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Executive Summary
This report on City Bank's human resource management practices focuses on the company's
strategic approach to recruitment and selection, training & development, performance
appraisal, and compensation. To ensure that employees are well-prepared and aligned with
corporate goals, City Bank uses a combination of new and conventional recruitment
approaches, a multi-stage selection process, and substantial training programs. Competitive
wage and benefits packages, along with a solid foundation in Strategic Human Resource
Management (SHRM), increase employee satisfaction and retention. The bank's dedication to
continuous development and adaptation strengthens its operational excellence and strategic
goals. Recommendations include improving digital recruitment, emphasizing on performance
appraisal methods, work possibilities, and stepping up diversity and inclusion activities.
lOMoARcPSD|53280373
Table of Contents
Executive Summary...................................................................................................................2
Introduction................................................................................................................................4
Methodology..............................................................................................................................5
Company Background................................................................................................................6
Findings & Analysis...................................................................................................................7
Recruitment..............................................................................................................................7
Selection Process......................................................................................................................9
Training and Development.....................................................................................................10
Benefit and Services...............................................................................................................11
Strategic Human Resource Management...............................................................................13
Recommendations....................................................................................................................15
Conclusion...............................................................................................................................16
References................................................................................................................................17
Appendicies..............................................................................................................................18
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