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Human Resource Management: Gaining a Competitive Advantage, 11e Instructor’s Manual
This chapter provides an introduction of the strategic human resource management, its role within
a company’s competiveness. It is important to ensure students are aware of strategic management
(LO 2-1) and the general approaches to strategic management (LO 2-2). Here, instructors may be
able to have students review previous material covered in a Principles of Management or an
Introduction to Business course and review different generic strategies. It may be helpful for
instructors to emphasize internal and external analysis as important steps to strategy formulation.
As within Chapter 1, this can be integrated into a discussion of general business acumen for any
manager or leader, not just those concerned with HRM.
Instructors may emphasize that strategic decisions and components of the process are all people-
related (LO 2-3) and thus may require further integration of HRM and strategy formulation (LO 2-
4). It is important here to not just simply state employees are important to consider, but to
illustrate how these decisions may be informed through HRM as well as improved and enhanced for
better strategy. LO 2-5 and LO 2-6 provides examples of how HRM practices would be chosen to
align behind different organizational strategies. Throughout the discussion, different HRM practices
and processes and how they may contribute is defined.
Learning Objectives
LO 2-1: Describe the differences between strategy formulation and strategy implementation.
LO 2-5: Discuss the more popular typologies of generic strategies and the various HRM practices
associated with each.
LO 2-6: Describe the different HRM issues and practices associated with various directional
strategies.
This chapter contains content which may be identified within the following content areas identified
in HR Expertise:
Copyright © 2019 McGraw-Hill Education. All rights reserved. No reproduction or distribution
without the prior written consent of McGraw-Hill Education.
Human Resource Management: Gaining a Competitive Advantage, 11e Instructor’s Manual
HR Strategic Planning
Talent Acquisition
Employee Engagement & Retention
Learning & Development
Total Rewards
Structure of the HR Function
Organizational Effectiveness & Design
Workforce Management
Employee & Labor Relations
This chapter contains content which may be identified within the following content areas:
Business Management & Strategy
Workforce Planning and Employment
Human Resource Development
Compensation and Benefits
Employee and Labor Relations
Discussion Question 1: Answers may vary widely, and so the instructor may wish to ensure
rationale follows from strategy to human capital. For example, if a defensive strategy is identified,
then human capital should be positioned to focus on defense. Instructors should also look to seek
rationale behind strengths and weaknesses, and note the correct or incorrect identification.
Discussion Question 2: Instructors may look to play devil’s advocate depending on the student’s
response. Larger organizations may have issues with bureaucracy, but have the resources to
support large HR initiatives. Smaller organizations, on the other hand, may be flexible and more
open to change, but not necessarily have the resources.
Discussion Question 3: Students should be able to present rationale that aligns the consistent HR
practices with the strategy, while identifying how the inconsistent practices didn’t align and may
have hurt the organization. An example might be policy on the importance of employees, but poor
(or lack of) training and low wages. This question may be integrated with the Self-Assessment
Exercise for more robust classroom discussion.
Discussion Question 4: Students may identify that a) strategic management within the HRM
department leads to leadership recognition of such decisions and thus a role in company strategic
management process, and b) strategic management within HRM department provides the
foundation for the department to contribute.
Discussion Question 6: Any number of variables may be identified, some previously discussed in
Chapter 1. Students should be able to rationalize those changes and their impact on HRM functions.
For example, the aging workforce, changes healthcare and minimum wage laws may impact
compensation and benefits practices. Focus should be on their ability to identify trends in the
external environment and apply them to HRM practices.
Exercising Strategy:
Southwest Airlines Comes of Age
1) Responses may vary, but students may identify the pricing strategy, the position (if they
have flown or are familiar with Southwest) or the employee relations. All or some of these
may be acceptable, given question number 2.
2) Students should be able to identify increasing competition and continued labor/employee
relations as issues. Responses to both #1 and #2 will probably be interrelated.
3) Student responses will vary dramatically, however should discuss the different HR practices
discussed within the chapter, with illustrations as to how it would correct the problems.
Students may employ table 2.3 in their responses. Further, they may identify how current
employees may be utilized to solve problems, while developing new approaches to services.
Managing People:
How Should Dell Respond to the HP Challenge
1) The instructor may wish to draw attention to Dell’s strategy of a direct-sales model, which
needed to emphasize both customer service and quality in both consumer and business
sales. It would seem that Dell’s position has been eroded due to competitive pressure and
weakness of customer service and computer quality. Further, leadership has been
stumbling with no apparent leadership bench other than Dell now. Thus, lower price
competition drove prices lower, causing issues with computer quality and customer service.
Further as an example of “with what to compete,” Dell does not seem to have much, as even
with investments in R & D the margins would be hurt.
2) HR could help by initially assessing where internal workforce capabilities reside in the
identified areas of leadership, customer service, R & D and manufacturing. HR could then
provide an employer of choice branding strategy to help attract and retain talent who may
be more interested in working for competitors.
HR in Small Business:
Radio Flyer Rolls Forward
1) Instructors may ask students to explore motivation and engagement issues within the
company, and whether an HR manager would be able to further identify areas to engage
and motivate the workforce in the U.S. Instructors may also ask students how the
motivation and engagement activities could then be used to brand the employer as a good
place to work. Responses should focus on those areas.
2) Instructors may wish to point out that large or small, people have relationships within
companies and outsourcing and the subsequent lay-offs are difficult because they a) sever
relationships, and b) cause employees to wonder if they are next. Outsourcing may further
hurt the employer’s brand if manufacturing is tied to the location. HRM could help smooth
the transition by preparing employees for the changes, identifying the appropriate
employees/capabilities, and advising on the process. Student responses should reflect the
above.
3) Students may emphasize the other engagement activities (reduction of carbon footprint) as
another example of how Radio Flyer can leverage its learning and innovation value without
it being directly tied to the outsourced manufacturing capability. Students should then
discuss how HR can help put those out for employees to see and celebrate to increase the
employer of choice brand and morale.
Instructors should note that at the end of Chapter 2 is a “Look Back” section, which revisits the
Amazon case and asks 3 questions. Suggested guidance for each is as follows:
1) Student responses should reflect the ability to identify how Amazon’s original strategy of
cheap and sales volume aided by the internet seems to be in direct contradiction with brick-
and-mortar. Then, their responses should either note it is not, because that is not how they
have become successful, or, it is, and the response demonstrates the combination of online
and brick-and-mortar. For example, the ability to pick-up food after ordering it online, or
how brick-and-mortar may provide the ability to deliver food faster.
2) Students may identify how Amazon may not have experience within brick-and-mortar, and
thus identify how some of the HR practices specific to the brick-and-mortar management
may not be possessed.
3) Answers may vary greatly, but students should be able to identify either a cost-based or a
differentiation-based strategy.
Integrity in Action:
From Hidden Emissions to Zero Emissions: Volkswagen’s Correction
Student responses will vary based on their opinion. Different discussion points may a) identify how
over time the reputation may build as people forget, b) some consumers may not care, c) the move
helps to change some consumers’ minds.
©McGraw-Hill Education. All rights reserved. Authorized only for instructor use in the classroom. No reproduction or further distribution permitted without the prior written consent of McGraw-Hill Education.
Learning Objectives
LO 2-1 Describe the differences between strategy formulation
and strategy implementation.
LO 2-2 List the components of the strategic management
process.
LO 2-3 Discuss the role of the HRM function in strategy
formulation.
LO 2-4 Describe the linkages between HRM and strategy
formulation.
LO 2-5 Discuss the more popular typologies of generic
strategies and the various HRM practices associated with
each.
LO 2-6 Describe the different HRM issues and practices
associated with various directional strategies.
©McGraw-Hill Education.
Introduction
Strategic management includes
• Having the goal to deploy and allocate resources for a
competitive advantage
• Integrally involving the HRM function
• Using a business model to create value for customers
©McGraw-Hill Education.
What Is a Business Model?
Accounting Concepts
Fixed Costs
Variable Costs
Margins
Gross Margin
©McGraw-Hill Education.
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What Is Strategic Management? 1 of 5
Strategic Management
• A process
• An approach to addressing the competitive
challenges an organization faces
• Managing the “pattern or plan that integrates an
organization’s major goals, policies, and action
sequences into a cohesive whole.”
• Developing strategies for achieving the company’s
goals in light of its current environment
LO 2-1
©McGraw-Hill Education.
What Is Strategic Management? 2 of 5
Strategic HRM
• “The pattern of planned human resource deployments
and activities intended to enable an organization to
achieve its goals.”
• Strategic management is a process to address the
organization’s competitive challenges by integrating
goals, policies and action sequences into a cohesive
whole.
©McGraw-Hill Education.
What Is Strategic Management? 3 of 5
Components of the Strategic Management
Process
• Strategy Formulation
Strategic planning groups decide on strategy
• Strategy Implementation
Organization follows through on the strategy
LO 2-2
©McGraw-Hill Education.
Figure 2.2 A Model of the Strategic Management Process
©McGraw-Hill Education.
What Is Strategic Management? 5 of 5
Role of HRM in Strategy Formulation
• With what will we compete?
• Four levels of integration between HRM and the
strategic management function
• administrative linkage
• one-way linkage
• two-way linkage
• integrative linkage
©McGraw-Hill Education.
Figure 2.4 Linkages of Strategic Planning and
HRM
SOURCE: Adapted from K. Golden and V. Ramanujam, “Between a Dream and a Nightmare: On the Integration of the Human Resource Function and the Strategic Business Planning Process,” Human Resource Management 24 (1985), pp. 429–51.
©McGraw-Hill Education.
Figure 2.5 Strategy Formulation
©McGraw-Hill Education. Adapted from K. Golden and V. Ramanujam, “Between a Dream and a Nightmare,” Human Resource Management 24 (1985), pp. 429–51
Strategy Formulation
Mission
Goals External
Analysis Internal
Analysis
Strategic Choice
©McGraw-Hill Education.
STRENGTHS
Expanding Liquidity
Operational Efficiency
Broad Range of Services Portfolio
OPPORTUNITIES
Growing Demand for Online Video Table 2.2
Growth in Internet Advertising Market
Inorganic Growth
SWOT
WEAKNESSES Analysis for
Issues with Chinese Government
Dependence on Advertising Segment
Google, Inc.
Loses at YouTube
THREATS
Weak Economic Outlook
Invalid Clicks
Microsoft-Yahoo! Deal
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Strategy Implementation 1 of 12
Strategic implementation requires that
• “An organization has a variety of structural forms and
organizational processes to choose from when
implementing a given strategy”
• Five variables
• organizational structure
• HRM tasks
•task design
•selection, training, and development of people
•reward systems
• types of information and information systems
LO 2-5
©McGraw-Hill Education.
Figure 2.6 Variables to Be Considered in
Strategy Implementation
©McGraw-Hill Education.
Strategy Implementation 2 of 12
Vertical Alignment
• HR practices and processes address the strategic
needs of the business.
• The link between strategy and HR practices is
primarily through people.
• Job analysis and design
• Recruitment
• Selection systems
• Training and development programs
• Performance management systems
• Reward systems
• Labor relations programs
©McGraw-Hill Education.
Figure 2.7 Strategy Implementation
©McGraw-Hill Education.
Strategy Implementation 3 of 12
HRM Practices
Job Analysis/Design
Recruitment/Selection
Training/Development
Performance Management
Pay Structure/Incentives/Benefits
Labor-Employee Relations
©McGraw-Hill Education.
Strategy Implementation 4 of 12
Pay Structure, Incentives, and Benefits
• High pay and/or benefits relative to competitors can
help company attract and retain high-quality
employees, but might have a negative impact on
overall labor costs.
• Tying pay to performance can elicit specific activities
and levels of performance from employees.
©McGraw-Hill Education.
Strategy Implementation 5 of 12
Labor and Employee Relations
• Employees – asset or expense?
• How much should employees participate in decision
making?
• What rights do employees have?
• What is the company’s responsibility to employees?
• The approach a company takes in making these
decisions can result in successfully achieving its
short and long-term goals or ceasing to exist.
©McGraw-Hill Education.
Strategy Implementation 6 of 12
Strategic Types
• Porter’s Cost and Differentiation
• Value can be created by reducing costs.
• Value can be created by differentiating a product or service
so the company can charge a premium price relative to its
competitors
©McGraw-Hill Education.
Strategy Implementation 7 of 12
HRM Needs in Strategic Types
Role behaviors
• Behaviors required of an individual in his or her role as a job
holder in a social work environment
• Cost strategies – companies define the skills they require
and invest in training employees in these skill areas.
• Differentiation strategies - Employees are expected to exhibit
role behaviors that include cooperating with others,
developing new ideas, and taking a balanced approach to
process and results.
©McGraw-Hill Education.
Strategy Implementation 8 of 12
Directional Strategies
Concentration
Internal Growth
Mergers and Acquisitions
Downsizings
LO 2-6
©McGraw-Hill Education.
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The Project Gutenberg eBook of
History of Greece, Volume 11 (of 12)
This ebook is for the use of anyone anywhere in the United States
and most other parts of the world at no cost and with almost no
restrictions whatsoever. You may copy it, give it away or re-use it
under the terms of the Project Gutenberg License included with this
ebook or online at www.gutenberg.org. If you are not located in the
United States, you will have to check the laws of the country where
you are located before using this eBook.
Language: English
BY
G E O R G E G R OT E , E s q .
VOL. XI.
NEW YORK:
H ARP ER & BROTHERS, PUB L ISHER S,
3 2 9 A N D 3 3 1 P E A R L S T R E E T.
1880.
PREFACE TO VOL. XI.
G. G.
PART II.
CONTINUATION OF HISTORICAL GREECE.
CHAPTER LXXXIII.
SICILIAN AFFAIRS (continued). — FROM THE DESTRUCTION OF THE
CARTHAGINIAN ARMY BY PESTILENCE BEFORE SYRACUSE, DOWN TO THE
DEATH OF DIONYSIUS THE ELDER. B. C. 394-367.
C H A P T E R L X X X I V.
SICILIAN AFFAIRS AFTER THE DEATH OF THE ELDER DIONYSIUS —
DIONYSIUS THE YOUNGER — AND DION.
Family left by Dionysius at his death. — Dion — his connection with the Dionysian
family. — Personal character of Dion. — Plato, Dion, and the Pythagorean
philosophers. — Extraordinary influence of Plato upon Dion. — Dion learns to
hate the Dionysian despotism — he conceives large political and reformatory
views. — Alteration of habits in Dion — he brings Plato into communication
with Dionysius. — Dion maintains the good opinion and confidence of
Dionysius, until the death of the latter — his visits to Peloponnesus. — Death
of the elder Dionysius — divergences of interest between the two lines of
family. — The younger Dionysius succeeds his father — his character. —
Conduct of Dion — he submits to the younger Dionysius — gives him frank and
wholesome advice. — Dion acquires great influence and estimation from
Dionysius. — Recall of Philistus from exile. — Dion tries to work upon the mind
of Dionysius towards a freer political government and mental improvement. —
His earnest exhortations produced considerable effect, inspiring Dionysius with
a strong desire to see and converse with Plato. — Invitation sent to Plato, both
by Dion and by Dionysius. — Hesitation of Plato — he reluctantly consents to
visit Syracuse. — Plato visits Syracuse — unbounded deference and admiration
manifested towards him at first by Dionysius — Fear and hatred felt by Philistus
and other courtiers. — Injudicious manner in which Plato dealt with Dionysius.
— Strenuous exhortations addressed by Plato and Dion to Dionysius, to reform
himself. — Plato damps the inclination of Dionysius towards Political good. — If
Plato had tried to impel Dionysius towards a good practical use of his power,
Dionysius might at that time have obeyed him with the aid of Dion. —
Difficulties which they would have encountered in trying to realize beneficent
projects. — Intrigues by Philistus and others to set Dionysius against Plato and
Dion. — Relations between Dionysius and Dion — natural foundation for
jealousy on the part of Dionysius. — Dionysius loses his inclinations towards
political improvements — comes to hate Dion. — Banishment of Dion from
Syracuse to Italy. — Dionysius retains Plato in the acropolis, but treats him
well, and tries to conciliate his esteem. — He dismisses Plato — then recalls
him — second visit of Plato to Syracuse — his dissatisfaction — Dionysius
refuses to recall Dion. — Dionysius confiscates the property of Dion —
mortification of Plato, who with difficulty obtains leave to depart from
Syracuse. — Resolution of Dion to avenge himself on Dionysius, and to force
his way back to Syracuse by arms. — Plato rejoins Dion in Peloponnesus —
exasperation of Dion — Dionysius gives his sister Aretê, the wife of Dion, in
marriage to Timokrates. — Means of auxiliaries of Dion — Plato — the
Academy — Alkimenes. Dion musters his force at Zakynthus. — Small force of
Dion against the prodigious power of Dionysius. Resolution of Dion to conquer
or perish. — Circumstances which told against Dionysius — discontent at
Syracuse. — Herakleides exiled from Syracuse — he projects an attack upon
Dionysius, at the same time as Dion. — Weakness of character — dissolute and
drunken habits — of Dionysius himself. — Alarm of the soldiers of Dion at
Zakynthus, when first informed that they were going against Dionysius. —
Eclipse of the moon — religious disquietude of the soldiers — they are
reassured by the prophet Miltas — fortunate voyage from Zakynthus to Sicily.
— Dion lands at Herakleia — he learns that Dionysius with a large fleet has just
quitted Syracuse for Italy. — March of Dion from Herakleia to Syracuse. — Dion
crosses the river Anapus, and approaches the gates of Syracuse. — Mistake of
Timokrates, left as governor of Syracuse in the absence of Dionysius. —
General rising of the Syracusans to welcome and assist Dion. Timokrates is
obliged to evacuate the city, leaving Ortygia and Epipolæ garrisoned. — Entry
of Dion into Achradina — joy of the citizens — he proclaims liberty. — Dion
presents himself at the Pentapyla in front of Ortygia — challenges the garrison
of Ortygia to come out and fight — is chosen general by the Syracusans, with
his brother Megakles. — Dion captures Epipolæ and Euryalus. He erects a
cross-wall from sea to sea, to block up Ortygia. — Return of Dionysius to
Syracuse. He tries to negotiate with Dion and the Syracusans — deceives them
by fallacious propositions. — Sudden sally made by Dionysius to surprise the
blockading wall — great bravery, efforts, and danger of Dion — he at length
repulses the attack and recovers the wall. — Ortygia is again blocked up by
land — efforts of Dionysius with his fleet — arrival of Herakleides from
Peloponnesus with a fleet to coöperate against Dionysius. — Arrival of Philistus
with his fleet to the aid of Dionysius. Battle in the Great Harbor between the
fleet of Philistus and that of the Syracusans — Philistus is defeated and slain.
— Intrigues of Dionysius against Dion in Syracuse. — Relationship of Dion to
the Dionysian dynasty — suspicions entertained against him by the Syracusans
— his haughty manners. Rivalry of Herakleides. — Herakleides is named
admiral. Dion causes him to be deposed, and then moves himself for his re-
appointment. — Intrigues and calumnies raised against Dion in Syracuse, by
the management of Dionysius. — Mistrust of Dion by the Syracusans, mainly in
consequence of his relationship to the Dionysian family. Calumnies of Sôsis. —
Farther propositions of Dionysius. He goes away from Ortygia to Italy, leaving
his son Apollokrates in command of the garrison. — Increased dissension
between Dion and Herakleides — Dion is deposed and his soldiers deprived of
the pay due to them — new generals are named. — Dion is forced to retreat
from Syracuse — bad conduct of the new generals and of the people towards
his soldiers. — Dion reaches Leontini — the Leontines stand by him against the
Syracusans — arrival of Nypsius with a reinforcement to the Dionysian garrison
in Ortygia. — Advantage gained by Herakleides and the Syracusans over
Nypsius as he came into Ortygia — extravagant confidence in Syracuse —
Nypsius sallies from Ortygia, and forces his way into Neapolis and Achradina.
— Danger and distress of the Syracusans — they send to Leontini to invoke the
aid of Dion. — Assembly at Leontini — pathetic address of Dion. — Reluctance
of Herakleides to let Dion into Syracuse — renewed assault from Nypsius —
unanimous prayers now sent to invite Dion. — Entrance of Dion into Syracuse
— he draws up his troops on Epipolæ. Frightful condition of the city. — Dion
drives back Nypsius and his troops into Ortygia — he extinguishes the flames,
and preserves Syracuse. — Universal gratitude on the part of the Syracusans,
towards Dion. Herakleides and Theodotes throw themselves upon his mercy. —
Dion pardons Herakleides — his exposition of motives. — Remarkable features
in this act of Dion. — Dion re-establishes the blockade of Ortygia, and ransoms
the captives taken. — Dion is named general on land, at the motion of
Herakleides, who is continued in his command of the fleet. — Attempt to
supersede Dion through Gæsylus the Spartan — good conduct of Gæsylus. —
Surrender of Ortygia by Apollokrates to Dion. — Entry of Dion into Ortygia —
restoration of his wife — speedy death of his son. — Conduct of Dion in the
hour of triumph. — Suspicions previously entertained respecting Dion — that
he was aiming at the despotism for himself — confirmed by his present
conduct. — He retains his dictatorial power, with the fortress and garrison of
Ortygia — he grants no freedom to Syracuse. — Intention of Dion to constitute
himself king, with a Lykurgean scheme of government and discipline. —
Mistake of Dion as to his position. — Dion takes no step to realise any measure
of popular liberty. — Opposition raised against Dion by Herakleides —
impatience of the Syracusans to see the demolition of the Dionysian
strongholds and funeral monument. — Dion causes Herakleides to be privately
slain. — Increased oppressions of Dion — hatred entertained against him in
Syracuse. — Disquietude and irritability of Dion on account of his unpopularity.
— Conspiracy of Kallippus against him — artifices and perjury. — Kallippus
causes Dion to be assassinated. — Life, sentiments, and altered position, of
Dion.
54-128
C H A P T E R L X X X V.
SICILIAN AFFAIRS DOWN TO THE CLOSE OF THE EXPEDITION OF TIMOLEON.
B. C. 353-336.
CHAPTER LXXXVI.
CENTRAL GREECE: THE ACCESSION OF PHILIP OF MACEDON TO THE BIRTH
OF ALEXANDER. 359-356 B. C.
CHAPTER LXXXVII.
FROM THE COMMENCEMENT OF THE SACRED WAR TO THAT OF THE
OLYNTHIAN WAR.
CHAPTER LXXXVIII.
EUBOIC AND OLYNTHIAN WARS.
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