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Effective communication is defined by shared meaning and mutual understanding between sender and receiver. It involves appropriate language use, relationship development, and feedback, and can be oral or written. Essential skills for effective communication include composing and sending messages, as well as actively listening and receiving messages without biases.

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2 views

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Effective communication is defined by shared meaning and mutual understanding between sender and receiver. It involves appropriate language use, relationship development, and feedback, and can be oral or written. Essential skills for effective communication include composing and sending messages, as well as actively listening and receiving messages without biases.

Uploaded by

bhupeshmakhija2
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Effective communication

Effective communication occurs when there is shared meaning. The message


that is sent is the same message that is received. There must be a mutual
understanding between the sender and the receiver for the transmission of ideas or
information to be successful.

Effective communication may be defined as:

• Using language that is appropriate to others' levels of understanding.


• Making sure others receive the information or knowledge intended.
• Developing relationships with others.
• Talking with others in a way that facilitates openness, honesty and
cooperation.
• Providing feedback.

Communication can be either Oral or Written. Oral communication can be


formal or informal. Generally business communication is a formal means of
communication, like: meetings, interviews, group discussion, speeches etc. An
example of Informal business communication would be the Grapevine. Written
Communication would include - agenda, reports, manuals etc.

Basic Communication Skills

From the sender's perspective, one needs to have the following essential skills:
• Skills to compose the message
• Skills to send the message

From the receiver's perspective one needs to have the following essential skills:
• The skill of receiving a message
 Without assumptions
 Placing biases aside
 Actively listening

Thus, the elements of effective communication are: Listening; Verbal skills; Non-
verbal skills.

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