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OB-unit 3

This document covers the differentiation between emotions and moods, identifying their sources, and the concept of Emotional Intelligence (EI) and its components. It highlights the impact of emotions and moods on organizational behavior, including personnel selection, leadership, and employee performance. Additionally, it emphasizes the importance of recognizing and managing emotions in the workplace for better interpersonal relationships and productivity.

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JULIA KATANGA
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2 views

OB-unit 3

This document covers the differentiation between emotions and moods, identifying their sources, and the concept of Emotional Intelligence (EI) and its components. It highlights the impact of emotions and moods on organizational behavior, including personnel selection, leadership, and employee performance. Additionally, it emphasizes the importance of recognizing and managing emotions in the workplace for better interpersonal relationships and productivity.

Uploaded by

JULIA KATANGA
Copyright
© © All Rights Reserved
Available Formats
Download as PDF, TXT or read online on Scribd
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International University of Management

OBE0S2: Unit 3: Emotions and Moods


Unit 3 Learning objectives
After studying this chapter you should be able to:
 Differentiate emotions from moods and list the basic emotions and
moods.
 Identify the sources of emotions and moods.
 Show the impact emotional labor has on employees.
 Understand the concept of Emotional intelligence (EI) and its
components.
 Apply concepts about emotions and moods to specific OB issues.
Differentiate emotions from moods, list the basic
emotions and moods
Affect, emotions and moods
❖ Affect: Defined as a broad range of feeling that people experience. Affect can
be experienced in the form of emotions or moods.
❖Emotions are intense feelings that are directed at someone or something.
Usually accompanied by distinct facial expression.
❖Moods are the feelings that tend to be less intense than emotions and that
lack a contextual stimulus. Moods last longer than emotions (hours or days).
For example depression.
While not universally accepted, there appear to be six basic emotions:
1. Anger
2. Fear
3. Sadness
4. Happiness
5. Hatred
6. Surprise
Identify the sources of emotions and moods
There are many things that impact our mood and emotions.
❖ Personality is a key component and will definitely impact the intensity of the
emotions we feel.
❖ The day and time of the week is a common pattern for all of us. Many are
happier toward the end of the week.
❖ Weather is thought to have an impact on our emotions, but there is no proven
effect.
❖ Stress is an important factor and even at low levels it can cause our mood to
change. It is important to maintain a low level of stress to help us control our
psychological as well as our physical health.
❖ Social activities have been shown to have a positive impact on our moods.
This could be physical outlets such as playing in a basketball league or it can be
going out to dinner with friends. These types of activities are found to have a
positive impact on our mood.
Identify the sources of emotions and moods cont…
❖ It is important to get enough and high-quality levels of sleep.
❖ Physical activity can also aid in keeping our moods upbeat.
❖Age: Older folks experience fewer negative emotions
❖Sex: Women tend to be more emotionally expressive, feel
emotions more intensely, have longer-lasting moods, and express
emotions more frequently than do men
Emotional Intelligence
Emotional Intelligence is the ability of an individual to deal
successfully with other people , to manage one’s self, motivate other
people, understand one's own feelings and appropriately respond to
the everyday environment.
Components of emotional intelligence
❖ Self Awareness
The ability to recognize and understand your moods, emotions and drives as
well as their effects on others
❖ Self-Regulation
The ability to control or redirect disruptive impulses and moods. The tendency
to suspend judgment to think before acting
❖ Motivation
A passion to work for reasons that go beyond money or status. The propensity
to suspend judgment –to think before acting
❖ Empathy
The ability to understand the emotional makeup of other people . Skill in
treating people according to their emotional reactions
❖ Social Skills
Proficiency in managing relationships and building networks. An ability to find
common group & build rapport
Apply concepts about emotions and moods to specific OB
issue.
One of the reasons that the study of emotions and moods is its
applications to specific OB issues.
❖ These include the personnel selection processes where EI should be a
hiring factor to ensure employee fit. EI and its control can lead to
better decisions for the organization.
❖ And positive emotions can open up innovation and creativity in
applications for organizational productivity.
❖ Positive mood affects expectations of success by all people which
contributes to their motivation for performance.
❖ Leadership is affected by mood and emotion as those in positive
emotional state are found to be more receptive of messages from
leaders.
Apply concepts about emotions and moods to specific OB
issue cont…
❖ Emotions, both those held and those displayed, are effective contributors to
negotiation as the potential impact of displayed emotion on negotiation is
large.
❖ Emotions affect customer service in a number of ways ranging from attitude
of employee, communication effectiveness with customer, to overall feeling
about the outcome.
❖ Research has found that people who are on an emotional high at the end of a
day take the positive feelings home with them.
❖ Negative emotions can lead to deviant workplace behaviors. These are actions
that violate norms and threaten the organization.
❖ In addition, research has found that workers asked to do dangerous work
while in negative emotional states are more likely to have accidents.
❖ And lastly, managers who are in a good mood tend to use humor and praise
to employees that results in increased positive mood among employees.
Managerial Implications
❖ Emotions and moods are a natural part of an individual’s makeup.
❖ Ignoring co-workers’ and employees’ emotions and assessing others’
behavior as if they were completely rational is wrong.
❖ “You can’t divorce emotions from the workplace because you can’t
divorce emotions from people.”
❖ Managers who understand the roles of emotions and moods will
significantly improve their ability to explain co-workers’ and
employees’ behaviors.

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