Q-ACADEMY

TRANSLATED SCRIPT
ETS 2023

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MỤC LỤC
TEST 1 ................................................................................................................................................................................... 3
TEST 2 ................................................................................................................................................................................. 22
TEST 3 ................................................................................................................................................................................. 41
TEST 4 ................................................................................................................................................................................. 60
TEST 5 ................................................................................................................................................................................. 78

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 TEST 1
TEST 1

PART 1 PHẦN 1

1.
(A) A woman ¡s standing near a desk.
(B) A woman is climbing some stairs.
(C) A woman is entering a building.
(D) A woman is looking at a map.

2.
(A) She’sswimming in the water.
(B) She’s jogging near the ocean.
(C) Chairs are set up on the beach.
(D) A hat is lying on the sand.

3.
(A) She’s reaching for an item from a display case.
(B) She’s holding on to a shopping cart.
(C) Some goods are being arranged on shelves.
(D) Some merchandise has fallen on the floor.

4.
(A) A fence is being painted in a park.
(B) One of the women ‫؛‬s putting on a jacket.
(C) Some people are working in a garden.
(D) Some people are looking up at the trees

5.
(A) A carpet is being rolled up.
(B) Some curtains have been closed.
(C) Some cushions are piled on the floor.
(D) Some reading materials have been placed ¡n front
of a sofa
6.
(A) Some musicians are performing on a porch.
(B) Some steps are being repaired.
(C) Some music stands are being folded up.
(D) Some instruments have been placed in their
cases.

PART 2

7.
What type of food does that Store sell?
(A) What a delicious recipe
(B) They have all kinds of cheese . .
(C) With a new jacke

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8.
When should we leave for the airport?
(A) This afternoon at two o'clock.
(B) I prefer an aisle seat.
(C) Mr.Choi traveled there last year

9. Where’sthe hiring event being held?

(A) She sent it to a colleague.
(B) In the main conference room.
(c) If they open on time.

10. Why is the budget being updated?

(A)When we rented the building.
(B) With the new designs.
(C) Because new sales figures came in.
11. Can you cover my shift at work tomorrow?
(A) No, I’m taking the day off.
(B) Before he updated the Web site.
(c) It’s on the agenda for Tuesday
12.
Who ordered these vegetables?
(A) All of it·
(B) l believe Luis did
(C) It was excellent, thanks
13.
How often should丨mail the notices?
(A) Once a month.
(B) After three o’clock.
(C) About half of them
14. Which folder are the documents ¡n?
(A) We agreed on the deadline.
(B) Sure, I’ll take a look.
(C) Let me show you
15. Did you end up going to a movie or to the
concert last night?
(A) I saw the new action film
(B) It just ended
(C) Just a couple of my friend
16. We’ll take the company bus to the conference
center.
(A) I’m sure it’s not.
(B) Maybe we did.
(C) That’s a good plan
17. What should we put‫؛‬n the introduction to the
report?
(A) After the summary.
(B) The research highlights.
(c) I met him yesterday.
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 18. We should have a new logo designed.
(A) They’re about five miles from here.
(B) I know a good graphic artist.
(C) An order forsome new calendars
19. Did you select a site for the new headquarters?
(A) Is that so?
(B) No one can attend the training.
(C) Yes， in the center of town
20. Who’s going to cancel the meeting?
(A) Martin is the most senior team member.
(B) Josie’s chair is broken.
(C) The client signed the contract.
21. How was your business trip?
(A) They found some just in time.
(B) I like that idea.
(C) It was very productive
22. Why did Chae-Won hire an assistant?
(A) She will submit an estimate in September.
(B) Anyway， they thought I was late.
(c) Haven’t you noticed how busy she ¡s?
23. Would you mind showing me the new office
space?
(A) I think that’s correct.
(B) Sure—it won’t take long·
(C) Everyone available participated.
24. We’re trying to decide where to order for
lunch.
(A)I loved those sandwiches from Gino’s last
week
(B) My brother’s friend was there.
(C) I remember that song very well.
25. When do you plan to finish the advertising
campaign?
(A) Next to Irina’s office.
(B) By Monday morning at the latest.
(C) Because it didn’t make sense to me
26. Where will the guest speaker be joining us
from?
(A) Nobody shared the details with me.
(B) He wasn’t gone too long.
(C) First thing in the morning, I believe.
(C) It's playing at the downtown theater.
27. Wouldn’t you prefer that Mi-Sun lead the
training?
(A) No, I filed it three months ago.
(B)丨just gave them to the director.
(c)丨don’t think she works here anymore.

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28. We should getsome feedback on this book
cover design.
(A) Ahmed has a visual arts degree.
(B) They probably skipped a week.
(C) It was really hard to hear
29. Would you be able to delay the meeting?
(A) How much storage does ‫؛‬t have?
(B) Most people seemed to enjoy ¡t.
(C) Tatyana needs to leave for the airport in an
hour
30. Will you rent a car or take the train while you’re
visiting?
(A) They found some near the coast.
(B) I don’t like driving in the city.
(C) Mostly some old desks..
31. Seven thirty at night is rather late for a meeting, isn’t
it?
(A) If people agree on it, I will
(B) I promise I’ll keep it short.
(C) I am not sure who he meant.
Part 3

32-34

W-Am Hello. I’m calling about my tickets for tonight’s

baseball game. I’m hoping to upgrade my seats so we can
sit closer to the field. The reservation is under my
name: Joanna Reynolds.
M-Cn Let me take a look. Hmm. I’m sorry, Ms.
Reynolds, but our system seems to be down at the
moment. I can do the exchange manually, but it’ll take a
little longer.
W-Am No problem. I have time.
M-Cn Thanks. Oh, and 4 just a reminder that
better seats will cost more—you'll need to
pay about 15 dollars more per seat
34. Why is the woman calling?
(A) To request a ticket change
(B) To make a dinner reservation
(c) To order merchandise
(D) To plan a vacation
33. Why does the man apologize?
(A) An event was canceled.
(B) A line is very long.
(c) A payment option ¡s unavailable.
(D) A computer program ¡s not working
34. What does the man remind the woman about?
(A) A meal voucher
(B) Some free souvenirs
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(C) An increase in price
(D) A refund policy

35-37
W-Am Thilo, are you going to the company
lunch later this morning at Sullivan
Bistro? I’m not sure how to get there.
M-Au Well, the train stops right near it on
Hanover Street, but you'd have to transfer
a few times. You know, I'm getting a
ride with Farida, and she has a van.
W-Am Oh, that would be convenient! Do you
know where her desk is?
M-Au Yes.: She has the cubicle closest to the
stairs.
35. What event will the speakers be attending later today?
(A) A job fair
(B) A film screening
(c) A lunch
(D) A conference
36. Why does the man say， "she has a van"?
(A) To suggest inquiring about a ride
(B) To express surprise at a coworker’s choice of
vehicle
(c) To explain why a coworker was late
(D〉 To clarify that a coworker helped him move
37. What will the woman most likely do next?
(A) Reschedule an event
(B) Talk to another coworker
(C) Request time off
(D) Make a phone call
38-40

M-Au Hi, Sarika. 38We need a new assistant

manager here at Jeera Groceries. You’ve
been one of our best cashiers for two
years now. Are you interested in the
position?
Wow. I definitely am. My one concern
is the working hours. Would my schedule
change significantly
M-Au You might have to work overtime once in a
while, like when food deliveries arrive late,
but that doesn't happen often. 40Why don't
you think about it for a few days? Let me
know what you decide
38. Where do the speakers work?
(A) At a grocery store

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 (B) At a shipping facility
(c) At a restaurant
(D) At a doctor’s offjce
39. What does the woman say she is concerned about?
(A) Fuel prices
(B) Her work hours
(c) A staff shortage
(D) An inventory process
40. What does the man suggest that the woman do?
(A) Complete a training program
(B) Order extra equipment
(c) Hire a consultant
(D) Take time to make a decision
41-43

M-Cn Good morning. This is Westerly Travel's

customer service. How may I help you?
W-Br Yes, I was supposed to take the two P.M.
from Denver to Colorado Springs, but it
was canceled. I need to book a different
train. 4 I’m presenting at a trade show
first thing in the morning, so Tm hoping
you can get me on another train today.
M-Cn The four P.M. departure gets you in by
six thirty, and there are plenty of seats
available.
W-Br That sounds great.
M-Cn 43 And to apologize for the inconvenience,
I've upgraded you to business class at no
extra charge
41. Why is the women calling?
(A) Her tax¡ never arrived.
(B) Her luggage is missing.
(c) Her train was canceled.
(D) Her ticket is lost
42. What event is the woman planning to attend?
(A) An awards ceremony
(B) A trade show
(C) An art exhibit opening
(D) A building inspection
43. What does the man give the woman as an apology?
(A) A partial discount
(B) Vouchers for future travel
(C) Afull refund
(D) A better seat

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44-46

W-Am This is Marcy Ardmore at Sladen Motors.

Some automotive parts we ordered
from your factory haven't arrived at our
dealership yet.
M-Au Tm sorry to hear that. We sent your
order over a week ago, but the shipping
company has been experiencing delays.
Unfortunately, 4 ‫؛‬the tracking e-mails they
sent us don't contain enough detail to
determine when the parts will get to you.
W-Am I see. 46 Do you have contact information
for the shipping company? I'd like to see
what I can find out.
M-Au 46Yes, I can give you their phone number.
But HI also call them. Hopefully the more
inquiries they get, the more seriously
they'll take the issue
44. Where does the woman work?
(A) At a distribution center
(B) At a conference center
(C) At a car dealership
(D) At a real estate agency
45. What problem with some e-mails does the man
mention?
(A) Confusion about the intended recipients
(B) A delay in message delivery
(c) An incorrectly typed word
(D) Lack of information
What will the woman most likely do next?
(A) Arrange a meeting
(B) Make a phone call
(C) Speak to her employees
(D) Review an invoice
47-49

M-Au Amina, how are plans progressing for

the September release of our new model
of mobile phone?
W-Br 4 Good. Right now, the marketing
department is looking at advertising
options and thinking about the best way
to get maximum exposure in the media.
M-Au Great. And what's the update from our
manufacturer about when they'll begin
production? Last time we spoke, you
mentioned that the factory was at full
capacity with other projects, and Tm
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worried that'll affect our timeline.
W-Br I just spoke with them, and they'll free up
room for us soon.
47. What is the conversation mainly about?
(A) A policy change
(B) A product launch
(c) Some customer feedback
(D) A scheduled maintenance visit
48. What does the woman say people at the company are
currently working on?
(A) Exploring publicity options
(B) Finding a new vendor
(c) Assembling a sales team
(D) Negotiating a monthly fee
49. Why ¡s the man concerned?
(A) Customers have complained.
(B) Price estimates are high.
(C) Some changes require approval
(D) A plan may be delayed
50-52

W-Br Hi, Luca. ,Is the restaurant almost ready

for this afternoon's awards dinner?
M-Au 50Actually, now that the room's been set up, I see
that we’re short a few tables and chairs
W-Br Oh, It’ve already taken care of that.I
called a rental company,and they'll be
delivering the furniture we need in an
hour.
M-Au Thanks for doing that. Did you also look
over the final guest list? I haven't had time
to do that yet.
W-Br No,I haven't.Why don't we do that
together now?
50. What are the speakers preparing for?
(A) An interview
(B) A food delivery
(C) A special event
(D) An inspection
51. What does the woman say will be delivered in an
hour?
(A) Some flower arrangements
(B) Some gifts for attendees
(C) Some audio equipment
(D) Some tables and chairs
52. What will the speakers most likely do next?
(A) Review a guest list
(B) Meet with a photographer

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(c) Take a break
(D) Taste some food
53-55

M-Cn 53Marcella, we have a problem with the business

conference we're hosting next week. I just got a call
from the conference center, and they said there's been
water damage to three of the meeting rooms.
W-Am Oh no! But the rooms will be repaired in time for
our conference, right?
M-Cn They said there's a lot of damage.
W-Am OK. 55Well, the weather's supposed to be nice, so
we could host some of the seminars outdoors. It's a little
unconventional, but there's plenty of space surrounding
the conference center.

53. What event are the speakers discussing?

(A) A bank opening
(B) A contest
(C) A business conference
(D) A company anniversary
54. What does the man mean when he says， “there’s a
lot
of damage"?
(A) He finally fully understands a problem.
(B) The woman should expect a bill in the mail.
(C) The woman’s assumption ¡s incorrect
55. What does the woman recommend?
(A) Using an outdoor area
(B) Arranging technical support
(C) Confirming a catering menu
(D) Interviewing some job applicants
56-58

M-Au OK, 56Marion, the new health-care

software is all set up on your computer.
It should be pretty straightforward to use.
But call technology support if you run into
any issues.
W-Am Great. I hear a lot of health-care
providers are switching to this same
software.
M-Au Yes. 5 It's becoming popular because it
retains all of a patient's medical records
from different providers in one central
system.
W-Br Excuse me. Sorry to interrupt.
M-Au No problem, Francesca. What's up? .
I overheard what you said, and just to
11
clarify, the program can only collect and
retain records from providers who use the
same software, 56- 58so Marion may find
she still has to call around to obtain all the
patient records she needs
56. What industry do the speakers most likely work in?
(A) Medicine
(B) Music
(c) Publishing
(D) Finance
57. According to the man, why has a software program
become popular?
(A) It is less expensive than similar products.
(B) It makes information more accessible.
(c) It reduces environmental impact.
(D) It comes with customer support.
58. What might Marion still need to do?
(A) Contact some service providers
(B) Sign a release form
(C) Check some financial information
(D) Repair some equipment
59-61

Let’s get this product-innovation meeting

started. Sales of our fruit-a٨d-nut bars
have been strong, so we’d like to develop
some other types of snack bars. What do
you recommend, Stan?
M-Cn Well, we know that many people are
allergic to nuts, so 6( we should develop
some snack bars without nuts. The
only thing is, we’d need a separate set
of equipment to avoid contamination
between the two production areas.
W-Am We don't have room at this facility for
that. 61Pedro, you’ve been to our new
production facility in Glenview, right? Is
there space there for new equipment?
M-Au I think there’s extra space there. 6 I’ll check
with the facility manager to make sure,
though
59. What are the speakers discussing?
(A) Proposing a business merger
(B) Relocating a company’s headquarters
(c) Developing additional products
(D) Hiring more employees.
60. What challenge does Stan mention?
(A) A profit margin will decrease.

12
(B) Additional equipment will be needed.
(C) There are not enough job applicants.
(D) There are delays in production.
61. What does Pedro say he will do?
(A) Contact a facility manager
(B) Adjust a budget
(C) Change a work schedule
(D) Research a product
62-64

M-Au Welcome to The Boat Center. How may I

help you?
W-Am Hi. 62Do you have any tickets for the SeaRide
Special tour today? I was hoping to
catch a last-minute tour.
M-Au Sorry. 6 We're sold out· It’s a really
popular tour this time of year because the
penguins are migrating through the area.
W-Am Oh,too bad. I’m leaving tomorrow
morning, and I was really hoping to take
one of your tours.
M-Au Well, 6 the Island Exploration tour still has
a couple of spots left.
W-Am 63Great! 64And that’ll give me time to get
something to eat before it starts. I see
there’s a coffee shop just down the street
62. According to the man, why is today’s Sea-Ride
Special tour popular?
(A) It offers a chance to see migrating birds.
(B) Water conditions are likely to be favorable.
(C) A guest chef is preparing lunch.
(D) Someone special will be guiding the tour.
63. Look at the graphic. What time will the woman depart
on a tour?
(A) At 9 A M
(B) At 10 A.M.
(c) At 11 A.M.
(D) At 12 P M
64. What will the woman most likely do next?
(A) Return to her hotel
(B) Visit a café
(C) Call a friend
(D) Store her bags ¡n a locker
65-67

M-Cn Hi. I’m here for the health and wellness

conference. I parked in the event center
parking area. I was wondering, is parking
free for conference attendees?
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W-Br 65No. I’m sorry. We don’t provide any
reimbursements for parking. But 66if
you’re willing to move your car, there’s a
cheaper parking area at Seventh Avenue
and Vine Street.It’s about a block away.
M-Cn Oh, unfortunately, I don’t have time. I’m
scheduled to attend the strength-training
seminar that starts in fifteen minutes. But
tomorrow I’ll get here earlier and park at
the other lot. Seventh and Vine, you said.
Right?
W-Br That's correct
65. Why doesthe woman apologize?
(A) A conference session ¡s full.
(B) An elevator is not working.
(c) A workshop has changed locations.
(D) Parking is not free
66. Look at the graphic.Which location doesthe woman
recommend?
(A) Area 1
(B) Area 2
(C) Area 3
(D) Area 4
67. Why is the man in a hurry?
(A) A workshop is starting soon.
(B) A parking pass is about to expire.
(C) A shuttle is running late.
(D) A friend is waiting outside
68-70

M-Cn Molina’s Office Store. How can I help?

W-Am Hi. I’ve been trying to order a product on
your Web site, but every time I get to the
checkout screen, everything freezes, and I
can’t place the order.
M-Cn What are you trying to buy?
W-Am‫؛‬The Enzo 5000 scanner.
M.Cn Hmm. That product’s currently out of
stock. Can I recommend the Rhenium 60
instead? It’s a popular model.
W-Am I really need the Enzo 5000— Tm an artist
and I make my own prints, so I need a
model that produces top-quality images.
M-Cn I see. Well, we’re expecting a shipment
tomorrow. If it includes the model you’re
looking for, I can reserve it for you.

68. Why does the woman call?

14
(A) She wants to request a refund.
(B) She js unable to place an order online.
(c) She wants to extend a deadline.
(D) She is unhappy with a product purchased
recently.
69. Look at the graphic. What is the price of the item the
woman wants to buy?
(A) $169.99
(B) $149.99
(C) $129.99
(D) $179.99
70. What will the man most likely do tomorrow?
(A) Update a Web site
(B) Search a storage area
(C) Contact another store location
(D) Check an incoming shipment
Part 4

71-73

W-Am Attention all film lovers! The Braddon

Cinema has just opened. Its interior is designed
to resemble the classic cinemas from the 1920s. It
offers comfortable, reclining seats and individual
tray tables for food and drinks. The grand
opening is next week and will feature showings
of classic films from different eras! And here's
good advice: to avoid traffic in the city center, the
Braddon Cinema is easily reached by riding the
train to Center Station.
71. What feature of a business does the speaker
emphasize?
(A) The quality of its food
(B) The extended hours it is open
(C) The style of its decor
(D) The affordable prices it offers
72. What can attendees do at the grand opening event?
(A) Go on a tour
(B) Get a free gift
(c) Talk to an actor
(D) Watch some movies
73. What does the speaker advise event attendees to do?
(A) Arrive early
(B) Use public transportation
(C) Order tickets in advance
(D) Purchase a membership
74-76

M-Cn Hi.This is Abdi calling from the Springtown

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Hotel reservation desk. We received your e-mail
regarding your upcoming reservation. I see
that you asked to move to a room facing the
We make every effort to accommodate
such requests, but those rooms are always booked
far in advance. Your current room, though, has a
lovely view of our garden, which we think you will
quite enjoy this time of year. And don't forget to
bring your swimming suit! Our new pool will be
open for the first time this weekend
74. What does the listener want to do?
(A) Request shuttle service
(B) Extend a hotel stay
(C) Change a room assignment
(D) Cancel a reservation
75. Why does the speaker say， "those rooms are always
booked far in advance”？
(A) To express approval for a room design
®) To explain why a hotel ¡s successful
(c) To indicate his disbelief
(D) To deny the listener’s request
76. According to the speaker, What should the listener
bring?
A) Some warm clothes
(B) Some swimwear
(c) A credit card
(D) A copy of a key
77-79

W-Am Good morning, volunteers. My name is

Lisa Campbell. Thank you for coming today to help
us maintain the natural habitat here at the Blue
Mountain Forest Preserve. Forest conservation is
so important! Since this is your first day, HI cover
of the basics. I advise you to always carry
water with you. We have ref¡liable bottles, and
everyone is welcome to take one as a gift from us at the
forest preserve. It can get hot in the afternoon, so staying
hydrated is important. Now, if you'll follow me, I'll
show you the steps for planting young tree saplings to
support biodiversity.

77. Who most likely is the speaker?

(A) An archaeologist
(B) A marine biologist
(c) A conservation expert
(D) An athletic trainer
78. What does the speaker advise the listeners to do?

16
(A) Take a water bottle
(B) Consult a site map
(C) Apply sunscreen regularly
(D) Write careful notes
79. What does the speaker say she is going to do next?
(A) Answer some questions
(B) Demonstrate a process
(C) Introduce a colleague
(D) Take the listeners to lunch
80-82

Hello, Kwang-Ho. Listen, I hate to bother

you after you've left the office for the day, but 80I
just took a look at the materials for the health
insurance orientation we're doing for our new
employees on Wednesday morning. 81Andre was
supposed to finish preparing the new employee
benefits packets, but he's been out sick, so they're
not done. I know you're going to be busy, but I
don't have any appointments tomorrow. I do have
a couple of questions about some of the materials,
though, so 82give me a call back,thanks.

80. Why will the speaker be traveling?

(A) To inspect a factory
(B) To repair a product
(c) To perform in a concert
(D) To attend a workshop
81. Why ¡s the speaker concerned?
(A) A seating arrangement is wrong.
(B) A company credit card was not charged.
(C) Some meal tickets were not sent
(D) Her taxi driver is unable to find a hotel.
82. What does the speaker ask the listener to do?
(A) Send an e-mail
(B) Meet at an office
(C) Confirm a schedule
(D) Look up an account number
83-85

M-Au This is the end of our tour. Thank you for

coming to the Oakton Garden Collective. I hope
you've learned a lot about urban gardening. Feel
free to spend more time looking around. Don’t
forget to pick up your free vegetable seedling
before you leave. You can choose a cucumber plant
or a tomato plant. Also, if you'd like to have
your own garden plot next spring, applications
are now available. You'll get a plot for just a small
17
fee. We have many other fun activities listed
in our monthly newsletter. Consider joining our
e-mail list to receive these monthly updates about
upcoming events
83. What does the speaker remind the listeners to do?
(A) Keep a gate closed
(B) Return equipment to a shed
(C) Check a list of supplies
(D) Select a free gift
84. According to the speaker, what can the listeners apply
for?
(A) A garden plot
(B) A volunteer opportunity
(c) A gardening workshop
(D) A farmers market table
85. How can the listeners get information about future
events?
(A) By signing up for a newsletter
(B) By joining a membership program
(c) By looking at a Web site
(D) By attending weekly meetings
86-88

W-Br Have you developed the perfect product

but are unsure how to reach more customers?
At Whole Planet Marketing, our team of expert
digital marketers is ready to help you reach your
target audience. Unlike other marketing firms,
we'll connect you with a digital marketer
who'll work with you individually. During your
one-on-one meetings, you'll develop a marketing
plan that will draw in customers. Just go to
wholeplanetmarketing.com today to complete a
brief questionnaire. Then, one of our specialists
will contact you to make an appointment for a
free proposal. Let Whole Planet Marketing bring
customers to you!
86. What service does the business offer?
(A) Financial planning
(B) Digital marketing
(C) Real estate sales
(D) International shipping
87. According to the speaker, how is the business
different from its competitors?
(A) It has several local offices.
(B) It offers a money-back guarantee·
(C) Its employees have industry certification·
(D) Its employees work one-on-one with clients.

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88. How can the listeners make an appointment?
(A) By sending an e-mail
(B) By calling customer service
(C) By filling out a questionnaire
(D) By sending a text message
89-91

M-Au Hello, everyone. 8 ‫؟‬There’s very exciting

news for all of us here at the Ziegler Research
Institute. We’ve just been awarded the Sugiyama
Grant to support our research into aquatic
ecosystems. We can now invest in state-of-the-art
equipment to study the biodiversity of coral reefs.
As you may know, the Sugiyama Foundation
offers a variety of substantial grants each year. It’s
notable, though, that for this particular award,
they received over 200 applications. Our work
at the reefs will probably not begin for several
months. We still need to order the equipment.
But I want to thank you for your efforts on the
application.

89. Who most likely are the listeners?

(A) Marine biologists
(B) Museum directors
(C) Rare-book librarians
(D) Agricultural engineers
90. What does the speaker mean when he says， "they
received over 200 applications"?
(A) An opportunity is unlikely to occur.
(B) An award is impressive.
(c) A decision will take longer than usual·
(D) A competitor has been very successful
91. Why does the speaker say that work cannot begin
right away?
(A) Additional funds are needed.
(B) Some special training is required.
(C) An application has to be approved.
(D) Some equipment needs to be ordered.
92-94

W-Am On behalf of Onetech Solar, I’d like to

welcome you to our manufacturing facility and
congratulate you on your employment here.
I’m Yuri Yamakawa, and today I’ll be leading
this orientation for new hires. We’ll start with a
video that provides an overview of the production
process for the solar panels we make. Then we’ll
tour the various areas of the factory, including the
19
assembly line and the quality-control inspection
center. After lunch, my colleague Mariko Hara
will join you. I have a consultation with a client.
And now, let's get started with the video
What is the purpose of the talk?
(A) To recognize outstanding achievements
(B) To introduce new products to the public
(C) To announce a managers retirement
(D) To provide new employees with information
93. Where is the talk taking place?
(A) At a banquet hall
(B) At a government building
(c) At a factory
(D) Ata construction site
94. What does the speaker mean when she says， “1 have
a consultation with a client"?
(A) She needs to reschedule a meeting.
(B) She will not be with the listeners ‫؛‬n the afternoon,
(c) A customer has just placed a large order.
(D) A marketing campaign will begin soon
95-97

M-Cn H ·‫؛‬This is Vjnod Singh. I was in your

store on Monday looking at refrigerators for my
apartment. One of your employees showed me
what you have in stock. I’ve decided to go
with the extra-large refrigerator —the one with the
stainless-steel finish, because it'll match the other
appliances in my apartment. Oh, also, is there
an additional charge for delivering outside of the
downtown area? Please call me at 555-0130 so we
can finalize the details

95. What ¡s the main purpose of the call?

(A) To place an order
(B） To dispute a charge
(C) To arrange a meeting
(D) To check a store's inventory
96. Look at the graphic. Which model does the speaker
prefer?
(A) SG-200
(B) SG-250
(C) XG-300
(D) XG-350
97. What does the speaker ask about?
(A) A warranty
(B) A return process
(c) A delivery fee

20
(D) Product availability

98-100

W-Am Good afternoon, everyone. Td like to go

over the product tests for our laptop-computer
backpack, because they will require some design
changes. As you know, we hired a marketing
firm to test the prototype you designed among customers
Now, we received very positive
feedback overall. Consumers liked the separate
computer compartment. However,"many people
felt that the shoulder straps were uncomfortable
when the bag was full. It's important that the
backpack have comfortable shoulder straps,
since its purpose is to carry heavy equipment.
98
,99,ioo٧٧e need to revise the design as quickly
possible, since we're scheduled to have our
official product release early next year
98.
Who most likely are the listeners?
(A) Marketing experts
(B) Product testers
(C) Product designers
(D) Audio engineers
99. Look at the graphic. What was the approval rating of
the feature that will be improved?
(A) 40 percent
(B) 50 percent
(C) 60 percent
(D) 80 percent
100. According to the speaker, why is a revision urgent?
(A) A competitor is making a similar product.
(B) A product will be offered for sale soon.
(C) A product will be introduced at a trade show.
(D) The cost of a produces materials will rise soon.

21
 TEST 2
TEST 2

PART 1 PHẦN 1

1.
(A) A woman is holding a power tool.
(B) A woman is opening a drawer.
(C) A printer is being unplugged.
(D) Office supplies are being put into a box

2.
(A) Plants are on top of a cart.
(B) A watering can is next to some trees.
(C) A man is digging in a garden.
(D) A man ¡s near a display of potted plants.

3.
(A) The man is fixing a machine.
(B) The man is buying some equipment.
(C) The man is lifting a weight.
(D) The man is looking at the ceiling

4.
(A) A wall is decorated with various items.
(B) Two chairs are blocking a doorway.
(C) A door has been propped open with a statue.
(D) A painting is hanging next to a window

5.
(A) Some people are browsing in a shop.
(B) Some people are exchanging gifts.
(C) A customer is paying for some goods.
(D) Some salespeople are preparing a display.

6.
(A) Cones are blocking access to a road.
(B) Some soil is in a pile on the ground.
(C) Some bushes have been planted jn front of a
building.
(D) A tree is lying in the roadway·
PART 2

7. Who’s responsible for hiring at our fitness

center?
(A) Mr. Gonzalez is going to get a membership
(B) I forgot to sign in at reception.
(C) Mr Lin and Ms. Weiss are.
8. Where do you usually purchase office supplies?
(A) We put them in the hallway cabinets.
22
(B) At the store on Maple Avenue.
(C) A manager’s approval.
9. What time does Mr. Park usually leave?
(A) Around six o’clock in the evening.
(B) He left everything we need.
(C) We’ve had many interns over the years
10. Do you want to present your research to the
marketing team?
(A) That’s what I’ve heard as well.
(B) If we can find the time for it.
(C) Yes, I received the gift.
11. Our company picnic is on Friday,isn’t it?
(A) Those times are both booked.
(B) Only if you can find them easily.
(C) Right-in two days
12. Isn’t the bus supposed to stop here?
(A) Yes, according to the schedule.
(B) I’m on my way now.
(C) It listed several potential clients.
13. We should fill this order quickly,shouldrVt we?
(A) No, I haven’t yet.
(B) Yes, it’s for an important client.
(C) Try using this key.
14. How do you like your new job?
(A) I can work from home quite often.
(B) A career in electrical engineering.
(C) My sister helped me apply.
15. Let’s go to the cafeteria for lunch today
(A) There should be one in the filing cabinet.
(B) Which local restaurant do you prefer?
(C) I don’t think I can take a break.
16. When will we hire the new interns?
(A) Mr. Wyeth is handling that.
(B) With more time to spare than usual.
(C) The highest available salary.
17. How often should I mail these statements?
(A) Yes, you can buy one online.
(B) The post office on Grant Street.
(C) We send them out once a month.
18. Why did you put that food in the Geezer?
(A) It’s not working well currently.
(B) I ‫ا‬meant to put i‫؛‬t in the refrigerator.
(C) Let’s start making dinner soon.
19. Could you print the agenda for the meeting?
(A) Its already on your desk.
(B) No,the other printer.
(C) Was that a client?

23
20. How far are you from the clinic?
(A) I’m close enough to walk.
(B) I need to see the doctor.
(C) lt’s a well-known clinic

21. Didn’t you get a printout of the

companyNewsletter from Emiko?
(A) She started working here three years ago.
(B) I was out of town last week.
(C) Yes, I do like to write.
22. When do you need to renew your passport?
(A) Be careful not to lose your tickets.
(B) A brand-new type of microchip.
(C) Soon, because it’s about to expire
23. Who can help me find replacement parts for
my computer?
(A) Here are all the latest statements.
(B) I can help you look through the inventory,
(C) Put these on that shelf.
24. I can’t make it to the company dinner tonight.
(A) Managers expect everyone to be there.
(B) A buffet-style restaurant.
(C) A meeting once a week.
25. Do you work in this neighborhood?
(A) Yes, I’d like to.
(B) No, my office isn’t nearby.
(C) There aren’t any of those here.
26. It’s time for our quarterly earnings report, isn’t it?‫؛‬
(A) Was there an e-mail reminder about it?
(B) To pay for a new advertising campaign.
(C) No,a different pair of earrings.
27. What did you do with the guest list that I sent
you?
(A) After everyone received it.
(B) I passed it along to everyone who needed.
(C) We’re supposed to leave soon.
28. Did you see the announcement about Emily’s
promotion?
(A) All the technology’s been upgraded.
(B) Perhaps a good career counselor.
(C) l’ve been busy all morning.
29. Let’s try our best to finish the project on time.
(A) All except the first one.
(B) We may need a few more days.
(C) I think over time it will.
30. Where’s the store manager?
(A) A recent hiring decision.
24
(B) I enjoy shopping at that store.
(C) She went out for lunch
31. The software you’re using isn’t very reliable.
(A) These chairs aren’t very comfortable.
(B) I’ve been using it for years with no
problems.
(C) I saw that computer at the store.
Part 3

32-34

W-Am: Hello, Forest Grove Photography Services. W-Am: Xin chào, Forest Grove Photography Services. Tôi có thể
How can I help you? giúp được bạn chứ?
M-Cn: Hi, I’d like to get a photographer to cover our M-Cn: Xin chào, tôi muốn tìm một thợ chụp ảnh, người có thể
event.‫؛‬It’s a charity basketball game next Tuesday chụp ảnh cho sự kiện của chúng tôi. ‘Nó là một cuộc thi đấu bóng
night. I was hoping to get Thomas Zukowski. He rổ thiện nguyện vào tối thứ ba tới. Tôi muốn tìm Thomas
works for you, right? Zukouski. Anh ấy làm việc ở chỗ bạn đúng không?’
W-Am: Yes, but unfortunately, Thomas doesn’t W-Am: Đúng vậy, nhưng không may thay, Thomas thường không
usually work evenings. làm việc vào buổi tối.
M-Cn: Oh, too bad. Could you recommend somebody M-Cn: Ồ, tệ thật. Bạn có gợi ý thợ nào không?
else? W-Am: Trước khi tôi gợi ý, để tôi hỏi anh ấy đã. Anh ấy có thể
W-Am: Before I do that, let me talk to him. He tạo ra ngoại lệ. Tom rất yêu bóng rổ.
might make an exception. Tom does love basketball.
32. Why is the man calling? 32. Tại sao người đàn ông lại gọi điện ?
(A) To rent a facility (A) Để thuê một trụ sở
(B) To hire a photographer (B) Để thuê thợ chụp ảnh
(C) To request a price list (C) Để yêu cầu một bảng giá
(D) To schedule a repair (D) Để lên lịch sửa chữa
33. What problem does the woman mention? 33. Vấn đề người phụ nữ đề cập là gì?
(A) Her employee does not have transportation. (A) Nhân viên của cô ấy không có phương tiện di chuyển.
(B) Her service does not cover sports events. (B) Dịch vụ của cô ấy không bao gồm sự kiện thể thao.
(C) The weather will be bad on Tuesday. (C) Thời tiết sẽ không tốt vào thứ ba.
(D) The time the man requested is too late (D) Thời gian mà người đàn ông yêu cầu quá trễ.
34. What does the woman say she will do? 34. Người phụ nữ nói rằng cô ấy sẽ làm gì?
(A) Issue a refund (A) Hoàn lại tiền.
(B) Cancel an order (B) Hủy yêu cầu.
(C) Talk to an employee (C) Nói chuyện với nhân viên.
(D) E-mail her manager (D) Gửi e-mail cho quản lý của cô ấy.
35-37

M-Cn: Good morning. It looks like we received a lot M-Cn: Chào buổi sáng. Dường như chúng ta đã nhận được rất
of new orders online last night. nhiều đơn hàng trực tuyến mới tối qua.
W-Br: Yes, I saw that when I got in this morning. Can W-Br: Vâng, tôi đã thấy khi vào đây sáng nay. Liệu bạn có thể
you package all of them by yourself? đóng gói hết chúng nó được không?
M-Cn: Well, there are so many, I may not be able to M-Cn: Ồ, có nhiều quá, tôi có thể không thể hoàn thành mọi thứ
finish everything today. hôm nay.
W-Br: Ok. I’ll call Maria Jeong and ask if she W-Br: Ok. Tôi sẽ gọi Maria Jeong và hỏi liệu cô ấy có thể đến
can come in early today to help. sớm ngày hôm nay để giúp không.
M-Cn: That’d be great. We also have to pack that big M-Cn: Thật tuyệt. Chúng ta cũng phải đóng gói lô hàng to đùng

25
shipment for the Henderson order. We finally got all đó cho đơn hàng của Henderson. Chúng ta cuối cùng có tất cả các
of the items in. mặ hàng.
W-Br: Oh, yes, do that first W-Br: Ồ, vâng, hãy làm việc đó trước.
35. Where most likely are the speakers? 35. Người nói có thể ở đâu?
(A) In a restaurant ، (A) Trong nhà hàng
(B) In a school (B) Trong trường
(C) In a warehouse (C) Trong kho
(D) In a library (D) Trong thư viện
36. Why do the speakers mention Maria Jeong? 36. Tại sao người nói đề cập đến Maria Jeong?
(A) She placed a very large order. (A) Cô ấy đã đặt một đơn hàng rất lớn.
(B) She wants to replace a product (B) Cô ấy muốn thay thế một món hàng.
(C) She is unable to work today. (C) Cô ấy không thể làm việc tối nay.
(D) She may be able to help with a task (D) Cô ấy có thể giúp làm nhiệm vụ.
37. What will the man probably do next? 37. Người đàn ông có thể làm gì tiếp theo?
(A) Pack an order (A) Đóng gói đơn hàng.
(B) Call a colleague (B) Gọi cho đồng nghiệp.
(C) Process a refund (C) Xử lý hoàn tiền.
(D) Write to a customer (D) Viết cho khách hàng.
38-40

M-Au: Haruna, we've planned most of the details for Mr-Au: Haruna, chúng ta đã lên kế hoạch cho hầu hết chi tiết cho
the corporate retreat, including housing and most chuyến nghỉ dưỡng của công ty, bao gồm nhà ở và hầu hết các
activities, but we still need to decide where to go for hoạt động, nhưng chúng ta vẫn cần quyết định đi nơi nào cho tiệc
Saturday's closing dinner. tối thân mật vào tối thứ bảy.
W-Am: Yes, I sent you several menus. Did you like W-Am: Vâng, tôi đã gửi bạn một số thực đơn. Bạn có thích nơi
any of the places? McNally's is close by. nào trong số đó không? McNally gần ở đây.
M-Au: Yes, that would be convenient. We could even M-Au: Vâng, thế thì thật thuận tiện. Chúng ta có thể đi bộ đến đó
walk there from the hotel. But the prices are a little từ khách sạn. Nhưng giá cả có một chút cao.
high. W-Am: Tôi đồng ý. Nhưng tôi có thể xem liệu họ có thể giảm
W-Am: I agree. But I could see if they can offer us a lượng thức ăn, thay vì gọi thực đơn thông thường.
reduced catering rate, rather than ordering off the
regular menu.
38. What do the speakers need to choose? 38. Người nói cần chọn gì?
(A) An introductory activity for a retreat (A) Một hoạt động giới thiệu cho kì nghỉ dưỡng
(B) A residential site for a retreat (B) Một khu dân cư dành cho việc nghỉ dưỡng
(C) Decorations for a party (C) Trang trí cho bữa tiệc
(D) A location for a dinner (D) Một địa điểm cho bữa tối
39. What do the speakers like about McNally’s? 39. Điều gì khiến người nói thích về McNally?
(A) It is nearby. (A) Nó ở gần
(B) It is open late (B) Nó mở cửa trễ
(C) It is highly recommended. (C) Nó được giới thiệu tốt
(D) It has been remodeled. (D) Nó đã được sửa sang lại.
40. What does the woman offer to do? 40. Người phụ nữ yêu cầu làm gì?
(A) See what the retreat attendees prefer (A) Xem những người tham dự chuyến nghỉ dưỡng muốn gì
(B) Find an alternative site (B) Tìm một trang web thay thế
(C) Discuss pricing options (C) Bàn bạc những lựa chọn về giá
(D) Contact a hotel (D) Liên lạc khách sạn
41-43

26
W-Am: Janelle and Rico, could you give me an update W-Am: Janelle và Rico, các bạn có thể đưa tôi thông tin mới cập
on how our new medical records software is coming? nhật về phần mềm hồ sơ y tế mới của chúng ta không?
W-Br: Sure. Per the customer's request, I've updated W-Br: Chắc chắn rồi. Với mỗi yêu cầu của khách hàng, tôi đã
the logo and changed the font. cập nhật logo và thay đổi phông chữ.
M-Cn: The customer has communicated with us a lot M-Cn: Khách hàng bàn bạc với chúng ta rất nhiều trong dự án
on this project. Having their feedback at every stage of này. Có được phản hồi của họ ở từng bước trong quá trình rất
the process has been helpful. hữu ích.
W-Am: Excellent. It sounds like we're on schedule for W-Am: Xuất sắc. Dường như chúng ta đang trong tiến trình hoàn
completing our beta version. Then we can hand it off thiện phiên bản beta của chúng ta. Sau đó chúng ta có thể giao nó
to our marketing team. cho đội ngũ tiếp thị của chúng tôi.
41. What does the speakers 5 company produce? 41. Công ty của người nói thứ 5 sản xuất gì?
(A) Computers (A) Máy tính
(B) Software (B) Phần mềm
(C) Web sites (C) Trang web
(D) Medical equipment (D) Dụng cụ y tế
42. What does the man say has been helpful? 42. Người đàn ông nói việc gì đã hữu ích?
(A) Focus group data (A) Tập trung vào dữ liệu của nhóm
(B) An engineering consultant (B) Một nhà tư vấn kỹ thuật
(C) A search engine (C) Một công cụ tìm kiếm
(D) Customer feedback (D) Phản hồi của khách hàng
43. What js the next step in the project that the 43. Bước kế tiếp trong kế hoạch mà người nói đang bàn bạc là gì?
speakers are discussing? (A) Đưa bản thuyết trình cho khách hàng
(A) Giving a presentation to the client (B) Gửi sản phẩm cho một nhóm khác trong công ty
(B) Sending a product to another group In thecompany (C) Lập kết hoạch cho giai đoạn phát triển tiếp theo
(C) Creating a schedule for the next phase of (D) Định giá cho sản phẩm
development
(D) Determining the price of a product
44-46

M-Cn: Hello,this is Ian Nelson from Regal M-Cn: Xin chào, đây là Ian Nelson từ Regal Bathrooms, tôi gọi để
Bathrooms, I’m following up to make sure that you’re xác nhận rằng bạn hài lòng với công việc mà nhóm công nhân của
pleased with the job our workers did in your house. chúng tôi làm ở nhà bạn.
W-Am: Thank you for calling. Yes. They did a great W-Am: Cảm ơn vì đã gọi điện. Họ đã làm việc rất tốt. Sàn nhà
job. The bathroom floor was replaced, and the new tile phòng tắm đã được thay mới, và gạch lót sàn mới trông rất tuyệt.
looks great. I’m very happy with the job. Tôi rất vui với công việc ấy.
M-Cn: That's good to hear. If there are other jobs you M-Cn: Nghe thật tốt. Nếu có việc cần làm, tôi hy vọng bạn sẽ liên
need done,I hope you’ll reach out to us again. hệ chúng tôi một lần nữa.
W-Am: That reminds me. 4 I was thinking of W-An: Điều đó nhắc tôi nhớ. Tôi đang nghĩ đến việc thay thế tủ
replacing my kitchen cabinets. Is that something you’d bếp của mình. Đó có phải là điều bạn cps thể làm không?
possibly do? M-Cn: Chúng tôi không, nhưng tôi có thể gợi ý một công ty tôi
M-Cn: We don’t, but I can recommend a company I thường làm việc cùng. Khách hàng của họ rất hài lòng. Để tôi lất
often work with. Their customers have been very số điện thoại của họ. Một giây.
satisfied. Let me get their phone number. One second. W-An: Cảm ơn
W-Am: Thanks.
44. What is the purpose of the phone call? 44. Mục đích của cuộc gọi là gì?
(A) To help a customer choose a product (A) Để giúp khách hàng chọn sản phẩm
(B) To check on a customer’s satisfaction (B) Để kiểm tra sự hài lòng của khách hàng
(C) To inform a customer of a price estimate (C) Để thông báo cho khách hàng giá ước tính
(D) Để quảng cáo một dịch vụ đặc biệt
27
(D) To advertise a special offer

45. What does the man say about replacing kitchen 45. Người đàn ông nói gì về việc thay thế kệ bếp?
cabinets? (A) Anh ấy đảm bảo công ty sẽ hoạt động tốt
(A) He guarantees his company will do a good job. (B) Công ty của anh ấy quá bận để làm việc
(B) His company ¡stoo busy to do the work. (C) Công ty của anh ấy không đảm nhận việc đó
(C) His company does not do that type of work. (D) Anh ấy nghĩ nó là một công việc đắt đỏ
(D) He thinks it will be an expensive job.
46. What will the man most likely do next? 46. Người đàn ông chuẩn bị làm gì tiếp theo?
(A) Send workers to the woman’s house (A) Gửi công nhân đến nhà người phụ nữ
(B) Find a telephone number for the woman (B) Tìm một số điện thoại cho người phụ nữ
(C) Check kitchen cabinet prices (C) Kiểm tra giá kệ bếp
(D) Discuss a new product with some workers (D) Bàn bạc một sản phẩm mới với vài công nhân
47-49

W-Br: My name is Laura. I refill my medication here W-Br: Tôi tên là Laura. Tôi bổ sung thuốc của tôi mỗi tháng một
at this pharmacy once a month. But on Monday I'm lần. Nhưng vào thứ hai, tôi sẽ đi công tác nước ngoài trong hai
going to travel abroad for work for two months, and I tháng, và tôi thắc mắc lần này tôi có thể bổ sung thêm cho hai
wonder if I can get a two-month refill this time. tháng hay không.
M-Cn: It shouldn't be a problem. However, your M-Cn: Đó không phải là vấn đề. Tuy nhiên, bác sĩ của bạn phải
doctor must send US the two-month prescription, so gửi đơn thuốc cho chúng tôi trong hai tháng, vì vậy bạn cần phải
you need to contact her first. liên hệ với cô ấy trước.
W-Br: Oh, I see. I’ll give her a call during my lunch W-Br: Ồ tôi hiểu rồi. Tôi sẽ gọi cô ấy trong giờ nghỉ trưa của tôi
break today. When are you open until today? hôm nay. Bạn sẽ mở cửa tới mấy giờ?
M-Cn: Until 9P.M. But once we receive your doctor's M-Cn: Cho đến 9 giờ tối, Nhưng một khi chúng tôi nhận được đơn
prescription, we can deliver the medication directly to thuốc của bác sĩ, chúng tôi có thể gửi thuốc trực tiếp cho bạn.
your home.
47. Where is the conversation taking place? 47. Đoạn hội thoại được diễn ra ở đâu?
(A) At a travel agency (A) Ở một công ty du lịch
(B) At a pharmacy (B) Ở một hiệu thuốc
(C) At a mobile phone store (C) Ở một cửa hàng điện thoại
(D) At a hotel (D) Ở khách sạn
48. What does the woman say she will do at lunch 48. Người phụ nữ nói cô ấy sẽ làm gì vào buổi nghỉ trưa hôm nay?
today? (A) Đi đến sân bay
(A) Go to the airport (B) In một chiếc vé
(B) Print out a ticket (C) Đăng ký nhận quà tặng
(C) Register for a giveaway (D) Gọi điện cho bác sĩ
(D) Call a doctor
49. What does the man offer to do? 49. Người đàn ông gợi ý làm điều gì?
(A) Arrange a delivery (A) Sắp xếp giao hàng
(B) Postpone an appointment (B) Hoãn một cuộc hẹn
(C) Check a discount rate (C) Kiểm tra tỉ lệ chiết khấu
(D) Download an application (D) Tải xuống một ứng dụng
50-52

M-Au: Miller's Sporting Goods. Joey speaking. M-Au: Cửa hàng vật dụng thể thao của Miller. Joey đang trả lời
W-Am: Hello, I’m calling from West End High W-Am: Xin chào, tôi gọi từ trường trung học West End. Chúng tôi
School. We're looking to make a big purchase for our đang tìm cách mua một đơn hàng lớn cho đội bóng chày sinh viên
student baseball teams. Our equipment is getting old, của mình. Thiết bị của chúng tôi đang cũ dần, va chúng tôi cũng

28
and we would like to get new uniforms too. ‫؛‬We have muốn có đồng phục mới. Chúng tôi có hạn chế về ngân sách.
budget restrictions, though. M-Au: Vâng, chúng tôi có giảm giá cho việc mua số lượng lớn và
M-Au: Well, we do offer discounts for bulk purchases. chúng tôi có nhiều mức giá cho đồng phục; rất nhiều món có giá
And we have a number of price ranges for uniforms; hợp lý. Hãy để tôi gọi điện cho quản lý và bạn có thể thảo luận chi
many are very reasonable. Let me get the manager on tiết cụ thể.
the phone, and you can discuss the specifics.
50. Where does the woman work? 50. Người phụ nữ làm việc ở đâu?
(A) At a baseball stadium (A) Ở sân bóng chày
(B) At a fitness center (B) Ở trung tâm thể hình
(C) At a shipping warehouse (C) Ở kho vận chuyển
(D) At a school (D) Ở trường
51. What is the woman concerned about? 51. Người phụ nữ lo lắng về điều gì?
(A) A stored closing time (A) Thời gian đóng cửa của cửa tiệm
(B) Overall costs (B) Giá tổng
(C) When an order will be received (C) Thời gian nhận đơn hàng
(D) The color of some uniform (D) Màu sắc của đồng phục
52. What will the man do next? 52. Người đàn ông sẽ làm gì tiếp theo?
(A) Look up some prices (A) Tra giá
(B） Package an order (B) Đóng gói đơn hàng
(C) Call a manager (C) Gọi cho quản lý
(D) Check the store’s inventory (D) Kiểm tra hàng tồn kho của cửa hàng

53-55
M-Br: Hi, this is Gemini Flowers. I’m calling about M-Br: Xin chào, đây là Gemini Flowers. Tôi đang gọi để hỏi về
the order you placed for your award luncheon on July đơn hàng mà bạn đã đặt cho bữa tiệc trưa vào ngày 12 tháng 7.
twelfth. Unfortunately, our supplier is out of pink Thật không may, nhà cung cấp đã hết hoa hồng.
roses. M-Cn: Ồ, không! Màu hồng phù hợp với logo của công ty chúng
M-Cn: Oh, no! Pink matches our corporate logo! I tôi! Tôi đã đặt hàng chúng đặc biệt cho dịp này
ordered them especially for this occasion! W-Br: Tôi hiểu cho sự thất vọng của bạn. Tôi có thể giảm giá 10%
W-Br: I understand your disappointment, sir. I can trên tổng chi phí đơn hàng của bạn và thay thế hoa hồng bằng hoa
offer a ten percent discount on the total cost of your hồng vàng.
order and replace the pink roses with yellow ones. M-Cn: À, tôi chưa nói với ai về hoa hồng cả. Tôi nghĩ rằng không
M-Cn: Well, I didn't tell anyone about the roses. I ai thực sự thất vọng
suppose no one will really be disappointed.
53. What problem does the woman mention? 53. Vấn đề mà người phụ nữ đề cập đến?
(A) There ¡s no time to create centerpieces. (A) Không có thời gian để tạo ra vật trang trí trung tâm
(B) The shop never received the man’s order· (B) Cửa hàng sẽ không nhận đơn hàng của người đàn ông
(C) A supplier cannot fulfill an order. (C) Người cung cấp không thể cung cấp đầy đủ đơn hàng
(D) The wrong date‫؛‬s on the order form· (D) Ngày bị sai trên đơn hàng
54. What does the man say about his company’s logo? 54. Người đàn ông nói gì về logo của công ty anh ấy?
(A) It was designed many years ago. (A) Nó được thiết kế mấy năm trước
(B) It contains the color pink. (B) Nó gồm màu hồng
(C) It won an award. (C) Nó từng thắng một giải thưởng
(D) It features a drawing of flowers (D) Nó có hình vẽ bông hoa.
55. What does the man mean when he says “I suppose 55. Ý nghĩa của câu nói của người đàn ông “ Tôi nghĩ rằng không
no one will really be disappointed”？ ai thực sự thất vọng”?
29
(A) He will postpone the luncheon. (A) Anh ấy sẽ hoãn bữa trưa.
(B) He will accept the woman’s offer. (B) Ang ấy sẽ đồng ý với yêu cầu của người phụ nữ
(C) He will find a replacement award. (C) Anh ấy sẽ tìm phần thưởng thay thế
(D) He will modify the company’s logo. (D) Anh ấy sẽ sửa logo của công ty
56-58

W-Br: Unfortunately, our development team has some W-Br: Thật không may, nhóm phát triển của chúng tôi có một số
bad news. It turns out we'll need to push back the tin xấu. Hóa ra chúng tôi sẽ phải trì hoãn việc vận chuyển động cơ
shipment of the prototype motor we've been nguyên mẫu mà chúng tôi đang phát triển cho khách hàng
developing for our client. M-Cn: uh-oh. Tại sao lại có chuyện chậm trễ?
M-Cn: Uh-oh. Why will there be a delay? W-Br: Chà, một số bộ phận mà chúng tôi nhận được để chế tạo
W-Br: Well, some of the components we received nguyên mẫu đã không vượt qua thử nghiệm ban đầu, nên chúng
to build the prototype are failing initial tests, so we tôi khôngbtheer giao hàng đúng hẹn. Janet, cô có thể nói với
won't be able to make the delivery deadline. Janet, khách hàng không?
could you let the client know? W-Am: Vâng, tôi sẽ liên lạc với họ ngay.
W-Am: Yes, I’ll contact them right away. M-Cn: Và tôi muốn nhóm phát triển bắt đầu cung cấp cho tôi bản
M-Cn: And I’d like the development team to start cập nhật hằng ngày về tiến độ của vấn đề này.
giving me daily briefings about progress on this issue.
56. What kind of company do the speakers most likely 56. Loại hình công ty mà người nói đang làm việc là gì?
work for? (A) sản xuất
(A) Manufacturing (B) tài chính
(B) Financial (C) xuất bản
(C) Publishing (D) giáo dục
(D) Educational
57. What problem are the speakers discussing? 57. Vấn đề mà người nói đề cập đến là gì?
(A) A pause while more funding is obtained (A) Tạm dừng khi nhận được nhiều tài trợ hơn
(B) A delay in making a delivery (B) Giao hàng chậm trễ
(C) A need for the company to relocate (C) Công ty cần chuyển địa điểm
(D) The loss of some experienced staff (D) Mất một số nhân viên có kinh nghiệm
58. What does the man request? 58. Yêu cầu của người đàn ông là gì?
(A) A report from the client (A) Báo cáo từ khách hàng
(B) A faster pace of work (B) Tốc độ làm việc nhanh hơn
(C) Additional employees (C) Nhân viên bổ sung
(D) Daily updates Om the team (D) Cập nhật hằng ngày của nhóm
59-61

W-Br: Good evening. Legend Hotel. How may I help W-Br: Chào buổi tối. Khách sạn Leged. Tôi có thể giúp gì cho
you? bạn?
M-Au: Hello. Tm at the local airport. Does the hotel M-Au: Xin chào, Tôi đang ở sân bay địa phương. Khách sạn có xe
run shuttle buses to here? đưa đón đến đây không?
W-Br: We usually don't, but... was your flight W-Br: Chúng tôi thường không có, nhưng… chuyến bay ban đầu
originally scheduled for Central Airport? của anh có lịch trình bay đến Sân bay trung tâm phải không?
M-Au: It was, but apparently 'there's a problem M-Au: Đúng vậy, nhưng rõ ràng là có vấn đề ở trung tâm
at Central. W-Br: Vâng, đang thiếu nhân sự, nhưng một số chuyến bay đã
W-Br: Yes, there's a personnel shortage, but several được chuyển hướng đến sân bay địa phương. Chúng tôi đã bắt đầu
flights have been rerouted to the local airport. We chạy xe đưa đón đến sân bay sáng nay.
have started running an airport shuttle this morning. M-Au:Được rồi. Đó là tin tốt. Chuyến xe tiếp theo là khi nào?
M-Au: OK. That's good news. When is the next W-Br: Xe chạy mỗi nửa giờ. Số đặt trước của bạn là gì? Tôi sẽ
shuttle? đảm bảo phòng của bạn đã sẵn sàng khi bạn đến
30
W-Br: Buses run every half hour. What's your
reservation number? I’ll ensure that your room is
ready for you when you arrive
59. What does the woman say about Central Airport? 59. Người phụ nữ nói gì về sân bay trung tâm?
(A) The airport operates two shuttles. (A) Sân bay có hai chuyến xe
(B) There are not enough people working there. (B) Không có đủ người làm việc ở đó
(C) It is not far from the Legend Hotel. (C) Nó ko xa khách sạn Legend
(D) It is more modern than the local airport (D) Nó hiện đại hơn sân bay địa phương
60. Why does the man say, “That’s good news”？ 60. Tại sao người đàn ông nói “ đó là một tin tốt”?
(A) He will be able to take a shuttle to the hotel. (A) Anh ấy có thể bắt xe đưa đón đến khách sạn
(B) His flight was rescheduled. (B) Chuyến bay của anh ấy được sắp xếp lại
(C) Central Airport will reopen soon. (C) Sân bay trung tâm sẽ mở cửa lại sớm
(D) He will be able to change his hotel reservation (D) Anh ấy sẽ có thể đổi số thứ tự đặt trước ở khách sạn
61. What will the woman do for the man? 61. Người đàn bà sẽ làm gì cho người đàn ông?
(A) Give him the shuttle company’s phone number (A) Đưa cho anh ấy số điện thoại của công ty xe đưa đón
(B) Find information about Central Airport (B) Tìm thông tin về sân bay trung tâm
(C) Give him a discount on his reservation (C) Giảm giá cho anh ấy khi đặt phòng
(D) Make sure that his room has been prepared (D) Chắn chắn rằng phòng của anh ấy đã được chuẩn bị
62-64

M-Au: Hi, Marla. I'm calling to check whetheryou M-Au: Xin chào, Marla. Tôi đang gọi để kiểm tra xem bạn đã
received my outline of the design project for your nhận được phác thảo của tôi về dự án thiết kế cho việc thiết kế lại
căn hộ của bạn hay chưa. Tôi đã gửi e-mail cho bạn ngày hôm
apartment remodeling. I e-mailed it to you yesterday.
qua.
W-Am: Yes. Thank you for doing such a great job. I W-Am: Vâng. Cảm ơn bạn đã làm một việc tuyệt vời như vậy. Tôi
really liked your idea of opening up the kitchen and thực sự thích ý tưởng của bạn về việc mở nhà bếp và tạo ra một
creating an open space with the living room. không gian mở với phòng khách.
M-Au: Great. If everything looks good to you, I can M-Au: Tuyệt. Nếu mọi thứ có vẻ tốt với bạn, tôi có thể bắt đầu đặt
start ordering the supplies tomorrow. hàng những vật liệu vào ngày mai.
W-Am: Thực ra, tôi không thích gạch men của bạn chọn cho nhà
W-Am: Actually, I don’t like the ceramic tiles you
bếp. Tôi thích những viên đá cẩm thạch hơn nhiều. Tôi biết chúng
picked for the kitchen. I like the marble ones much đắt hơn, nhưng đó là một không gian nhỏ
better. I know they are more expensive, but it’s a small
space.

62. What did the man do yesterday? 62. Người đàn ông đã làm gì ngày hôm qua?
(A) He visited a property. (A) Anh ấy đến thăm một tài sản.
(B) Anh ấy đã liên hệ với một nhà cung cấp
(B) He contacted a supplier (C) Anh ấy đã gửi một kế hoạch.
(C) He sent a plan. (D) Anh ấy đã thực hiện một số phép đo
(D) He took some measurements
63. What does the woman say she likes? 63. Người phụ nữ nói cô ấy thích gì?
(A) The cost the man has estimated (A) Chi phí mà người đàn ông đã ước tính
(B) Thiết kế không gian mở
31
(B) The open-space design (C) Màu sắc mà người đàn ông đã chọn
(C) The colors the man has selected (D) Thời gian tu sửa
(D) The remodeling timeline
64. Look at the graphic. How much will the woman 64. Nhìn vào bức hình. Người phụ nữ sẽ trả bao nhiêu cho mỗi
pay for each tile? viên gạch?
(A) $1200 (A) $1200
(B) $6.50 (B) $6.50
(C) $4.99 (C) $4.99
(D) $2.50 (D) $2.50
65-67

M-Cn: Hi. I’d like to make a reservation for a group of M-Cn: Xin chào. Tôi muốn đặt chỗ cho một nhóm khách hàng sẽ đến
clients that will be visiting our company from the first thăm công ty chúng tôi từ ngày đầu tiên đến ngày sáu tháng Sáu. Tôi
cần tám phòng.
to the sixth of June. I need eight rooms. W-Br: Chúng tôi có sẵn cho khoảng thời gian đó. Loại phòng tôi giới
W-Br: We do have availability for that period. The thiệu cho bạn thường là 99 euro mỗi đêm, nhưng chúng tôi có thể
type of room I recommend for you is normally 99 giảm giá theo nhóm.
euros per night, but we can offer a group discount. M-Cn: Điều đó sẽ hiệu quả. Ngoài ra, vào ngày năm tháng Sáu,
chúng tôi muốn đưa khách hàng của chúng tôi tham quan các điểm
M-Cn: That'll work. Also, on June fifth, we want to tham quan địa phương. Bạn có thể giúp sắp xếp điều đó?
take our clients on a tour of the local attractions. W-Br: Chúng tôi có một người lên kế hoạch sự kiện ở đây, người sẽ
Could you help arrange that? có thể giúp bạn. Tên anh ấy là Pablo Gonzales. Tôi sẽ kết nối bạn với
W-Br: We have an event planner here who’ll be able văn phòng của anh ấy sau khi tôi hoàn tất đặt phòng
to help you. His name is Pablo Gonzales. I’ll connect
you to his office once I’ve completed your reservation.

65. Why is the man calling? 65. Tại sao người đàn ông gọi?
(A) To request a room change (A) Yêu cầu thay đổi phòng
(B) Để đặt chỗ theo nhóm
(B) To make a group reservation (C) Để đặt dịch vụ phòng
(C) To order room service (D) Khiếu nại về tiếng ồn
(D) To complain about noise
66. Look at the graphic. Which room type does the 66. Nhìn vào hình. Người phụ nữ đề cập đến loại phòng nào?
woman mention? (A) Phòng cao cấp
(B) Phòng đôi sang trọng
(A) Executive suite (C) Phòng King tiêu chuẩn
(B) Deluxe double (D) Phòng đơn cơ bản
(C) Standard king
(D) Single basic
67. Who is Pablo Gonzales? 67. Ai là Pablo Gonzales?
(A) An accountant (A) Kế toán viên
(B) A client (B) Khách hàng
(C) A bus driver (C) Tài xế xe buýt

32
(D) An event planner (D) Người lên kế hoạch sự kiện

68-70

M-Au: Hi, Joanna. The management group needs to M-Au: Xin chào, Joanna. Nhóm quản lý cần gửi đề cử cho giải
submit nominees for this year's award for outstanding thưởng nhân viên xuất sắc năm nay. Người giám sát của tôi muốn
biết liệu có người quản lý nào đã đề cử ai chưa.
employee. My supervisor wants to know if any W-Br: Chưa, Charles. Tôi đã gửi e-mail cho mọi người về nó một
managers have nominated anyone yet. tuần trước, nhưng tôi vẫn chưa nghe thấy gì cả. Tôi phải theo dõi các
W-Br: Not yet, Charles. I e-mailed everyone about it a nhà quản lý và cho họ biết thời hạn sắp đến.
week ago, but I haven't heard anything yet. I’II have to M-Au: OK, tốt, tôi đã in ra một bảng phân tích về các đại diện dịch
vụ khách hàng với nhiều đánh giá năm sao nhất cho khách hàng năm
follow up with the managers and let them know the ngoái. Chúng tôi đã có một người thực sự xuất sắc.
deadline is coming up. W-Br: Đó là những con số tuyệt vời. Bạn có thể tiếp tục và gửi một
M-Au: OK, well, I ‫؛‬printed out a breakdown of đề cử?
the customer service representatives with the most
five-star reviews fro customers last year. We had
someone who was really outstanding.
W-Br: Those are excellent numbers. Could you go
ahead and submit a nomination?

68. What is the conversation mainly about? 68. Cuộc trò chuyện chủ yếu về vấn đề gì?
(A) A sales strategy (A) Chiến lược bán hàng
(B) Cải thiện dịch vụ khách hàng
(B) An improvement in customer service (C) Một người quản lý mới
(C) A new manager (D) Một giải thưởng
(D) An award
69. Who does management the womanteam say she 69. Quản lý mà người phụ nữ nói rằng cô ấy sẽ gửi lời nhắc nhở đến
will send a reminder to? là ai?
(A) Đội ngũ quản lý
(A) The management team (B) Đại diện dịch vụ khách hàng
(B) The customer service representatives (C) Một biên tập viên tạp chí
(C) A magazine editor (D) Kỹ thuật viên sửa chữa
(D) A repair technician
70. Look at the graphic. Which representative is the 70. Nhìn vào hình. Người đàn ông có khả năng nói về đại diện nào
man most likely talking about? nhất?
(A) Jorge
(A) Jorge (B) Rebecca
(B) Rebecca (C) Jada
(C) Jada (D) Kent
(D) Kent
Part 4

71-73

33
W-Br: Looking for an interesting activity to celebrate W-Br: Tìm kiếm một hoạt động thú vị để chào mừng mùa xuân đến?
the coming of spring? Winford Gardens offers an Winford Gardens cung cấp một lối thoát đầy bình tĩnh, yên bình và
yên tĩnh chỉ cách khu vực trung tâm thành phố vài dặm. Winford
escape filled with calm, peace, and quiet just a few Gardens có nhiều mẫu vườn ngoài trời chứa đầy thực vật mà bạn
miles from the downtown area. Winford Gardens has thường sẽ không ăn ở bất cứ đâu gần đây. Cuối tuần này chúng ta sẽ
acres of outdoor gardens filled with plants you won't có một cuộc triển lãm về những cây cọ xanh Mexico. Nếu bạn chưa
typically food anywhere near here. This weekend we bao giờ nhìn thấy những loài thực vật nổi bật và độc đáo này, bây giờ
là cơ hội của bạn! Quán cà phê WinforcTs là một tòa nhà được
will have an exhibition of Mexican blue palms. If you chuyển đổi từng là nhà kính. Các loài thực vật và hoa nhiệt đới xung
have never seen these striking and unique plants, now quanh giúp làm cho việc ăn uống ở đó trở nên thú vị
is your chance! WinforcTs café is a converted building
that used to be a greenhouse. The surrounding tropical
plants and flowers help make dining there a pleasure
71. What is being advertised? 71. Những gì đang được quảng cáo?
(A) A trip to Mexico (A) Một chuyến đi đến Mexico
(B) Một tour du lịch thành phố
(B) A city tour (C) Một chuyến thăm trang trại
(C) A farm visit (D) Một vườn thực vật
(D) A botanical garden
72. What event is happening this weekend? 72. Sự kiện nào sẽ diễn ra vào cuối tuần này?
(A) A competition will be held. (A) Một cuộc thi sẽ được tổ chức.
(B) Special plants will be on display. (B) Các nhà máy đặc biệt sẽ được trưng bày.
(C) Crops will be planted. (C) Cây trồng sẽ được trồng.
(D) A special sale will take place. (D) Một đợt giảm giá đặc biệt sẽ diễn ra.
73. What event is happening this weekend? 73. Sự kiện nào sẽ diễn ra vào cuối tuần này?
(A) A competition will be held. (A) Một cuộc thi sẽ được tổ chức.
(B) Các nhà máy đặc biệt sẽ được trưng bày.
(B) Special plants will be on display. (C) Cây trồng sẽ được trồng.
(C) Crops will be planted. (D) Một đợt giảm giá đặc biệt sẽ diễn ra.
(D) A special sale will take place.
74-76
M-Au: Good afternoon. Welcome to this week's M-Au: Chào buổi chiều. Chào mừng bạn đến với cuộc họp của các
managers' meeting here at South Truck Deliveries. As nhà quản lý tuần này tại South Truck Deliveryies. Như bạn đã biết,
you know, weVe always written performance evaluations chúng tôi luôn viết đánh giá hiệu suất cho các tài xế và nhân viên
for our drivers and other employees pleased to important khác hài lòng với những thay đổi quan trọng. Bắt đầu từ năm nay,
chúng tôi sẽ sử dụng một ứng dụng phần mềm có tên Hồ sơ nhân sự
changes. Beginning this year, we will use a software để nhập đánh giá hiệu suất. Hãy để tôi giới thiệu cô Hwa Young Lee,
application called Personnel Profile to enter performance người đứng đầu bộ phận công nghệ thông tin của chúng tôi. Cô ấy sẽ
appraisals. Let me introduce Ms. Hwa Young Lee, the hướng dẫn bạn cách đăng ký một khóa đào tạo về cách sử dụng Hồ sơ
head of our IT department. 76She will walk you through Nhân sự và bạn sẽ hoàn thành việc ghi danh của mình vào cuối cuộc
họp này.
how to enroll in a training course on using Personnel
Profile, and you will complete your enrollment by the
end of this meeting.
.
74. Who most likely is the speaker? 74. Ai có thể là người nói?
(A) A salesperson (A) Nhân viên bán hàng
(B) Người quản lý
(B) A manager (C) Thanh tra an toàn
(C) A safety inspector (D) Một nhà phát triển phần mềm
(D) A software developer
75. What is the main topic of the talk? 75. Chủ đề chính của cuộc hội thoại là gì?
(A) A delivery route (A) Lộ trình giao hàng
(B) A corporate merger (B) Sáp nhập công ty
(C) Performance reviews (C) Đánh giá hiệu suất
(D) Thủ tục tuyển dụng
34
(D) Hiring procedures

76. What does the speaker ask the listeners to do? 76. Người nói yêu cầu người nghe làm gì?
(A) Pass along some information to workers (A) Chuyển một số thông tin cho người lao động
(B) Sign up for a training course (B) Đăng ký khóa đào tạo
(C) Get some information from customers (C) Nhận một số thông tin từ khách hàng
(D) Talk with employees about their goals for the year (D) Nói chuyện với nhân viên về các mục tiêu của họ trong năm
77-79
W-Br: Hi. This is Ms. Mitra. You're scheduled to move W-Br: Xin chào. Đây là cô Mitra. Bạn đã lên lịch chuyển đồ đạc của
my furniture to my new apartment tomorrow morning at tôi đến căn hộ mới của tôi vào sáng mai lúc tám giờ, tôi đang gọi vì
eight, I’m calling because I just learned that the freight tôi vừa biết rằng thang máy vận chuyển hàng hóa trong tòa nhà của
elevator in my building is broken, and my apartment is tôi bị hỏng, và căn hộ của tôi ở trên một tầng rất cao. Tôi sẽ kiểm tra
điều đầu tiên vào sáng mai để xem tình hình như thế nào. Nhưng xin
on a very high floor. I will check first thing tomorrow vui lòng gọi cho tôi càng sớm càng tốt. Tôi có một chuyến đi nước
morning to see what the situation is. But please give me a ngoài sắp tới vào tuần tới, vì vậy công việc này sẽ phải diễn ra sớm.
call as soon as you can. I have an overseas trip coming
up next week, so this work will have to happen soon.
77. Who is the speaker most likely calling? 77. Ai là người nói có khả năng gọi nhất?
(A) A real estate firm (A) Một công ty bất động sản
(B) Một công ty chuyển nhà
(B) A moving company (C) Một đại lý du lịch
(C) A travel agency (D) Một cửa hàng đồ nội thất
(D) A furniture store
78. Why does the speaker say, “my apartment is on a 78. Tại sao người nói nói, "căn hộ của tôi ở tầng rất cao"?
very high floor"? (A) Để sửa chữa một sự hiểu lầm
(B) Để thương lượng giá
(A) To correct a misunderstanding (C) Để hỏi về giá trị của một tài sản
(B) To negotiate a price (D) Để cảnh báo về một tình huống
(C) To ask about a property’s value
(D) To warn about a situation
79. What will the speaker do next week? 79. Diễn giả sẽ làm gì vào tuần tới?
(A) Host an event (A) Tổ chức một sự kiện
(B) Thanh toán
(B) Make a payment (C) Du lịch nước ngoài (D) Bắt đầu một công việc mới
(C) Travel abroad
(D) Begin a new job
80-82
Good evening, everyone! Welcome to a new season of
City Opera. I bring some bad news, I'm afraid. Soprano
Lisa Gornicka informed me earlier today that she will not Chào buổi tối, tất cả mọi người! Chào mừng bạn đến với một mùa
be able to perform tonight. I know how disappointing mới của City Opera. Tôi mang đến một số tin xấu, tôi sợ. Soprano
this is. But I also have good news! Soprano Rita Marks is Lisa Gornicka đã thông báo với tôi vào đầu ngày hôm nay rằng cô ấy
sẽ không thể biểu diễn tối nay. Tôi biết điều này đáng thất vọng như
in town and has agreed to step in for Ms. Gornicka. Not thế nào. Nhưng tôi cũng có tin tốt! Soprano Rita Marks đang ở trong
only is Ms. Marks familiar with the role of Laura, but she thị trấn và đã đồng ý tham gia thay cho cô Gornicka. Cô Marks không
also knows the choreography, since she worked with our chỉ quen thuộc với vai Laura mà còn biết vũ đạo, kể từ khi cô làm
director when this production premiered in Toronto. việc với đạo diễn của chúng tôi khi tác phẩm này được công chiếu tại
Toronto. Tự hỏi giọng nói của cô ấy như thế nào? Vâng, đánh giá cho
Wondering what her voice is like? Well, judge for
chính mình, nhưng tôi đã thấy các đánh giá từ Toronto. Tôi có thể
yourself, but I saw the reviews from Toronto. I can đảm bảo rằng chúng tôi đang ở trong một điều trị!
guarantee that we are in for a treat!
80. Why might the listeners be disappointed? 80. Tại sao người nghe có thể thất vọng?
(A) A performance has been canceled. (A) Một buổi biểu diễn đã bị hủy bỏ.

35
(B) A performer will not be appearing. (B) Một người biểu diễn sẽ không xuất hiện.
(C) A new production will be delayed. (C) Việc sản xuất mới sẽ bị trì hoãn.
(D) A production is not new (D) Một sản phẩm không phải là mới;
81. What does the speaker indicate about Rita Marks? 81. Người nói nói gì về Rita Marks?
(A) She has flown in from Toronto. (A) Cô ấy đã bay từ Toronto.
(B) Cô ấy dạy người nói.
(B) She taught the speaker. (C) Cô ấy có kinh nghiệm với một vai trò.
(C) She has experience with a role. (D) Cô ấy là một con quỷ tốt của người nói,
(D) She is a good fiend of the speaker’s,

82. What does the speaker imply when he says “I saw 82. Người nói ngụ ý gì khi anh ta nói "Tôi đã xem các đánh giá từ
the reviews from Toronto”？ Toronto"?
(A) Ông đã tham dự vở opera ở Toronto.
(A) He attended the opera in Toronto. (B) Khán giả không thích Lisa Gomicka.
(B) An audience disliked Lisa Gomicka. (C) Các nhà phê bình không đồng ý về màn trình diễn của Rita
(C) Critics disagree about Rita Marks’s performance. Marks.
(D) Rita Marks has been praised for her singing. (D) Rita Marks đã được khen ngợi về giọng hát của mình.
83-85

Thank you for inviting me and other members of the Cảm ơn bạn đã mời tôi và các thành viên khác của bộ phận tiếp thị
marketing department to this meeting of the research đến cuộc họp này của nhóm nghiên cứu và phát triển. Chúng tôi luôn
chào đón cơ hội chia sẻ thông tin khách hàng về đồ chơi của chúng
and development team.We always welcome the tôi với bạn. Tôi muốn bắt đầu với một số thông tin về chiếc xe điều
opportunity to share customer information about our khiển từ xa mà chúng tôi đã ra mắt trong các cửa hàng bách hóa và
toys with you. I’d like to start off with some cửa hàng đồ chơi một tháng trước. Đó là một túi hỗn hợp. Khách
information about the remote-control car that we hàng yêu thích những pha hành động mượt mà
launched in department stores and toy stores one
month ago. It's been a mixed bag. Customers love the
smooth action
83. Where does the speaker most likely work? 83. Loa rất có thể hoạt động ở đâu?
(A) At an automobile company (A) Tại một công ty ô tô
(B) Tại một công ty phân tích dữ liệu
(B) At a data analysis company (C) Tại một nhà sản xuất đồ chơi
(C) At a toy manufacturer (D) Tại một cửa hàng bách hóa
(D) At a department store
84. What does the speaker mean when she says “It’s 84. Người nói có nghĩa là gì khi cô ấy nói "Đó là là một túi hỗn hợp"?
been a mixed bag"? (A) Sản phẩm mà cô ấy đang thảo luận không thể được trả lại để
được hoàn tiền.
(A) The product she is discussing cannot be returned (B) Khách hàng thường mua nhiều hơn một trong các sản phẩm.
for a refund. (C) Một đối thủ cạnh tranh đã phát triển một sản phẩm tương tự.
(B) Customers often purchase more than one of the (D) Một sản phẩm đã có cả tích cực và tiêu cực Đánh giá
product.
(C) A competitor has developed a similar product.
(D) A product has had both positive and negative
reviews
85. What does the speaker ask the listeners to do? 85. Người nói yêu cầu người nghe làm gì?
(A) Try using the product she is discussing (A) Hãy thử sử dụng sản phẩm mà cô ấy đang thảo luận
(B) Cải tiến một phần của sản phẩm
(B) Improve one part of the product (C) Nhận thêm thông tin từ khách hàng
(C) Get more information from customers (D) Cộng tác với nhóm tiếp thị
(D) Collaborate with the marketing team
86-88

Attention, Shopsmart shoppers! In you didn’t pick up Chú ý, người mua sắm Shopsmart! Khi bạn không nhận tờ rơi của
our flyer, we are kicking off a Shopsmart giveaway chúng tôi, chúng tôi đang khởi động sự kiện tặng quà Shopsmart. Đối
36
event. For every two of Shopsmart soup or vegetables với mỗi hai món súp hoặc rau Shopsmart mà bạn mua, bạn sẽ được
that you buy, you will be entered in a drawing to win a tham gia rút thăm để giành được phiếu quà tặng có thể được sử dụng
tại bất kỳ địa điểm nào của Shopsmart. Phiếu quà tặng trị giá 100 đô
gift certificate that can be used at any Shopsmart la mỗi phiếu sẽ được trao cho ba người mua sắm may mắn vào ngày
location. Gift certificates worth $100 each will be đầu tiên của tháng Năm. Ưu đãi này chỉ áp dụng cho đồ hộp mang
awarded to three lucky shoppers on May first. This thương hiệu Shopsmart. Hành động ngay! Tích trữ và tham gia quà
offer is good only for Shopsmart-brand canned goods. tặng! Bạn càng mua nhiều, bạn càng có nhiều cơ hội giành chiến
thắng!
Act now! Stock up and join the giveaway! The more
you buy, the more chances you have to win!
86. Where is the announcement most likely being 86. Thông báo rất có thể được đưa ra ở đâu?
made? (A) Tại siêu thị
(B) Tại một trung tâm cộng đồng
(A) At a supermarket (C) Tại nhà hàng
(B) At a community center (D) Tại trung tâm mua sắm
(C) At a restaurant
(D) At a shopping mall
87. What ¡sthe main topic of the announcement? 87. Chủ đề chính của thông báo là gì?
(A) A discount offer (A) Ưu đãi giảm giá
(B) Một sản phẩm mới
(B) A new product (C) Quà tặng
(C) A giveaway (D) Một cơ hội tình nguyện
(D) A volunteer opportunity
88. What does the speaker say aboutsome Shopsmart 88. Diễn giả nói gì về một số sản phẩm của Shopsmart?
products? (A) Chúng không có sẵn tại tất cả các địa điểm của Shopsmart.
(B) Chúng được mua lại từ các nhà phân phối ở nước ngoài.
(A) They are not available at all Shopsmart locations. (C) Chúng hiện đang được bán.
(B) They are acquired from overseas distributors. (D) Chúng là những sản phẩm duy nhất đủ điều kiện cho một sự kiện.
(C) They are currently on sale.
(D) They are the only products that qualify for an
event.
89-91

Hi, Mr. Collins. I’m calling from Silva’s Flooring. I Xin chào, ông Collins. Tôi đang gọi từ Silva's Flooring. Tôi đã định
‫ا‬was about to place your order for the maple floors that đặt hàng cho bạn cho các tầng phong mà bạn muốn tôi đưa vào,
nhưng tôi quyết định gọi cho bạn trước. Tôi vừa phát hiện ra rằng nhà
you wanted me to put in, but I decided to call you phân phối gỗ tự nhiên đã hạ giá sàn gỗ sồi.‫؛‬Tôi nghĩ ban đầu bạn
first. I just found out that the hardwood distributor has thích gỗ sồi nhưng quyết định nó quá đắt. Mức giảm có vẻ là khoảng
lowered the price of the oak flooring.‫؛‬I think you mười lăm phần trăm · Xin vui lòng gọi lại cho tôi và cho tôi biết nếu
originally preferred oak but decided it was too tôi vẫn nên đặt hàng cây phong cho bạn hoặc nếu bạn muốn tôi đặt
hàng gỗ sồi.
expensive. The reduction looks to be about fifteen
percent· Please call me back and let me know if I
should still order the maple for you or if you would
prefer that I order the oak.
89. What work was the speaker hired to do? 89. Diễn giả được thuê để làm công việc gì?
(A) Deliver firewood (A) Giao củi
(B) Sửa chữa mái nhà
(B) Repair a roof (C) Lắp đặt sàn
(C) Install flooring (D) Hoàn thành công việc cảnh quan
(D) Complete a landscaping job
90. What does the speaker say about the distributor? 90. Diễn giả nói gì về nhà phân phối?
(A) It lowered a price. (A) Nó hạ giá.
(B) Nó không còn hoạt động nữa.
(B) It is no longer ¡n business. (C) Nó dự kiến một sự chậm trễ.
(C) It expects a delay. (D) Nó đã không đáp ứng yêu cầu của anh ta
(D) It has not responded to his request\

37
91. Why did the speaker wait to place an order? 91. Tại sao người nói chờ đợi để đặt hàng?
(A) He is not sure what quantity ¡s needed. (A) Anh ta không chắc chắn số lượng cần thiết.
(B) Anh ta muốn khách hàng xem xét lại quyết định.
(B) He wants a customer to reconsider a decision. (C) Anh ta quên những gì khách hàng yêu cầu.
(C) He forgot what the customer requested. (D) Anh ta biết rằng một sản phẩm không còn có sẵn nữa
(D) He learned that a product ¡s no longer available
92-94

Welcome to the Central Valley Environmental Center. Chào mừng bạn đến với Trung tâm Môi trường Thung lũng Trung
We are so gratefull to all of you, our volunteers, for tâm. Chúng tôi rất biết ơn tất cả các bạn, các tình nguyện viên của
chúng tôi, đã đến đây hôm nay để giúp đỡ dự án lắp đặt hộp tổ chim
coming out today to help with this project to install xanh này. Chim xanh phương Đông là một loài bản địa đóng vai trò
bluebird nest boxes.The Eastern bluebird is a native quan trọng trong môi trường của chúng ta, nhưng nó đang bị đe dọa
species that plays an important role in our vì mất môi trường sống và săn mồi. Chúng tôi có rất nhiều hộp tổ
environment, but it's threatened by habitat loss and được quyên góp ở đây sẽ giúp bảo vệ quần thể chim xanh địa phương
của chúng tôi. Hãy nhớ rằng chim xanh thích rừng và đồng cỏ mở với
predation. We have numerous donated nest boxes here cây rải rác. Một số vị trí phù hợp đã được xác định trên bản đồ bạn đã
that will help protect our local bluebird population. nhận được
Remember that bluebirds prefer open woodlands and
grasslands with scattered trees. Some suitable
locations are already identified on the maps you've
received
92. Who most likely is the speaker? 92. Ai có khả năng là người nói?
(A) A teacher in a classroom (A) Một giáo viên trong lớp học
(B) Một công nhân tại một trung tâm môi trường
(B) A worker at an environmental center (C) Một nhân viên bán hàng trong một cửa hàng đồ thể thao
(C) A salesperson in a sporting goods store (D) Hướng dẫn viên trong bảo tàng lịch sử tự nhiên
(D) A guide in a natural history museum
93. What is the purpose of the project? 93. Mục đích của dự án là gì?
(A) To recruit volunteers (A) Để tuyển dụng tình nguyện viên
(B) Thả chim xanh vào tự nhiên
(B) To release bluebirds into the wild (C) Cung cấp nơi trú ẩn cho chim xanh
(C) To provide shelter for bluebirds (D) Giáo dục mọi người về chim xanh
(D) To educate people about bluebirds
94. What is marked on some maps? 94. Những gì được đánh dấu trên một số bản đồ?
(A) Locations where work can be done (A) Địa điểm có thể thực hiện công việc
(B) Mô hình bay của chim xanh
(B) Flight patterns of bluebirds (C) Vị trí của các điểm tham quan gần đó
(C) The location of nearby attractions (D) Hướng dẫn đến trung tâm môi trường
(D) Directions to the environmental center
95-97

Hi, everyone! I want to update you on sales of our Xin chào tất cả mọi người! Tôi muốn cập nhật cho bạn về doanh số
lines of dishware after the introduction of our holiday- bán các dòng bát đĩa của chúng tôi sau khi giới thiệu các mẫu theo
chủ đề ngày lễ của chúng tôi. Bát đĩa hàng ngày của chúng tôi tiếp tục
themed patterns. Our everyday dishware continues to hoạt động như mong đợi. Ngoài ra, tôi vui mừng thông báo rằng các
perform as expected. Also, I am pleased to report that đĩa năm mới của chúng tôi là một thành công vang dội: tổng số đơn
our New Year plates are a resounding success: total đặt hàng bán buôn đã vượt xa loạt Dawn nổi tiếng của chúng tôi.
wholesale orders have outpaced those of our popular Chúng tôi đã chi rất nhiều cho thiết kế cho năm mới, vì vậy CEO của
chúng tôi sẽ rất vui khi biết rằng khoản đầu tư đã được đền đáp. Tuy
Dawn series of fine china. We spent a lot on the nhiên, có vẻ như chúng ta sẽ cần phải suy nghĩ lại về thương hiệu
design for New Year, so our CEO will be happy to Harvest Festival. Trừ khi tổng doanh số bán hàng đạt đến mức của
learn that the investment has paid off. Looks like we loạt quán cà phê của chúng tôi vào năm tới, chúng tôi thậm chí có thể
will need to rethink the Harvest Festival brand, ngừng sản xuất
though. Unless total sales reach those of our Café
series by next year, we may even discontinue it

38
95. What product does the speaker’s company sell? 95. Công ty của loa bán sản phẩm gì?
(A) Bath towels (A) Khăn tắm
(B) Bát đĩa
(B) Dishware (C) Khăn trải bàn
(C) Tablecloths (D) Ly uống nước
(D) Drinking glasses
96. Look at the graphic. Which theater was the Why 96. Nhìn vào đồ họa. Nhà hát nào là lý do tại sao CEO sẽ hài lòng?
will the CEO be pleased? (A) Công ty đã mua một nhà kho mới.
(A) The company bought a new warehouse. (B) Đánh giá của khách hàng là tích cực.
(B) Customer reviews have been positive. (C) Chi phí vận chuyển đã giảm.
(C) Shipping costs have gone down. (D) Một khoản đầu tư đã thành công
(D) An investment was successful
97. Look at the graphic. What number of orders does 97. Nhìn vào đồ họa. Diễn giả nói mô hình Lễ hội thu hoạch phải đạt
the speaker say the Harvest Festival pattern must được bao nhiêu đơn đặt hàng?
(A) 5.000
reach? (B) 2.000
(A) 5,000 (C) 6.000
(B) 2:000 (D) 200
(C) 6,000
(D) 200
98-100

I’d like to welcome all of you to your first day of work Tôi muốn chào đón tất cả các bạn đến với ngày đầu tiên làm việc tại
at the Wildcats customer service office. Baseball văn phòng dịch vụ khách hàng Wildcats. Mùa bóng chày bắt đầu
trong đúng một tháng. Chúng tôi hy vọng doanh số bán vé sẽ rất tốt vì
season starts in exactly one month. We expect ticket Wildcats đã có một mùa giải tuyệt vời như vậy vào năm ngoái. Như
sales to be very good because the Wildcats had such a bạn có thể thấy trên biểu đồ, chúng tôi có bốn gói. Hãy chắc chắn
great season last year. As you can see on the chart, we rằng bạn cho khách hàng của chúng tôi biết về gói Chủ nhật mới. Nó
have four packages. Make sure you let our customers bao gồm vé cho mỗi trận đấu trên sân nhà vào Chủ nhật trong suốt
mùa giải. Gói tối thứ Sáu, gói kỳ nghỉ và gói giảm giá của chúng tôi
know about the new Sunday package. It includes đã có sẵn vào năm ngoái và sẽ vẫn phổ biến
tickets for every Sunday home game throughout the
season. Our Friday night package, holiday package,
and discount package were available last year and
should remain popular

39
98. Who most likely is the speaker? 98. Ai có khả năng là người nói?
(A) A baseball player (A) Một cầu thủ bóng chày
(B) A travel agent (B) Một đại lý du lịch
(C) A new job applicant (C) Người xin việc mới
(D) A customer service trainer (D) Một huấn luyện viên dịch vụ khách hàng
99. Why are ticket sales expected to be good? 99. Tại sao doanh số bán vé dự kiến sẽ tốt?
(A) The prices have been reduced. (A) Giá đã được giảm.
(B) The team’s previous season was successful. (B) Mùa giải trước của đội đã thành công.
(C) There ¡s a new advertising campaign. (C) Có một chiến dịch quảng cáo mới.
(D) The team has many new players. (D) Đội bóng có nhiều cầu thủ mới.
100. Look at the graphic. How many games are 100. Nhìn vào đồ họa. Có bao nhiêu trò chơi được bao gồm trong gói
included in the new ticket package that the speaker vé mới mà diễn giả mô tả?
describes? (A) 6
(A) 6 (B) 16
(B) 16 (C) 19
(C) 19 (D) 36
(D) 36

40
 TEST 3

PART 1 PHẦN 1

1. 1.
(A) A man is standing in a road. (A) Một người đàn ông đang đứng trên đường
(B) A man is wearing a coat. (B) Một người đàn ông mặc áo khoác
(C) A man with tools is bending over· (C) Một người đàn ông cầm dụng cụ đang cúi xuống
(D) A man is putting on a hat· (D) Một người đàn ông đang đội mũ

2. 2.
(A) There’s long grass behind a fence. (A) Có một bãi cỏ rất cao phía sau hàng rào
(B) There’s a door open beneath a light. (B) Có một cánh cửa đang mở phía dưới bóng đèn
(C) There’s a pot with flowers by the door. (C) Có một chậu hoa cạnh cánh cửa
(D) There’s a window overlooking a garden. (D) Có một cánh cửa sổ nhìn ra vườn

3. 3.
(A) A woman is cleaning the floor. (A) Một người phụ nữ đang lau dọn sàn nhà.
(B) Bottles are being placed on shelves. (B) Chai lọ được đặt trên kệ
(C) A woman is holding a bowl. (C) Một người phụ nữ đang cầm một cái tô
(D) A customer is reading a menu. (D) Một khách hàng đang đọc thực đơn

4. 4.
(A) A man is looking in a mirror. (A) Một người đàn ông đang soi gương
(B) A man is using an exercise machine. (B) Một người đàn ông đang dùng máy tập thể dục
(C) A stairway is being cleaned. (C) Cầu thang đang được lau dọn
(D) A basket is hanging from the celling· (D) Một chiếc túi đang treo trên trần nhà

5. (A) Khăn trải bàn được gấp gọn trên ghế.

(A) A tablecloth is folded on a chair. (B) Khu vực ăn tối đang được chuẩn bị cho bữa ăn
(B) A dining area is prepared for a meal. (C) Một vài chiếc ghế đang được di chuyển sang phòng khác
(C) Some chairs are being moved to a different room. (D) Ly và dĩa đang được làm đầy.
(D) Cups and plates are being filled.

6. 6.
(A) Some people have gathered in an outdoor seating area. (A) Một số người đang tụ tập ở khu vực ngồi ngoài trời.
(B) Umbrellas are covering a buffet counter· (B) Quầy buffet đang bị che phủ bời dù
(C) Some chairs are stacked on the lawn. (C) Ghế được xếp chồng trên bãi cỏ
(D) Some people are laughing at a performance. (D) Một số người đang chê cười buổi biểu diễn

PART 2 PART 2

7. How was the security audit today‫؟‬ 7. Buổi kiểm soát an ninh hôm nay thế nào?
(A) lean secure them. (A)
(B) Very productive.
(C) If you like.
8. What dinner specials do you have today?
(A) We have baked salmon.
(B) For the first time.
41
(C) No, I haven’t.

9. When will the order be delivered?

(A) Not until Wednesday afternoon.
(B) It's time to put them away.
(C) The light ¡s on in the mail room,
10. What’S the monthly membership fee for that service?
(A) Twenty euros·
(B) Next month
(C) Don’t let me forget.
11. Did you receive the e-mail I sent?
(A) I need a receipt for that.
(B) Call a delivery service.
(C) I haven’t looked at my computer today
12. Why don’t you have the meeting this afternoon?
(A) Just past the library and across the street.
(B) Otherwise, I think it’s fine.
(C) Because we have a lot to do today
13. Where did you post the schedule?
(A) I hung a copy on the conference room door.
(B) In a few hours.
(C) Are you sure you submitted it?
14. Who is leading the safety seminar?
(A) That’s what he said.
(B) Elizabeth will do it.
(C) Whenever management prefers.
15. Could you please fill out your time sheet by 3 P.M.
today?
(A) How much time do you have?
(B) OK, I'll make a note to do that.
(C) I will place the order as soon as possible.
16. When is the electrician supposed to get here?
(A) The package got here last night.
(B) I didn’t drive to work today.
(C) She just let me know she’s running late.
17. I’d like to schedule your performance review meeting.
(A) That is a high-performing team.
(B) The food here is very good.
(C) Ok,let me look at my calendar.
18. Haven't you been trained to use this machine?
(A) I ‫ا‬can get them to take a look.
(B) We need to finish before noon.
(C) I use it all the time.
19. Did you bring your computer home or leave it at work?’
(A) Yes, last week.
(B) I left it at the office.
(C) In ten minutes.

42
20. Why don’t we create a video tour of the convention
space?
(A) I lost jt yesterday.
(B) That film has been very popular.
(C) I thought you already did that
21. Isn’t t the food usually served at this time?
(A) There has been a schedule change.
(B) The reviews of that product have been negative.
(C) I’ll go tomorrow instead.
22. Do you take the bus or train to work?
(A) I love to travel.
(B) I ‫ا‬prefer to drive.
(C) I only work on Tuesdays
23. . Would you like me to make the reservation for you?
(A) The hotel has a fitness club.
(B) No, I haven’t heard of it.
(C) Sure,let me find the form
24. Why are you cleaning the laboratory?
(A) Just stack the books against the wall.
(B) I will attend if I have to.
(C) Haven’t you seen the inspection report?
25. What do you think of the highlighted paragraphs in this
document?
(A) I think they need further revisions.
(B) There’s some storage space upstairs.
(C) This room has very good lighting
26. Who’s going to receive the final delivery?
(A) When everyone leaves the office.
(B) I can wait for it.
(c) Yes,but only on Fridays
27. I could book our flights now,right?
(A) It’s a long flight
(B) The trade show hasn’t been confirmed.
(C) It’s in the other room.
28. Why do we have to reschedule this event?
(A) This weekend or maybe early next week.
(B) I will do it as soon as possible.
(C) My doctor’s appointment couldn’t be
moved.
29. We should really consider expanding our storefront.
(A) Didn’t you see the contract for the work?
(B) I don’t know how far it is.
(C) We could borrow one for you.
30. Do you know whose jacket that ¡s in the conference
room?
(A) Sure, if they’re already planning to go.
(B) A few people have blue ones like that.
(C) Yes,Janelle usually orders them for US.
43
31. When do you usually exercise?
(A) Fitness is important for everyone.
(B) An affordable machine.
(C) My doctor has suggested that I stop for a
while.
Part 3

32-34

W-Br: Hello. I heard an announcement on the radio about W-Br: Xin chào. Tôi nghe thông báo trên radio về chương
the garden show you're organizing. They said it's running trình làm vườn mà bạn đang tổ chức. Thông báo nói chương
all week, and there will be several demonstrations about trình sẽ diễn ra cả tuần và sẽ có các buổi trình diễn về các
innovative gardening tools. Could I attend the dụng cụ làm vườn cải tiến. Tôi có thể tham dự buổi trình
demonstration scheduled for Wednesday? diễn vào thứ Tư không?
Sorry, but that session's just been canceled. The person M-Au: Xin lỗi, nhưng buổi trình diễn đó vừa bị hủy. Người
leading it had another commitment. trình diễn chương trình đó đã có thỏa thuận khác.
W-Br: Oh, too bad. So are all of the demonstrations W-Br: Ồ, tệ quá. Vậy tất cả các buổi trình diễn có bị hủy bỏ
canceled? không?
M-Au: No, the demonstration for Saturday is still on. That's M-Au: Không, buổi trình diễn vào thứ bảy vẫn còn tiếp tục.
at 1 P.M. I can register you for that session. Just get there Lúc 1 giờ chiều. Tôi có thể đăng ký cho bạn buổi học đó.
about 15 minutes before it starts so you'll get a good seat. Chỉ cần đến đó khoảng 15 phút trước khi bắt đầu để có chỗ
ngồi tốt.
32. Why is the woman talking to the man? 32. Tại sao người phụ nữ lại nói chuyện với người đàn ông?
(A) She wants to cancel a reservation. (A) Cô ấy muốn hủy chỗ ngồi đã đặt trước
(B) She wants to Watch a demonstration. (B) Cô ấy muốn xem một buổi trình diễn
(C) She wants to rent some equipment. (C) Cô ấy muốn thuê một số thiết bị
(D) She wants to hire a gardener. (D) Cô ấy muốn thuê một người làm vườn
33. What problem does the man mention? 33. Người đàn ông nhắc đến vấn đề gì?
(A) A garden show has been canceled. (A) Một buổi trình diễn làm vườn đã bị hủy bỏ
(B) A radio program was discontinued. (B) Một chương trình radio bị hủy bỏ không chiếu nữa
(C) A presenter is not available. (C) Một diễn giả không thể đến được
(D) Some equipment is late arriving. (D) Một số thiết bị sẽ được giao trễ
34. What does the man advise the woman to do? 34. Người đàn ông khuyên người phụ nữ làm gì?
(A) Talk to the manager on Saturday (A) Nói chuyện với quản lý vào thứ 7
(B) Sign up for a class online (B) Đăng kí một lớp học trực tuyến
(C) Place an order for some tools (C) Đặt hàng một vài dụng cụ
(D) Arrive early for an event (D) Đến sự kiện sớm hơn
35-37 35-37

W-Am: I have all these estimates from different companies W-Am: Tôi đã có tất cả các mức giá ước lượng của các
for repairing the brick work in the front of our office công ty khác nhau về việc sửa chữa công trình gạch ở phía
building, and they're all really similar. How can I decide? trước tòa nhà văn phòng của chúng ta và tất cả chúng đều
M-Au: We're just having the patio at the entrance repaired, rất giống nhau. Tôi nên quyết định thế nào?
right? M-Au: Chúng ta chỉ sửa cái sân ở lối vào thôi đúng không?
W-Am: Well, we also need a new retaining wall around the W-Am: Vâng, chúng ta cũng cần một bức tường chắn mới
garden and to have some additional pathways laid out xung quanh khu vườn và có thêm một số lối đi trên bãi cỏ.
across the lawn. It’s actually quite a complex job. Đây thực sự là một công việc khá phức tạp.
M-Au: Oh. Maybe talk to Mr. Lukich in sales. His M-Au: Ồ. Hãy nói chuyện với ông Lukich ở bộ phận bán
background is in construction, so maybe he has familiarity hàng. Ông ấy có kinh nghiệm xây dựng, chắc anh ấy sẽ

44
with some of the firms and can help you pick one. quen với một số công ty và có thể giúp bạn chọn một công
W-Am: That's a good idea. ty.
W-Am: Ý hay.
35. What does the woman need advice about? 35. Người phụ nữ cần lời khuyên về điều gì?
(A) Which company to hire (A) Nên thuê công ty nào
(B) Which materials to use (B) Nên dùng chất liệu nào
(C) When to begin some repair work (C) Khi nào có thể bắt đầu công việc sửa chữa
(D) Where to lay down some paths (D) Lối đi nên được xây ở đâu
36. According to the woman, why is some repair work 36. Theo người phụ nữ, tại sao một số công việc sửa chữa lại
complicated? phức tạp?
(A) It will take place during the winter (A) Nó sẽ diễn ra vào mùa đông
(B) It’s part of a larger job. (B) Nó là một phần của một công việc lớn hơn.
(C) It has been postponed. (C) Nó bị tạm hoãn
(D) It requires a special permit. (D) Nó yêu cầu sự cho phép đặc biệt
37. Why does the man tell the woman to talk to Mr. 37. Tại sao người đàn ông lại bảo nguồi phụ nữ nói chuyện
Lukich? với ông Lukich?
(A) He can perform some construction work· (A) Anh ta có thể làm một số công việc xây dựng
(B) His sales record is excellent. (B) Doanh số bán hàng của ông ấy xuất sắc.
(C) His backgrounds relevant to the woman’s needs. (C) Kinh nghiệm của ông ấy có liên quan đến yêu cầu của
(D) He was assigned to the woman’s project. người phụ nữ
(D) Ông ấy được chỉ định giúp dự án của người phụ nữ.
38-40 38-40

N-km: Hi. I'm the general manager of the Sunrise Mall N-km: Chào. Tôi là tổng giám đốc của Trung tâm mua sắm
Shopping Center in town. l heard your band playing last Sunrise trong thị trấn. Tôi đã nghe ban nhạc của bạn biểu
month at the town fair and got your contact information. I diễn vào tháng trước tại hội chợ thị trấn và lấy được thông
really enjoyed your music. tin liên lạc của bạn. Tôi thực sự yêu thích âm nhạc của bạn.
M-Cn: Thank you! We're a local band and it's always a M-Cn: Cảm ơn! Chúng tôi là một ban nhạc địa phương và
pleasure to hear from our audience. chúng tôi luôn hân hạnh được nghe phản hồi từ khán giả.
W-Am: The reason I'm calling is that I'm wondering if W-Am: Lý do tôi gọi điện là vì tôi không biết liệu bạn có
you'd be interested in playing music at the shopping center thể chơi nhạc ở trung tâm mua sắm vào một buổi chiều thứ
on a Saturday afternoon sometime. The date can beflexible. bảy nào đó không Có thể linh hoạt ngày.
M-Cn: Sure. We can play the first Saturday of March. But M-Cn: Chắc chắn rồi. Chúng tôi có thể chơi vào thứ bảy
where exactly will we be performing? đầu tiên của tháng ba. Nhưng chính xác thì chúng ta sẽ biểu
W-Am:There's a detailed map of the shopping center on our diễn ở đâu?
Web site. It'll show you where our event space is. W-Am:Có một bản đồ chi tiết về trung tâm mua sắm trên
trang web của chúng tôi. Nó sẽ cho bạn thấy không gian tổ
chức sự kiện của chúng tôi ở đâu.
38. Who is the man? 38. Người đàn ông là ai?
(A) A marketing agent (A) Một đại lý marketing
(B) A musician (B) Một nhạc công
(C) An event organizer (C) Một người tổ chức sự kiện
(D) A journalist (D) Một nhà báo
39. What does the woman want to do? 39. Người phụ nữ muốn làm gì?
(A) Host an international fair (A) Tổ chức một buổi triển lãm quốc tế
(B) Create a new parking area (B) Xây một nơi đỗ xe mới
(C) Organize a concert (C) Tổ chức một buổi hòa nhạc
(D) Give an interview (D) Phỏng vấn

45
40. What does the woman suggest the man do? 40. Người phụ nữ khuyên người đàn ông làm gì?
(A) View a map (A) Xem bản đồ
(B) Schedule a meeting (B) Lên lịch một cuộc họp
(C) Provide references (C) Cung cấp nguồn
(D) Decorate a space (D) Trang trí một không gian
41-43 41-43

M-Au: Hi, Kirstin! I’m glad to finally see you. Looks like M-Au: Chào Kirstin! Tôi rất vui vì cuối cùng cũng được
you've been busy! gặp bạn. Có vẻ bạn đã rất bận rộn nhỉ!
W-Br: Yes, this show is particularly popular. Jose's W-Br: Vâng, chương trình này cực kì nổi tiếng. Những bức
paintings really draw a crowd. He's selling a lot of them, tranh của Jose thực sự thu hút đám đông. Anh ấy cũng bán
too! được rất nhiều tranh!
M-Au: Oh, they're great. I’m thinking of buying one M-Au: Ồ, tuyệt quá. Tôi đang suy nghĩ về việc mua một cái.
myself. W-Br: Bạn nên...Xin lỗi, dạo này tôi bận quá. Tôi ngập
W-Br: You should... Sorry I've been so busy lately. I've trong việc học, cộng thêm việc lên kế hoạch cho buổi biểu
been swamped at school, plus it's taken a lot to plan this diễn này đã tốn rất nhiều công sức. Này, bạn có muốn đi ăn
show. Hey, would you want to get together with trưa với Janet và Miko vào tuần tới không?
Janet and Miko for lunch next week? M-Au: Chắc chắn rồi, nghe hay đấy.
M-Au: Sure, sounds great.
41. Where most likely are the speakers? 41. Người nói có thể đang ở đâu?
(A) At a café (A) Ở quán cà phê
(B) At an art gallery (B) Ở một triển lãm tranh
(C) At a school (C) Ở trường
(D) At an art supply store (D) Ở một cửa hàng đồ vẽ
42. . What does the man say he might do? 42. Người đàn ông nói ông ta định làm gì?
(A) Buy a painting (A) Mua một bức vẽ
(B) Speak to Jose (B) Nói chuyện với Joe
(C) Invite friends to a show (C) Mời bạn đến buổi diễn
(D) Go home (D) Về nhà
43. What plan do the speakers make? 43. Người nói lên kế hoạch làm gì?
(A) To visit some artists (A) Đến thăm một vài họa sĩ
(B) To organize a show (B) Tổ chức một buổi trình diễn
(C) To meet some sponsors (C) Gặp một vài nhà tài trợ
(D) To go out to lunch (D) Đi ăn trưa
44-46

W-Am Thanks for stopping by, Lin. I’d like to discuss the W-Am Cảm ơn vì đã ghé qua, Lin. Tôi muốn thảo luận về
candidates we interviewed yesterday for the legal assistant những ứng viên mà chúng tôi đã phỏng vấn ngày hôm qua
position. I was very impressed with Mr. Smith’s work cho vị trí trợ lý pháp lý. Tôi rất ấn tượng với quá trình làm
history. việc của ông Smith.
M-Au: Yeah, he has a lot of relevant experience in the legal M-Au: Đúng, anh ấy có nhiều kinh nghiệm liên quan trong
field, but he didn’t answer our questions very clearly. lĩnh vực pháp lý, nhưng anh ấy không tra lời các câu hỏi của
W-Am: Still, I think he’d be a great help preparing the legal chúng ta thật rõ ràng
briefs for our clients. W-Am: Nhưng tôi vẫn nghĩ anh ấy sẽ giúp ích rất nhiều cho
M-Au: I’d push for Ms. Wong. Not only was she clear and việc chuẩn bị các bản tóm tắt pháp lý cho khách hàng của
direct, but I called one of her references, and her former chúng ta.
supervisor couldn’t praise her enough. M-Au: Tôi đề cử cô Wong. Cô ấy không chỉ trả lời rõ ràng
W-Am: That’s good to know. Let me take another look at và thẳng thắn mà tôi cũng đã gọi điện cho một trong những
her work history. người giới thiệu của cô ấy, và người quản lý cũ của cô ấy
46
 khen ngợi cô ấy rất nhiều
W-Am: Thế thì tốt quá. Để tôi xem xét thêm kinh nghiệm
làm việc của cô ấy.
44. Where do the speakers most likely work? 44. Người nói có vẻ đang làm việc ở đâu?
(A) At a hospital (A) Ở một bệnh viện
(B) At a law firm (B) Ở một công ty pháp lý
(C) At a university (C) Ở một trường đại học
(D) At a manufacturing company (D) Ở một công ty sản xuất
45. Why does the man object to Mr. Smith? 45. Tại sao người đàn ông lại phản đối ông Smith?
(A) He does not have an extensive work history. (A) Ông ấy không có kinh nghiệm làm việc đủ lâu
(B) He was late for the interview. (B) Ông ấy trễ buổi phỏng vấn
(C) He did not answer questions clearly. (C) Ông ấy không trả lời các câu hỏi rõ ràng
(D) He did not dress appropriately. (D) Ông ấy ăn mặc không phù hợp
46. What will the woman do next? 46. Người phụ nữ sẽ làm gì tiếp theo?
(A) Double-check Ms. Wong’s references (A) Kiểm tra lần nữa với người giới thiệu của cô Wong
(B) Answer Ms. Wong’s question (B) Trả lời câu hỏi của cô Wong
(C) Review Ms. Wong’s employment history (C) Xem lại kinh nghiệm làm việc của cô Wong
(D) Bring Ms. Wong in for another interview (D) Phỏng vấn lại cô Wong
47-49

M-Au: Good morning! This is the front desk. How may I M-Au: Chào buổi sáng! Đây là quầy lễ tân. Tôi có thể giúp
help you? gì cho bạn?
W-Am: Yes... Hi... it’s 7 A.M., and I am hearing drilling in W-Am: Vâng... Xin chào... bây giờ là 7 giờ sáng, và tôi
the room above me. nghe thấy tiếng khoan ở phòng phía trên.
M-Au: That’s right. We are doing bathroom renovations on M-Âu: Đúng rồi. Chúng tôi đang cải tạo phòng tắm ở tầng
that floor. We posted notices about the project near the đó. Chúng tôi đã dán thông báo về dự án gần quầy đăng ký
checkin desk and around the lobby. và xung quanh sảnh.
W-Am: I have a conference call at 8 A.M. W-Am: Tôi có cuộc gọi hội nghị lúc 8 giờ sáng.
M-Au: Let me see about finding an alternate M-Au: Để tôi tìm chỗ ở thay thế cho bạn ở khu khác nhé.
accommodation for you in another wing. W-Am: Tuyệt quá. Vì lịch trình có chỗ thay đổi nên tôi sẽ
W-Am: That would be great. Due to a schedule làm việc trong phòng cả ngày
change, I will be working from my room all day
47. Where most likely is the conversation taking place? 47. Cuộc nói chuyện có vẻ như đang diễn ra ở đâu?
(A) In an office building (A) Trong một tòa văn phòng
(B) In a hotel (B) Trong khách sạn
(C) In an apartment complex (C) Trong một căn hộ phức hợp
(D) In a hospital (D) Trong một bệnh viện
48. What does the woman imply when she says “l have a 48. Người phụ nữ có ý gì khi nói “Tôi có một cuộc họp hội
conference call at 8 A.M.”？ nghị lúc 8h sáng”?
(A) She will not be able to meet the man. (A) Cô ấy sẽ không thể gặp người đàn ông
(B) She would like a faster Internet connection. (B) Cô ấy muốn đường truyền Internet nhanh hơn
(C) She would like to check out early. (C) Cô ấy muốn trả phòng sớm.
(D) She cannot work because of some noise (D) Cô ấy không thể làm việc vì tiếng ồn
49. What does the man say he will do? 49. Người đàn ông nói ông ấy sẽ làm gì?
(A) Try to find the woman another room (A) Tìm phòng khác cho người phụ nữ
(B) Give the woman a refund (B) Hoàn tiền cho người phụ nữ
(C) Bring the notice to the woman’s room (B) Đem thông báo đến phòng người phụ nữ
(D) Ask that the drilling be stopped (D) Bảo người khoan tường dừng làm việc

47
50-52
W-Br I like your idea, Mark, about producing a new line of W-Br Tôi thích ý tưởng của bạn, Mark, về việc sản xuất một
touchless, voice-activated smart lamps. But if we were dòng đèn thông minh mới không cần chạm, kích hoạt bằng
going to do that, we’d need to hire consultant familiar with giọng nói. Nhưng nếu muốn làm điều đó, chúng ta cần thuê
that technology, which would not be cheap. một chuyên gia tư vấn quen thuộc với công nghệ đó, và chi
W-Am Given that we went over production costs last year, phí sẽ không hề rẻ.
it doesn’t seem likely we’d have the budget. W-Am Năm ngoái chúng ta đã vượt quá chi phí sản xuất nên
M.Au What if we reduced our spending on advertising có vẻ như chúng ta không có đủ ngân sách.
temporarily and used the savings to hire the new M.Au Hay chúng ta tạm thời giảm chi tiêu cho quảng cáo và
consultant? The decrease in advertising might cause a sử dụng số tiền tiết kiệm được để thuê nhà tư vấn mới? Việc
temporary drop in revenue, but I think we should make up giảm quảng cáo có thể khiến doanh thu giảm tạm thời, nhưng
for it when we launch the lamps. tôi nghĩ chúng ta có thể bù đắp bằng việc tung ra thị trường
chiếc đèn này.
50. What does Mr. Jones announce?
(A) A change of plans
(B) A book-signing event
(C) New store hours
(D) A price change
51. What do the women imply about hiring a new
consultant?
(A) It would be expensive.
(B) It might not solve their problem.
(C) It will be challenging to find someone with the right
skills.
(D) It has already happened
52. What benefit will library members have?
(A) Free parking
(B) Discounts on special classes
(C) Access to electronic books
(D) Tickets to local museums
53-55

M-Cn 53l'd like to return this phone charging

cable, but I can't find my receipt.
W-Am May I ask why you're returning it?
M-Cn It doesn't work—it won't charge my mobile
phone.
W-Am 54I'm a new salesperson, and I haven't
learned yet how to refund an item without
a receipt... Oh, but 55here comes my
manager—she'll be able to do it.
W-Br Hi, Tina. Is there something you need help
with?
W-Am Yes, this customer wants to return a
defective product, but he doesn't have his

48
receipt.
W-Br OK, 55l can process the return, sir. I just
need to see the original credit card you
used to purchase the item.
M-Cn Thanks. Here it is
53. Why did the man go to the store?
(A) To meet a friend
(B) To return a purchase
(C) To pick up an order
(D) To join a rewards program
54. What problem does the salesperson have?
(A) She forgot her computer password.
(B) She needs to leave work early.
(C) She lost her identification badge.
(D) She is not familiar with a procedure
55. What does the manager ask the man for? W
(A) A telephone number
(B) A receipt
(C) A credit card
(D) A shipping address
56-58

W-Br Hi,Dean. 56I just reviewed the updates

you made to the company Web site. The
new layout looks great.
M-Cn That's good to hear. Do you think it's ready
to launch then?
W-Br Almost. I noticed that 57some of the
photographs of our colleagues are a little
outdated. Could you replace them with
more current ones?
M-Cn Sure, that's not a problem. 58l'll e-mail all
of the employees to ask them for more
recent photos that I can use.
56. What project is the man working on?
(A) Updating a Web site
(B) Editing a catalog
(C) Organizing a company banquet
(D) Writing a magazine article
57. What does the woman suggest changing?
(A) A company logo
(B) A project deadline
(C) Some prices
(D) Some photographs
58. What does the man say he will do?
(A) Contact some colleagues
(B) Review an inventory report
(C) Borrow some equipment

49
(D) Check a company handbook

59-61

M-Am: Thank you both for that lovely dinner. What a nice M-Am: Cảm ơn cả hai vì bữa tối tuyệt vời. Thật là một cách
way to celebrate that our two companies will be working tuyệt vời để ăn mừng hai công ty của chúng ta sẽ hợp tác
together in the future. cùng nhau trong tương lai.
M-Cn: We've often held business dinners here. Say, I M-Cn: Chúng tôi thường tổ chức những bữa tối để bàn công
wanted to mention how much I liked the speech you gave at việc ở đây. Này, tôi muốn nói tôi rất thích bài phát biểu của
our meeting today. Very inspiring! bạn trong cuộc họp hôm nay. Rất truyền cảm!
W-Am: Ah, thank you... So, I’m in town until tomorrow W-Am: À, cảm ơn... Tôi sẽ ở thị trấn cho đến chiều mai. Cô
afternoon. Ms. Rice, should I come by your office In the Rice, buổi sáng tôi có thể đến văn phòng cô để ký những
morning to sign the last few papers? giấy tờ cuối cùng không?
W-Br: Yes, I’II be in at eight thirty... well, actually, make W-Br: Vâng, tôi sẽ có mặt lúc 8 giờ 30... à, thực ra là chín
that nine. Does that give you enough time before your giờ. Giờ đó có đủ thời gian trước chuyến bay không?
flight? W-Am: Vâng, có lẽ sẽ có nhiều thời gian.
W-Am: Yes, that should be plenty of time.
59. Why are the speakers celebrating? 59. Tại sao những người nói lại ăn mừng?
(A) A new restaurant is opening. (A) Có một nhà hàng vừa mới mở.
(B) Their companies will be working together· (B) Công ty của họ sẽ hợp tác.
(C) They have received an important loan. (C) Họ nhận một khoản vay quan trọng
(D) They have received an award. (D) Họ nhận được giải thưởng
60. What does the man say he liked about a meeting today? 60. Người đàn ông thích gì trong buổi gặp mặt hôm nay?
(A) Some unexpected news (A) Một tin tức bất ngờ
(B) Some photos from a presentation (B) Một vài tấm hình từ bài thuyết trình
(C) A speech that was given (C) Một bài diễn văn được trình bày
(D) A change to the agenda (D) Một sự thay đổi trong chương trình
61. What will the women do tomorrow morning? 61. Người phụ nữ sẽ làm gì vào sáng ngày mai?
(A) Finalize some paperwork (A) Hoàn thành một số giấy tờ
(B) Meet at the airport (B) Gặp mặt tại sân bay
(C) Make sure the office is locked up (C) Chắc chắn văn phòng đã được khóa
(D) Compare some reports (D) So sánh một vài báo cáo
62-64

M-Au: Are we all set for the event? The food is prepared, M-Au: Chúng ta đã sẵn sàng cho sự kiện này chưa? Thức ăn
and the beverages are ready. They're loading the truck now. đã sẵn sàng, đồ uống cũng đã sẵn sàng. Bây giờ họ đang chất
I confirmed the music and other entertainment. And I think hàng lên xe tải. Tôi đã xác nhận lại âm nhạc và các trò giải trí
we'll arrive early. khác. Tôi nghĩ chúng ta sẽ đến sớm.
W-Am: That's good because I was actually worried that one W-Am: Tốt quá vì tôi thực sự lo lắng rằng một tiếng sẽ
hour wouldn't have been enough to get everything ready. không đủ để chuẩn bị sẵn sàng mọi thứ.
M-Au: I agree. How does the rest of the schedule look? M-Au: Tôi đồng ý. Phần còn lại của lịch trình trông như thế
W-Am: The timing looks good. I wonder if we could nào?
actually finish up early at the end of the night. Why don't W-Am: Thời gian có vẻ ổn. Tôi tự hỏi liệu chúng ta có thể
you tell Pierre to bring the truck back at eleven thirty? kết thúc sớm vào cuối đêm không. Hay bạn bảo Pierre mang
M-Au: OK. He should be finished with his hotel delivery xe tải về lúc 11 giờ 30 đi?
by then. M-Âu: Được rồi. Lúc đó chắc anh ấy đã hoàn thành việc giao
hàng cho khách sạn rồi.

50
62. What industry do the speakers most likely work in? 62. Những người nói có vẻ đang làm trong lĩnh vực nào
(A) Shipping (A) Giao hàng
(B) Music recording (B) Ghi âm âm nhạc
(C) Catering (C) Phục vụ
(D) Tourism (D) Du lịch
63. Look at the graphic, what task in the schedule does the 64. Xem biểu đồ, người phụ nữ đã bày tỏ lo lắng về công
woman express concern about? việc nào trong lịch trình?
(A) Arrive (A) Xuất phát
(B) Setup (B) Chuẩn bị
(C) Entertainment (C) Giải trí
(D) Clean up (D) Dọn dẹp
64. Look at the graphic. Where will the speakers
probably have lunch?
(A) At Nico's Italian Trattoria
(B) At Kim's Korean Grill
(C) At Ana's Steakhouse
(D) At Aruna's Indian Buffe
65-67

M-Au Ms. Parker, 65would you still like me to

book a flight for you to Hawaii?
W-Am Yes,I would. 65The new branch office
there is finally opening, and I want to
be there for the first week to make sure
everything goes smoothly.
M-Au OK. When do you want to leave?
W-Am 66Are there any flights on June fifteenth?
M-Au Let me check online now. Hmm, 66all
flights on that day are sold out. But
there's one flight with availability on June
fourteenth.
W-Am 66That date will work for me. 67l'd prefer a
window seat, if there is one.
M-Au There's just one seat available by a
window. I'll book that for you now.

51
65. What is the purpose of the woman's trip?
(A) To attend a conference
(B) To take a vacation
(C) To meet with some potential clients
(D) To assist with a branch opening
66. What does the woman agree to do?
(A) Give a presentation
(B) Pay an additional fee
(C) Travel on a different day
(D) Make a dinner reservation
67. Look at the graphic. Which seat does the woman
request?
(A) 26D
(B) 26F
(C) 27D
(D) 27E
68-70

W-Br Hi, this is Emiko from ShipHub

International.I received your application to
be one of our specialty drivers. You have a
lot of experience.
M-Cn Yes, 68l drove a delivery truck for several
years.
W-Br Great. I'd like to set up an interview this
week. I see that you indicated you're free
on Friday morning, but there are no open
interview times that morning. 69Could you
come in tomorrow at nine A.M.?
M-Cn 69Sure, I can meet you tomorrow at nine.
W-Br OK. Now,I already have your application,
but 70please bring the names of references
you'd like to use—maybe a few of your
previous managers and their phone
numbers.
M-Cn OK, I'll bring a list tomorrow. Thanks.

68. What kind of experience does the man say he has?

(A) Advertising
(B) Customer service
(C) Delivery driving
(D) Marketing
69. Look at the graphic.What stage has recently been 69. Nhìn vào biểu đồ. Bước nào đã được hoàn thành gần
completed? đây?

52
(A) Framing (A) Đóng khung
(B) Plumbing (B) Lắp ống nước
(C) Insulation (C) Cách nhiệt
(D) Drywall installation (D) Cách nhiệt vách
70. What does the man suggest the woman do? 70. Người đàn ông khuyên người phụ nữ làm gì?
(A) Cancel an order (A) Hủy một đơn hàng
(B) Make some design decisions (B) Quyết định một số thiết kế
(C) Pay a bill in advance (C) Trả tiền hóa đơn
(D) Change suppliers (D) Thay thiết bị
Part 4

71-73
And now let me thank our sponsor, Perfect Tea. Take a deep
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71. What is being advertised? 71. Cái gì đang được quảng cáo?
(A) An online supermarket (A) Một siêu thị online
(B) A travel guide (B) Một hướng dẫn du lịch
(C) A beverage product (C) Một loại đồ uống
(D) A hotel chain (D) Một chuỗi khách sạn
72. What does the speaker emphasize? 72. Người nói nhấn mạnh điều gì?
(A) The eco-friendly policy of a business (A) Chính sách thân thiện với môi trường của doanh nghiệp
(B) The superior flavor of a product (B) Hương vị đặc trưng của sản phẩm
(C) The extensive selection on a Web site (C) Sự đa dạng trong lựa chọn trên trang web
(D) The positive reviews of a brand (D) Các review tích cực về thương hiệu
73. What is a benefit of membership? 73. Lợi ích của thẻ thành thiên là gì?
(A) It provides a discount. (A) Giảm giá
(B) It makes ordering more efficient. (B) Việc đặt hàng được nâng cao hiệu suất
(C) It includes access to an online chat room. (C) Bao gồm một phòng nói chuyện trực tuyến
(D) It comes with a gift. (D) Đi kèm với một món quà
74-76

Welcome to The Money Hour on WWBC, Alberta. Today, Chào mừng bạn đến với Money Houe trên WWBC, Alberta.
I’ll discuss the topic of preparing for retirement with my Hôm nay, tôi sẽ thảo luận về chủ đề chuẩn bị nghỉ hưu với
guest Sarah Levinson. She's the author of the book All You khách mời Sarah Levinson. Cô ấy là tác giả của cuốn sách
Need to Know About Retirement Investments. We will Tất cả những gì bạn cần biết về đầu tư hưu trí. Chúng ta sẽ
delve into the broad range of investment options and đi sâu vào các lựa chọn đầu tư đa dạng và thảo luận về cách
discuss how to choose a financial advisor. But first, let me chọn cố vấn tài chính. Nhưng trước tiên, hãy để tôi gửi lời
send a shout-out to our sponsors over at Pinnacle's, and cảm ơn tới các nhà tài trợ của chúng tôi tại Pinnacle's và sản
their brand-new vitamin C supplement. Pinnacle's vitamin phẩm bổ sung vitamin C hoàn toàn mới của họ. Công thức
C formula supports a healthy immune system. So make sure vitamin C của Pinnacle hỗ trợ hệ thống miễn dịch khỏe
to check it out. And now, Sarah, whereshould we begin? mạnh. Vì vậy, hãy xem thử sản phẩm đó. Và bây giờ, Sarah,
53
 chúng ta nên bắt đầu từ đâu?

74. Who is Sarah Levinson? 74. Sarah Levinson là ai

(A) A university professor (A) Một giáo sư đại học
(B) A coach (B) Một huấn luyện viên
(C) A computer scientist (C) Một nhà khoa học máy tính
(D) A book author (D) Một nhà văn
75. What is the main topic of the broadcast? 75. Chủ đề chính của buổi phát sóng là gì?
(A) Digital trends in publishing (A) Xu hướng điện tử trong xuất bản
(B) Qualities of a good bank (B) Tiêu chí của một ngân hàng tốt
(C) How to save for retirement (C) Làm sao để tiết kiệm cho việc nghỉ hưu
(D) Best jobs in finance (D) Những công việc tốt nhất trong ngành tài chính
76. What kind of company sponsors the broadcast? 76. Công ty tài trợ cho buổi phát sóng thuộc loại nào?
(A) A local store (A) Một công ty địa phương
(B) A publishing company (B) Một công ty xuất bản
(C) A technology firm (C) Một công ty công nghệ
(D) A health supplement manufacturer (D) Một nhà sản xuất thực phẩm chức năng
77-79
Good morning. Welcome to Western Seed and Gardening
Chào buổi sáng. Chào mừng bạn đến với Nguồn cung cấp hạt
Supply . You’ve all been hired to help out for the next six
giống và làm vườn phương Tây. Tất cả các bạn đã được thuê
weeks. During our annual spring sale, we never have enough
để giúp đỡ trong sáu tuần tới. Trong đợt bán hàng mùa xuân
permanent workers to handle everything. Your supervisor,
hàng năm, chúng tôi không có đủ nhân viên cố định để xử lý
Margaret Malin, will explain how to take customers’ orders.
mọi việc. Người giám sát của bạn, Margaret Malin, sẽ giải
First, I want to make sure that we have the information we
thích cách nhận đơn đặt hàng của khách hàng. Trước tiên, tôi
need to set up your direct deposit. We prefer to send your
muốn đảm bảo rằng chúng tôi có thông tin cần thiết để thiết
paychecks directly to your bank accounts. There's a white
lập khoản tiền gửi trực tiếp của bạn. Chúng tôi muốn gửi tiền
folder on the table in front of you. So, let's get started there.
lương trực tiếp vào tài khoản ngân hàng của bạn. Có một tập
tài liệu màu trắng trên bàn trước mặt bạn. Vì vậy, hãy bắt đầu
ở đó.
77. Why did the company hire temporary workers? 77. Tại sao công ty lại thuê công nhân tạm thời?
(A) It has opened a new office. (A) Công ty mở văn phòng mới
(B) It is selling a wider variety of products. (B) Công ty bán nhiều mặt hàng đa dạng hơn
(C) It is very busy this time of year. (C) Công ty rất bận rộn vào thời gian này trong năm
(D) It is installing a new computer system. (D) Công ty vừa lắp một hệ thống máy tính mới
78. What will Margaret Malin discuss? 78. Margaret Malin hướng dẫn việc gì?
(A) How to take customers’ orders (A) Làm thế nào để nhận đơn của khách hàng
(B) How to open a bank account (B) Làm cách nào để mở tài khoản ngân hàng
(C) How to close the store each night (C) Làm thế nào để đóng cửa cửa hàng mỗi tối
(D) How to handle customer complaints (D) Làm thế nào để xử lý phàn nàn từ khách hàng

79. Why does the speaker say, “There’s a white folder on 79. Tại sao người nói lại nói: “Có một tập tài liệu trắng trên
the table in front of you”? bàn của bạn”?
(A) To review a gardening supplies price list (A) Để xem lại bảng giá của dụng cụ làm vườn
(B) To share some company history (B) Để xem lịch sử công ty
(C) To introduce some job duties (C) Để giới thiệu một số đầu việc
(D) To ask for some banking information (D) Để hỏi một số thông tin ngân hàng
80-82

54
Before we get back to our program, the organization called On
Trước khi chúng ta quay lại chương trình, tổ chức có tên On
the Farm is proud to announce a new training program for
the Farm tự hào công bố một chương trình đào tạo mới dành
people who work with livestock. The Livestock Operations
cho những người làm việc trong lĩnh vực chăn nuôi. Chương
Program provides trainees with the most up-to-date techniques
trình Hoạt động Chăn nuôi cung cấp cho học viên những kỹ
in raising cattle. You'll learn about thelatest methods of proper
thuật chăn nuôi gia súc mới nhất. Bạn sẽ được tìm hiểu về
fencing,feeding,and medical care.The training is delivered at
các phương pháp mới nhất về rào chắn, cho ăn và chăm sóc y
your workplace and is tailored to suit your needs.The course
tế thích hợp. Khóa đào tạo được thực hiện tại nơi làm việc
takes one year and leads to a Certificate in Livestock
của bạn và được điều chỉnh để phù hợp với nhu cầu của bạn.
Operations.82Call On the Farm at 555-0128 for more
Khóa học kéo dài một năm và được cấp Chứng chỉ về Hoạt
information or to register!
động Chăn nuôi. Gọi đến On The Farm tại 555-0128 để biết
thêm thông tin hoặc đăng ký!
80. What is the speaker discussing? 80. Người nói đang bàn về điều gì?
(A) A supermarket sale (A) Một siêu thị đang giảm giá
(B) An agricultural show (B) Một chương trình về nông nghiệp
(C) An educational program (C) Một chương trình giáo dục
(D) An outdoor festival (D) Một lễ hội ngoài trời
81. Who is the announcement intended for? 81. Thông báo hướng đến ai?
(A) Cattle farmers (A) Nông dân chăn nuôi gia súc
(B) Foresters (B) Kiểm lâm
(C) College students (C) Sinh viên đại học
(D) Restaurant cooks (D) Đầu bếp nhà hàng
82. How can a person get more Information? 82. Làm thế nào để một người có thêm thông tin?
(A) By going to a farm (A) Đi đến trang trại
(B) By sending an e-mail (B) Gửi e-mail
(C) By going to a Web site (C) Vào trang web
(D) By calling a phone number (D) Gọi đến một số điện thoại
83-85

Hello, Mr. Juma. This is the Municipal Water Department. Xin chào, ông Juma. Đây là Sở Thủy điện Thành Phố. Chúng
We have been investigating flooding on Bozeman Street tôi đang điều tra tình trạng ngập lụt trên Phố Bozeman được
that was reported over the phone Sunday night. 84Our báo cáo qua điện thoại vào tối Chủ nhật. Kỹ thuật viên của
technicians ruled out a water main break. They determined chúng tôi loại trừ khả năng đường ống nước bị vỡ. Họ xác
that a pipe had burst on the grounds of your bakery. They định rằng một đường ống đã bị vỡ trong khuôn viên tiệm
turned off the water supply to your business. Please be bánh của ông. Họ đã tắt nguồn cung cấp nước cho doanh
aware that it is your responsibility to repair the pipe.Your nghiệp của ông. Xin lưu ý rằng ông có trách nhiệm sửa chữa
insurance may cover the cost. We will turn the water back đường ống. Bảo hiểm của ông có thể chi trả chi phí. Chúng
on once the pipe is fixed tôi sẽ mở nước trở lại sau khi đường ống được sửa xong
83. Who Is the speaker? 83. Người nói là ai?
(A) A plumber (A) Một thợ sửa ống nước
(B) A shop owner (B) Một người chủ cửa hàng
(C) A reporter (C) Một phóng viên
(D) A city employee (D) Một viên chức thành phố
84. What problem does the speaker identify? 84. Người nói nhắc đến vấn đề gì?
(A) A broken water pipe (A) Một đường ống nước bị vỡ
(B) A heavy rainstorm (B) Một cơn bão lớn
(C) A change to an insurance policy (C) Một sự thay đổi trong chính sách bảo hiểm
(D) A misleading phone call (D) Một cuộc gọi nhầm
85. What will the listener most likely do after listening to 85. Người nói có thể sẽ làm gì sau khi nhận được lời nhắn?

55
the message? (A) Hủy chính sách bảo hiểm của ông ấy
(A) Cancel his insurance policy (B) Di chuyển tiệm bánh
(B) Move his bakery (C) Mở cửa hàng mới cho doanh nghiệp của ông ấy
(C) Open his store for business (D) Sắp xếp sửa chữa
(D) Arrange for a repair
86-88

I hope that everyone enjoyed the delightful meal. It’s Tôi hy vọng mọi người đã có một bữa ăn thú vị. Đã đến lúc
almost time for us to present this year’s awards to our chúng tôi trao giải thưởng năm nay cho các vận động viên
athletes here at the National Tennis Conference. However, của mình tại Hội nghị Quần vợt Quốc gia. Tuy nhiên, trước
before we do so, I am honored to welcome a very special khi chúng ta làm vậy, tôi rất vinh dự được chào đón một diễn
speaker up to the stage—Brigitte Rollin. This moment is giả rất đặc biệt lên sân khấu—Brigitte Rollin. Khoảnh khắc
such a thrill for me. 8" Ms. Rollin is a superb competitor. này đối với tôi thật là hồi hộp. Cô Rollin là một thí sinh xuất
She has won multiple tournaments and is also renowned for sắc. Cô đã vô địch nhiều giải đấu và cũng nổi tiếng với công
her charity work and sponsorships. Before she comes to the việc từ thiện và tài trợ. Trước khi cô lên bục vinh quang, tôi
podium, I’d like to remind you that photographs of muốn nhắc các bạn rằng những bức ảnh chụp sự kiện tối nay
tonight’s event are prohibited. But everyone in attendance đều bị cấm. Nhưng tất cả mọi người những người tham dự sẽ
will receive a signed photograph of our guest at the end of nhận được một bức ảnh có chữ ký của khách hàng của chúng
the event. tôi vào cuối sự kiện.
86. What type of event is taking place? 86. Sự kiện gì đang diễn ra?
(A) A writers' workshop (A) Buổi workshop của một nhà văn
(B） A debate competition (B) Một cuộc thi tranh biện
(C) A sports awards ceremony (C) Một lễ trao giải thể thao
(D) A book signing (D) Một buổi ký sách
87. What does the speaker mean when he says, ،،This 87. Người đàn ông có ý gì khi nói “Khoảnh khắc này thật hồi
moment is such a thrill for me”？ hộp đối với tôi?”
(A) He admires a guest speaker. (A) Ông ấy ngưỡng mộ vị diễn giả khách mời
(B) He likes speaking to audiences. (B) Ông ấy thích nói chuyện với khán giả
(C) He is enjoying a meal. (C) Ông ấy rất thích bữa ăn
(D) He is pleased to win an award. (D) Ông ấy mừng vì đã thắng giải
88. What are the listeners reminded to do? 88. Người nghe được nhắc làm điều gì?
(A) Hold their applause until the end (A) Đừng vỗ tay hò reo cho đến cuối chương trình
(B) Finish their meals (B) Hoàn thành bữa ăn
(C) Turn off their phones (C) Tắt điện thoại
(D) Avoid taking pictures (D) Không chụp ảnh
89-91

Welcome to the WLED Radio traffic report. There’s heavy Chào mừng bạn đến với báo cáo lưu lượng truy cập của Đài
traffic in Bellevue’s city center this afternoon as organizers phát thanh WLED. Giao thông ở trung tâm thành phố
prepare for tomorrow’s annual marathon. Runners and their Bellevue chiều nay rất đông khi ban tổ chức chuẩn bị cho
families are arriving in town, and excitement is in the air. cuộc chạy marathon hàng năm vào ngày mai. Các vận động
Remember, you can log in to our Web site to follow the viên chạy bộ và gia đình của họ đang đến thị trấn, không khí
race, where we will post updates regularly. 1For those of sôi động đang tràn ngập. Hãy nhớ rằng, bạn có thể đăng nhập
you planning on coming to the city center to watch the vào trang Web của chúng tôi để theo dõi cuộc đua, nơi chúng
marathon tomorrow, I suggest you use the Bellevue bicycle tôi sẽ đăng thông tin cập nhật thường xuyên. Đối với những
rental system.You can take public transportation to the city bạn dự định đến trung tâm thành phố để xem cuộc chạy
center and then get one of the city bicycles located at marathon vào ngày mai, tôi khuyên bạn nên sử dụng hệ thống
Central Train Station to move around. thuê xe đạp Bellevue. Bạn có thể đi phương tiện công cộng
đến trung tâm thành phố và sau đó lấy một trong những chiếc
56
 xe đạp của thành phố đặt tại Ga Xe lửa Trung tâm để đến di
chuyển xung quanh.
89. What is causing heavy traffic in the city center? 89. Điều gì khiến giao thông đông đúc ở trung tâm thành
(A) Road construction phố?
(B) Preparation for an event (A) Xây dựng đường
(C) Bad weather conditions (B) Chuẩn bị cho một sự kiện
(D) A disabled vehicle (C) Điều kiện thời tiết xấu
(D) Một chiếc xe dành cho người khuyết tật
90. Why should the listeners visit the radio station’s 90. Tại sao người nghe nên truy cập Trang web của đài phát
Website? thanh?
(A) To enter a contest (A) Để tham gia một cuộc thi
(B) To request some music (B) Để yêu cầu một số bản nhạc
(C) To ask some questions about city planning (C) Để hỏi một số câu hỏi về quy hoạch thành phố
(D) To learn about the progress of a sporting event (D) Để tìm hiểu về diễn biến của một sự kiện thể thao
91. What does the speaker recommend the listeners do? 91. Người nói khuyên người nghe làm gì?
(A) Work from home (A) Làm việc ở nhà
(B) Avoid driving into the city center (B) Tránh lái xe vào trung tâm thành phố
(C) Wait for another traffic report (C) Đợi một báo cáo giao thông khác
(D) Take a different exit (D) Đi theo lối khác
92-94

Hi. This message is for Josephine Sanders. This is Chang- Xin chào. Lời nhắn này được để lại cho Josephine Sanders.
Soo from Lindmar Dental. I took your dental X-rays this Đây là Chang-Soo từ Nha khoa Lindmar. Tôi đã chụp X-ray
morning. After you left the office, I found a necklace in the cho bạn vào sáng nay. Sau khi bạn rời khỏi văn phòng, tôi
X-ray room. I’m pretty sure that it’s yours. I remember tìm thấy một cái dây chuyền trong phòng chụp X-ray. Tôi
asking you to take it off before I took your X-rays. I must khá chắc nó là của bạn. Tôi nhớ đã yêu cầu bạn tháo nó
have forgotten to return it to you. I apologize for the xuống trước khi chụp X-rays. Có vẻ tôi đã quên trả lại cho
inconvenience. But, our office is open until seven tonight. bạn. Tôi xin lỗi vì sự bất tiện này. Nhưng văn phòng của
If I’m not here, just ask the receptionist. chúng tôi chỉ mở đến 7h tối nay. Nếu tôi không có ở đây, hãy
hỏi lễ tân.
92. Where does the speaker work? 92. Người nói có vẻ đang làm việc ở đâu?
(A) At a jewelry store (A) Ở cửa hàng đồ trang sức
(B) At a dental office (B) Ở văn phòng nha khoa
(C) At a medical supply store (C) Ở một chuỗi nhà thuốc
(D) At a hotel chain (D) Ở một chuỗi khách sạn
93. What did the speaker forget to do? 93. Người nói đã quên làm điều gì?
(A) Give back a necklace (A) Trả lại một cái dây chuyền
(B) Write down a phone number (B) Viết lại số điện thoại
(C) Send some X-ray results (C) Gửi một số kết quả X-ray
(D) Call a receptionist (D) Gọi lễ tân
94. Why does the speaker say， “our office is open until 94. Tại sao người nói lại nói “Văn phòng chúng tôi chỉ mở
seven tonight”？ đến 7h tối nay”?
(A) To remind the listener about a delivery (A) Để nhắc người nghe về một món hàng được giao
(B) To recommend that a contract be signed quickly (B) Để đề nghị kí một hợp đồng
(C) To ask the listener to return to an office (C) Để bảo người nghe quay lại văn phòng
(D) To indicate that a sale is ending (D) Để nói rằng một buổi giảm giá đã kết thúc
95-97

57
Our workers haul soil, garden mulch, and plants every day Công nhân của chúng tôi vận chuyển đất, mùn vườn và cây
to make our customers’ yardslook beautiful. They need trồng mỗi ngày để làm cho sân vườn của khách hàng trông
strong handcarts to move these heavy items.The Classic đẹp hơn. Họ cần những chiếc xe đẩy tay chắc chắn để di
Handcarts we have now are poor quality.They fall apart, chuyển những vật nặng này. Xe đẩy tay cũ mà chúng tôi có
and our workers constantly repair them. We need the hiện nay có chất lượng kém. Chúng bị hỏng và công nhân
strongest handcarts available. I recommend we purchase the của chúng tôi phải liên tục sửa chữa chúng. Chúng tôi cần
150-dollar model because it will not break easily. It's so những chiếc xe đẩy tay mạnh nhất hiện có. Tôi nghĩ chúng
durable that we'll save money in the end. If you agree, I’ll ta nên mua mẫu 150 đô la vì nó sẽ không dễ bị hỏng. Nó rất
order twenty of them bền và có thể giúp chúng ta tiết kiệm. Nếu bạn đồng ý, tôi
sẽ đặt mua 20 chiếc

95. Where does the speaker most likely work? 95. Người nói có vẻ đang làm việc ở đâu?
(A) At a hardware store (A) Ở một cửa hàng đồ cứng
(B) At a tool manufacturer (B) Một nhà sản xuất dụng cụ
(C) At a landscaping service (C) Dịch vụ cảnh quan
(D) At a construction company (D) Một công ty xây dựng
96. What is the speakers highest priority? 96. Ưu tiên lớn nhất của người nói là gì?
(A) Buying a long-lasting product (A) Mua một sản phẩm bền
(B) Spending as little money as possible (B) Chi tiêu ít tiền nhất có thể
(C) Having the order delivered quickly (C) Được giao hàng nhanh nhất có thể
(D) Getting the largest product available (D) Lấy sản phẩm to nhất đang có sẵn
97. Look at the graphic.Which handcart does the speaker 97. Nhìn vào biểu đồ. Loại xe đẩy tay nào người nói muốn
want to buy? mua?
(A) Classic Handcart (A) Xe đẩy cổ điển
(B) Superior Handcart (B) Siêu xe đẩy
(C) Deluxe Handcart (C) Xe đẩy cao cấp
(D) Super Duty Handcart (D) Xe đẩy vật nặng
98-100
Thank you all for being here. I’d like to go over our next
Cảm ơn tất cả các bạn đã đến đây. Tôi muốn nói qua về mô-
training module. By now you should all be familiar with how
đun đào tạo tiếp theo của chúng tôi. Đến bây giờ, tất cả các
to create a lead, contact your potential customers, and close on
bạn có lẽ đều đã quen với cách tiếp cận khách hàng tiềm
a deal. As a sales representative you're used to focusing on
năng, liên hệ với khách hàng tiềm năng và chốt giao dịch.
your own leads and clients, and that's terrific. However, there
Với tư cách là đại diện bán hàng, bạn chắc đã quen với việc
is strength in teamwork, and that's what we’ll work on now.
tập trung vào khách hàng tiềm năng và khách hàng của mình
Let's get started. I’d like you to create three groups, and we're
và điều đó thật tuyệt vời. Tuy nhiên, làm việc nhóm cũng có
going to take on the roles of different characters in typical
điểm mạnh và đó là điều chúng ta sẽ làm bây giờ. Bắt đầu
scenarios involving clients.
nào. Tôi muốn các bạn lập ba nhóm và chúng ta sẽ đảm nhận
vai trò của các nhân vật khác nhau trong các tình huống điển
hình liên quan đến khách hàng.

58
98. Who is the training intended for? 98. Việc đào tạo hướng đến ai?
(A) Sales personnel (A) Nhân viên bán hàng
(B) Executive officers (B) Chuyên viên văn phòng
(C) Human Resource employees (C) Nhân viên phòng nhân sự
(D) Product developers (D) Người phát triển sản phẩm
99. Look at the graphic. How long will the training be? 99. Nhìn vào biểu đồ. Buổi đào tạo sẽ kéo dài bao lâu?
(A) 25 minutes (A) 25 phút
(B) 30 minutes (B) 30 phút
(C) 20 minutes (C) 20 phút
(D) 10 minutes (D) 10 phút
100. What does the speaker tell the listeners to do? 100. Người nói bảo người nghe làm gì?
(A) Turn off their phones (A) Tắt nguồn điện thoại
(B) Get some refreshments (B) Lấy đồ ăn vặt
(C) Ask questions often (C) Thường xuyên đặt câu hỏi
(D) Role-play a situation (D) Đóng vai một tình huống

59
 TEST 4
TEST 4

PART 1 PHẦN 1

1.
(A) A man is looking out a window
(B) A man is fixing a ceiling tile.
(C) A man is reaching for a coat.
(D) A man is installing a wooden floor.

2.
(A) A wall is covered with vines.
(B) A tree is near a sign.
(C) There are puddles on the road.
(D) A tree has fallen onto the pavement

3.
(A) A construction worker is repairing a fence.
(B) A set of cones is blocking an entrance.
(C) Some lines are being painted on a roadway.
(D) A man is working outdoors.

4.
(A) A cupboard is filled with kitchen utensils.
(B) A woman ¡s looking at an electrical outlet·
(C) Some papers have been placed on a counter.
(D) Some shelves are being adjusted.

5.
(A) Magazines are on a rack on the wall.
(B) A bookcase is next to a sofa.
(C) A plant has been placed next to a chair.
(D) A ceiling lamp hangs over a carpet

6.
(A) A man ¡s crouching down next to a wall.
(B) A man is taking measurements of a room.
(C) A man ¡s attaching a door to a frame.
(D) A man is standing on a ladder

PART 2

7. Which flowers should we get for Ms. Jones?

(A) Tm sure she'll be happy to switch with you.
(B) She would like the yellow ones.
(C) She’s the only one who received the report.
8. Did you put paper ¡n the copy machine?
(A) I remember that manager very well.
(B) I ‫ا‬use notebooks for taking notes.
(C) No, someone already did that
60
9. Can you help me test the new voice mail system?
(A) No, I have a meeting that’s about to start.
(B) I wasn’t aware that he sent an e-mail.
(C) Yes, I pay my phone bill online.
10. Why is the marketing team in the conference room?
(A) The office near the lobby.
(B) Because they are attending a training seminar
(c) Those reports are highly regarded
11. Who is the new committee member going to be?
(A) A lawyer from New York.
(B) At the shop next door.
(C) Most of his clients
12. Why didn’t we order more of the same chairs‫؟‬
(A) You heard all of them?
(B) Because they’re very expensive.
(C) I don’t think I’ll make it
13. WHow many projects have been approved?
(A) One for each department.
(B) I’m going to cook my specialty tonight.
(C) Just a projector, please.
14. Were you running late this morning?
(A) Yes,two please.
(B) She enjoys exercising ¡n the park.
(C) No, I’ve been here for an hour·
15. We should leave early for the restaurant.
(A) Yes, it can be difficult to find parking.
(B) A detailed process.
© I started the design early in the day.
16. Why did the price of these shoes increase?
(A) Not after what happened last week.
(B) There is a new manufacturing process.
(C) Everyone who heard the announcement.
17. Have you written down the instructions for how to
operate the machine?
(A) A recent development.
(B) Thank you for doing that.
(C) Yes， I placed them beside it
8. How did you choose your dentist?
(A) I have a new doctor.
(B) I once wanted to be a teacher.
(C) A friend recommended one to me.
19. Weshould send outthe invitations for her retirement party.
(A) Actually, I don’t remember.
(B) I didn’t see who wrote it.
(C) l already did that

61
20. Have you begun planning a vacation?
(A) I’ve already used all of my time off.
(B) It’s a nice place to visit.
(C) It seems unlikely they did.
21. Where should I look for a used car?
(A) A low price.
(B) Sorry, I’m not very hungry.
(C) I have a friend who is selling one.
22. Didn’t Insook move into that office four months ago?
(A) I don’t think Insook has copies of those.
(B) I think that’s what I heard.
(C) A four o’clock departure.
23. Would you like me to type up the proposal for you?
(A) Which kind did you buy?
(B) Yes, they saw it.
(C) That would be very helpful.
24. What do we need to bring to the workplace safety
orientation?
(A) I saved my work.
(B) Yes, her application is impressive.
(C) Didn't you receive an e-mail?
25. Can I have a copy of the sales report?
(A) Only the original location.
(B) The printer is broken.
(C) She helps the senior manager
26. When do you need to renew your passport?
(A) Not since I was at university.
(B) It won’t expire for a while yet.
(C) I completed more than I expected.
27. Do you have this shirt in a larger size?
(A) I don’t work here.
(B) I brought some more hangers.
(C) A very suitable color.
28. Aren’t you planning to buy some supplies today?
(A) I have a very busy schedule this afternoon.
(B) The closet down the hall.
(C) A member of the committee.
29. Mary’s promotion was well deserved, don’t you think?
(A) Yes, they’ve known each other for about ten years.
(B) Yes, Mary has put in a lot of overtime lately.
(C) Mary will go on vacation next month.
30. Should we go ahead with the project or postpone it?
(A) Let’s check the budget first.
(B) That’s a really good idea.
(C) She’ll be at that meeting
31. Is Mr. Hernandez joining us for dinner?
(A) HaverVt you seen the guest list?
(B) Can he turn it in tomorrow instead?
62
(C) HI put it upstairs for now.

Part 3

32-34

W-Br: Hi, Mr. Davies. This is Becca Griffith. Thanks again

for retiling our bathrooms. I noticed a mark or a
scratch,though, on a tile near the bottom of the shower.
M-Au: It’s probably just a mark that one of my tools left.
Sorry about that. I have an industrial-strength cleaning agent
that a construction friend of mine told me about. Can I come
on Thursday morning or Friday afternoon? No extra charge
of course.
W-Br: Great! I am home in the mornings
32. Who most likely is the man?
(A) A delivery person
(B) A contractor
(C) A salesperson
(D) A house cleaner
33. What will the man most likely bring when he returns?
(A) An updated invoice
(B) A product recommended to him
(C) A new tool
(D) A replacement tile
34. When will the man most likely return to the woman’s
house?
(A) On Thursday morning
(B) On Thursday afternoon
(C) On Friday morning
(D) On Friday afternoon
35-37

How is the new recycling initiative going? Are people using

the new recycling bins we've placed along the forest paths for
their bottles?
W-Am: It's going OK. 36I still find recyclable materials
mixed in with regular waste,which concerns me.
M-Au: I watched a great documentary about the benefits of
recycling last night. Maybe we could play it in the center. If
people see even a little of it before they begin hiking, maybe
we'll see different results.
35. What are the speakers mainly discussing?
(A) The condition of forest paths
(B) Hiking options
(C) A recycling program
(D) Vending machines
36. What Is the woman concerned about?
(A) The condition of the visitor center
(B) Materials being disposed of properly

63
(C) The need for new plastic bins
(D) Her work schedule
37. What does the man suggest?
(A) Showing a video
(B) Purchasing a television
(C) Recording some instructions
(D) Hiring additional workers
38-40

M-Cn: Audrey,I saw you at the training session this morning.

What did you think?
W-Am: For me and some of the other managers,it really
didn’t apply to the work we do. The session stressed working
face-to-face with employees in your section. Well, I manage
a group of salespeople spread across the country. Some
salespeople I only see once a year.
M-Cn: You know, Takeshi told me the same thing. All the
teams that he oversees need to work independently. I’m going
to talk to our training coordinators and see if we can arrange
some training sessions about management strategies remote
workers remote workers.
38. Who most likely is the woman?
(A) A manager
(B) A consultant
(C) A salesperson
(D) A trainer
39. What did Takeshi tell the man?
(A) The training session will increase sales.
(B) The training session was not useful.
(C) Some people prefer independent work.
(D) More salespeople will be hired.
40. What will the man most likely do next?
(A) Meet with the salespeople face-to-face
(B) Ask Takeshi to talk to his teams
(C) Cancel this week’s sales meeting
(D) Discuss future training sessions
41-43

M-Cn: Wow, that meeting was fast. Not sure I got all the
details of our assignments. I think I am supposed to provide
an update on sales of our company’s latest nonfiction
releases, right?
W-Br: Actually, I got the nonfiction assignment. Anna wants
you to prepare a report on sales of our latest hardcover
fiction, in bookstores and at regional trade shows.
M-Cn: Oh,that's right. My handwriting is a mess. I should
take notes on my laptop - which reminds me, do you think
you could help me create the spreadsheet Anna wants?
W-Br: I don’t think I have the time; I am behind on a few
64
tasks, plus I have my new assignment. Support staff should
be able to help you!
41. Where do the speakers most likely work?
(A) At an accounting firm
(B) At a warehouse
(C) At a university bookstore
(D) At a book-publishing company
42. What is the woman’s assignment?
(A) To prepare a sales report
(B) To train recently hired employees
(C) To take notes during staff meetings
(D) To proofread reports
43. Why will the woman be unable to help the man?
(A) She lacks the technical training.
(B) She is too busy.
(C) She is unsure of what Anna really wants.
(D) She sent her laptop to be serviced.
44-46

M-Au: We got the architectural plans back for the learning

center. It's going to be in the southern part of our nature
preserve.
W-Br: Isn't that the owl territory?
M-Au: I hadn't thought of that.
W-Br: I think we can build it somewhere else.I’II set up a
meeting with the preserve board. Can you book us a meeting
room in the community center?
M-Au: Why don't we do it in our offices here instead? That
way we can walk out to any proposed sites.
44. Who most likely are the speakers?
(A) School teachers
(B) Employees of a nature area
(C) Members of a bird-watching club
(D) Construction workers
45. What problem are the speakers discussing?
(A) The proposed location of a building
(B) The schedule of a community event
(C) Some recently completed construction
(D) Damage caused by animals
46. What does the man suggest the speakers do?
(A) Contact some builders
(B) Conduct a tour of a nature preserve
(C) Hold a meeting at the「¡ workplace
(D) Post an announcement at the community center
47-49

M-Cn: I wanted to leave a little time at the end of this

meeting to discuss our decision to advertise for and hire a

65
new, full-time data entry assistant. I’m not sure this is the
best way to go. The work in that department isn't steady.
Sometimes they're overworked, and other times it's very
slow.
W-Am: Maybe we should contact an employment agency that
specializes in temporary workers. We used one two years ago
to get factory help during the summer.
M-Cn: Oh yes. I remember that. Janet Olsen is head of
personnel. Why don't we walk to her office later and see what
she thinks?
47. What does the man say about hiring a new employee?
(A) The hiring process ‫؛‬s already finished.
(B) Hiring may not be necessary.
(C) There are no qualified applicants.
(D) There is no money in the budget.
48. What does the woman suggest?
(A) Contracting some advertising work
(B) Discussing the problem at the next meeting
(C) Training new factory team workers
(D) Hiring a temporary employee
49. Why will the speakers talk to Janet Olsen?
(A) To get her opinion about an issue
(B) To ask how a problem was solved previously
(C) To learn whether they can use her office
(D) To ask about a recently hired team member
50-52

W-Br I like your idea, Mark, about producing a new line of

touchless, vo‫؛‬ce-act‫؛‬vated smart lamps. But if we were going
to do that, 50,51 we’d need to hire consultant familiar with that
technology, which would not be cheap.
W-Am 51Given that we went over production costs last year,
it doesn’t seem likely we’d have the budget.
M.Au 52What if we reduced our spending on advertising
temporarily and used the savings to hire the new consultant?
The decrease in advertising might cause a temporary drop in
revenue, but I think we should make up for it when we launch
the lamps.

50. What are the speakers mainly discussing?

(A) Employee responsibilities
(B) An advertising campaign
(C) Developing a new product
(D) A type of phone
51. What do the women imply about hiring a new consultant?
(A) It would be expensive.
(B) It might not solve their problem.
(C) It will be challenging to find someone with the right

66
skills.
(D) It has already happened
52. What does the woman imply when she says, “Oh, I have
too many financial commitments at the moment”?
(A) She will call the man back later.
(B) She will not visit the gift shop.
(C) She will not attend a special event.
(D) She will not purchase a membership.
53-55

M-Cn: Hi, Shufen. 54ls that the new brochure we're getting
printed?
W-Am: Petra just picked it up from the print shop.
W-Br: Yes, I stopped there on my way to the office. This
copy is just for us to review and approve. I have to give the
printers our OK by five o'clock.
M-Cn: I love the way the colors just pop out. The last time
we printed this kind of information, it looked so boring.
W-Am: But wait, isn't that our old logo on the brochure?
W-Br: I know I gave them the new logo. I'm going to call
them up now and make sure they fix this.
53. What did Petra do on her way to the office?
(A) She dropped a brochure off at a local store.
(B) She stopped at a printing shop.
(C) She shopped at an office store for some supplies.
(D) She contacted a repair technician.
54. What does the man say about the brochure thespeakers
are discussing?
(A) He likes the bright colors.
(B) He already approved it.
(C) It contains too much information.
(D) It was redesigned several times
55. Why will Petra make a phone call?
(A) To order copies
(B) To change a deadline
(C) To get a mistake corrected
(D) To try to get a price reduced
56-58

M-Cn: Did you have time to order furniture for the new
meeting room?
W-Br: I have the office furniture price list, but I haven't had a
chance to look at it. With the convention next month. I've
been so busy working on travel arrangements.
M-Cn: Oh, that's right. That's a lot of work.
W-Br: When I was hired as office manager,I was told that
was one of my responsibilities.
M-Cn: Maybe you should talk to the area director to see if
that can be taken off your plate.
67
W-Br: There's no need. The fact is, I like working on travel
plans.
56. What does the woman imply when she says, “I haven’t
had a chance to look at it”?
(A) She is not interested in the price list.
(B) She likes the old furniture in the meeting room
(C) The furniture prices are very high.
(D) The office furniture has not been ordered.
57. What ‫؛‬s most likely true about the travel arrangements
that the woman is working on?
(A) They are taking more time than expected.
(B) They will be finished tomorrow.
(C) There are only two people working on them.
(D) The man is responsible for managing them
58. What does the man suggest that the woman do?
(A) Train a coworker to order furniture
(B) Ask whether a responsibility can be removed
(C) Find somebody to help with travel planning
(D) Apply for a management position
59-61

M-Au: Can you please tell my supervisor what we discussed

about the pop-up box my company would like to add to a
Web page we’re designing?
W-Br: Sure. Though we're mainly a consulting service, we do
have Web developers who can be hired for hourly work. Our
developers all have the most current certifications.
M-Cn: OK, well, none of our Web developers have
experience with pop-up boxes, but if some of yours do, we'd
be interested. Though, did Felix already explain that 6' we'd
like the pop-up box to be available when the site goes live
next Monday? I’m not sure how long drawing up the contract
for this arrangement will take.
59. Who most likely ‫؛‬s the woman?
(A) A consulting company employee
(B) A Web developer
(C) A supervisor
(D) A certified trainer
60. What does the woman tell Felix' supervisor?
(A) She can provide some paperwork.
(B) She is paid hourly.
(C) She is not familiar with a feature.
(D) She has employees who can complete a task.
61. When will a Web site be launched?
(A) Once a feature ¡s added
(B) Later that day
(C) After two companies merge
(D) In the coming week

68
62-64

M-Au: Stevenson’s Supplies and Distributing, Andy

speaking.
W-Am: Hello, this is Carolina, from Monarch Pottery.
There’s an issue with the delivery we received from you this
morning. The invoice shows that we ordered two buckets of
clear glaze, but there was none in our shipment.
M-Au: Oh, I noticed that there were two buckets left behind
on the loading dock after the delivery truck left! I’ll have the
glaze delivered to you within an hour.
W-Am: I’d appreciate it. I need that glaze for a demonstration
I’m doing in my adult wheel-throwing class this evening.

62. What problem does the woman mention?

(A) Her order arrived late.
(B) Her order is missing an item.
(C) She did not order enough of an item.
(D) She did not receive an invoice.
63. What does the man say about some buckets of glaze?
(A) They contain the wrong color glaze·
(B) They are on the delivery truck now
(C) They were left behind.
(D) They are heavier than they look
64. Look at the graphic. On which day is the conversation
taking place?
(A) Tuesday
(B) Wednesday
(C) Thursday
(D) Friday
65-67

M-Au: I found a place that I think we can use for the

conference our company is hosting this summer. It's a hotel
ballroom, but it can be set up for business events.
W-Br: OK. What's their catering like?
M-Au: Well, they don't provide meals, but the hotel will
provide snacks and beverages throughout the day.
W-Br: And how many participants are we expecting?
M-Au: Last year's conference was hosted by a different
company, and there were about 100 registrants. I'd expect
about the same this year.
69
65. What are the speakers mainly discussing?
(A) A conference hosted by another company
(B) A location for an upcoming conference
(C) The purpose of an annual conference
(D) A conference speaker they both admire
66. What does the man imply about conference participants?
(A) They will choose food options from a menu.
(B) They will eat breakfast together·
(C) They will not be provided with meals.
(D) They must buy snacks from a nearby store.
67. Look at the graphic.Which package will the speakers
most likely purchase?
(A) Bronze
(B) Silver
(C) Gold
(D) Platinum
68-70

W-Am: Good morning. We’ve just parked our truck and we

have a lot of equipment and furniture to move in. If you let us
know the rooms where we can put the boxes, you won't have
to move things again.
M-Cn: The furniture will go in the reception area. Right near
the front door.
W-Am: We also have five very heavy boxes.
M-Cn: Those are the rowing machines. They go in the
exercise area near the pool.
W-Am: This looks like it's going to be a very nice gym. I see
you already have the weightlifting equipment set up.
M-Cn: It was delivered yesterday. We decided
to put it right here near the entrance

68. Where most likely does the woman work?

(A) At a delivery company
(B) At a fitness center
(C) At a truck repair facility
(D) At an exercise equipment manufacturer

70
69. Look at the graphic.Where will the five heavy boxes be
put?
(A) In the reception area
(B) In the locker rooms
(C) In exercise area 1
(D) In exercise area 2
70. What equipment was delivered yesterday?
(A) Rowing machines
(B) Furniture
(C) Pool supplies
(D) Weight-lifting equipment
Part 4

71-73

M-Au Good morning, everyone! Tm Joshua,

^1§‫?ر‬7‫ﻟﺔﻵ‬11‫ﻷﺟﻘﺞ‬011‫ﺟﺮةج‬
a volunteer guide here in beautiful Rosedale
Sculpture Park. My background is in art history, so
N1 do my best to answer all your questions. But
first, let me give you an overview of this amazing
property. It was purchased in the nineteenth
century by a local family who had spent many
years abroad. -During their years overseas
they collected many statues and other types of sculptures...
some ancient, some modern, which you'll see around the
gardens today. 3And take out your cameras as you follow
me along our first trail.
71. Who is the speaker?
(A) A book author
(B) A park ranger
(C) A tour guide
(D) A painter
72. What will the listeners mostly see during their visit?
(A) Rare plants
(B) Works of art
(C) Antique furnishing
(D) A nineteenth-century library
73. What does the speaker invite the listeners to do?
(A) Use a map
(B) Make a purchase
(C) Stay with the group
(D) Take pictures
74-76
Welcome to Amir's Car Talk! Let's discuss electric pickup
trucks. I recommend that truck enthusiasts out there invest in
one. Most accelerate as quickly as sports cars, and electric
pickups are super quiet. Plus, many have a towing capacity of

71
over five tons! Sure, electric pickups are not cheap, but the
environment will benefit. Consider this, too: electric pickup
trucks can even be used to power homes during an interruption
in the supply of electricity.That's pretty amazing, right?
74. What does the speaker recommend doing?
(A) Creating more charging stations
(B) Buying an electric pickup truck
(C) Getting new tires
(D) Shopping for a sports car
75. What disadvantage of electric pickup trucks does the
speaker mention?
(A) Their high cost
(B) Their engine noise
(C) Their slow speed
(D) Their small size
76. What alternative use for electric pickup trucks does
the speaker mention?
(A) Sheltering animals
(B) Generating radio signals
(C) Supporting building structures
(D) Powering homes

77-79
Welcome to the monthly staff meeting. As you might guess
from the number of customers we get. Big Box Supermarket
performed well this past year. To show us their appreciation
for our hard work, the owners are inviting us to dinner at
Wharton Restaurant. Congratulations, everyone! Now, let's
get back to business. We are increasing the amount of fruits
and vegetables we receive. As a result, I need two employees
to arrive one hour early on Saturdays and Sundays. There's a
sign-up sheet in the staff room.
77. Who most likely is the speaker?
(A) A store cashier
(B) A produce supplier
(C) A restaurant owner
(D) A supermarket manager
78. What are the owners doing?
(A) Increasing staff pay
(B) Introducing new products
(C) Hosting a dinner
(D) Hiring more employees
79. What does the speaker imply when she says， “There’s a
sign-up sheet in the staff room”?
(A) The new work hours are voluntary.
(B) People who sign up get a reward.
(C) All employees must sign up for a shift.
72
(D) The meeting will continue in the staff room.

80-82
Homeowners, is your heating system over ten years old? Are
you paying too much for your heating bills? Honest Heating has
the solution! Whether you need just a tune-up or an entirely new
system, Honest Heating can help. We’re the only heating
company in the area that uses infrared cameras. They let us see
holes, cracks, and rust that regular color cameras miss. Call
today for a low-cost checkup. Mention that you heard about us
on KNXY News Radio, and you’ll receive a five percent
discount. Don’t delay! call Honest Heating today!
80. What is being advertised?
(A) A solar heating system for homes
(B) A contest for a new heating system
(C) A home cleaning service
(D) A service for home heating systems
81. What does the advertisement emphasize about the
company?
(A) Its 24-hour service
(B) Its special cameras
(C) Its low prices
(D) Its customer service
82. How can the listeners get a discount?
(A) By presenting a coupon
(B) By scheduling an appointment online
(C) By mentioning a radio advertisement
(D) By joining a mailing list
83-85

I am pleased to report on progress at our newest cement plant.

Local mines began delivering raw materials, and by the end
of the month, the pliant delivered its first cement shipment to
Regent construction company. The plant is not earning a
profit yet. But we hope to be a strong partner with Regent
during this construction boom. Also, all 60 employees
recently completed safety training. In addition, five
employees received advanced safety training and
certification. They will work with our safety program
supervisors to ensure that appropriate procedures are
followed
83. What is the purpose of the meeting?
(A) To welcome new managers
(B) To fix a problem with a training program
(C) To provide an update
(D) To announce a change in strategy
84. What does the speaker imply when he says，“But we
hope to be a strong partner with Regent during this

73
construction boom"?
(A) Regent is a new construction company.
(B) The plant may earn profits soon.
(C) The plant needs to create new products.
(D) The company needs to build more plants.
85. What did new employees do?
(A) They inspected local mines.
(B) They delivered raw materials.
(C) They constructed a building.
(D) They acquired certification

86-88
This weekend, Coleman's Downtown Theater will present a
marathon of science fiction films. Some of the films being
shown are over 100 years old. Fans may even learn
something about the history of science fiction films,
since the films will be shown in chronological order. The
marathon will run on Saturday and Sunday from ten A.M. to
ten P.M. On Sunday afternoon, makeup artist Sara Wills, who
has created some of film's scariest space monsters, will be in
the lobby giving a demonstration.
86. What will happen at Colemar’s Downtown Theater this
weekend?
(A) Movies of a special type will be shown.
(B) An actor will sign autographs.
(C) Collectors will gather for a trade show.
(D) An outdoor seating area will be opened
87. What might people learn this weekend?
(A) How to prepare to run a marathon
(B) How the city has grown in 100 years
(C) The history of space exploration
(D) The history of an art form
88. Who will be in the lobby on Sunday?
(A) A professional who works ‫؛‬n the movies
(B) A writer who has released a new book
(C) A historian from a nearby university
(D) An astronaut who has been to space
89-91

Helping investors keep a long-term perspective is part of our

role as financial consultants. Before today's meeting ends,I
want to remind everyone about tonight's security update to
our computer systems. As you know, the security of our
clients'personal and financial data is our highest priority. I

74
hope you already viewed the online training video so you're
ready to use the new security features tomorrow.If not, be
sure to do so this afternoon.We are the most trusted company
in the industry, and we want to stay that way.

89. What work do the listeners do?

(A) Train security guards
(B) Make advertisements
(C) Create security software
(D) Provide financial advice
90. What will happen tonight?
(A) Security systems will be updated.
(B) More security guards will be on duty.
(C) Financial data will be revised.
(D) New computers will be purchased
91. Why does the speaker say， "We are the most trusted
company In the industry, and we want to stay that way”?
(A) To congratulate a colleague
(B) To show appreciation to clients
(C) To motivate the listeners to act
(D) To introduce the next speaker
92-94

Greetings,listeners! Welcome to another episode of Eating

Central. I recently tried two Italian restaurants that opened in
the area: Arno's Bistro and Maria's Kitchen. Arno's Bistro
features an elegant dining space with a nice view of South
River. Maria's Kitchen offers only an unappetizing view of a
parking area, but something was to my taste there: the
chicken.It was moist and savory,with a fresh tomato sauce,
and isn't to be missed. Sadly,the chicken at Arno's Bistro was
dry, with sauce similar to what can be bought at the grocery
store. Looking for tasty Italian? Maria's Kitchen isn't pretty,
but the food is superb!
92. What is the purpose of the broadcast?
(A) To promote healthy eating habits
(B) To describe new recipes
(C) To review local restaurants
(D) To promote Italian culture
93. What does the speaker criticize about Maria’s Kitchen?
(A) The cost
(B) The
(C) The parking
(D) The view
94. What does the speaker recommend that the listeners do?
(A) Try the Italian food at Maria١s Kitchen
(B) Cook Italian food at home
(C) Order the chicken at Arno's Bistro

75
(D) Travel outside the area for the best Italian food

95-97
Hello, Evelyn. It's Sophia, calling about my wedding
arrangements. My wedding is five days away, and the
forecast has changed dramatically It was originaLly supposed
to be sunny, but a huge storm is going to arrive on my
wedding day. Could you work with the Newfield Hotel move
our five o'clock reception indoors? PleasE reserve the Gold
Room, if it's still available. It has a wonderful dance floor and
plenty of room for the band. Let me know which room you
reserve so that I can let guests know about the change in
plan

95. Who most likely is the listener?

(A) A band leader
(B) A wedding planner
(C) A restaurant worker
(D) A professional printer
96. What problem does the speaker mention?
(A) A delayed flight
(B) An unavailable musician
(C) Additional guests
(D) A change in weather
97. Look at the graphic. What information will most likely >
Welding be changed?
(A) Newfield Hotel
(B) 5:00 P.M.
(C) Rose Garden
(D) Moderne Heart
98-100

Welcome, everyone, 98!,ve invited Ms. Sayan Mitra from

Solve Now Consulting. She specializes in solving process
optimization issues. Our automobile production process is too
slow. According to Solve Now's analysis, the delay is in the
painting process. We're wasting too much time cleaning the
spraying tool when changing to a different paint color
76
between cars. They recommend using a more powerful
cleaning solution on the spraying tool. 100Ms. Mitra has
some slides that take us through the study and
recommendations. So, please welcome Ms. Mitra

98. Who is Sayan Mitra?

(A) A customer service representative
(B) An accountant
(C) A car dealer
(D) A consultant
99. Look at the graphic. Which stage of car production is the
speaker discussing?
(A) Stage 1
(B) Stage 2
(C) Stage 3
(D) Stage 4
100. What will the listeners most likely do next?
(A) View a presentation
(B) Ask some questions
(C) Review some specifications
(D) Return to their desks

77
 TEST 5
TEST 5

PART 1 PHẦN 1

1.
(A) He’s working on a puzzle.
(B) He’s lying on a sofa.
(C) He’s reaching for a book.
(D) He’s putting on a sweater
2.
(A) She’s organizing some books.
(B) She’s buying a toothbrush.
(C) She’s holding some products.
(D) She's talking to a store employee
3.
(A) He’s wearing safety glasses.
(B) He’s cleaning some equipment.
(C) He’s picking up a hammer.
(D) He’s laying stones on a driveway
4.
(A) Some flowerpots have been placed along a walkway.
(B) The gate of a fence was left open.
(C) Some stairway railings are being installed.
(D) The building entrance has columns.

5.
(A) Two people are standing around a buffet counter.
(B) Two people are having a meal together.
(C) A server is bringing dishes to a customer.
(D) A server ¡s pouring water into glasses

6.
(A) Electrical cables have been stacked on the floor.
(B) Stools have been placed around the room.
(C) Cabinets are being emptied.
(D) The floor of the workshop is being swept

PART 2

7. Where can I buy tickets for the orchestra’s fund-raiser?

(A) Over the next week.
(B) On the fifth floor.
(C) I suppose; if you want to
8. How long does your commute take?
(A) The gym opens early.
(B) I’ve been working here since March.
(C) About an hour lately
9. What’s good to order at this café?
78
(A) I recommend the coffee and baked goods.
(B) Your food is on the way.
(C) It was sent this morning.
10. When’s the new office furniture going to be delivered?
(A) At the end of the report·
(B) I already finished the revision.
(C) I’ll be here next week
11. Who’s holding the training session on Thursday?
(A) Marcela’s leading it.
(B) I exercise regularly.
(C) He was late today.
12. When should we hire extra help for the holidays?
(A) A helpful assistant.
(B) Afun party
(C) As soon as possible
13. Why did you pick the color green for the product
packaging?
(A) Because it matches our uniforms.
(B) I will pick it up tomorrow
(C) Not until we know the menu options
14. When’s the budget report due?
(A) Sounds too expensive.
(B) By end of day on Friday.
(C) I can pay you back tomorrow.
15. Which shopping bag should I bring?
(A) Just outside the store.
(B) The large one.
(C) No, it isn’t
16. Don’t forget to add another table to the conference room.
(A) Probably the yoga class.
(B) No, they didn’t.
(C) OK， I’ll do that now
17. Who from our office is going to the conference?
(A) I am enjoying our new assignment.
(B) At the hotel downtown.
(C) Leslie and her support staff
18. Where are the signs for the sale?
(A) We are advertising a fifteen percent discount.
(B) On the porch.
(C) I didn’t know we had sold those items
19. Do you think we should place an advertisement ¡n the
newspaper?
(A) That’s not what happened.
(B) No, I already have a subscription.
(C) Our budget ¡s quite limited this month.
20. I don’t remember where I put my copy of the contract.
(A) My calendar is up-to-date.

79
(B) I can look around for it.
(C) I don’t think that’s the best idea
21. What should we order for dinner?
(A) Yes, I ate some of that yesterday.
(B) I’d like something we haven’t tried before.
(C) That makes sense to me
22. I thought the new safety training was supposed to start
tomorrow.
(A) Yes,you’re right.
(B) An old computer.
(C) The ones on the counter.
23. Should we buy desktop computers or laptops for the
office?
(A) The Web site is working now.
(B) You can buy them at any store.
(C) Most of our staff travel a lot.
24. Will you be attending the reception tomorrow?
(A) Just another day or so.
(B) Can you remind me what the topic ¡s?
(c) I heard that they ran out of them.
25. Did you buy your ticket to the baseball game?
(A) Sure,after the game ‫؛‬s over.
(B) I thought admission wasee.
(C) A sports tournament.
26. How can I get more information about the employee party?
(A) A phone number is included in the invitation.
(B) The chef is from Italy.
(C) Where is the employment office?
27. Could you show me how to transfer funds?
(A) No, it’s the other one.
(B) Let me just finish this first.
(C) Sure, that seems like a reasonable
28. Will our gym memberships renew automatically?
(A) They just saw that.
(B) About our manager.
(C) That’s what丨was told
29. Isn’t Shinji scheduled to work at the cash register?
(A) Yes, he just arrived.
(B) The price hasn’t changed.
(C) How much does it cost
30. Do you have all the ingredients for the recipe?
(A) We will plant a garden soon.
(B) Yes， my oven is working again.
(C) I need to buy some onions.
31. You’re in charge of the supplier discount program, right?
(A) The coupons are on the kitchen counter.
(B) We have all the supplies we need.
(C) Horatio is the one you want to talk to.
80
Part 3

32-34

W-Br: Hi, Martin. It's Lillian. Are you still planning to read W-Br: Chào, Martin. Lillian đây. Bạn vẫn sẽ đọc tập thơ của
from your book of poetry at the arts festival next weekend? bạn tại lễ hội nghệ thuật vào cuối tuần tới phải không? Bạn
You're one of this publishing company's most accomplished là một trong những nhà văn thành công nhất của công ty
writers. xuất bản này.
M-Cn: 32, 31I just need directions to the festival site. It's in M-Cn: Tôi cần được chỉ đường đến lễ hội. Nó ở trong công
park, right? viên phải không?
W-Br: Yes. Just know that once you get there, our table will beW-Br: Vâng. Khi bạn đến đó, bàn của chúng ta sẽ là bàn gần
the one closest to the entrance. 34I can text you the address lối vào nhất. Tôi có thể nhắn tin cho bạn địa chỉ khi chúng ta
when we finish this call. kết thúc cuộc gọi này.
32. What are the speakers discussing? 32. Các người nói đang thảo luận về vấn đề gì?
(A) Plans for an upcoming event (A) Kế hoạch cho sự kiện sắp tới
(B) The quality of the man’s poems (B) Chất lượng bài thơ của người đàn ông
(C) The publishing company they work for (C) Công ty xuất bản mà họ làm việc
(D) A problem with the woman’s phone (D) Điện thoại của người phụ nữ có vấn đề
33. What does the man need? 33. Người đàn ông cần gì?
(A) Permission of his company (A) Xin phép công ty của anh ấy
(B) Contact information (B) Thông tin liên lạc
(C) An extra table (C) Một bàn phụ
(D) The location of a park (D) Vị trí của một công viên
34. What will the woman do next? 34. Người phụ nữ sẽ làm gì tiếp theo?
(A) Call the man’s manager (A) Gọi cho người quản lý của người đàn ông
(B) Send a text message (B) Gửi tin nhắn văn bản
(C) Talk with an editor (C) Nói chuyện với biên tập viên
(D) Check a schedule (D) Kiểm tra lịch trình
35-37

W-Br: Mr. Guzman? Tm calling from Powell Advertising. As W-Br: Ông Guzman? Tôi đang gọi từ Powell Ads. Như tôi
Tm sure you know, your contract with us expires next month. I chắc chắn bạn đã biết, hợp đồng của bạn với chúng tôi sẽ hết
was hoping we could take some time to discuss renewal terms. hạn vào tháng tới. Tôi đã hy vọng chúng ta có thể dành chút
M-Au: Quite honestly, 36we're not seeing the increase on sales thời gian để thảo luận về các điều khoản gia hạn.
we were hoping for. Advertising in buses and trains just isn't M-Au: Thành thật mà nói, 36chúng tôi không thấy doanh số
working for us. bán hàng tăng lên như mong đợi. Quảng cáo trên xe buýt và
W-Br: Hmm. I know you've been hesitant to get into Web xe lửa không có tác dụng với chúng tôi.
advertising. But maybe now the time is right. W-Br: Hmm. Tôi biết bạn đang do dự khi tham gia quảng
M-Au: OK. Let's set up a time to talk about this. I’m going to cáo trên Web. Nhưng có lẽ bây giờ là thời điểm thích hợp.
ask a few of my colleagues here to join us M-Âu: Được rồi. Hãy sắp xếp thời gian để nói về vấn đề
này. Tôi sẽ kêu gọi một số đồng nghiệp của tôi ở đây tham
gia cùng chúng tôi
35. Why does the woman call the man? 35. Tại sao người phụ nữ lại gọi cho người đàn ông?
(A) To discuss renewing a contract (A) Để thảo luận về việc gia hạn hợp đồng
(B) To discuss a transportation issue (B) Để thảo luận về vấn đề vận chuyển
(C) To announce a change in price (C) Để thông báo thay đổi giá
(D) To announce a personnel change (D) Để thông báo thay đổi nhân sự
36. What does the man say about the current advertising? 36. Người đàn ông nói gì về quảng cáo hiện tại?
(A) It is a good low-cost option. (A) Đó là một lựa chọn tốt với chi phí thấp.

81
(B) It has not led to a significant increase ¡n sales· (B) Nó không dẫn đến sự gia tăng đáng kể về doanh số bán
(C) His colleagues have decided to cancel it. hàng
(D) His colleagues do not have time to discuss it (C) Đồng nghiệp của anh ấy đã quyết định hủy bỏ nó.
(D) Đồng nghiệp của anh ấy không có thời gian để thảo luận
về tôi
37. What will the speakers discuss ¡n their next meeting? 37. Các người nói sẽ thảo luận điều gì trong cuộc họp tiếp
(A) Hiring a celebrity theo?
(B) Advertising on the Internet (A) Thuê một người nổi tiếng
(C) Expanding an advertising budget (B) Quảng cáo trên Internet
(D) Changing advertising companies (C) Mở rộng ngân sách quảng cáo
(D) Thay đổi công ty quảng cáo
38-40

W-Am 38, 39Did Mr. Okamura really order all these carrots for W-Am: Có phải ông Okamura thực sự đã đặt mua tất cả chỗ
the café? I signed for the delivery, but now I’m worried that cà rốt này cho quán cà phê không? Tôi đã ký nhận hàng
there was a mistake. nhưng giờ tôi lại lo có sai sót.
W-Br 39I don't know, Miho. 38I saw the list of specials we’re W-Br: Tôi không biết, Miho. Tôi đã xem danh sách món đặc
offering this weekend and didn't see anything that has a lot of biệt chúng tôi cung cấp vào cuối tuần này và không thấy
carrots in it. món nào có nhiều cà rốt trong đó.
M-Cn It's OK. 40 Mr. Okamura told me that we need them for M-Cn: Không sao đâu. Ông Okamura nói với tôi rằng chúng
a special private dinner tonight. Til start preparing them now. tôi cần họ cho bữa tối riêng tư đặc biệt tối nay. Hãy bắt đầu
W-Am OK. 40Once I finish the baking, I should be able to do chuẩn bị chúng ngay bây giờ.
some. W-Am: OK. Sau khi nướng xong, tôi có thể làm được một
M-CN Thanks, Miho lúc.
M-Cn: Cảm ơn Miho
38. Where does the conversation most likely take place? 38. Cuộc trò chuyện có thể đang diễn ra ở đâu?
(A) At a farmers market (A) Tại chợ nông sản
(B) In a restaurant kitchen (B) Trong bếp của nhà hàng
(C) In a grocery store (C) Trong một cửa hàng tạp hóa
(D) At a shipping company (D) Tại một công ty vận chuyển
39. Why is Miho concerned about the delivery? 39. Tại sao Miho lại lo lắng về gói hàng được giao
(A) It seems too small. (A) Nó trông hơi nhỏ
(B) It arrived late. (B) Nó đến trễ
(C) It contains a large quantity of one item. (C) Nó chứa một số lượng lớn một mặt hàng.
(D) One type of item is missing from it (D) Một loại mặt hàng bị thiếu trong đó
40. What does Miho offer to do? 40. Miho đề nghị làm gì?
(A) Help the man with his task (A) Giúp người đàn ông làm việc
(B) Contact Mr. Okamura (B) Liên hệ ông Okamura
(C) Sign for a delivery (C) Ký nhận m
(D) Find a replacement worker
41-43

W-Am Hi. 41I’m calling from Dr. Jankovic's office to confirm

your appointment tomorrow morning.
M-Au 41Sure. Nl be there at eleven o'clock.
W-Am 42Since you're a new patient, please complete all the
online forms before you arrive. I sent you an e-mail last week
with the link to our medical portal.
M-Au Oh, I must have missed it. Sorry about that. I do it right
82
away.
W-Am No problem. 43And one reminder: our
regular parking area is unavailable because it's being
renovated. You can park in front of the insurance company
next door to us. We have an agreement with them
41. What will the man do tomorrow morning?
(A) Meet with a client
(B) Visit a doctor’s office
(C) Relocate to a different office
(D) Attend a presentation
42. What does the woman tell the man to do?
(A) Fill in some forms
(B) Update a contact number
(C) Make a payment
(D) Choose a menu item
43. What reminder does the woman give the man?
(A) A colleague is out of town.
(B) A price has changed.
(C) Some software must be updated.
(D) A parking area is closed
44-46

W-Br Hi. 44I’m flying to Munich. The name’s Goldenberg. I

have one suitcase.
M-Cn 44I see your reservation, Ms. Goldenberg. I’ll print your
boarding pass.
W-Br Actually, 45I was wondering if you could change my
seat. I’d rather have an aisle one. It’s easier if I have to move
around.
M-Cn Unfortunately,this flight is full. In fact,it’s overbooked.
So, 46if you’re interested, I can offer you an aisle seat on
tomorrow’s flight and upgrade you to business class.
W-Br 46Tomorrow? I'm the guest speaker at a conference.
M-Cn OK. We’ll ask some other passengers. Here’s your
boarding pass. Have a good trip!
44. Where is the conversation most likely taking place?
(A) At a bus terminal
(B) Atan airport
(C) In a hotel lobby
(D) In a conference hall
45. What does the woman ask for?
(A) A different seat
(B) A name badge
(C) A room upgrade
(D) A special menu
46. Why does the woman say, “I’m the guest speaker at a
conference”?
(A) To confirm her conference attendance

83
(B) To introduce herself
(C) To refuse an offer
(D) To clarify a misunderstanding
47-49

M-Au Hi, I’m calling from Gwan Construction. We were

originally scheduled to transport the tower crane to your
building this weekend for upcoming construction. As you
know,we will use it to lift large steel beams onto the roof for
renovations on the top floor. 47but I’m afraid we’re going to
have to bring it and set it up this Wednesday instead.
W-Am Well, 48the weekend would have been better, since
most of the offices are usually empty. But if you have to, I’ll
send a notice that employees should use the side-street
entrance.
M-Au OK. I’ll go ahead and contact the city to request a
change to the start date of our construction permit
47. What issue does the man discuss with the woman?
(A) His employees need access to the roof.
(B) Part of hjs plan needs to be rescheduled.
(C) A shipment of steel was incomplete.
(D) A renovation project ¡s over budget,
48. Who most likely is the woman?
(A) An architect
(B) A financial analyst
(C) A construction worker
(D) A building manager
49. What will the man do next?
(A) Close the building temporarily
(B) Get approval from his supervisor
(C) Reach out to city officials
(D) Arrange a new payment schedule
50-52

M-Au As you all know, our bookstore has a new inventory

system for keeping track of what books we have in the store.
We were going to start using it just after the holidays when the
store is closed to customers, but we need to start using it now.
W- Br Mr. Jones, you mean well be entering inventory into the
system and helping customers at the same time? That's a lot.
M-Au ! I understand your concern, but Marc has been
attending training and will be able to lead the transition so that
salespeople can concentrate on customer service. 52Marc,
anything you want to say?
M-Cn The system isn't difficult to use.5 And
most importantly, I think it will make filling online orders
much quicker.
50. What does Mr. Jones announce?
(A) A change of plans
84
(B) A book-signing event
(C) New store hours
(D) A price change
51. What ¡s the woman concerned about?
(A) The accuracy of some software
(B) An increased workload
(C) Customer complaints
(D) Running out of supplies
52. What does Marc emphasize?
(A) Reduced operating expenses
(B) Greater inventory availability
(C) The efficiency of a new system
(D) The need for extra training
53-55

W-Br Hi, I’m Tina Mackin, from the television program

Sunrise Scotland. I just received an e-mail with information on
the musical that's opening next month, The Fields of
Dumbarton.
M-Cn Yes, the director asked me to send that some photos and
information. 54So you got the e-mail with all the attachments?
W-Br 54I did, but I was expecting a short video from one of the
rehearsals. We’d like to show a clip on our morning television
program.
M-Cn I wasn't aware of that. I’ll talk to the musical’s director,
Michael Byrne.
W-Br OK. 55And when you speak to him, please advise him to
arrive early for his appearance on our show this Friday.
There’s road construction around the studio, so it may take
longer to get here than he expects.
53. What will begin next month?
(A) A television show
(B) A musical
(C) A photo exhibition
(D) A rehearsal for a music video
54. What does the woman say about the e-mail?
(A) She ¡s not happy with the attached photos.
(B) She expected it to contain a video.
(C) She thought it would arrive earlier.
(D) She has not had time to read it.
55. What does the woman suggest that Michael Byrne do on
Friday?
(A) Talk with her on the phone about a video
(B) Share some ideas for a new musical
(C) Help her with a problem at the studio
(D) Allow extra time to get to his appointment
56-58

85
W-Br Thanks for having this meeting with us, Maksim. As
you know, 56we want to increase the monitoring of wildlife
movement in our park.
M-Cn You mentioned that you have some cameras already
installed, correct?
W-Am 56,57We have some motion-detection cameras to capture
movement in some areas. But we'd like to track wildlife at a
greater distance. Motion-detector cameras don't really work
for that.
M-Cn 57 You'd need to buy continuous-recording cameras for
that. You'll probably get some great videos.
W-Br And actually, 58we could post those online. That would
be great publicity for the park.
W-Am 58Yes, that would be another advantage of installing the
cameras.
56. What are the speakers mainly discussing?
(A) A musician who has become successful
(B) A company decision to stop offering a service
(C) A licensing agreement with a popular singer
(D) A possible change to a product
57. What problem was identified ¡n a customer survey
about video games?
(A) Some video games are too difficult.
(B)Customers do not like the music.
(C) Some games only work with expensive equipment
(D) Some games are completely defective.
58. Why does the woman say, “So, let’s not rush this
decision”?
(A) To request more funding from the division leaders
(B) To reject the marVs suggestion
(C) To obtain a replacement product
(D) To recommend a different musician
59-61
M-Cn Good morning, Dr. An! In case you have forgotten,
59
today I am going to start transferring patients' paper records
to electronic files.
W-Am Oh, right!
Thanks! Who will be handling phone calls and greeting
patients while you're in the back office?
M-Cn I arranged for a temporary office assistant to come in
and help out.
W-Am OK. 60,6lBut the system we use for scheduling
appointments can be tricky to operate.
M-Cn Well, 61the office assistant is coming from an agency
that specializes in the medical profession, so I think we should
be fine.

59. What does the man say he will do today?

86
(A) Greet patients
(B) Train a new employee
(C) Transfer medical records
(D) Make appointments
60. What is the woman concerned about?
(A) The cost of hiring a new office assistant
(B) Maintaining the security of electronic files
(C) The privacy of patients in the office
(D) Using a scheduling system
61. Why does the man feel confident in the temporary office
assistant?
(A) He will be able to help the assistant if the office gets busy.
(B) He has worked with the assistant on other projects.
(C) The doctor recommended that he hire the assistant.
(D) The assistant comes from an agency that specializes in
medical work.
62-64 W-Am Hi, Ian. This js Michelle from Michelles Flower
Shop. 62We just received our wholesale order, but the tulips
are missing.
M-Cn Oh sorry, 63 I forgot to let you know that my supplier
cant get them to me until tomorrow.
W-Am I've had a number of customers requesting tulips
recently. So could you please ship them as soon as you can?
M-Cn Absolutely. Ill send the truck back to you tomorrow
with the tulips.
W-Am And actually, 64I've ordered 100 flowers, but could you
double that, please? I’m sure I’ll need at least 200.
M-Cn Sure. And I’ll send you a revised invoice as well.
M-Au 62My movie's about to start, but I'm so hungry! Do you
have any specials today?
W-Am Yes,they're on this sign. 63Depending on what food
item you buy, you receive a free soft drink. For example, if
you buy candy, you get a free small drink. If you buy...
M-Au Oh, I see. Well, 63I’ll go with popcorn.
W-Am That'll be seven dollars.
M-Au Also, 64l have a gift certificate here. Can I pay with it?
W-Am 64Yes. It's OK to use your certificate for the specials

62. Why is the woman calling?

(A) To report that an order is incomplete
(B) To report that some flowers are damaged
(C) To ask for a discount

87
(D) To check on a clien

63. What did the man forget to do?

(A) To provide a discount
(B) To meet with some clients
(C) To report a delay
(D) To correct an invoice
64. Look at the graphic. Which price will change on
theinvoice?
(A) $155
(B) $130
(C) $180
(D) $85
65-67

W-Am 65I hear that we’ve received complaints about the

display panel on the Handimax coffee maker we just
introduced. Have you looked into it?
M-Au 65,67It’s the warning light that lets people know that
more water needs to be added. On the Handimax, it’s right
next to the Keep Warm light and some customers become
confused when using the machine.
W-Am 66The warning light was much bigger on previous
models, which made it easier to see. Should we enlarge it?
Would that solve the problem?
M-Au 67I think we should move the warning light to the right
of the words Add Water. That could avoid the issue.

65. What is the problem with the coffee maker?

(A) It often needs to be refilled with water.
(B) It turns off unexpectedly.
(C) Its display panel causes confusion.
(D) The lights are not bright enough.
66.What was different about previous models?
(A) They had more lights.
(B) They had larger lights.
(C) They had multicolor lights.
(D) They had flashing lights.
67. Look at the graphic. Which light does the man
suggest moving?
(A) Light 1
(B) Light 2

88
(C) Light 3
(D) Light 4
68-70

M-Cn Thanks for stopping by, Petra. Last week, I got the
schedule for the rollout of Langenfelcfs new oatmeal raisin
cookies.
W-Br Oh, yes. It's about time. 68Customers have been
complaining about how dry the current ones are.
M-Cn Well, I just got an e-mail update from headquarters.
69,70
They want to extend the window of time the product will
be discounted. We had originally planned to offer the discount
only two days—March fifth and sixth, but now they'd like to
extend that window by two more days.
W-Br OK, that should help win back some customers. We
should also post about the change on our social media
accounts.

68. What does the woman say about the bakery’s customers?
(A) They are dissatisfied with the quality of a product.
(B) They think the bakery’s products are overpriced.
(C) They are now aware of the bakery’s social media accounts.
(D) They sometimes arrive before the bakery opens.
69. Look at the graphic. Which phase is being extended?
(A) Phase 1
(B) Phase 2
(C) Phase 3
(D) Phase 4
70. What does the woman say the bakery should do?
(A) Ship a product early
(B) Sell a wider range of products
(C) Hold a contest
(D) Advertise a discount
Part 4

71-73

M-Cn Hi, Chara. This is Joe. 71I found a very nice space for
your restaurant. It has everything you’re looking for, including

89
an outdoor terrace. 72It's a bit over your budget, but don’t
worry.The owners like the idea that you’re such a successful
chef. So they are willing to sit down and come to a
compromise on the rent. 73This place is not downtown, but it’s
located in the neighborhood of Peckham, which, as you know,
is a busy, vibrant area. I think you’ll like it.
71. Who is the speaker?
(A) An investment banker
(B) An attorney
(C) A real estate agent
(D) An architect
72. What does the speaker reassure the listener about?
(A) A price is negotiable.
(B) Some supplies have arrived.
(C) A job applicant is qualified.
(D) Clients are satisfied.
73. What is an advantage of Peckham?
(A) It has beautiful scenery.
(B) It has several parks.
(C) It is a safe neighborhood.
(D) It is popular.
74-76

W-Br Good morning, 74new Catrin's Fitness staff! Having you

working on a rotating basis at the front desk in the mornings
will be really helpful! Plan to arrive at five A.M. to turn on the
lights and the exercise machines. Oh, be sure to turn on the
steam rooms in the men’s and women’s locker rooms. 75The
steam rooms can malfunction as they warm up, and members
have been complaining, so I always double-check that the
steam is working OK just before we open. 76Please unlock the
entrance at about five twenty-five and be ready to scan IDs as
the guests come in.
74. Where does the talk most likely take place?
(A) At a physical therapy office
(B) At a primary school
(C) At a gym
(D) At a hospital
75. What does the speaker imply when she says，“I always
double-check that the steam is working OK”？
(A) She deserves a promotion.
(B) She does not enjoy doing extra work.
(C) Some complaints are unreasonable.
(D) A task ‫؛‬s important.
76. What will the listeners do after opening the facility?
(A) Rent lockers to guests
(B) Check membership identification cards
(C) Fold towels

90
(D) Answer phones

77-79

Vl-Au Welcome back. 77I’m Hongwei Shen, back with you

live for today's airing of Science Today. From biology to
physics,Science Today is your source of accurate science
news. 77,78 We’ve been talking about the meteor shower that
will be visible in the night sky on Saturday and Sunday. It's
going to be a big event,and I hope you have the chance to see
it. 79I’m going to open the line to callers now. If you have a
question about astronomy and this weekend's event — and I’m
going to restrict questions to those topics only— the number is
555-0156.
77. What is the topic of today’s broadcast?
(A) Weather
(B) Astronomy
(C) Gardening
(D) Sportsnow

78. What can the listeners do this weekend?

(A) Learn to improve their vision
(B) Watch a meteor shower
(C) Go to a musical event
(D) Listen to a special program
79. What does the speaker say some listeners can do?
(A) Win a prize
(B) Request advice
(C) Ask questions
(D) Call again later
80-82

W-Am Good afternoon, everyone, and 80welcome to the

Panecks Corporation’s ten-year anniversary luncheon. We
have had so many achievements: 81just this past year we sold
our five millionth unit. That makes five million cars on the
road today equipped with Panecks radios. As you might know,
our president, Mr. Strohmeyer, has been in Japan all this
month negotiating with Navasota Motors. 82He couldn’t be
here today, but he sent a video greeting to thank you for all
your hard work. We have three monitors here in the front of
the room. Let's get started.
80. What is the purpose of the luncheon
(A) To announce a merger
(B) To introduce a new company president
(C) To launch a new product
(D) To celebrate a company’s anniversary
81.What does the speaker say about the Panechs Corporatiton?
(A) It opened an office in Japan.

91
(B) It designed a new typer of car.
(C) It sold a large number of car radios.
(D) It made a video of the company’s history
82 . Why does the speaker say,“We have three monitors here
in the front of the room”？
(A) To introduce new staff
(B) To remind the listeners to be careful
(C) To emphasize technology improvements
(D) To direct the listeners to watch a video
83-85
M-Cn Thanks for attending this all-staff meeting today. K
First on the agenda is our new restaurant reservation app.
Faster Now. We have competition from other technology
companies, but our app is the only one that specializes in
business luncheons. You'll see that the app will allow the
user not only to reserve a table but also to make menu
choices in advance. That way, when people get to the
restaurant, they won't have to wait long for their meal.
85Here's Johanna, our lead IT researcher, who'll describe
the app specifications and show us how it works.
83. What is Faster Now?
(A) Job-recruiting software
(B) An online Web site builder
(C) A self-paced training program
(D) A reservation app for restaurants
84. What type of business do the listeners work for?
(A) A catering service
(B) A technology company
(C) A law firm
(D) A supermarket
85. What will happen next in the meeting?
(A) A product demonstration
(B) A brainstorming session
(C) A job interview
(D) A client introduction
86-88
86
I called this meeting because next week this team is
scheduled to begin installing windows in the new building on
Bellevue Avenue. Originally, you were going to install the M-
FIT on all floors. Our supplier just raised the price on those
frames,so we had to change them.The new type, the M-25,has
the same dimensions, but its installed differently.Ill send a link
to the suppliers Web site where ٧ou，re going to sign up to
watch a video demonstration on how to install this model. I
know this is a last-minute request. Still,this way we'll stay on
budget.
86. What project ¡s the speaker discussing?
92
(A) The grand opening of a shopping center
(B) The maintenance of a city park
(C) The repair of a highway
(D) The construction of a building
87. What problem does the speaker mention?
(A) Some heavy machinery is broken.
(B) A price has changed.
(C) There is a labor shortage.
(D) Some supplies are late.
88. Why does the speaker say, “I know this is a lastminute
request”？
(A) To refuse an upgrade deal
(B) To apologize for an inconvenience
(C) To cancel a merchandise order
(D) To express her surprise
89-91

M-Au Thank you for calling Forest Apartments. Press one to

speak to our on-site manager. 89All residents should be aware
that next week we will start updating the laundry facilities in
each of our buildings. 90While the work is going on, tenant
will not be able to access the laundry facilities in their
building. The Maple building will be first. Tenants of the
Maple building may use the laundry room in any other
building while their facilities are being renovated. 91Please
note that new doors and locks will also be installed, so all
tenants will need a new key. Please stop at the main office to
pick that up
89. According to the speaker， what will happen next week?
(A) Some laundry rooms will be updated.
(B) The main office of the apartment complex will be closed.
(C) Some new tenants will move into a vacant apartment.
(D) A parking area will become unavailable
90. What does the speaker say about the Maple building?
(A) It has more tenants than the other buildings.
(B) It ¡s the only building with a laundry room.
(C) It is first in the project schedule.
(D) It is where the main office is located
91. Why should tenants stop at the main office?
(A) To pay a laundry fee
(B) To pick up a questionnaire
(C) To sign a permission form
(D) To receive a new key
92-94

W-Am This message is for Mr. Yun. I’m calling from the
rental office.92 I received the signed contract, and as we
confirmed earlier, your rental of the retail! space here in the
shopping center will begin on the first of October. There are a
93
few more things. You need to schedule a city inspection before
the electricity can be turned 93And the owner has agreed to
your request to add a storage room, and construction will
begin within the week. 94I think everything be done by the first
of October, and you can open your doors and welcome new
customers.

92. Who most likely is the listener?

(A) A city inspector
(B) An electrician
(C) A business owner
(D) A lawyer
93. What does the speaker say about a storage room?
(A) It will be used for electrical equipment.
(B) It ¡s available for rent.
(C) It has not been built yet.
(D) It was recently repaired
94. What does the speaker believe will happen on the first of
October?
(A) The store will open.
(B) The contract will be signed.
(C) The inspection will take place.
(D) Construction work will start
·
95-97

M-Cn Greetings, Carsin's cashiers! Let's take a look at the

coupon we just mailed out to rewards members this week.
Our local rival, Gilroy's, has been offering a similar
discount to its customers, and business there has been
booming. So it's time we try something similar—but, of
course, even better! Our discount offer is ten percent, while
theirs is only five percent. Please spend some time looking
over the four rules of use at the bottom. We may need to
revisit the one about using multiple discounts. Our
customers do love manufacturer coupons! We will monitor
customer complaints.

95. What is the purpose of the announcement?

(A) To describe a new customer discount
(B） To introduce new employees to the team
94
(C) To announce the end of a rewards program
(D) To review customer-complaint policies

96. What does the speaker say about Gilroy’s?

(A) It does not offer discounts.
(B) It operates outside the local area.
(C) It is a competitor.
(D) It has strict rules for employees.
97. Look at the graphic. Which rule might be changed?
(A) Rule 1
(B) Rule 2
(C) Rule 3
(D) Rule 4
98-100

M-Au Good morning. 98I hope you are settling in to your new
offices here at Golden Glove Insurance Company. Let’s plan
something fun to get to know each other. On the wall, there’s a
list of team-building activities. 99After this meeting, put a
check mark next to the activity you want to do together next
Friday afternoon. 100It would be energizing and fun to use our
volleyball court, but I shouldn't influence you! Please make
your own choice, and we'll do the one with the most votes.

98 Who most likely is the speaker?

(A) An office manager
(B) A sports coach
(C) An accountant
(D) A computer technician
99. When will the group have a team-building activity?
(A) This afternoon
(B) Tomorrow morning
(C) Next Friday
(D) Next Saturday
100. Look at the graphic. Which activity does the speaker most
likely prefer?
(A) Activity 1
(B) Activity 2
(C) Activity 3
(D) Activity 4

95
 TEST 6

PART 1 PHẦN 1

1.
(A) A man is carrying a backpack.
(B) A man is tying his shoelace.
(C) A woman is purchasing a snack,
(D) A woman is picking up a ticket from the ground.

2.
(A) She’s wiping off a counter
(B) She’s putting dishes in a sink.
(C) She’s using a microwave oven.
(D) She’s rinsing a cloth under a faucet·
3.
(A) A man is walking behind some parked cars.
(B) A woman is cleaning snow off a walkway.
(C) A man is maintaining a fence.
(D) A woman is taking off a snow jacket
4.
(A) He’s placing a pan in an oven.
(B) He’s hanging up an apron.
(C) Some pots are stacked on the floor.
(D) Some jars are arranged on shelves.

5.
(A) A building is under construction.
(B) A metal bench is unoccupied.
(C) A bicycle is propped against a tree.
(D) A tree has fallen down.

6.
(A) A customer is standing near a shopping cart.
(B) Some bags have been left on the floor.
(C) A shopping cart has been left in a parking area.
(D) A customer is leaning into a Geezer.

PART 2

7. Have you made an appointment with your

dentist yet?
(A) I’ll put it upstairs for now.
(B) Yes, last week.
(C) A new supply order
8. Do you ? want to buy the blue sofa or the yellow one ?
(A) A three-bedroom apartment.
(B) I like the yellow one.
(C) I’ve already been there.

96
9. When business is your restaurant going to open for
business?
(A) These By the are endnew of the clothes.
(B) By the end of the month.
(C) Yes, it’s a large rest area.
10. Why won’t my computer turn on?
(A) No, it’s a small font.
(B) Turn right at the conner
(C) Because the battery is old.
11. Do you like the renovations we did to the office?
(A) The construction company down the street.
(B） He’s ¡n the cafeteria.
(C) Yes, it’s very spacious now.
12. Which conference room is the accountant using ?
(A) The one on the first.floor.
(B) It went well, thanks.
(C) That was a lot of money.
13. The Internet isn’t working.
(A) There’s the cleaning crew’s checklist.
(B) We should call the IT department.
(C) Several copies, please.
14. Would you like to present first， or should I?
(A) About twenty dollars each.
(B) No, it’s the second train.
(C) I’m ready to start.
15. The concert tickets are on sale now, aren’t they?
(A) The new director of marketing.
(B) Yes， and they’re selling fast.
(C) One of my favorite bands.
16. Do you have any feedback about Yumlko’s
performance?
(A) Yes, her work is excellent.
(B) Near the back of the room.
(C) It’s nice to meet you.
17. Why don’t we reassign Silvia to the eveing shift in the
stockroom?
(A) Sure- I expect she’ll be OK with that.
(B) I sent my assignment to the instructor.
(C) The new office fumiture is comfortable.
18. How can we find extra seasonal help?
(A) Spring is my favorite season.
(B) Lets post some job listings on our Web site.
(C) Because he left early today.
19. Do you know if there’s a bus Om here to New York
City?
(A) That’s a great idea.
(B) No, he studied in London.

97
(C) Yes, there’s one every day around nine
o’clock
20. Who’s driving you to the airport?
(A) The hotel has a free shuttle.
(B) She just received her pilot’s license,
(C) About twenty minutes late.
21. How often should I replace the water filter?
(A) A new coffeemaker.
(B) Can I have more ice, please?
(C) There’s a manual in the cabinet.
22. Aren't you still on the event-planning committee?
(A) There’s an orange sign at the entrance.
(B) Check the bookshelf by the window.
(C) Members are replaced every year.
23. Would you like to join US for tea now in the cafeteria?
(A)丨have a client meeting in ten minutes.
(B) Actually, I joined a different gym.
(C) Some tables and chairs
24. How do you think the new robotics technician is doing?
(A) I’ve been working off-site for a few weeks.
(B) The tools are on my desk.
(C) Because the team won first place.
25. I hope the building Inspector will arrive soon.
(A) No, mot as much as we expected.
(B) Traffic is heavy on Highway 90.
(C) A multilevel apartment complex.
26. We should order a cake for the company picnic.
(A) Some of the staff don’t eat sweets.
(B) The bank is on Twelfth Street.
(C) About five kilometers
27. Does the rental vehicle have automatic or manual
transmission?
(A) It’S on the shelf ¡n the office.
(B) Bradley will be driving the vehicle.
(C) The lights turn on automatically.
28 I’d like to have some jackets altered.
(A) I prefer 100 percent cotton.
(B) When would you like to pick them up?
(C) Yes,it’s a much shorter trip.
29. Where should we unload the kitchen tiles?
(A) The client isn’t at home right now.
(B) Not long ago.
(C) Sorry i spilled water.
30. Are you using the older version of the software or the
one that was just released?
(A) I’m using brass hardware ¡n the kitchen.
(B) Were we supposed to update the program?
(C) Yes， he has a used computer.
98
31. Could you help me access my e-mail account before you
leave?
(A) On the top shelf.
(B) Did you check the storage closet?
(C) Several technicians are working late
tonight.
Part 3

32-34

Hello. I've come to close my bank account. I received an e-

mail informing me that the bank is going to start charging a
monthly maintenance fee, and I’d rather keep my money in
an account with no fee.
W-Br: Yes, that's our new policy. Are you aware, though,
that we'll waive the fee if you maintain a minimum balance
of 500 dollars?
M-Cn OK. That shouldn’t be a problem. Where can I find a
printed copy of the policy?
W-Br 34I can print one out for you right now.
32. What does the man want to do at the bank?
(A) Close an account
(B) Make a deposit
(C) Apply for a loan
(D) Interview for a job
33. What new policy are the speakers discussing?
(A) Extending business hours
(B) Charging a maintenance fee
(C) Increasing online security
(D) Offering membership benefits.
34. What will the woman do next?
(A) Go to lunch
(B) Speak to her manager
(C) Provide a document
(D) Schedule an appointment

35-37
W-Am Fritz, 38Kelfern Limited just called. They received
the fabric for their new line of sofas. They ordered brown
but received the green sofa fabric instead.
M-Cn Hmm. Let me check our records. Looks like the
product code was entered wrong when the order was
processed. It's our fault.
W-Am OK. HI call them right away to apologize and tell
them to return the order. We'll get a new shipment out as
soon as possible, and Til offer them a twenty percent
discount for the inconvenience.

99
35. What event is taking place?
(A) A retirement dinner
(B) A client meeting
(C) An industry conference
(D) An award ceremony
36. What problem does the man have?
(A) His car broke down.
(B) He is at the wrong location.
(C) He forgotsome tickets.
(D) He has a schedule conflict.
37. Why will the man go to his office?
(A) To sign for a delivery
(B) To meet a colleague
(C) To print out a document
(D) To pick up a gift
38-40

38 What type of business is Kelfern Limited?

(A) A furniture company
(B) An automobile manufacturer
(C) A restaurant supply store
(D) An architectural design firm
39. According to the man,what was the cause of a problem?
(A) A delivery was late.
(B) A part was missing.
(C) A product was damaged.
40. What will the woman offer Kelfern Limited?
(A) Free installation
(B) Next-day delivery
(C) A discount
(D) A full refund
41-43

M-Cn Pauline, 41have you thought about where we should

park our food truck for business next weekend?
W-Br 41I was thinking Schiller Park would be a good
location. 41, 42 A neighborhood festival is being held there on
Saturday. 41I’m sure a lot of people going to the festival will
want to buy our fried noodles and dumplings.
M-Cn That's a good idea—but 43I’m worried about having
the proper permit to sell food there. Does the one we already
have cover that?
W-Br It does. I already checked on that
41. What industry do the speakers work in?
(A) Transportation
(B) Tourism
(C) Food service

100
(D) Journalism

42. According to the woman what event will be held on

Saturday?
(A) A farmers market
(B) A theater performance
(C) A sports competition
(D) A community festival
43. What is the man concerned about?
(A) Getting enough tickets
(B) Having the appropriate permit
(C) Publicizing an event
(D) Preparing for rain
44-46

M.Au: Hi. 44I’m interested in having an antique looked at to

determine its value, and I heard your shop provides free
appraisals. Are you available for one now?
W-Br: 44Yes. What do you have?
M-Au It's this picture frame. 45I want to put it up for sale at
an auction next month, and I need some help deciding on the
starting bid.
W-Br I see. This frame is nicely crafted and should sell for
quite a lot. There’s some
damage on it here that decreases the value, but that can
easily be fixed. 46I’ll give you a list of local people who do
this kind of restoration.
44. Who most likely is the woman?
(A) An antiques appraiser
(B) An interior decorator
(C) A graphic artist
(D) A repair technician
45. What does the man say he plans to do with an item?
(A) Give it to a family member
(B) Donate it to a museum
(C) Display it in his home
(D) Sell it at an auction
46. What will the woman give the man?
(A) A brochure
(B) A list of contacts
(C) A bill
(D) An event schedule
47-49

M-Au Nalini, another patient missed an appointment today.

A lot of our patients have been forgetting about their
scheduled slots lately, even though we call the week before
to remind them.
W-Br 47Yes, I've noticed that this is becoming a problem.

101
But we have so many patients that we don't have enough
time to make more-frequent calls.
M-Au 48We should seriously consider automated
appointment reminders. There are lots of software programs
that do it.
W-Br That's a great idea. But let's make sure we invest in a
good one. I know many offices already use them. 49l'll ask
for some recommendations now.
47. What problem are the speakers discussing?
(A) An office space ‫؛‬s too small.
(B) Some medical forms are incomplete.
(C) Some patients are missing appointments.
(D) The wrong supplies were delivered
48. What does the man suggest doing?
(A) Purchasing some software
(B) Hiring an additional staff member
(C) Contacting an equipment vendor
(D) Locating a confirmation number
49. What does the woman say she will do next?
(A) Get recommendations
(B) Confirm a budget
(C) Call In a prescription order
(D) Update patient contact details
50-52

W- Br Welcome! How can I help you?

M-Cn Hi.50We own a small commercial fishing company in
the area.
M-Au A friend of ours referred usto you.You see, one of our
boat's anchor engines isn't retracting the chain completely.
M-Cn And we have to finish pulling it in manually.
W-Br Hmm. We might need to send your boat to a dry dock
to make that kind of repair.
M-Cn OK. But this is our peak season. We really need to
have the engine fixed as quickly as possible.
W-Br The marina posts its dry-dock availability on its Web
site. Let's see how soon they can fit you in.
50. What industry do the men work in?
(A) Fishing
(B) Tourism
(C) Trucking
(D) Manufacturing
51. What problem are the speakers discussing?
(A) The weather is unpredictable.
(B) A machine is broken.
(C) An employee is absent.
(D) Operating costs have risen
52. What will the woman most likely do next?

102
(A) Lead a group outing
(B) Open a weather application
(C) Check a schedule
(D) Negotiate a discount
53-55

W-Am Good morning, Lewis. 53Are you excited to go to the

annual conference?
M-Au 53Yes! Tm Booking forward to learning about any
new software that we could use to develop our smart kitchen
appliances. 54I just wish I could get there earlier so I'd have
time to explore the city.
W-Am Well, there are no presentations in the
evenings.
M-Au That's a good point. I should see how late museums
open.
W-Am Don't forget app toto help keep meall manage your
receipts mine.It makes getting reimbursed a lot easier
53. Why is the man going to a conference?
(A) To promote his products
(B) To earn a certification
(C) To facilitate a workshop
(D) To learn about new technology
54. Why does the woman say, ،،there are no presentations in
the evenings"?
(A) To decline an invitation
(B) To express surprise
(C) To make a suggestion
(D) To complain about an event
55. What does the woman remind the man to do?
(A) Keep some receipts
(B) Confirm a reservation
(C) Make a phone call
(D) Check a map
56-58

W- Br Thanks us,Maksim for having. As you this know

meeting ,56wewith want to increase the monitoring of
wildlife movement in our park.
M -Cn You mentioned that you have some cameras already
installed,correct?
W -Am 56,57 We have some motion-detection cameras to
capture movement in some areas. But we'd like to track
wildlife at a greater distance. Motion-detector cameras don't
really work for that.
M-Cn Cameras 57You'd need for that to buy . You’d need to
buy continuous-recording cameras for that. You’ll probaly
get some great videos.
W- Br And actually, 58we could post those online. That
103
would be great publicity for the park.
W-Am 58Yes, that would be another advantage of
installing the cameras.
56. Where do the women work?
(A) At a research laboratory
(B) At a wildlife park
(C) At a newspaper
(D) Atan event venue
57. What will the women most likely purchase from the
man?
(A) Outdoor cameras
(B) Construction supplies
(C) Printing materials
(D) Safety equipment
58. What advantage do the women mention?
(A) Training opportunities
(B) Cost savings
(C) Increased publicity
(D) Efficient staff scheduling
59-61

M-Au I spoke to Representative Kimura fro the city council

today. 59,60 He’s joining us in the studio on Tuesday so we
can interview him about the city councils budget plans.
W-Am Great! Our listeners always appreciate those
interviews. 60I already have a list of questions to ask him. By
the way, do you have time to listen to the recordings of last
week's shows and compare them to the transcripts—make
any changes that need to be made? I'd like to post them to
the Web site tomorrow.
M-Au 61Doesnt the voice-recognition software generate the
transcripts?
W-Am Yes, but the program isn't completely accurate.
59. Where do the speakers most likely work?
(A) At an electronics store
(B) At a bank
(C) At a medical clinic
(D) At a radio station
60. What will the woman do on Tuesday?
(A) Take inventory
(B) Speak at a convention
(C) Conduct an interview
(D) Respond to e-mails
61. What does the woman mean when she says， "but the
program isn’t completely accurate”？
(A) Some software needs to be upgraded.
(B) Some transcripts should be checked.
(C) There was a mistake in the budget.

104
(D) A schedule will need to be confirmed.

62-64

W-Am Hi, Marcos. 62Are you available to review this media

release? I’d like another opinion.
M-Cn Sure, I’II take a look. Is this the announcement about
the outdoor lights?
W-Am Yes, 63the company wants us to write a release about
its most successful landscaping light products of the year
solar-powered outdoor lights.
M-Cn That's interesting. They've outsold all the other kinds,
including wired landscaping lights. 64I think consumers like
how easy the lights are to install. They don't require any
special tools or knowledge to set up

62. What is the woman preparing?

(A) An owners manual
(B) A media release
(C) A financial report
(D) A questionnaire
63. Look at the graphic. According to the woman, which is
the most successful model?
(A) 10G
(B) 15EW
(C) 20AB
(D) 50SP
64. What does the man think consumers like about a
product?
(A) It has an extended warranty.
(B) It is widely available.
(C) It is easy to install·
(D) It is reasonably priced
65-67

M-Cn Thank you for meeting with me at your studio. 65 I’ve

just been commissioned to decorate a hotel lobby, and I
think a pair of your large floor vases will look great there-
especially on each side of the front desk.
W-Br Sure, Mr. Kwon. We have a few designs available
right now. The most popular one is this tall vase with a wide
opening in the middle
M-Cn Hmm, that looks great,but 66I think I’ll go with the
one with the handles on both sides lobby. nicely It'" match .
the classic style of the

105
W-Br Wonderful! Great choice. 67 Let me check with an
associate about when we can deliver the vases to you

65. What has the man been hired to decorate?

(A) A museum entrance
(B) A client’s office
(C) A hotel lobby
(D) A rooftop garden
66. Look at the graphic. Which item does the man choose?
(A) Item 1
(B) Item 2
(C) Item 3
(D) Item 4
67. What will the woman talk to a colleague about?
(A) A delivery date
(B) An employee discount
(C) A payment method
(D) A product substitution
68-70

M-Au I heard you offer tours of the city, 68I’m a travel

agent, and I like to try out different tour companies before
recommending them to my clients. How long do your tours
last?
W-Am They generally take between one and two hours.
69
The Riverside tour is our most popular. It's one and a half
hours long.
M-Au I think I’d prefer to take a shorter one right now.
W-Am OK. And would you like to rent a headset? That
way, you can listen to the recorded information on your bus
tour.
M-Au 70That's a good option.

68. Why is the man interested in taking a tour?

(A) To do research for a book
(B) To choose an area to live in
(C) To evaluate a company’s service
(D) To take photographs for a Web site
69. Look at the graphic. What time does the most popular
tour begin?
106
(A) At 9 A_M.
(B) At 10 A.M.
(C) At 11 A.M.
(D) At 12 P.M
70. What will the man most likely do?
(A) Book tickets in advance
(B) Rent an audio device
(C) Visit the library
(D) Wait for cooler weather
Part 4

71-73

M-Cn Are you tired of relying on noisy, bulky fans to cool

you down on hot days? Then look no further than the
Deluxe Cool. Its revolutionary design cools you off without
the usual noise! Unlike typical rotating fans, the Deluxe
Cool fan uses vibrations to move a single blade to push air.
And we're proud to say that it's now the quietest fan on the
market! Now's the time to buy, as 3we are offering a special
discount when you type in the code "DELUXE" at online
checkout.
71. What product ¡s being advertised?
(A) A refrigerator
(B) An automobile
(C) A blender
(D) Afan
72. Why is the company proud of the product?
(A) It is available worldwide
(B) It is quiet.
(C) It is affordable.
(D) It won an award
73. How can the listeners receive a discount?
(A) By creating an online profile
(B) By purchasing multiple products
(C) By using a special code
(D) By writing a product review
74-76

M-Au This is an update for all dining room staff. Next

month we're going to stop handing out printed menus to
customers. Instead, we will place a sign with a QR code on
each table. Customers can scan the code with their
smartphones to open a digital menu. The owners feel that
scanned menus are more environmentally friendly and will
use less paper. Now, we know that not all customers will be
familiar with this process. Please be sure to help any
customers who need assistance
74. Where does the talk most likely take place?

107
(A) At a restaurant
(B) At a print shop
(C) At a computer store
(D) At a manufacturing plant
75. According to the speaker, why is a change being made?
(A) To save storage space
(B) To address customer feedback
(C) To be environmentally responsible
(D) To improve employee satisfaction
76. What does the speaker ask the listeners to do?
(A) Review a safety manual
(B) Record time accurately
(C) Wear appropriate clothing
(D) Assist customers with a process
77-79

M-Cn I’d like to start this meeting by sharing the results of

the promotional! campaign we ran last quarter for our new
Bone of bottled juices and teas. As you know, Claudia was
the one who suggested advertising our products on popular
social media channels. And you all put that plan into action.
As a result of this campaign awareness of our brand among
younger consumers is up by 30 percent. Because of this
success, we're going to be able to reward each of
77. What does the speaker’s company sell?
(A) Children’s clothing
(B) Office furniture
(C) Bottled drinks
(D) Sports equipment
78. What did Claudia suggest doing?
(A) Holding a contest for customers
(B) Placing advertisements on social media
(C) Hiring a celebrity spokesperson
(D) Sponsoring a music festival
79. What will the listeners receive on June 3?
(A) A salary bonus
(B) A day off
(C) A new ID card
(D) A product sample
80-82

We'd like to welcome you to our archive of ancient

manuscripts. Given the delicate condition of the items in our
archive, we have a specific protocol that you must follow to
protect the material as you conduct your research. Please
store all personal belongings in the large filing cabinet
against that wall. After you do, I will be distributing gloves
that must be worn at all times. Finally, at noon well be
breaking for lunch. See you all in the cafeteria. It's on the
108
first floor of this building.

80. Why do the listeners have to follow a protocol?

(A) To secure the building
(B) To ensure accurate data
(C) To protect delicate ¡tems
(D) To obtain certification
81. Where should the listeners place their belongings?
(A) On a shelf
(B) In lockers
(C) On study tables
(D) In a filing cabinet
82. What information does the speaker provide about the
cafeteria?
(A) Its menu
(B) Its seating capacity
(C) Its hours of operation
(D) Its location
83-85

Hi. This is Raya calling from Toprak Editing

Services. I wanted to let you know that the copy editor has
completed reviewing the draft of your manuscript, and it’s
now with the proofreader. When the final copy of the
manuscript is ready, you will receive an automatic e-mail
notification from the cloud management system. By the
way, 8£ you requested that the manuscript be ready within
seven days. We guarantee a turnaround time of ten days
83. What type of business does the speaker work for?
(A) An accounting firm
(B) A law firm
(C) A graphic design service
(D) An editing service
84. According to the speaker， what will the listener receive
by e-mail?
(A) An updated price list
(B) A system notification
(C) A calendar invitation
(D) A revised agenda
85. What does the speaker imply when she says， "We
guarantee a turnaround time of ten days”？
(A) A request may not be met.
(B) A refund will be issued soon.
(C) Additional staff is needed
(D) High rates are justified
86-88

Welcome to the Forestry Today podcast, a

show about managing the health of trees and the

109
productivity of woodlands.Today's guest is Jessica
Williams,who works as a consulting forester for landowners.
I was chatting with Jessica before the show about her
work,and 87she said that one benefit of her job is she gets to
interact with many different landowners in her area and
learn about their woodlands. I know many of my listeners
are interested in careers in forestry,so I begin by asking
Jessica about the education she needed to get started in her
career.
86. What ‫؛‬s the podcast about?
(A) Real estate
(B) Forestry
(C) Sports management
(D) Solar energy
87. What job benefit does Jessica Williams mention?
(A) Meeting new people
(B) Having flexible hours
(C) Being outdoors
(D) Working remotely
88. What will the speaker ask Jessica Williams about?
(A) Her teaching experience
(B) Her publications
(C) Her travels
89-91
Good afternoon,and welcome aboard the Winding Creek
Express. In just a few moments our scenic train ride will begin.
Well be tra٧eling 60 kilometers from the pine forests of
Winding Creek to the coastal town of Wendell Shores.This
route has been carrying cargo and passengers 1885, and 141
tell you about its fascinating history along the way. We were
planning to stop for a hike to the Wendell Shores lighthouse,
but the path is too wet from last night's rain.
89. Where ‫؛‬s the announcement taking place?
(A) On a boat
(B) On a bus
(C) On a train
(D) On an airplane
90. What information does the speaker say he will provide?
(A) Historical facts
(B) Sightseeing suggestions
(C) Details about special events
(D) Safety instructions
91. Why does the speaker say， “the path is too wet from
last night’s rain"?
(A) To request directions
(B) To make a recommendation
(C) To announce a change of plans

110
(D) To decline an invitation

92-94

Thanks for coming to this press conference. We often have

container ships lined up at the port waiting to be unloaded
for several days. So today the Port Authority is announcing
a modernization plan to utilize more automation, including
automated cranes and driverless vehicles, to speed up the
unloading process. Whenever automation ‫؛‬s introduced,
employees become worried about being replaced by
machines. But we’ll always need workers here. And we’re
setting aside funds to offer career retraining programs for
our dockworkers. 94I’vemade a timeline for this
modernization program. I’ll distribute copies of it now.
92. What industry does the speaker most likely work ¡n?
(A) Aviation
(B) Construction
(C) Automotive
(D) Shipping
93. Why does the speaker say， “But we’ll always need
workers here”？
(A) To complain about a staff shortage
(B) To address a concern
(C) To suggest a schedule change
(D) To disagree with a proposal
94. What will the speaker do next?
(A) Distribute a document
(B) Begin a slideshow
(C) Demonstrate a product
(D) Hand out awards
95-97

All right. Now that we've concluded the guided portion of

our tour, you all have the remaining hour to explore the
museum at your leisure. In the Klein Gallery, you'll find an
assortment of classical sculptures. There's also a short film
in the auditorium about local artist Matteo Rossi. I highly
recommend it. And if anyone wants to grab a bite to eat, the
cafe has an assortment of sandwiches, coffees, and pastries.
We'll meet back at the entrance outside of the
gift shop in one hour. From there, we'll go on to
the next stop on our city tour.

111
95. Who most likely is the speaker?
(A) A tour guide
(B) An artist
(C) A security guard
(D) An exhibit curator
96. What does the speaker recommend?
(A) Eating outside on a terrace
(B) Becoming museum members
(C) Purchasing souvenirs
97. Look at the graphic.Where will the listeners meet in one
hour?
(A) At Door 1
(B) At Door 2
(C) At Door 3
(D) At Door 4
98-100

Hello, Mr. Brown. You were referred to Brighter Smiles by

your regular dentist. I you’ve already checked in for your
11:00 A.M appointment tomorrow. Tm calling to explain
what will happen when you come in for your procedure.
We'll start by doing some x-rays of your mouth, and then
we’ll use the digital scan to create your crown. We’ll put in
a temporary crown, and you’ll come in for your follow-up
appointment in three weeks. By the way, °our parking area
is’being repaved this week. So I suggest you use the free
street parking on Morrison Avenue.

98. Look at the graphic. Which dentist will the listener see?
(A) Dr. Sugjyama
(B) Dr. Stewart
(C) Dr. Kim
(D) Dr. Alabi
99. Why is the speaker calling?
(A) To explain a procedure
(B) To reschedule an appointment
(C) To ask about a payment
(D) To confirm insurance information
100. What does the speaker recommend that the listener do?
(A) Review the dentist's instructions
(B) Park on the street
(C) Fill out some paperwork
(D) Use a different credit card
112