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Associate-Helpdesk-Tutorial

The Helpdesk tutorial provides step-by-step instructions for opening a new support ticket on the specified URL. Users are guided to select their concern, provide contact details, describe their issue, and upload any relevant attachments before creating the ticket. Additionally, it explains how to check the status of existing tickets using the ticket number and email ID associated with the ticket.

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itssubho761
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2 views

Associate-Helpdesk-Tutorial

The Helpdesk tutorial provides step-by-step instructions for opening a new support ticket on the specified URL. Users are guided to select their concern, provide contact details, describe their issue, and upload any relevant attachments before creating the ticket. Additionally, it explains how to check the status of existing tickets using the ticket number and email ID associated with the ticket.

Uploaded by

itssubho761
Copyright
© © All Rights Reserved
Available Formats
Download as PDF, TXT or read online on Scribd
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HELPDESK TUTORIAL

1. Go To URL: http://helpdesk.gigroup.co.in/solution/
2. Click on : Open New Ticket
OPEN NEW TICKET

3. Select Your Concern

4. Mention Your Contact


Details

5. Give objective details


of your issue
6. Write details of your
issue, with as much
information as possible

7. Upload any attachments/


screenshots etc.
AND
Click ‘Create Ticket’.
CHECK TICKET STATUS

8. Click here to Check any


old ticket status.

9. Find the ticket number in


your email & mention it here,
along with the same email ID
that was mentioned while
opening the ticket.

10. The ticket link will be mailed


to you after clicking on this.

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