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Consult Frameworks Metrics

The document outlines various consulting frameworks used for effective communication and problem-solving with clients, including MECE analysis, BCG Matrix, SWOT analysis, Porter's Five Forces, PESTEL analysis, and the 4Ps framework. It also discusses key performance indicators (KPIs) and customer metrics essential for evaluating business performance. Each framework serves to analyze different aspects of a business environment and inform strategic decision-making.

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gameplayergamer086
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17 views

Consult Frameworks Metrics

The document outlines various consulting frameworks used for effective communication and problem-solving with clients, including MECE analysis, BCG Matrix, SWOT analysis, Porter's Five Forces, PESTEL analysis, and the 4Ps framework. It also discusses key performance indicators (KPIs) and customer metrics essential for evaluating business performance. Each framework serves to analyze different aspects of a business environment and inform strategic decision-making.

Uploaded by

gameplayergamer086
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Consulting

Frameworks
Frameworks helps in communicating ideas with clients in a clear,
logical and structured manner.
“A consultant is someone who
takes your watch away to tell
you the time, and then keeps
your watch.”

—ROBERT TOWNSEND
01 MECE ANALYSIS

02 BCG MATRIX

TABLE OF
SWOT, PORTER’S FIVE
03 FORCES

CONTENTS 04 PESTEL ANALYSIS

05 4P FRAMEWORK

KPIs AND CUSTOMER


06 METRICS
MECE ANALYSIS
MECE: Mutually Exclusive Collectively Exhaustive
Sub Condition
MECE is a systematic problem-solving #1A
framework that helps to solve complex Condition #1

Hypothesis is TRUE If…


problems. It can help you eliminate Sub Condition
confusion and focus on key data that #1B
points the way toward success.
Sub Condition
#2A
Three Principles of MECE Condition #2
Sub Condition
1. The Small Elements of a Set #2B
Cannot Overlap
2. The Sum of Parts Must Equal
the Whole Group
3. Small Elements Must Parallel
One Another
Example-1: Profitability Analysis
Example-2: M&A Framework
BCG MATRIX
BCG MATRIX

By combining Relative Market


Share and Market Growth
Rate, we plot the business unit
(product/service) accordingly
and determine where to
allocate extra (financial)
resources, where to cash out
and where to divest..

The main purpose of the BCG


Matrix is therefore to make
investment decisions on a
corporate level.
BCG MATRIX

Stars Question Mark


● Includes business units with a ● Includes start-ups
high market share in a fast- ● Have high potential to
growing industry gain market share
● Generate large revenue but also ● Consume a large amount
require large investments of investments

Cash Cows Dog


● Stars transform to Cash Cows if ● Includes business units in
market growth decline and slow-growth/declining
revenues stagnate market with little market
● Generate large revenue but less share
investment is required ● Likely to be divested or
liquidated
BCG MATRIX

Relative Market Share is the


target company’s share relative
to its largest competitor in the
market.

High Market Growth Rate can


vary from industry to industry,
but the cut-off point in general
is usually chosen around 10
percent pa.
SWOT ANALYSIS
SWOT ANALYSIS

Strengths Weaknesses
Internal Includes USPs, innovative Includes inefficient working,
product, great Workforce, and poor customer retention, less
large financial reserves. They are capital. They are discovered by
valuable, rare, hard-to-imitate. the Feedback process

Opportunities Threats
Insights of PESTEL and Porter Insights of PESTEL and Porter
External analysis is used to leverage the analysis is used to assess the
available factors. market.

Helpful Harmful

Already Discussed 🥳🥳
PORTER’S FIVE FORCES
PORTER’S FIVE FORCES

Porter's Five Forces is a model that identifies and analyzes five competitive forces
that shape every industry and helps determine an industry's weaknesses and
strengths. Five Forces analysis is frequently used to identify an industry's structure
to determine corporate strategy. Porter's model can be applied to any segment of
the economy to understand the level of competition within the industry and enhance
a company's long-term profitability.

● Threat of new entrants


● Bargaining power of suppliers
● Bargaining power of buyers
● Threat of substitute product or services
● Rivalry among existing competitors

Already Discussed 🥳🥳
PORTER’S FIVE FORCES
PESTEL ANALYSIS
“A strategic framework to
evaluate external environment of
a business by breaking down
opportunities and risk”

PESTEL ANALYSIS
POLITICAL
ECONOMICS

LEGAL
SOCIAL
PESTEL
Analysis

ENVIRONMENTAL TECHNOLOGY
PARTS OF PESTEL ANALYSIS

POLITICAL ECONOMICAL SOCIAL


How the government’s policies How current and expected Cultural and societal
could impact the company both economic trends could attitudes as well as
now and in the foreseeable future impact operations. demographic trends

TECHNOLOGY ENVIRONMENTAL LEGAL


Technological trends, Trends in Corporate Social How legislation could
recent innovation and the Responsibility and other affect the organisation’s
potential impacts on the Ecological Factors operations and financials
company and industry
THE 4Ps FRAMEWORK
4Ps FRAMEWORK
The 4 Ps are used by companies to identify some key factors for their
business, including what consumers want from them, how their
product or service meets or fails to meet those needs, how their
product or service is perceived in the world, how they stand out from
their competitors, and how they interact with their customers.

Product Price Promotion Place


Product

Product refers to a good or service that a company offers to


customers. Ideally, a product should fulfill an existing
consumer demand.To be successful, one needs to understand
the life cycle of a product, and have a plan for dealing with
products at every stage of their life cycle.

Price
Price is the cost consumers pay for a product. Marketers must
link the price to the product's real and perceived value, but
they also must consider supply costs, seasonal discounts, and
competitors' prices.
Promotion

The goal of promoting a product is to reveal to consumers why


they need it and why they should pay a certain price for it.
Marketers tend to tie promotion and placement elements
together so they can reach their core audiences.

Place
When a company makes decisions regarding place, they are trying
to determine where they should sell a product and how to deliver
the product to the market. The goal of business executives is
always to get their products in front of the consumers that are
the most likely to buy them.
KEY PERFORMANCE INDICATORS
& CUSTOMER METRICS
“A set of quantifiable
measurements used to gauge a
company’s overall long-term
performance.”

—Investopedia
SMART FRAMEWORK
Customer Lifetime Value
Margin * Retention CLV helps you look at the value your organization is getting
Rate from a long-term customer relationship.
_____________________
1 + Discount Rate -
Retention Rate

Customer Acquisition Cost


Total Cost on
This is considered one of the most important metrics in e-
Acquisition
commerce because it can help you evaluate the cost
_____________________
effectiveness of your marketing campaigns.
Total Customers
Acquired
Customer Churn Rate
Number of Customers
Lost * 100
_____________________ This metric indicates the percentage of customers that either
Total Customers fail to make a repeat purchase or discontinue their service
during a given period.

% of Customer who Net Promoter Score


score 9 or 10 on scale
of 1 to 10
- Finding out your NPS is one of the best ways to indicate long-
% of Customer who term company growth.
score 1 to 6 on scale
of 1 to 10
TASKS Task-1: BCG Matrix
Do a BCG Analysis on a different Products of a Company.

Taks-2: KPI & Metrics


Find a new metric other than what has been discussed
and is already in Whatsapp Group. Briefly explain where it
is used and what is its quantitative formula.
THANK YOU

Any final questions?


Now is the time to discuss.

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