OR SPECIAL DAMAGES ARISING IN CONNECTION WITH USE, OR INABILITY TO USE, THIS
PRODUCT. IN NO EVENT SHALL SELLER’S LIABILITY FOR BREACH OF WARRANTY, BREACH OF CONTRACT,
NEGLIGENCE OR STRICT LIABILITY EXCEED THE COST OF THE PRODUCT COVERED HEREBY. NO PERSON IS
AUTHORIZED TO ASSUME FOR US ANY OTHER LIABILITY IN CONNECTION WITH THE SALE OF THIS PRODUCT.
Some states and provinces do not allow the exclusion or limitation of consequential, incidental or special damages,
so the above limitation or exclusion may not apply to you. This limited warranty gives you specific legal rights, and
you may also have other rights, which vary from state to state and province to province.

For
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please visit www.devancocanada.com
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or call toll free 2017,at
©
855-931-3334
LiftMaster
114A5061 All Rights Reserved
 HOW TO ORDER
REPAIR PARTS
DEVANCO CANADA
19192 HAY ROAD, UNIT Q
SUMMERSTOWN, ON K0C 2E0
TOLL FREE: 855-931-3334
www.devancocanada.com
WHEN ORDERING REPAIR PARTS
PLEASE SUPPLY THE
FOLLOWING INFORMATION:
3 PART NUMBER
3 DESCRIPTION
3 MODEL NUMBER