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Asset management

The document outlines the use of the Freshservice mobile app for asset management, specifically how to scan barcodes and QR codes to track devices. It provides step-by-step instructions for adding new assets and updating existing ones in the CMDB/Asset Management module. Additionally, it mentions the interest in an app that can automatically scan device configurations for improved support.

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alinooka
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4 views4 pages

Asset management

The document outlines the use of the Freshservice mobile app for asset management, specifically how to scan barcodes and QR codes to track devices. It provides step-by-step instructions for adding new assets and updating existing ones in the CMDB/Asset Management module. Additionally, it mentions the interest in an app that can automatically scan device configurations for improved support.

Uploaded by

alinooka
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as RTF, PDF, TXT or read online on Scribd
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Tickets

Difference between incidents (INC) and service requests (SR).

ASSET MANAGEMENT

Using the Freshservice mobile app to scan Barcodes and QR codes

The Freshservice mobile app for Android and iOS includes a barcode/QR code scanner to let you track
assets on the go. And it’s really simple to use.

When you scan a new device using your iPhone or iPad, it picks up the Asset Tag and lets you add it to
the CMDB/Asset Management module. If the device already exists, it pulls up the asset details and
updates the Last Audit Date.

As a prerequisite, make sure you’ve upgraded to the latest version of the app and you’re logged in as an
agent with access to the CMDB/Asset Management module.

How to scan and add a new device?

1. In the Freshservice app, tap the Menu icon and tap Assets.
2. Under Assets, tap Scan Assets to open the barcode scanner and point it to the device's barcode or QR
code.

3. Once the app scans the code, it pulls up the Add New Asset form. The Asset Tag gets pulled from the
code.

4. Enter the rest of the details and tap the checkbox to save the asset.

How to track devices already added in the CMDB/Asset Management module?


1. Open the barcode scanner in the app by going to the Menu and selecting Assets> Scan Assets.

2. Scan the device’s barcode/QR code. This will put up its details (based on the Asset Tag) and update the
Last Audit Date to the current date.

In addition to keeping a track of assets through the barcode scanner, the Assets tab also lets you search
for existing assets and manually add new ones, where barcode scanning may not be an option

we offer hardware support and we are interested if you have an app that can scan automatically the
configuration and transmit the technical data of the device so that we can offer a better support

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