Topic 3 RTIO1 R3

IBM PC Institute
ibm.com/pc/training

Topic 3: Hardware Maintenance

Hardware Maintenance Manual

• Available on World Wide Web
• Manual mailed to authorized dealers
• Manual for trained servicers for warranty and repair service
• HMM sections
- Introduction
- Product specific (error messages)
- Common devices checkout (tests
for external devices)
- Miscellaneous
• Useful for technical support people
- Error messages

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Hardware Maintenance Manual

Manual title Models covered
TP T2x—Hardware Maintenance Manual ThinkPad T2x 24p2913.pdf
ThinkPad A2*m, A2*p ThinkPad A2*m, A2*p 23p0896.pdf
ThinkPad A2*e (2655) ThinkPad A2*e (2655) 24p2910a
ThinkPad A21e—Hardware Maintenance Manual ThinkPad A21e (2628) 06p8883.pdf
ThinkPad A22* (Wireless models) ThinkPad A22* (wireless models) 24p2911.pdf
ThinkPad A30 ThinkPad A30 24p2616.pdf
ThinkPad R30 ThinkPad R30 24p2917.pdf
ThinkPad X2x—Hardware Maintenance Manual ThinkPad X20, X21, X22 24p2915.pdf
ThinkPad TransNote—Hardware Maintenance
ThinkPad TransNote 22p2932
Manual
ThinkPad 1200,1300—Hardware Maintenance
ThinkPad 1200 and 1300 23p0894.pdf
Manual

TP A20—Hardware Maintenance Manual

• Divided into sections:
- Introduction
§ General information, guidelines, and safety information required to service
computers
- Product-specific sections
§ Service, reference, and parts information
- Common device checkout section
§ Procedures for testing devices that are commonly attached to ThinkPad
computers
• Manual overview:
- Table of contents
- Introduction
- Important service information
- Drive and diskette compatibility matrix
- Safety notices: multilingual translations
- Safety information
- Laser compliance statement

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ThinkPad A20p Battery Pack Removal

1. Push the tab with

right thumb.

2. Rotate the
battery up
with your left
hand.

An example of removing the A20p battery pack

Tools and Test Equipment

• Hardware Maintenance Manual
- Contains service and reference information for all IBM ThinkPad
models and IBM Dock products
- List of the proper tools to use when servicing IBM ThinkPad
systems

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Tools and Test Equipment Summary

• Many specialized tools are required to service IBM ThinkPad
systems.
• The Hardware Maintenance Manual lists the special tools
required to remove and replace a failing FRU.
• These tools are designed to complement the normal tools all
technicians use on a daily basis.
• Be sure to use the tools properly, including proper screw
management to place the proper screw in the first time.

System Programs and Flash Memory

• System programs and diagnostic tests are stored in Flash
memory.
• Flash memory updates are required for several reasons:
- New version of system programs
- New features or options are added
- Correct various problems that can look like hardware problems
• Always refer to the readme file that describes what fixes are
included with the update.
• Refer to the HMM for instructions on how to update the
system programs.

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BIOS
• Problems with a ThinkPad system may be resolved by a
more recent BIOS:
- Read list of fixes in text file
- Generally should not install unless text file states it will fix your
problem
• Obtain the latest BIOS from IBM Web site.
• How to verify the latest BIOS:
- With Win 98, 3 methods
§ Launch the ThinkPad Configuration Program, then System Information
§ Launch MSInfo, Components, System
§ Use IBM BIOS Setup Utility
- NT: Programs/Administrative Tools/Windows NT Diagnostics,
System tab

IBM BIOS Setup Utility

• Enables selection of various setup
parameters IBM BIOS Setup Utility
• Panels in this utility are as follows:
>Config
- Config: Set the configuration of >Date/Time
>Password

your computer >Startup

>Restart

- Date/Time: Set the date and

time BIOS Version 1.00f (IVET54WW)
BIOS Date (Year-Month-Day) 1999-12-21
- Password: Set a password Embedded Controller Version 1.00
System-unit serial number 262961U78G5145
- Startup: Set the startup device System board serial number
CPU Type
J1CG295501A
Pentium(R) III - Intel(R) SpeedStep technology
CPU Speed 700 MHz
- Restart: Restart the system Installed memory
UUID
128MB
7aOa2401-43ce-11cb-8195-af200a74f1b0

• To start IBM BIOS Setup Utility MAC Address (Internal LAN) Not Applicable

- Turn on the computer

- While the F1 Help Select Item F5/F6 Change Values F9 Setup Defaults
F3/ESC Exit Enter Select > Sub-Menu F10 Save and Exit

message is displayed at the

lower-left area of the screen,
press <F1>.

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IBM PC Institute

A21e BIOS Updates Overview

Changed Features
• Memory support • Ultrabay support
- 256 MB maximum supported - Assigned as primary slave
- POST error message for more device
than 256 MB - Hot/warm swap NOT supported
- Warning beep for hot/warm
• Video support swap
- ATI Mobility-M on PCI - 2nd battery NOT supported
- XGA/SVGA TFT LCD support
• Port replicator support
- Port replicator: 02K-8667
supported
- Docking station: 263110U
- NOT supported
- POST error message for
263110U

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Changed Features (continued)

• USB FDD BIOS support • Power management support
- Bootable from diskette in USB - S1 standby support only
FDD - RadiSafe NOT supported
- Enable/disable USB support - Critical low battery action is
hibernation only
• Legacy FDD support
- Ultrabay FDD and parallel FDD • TCO support
- Enable/disable legacy FDD - AOL2 NOT supported
- RFID antenna NOT supported

Changed Features (continued)

New BIOS Setup items
• Config
- USB
§ USB BIOS support [Enable / Disable]
- Diskette drives
§ Legacy diskette drives [Enable / Disable]

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Changed Features (continued)

• Removed BIOS setup items • Power
- Network - Low battery action
§ Alert on LAN 2 - Suspend/hibernate while docked
§ NIC for Alert on LAN 2 - RadiSafe
§ Watchdog timer at ROM scan - Intel SpeedStep technology
- RFID security - PCI bus power management
- Processor serial number
- Infrared
- Display
§ Default primary video device

IBM PC Institute
ibm.com/pc/training

PC-Doctor DOS

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PC-Doctor Diagnostic
• Progress indicators
• Tech support form (Logs system configuration information)
• Full test = 38 minutes; Quick test = 1 minute, 40 seconds
• Fixed disk and surface scan read test = 20 minutes (4.5 GB)
• Surface scan write/verify test = > 1 hour, 20 minutes (4.5 GB)
• Full memory test = 12 minutes (64 MB); Quick test = 2 min, 15
sec
• System load test (interactive tests) tests components
simultaneously
• Hardware info
• Utilities (surface scan, view/save test log)
• On board ethernet support and ECC memory detect

PC-Doctor Diagnostic Boot Disk

Note:
1. You must run full test before replacing any part.
2. After replacing an item, run test on the item.
3. Run the quick test to determine if you are creating another problem.

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PC-Doctor DOS
• Major updated test items from ThinkPad A20/21/22
are the following:
• Wireless LAN test for 802.11b wireless LAN mini-PCI
combo card
• Digital Signature Chip Test for the Crypto chip

• These items were explained in the training document

for the T23. Please refer to that document for more
information.

How to Use PC-Doctor DOS

1. Insert the PC-Doctor DOS #2-1 diskette into the FDD
and start the system.
2. Select ThinkPad A30p or ThinkPad A30 from the
menu. The difference between A30p and A30 is only
the number of USB ports. All other test items are
common for both systems.
PC DOS 7.0 Startup Menu
1. ThinkPad A30p/T23
2. ThinkPad A30
Enter a choice: 1

3. Follow the instructions on the screen.

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IBM PC Institute

PC-Doctor Updates Overview

for A21e

PC Doctor Summary
• The following package is provided as a diagnostic tool for
A21e:
- Package Title: PC-Doctor DOS #1
- Package Build ID: 16T1xxWW/16T2xxWW/16T3xxWW

• Major updated test items from ThinkPad A21x /ThinkPad T21

series:
- ZIP drive test is added.
- New category, Communication, is added for the modem/ethernet
test.

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ZIP Drive Test

• Install the ZIP drive in the Ultrabay 2000 and prepare the media for
ZIP Drive.
• Start PC-Doctor DOS.
• Locate the ZIP drive test in the Diagnostics menu.
+--------------------------------------------------------------------------------+
| Diagnostics Interactive Tests Hardware Info Utility Quit F1=Help |
| +---------------------+ |
| | Run Normal Test | |
| | Run Quick Test | |
| | CPU/Coprocessor | |
| | Systemboard | |
| | Video Adapter | |
| | Serial Ports | |
| | Parallel Ports | |
| | Fixed Disks | |
| | Diskette Drives | |
| | Other Devices | |
| | ZIP Drive | |
| | Communication | |
| | Memory Test - Full | |
| | Memory Test - Quick | |
| +---------------------+ |
| |
| |
| |
| PC-DOCTOR 2.0 Copyright 2000 PC-Doctor, Inc. All Rights Reserved. |
| |
| |
| Use the cursor keys and ESC to move in menus. Press ENTER to select. |
+--------------------------------------------------------------------------------+

Zip Drive Test

+--------------------------------------------------------------------------------+
• Insert the media | Diagnostics Interactive Tests Hardware Info Utility Quit F1=Help |
| |
into the ZIP drive | +----------------------|ZIP DRIVE TEST CATEGORY (9/12)|---------------------+ |
| | | |
and start testing. | |
| | ZIP Drive Controller >________
| |
| |
| | ZIP Drive Hi-Low Seek >________ | |
• PC-Doctor | | ZIP Drive Funnel Seek
| | ZIP Drive Track To Track Seek
>________
>________
| |
| |

performs 8 tests in | | ZIP Drive Random Seek

| | ZIP Drive Linear Verify
>________
>________
| |
| |
| | ZIP Drive Random Verify >________ | |
the ZIP drive test. | | ZIP Drive Eject Disk
| |
>________ | |
| |
| | | |
| | | |
| | | |
| | | |
| | | |
| | PrOff LogAll PC: 1 LogLeft:31936 | |
| +-[Clear All]-[Run Screen]-[Run All]-[Options]-[Next Cat]-[Prev Cat]--------+ |
| |
| |
| SPACE=select F1=help F2=options F3=test log F10=unselect all ESC=exit |
| ENTER=run highlighted test CTRL-ENTER=run tests in view F5=run all tests |
+--------------------------------------------------------------------------------+

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Communication Test
+--------------------------------------------------------------------------------+

• Start PC-Doctor | Diagnostics Interactive Tests

| +---------------------+
Hardware Info Utility Quit F1=Help |
|
| | Run Normal Test | |
DOS. | | Run Quick Test
| | CPU/Coprocessor
|
|
|
|

• Communication | | Systemboard
| | Video Adapter
|
|
|
|
| | Serial Ports | |
test is in the | | Parallel Ports
| | Fixed Disks
|
|
|
|
Diagnostics menu. | | Diskette Drives
| | Other Devices
|
|
|
|
| | ZIP Drive | |
| | Communication | |
| | Memory Test - Full | |
| | Memory Test - Quick | |
| +---------------------+ |
| |
| |
| |
| PC-DOCTOR 2.0 Copyright 2000 PC-Doctor, Inc. All Rights Reserved. |
| |
| |
| Use the cursor keys and ESC to move in menus. Press ENTER to select. |
+--------------------------------------------------------------------------------+

Communication Test
• There are 10 test |+--------------------------------------------------------------------------------+
Diagnostics Interactive Tests Hardware Info Utility Quit F1=Help |

items in the |
| +--------------------|Communication TEST CATEGORY (10/12)|------------------+ |
|

| | | |
Communication || || Lucent Modem (M2) Loopback >________
| |
| |
test. | | Lucent Modem (M2) Dialtone/DTM
| | Intel Modem Register
________
>________
| |
| |
| | Intel Modem Loopback/DTMF ________ | |
• In the previous || || Intel SP Modem Register
Intel SP Modem Loopback/DTMF
>________
________
| |
| |
version of PC- || || Intel Ethernet
3Com MiniPCI Modem Test
>________
>________
| |
| |

Doctor, they are || || 3Com MiniPCI Dialtone Test

3Com MiniPCI LAN basic Test
________
>________
| |
| |
| | | |
located in the | |
| |
| |
| |
Other Devices || || PrOff LogAll PC:
| |
1 LogLeft:31936 | |
| +-[Clear All]-[Run Screen]-[Run All]-[Options]-[Next Cat]-[Prev Cat]--------+ |
category. | |
| |
| SPACE=select F1=help F2=options F3=test log F10=unselect all ESC=exit |
| ENTER=run highlighted test CTRL-ENTER=run tests in view F5=run all tests |
+--------------------------------------------------------------------------------+

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Communication Test
+--------------------------------------------------------------------------------+
| Diagnostics Interactive Tests Hardware Info Utility Quit F1=Help |
• Because modem/ |
| +--------------------|MISCELLANEOUS TEST CATEGORY (8/12)|-------------------+ |
|

ethernet tests are | |

| |
| |
| |
| | CD-ROM/DVD >________ | |
moved to the | | IBM AC Adapter
| | IBM Battery 1
________
>________
| |
| |
Communications | | IBM Thermal Sensors
| | IBM Fan
>________
>________
| |
| |

category, number | | IBM FRU Information

| | Crystal SoundFusion(tm) Test
........
>________
| |
| |
| | | |
of test items in | |
| |
| |
| |
Other Devices is | |
| |
| |
| |
| | | |
reduced. | |
| | PrOff LogAll PC:
| |
1 LogLeft:31936 | |
| +-[Clear All]-[Run Screen]-[Run All]-[Options]-[Next Cat]-[Prev Cat]--------+ |
| |
| |
| SPACE=select F1=help F2=options F3=test log F10=unselect all ESC=exit |
| ENTER=run highlighted test CTRL-ENTER=run tests in view F5=run all tests |
+--------------------------------------------------------------------------------+

IBM PC Institute

Drive Fitness Test

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Overview
• The Drive Fitness Test (DFT)
- Provides a quick and reliable method to test IBM SCSI and IDE
hard disk drives
- Performs only read tests and does not overwrite user data
- Reads the S.M.A.R.T. data and displays the data if errors are
detected
• If test runs successfully, then the hard drive should not be
replaced.
• Optional utilities can erase the hard disk data.

Features
• Supports SCSI and IDE drives
• Analyzes drive fitness
- 3 modes of operation:
§ High confidence level quick test unmatched in the drive industry
§ Full media scan
§ Exerciser
- Performs real-time analysis of IBM drives to quickly determine if
the drive has a problem
- Identifies system problems such as cables, temperature, etc.
- Automatically logs significant drive parameters to track potential
impacts to the operation of the drive
• Restores drive fitness (overwrites user data)
- Option to low-level format SCSI drives
- Option to write zeros to all blocks for most IDE drives

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IBM PC Institute

Disk-to-Disk Recovery

Overview
Version 5.0 Version 5.3
• Recovering from hard disk (disk- • Recovering from hard disk (disk-
to-disk recovery). to-disk recovery).
• Press a key at boot time to access • Press a key at boot time to access
IBM Product Recovery. IBM Product Recovery.
• Rebuilding the disk-to-disk
recovery partition from the CD.

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Disk-to-Disk Recovery
Main Menu
• Full Recovery
- Reformat your hard disk and restore all files.
• System Utilities
- View the system utilities menu.

Note: You can choose between Windows 2000 or

Windows NT 4.0 the first time you use disk-to-disk
recovery. Because of licensing problems, you cannot go
back to the other operating system.

The Boot Manager

• If press F11 is displayed:
- If F11 is not pressed, the system boots to the customer's partition.
- If the user presses the specified key while the message is
displayed, the system will boot to the service partition.

• If press F11 is not displayed:

- The user has wiped out the Master Boot Record or
- The user has accidentally or intentionally deleted the Recovery
Partition.

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Recovery Repair Diskette/CD

• Create a Recovery Repair diskette
• Run the Recovery Repair diskette
- Program runs successfully
- Program did not run successfully
• IBM Product Recovery CD
- Disk-to-Disk Recovery Partition Installation

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