Scribd
Upload
14 views

TroubleshootThermalPrinter

This document provides troubleshooting steps for thermal label printers, including UPS and Zebra models, addressing common issues like printing stops and unusual prints. Key steps include checking label stock dimensions, ensuring proper loading, cleaning the print head, and entering Dump Mode for specific models. It also advises consulting the printer's documentation for additional guidance and support contact information if problems persist.

Uploaded by

ezulu1927
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
14 views

TroubleshootThermalPrinter

This document provides troubleshooting steps for thermal label printers, including UPS and Zebra models, addressing common issues like printing stops and unusual prints. Key steps include checking label stock dimensions, ensuring proper loading, cleaning the print head, and entering Dump Mode for specific models. It also advises consulting the printer's documentation for additional guidance and support contact information if problems persist.

Uploaded by

ezulu1927
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
You are on page 1/ 4

WorldShip®

Troubleshoot the Thermal Label Printer

Note: Use this document to troubleshoot a thermal label printer (such as UPS Thermal 2442, UPS Thermal
2543, UPS Thermal 2844, and Zebra ZP 450). For other thermal label printer models, use the instructions below
as a guide, and refer to the documentation that came with your printer for additional, specific information.

You may need to troubleshoot if one of the following problems occurs:


 Printing stops and the status indicator lights red.
 The status indicator remains red.
 Unexpected or unusual printing prints on the thermal labels.

To troubleshoot a problem with the thermal label printer:

Step Window (if available)


1. Make sure that you chose the correct label
stock dimension.

To review your choice of label stock


dimension:
 On the Tools tab, select System
Preferences and then Printing Setup.
The Printing Setup tab in the System
Preferences Editor window appears
and shows the current printers and
label stock configurations.
 If you need to change your setup for a
printer, select the printer in the Printer
grid and click the Printer Setup button.
The Label Printer Setup window
appears for you to make the necessary
updates.
 Set the appropriate stock size under
Label Stock Dimensions.

Note: If using a 4-inch thermal label


printer and only 8½ x 11 stock size
appears, ensure that the Generic
Thermal Printer check box is selected.
This option offers other stock sizes,
such as 4 x 6, 4 x 8, etc.

For more information, see Set the


Label Stock Configuration.

2. Make sure the printer case is closed and


None
latched.

© Copyright 2014, United Parcel Service of America, Inc. All rights reserved. 1
WorldShip®
Troubleshoot the Thermal Label Printer

3. Make sure that labels are loaded in the


None
printer properly and not damaged.

4. Make sure that labels are not jammed in the


label path.

Note: Refer to the documentation that None


came with the thermal label printer for
proper label loading and operation
instructions.

5. Make sure that the “gap” sensor is not dirty.

Note: Refer to the documentation that None


came with the thermal label printer for
location of this sensor.

6. Ensure the print head is clean.

Note: Refer to the documentation that came


with the thermal label printer for specific
cleaning instructions and additional
troubleshooting of printing issues.

To clean the print head:


 Open the printer case to locate the
print head.
 Rub the cleaning pen (supplied with
the printer) across the dark area of the
print head.
 Wait one minute, and then close the
printer case.

Tips:
 UPS recommends that you clean the
print head on your thermal label printer
each time you load a new roll of labels
in the printer.
 For further cleaning assistance, refer to
the documentation that came with the
thermal label printer.

© Copyright 2014, United Parcel Service of America, Inc. All rights reserved. 2
WorldShip®
Troubleshoot the Thermal Label Printer

Run the printer through Dump (Reset)


Mode, as follows:

For Eltron UPS 2442, 2543, and 2844


models only:
 Turn the printer off using the power
switch on the back of the printer.
 Press and hold the Feed button while
turning the printer back on. The light
around the Feed button flashes red,
and the printer prints “Now in Dump”
on the label as confirmation that it is in
dump mode.
 While the light flashes red, release the
Feed button. The light turns green,
three or four labels dispense
approximately three seconds later, and
then the Dump Mode printout starts
printing.

Tip: You must release the Feed button


while the light flashes red. If you hold None
the Feed button too long, the red light
stops flashing, and you will not get a
response from the printer. This is not
necessarily an indication that the
printer is malfunctioning (see Solid Red
Light Tip below).
 Press the Feed button once to exit
Dump Mode. The light turns green, and
the printer prints “Out of DUMP” on the
label as confirmation that it is out of
dump mode.

Solid Red Light Tip: If a solid red light


occurs, turn the printer off for 10 seconds
and then back on. The light should return to
green. If it does not return to green, repeat
this step. If the light still does not return to
green, call the UPS Technical Support. On
the Support tab, select Support Numbers
and UPS Technical Support Telephone
Numbers and then scroll to find your
number.

© Copyright 2014, United Parcel Service of America, Inc. All rights reserved. 3
WorldShip®
Troubleshoot the Thermal Label Printer

For Zebra ZP450 models only:


To enter/exit Dump Mode:
 Turn the printer off using the power
switch on the back of the printer.
 Press and hold the Feed button while
turning the printer back on. Release
the Feed button immediately after the
printer status light turns green (approx.
10 seconds).
 The printer prints “Now in Dump” at the
top of the label and then advances to
the next label.
 Press the Feed button once. The
printer prints “Out of Dump” at the top
of the label.
To reset printer to factory default settings:
 With the printer on and the top cover
None
closed, press and hold the Feed button
for several seconds. The green status
light flashes in sequence while holding
down the Feed button (for example, the
light blinks once, pauses, blinks twice,
pauses, etc.).
 After four blinks, release the Feed
button.
 The status light turns red, flashes
green/red, performs standard
calibration, and returns to a steady
green light.
 Press the Feed button to advance to
next label.
For all other thermal label printers:
Refer to the documentation that came with
the thermal label printer to perform a “reset”
of the printer.

© Copyright 2014, United Parcel Service of America, Inc. All rights reserved. 4

You might also like