Confidential

NATIONAL
SENIOR CERTIFICATE

GRADE 12

BUSINESS STUDIES P1

NOVEMBER 2024

MARKS: 150

TIME: 2 hours

This question paper consists of 9 pages.

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INSTRUCTIONS AND INFORMATION

Read the following instructions carefully before answering the questions.

1. This question paper consists of THREE sections and covers TWO main topics.

SECTION A: COMPULSORY
SECTION B: Consists of THREE questions.
Answer any TWO of the three questions in this section.
SECTION C: Consists of TWO questions.
Answer any ONE of the two questions in this section.

2. Read the instructions for each question carefully and take note of what is
required.

Note that ONLY the answers to the first TWO questions selected in SECTION B
and the answer to the FIRST question selected in SECTION C will be marked.

3. Number the answers correctly according to the numbering system used in this
question paper. NO marks will be awarded for answers that are numbered
incorrectly.

4. Except where other instructions are given, answers must be written in full
sentences.

5. Use the mark allocation and nature of each question to determine the length and
depth of an answer.

6. Use the table below as a guide for mark and time allocation when answering
each question.

SECTION QUESTION MARKS TIME

(minutes)
A: Objective-type questions
1 30 20
COMPULSORY

B: THREE direct/indirect-type 2 40
questions 70
3 40
CHOICE:
Answer any TWO. 4 40

C: TWO essay-type questions 5 40

30
CHOICE:
Answer any ONE. 6 40

TOTAL 150 120

7. Begin the answer to EACH question on a NEW page, e.g. QUESTION 1 – new
page, QUESTION 2 – new page.

8. You may use a non-programmable calculator.

9. Write neatly and legibly.

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SECTION A (COMPULSORY)

QUESTION 1

1.1 Various options are provided as possible answers to the following questions.
Choose the answer and write only the letter (A–D) next to the question
numbers (1.1.1 to 1.1.5) in the ANSWER BOOK, e.g. 1.1.6 D. Nov

1.1.1 This Act prevents discrimination on the grounds of race, gender and
disability in the workplace:

A Consumer Protection Act (CPA), 2008 (Act 68 of 2008)

B Employment Equity Act (EEA), 1998 (Act 55 of 1998)
C Basic Conditions of Employment Act (BCEA), 1997 (Act 75 of
1997)
D Labour Relations Act (LRA), 1995 (Act 66 of 1995)

1.1.2 Niemand Traders is experiencing a high employee turnover. This is

classified as a/an … in the SWOT analysis.

A weakness
B threat
C opportunity
D strength

1.1.3 Mabasa Enterprise has … control over suppliers who increase the
prices of their products.

A full
B no
C limited
D complete

1.1.4 The role of the interviewee during an interview is to …

A make the interviewer feel at ease.

B explain the purpose of the interview to the panel.
C prepare responses for possible questions.
D ask clarity-seeking questions about the position.

1.1.5 Businesses utilise machinery and equipment optimally in the …

function.

A purchasing
B production
C marketing
D administration (5 x 2) (10)

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1.2 Complete the following statements by using the word(s) provided in the list
below. Write only the word(s) next to the question numbers (1.2.1 to 1.2.5) in
the ANSWER BOOK.

employer; secondary; placement; backward vertical; plan;

selection; forward vertical; act; employee; tertiary

1.2.1 The … has the right to embark on a legal strike as a remedy for
grievances.

1.2.2 Sizwe Bakery applied the … integration strategy when they bought
a wheat farm.

1.2.3 Fazzel Hairdressing Salon operates in the … sector as they

specialise in the selling of hair products.

1.2.4 The employee's qualifications and skills are matched with the
requirements of the job during the ... procedure.

1.2.5 Monwa Plastics continuously revise their processes to improve the

quality of their products. This is known as the … step in the PDCA
model. (5 x 2) (10)

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1.3 Choose a description from COLUMN B that matches a term in COLUMN A.

Write only the letter (A–J) next to the question numbers (1.3.1 to 1.3.5) in the
ANSWER BOOK, e.g. 1.3.6 K.

COLUMN A COLUMN B
1.3.1 Learnership A process of finding potential
candidates for available vacancies
1.3.2 Compensation for
Occupational Injuries and B large businesses may prevent
Diseases Amendment effective training due to poor
Act, 1997 (Act 61 of communication
1997)
C ensures that the features of goods
1.3.3 Recruitment satisfy a specific need

1.3.4 Quality control D provides protection to employees

who become disabled due to a
1.3.5 Adequate financing and workplace accident
capacity
E practical training opportunities that
lead to a recognised qualification

F process of determining a
candidate's suitability for the
position

G provides protection to employees

who are unfairly dismissed in the
workplace

H practical training opportunities for

ongoing professional development

I large businesses can afford to put

systems in place to prevent defects
in products

J ensures that finished products

meet the required standards
(5 x 2) (10)

TOTAL SECTION A: 30

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SECTION B

Answer ANY TWO questions in this section.

NOTE: Clearly indicate the QUESTION NUMBER of each question that you
choose. The answer to EACH question must start on a NEW page, e.g.
QUESTION 2 on a NEW page, QUESTION 3 on a NEW page.

QUESTION 2: BUSINESS ENVIRONMENTS

2.1 Name any TWO types of diversification strategies. (2)

2.2 Outline the advantages of intensive strategies. (6)

2.3 Read the scenario below and answer the questions that follow.

MONDO MANUFACTURERS (MM)

Mondo Manufacturers specialise in the production of winter blankets.

MM disposes of their chemical waste from the manufacturing process into the
local river in order to save costs.

2.3.1 Name the PESTLE factor that is applicable to MM in the scenario

above. (2)

2.3.2 Recommend ways in which MM can deal with the challenges posed
by the PESTLE factor named in QUESTION 2.3.1. (4)

2.4 Discuss any TWO types of defensive strategies. (6)

2.5 Read the scenario below and answer the questions that follow.

LASS SUPPLIERS (LS)

Lass Suppliers implemented the Broad-Based Black Economic Empowerment

Act (BBBEE), 2003 (Act 53 of 2003). They promoted Sandile to a senior
executive position to serve on their board of directors.

2.5.1 Name the pillar of the Broad-Based Black Economic Empowerment

Act (BBBEE), 2003 (Act 53 of 2003) applied by LS in the scenario
above. (2)

2.5.2 Describe the purpose of the Broad-Based Black Economic

Empowerment Act (BBBEE), 2003 (Act 53 of 2003). (4)

2.6 Explain ways in which businesses can comply with the Consumer Protection
Act (CPA), 2008 (Act 68 of 2008). (4)

2.7 Discuss the impact of the Labour Relations Act (LRA), 1995 (Act 66 of 1995)
on businesses. (6)

2.8 Advise businesses on the strategic management process. (4)

[40]

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QUESTION 3: BUSINESS OPERATIONS

3.1 State any FOUR sources of internal recruitment. (4)

3.2 Outline the role of the interviewer before the interview. (4)

3.3 Read the scenario below and answer the questions that follow.

TOBBI LOGISTICS (TL)

Tobbi Logistics drafted an employment contract for Thabo, a newly

appointed transport supervisor. Management explained the terms and
conditions of the employment contract to him. Thabo was given an
opportunity to read the contract before signing it. TL also highlighted the
reasons why an employment contract could be terminated.

3.3.1 Quote TWO legal requirements of an employment contract from

the scenario above. (2)

3.3.2 Advise businesses on the reasons for the termination of an

employment contract. (4)

3.4 Discuss the implications of the Employment Equity Act (EEA), 1998 (Act 55
of 1998) on the human resources function. (6)

3.5 Outline the benefits of a good quality management system. (4)

3.6 Read the scenario below and answer the questions that follow.

MOOSA LIMITED (ML)

Moosa Limited sells storage containers to small businesses.

ML continuously updates their bookkeeping records to ensure that their
tax payment to the South African Revenue Services (SARS) is timeous and
accurate.

3.6.1 Identify the business function that is applicable to ML in the

scenario above. (2)

3.6.2 Explain other quality indicators of the business function identified in

QUESTION 3.6.1. (4)

3.7 Discuss the impact of total client/customer satisfaction as a total quality

management (TQM) element on large businesses. (6)

3.8 Recommend ways in which total quality management (TQM) can reduce the
cost of quality. (4)
[40]

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QUESTION 4: MISCELLANEOUS TOPICS

BUSINESS ENVIRONMENTS
4.1 Name any FOUR provisions of the Basic Conditions of Employment Act
(BCEA), 1997 (Act 75 of 1997). (4)
4.2 Outline the rights of consumers in terms of the National Credit Act (NCA), 2005
(Act 34 of 2005). (6)
4.3 Read the scenario below and answer the questions that follow.
SHOE BOUTIQUE (SB)
Shoe Boutique implemented a strategy aimed at improving their customer
service due to a decrease in sales. The management of SB evaluated if their
strategy had been effective. SB examined the underlying basis of their strategy
throughout the implementation process. They also analysed the impact of the
implemented strategy on their internal and external environments.

4.3.1 Quote TWO steps in strategy evaluation implemented by SB from the

scenario above. (2)

4.3.2 Explain other steps in strategy evaluation. (4)

4.4 Advise businesses on how they could apply the power of suppliers as a force
of Porter's Five Forces model to analyse their position in the market
environment. (4)
BUSINESS OPERATIONS
4.5 State any FOUR aspects that should be included in an employment contract. (4)
4.6 Read the scenario below and answer the question that follows.
MPHEMBA CONSTRUCTION (MC)
Mphemba Construction compiled a job analysis for the vacant position of a
project manager. MC indicated that applicants must have a diploma in
construction. The successful candidate will compile progress reports on
assigned projects.

Identify TWO components of a job analysis used by MC. Motivate your answer
by quoting from the scenario above.
Use the table below as a GUIDE to answer QUESTION 4.6.
COMPONENTS OF A JOB ANALYSIS MOTIVATIONS
1.
2. (6)

4.7 Explain the role of quality circles as part of continuous improvement to

processes and systems. (6)
4.8 Advise businesses on the quality indicators of the general management
function. (4)
[40]
TOTAL SECTION B: 80
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SECTION C

Answer ANY ONE question in this section.

NOTE: Clearly indicate the QUESTION NUMBER of the chosen question. The
answer to the question must start on a NEW page, e.g. QUESTION 5 on a
NEW page OR QUESTION 6 on a NEW page.

QUESTION 5: BUSINESS ENVIRONMENTS (LEGISLATION)

The basic aim of the Skills Development Act (SDA), 1998 (Act 97 of 1998) is to
expand on the knowledge and competencies of the labour force. SETAs were
established to facilitate the implementation of the SDA. Businesses are expected to
oblige with this Act and be fully conversant with its requirements.

Write an essay on the Skills Development Act in which you include the following
aspects:

 Outline the role of SETAs in supporting the Skills Development Act.

 Explain the purpose of the Skills Development Act.
 Discuss the impact of the Skills Development Act on businesses.
 Recommend ways in which businesses can comply with this Act. [40]

QUESTION 6: BUSINESS OPERATIONS (HUMAN RESOURCES FUNCTION)

Businesses that follow the correct selection procedures are able to identify suitable
and qualified candidates for vacant positions. They also use different salary
determination methods to ensure that their employees are remunerated correctly.
Businesses offering fringe benefits and inducting new employees are more likely to
have a productive workforce.

Write an essay on the human resources function in which you include the following
aspects:

 Outline the selection procedure as a human resources activity.

 Explain the TWO salary determination methods.
 Discuss the impact of fringe benefits on businesses.
 Advise businesses on the benefits of induction. [40]

TOTAL SECTION C: 40
GRAND TOTAL: 150

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