Angela - We can only assign tickets to her if someone needs invoice, advance payment or rebill.

Customize invoice -JOHN

------------

Hello Dori, thank you for reaching out to us.

Unfortunately, you can't embed a video URL in GrooveMember as of the moment, we still have a lot of
improvements that need to consider.

However, I have an alternative way to put a video in GrooveMember.

Please check this video recording for your reference:

https://www.loom.com/share/5ea80eaad7fb4e819c09429ed90d2615

You have to add your video in GrooveMail first and get the embed code. After that, create a page with a
code embed in GroovePages and publish it. Lastly, get the published URL from GroovePages and paste it
to your builder in GrooveMember using the button element.

If you mean anything else, please reply to this email thread.

Thank you!

------------

Hello Robert.
Sorry for this inconvenience. To debug any issue, we need the site URL. I mean the published site URL.
That can your own custom domain or the subdomain that you used to host your site with us.

Thank you!

------------

Please accept our apologies for the delay in our response, unfortunately your request was accidentally
marked as “completed”, yet upon checking our logs this ticket was unresolved.

------------

Hi, thank you for reaching out to us. How may I assist you? 31854, 33841, 32859, 40752, 38541, 53817

Since I have not received a response in the past minutes and we value your time, I will be closing this
chat, if you need to contact us in the future please send an email to [email protected]. - I am
terminating the chat now, please have a great day.

I will end this chat now. If you have other concerns please send us a ticket at
[email protected].

-------

Editing on other modes

https://www.facebook.com/dafidka/videos/2669527579933862/?post_tag_id=906010686490306

-------
Hi Kristi, my name is Phillip Rodriguez, I am one of the customer support of GrooveDigital. We saw on
our Facebook page that you are having a hard time editing your site and I would like to offer some
assistance. I hope that you will take my offer.

Please let me know if there is anything in the meantime that you need help with this difficult time.

Thank you!

-------

For any affiliate questions, commission questions, or affiliate concerns, please send an email at
[email protected]. Someone will get back to you in the shortest time possible, yet your patience is
appreciated.

-------

Please follow these steps on how to check your affiliate links:

1. Please go to https://app.groovefunnels.com/

2. Click "GrooveAffiliate"

3. Click "Promos"

4. Click the "Affiliate links" icon and choose which link you want to promote

https://www.loom.com/share/4ef74dc202b942819c505cda95b8435f

-------
Hello there, thank you for reaching out to us.

Please follow these instructions and steps on how to change your referral name:

1. Please go to https://app.groovefunnels.com/

2. Click "GrooveSell" (Make sure that you are in the Affiliate dashboard).

3. Click "Settings" and go to "General"

4. Fill in the "Username" box and click save

I have also attached a video for your reference.

Thank you!

-------

Hello Yuan, thank you for reaching out to us.

The commission that you earned on the affiliates sale will automatically be transferred to PayPal and
Wire transfer account after 35-42 days from the date that your referrals upgrade payment is received
just follow these instructions.

1. Go here https://app.groovefunnels.com/

2. Click GrooveSell or GrooveAffiate. Make sure that you are in the "Affiliate Dashboard"

3. Click "Settings" and go to the "Payment" tab.

I have also attached a video for your reference:
https://www.loom.com/share/4de3c030cb3d42fab4a53edb25bb3899

I hope this helps.

Thank you!

Affiliate payment and tax info: https://www.loom.com/share/4de3c030cb3d42fab4a53edb25bb3899

-------

As per Jill:

Pag muingon siya:

Lifetime - GF alone

Lifetime all access - katong 2 payments

3 payments- sabotabol

6 EZ payment

12 EZ payments

One time payment

-------

With regard to commissions for free signup accounts, we do not pay a commission for those. A
commission is paid when that referral upgrades to a paid account.

In the video that Mike posted, he uses that figure as an example only in order to explain how the affiliate
program and the commission structure works.
He says that if you sign up for a free account and you obtain 10 free referral sign ups, the average is that
1 out of those 10 will upgrade to a paid account thereby averaging approximately $9.60 commission over
those 10.

-------

Sorry for this inconvenience. I will have the affiliate team to answer your questions. They will give you
the best answer.

Someone will get back to you in the shortest time possible, yet your patience is appreciated.

Thank you!

-------

GoDaddy

https://www.loom.com/share/ffbcf66214d54075aa71f346899b98ad

-------

Sorry to hear that. I already informed our technical department regarding your concern. Rest assured
that I will be updating you as soon as possible.

-------
I want to apologize for the delay. Customer satisfaction is always the number one priority for us. I will
follow up on your request regarding your account status.

-------

Hello Shauna, thank you for reaching out to us.

Sorry for this inconvenience. If this is still ongoing, please try to follow these instructions and the steps
that are shown in the video.

1 - Log out of your account

2 - Follow the hard reload instructions:

https://www.loom.com/share/9ccdc764aed94edaabc551e70f1d58de

3 - Log back into your account and check if it's working now.

Make sure that your account is logged out when you do the hard reload.

Thank you!

-------

he already set up cname so he need to delete and add new one (CNAME) that will point to our hosting
servers - Cloudflare

-------
Well, unfortunately, I cannot help you with that kind of matter for what we can only do is to give you
some information regarding our platform and also give you some suggestions and just it.

-------

Hi Lynn, thank you for reaching out to us.

Can you send your full name and the email address that you used when you signed up, please?

We will be needing this for us to check your account on our records and provide your login credentials.

Thank you!

-------

Unfortunately, your country belongs to the countries that has a restriction on making a payment on
GrooveFunnels.

Our team is working for you to upgrade but for the meantime, this is not possible.

-------

Hi Sergey, thank you for reaching out to us.

As per our upper management mentioned, it is not possible for you to pay with PayPal as we only allow
the customers to pay the 1-time payment of $1,397 which is the total of 3x $497.
Thank you!

-------

Hi Mark, thank you for reaching out to us.

In order for you to access your GrooveKart, first, we need you to send your most desired store name.
Second, please send your full name and the email address that you used when you signed up.

We will be needing this for us to check your account on our records and provide the store details.

Thank you!

-------

Hi Monique, thank you for contactin GrooveDigital.

Thank you for your interest in GrooveFunnels, please do send your payment to
[email protected] and once you have complete the process, please send us the transaction
ID so we can verify the account and update it accordingly, please be sure to include your Transaction ID
and email used to create your account.

Thank you!

Cordially,

<<Your Name>>
-------

I'll mark this ticket closed but please feel free to reopen or submit a new ticket if you'd like further
assistance.

-------

Thank you for bringing up this to our attention, this has been reported and we are looking to get a
resolution as soon as possible.

I appreciate you letting us know and we strive to ensure every customer is satisfied with our business,
and I apologize for any way in which we may have inconvenienced you.

Let me know if you have any more questions, comments, or concerns.

-------

1 - Log in to his Groovekart Account

2 - Locate the Settings Icon

3 - Click on it and Locate the Pixesls, Feeds and Embedded Codes liinks

4 - Clic on that page

5 - Locate the Google Merchant Feed Section

6 - Enable Google Shopping

7 - Generate Feed

Then connect that link to the Google Account that connects to his Feed.
--------

1 - Settings

2 - Got to International Tab

3 - locate the Currencies Link

4 - Select and activate new currency

5 - Cick Save

-------

If cannot enter to login

Hey,

I am so sorry we're having trouble yesterday, we're experiencing some login issues.

Our team jumped on that problem right away, and we have rectified the underlying problem and you
should be up and running again now. we appreciate your patience!

Groovemail will be available May 31st 2020

--------

Mautic Integration
--------

Concern - I signed up for the free lifetime offer to basic groove pages, but when I click on the link in the
dashboard it sends me to a login screen and back to the dashboard. Stuck in a loop.

Answer: Send the link na gigamit tapos screenshot

--------

Concern - I'm trying to sign up with you and the page keeps freezing up or something.

Answer: Usually naga ask ta ug screenshot. Para na Check nato Unsa error.

--------

Concern: Pop up not running videos.

Answer:

Hi again Daniel,

I apologize for the inconvenience caused you, as we all know the system is still on the beta phase right
now, we are working very hard to give you the best experience. I have checked it and it is working on my
end.

I have attached a video for you to review.

Thank you!

--------

Concern: I'm wondering if I can upload fonts from Google Fonts into GroovePages. Thanks!

Answer:

Hi Cosmic, thank you for reaching out to us.

Regarding to that concern, unfortunately, for now, it is not doable.

Thank you!

---------

Concern: Hi, I recently took up your offer of the free version of Groovepages. I've created my first VSL.
Check it out here: https://o2v.groovepages.com/kent/. How do I create a form and link the button on the
page to the form and and have the visitors automatically taken to a Thank You page after completing the
form?

Answer:

Forms are not fully functioning as of the moment and we suggest to use third party sites like aweber,
activecampaign, etc. You can found that one on the bottom left part of your GrooveFunnels page
builders.
---------

https://youtu.be/MvmlWIVJd

Guys have a look at this tutorial. If any customer wants to load domain like: https://www.example.com
then you can share this to them

---------

Well the best thing is that, get the GroovePages and GrooveKart, you can actually have GroovePages for
lifetime with $497 only and also you can have GrooveKart with the other apps for lifetime if you will add
another $497, that is actually a Win-Win offer for you after that purchase you now have access to all our
apps for Lifetime with no following charges. Here' what you can have:

GroovePages — ACCESS TODAY

GrooveSell — ACCESS TODAY

GrooveAffiliate — ACCESS TODAY

GrooveKart eCommerce — ACCESS TODAY

GrooveMail — ACCESS MAY 31st

WebinarGroove LIVE — ACCESS August 2020

WebinarGroove AUTOMATED — ACCESS August 2020

GrooveVideo — LATE 2020

GrooveMember — 2021

GrooveDesk — 2021

GrooveCalendar — 2021

GrooveSurvey — 2021

----------
GrooveSell is under GrooveFunnels.

GrooveFunnels has:

GroovePages

GrooveSell

GrooveAffiliate

GrooveMail

GrooveMember

and GrooveVideo

----------

Upsell:

"How do i upsell my account. Remember, I said I am new here. I was told by a colleague to moveover to
groovefunnel platform. that's why i am here"

Answer: Ingna ang first level kay kay katong GP na complete tools then after 30 days kay katong upsell na
dayon na with groovekart then after 30 days na pud kay lifetime deal sa tanan apps (2months)

James, basically if you paid the initial $497 for Groovepages, there will be two more payments of $497
for lifetime access to the other forthcoming apps.

The upsells are:

Groovewebinar

Groovemail
Groove affiliate

Groove video

Groove member

Groovecalendar

Groovesurvey

And GrooveKart

Sorry for the confusion, it’s actually 3 payments for $497. The one-time payment mention on the video is
that you paid $497 for the entire feature that we offer (GrooveSell, GroovePages and GrooveKart). This
feature product comes from different prices and we offer it for now as one-time payment.

----------

Reminder:

Concern: Cx who wants to access GrooveKart (upgraded to platinum from free and paid $497)

Resolution:

Ask the preferred name of the store (should be a final name) then wait for the reply. Once the cx replied
with the store name, chat John that a cx wants to access groovekart and the name. Then, inform cx that
we created a store with login.

----------

Reminder:

Concern: Kajabi login (ask Kaye)

If the cx is asking a replay of the training please give the link from Your kajabi account
----------

Question: Mangayo mig login kay @Kaye sir para sa Digital Academy

Answer: Yes

----------

Concern: I have an error to publish my subdomain

Answer:

- Can you be so kind as to share a screenshot of your site where you want to published using a
subdomain, please?

- Could you please try another desired name for your subdomain, please? and remove the Capslock
letters?

- I have tried in my end I think there is a glitch in setting a subdomain as of the moment, I think it's
because of the updates that were made for this past few days, will that be okay if I will put you to the list
of updates and will update you as soon this issue is fixed?

-----------

I see. Our products, as we all know, are still on the development stage and our technical team is doing its
best to deliver a one of a kind innovation.

That is why we are working very hard to give you the best tools and features to help you succeed.

This issue has been reported.

-----------

Hi 👋🏻 I have a question about the subdomains. I am a life time baker and I have unlimited subdomains
right? So when I open a new project and I set a new subdomain will it only affect the current Projekt or
all projects?

Answer: You can have one subdomain but unlimited hosting.

-----------

Affiliate matters

Answer: Unfortunately, Follow Along Bonus is a third-party vendor. We could better assist you by sending
your questions to them and they will give you the best answer and monitor your tickets in regard to
these matters.

-----------

Hi, I had some questions about my lifetime upgrade that I purchased a few days ago. I was hoping to
speak or chat with someone for more clarification. Thanks

Answer: May I ask what are your questions? So I can address it properly.

-----------

Hi, I had some questions about my lifetime upgrade that I purchased a few days ago. I was hoping to
speak or chat with someone for more clarification. Thanks
Answer: I'm sorry to hear that. The upgrade button is currently appearing for everyone, eventually, it will
disappear. The system will be able to differentiate between free, lifetime and monthly users, no worries.

-----------

Quesiton on Groovesell offer

If I already have an affilaite account for GroovePages and the other product do I automatically get the
free lifetime access to GrooveSell, or do I need to create a separate GrooveSell account to get that?

Answer: You don't need to create a new account. You will automatically get the lifetime access to
GrooveSell.

-----------

Devices on GroovePages

Naka toggle off man so mao n indicator nga each device naa nay designs

-----------

You signed up to Groove Funnels that has (Free Groovepages and Groovesell)

-----------

Make sure you have more than 8 characters, upper and lower case, with at least one number and one
special character.
-----------

Hi there, thank you for reaching out to us.

Please enter your email address and after that please hit the 'Forgot Password', this will lead you to the
process of changing your own password.

Please make sure that you also check your Spam or Trash folders on your email.

And lastly, please use the Google Chrome browser to prevent website crash/errors.

If you still have a concern about this please contact us again.

Thank you!

------------

Actually we have 32 pre-made templates in GroovePages and we are still adding and updating the
system for you to have a better experience using the platform :)

------------

Hello <<change for customer name>>

We are sorry that you are experiencing some issues with the login for your account, yet please use the
instructions below to log in.
Access Here: https://app.groovefunnels.com/#/

Username: <<their email address>>

Password: TemP@ss#2020

Please do let us know if you have any other issues accessing.

All the best,

------------

Lifetime option sir? Until May? Kay June dli na Beta (Ang platinum lifetime offer na ha) May 31st

Last week sa June or first week sa July pa gyud ang final na launching sa Groovefunnels

------------

We will reply to that as soon as someone from the development team can provide an appropriate
answer.

------------

For now, it is not doable, but maybe in the future, as we all know we are still on a process, I will request
you to put these requests in our channel. That would be great to track the features for our customers
and us. https://feedback.groovefunnels.com/
For now, importing products in GrooveKart is not doable, but maybe in the future, as we all know we are
still in a process. I will request you to put these requests in our channel. That would be great to track the
features for our customers and us. https://www.loom.com/share/5ce1acf57b6f4211a7c172424ac00a5e

------------

GroovePages Full Demo Walkthrough - Beta — https://youtu.be/YOVtNgVM9sM

Groovesell — https://www.youtube.com/watch?v=TNCPdtwxID8&t=985s

GrooveKart — https://www.youtube.com/watch?v=4N8Xu_iFvaA&t=441s

GrooveFunnel — https://www.youtube.com/watch?v=iwPWNYY6Wqw

------------

Please follow these steps on how to check your referral links:

1. Please go to https://app.groovefunnels.com/

2. Click "GrooveAffiliate"

3. Click "Promos"

4. Click the "Affiliate links" icon and choose which link you want to promote

------------

and Reading your conversation with Phillip, I beleive he may have confused our Marketplace with the
functionality in Groovekart, Unfortunately we do not have a multi-vendor system available yet for the
Groovekart Platform ..

------------
Question: If I change something for the mobile view, it changes in every other device view. The design of
my site is not adapting to the different devices. Is this something I am doing wrong or is the adaptive
feature not completed yet?

Answer:

Hi Rick, thank you for reaching out to us.

Sorry to hear that.

The design will take the same base, however, if you change something for mobile, it will only change the
mobile experience.

Thank you!

------------

Adding custom domain

https://www.loom.com/share/ffbcf66214d54075aa71f346899b98ad

Publish site on a custom domain (Namecheap domain with Cloudlfare) -

https://www.loom.com/share/801b3cf9ddca4874846e35f1643a4ed4

------------

Our products, as we all know, are still on the development stage and our technical team is doing its best
to deliver a one of a kind innovation. That is why we are working very hard to give you the best tools and
features to help you succeed.
------------

Hi Trevor, thank you for reaching out to us.

I think there is a glitch on upgrading as of the moment. I think it's because of the updates that were
made for these past few days.

Is it okay if I will put you to the list of updates and will update you as soon as this issue is fixed?

Thank you!

------------

As of the moment, we don't have any information. Please send a ticket for us to address this concern to
our team.

------------

The reply should be:

You can get full suite under beta GrooveFunnels Lifetime Offer. You can also get it by subscribing to our
EZ payments. GroovePages is an old offer but still available. But to remind you, GroovePages ($497) is
only limited to GrooveFunnels which composed of GroovePages, GrooveSell and GrooveAffiliate.

------------

Hard reload for the customers that can't use the updated version.
https://www.loom.com/share/9ccdc764aed94edaabc551e70f1d58de

Hi @johnG, this customer wants to upgrade his account, he did the hard reload but it is still the same.
Thank you!

center any element or object

https://www.loom.com/share/166a20dcc90c4df1bd2647b173786539

------------

Hi John, some elements can be imported, but unfortunately, that feature is not ready yet. However, the
page can be replicated, not imported but replicated by you or your designer.

------------

If the customer is looking for his/her Affiliate link

1. First get his/her email address and full name

2. tell him/her that before he/she send the link to the others make sure his/her link is Approved

3. Tell him/her that once he/she is approved , he/she can send the Secret Back door
https://groovepages.groovesell.com/a/ezVzfVZxEFZ9 ... to get all the deals

4. Once he receives the Affiliate link it means that he/she is approved.

Tell the customer that someone will get back to you from the upper management with this matter.

-------------
How to promote affiliate link using google ads

https://youtu.be/BgsxYvIpFPk

-------------

Here is a link to all the instructions for customers:

https://drive.google.com/drive/folders/14EjfeaeggXx5hNCWZud-lCnR1SARL6mJ?usp=sharing

Here is the link to solve particular problem:

https://drive.google.com/file/d/1BnlyMqt_cQsJ4MqScCF9uzTnhTtF6J21/view?usp=sharing

Sorry for this inconvenience.

Soon we will update User Interface a bit one more time and then provide actual instructions for
GrooveKart in Academy. Meanwhile, you can use our draft instructions shared by me above.

Thank you!

------------

Mailchimp integration

https://www.loom.com/share/64e234154a024eaba9fca63434f7734c

------------

Hi Guys, when someone asks if they can have the information from the FORMS in GP without using 3rd
Party Integrations, they can use Google Forms.

I created a tutorial.

https://drive.google.com/file/d/1kdI4ssuGM9sQFjp_FoUCXj0-iIDF9hcn/view?usp=sharing

-----------

Hello there, thank you for reaching out to us.

We have double checked your account and you are all set up, please follow these steps to ensure that
you see the update to your lifetime account:

1 - Please use the Google Chrome browser.

2 - if you are logged in at app.groovefunnels.com/ please Log out of your account

3 - Follow the hard reload instructions: on this video

https://www.loom.com/share/9ccdc764aed94edaabc551e70f1d58de

4 - Log back into your account. Make sure that your account is logged out when doing the hard reload.

You should see everything working normally, the limitations of the free account removed and the
"upgrade button" should be gone.

Thank you!

------------

The upgrade happens immediately, he just gets charged on 14 days

------------

Memberships · Groovemember: https://www.loom.com/share/29fc309ac3a245d9971e1eb382fb0198

------------

Thank you for reaching out to Groove Digital support.

As of the moment, importing sites are not 100% functional as it needs more development to capture
dynamic elements from certain sites/pages as some of them have elements coming from databases and
plugins like on WordPress, Wix, and other sites.

You can also refer to this video on how to import/transfer your site to GroovePages:
https://www.youtube.com/watch?v=iK8Mctbg0k8.

Please also see this Facebook video. It will help you what are the things that can be done with the
current page importer.

https://www.facebook.com/dafidka/videos/2749263635293589

If you have further clarifications or concerns, please feel free to reach out.

Thank you so much for understanding.

------------

Hello Olusegun, thank you for reaching out to us.

First, you have to subscribe to us to become an affiliate of GrooveDigital. After that, get your unique
affiliate link and you can choose which offers to promote. Next is to share those links on your blog, social
media platforms, or website. Lastly, collect a commission anytime someone uses your links to make a
purchase.

I hope this helps.

Thank you!

------------

Hello Pol, thank you for reaching out to us.

Please follow these steps on how to check your affiliate links:

1. Please go to https://app.groovefunnels.com/

2. Click "GrooveAffiliate"

3. Click "Promos"

4. Click the "Affiliate links" icon and choose which link you want to promote

I have attached a video for your reference.

Also, if you have a product that you wanted to sell like Amazon products, you can make use of our
wonderful features to market it online.

Lastly, if you want to share an affiliate link, you can do it by sending it to your friends and relatives so
they can sign-up and upgrade later.

Thank you!

-----------

As far as data is concern, we are yet to be working with GDPR for compliance and that has something to
do with our platform being in a Beta Mode still.

Nevertheless, we make sure that our data is completely secured until then. If you happen to run on some
problems related to those, please feel free to reach us.

-----------

Our upper management decided to change the pricing in our lifetime package. These are the prices for
the upgrade that would make it easy for you to settle.

Groove Funnels Lifetime Upgrade GF1 (One payment of $1397)

Groove Funnels Lifetime Upgrade GF4 ($0 for 14 days, then three monthly payments of $497)

Groove Funnels Lifetime Upgrade GF6 (6 monthly payments of $288)

Groove Funnels Lifetime Upgrade GF12 (12 monthly payments of $188)

You can check the pricing in this link: https://groovefunnels.com/checkoutltoto

As you can see, this is the new pricing and the 1-time payment is still $1397. The upper management did
that as they were noticing some issues with the Affiliates and some customers so the only price that will
remain the same is the $1397, all other payment options were increased, as you can see on the page
that is for the payments.
Let me know if you need further assistance.

Thank you!

-----------

GrooveMember Free

Memberships - 1

Members - 100

GrooveMail Free

Contacts - 500

Email sends - 5000

Imports - none

-----------

Hello Jodie, thank you for reaching out to us.

We are happy to announce that GrooveKart has merged as one with GrooveFunnels, you can check and
create your store for your GrooveKart in the GrooveFunnels dashboard just click the GrooveKart and you
will be directed to the back office, (if you have the stores already), please see the image below:

-----------
Thank you for reaching out to Groove Digital Support, upon checking here into our system you only have
a free account. We can only make the creation of the store once the customer account is upgraded. But
if you are referring to other accounts that have the upgraded membership on it, can I have the email
registered on it for me to check further?.

-----------

Hello Andy, thank you for reaching out to us.

Please refer to this link to the FAQ where you can see where to go for other free bonuses in line with the
launch: https://support.groovedigital.com/article/422-what-are-the-free-bonuses-offered-with-the-
launch

Let me know if you need further assistance.

Thank you!

-----------

Hello there, thank you for reaching out to us.

We are sorry you are having that issue creating the account, yet if you can try this:
https://passwordsgenerator.net/ and please set it to 10 characters.

As a password, perhaps you can have the account created and then you can login to change your
password.

And please use Chrome to avoid errors/crashes.

Thank you!

-----------

Hello Jeff, thank you for reaching out to us

Good day to you.

There is an alternative way where you can get the video in GrooveVideo and put it to GrooveMember.

Please watch this video that I created for you:

https://www.loom.com/share/29fc309ac3a245d9971e1eb382fb0198

You need to add your video in GrooveVideo, after that, create a page in GroovePages, use an empty
container to drag the "Code embed" element. The next thing that you will do is getting the URL of the
published page that you created in GroovePages and paste it to the membership builder that you
created in GrooveMember.

Please check the video that I provided for your reference.

Thank you.

-----------

Hello Bryan, thank you for reaching out to us.

Yes, we allow for Dietary Supplements and CBD, however, the only situation that we are experiencing
with CBD stores is the way to process payments. As there are some merchants that will allow and will
not allow.

Also, we do not have an integration with Rocktomic. We do with Stripe, Authorize.net, Paypal,
Groovepay, and many others.

Let me know if you need further assistance.

Thank you!

------------

We have received your issue with the access, we apologize it has taken us this long to get back in contact
with you, yet we noticed on your account history that you were able to log in, therefore before sending
you a password reset, we would like to kindly ask you if you are still needing the access so we can do it
right away.

-------------

Hello Verdinde, thank you for reaching out to us.

I want to apologize for the delay. Are you referring to an email opt-in that sends customer details to a
list? If so, you can use GrooveMail. You have to create a form in GrooveMail and set everything. After
that, get the embed code and paste it to GroovePages using the "Code embed" element.

Please check these videos on how to use GrooveMail: https://www.youtube.com/watch?

v=QGYBHCWwqmY and https://www.youtube.com/watch?v=vRL90nhrFWY
Let me know if you need further assistance.

Thank you!

------------------

Part 1:

https://www.loom.com/share/a7b049db620443ad88e7f6c43762ce8d

Part 2:

https://www.loom.com/share/e5d668eada184f4e8afb573f765b8eb3

Part 3:

https://www.loom.com/share/d528827de28f4cb9afdd5846c8e72135

Part 4:

https://www.loom.com/share/a85ea456dd47431787083e6780fa02c3

How to set up Sender details:

https://www.loom.com/share/d3293cf3f8874e158bd7af73a8313346

----------------

Hello Mohammed, thank you for reaching out to us.

Please follow these steps on how to verify your sender email.

1. Click "Senders" on the left-hand menu: https://a.cl.ly/mXu6O7rQ

2. Now click "Senders" on the pop-out window: https://a.cl.ly/d5updbRr

3. Now click the "New Setting" button at the top right of your page: https://a.cl.ly/E0urQPjb

4. Fill in the complete form, including all business info on the second tab: https://a.cl.ly/E0urQPjZ

5. Check your email for the verification email and click the "Verify" button: https://a.cl.ly/p9uwmzNx

6. You will now see this page: https://a.cl.ly/RBuWp0Eq Once you see this page, you can close it, and
refresh your Senders page

7. Your sender email should now show verified: https://a.cl.ly/wbuPpe8Y

Also, watch this video for your additional reference: GrooveMail update deployment

https://www.loom.com/share/d3293cf3f8874e158bd7af73a8313346?
fbclid=IwAR3iqdpHgRjhvsvOnomL_217EJbdC6odZeWYm0Re_hIsUwlllOqwArqBrHA

If you are still having the same issue, please let me know.

Thank you!

-------------------------

Hello Freddy, thank you for reaching out to us.

I want to apologize for the delay. May I ask when your referral made the upgrade? Please note that your
commissions are released after 37 days. (30 days + a 7 day buffer period to handle refunds in support.)
You can expect your commissions to be paid, on average, between day 37 - day 42 from when the sale is
made.
Some of our sales start with a trial (e.g. $0 for 14 days). In that case, you will see a sale notification for a
commission. But that commission is $0. When the trial period ends and the referral makes their first
actual payment, you will then receive another commission notification. If that sale is not refunded, you
will get your commissions for that sale in 37-42 days.

Thank you!