Date: 24-Feb-2025

Dear Krithikha R,

Sub: Offer of Employment

Congratulations and welcome to 24 - 7 Intouch India Private Limited dba IntouchCX ("Company")! We are
pleased to extend to you this offer of employment ("Offer of Employment"). We will be delighted to have you
as part of our Team.

Employment Offer Terms & Conditions:

1. The detailed terms and conditions of your employment with the company are as provided in the letter
of appointment (the "Appointment Letter"), which will be issued to you separately.

2. Your business title will be “Senior Consultant – Customer Support” with the Organization.

3. Your annual Cost to Company (CTC) will be INR 473,808.00/- PA at the time of appointment. For a
detailed CTC break-up and other additional benefits, please refer to Annexure A.

4. Joining Details:
● Work Location: Bengaluru: 92/1B, Electronics City Phase1, Bengaluru 560 100, though you may
be required to undertake work-related travel or be transferred, as per the company's
requirements.

● Date of Joining: 03-Mar-2025

● Reporting Time: 09:30 AM

5. Your work location is on-premises.

6. You shall be required to provide the company with all documents and information outlined in
Annexure B of this Offer of Employment. Suppose you fail to produce the required documentation,
then, notwithstanding anything to the contrary. In that case, any offer of employment by the company
may be withdrawn. If already accepted, the company may terminate your employment immediately
without notice or any payment in lieu of notice.

7. You will initially be on probation for 6 (six) months. If your performance and conduct are found to be
satisfactory during the probation period, your employment will be confirmed in writing.

24-7 Intouch India Private Limited dba IntouchCX

Registered Office: 4th & 5th Floor, Maximus Towers 2A, Raheja Mindspace IT Park, Hi-Tech City, Hyderabad – 500 081
Bengaluru Office: 92/1B, Electronics City Phase 1, Bengaluru – 560 100 | [email protected] | +91 (80) 6741 6106
© IntouchCX | www.intouchCX.com | CIN: U72200TG2001PTC037193

Document Ref: DTEWP-XUSDD-F65JF-8A73W Page 1 of 7

 1. The company operates 7 (seven) days a week, 24 hours a day. You will be expected to attend office
on the days assigned to you. As a full-time employee, you will be eligible for 2(two) weekly offs, any
two days of the week based on business operations.

2. Your appointment is contingent upon satisfactory reference & background checks, including
verification of your resume, application form, and its contents, education, employment history, and
criminal database and court checks. By accepting this offer of employment, you consent to the conduct
of the above mentioned background checks. If any information furnished by you is found to be
incorrect or false pertaining to your resume/application for employment or during the selection
process, at any time during your employment, and/or if you have suppressed material information
regarding your qualification and experience, the Offer of Employment by the Company may be
withdrawn and if already accepted your services shall be terminated with immediate effect without
notice or any payment in lieu of notice.

3. If you have any questions regarding this Offer of Employment or any other aspect of your employment,
please get in touch with Human Resources at [email protected]. Please sign a copy of this Offer
of Employment and respond via email to confirm your acceptance of the terms of your employment.
Do note that your appointment with the company is subject to you signingthis Offer of Employment,
the Appointment Letter, and any other documents/policies provided to you by the company.

Sincerely,
For 24 - 7 Intouch India Private Limited dba IntouchCX

Chondamma
Associate Director - Talent Acquisition

By signing this Offer of Employment, I understand and agree to the terms of this Offer of Employment and
agree to abide by all prevailing policies and procedures of the company, as may be updated by the
company from time to time.

Accepted,

Krithikha R

Date: 24-Feb-2025

24-7 Intouch India Private Limited dba IntouchCX

Registered Office: 4th & 5th Floor, Maximus Towers 2A, Raheja Mindspace IT Park, Hi-Tech City, Hyderabad – 500 081
Bengaluru Office: 92/1B, Electronics City Phase 1, Bengaluru – 560 100 | [email protected] | +91 (80) 6741 6106
© IntouchCX | www.intouchCX.com | CIN: U72200TG2001PTC037193

Document Ref: DTEWP-XUSDD-F65JF-8A73W Page 2 of 7

 ANNEXURE – A

IntouchCX Total Reward Statement

Name: Krithikha R
We are pleased to provide you with the below IntouchCX Total Rewards Statement for the fiscal period 2024-
25. In addition to the compensation you receive, IntouchCX provides you with a competitive benefits package.

A. Fixed Gross Salary P.M (INR) P.A (INR)

Basic+DA 16300 195600

HRA 6520 78240

Adv. Statutory Bonus 1358 16293

Night Shift Allowance 2200 26400

Other Allowance 4022 48267

Sub Total A. Gross Salary 30400 364800

B. Variable Pay * P.M (INR) P.A (INR)

Attendance Bonus 500 6000

Performance Linked Incentive (up to) 6000 72000

Project allowance 0 0

Sub Total B. Variable Pay 6500 78000

C. Social Security Benefits P.M (INR) P.M (INR)

PF Employer 1800 21600

Gratuity 784 9408

Sub Total C. Total Contributions Social Security 2584 31008

Total Cost to Company (INR) (A+B+C)

39484 473808
(Rounded off)

24-7 Intouch India Private Limited dba IntouchCX

Registered Office: 4th & 5th Floor, Maximus Towers 2A, Raheja Mindspace IT Park, Hi-Tech City, Hyderabad – 500 081
Bengaluru Office: 92/1B, Electronics City Phase 1, Bengaluru – 560 100 | [email protected] | +91 (80) 6741 6106
© IntouchCX | www.intouchCX.com | CIN: U72200TG2001PTC037193

Document Ref: DTEWP-XUSDD-F65JF-8A73W Page 3 of 7

 • Attendance bonus: you will be eligible for an attendance bonus of Rs. 500 if your attendance is
100% for the month.
• Work From Home benefit: Internet charges upto Rs 1000/- per month can be reimbursed for the
days you are WFH.
• Performance Linked Incentive: Post 60 days of your tenure with the company, you will be eligible
for performance incentives based on achievements of program KPI's.
• Project Allowance: You will be eligible for the project-specific allowance when mapped to such
programs. If you move out from the program, this allowance shall cease automatically.

Other Benefits and Employee Contributions:

Employee Benefit Description Benefit Details

Post 60 days of your tenure with the

Employees will be covered company, you will be eligible for
under performance linked performance incentives based on
PERFORMANCE incentives based on the achievements of program KPI's.
LINKED INCENTIVE eligibility defined by respective
Program/ Incentive Programs may not apply across
Department every program

Company will provide Group Medical

Insurance which will be recovered from
employees.
GROUP MEDICAL All employees are covered
INSURANCE under this scheme Coverage:
Upto AM: 2,00,000/-
Managers & Sr. Managers: 3,00,000/-

All employees are covered Group Personal

GROUP PERSONAL
All employees are covered Accident under for a sum of Rs. 1,00,000/-.
ACCIDENT
under this scheme The premium will be recovered from the
INSURANCE
employees.

24-7 Intouch India Private Limited dba IntouchCX

Registered Office: 4th & 5th Floor, Maximus Towers 2A, Raheja Mindspace IT Park, Hi-Tech City, Hyderabad – 500 081
Bengaluru Office: 92/1B, Electronics City Phase 1, Bengaluru – 560 100 | [email protected] | +91 (80) 6741 6106
© IntouchCX | www.intouchCX.com | CIN: U72200TG2001PTC037193

Document Ref: DTEWP-XUSDD-F65JF-8A73W Page 4 of 7

 Employees will be covered under the
Workmen Compensation Scheme. The
premium will be recovered from the
Inclusion: All Active employees
employees.
are covered under this scheme
WORKMEN
Insurance Company: Tata AIG General
COMPENSATION Exclusion: Inactive employees,
Insurance Company Ltd
SCHEME i.e., Employees separated from
the organization, are exempt ● No of Members covered: Only Self
● Coverage: Accidental coverage while on
and not covered
duty as per the definition of the Act

● Provident Fund: It is a contributory

scheme, where employer contribution is
12% of the [basic wages] with a max of Rs.
1,800 and the same amount will be
contributed by the employee month on
month.

● Gratuity: Would be paid as per the

Payment of Gratuity Act, 1972 to
employees on resignation,
superannuation, retirement upon the
STATUTORY SOCIAL Social Security Benefits
completion of 5 continuous years of
SECURITY BENEFITS coverage
service from the date of joining. Gratuity
would also be payable in the event of
death or disablement of an employee.

● Employee's State Insurance (ESI):

Employee(s) with monthly salary less than
or equal to INR 21,000 qualifies for ESIwhere
Employee contribution is @ 0.75%, and the
employer is @ 3.25% of the GrossSalary.

● Leave benefits shall be as per the

LEAVE Covers Active Employees Employee Handbook that will be shared
with the employee on the joining date.

24-7 Intouch India Private Limited dba IntouchCX

Registered Office: 4th & 5th Floor, Maximus Towers 2A, Raheja Mindspace IT Park, Hi-Tech City, Hyderabad – 500 081
Bengaluru Office: 92/1B, Electronics City Phase 1, Bengaluru – 560 100 | [email protected] | +91 (80) 6741 6106
© IntouchCX | www.intouchCX.com | CIN: U72200TG2001PTC037193

Document Ref: DTEWP-XUSDD-F65JF-8A73W Page 5 of 7

 ANNEXURE – B

List of Documents to be provided to the employee

Sl # Document Remarks
1 Education 10th, 12th & Graduation in a single PDF
2 Aadhar Copy of both sides in a single PDF (E-Aadhar Preferred)
3 PAN Frontpage copy in PDF
4 Experience Letter From the last employer (if applicable) in a single PDF
5 Pay slip Last 3 (three) months’ Pay slips in a single PDF
6 Photo Passport size in JPEG format
7 Resume In PDF format
8 Address Proof In PDF format
9 Bank PDF (Doc should have your Name, Account number & IFSC code)
10 UAN Card UAN Number or UAN card is required (Not applicable for freshers)
Income Tax You will need to submit the income tax computation for the financial year.
11
Computation In case you come under the tax bracket.

24-7 Intouch India Private Limited dba IntouchCX

Registered Office: 4th & 5th Floor, Maximus Towers 2A, Raheja Mindspace IT Park, Hi-Tech City, Hyderabad – 500 081
Bengaluru Office: 92/1B, Electronics City Phase 1, Bengaluru – 560 100 | [email protected] | +91 (80) 6741 6106
© IntouchCX | www.intouchCX.com | CIN: U72200TG2001PTC037193

Document Ref: DTEWP-XUSDD-F65JF-8A73W Page 6 of 7

 Background Verification Consent

To whomsoever it may concern

I,Krithikha R, hereby authorize 24-7Intouch India Pvt Ltd dba IntouchCX and/or its agents to
make an independent investigation of my background, references, character, past
employment, education, credit history, criminal and police records including those
maintained by both public and private organizations for the purpose of confirming the
information contained on my application/resume.

I have read and understood the terms of my employment contract and all the information
provided is true and correct to the best of my knowledge.

Name: Krithikha R Signature:

Date: 24-02-2025

24-7 Intouch India Private Limited dba IntouchCX

Registered Office: 4th & 5th Floor, Maximus Towers 2A, Raheja Mindspace IT Park, Hi-Tech City, Hyderabad – 500 081
Bengaluru Office: 92/1B, Electronics City Phase 1, Bengaluru – 560 100 | [email protected] | +91 (80) 6741 6106
© IntouchCX | www.intouchCX.com | CIN: U72200TG2001PTC037193

Document Ref: DTEWP-XUSDD-F65JF-8A73W Page 7 of 7

REF. NUMBER DOCUMENT COMPLETED BY ALL PARTIES ON
DTEWP-XUSDD-F65JF-8A73W 24 FEB 2025 09:03:08 UTC

SIGNER TIMESTAMP SIGNATURE

SENT
CHONDAMMA K G 24 FEB 2025 07:41:10 UTC
EMAIL VIEWED
[email protected] 24 FEB 2025 08:07:06 UTC
SIGNED
24 FEB 2025 08:07:22 UTC

IP ADDRESS
182.74.72.42

RECIPIENT VERIFICATION

EMAIL VERIFIED
24 FEB 2025 08:07:06 UTC

SENT
KRITHIKHA R 24 FEB 2025 07:41:10 UTC
EMAIL VIEWED
[email protected] 24 FEB 2025 08:42:40 UTC
SIGNED
24 FEB 2025 09:03:08 UTC

IP ADDRESS
49.43.242.105
LOCATION
BENGALURU, INDIA

RECIPIENT VERIFICATION

EMAIL VERIFIED
24 FEB 2025 08:42:40 UTC

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