14531214331925500

Student: ___________________________________________________________________________

1. Beltip Corp. was forced to shut its operations in a country due to the outbreak of a civil war in that
country. The change in operations experienced by Beltip is most accurately termed as a(n) _____.
A. emergent change
B. first-order change
C. incremental change
D. shallow change
2. HomeCare Corp. is a manufacturer of household utilities. A recent fire at one of its production units
caused HomeCare to reduce its production. This change in production is known as a(n) _____.
A. first-order change
B. second-order change
C. incremental change
D. emergent change
3. Owing to a recent legislation requiring game developers to restrict the amount of violence in their video
games, DynaPlay Inc. removed certain violent elements from its upcoming line of games. This change is
most accurately termed as a(n) _____.
A. emergent change
B. planned change
C. second-order change
D. transformational change
4. _____ are those that are implemented in anticipation of, or in response to, known trends and
developments.
A. Planned changes
B. Adaptive changes
C. Reorientation changes
D. Emergent changes
5. _____ are those that just happen, or have to happen, in response to unforeseen events, such as the sudden
opening of new market opportunities, or accidents and failures.
A. Timed changes
B. Emergent changes
C. Planned changes
D. Adaptive changes
6. Incremental change differs from transformational change in that incremental change is:
A. resisted exclusively by the management, whereas transformational change is resisted exclusively by
consumers.
B. gradual and small scale, whereas transformational change is radical and groundbreaking.
C. restricted to small industries, whereas transformational change is restricted to large industries.
D. aimed at increasing turnover rates, whereas transformational change is aimed at increasing employee
attrition.
7. _____ involves a specific initiative that solves a problem, and/or makes improvements, in ways that do
not present a challenge to current methods and thinking.
A. First-order change
B. Second-order change
C. Transformational change
D. Radical change
8. Which of the following statements is true of first-order change?
A. It alters current core assumptions.
B. It implies a degree of continuity and order.
C. It is disruptive and discontinuous.
D. It is rapid and groundbreaking.
9. GoFire Inc., a manufacturer of sportswear, starts adding sweat resistant padding to its football helmets to
enhance their comfort. This addition is most accurately termed a(n) _____.
A. incremental change
B. inconsequential change
C. second-order change
D. transformational change
10. SonoTech Corp., a headphones manufacturer, adds a noise-cancelling option to its existing line of
headphones. This is a(n) _____.
A. first-order change
B. second-order change
C. transformational change
D. deep change
11. TrebleTip Corp., a producer of musical instruments, decides to start manufacturing personal computers
that are compatible with its amplifiers and effects processors. This change by TrebleTip is a(n)
_____.
A. shallow change
B. incremental change
C. first-order change
D. second-order change
12. _____ leads to organizational transformation, by introducing new products, services, and ways of doing
business, based on creative lateral thinking that alters current core assumptions.
A. Incremental change
B. First-order change
C. Second-order change
D. Continuous change
13. Which of the following statements is true of second-order change?
A. It is disruptive and discontinuous.
B. It implies a degree of continuity and order.
C. It primarily makes minor improvements to an existing structure.
D. It is based on traditional thinking that upholds current core assumptions.
14. Which of the following is an operational innovation?
A. A pharmaceutical company introducing a new car into the market
B. An automobile company reducing the assembly time for its cars by reducing the cars' parts
C. A business consulting firm launching a new clothing line for children
D. A mobile phone manufacturer launching a new smartphone
15. Which of the following is a difference between sustaining innovations and disruptive innovations?
A. Sustaining innovations are discontinuous, whereas disruptive innovations are continuous in nature.
B. Sustaining innovations challenge current core assumptions, whereas disruptive innovations uphold
traditional assumptions.
C Sustaining innovations improve existing products and processes, whereas disruptive innovations
. introduce wholly new processes and services.
D. Sustaining innovations are product innovations, whereas disruptive innovations are operational
innovations.
16. Which of the following statements is true of disruptive innovations?
A. They always involve chaos and upheaval.
B. They introduce wholly new processes and services.
C. They primarily improve existing products and services.
D. They imply shallow incremental change.
17. Which of the following statements is true of operational innovations?
A. They are less difficult to implement than product innovations.
B. They have to be implemented before anyone can really see how they are going to work.
C. They are regarded by most companies as the most important source of competitive advantage.
D. They are overvalued by the current business culture.
18. According to Everett Rogers, who among the following are usually the first in their social grouping to
adopt new approaches and behaviors?
A. Late majority
B. Early majority
C. Laggards
D. Innovators
19. _____ are opinion leaders who evaluate ideas carefully, take risks, help to adapt new ideas to local
settings, and have effective networking skills.
A. Late adopters
B. Innovators
C. Early adopters
D. Laggards
20. According to Everett Rogers, who among the following take longer to reach a decision to change, but are
still ahead of the average?
A. Innovators
B. Early majority
C. Late majority
D. Laggards
21. According to Everett Rogers, who among the following are skeptical and risk averse and wait for most of
their colleagues to adopt new ideas first?
A. Early majority
B. Innovators
C. Late majority
D. Early adopters
22. According to Everett Rogers, who among the following are viewed negatively by others and are the last
to adopt new ideas, even for reasons that they believe to be rational?
A. Early majority
B. Innovators
C. Late majority
D. Laggards
23. The probability of an innovation being accepted increases when it is _____.
A. incompatible with existing practices
B. untestable
C. complex
D. observable in demonstration sites
24. Which of the following is a suggestion for organizations seeking to develop the capabilities for handling
disruptive innovation?
A. Organizations should consider acquiring an organization that already has the required capabilities.
B. Organizations should eliminate new structures such as dedicated, cross-functional teams.
C. Organizations should ensure that the disruptive innovation is complex and untestable.
D. Organizations should ensure that the disruptive innovation is less advantageous when compared with
existing practice.
25. Which of the following is a habit of disruptive innovators?
A. Disruptive innovators ensure that their innovations do not challenge current core assumptions.
B. Disruptive innovators focus on making minor improvements to existing products and services.
C. Disruptive innovators are good at seeing connections between things that do not appear to be related.
D. Disruptive innovators seek to reduce the number of second-order changes in companies.
26. Which of the following statements implies that it would be a mistake to think that disruptive innovation is
the solution to most current organizational problems?
A. Considerable business benefit can be achieved through small-scale initiatives and sustaining
innovations.
B. Most organizations have highly profitable businesses based on unconventional, radical products.
C. New technology simply displaces old technology.
D. The appeal of old technologies is short-lived.
27. Which of the following statements is true of organizational culture?
A. The public image of an organization is shaped by its organizational culture.
B. Weak organizational culture suggests strong emotional attachment to an organization.
C. Organizations with a strong organizational culture have higher turnover rates than do organizations
with weak culture.
D Organizations with a weak culture tend to have lower absenteeism rates than do organizations with a
. strong organizational culture.
28. Which of the following statements is true of digitization?
A. It lowers the entry barriers to start-ups in many areas.
B. It lowers the competition that established organizations face from unexpected areas.
C. It lowers the number of employees displaced by automation.
D. It lowers the need for cloud computing.
29. Which of the following is a valuable property of social media?
A. They provide static "one-way" communication from conventional web pages.
B. They prevent users from developing connections across boundaries such as organizational silos.
C. They require specialized equipment.
D. They are pervasive "low friction" tools.
30. Which of the following is the reason for the slow progress with internal corporate uses of social media?

A. Social media provides static "one-way" communication from conventional web pages.
B. Collaboration across organizational silos is prevented by social media.
C. The acquisition of specialized equipment is required for the use of social media.
D. There is a lack of clear return on the investment in social media.
31. In practice, the ripples from even simple changes in an organization can be difficult to predict, and thus
difficult to manage.
True False
32. First-order changes are radical and fundamentally alter core assumptions.
True False
33. The management of shallow change requires more management capability and resources than
implementing frame-breaking initiatives.
True False
34. Change management experience and capability have become "core selection factors" for candidates
seeking promoted positions in many organizations.
True False
35. Innovations that are disruptive do not necessarily involve chaos and upheaval.
True False
36. Deal-making or new technology is not as glamorous, or as easily understood, as an operational
innovation.
True False
37. Disruptive innovations are introduced more often by large, dominant incumbents rather than by smaller
new entrants.
True False
38. Organizational culture is important because it influences organizational effectiveness.
True False
39. Failure to manage organizational culture costs lives, reputations, careers, and money.
True False
40. Social media could be central in encouraging more open, communicative, egalitarian, collaborative, and
responsive organizational cultures.
True False
 14531214331925500 Key
1. Beltip Corp. was forced to shut its operations in a country due to the outbreak of a civil war in that
country. The change in operations experienced by Beltip is most accurately termed as a(n) _____.
A. emergent change
B. first-order change
C. incremental change
D. shallow change
Accessibility: Keyboard Navigation
Difficulty: 2 Medium
Learning Objective: 05-01 Explain several different ways of categorizing different types of change.
Palmer - Chapter 05 #1
2. HomeCare Corp. is a manufacturer of household utilities. A recent fire at one of its production units
caused HomeCare to reduce its production. This change in production is known as a(n) _____.
A. first-order change
B. second-order change
C. incremental change
D. emergent change
Accessibility: Keyboard Navigation
Difficulty: 2 Medium
Learning Objective: 05-01 Explain several different ways of categorizing different types of change.
Palmer - Chapter 05 #2
3. Owing to a recent legislation requiring game developers to restrict the amount of violence in their
video games, DynaPlay Inc. removed certain violent elements from its upcoming line of games. This
change is most accurately termed as a(n) _____.
A. emergent change
B. planned change
C. second-order change
D. transformational change
Accessibility: Keyboard Navigation
Difficulty: 3 Hard
Learning Objective: 05-01 Explain several different ways of categorizing different types of change.
Palmer - Chapter 05 #3
4. _____ are those that are implemented in anticipation of, or in response to, known trends and
developments.
A. Planned changes
B. Adaptive changes
C. Reorientation changes
D. Emergent changes
Accessibility: Keyboard Navigation
Difficulty: 1 Easy
Learning Objective: 05-01 Explain several different ways of categorizing different types of change.
Palmer - Chapter 05 #4
5. _____ are those that just happen, or have to happen, in response to unforeseen events, such as the
sudden opening of new market opportunities, or accidents and failures.
A. Timed changes
B. Emergent changes
C. Planned changes
D. Adaptive changes
Accessibility: Keyboard Navigation
Difficulty: 1 Easy
Learning Objective: 05-01 Explain several different ways of categorizing different types of change.
Palmer - Chapter 05 #5
6. Incremental change differs from transformational change in that incremental change is:
A. resisted exclusively by the management, whereas transformational change is resisted exclusively by
consumers.
B. gradual and small scale, whereas transformational change is radical and groundbreaking.
C. restricted to small industries, whereas transformational change is restricted to large industries.
D. aimed at increasing turnover rates, whereas transformational change is aimed at increasing
employee attrition.
Accessibility: Keyboard Navigation
Difficulty: 2 Medium
Learning Objective: 05-01 Explain several different ways of categorizing different types of change.
Palmer - Chapter 05 #6
7. _____ involves a specific initiative that solves a problem, and/or makes improvements, in ways that
do not present a challenge to current methods and thinking.
A. First-order change
B. Second-order change
C. Transformational change
D. Radical change
Accessibility: Keyboard Navigation
Difficulty: 1 Easy
Learning Objective: 05-01 Explain several different ways of categorizing different types of change.
Palmer - Chapter 05 #7
8. Which of the following statements is true of first-order change?
A. It alters current core assumptions.
B. It implies a degree of continuity and order.
C. It is disruptive and discontinuous.
D. It is rapid and groundbreaking.
Accessibility: Keyboard Navigation
Difficulty: 2 Medium
Learning Objective: 05-01 Explain several different ways of categorizing different types of change.
Palmer - Chapter 05 #8
9. GoFire Inc., a manufacturer of sportswear, starts adding sweat resistant padding to its football helmets
to enhance their comfort. This addition is most accurately termed a(n) _____.
A. incremental change
B. inconsequential change
C. second-order change
D. transformational change
Accessibility: Keyboard Navigation
Difficulty: 2 Medium
Learning Objective: 05-01 Explain several different ways of categorizing different types of change.
Palmer - Chapter 05 #9
10. SonoTech Corp., a headphones manufacturer, adds a noise-cancelling option to its existing line of
headphones. This is a(n) _____.
A. first-order change
B. second-order change
C. transformational change
D. deep change
Accessibility: Keyboard Navigation
Difficulty: 2 Medium
Learning Objective: 05-01 Explain several different ways of categorizing different types of change.
Palmer - Chapter 05 #10
11. TrebleTip Corp., a producer of musical instruments, decides to start manufacturing personal
computers that are compatible with its amplifiers and effects processors. This change by TrebleTip is
a(n) _____.
A. shallow change
B. incremental change
C. first-order change
D. second-order change
Accessibility: Keyboard Navigation
Difficulty: 2 Medium
Learning Objective: 05-01 Explain several different ways of categorizing different types of change.
Palmer - Chapter 05 #11
12. _____ leads to organizational transformation, by introducing new products, services, and ways of
doing business, based on creative lateral thinking that alters current core assumptions.
A. Incremental change
B. First-order change
C. Second-order change
D. Continuous change
Accessibility: Keyboard Navigation
Difficulty: 1 Easy
Learning Objective: 05-01 Explain several different ways of categorizing different types of change.
Palmer - Chapter 05 #12
13. Which of the following statements is true of second-order change?
A. It is disruptive and discontinuous.
B. It implies a degree of continuity and order.
C. It primarily makes minor improvements to an existing structure.
D. It is based on traditional thinking that upholds current core assumptions.
Accessibility: Keyboard Navigation
Difficulty: 2 Medium
Learning Objective: 05-01 Explain several different ways of categorizing different types of change.
Palmer - Chapter 05 #13
14. Which of the following is an operational innovation?
A. A pharmaceutical company introducing a new car into the market
B. An automobile company reducing the assembly time for its cars by reducing the cars' parts
C. A business consulting firm launching a new clothing line for children
D. A mobile phone manufacturer launching a new smartphone
Accessibility: Keyboard Navigation
Difficulty: 2 Medium
Learning Objective: 05-03 Understand the difference between sustaining and disruptive innovation, and explain the practical implications of this distinction for
change management.
Palmer - Chapter 05 #14
15. Which of the following is a difference between sustaining innovations and disruptive innovations?
A. Sustaining innovations are discontinuous, whereas disruptive innovations are continuous in nature.
B. Sustaining innovations challenge current core assumptions, whereas disruptive innovations uphold
traditional assumptions.
C Sustaining innovations improve existing products and processes, whereas disruptive innovations
. introduce wholly new processes and services.
D. Sustaining innovations are product innovations, whereas disruptive innovations are operational
innovations.
Accessibility: Keyboard Navigation
Difficulty: 2 Medium
Learning Objective: 05-03 Understand the difference between sustaining and disruptive innovation, and explain the practical implications of this distinction for
change management.
Palmer - Chapter 05 #15
16. Which of the following statements is true of disruptive innovations?
A. They always involve chaos and upheaval.
B. They introduce wholly new processes and services.
C. They primarily improve existing products and services.
D. They imply shallow incremental change.
Accessibility: Keyboard Navigation
Difficulty: 2 Medium
Learning Objective: 05-03 Understand the difference between sustaining and disruptive innovation, and explain the practical implications of this distinction for
change management.
Palmer - Chapter 05 #16
17. Which of the following statements is true of operational innovations?
A. They are less difficult to implement than product innovations.
B. They have to be implemented before anyone can really see how they are going to work.
C. They are regarded by most companies as the most important source of competitive advantage.
D. They are overvalued by the current business culture.
Accessibility: Keyboard Navigation
Difficulty: 2 Medium
Learning Objective: 05-03 Understand the difference between sustaining and disruptive innovation, and explain the practical implications of this distinction for
change management.
Palmer - Chapter 05 #17
18. According to Everett Rogers, who among the following are usually the first in their social grouping to
adopt new approaches and behaviors?
A. Late majority
B. Early majority
C. Laggards
D. Innovators
Accessibility: Keyboard Navigation
Difficulty: 1 Easy
Learning Objective: 05-03 Understand the difference between sustaining and disruptive innovation, and explain the practical implications of this distinction for
change management.
Palmer - Chapter 05 #18
19. _____ are opinion leaders who evaluate ideas carefully, take risks, help to adapt new ideas to local
settings, and have effective networking skills.
A. Late adopters
B. Innovators
C. Early adopters
D. Laggards
Accessibility: Keyboard Navigation
Difficulty: 1 Easy
Learning Objective: 05-03 Understand the difference between sustaining and disruptive innovation, and explain the practical implications of this distinction for
change management.
Palmer - Chapter 05 #19
20. According to Everett Rogers, who among the following take longer to reach a decision to change, but
are still ahead of the average?
A. Innovators
B. Early majority
C. Late majority
D. Laggards
Accessibility: Keyboard Navigation
Difficulty: 1 Easy
Learning Objective: 05-03 Understand the difference between sustaining and disruptive innovation, and explain the practical implications of this distinction for
change management.
Palmer - Chapter 05 #20
21. According to Everett Rogers, who among the following are skeptical and risk averse and wait for most
of their colleagues to adopt new ideas first?
A. Early majority
B. Innovators
C. Late majority
D. Early adopters
Accessibility: Keyboard Navigation
Difficulty: 1 Easy
Learning Objective: 05-03 Understand the difference between sustaining and disruptive innovation, and explain the practical implications of this distinction for
change management.
Palmer - Chapter 05 #21
22. According to Everett Rogers, who among the following are viewed negatively by others and are the
last to adopt new ideas, even for reasons that they believe to be rational?
A. Early majority
B. Innovators
C. Late majority
D. Laggards
Accessibility: Keyboard Navigation
Difficulty: 1 Easy
Learning Objective: 05-03 Understand the difference between sustaining and disruptive innovation, and explain the practical implications of this distinction for
change management.
Palmer - Chapter 05 #22
23. The probability of an innovation being accepted increases when it is _____.
A. incompatible with existing practices
B. untestable
C. complex
D. observable in demonstration sites
Accessibility: Keyboard Navigation
Difficulty: 1 Easy
Learning Objective: 05-03 Understand the difference between sustaining and disruptive innovation, and explain the practical implications of this distinction for
change management.
Palmer - Chapter 05 #23
24. Which of the following is a suggestion for organizations seeking to develop the capabilities for
handling disruptive innovation?
A. Organizations should consider acquiring an organization that already has the required capabilities.
B. Organizations should eliminate new structures such as dedicated, cross-functional teams.
C. Organizations should ensure that the disruptive innovation is complex and untestable.
D. Organizations should ensure that the disruptive innovation is less advantageous when compared
with existing practice.
Accessibility: Keyboard Navigation
Difficulty: 2 Medium
Learning Objective: 05-03 Understand the difference between sustaining and disruptive innovation, and explain the practical implications of this distinction for
change management.
Palmer - Chapter 05 #24
25. Which of the following is a habit of disruptive innovators?
A. Disruptive innovators ensure that their innovations do not challenge current core assumptions.
B. Disruptive innovators focus on making minor improvements to existing products and services.
C. Disruptive innovators are good at seeing connections between things that do not appear to be
related.
D. Disruptive innovators seek to reduce the number of second-order changes in companies.
Accessibility: Keyboard Navigation
Difficulty: 2 Medium
Learning Objective: 05-03 Understand the difference between sustaining and disruptive innovation, and explain the practical implications of this distinction for
change management.
Palmer - Chapter 05 #25
26. Which of the following statements implies that it would be a mistake to think that disruptive
innovation is the solution to most current organizational problems?
A. Considerable business benefit can be achieved through small-scale initiatives and sustaining
innovations.
B. Most organizations have highly profitable businesses based on unconventional, radical products.
C. New technology simply displaces old technology.
D. The appeal of old technologies is short-lived.
Accessibility: Keyboard Navigation
Difficulty: 3 Hard
Learning Objective: 05-03 Understand the difference between sustaining and disruptive innovation, and explain the practical implications of this distinction for
change management.
Palmer - Chapter 05 #26
27. Which of the following statements is true of organizational culture?
A. The public image of an organization is shaped by its organizational culture.
B. Weak organizational culture suggests strong emotional attachment to an organization.
C. Organizations with a strong organizational culture have higher turnover rates than do organizations
with weak culture.
D.Organizations with a weak culture tend to have lower absenteeism rates than do organizations with
a strong organizational culture.
Accessibility: Keyboard Navigation
Difficulty: 2 Medium
Learning Objective: 05-04 Assess the significance of organizational culture with regard to organizational performance and reputation, and the role of leaders as
culture architects.
Palmer - Chapter 05 #27
28. Which of the following statements is true of digitization?
A. It lowers the entry barriers to start-ups in many areas.
B. It lowers the competition that established organizations face from unexpected areas.
C. It lowers the number of employees displaced by automation.
D. It lowers the need for cloud computing.
Accessibility: Keyboard Navigation
Difficulty: 2 Medium
Learning Objective: 05-05 Assess the potential impact of new digital technologies in general, and the potential organizational benefits of applications of social
media in particular.
Palmer - Chapter 05 #28
29. Which of the following is a valuable property of social media?
A. They provide static "one-way" communication from conventional web pages.
B. They prevent users from developing connections across boundaries such as organizational silos.
C. They require specialized equipment.
D. They are pervasive "low friction" tools.
Accessibility: Keyboard Navigation
Difficulty: 2 Medium
Learning Objective: 05-05 Assess the potential impact of new digital technologies in general, and the potential organizational benefits of applications of social
media in particular.
Palmer - Chapter 05 #29
30. Which of the following is the reason for the slow progress with internal corporate uses of social
media?
A. Social media provides static "one-way" communication from conventional web pages.
B. Collaboration across organizational silos is prevented by social media.
C. The acquisition of specialized equipment is required for the use of social media.
D. There is a lack of clear return on the investment in social media.
Accessibility: Keyboard Navigation
Difficulty: 2 Medium
Learning Objective: 05-05 Assess the potential impact of new digital technologies in general, and the potential organizational benefits of applications of social
media in particular.
Palmer - Chapter 05 #30
31. In practice, the ripples from even simple changes in an organization can be difficult to predict, and
thus difficult to manage.
TRUE
Accessibility: Keyboard Navigation
Difficulty: 1 Easy
Learning Objective: 05-01 Explain several different ways of categorizing different types of change.
Palmer - Chapter 05 #31
32. First-order changes are radical and fundamentally alter core assumptions.
FALSE
Accessibility: Keyboard Navigation
Difficulty: 1 Easy
Learning Objective: 05-01 Explain several different ways of categorizing different types of change.
Palmer - Chapter 05 #32
33. The management of shallow change requires more management capability and resources than
implementing frame-breaking initiatives.
FALSE
Accessibility: Keyboard Navigation
Difficulty: 1 Easy
Learning Objective: 05-01 Explain several different ways of categorizing different types of change.
Palmer - Chapter 05 #33
34. Change management experience and capability have become "core selection factors" for candidates
seeking promoted positions in many organizations.
TRUE
Accessibility: Keyboard Navigation
Difficulty: 1 Easy
Learning Objective: 05-02 Identify practical implications of different types of change for the change manager.
Palmer - Chapter 05 #34
35. Innovations that are disruptive do not necessarily involve chaos and upheaval.
TRUE
Accessibility: Keyboard Navigation
Difficulty: 1 Easy
Learning Objective: 05-03 Understand the difference between sustaining and disruptive innovation, and explain the practical implications of this distinction for
change management.
Palmer - Chapter 05 #35
36. Deal-making or new technology is not as glamorous, or as easily understood, as an operational
innovation.
FALSE
Accessibility: Keyboard Navigation
Difficulty: 1 Easy
Learning Objective: 05-03 Understand the difference between sustaining and disruptive innovation, and explain the practical implications of this distinction for
change management.
Palmer - Chapter 05 #36
37. Disruptive innovations are introduced more often by large, dominant incumbents rather than by
smaller new entrants.
FALSE
Accessibility: Keyboard Navigation
Difficulty: 1 Easy
Learning Objective: 05-03 Understand the difference between sustaining and disruptive innovation, and explain the practical implications of this distinction for
change management.
Palmer - Chapter 05 #37
38. Organizational culture is important because it influences organizational effectiveness.
TRUE
Accessibility: Keyboard Navigation
Difficulty: 1 Easy
Learning Objective: 05-04 Assess the significance of organizational culture with regard to organizational performance and reputation, and the role of leaders as
culture architects.
Palmer - Chapter 05 #38
39. Failure to manage organizational culture costs lives, reputations, careers, and money.
TRUE
Accessibility: Keyboard Navigation
Difficulty: 1 Easy
Learning Objective: 05-04 Assess the significance of organizational culture with regard to organizational performance and reputation, and the role of leaders as
culture architects.
Palmer - Chapter 05 #39
40. Social media could be central in encouraging more open, communicative, egalitarian, collaborative,
and responsive organizational cultures.
TRUE
Accessibility: Keyboard Navigation
Difficulty: 1 Easy
Learning Objective: 05-05 Assess the potential impact of new digital technologies in general, and the potential organizational benefits of applications of social
media in particular.
Palmer - Chapter 05 #40
 14531214331925500 Summary
Category # of Questions
Accessibility: Keyboard Navigation 40
Difficulty: 1 Easy 20
Difficulty: 2 Medium 18
Difficulty: 3 Hard 2
Learning Objective: 05-01 Explain several different ways of categorizing different types of change. 16
Learning Objective: 05-02 Identify practical implications of different types of change for the change manager. 1
Learning Objective: 05- 16
03 Understand the difference between sustaining and disruptive innovation, and explain the practical implications of this distinctio
n for change management.
Learning Objective: 05- 3
04 Assess the significance of organizational culture with regard to organizational performance and reputation, and the role of leade
rs as culture architects.
Learning Objective: 05- 4
05 Assess the potential impact of new digital technologies in general, and the potential organizational benefits of applications of so
cial media in particular.
Palmer - Chapter 05 40