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The document consists of a series of true or false statements regarding proper service practices in a restaurant setting, focusing on customer satisfaction, treatment of guests with special needs, and safety measures. Additionally, it includes essay questions that prompt reflection on the importance of guest satisfaction checks and special attention for children and guests with special needs. The statements emphasize the significance of attentive service and maintaining a safe environment for all customers.

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Regine Gomez
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15 views

Direction

The document consists of a series of true or false statements regarding proper service practices in a restaurant setting, focusing on customer satisfaction, treatment of guests with special needs, and safety measures. Additionally, it includes essay questions that prompt reflection on the importance of guest satisfaction checks and special attention for children and guests with special needs. The statements emphasize the significance of attentive service and maintaining a safe environment for all customers.

Uploaded by

Regine Gomez
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Direction: Write T if the sentence is correct and write F if it

is incorrect.
_________ 1. It is important for service staff to revisit the
table a few minutes later to check that the meals are to the
customer’s satisfaction.
_________ 2. If a guest is not feeling well, restaurant staffs
are not reliable and let the other guests tend to the ill one.
_________ 3. Servers should treat guests with special needs
as they would any other customer.
_________ 4. Take the reorder of the customer and pass it
on to the appropriate person.
_________ 5. Never overfill glasses, cups, or soup bowls.
_________ 6. Crutches or walking sticks should be placed
where they are easily accessible but do not present a risk
of injury to other customers.
_________ 7. Serve children as quickly as possible and serve
them first.
_________ 8. If the illness of a guest appears to be of a
serious nature, immediately call emergency services for an
ambulance.
_________ 9. Ensure that the seats are clean and that the
trays on highchairs are clean and sanitized.
_________ 10. Wait for the cigarette butts to accumulate
before changing an ashtray because changing it may cause
flying ashes to customer’s food.
II. ESSAY
1.Why is it important to conduct the 3-Minute Check to
check guest satisfaction?
2.Why is it important to treat for children and guests with
special needs with extra attention and care?
3.Why is it important to attend to the additional requests
or needs of the guests?

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