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Use this manual along with the advanced diagnostic tests to troubleshoot problems.
Important:
• This manual is intended only for trained service technicians who are familiar with ThinkPad products. Use
this manual along with the advanced diagnostic tests to troubleshoot problems effectively.
• Depending on the model, some hardware configuration and software programs might not be available on
the computer. Some statements in this manual might not be applicable to the computer.
• Before servicing a ThinkPad product, be sure to read all the information under Chapter 1 “Safety
information” on page 1 and Chapter 2 “Important service information” on page 21.
General safety
Follow these rules to ensure general safety:
• Observe good housekeeping in the area of the machines during and after maintenance.
• When lifting any heavy object:
1. Make sure that you can stand safely without slipping.
2. Distribute the weight of the object equally between your feet.
3. Use a slow lifting force. Never move suddenly or twist when you attempt to lift.
4. Lift by standing or by pushing up with your leg muscles; this action removes the strain from the
muscles in your back. Do not attempt to lift any object that weighs more than 16 kg (35 lb) or that you
think is too heavy for you.
• Do not perform any action that causes hazards to the customer, or that makes the equipment unsafe.
• Before you start the machine, make sure that other service technicians and the customer's personnel are
not in a hazardous position.
• Place removed covers and other parts in a safe place, away from all personnel, while you are servicing the
machine.
• Keep your toolcase away from walk areas so that other people will not trip over it.
• Do not wear loose clothing that can be trapped in the moving parts of a machine. Make sure that your
sleeves are fastened or rolled up above your elbows. If your hair is long, fasten it.
• Insert the ends of your necktie or scarf inside clothing or fasten it with a nonconductive clip, about 8
centimeters (3 inches) from the end.
• Do not wear jewelry, chains, metal-frame eyeglasses, or metal fasteners for your clothing.
Electrical safety
Observe the following rules when working on electrical equipment.
Important: Use only approved tools and test equipment. Some hand tools have handles covered with a soft
material that does not insulate you when working with live electrical currents.Many customers have, near
their equipment, rubber floor mats that contain small conductive fibers to decrease electrostatic discharges.
Do not use this type of mat to protect yourself from electrical shock.
Attention: Another person must be there to switch off the power, if necessary.
– Use only one hand when working with powered-on electrical equipment; keep the other hand in your
pocket or behind your back.
Attention: An electrical shock can occur only when there is a complete circuit. By observing the above
rule, you may prevent a current from passing through your body.
– When using testers, set the controls correctly and use the approved probe leads and accessories for
that tester.
– Stand on suitable rubber mats (obtained locally, if necessary) to insulate you from grounds such as
metal floor strips and machine frames.
Observe the special safety precautions when you work with very high voltages; Instructions for these
precautions are in the safety sections of maintenance information. Use extreme care when measuring high
voltages.
• Regularly inspect and maintain your electrical hand tools for safe operational condition.
• Do not use worn or broken tools and testers.
• Never assume that power has been disconnected from a circuit. First, check that it has been powered off.
• Always look carefully for possible hazards in your work area. Examples of these hazards are moist floors,
nongrounded power extension cables, power surges, and missing safety grounds.
• Do not touch live electrical circuits with the reflective surface of a plastic dental mirror. The surface is
conductive; such touching can cause personal injury and machine damage.
• Do not service the following parts with the power on when they are removed from their normal operating
places in a machine:
– Power supply units
– Pumps
– Blowers and fans
– Motor generators
– Similar units as listed above
This practice ensures correct grounding of the units.
• If an electrical accident occurs:
– Use caution; do not become a victim yourself.
– Switch off power.
– Send another person to get medical aid.
If any unsafe conditions are present, you must determine how serious the apparent hazard could be and
whether you can continue without first correcting the problem.
To determine whether there are any potentially unsafe conditions, use the following checklist at the
beginning of every service task. Begin the checks with the power off, and the power cord disconnected.
Checklist:
1. Check exterior covers for damage (loose, broken, or sharp edges).
2. Power off the computer. Disconnect the power cord.
3. Check the power cord for:
a. A third-wire ground connector in good condition. Use a meter to measure third-wire ground
continuity for 0.1 ohm or less between the external ground pin and the frame ground.
b. The power cord should be the authorized type specified for your computer. Go to: https://
support.lenovo.com/partslookup
c. Insulation must not be frayed or worn.
4. Check for cracked or bulging batteries.
5. Remove the cover.
6. Check for any obvious non-ThinkPad alterations. Use good judgment as to the safety of any non-
ThinkPad alterations.
7. Check inside the unit for any obvious unsafe conditions, such as metal filings, contamination, water or
other liquids, or signs of fire or smoke damage.
8. Check for worn, frayed, or pinched cables.
9. Check that the power-supply cover fasteners (screws or rivets) have not been removed or tampered
with.
Notes:
1. Use product-specific ESD procedures when they exceed the requirements noted here.
2. Make sure that the ESD protective devices you use have been certified (ISO 9000) as fully effective.
Note: The use of a grounding system to guard against ESD damage is desirable but not necessary.
– Attach the ESD ground clip to any frame ground, ground braid, or green-wire ground.
Grounding requirements
Electrical grounding of the computer is required for operator safety and correct system function. Proper
grounding of the electrical outlet can be verified by a certified electrician.
DANGER
DANGER
DANGER
DANGER
DANGER
DANGER
DANGER
PERIGO
PERIGO
PERIGO
PERIGO
PERIGO
DANGER
DANGER
DANGER
DANGER
DANGER
DANGER
DANGER
VORSICHT
VORSICHT
VORSICHT
VORSICHT
VORSICHT
VORSICHT
Important:
• Advise customers to contact the Lenovo® Support Web site at https://support.lenovo.com to view the
software fixes, download the drivers, and follow the on-screen instructions to install the drivers. For
additional assistance, customers might call the Lenovo Customer Support Center. Telephone numbers for
the Lenovo Support Center are available at:
https://pcsupport.lenovo.com/supportphonelist
• Service training documents for Lenovo authorized service technicians are available at the following Web
site. The disassembly and reassembly videos that show the FRU removal and replacement procedures
are contained in the documents.
http://www.lenovoservicetraining.com/ion/
Ensure that all software fixes, drivers, and UEFI BIOS downloads are installed before replacing any FRUs
listed in this manual.
After a system board is replaced, ensure that the latest UEFI BIOS is loaded to the system board before
completing the service action.
To download software fixes, drivers, and UEFI BIOS, go to https://support.lenovo.com and follow the
instructions on the screen.
Use the following strategy to prevent unnecessary expense for replacing and servicing FRUs:
• If you are instructed to replace a FRU but the replacement does not correct the problem, reinstall the
original FRU before you continue.
• Some computers have both a processor board and a system board. If you are instructed to replace either
the processor board or the system board, and replacing one of them does not correct the problem,
reinstall that board, and then replace the other one.
• If an adapter or a device consists of more than one FRU, any of the FRUs may be the cause of the error.
Before replacing the adapter or device, remove the FRUs, one by one, to see if the symptoms change.
Replace only the FRU that changed the symptoms.
After replacing the system board, use the Maintenance Utility to bind the model type, serial number, and
Brand ID of the computer with the new system board. Refer to https://support.lenovo.com/us/en/solutions/
HT506954 for instructions on how to do that. As an alternative, you also can use the Golden Key U1 tool for
that purpose. Refer to https://support.lenovo.com/us/en/solutions/ht507251 for instructions.
Strategy for replacing FRUs for CTO, special-bid, and standard models
This topic provides information about the model types and FRU identification.
Product definition
This topic introduces different model types and how to identify each type.
Special-bid model
This is a unique configuration that has been negotiated between Lenovo and the customer. A unique
machine type model (MTM) consists of a 4-character MT, a 4-character model, and a numeric 2-character
country code is provided to the customer to place orders (example: 20A7000955). The country code
assigned is numeric and does not designate a specific country or region. The custom model factsheet for the
MTM indicates which country the special bid MTM is set up for. Special-bid offering is not generally
announced.
Standard model
Standard models (fixed configuration) are announced and offered to all customers. The MTM portion of the
machine label consists of a 4-character MT, a 4-character model, and an alphabetic 2-character country
code. The country code assigned is alphabetic and represents a designated country or region (example:
20A70009UK).
Before you go to the checkout guide, be sure to read the following important notes.
Important notes:
• Only certified trained personnel should service the computer.
• Before replacing any FRU, read the entire page on removing and replacing FRUs.
• When you replace FRUs, it is recommended use new nylon-coated screws.
• Be extremely careful during such write operations as copying, saving, or formatting. The sequence
of the drives in the computer that you are servicing might have been altered. If you select an incorrect
drive, data or programs might be overwritten.
• Replace a FRU only with another FRU of the correct model. When you replace a FRU, ensure that the
model of the machine and the FRU part number are correct by referring to the web site: https://
support.lenovo.com/partslookup
• A FRU should not be replaced because of a single, unreproducible failure. Single failures can occur
for various reasons that have nothing to do with a hardware defect, such as cosmic radiation, electrostatic
discharge, or software errors. Consider replacing a FRU only when a problem recurs. If you suspect that a
FRU is defective, clear the error log and run the test again. If the error does not recur, do not replace the
FRU.
• Be careful not to replace a nondefective FRU.
What to do first
When you return a FRU, you must include the following information in the parts exchange form or parts return
form that you attach to it:
1. Name and phone number of service technician
2. Date of service
3. Date on which the machine failed
4. Date of purchase
5. Failure symptoms, error codes appearing on the display, and beep symptoms
6. Procedure index and page number in which the failing FRU was detected
7. Failing FRU name and part number
8. Machine type, model number, and serial number
9. Customer's name and address
Note: During the warranty period, the customer may be responsible for repair costs if the computer damage
was caused by misuse, accident, modification, unsuitable physical or operating environment, or improper
maintenance by the customer. Following is a list of some common items that are not covered under warranty
and some symptoms that might indicate that the system was subjected to stress beyond normal use.
Checkout guide
Use the following procedures as a guide in identifying and correcting problems with the ThinkPad notebook
computers.
Note: The diagnostic tests are intended to test only ThinkPad products. The use of non-ThinkPad products,
prototype cards, or modified options can lead to false indications of errors and invalid system responses.
1. Identify the failing symptoms in as much detail as possible.
2. Verify the symptoms. Try to re-create the failure by running the diagnostic test or by repeating the
operation.
Diagnosing problems
Many computer problems can be solved without outside assistance. If you experience a problem with your
computer, the first place to start is the troubleshooting information in your computer documentation. If you
suspect a software problem, see the documentation, including readme files and help information systems,
that come with the operating system or program. ThinkPad notebook computers come with a set of
diagnostic programs that you can use to help you identify hardware problems.
Note: If you are unable to isolate and repair the problem yourself after running the Vantage app, save and
print the log files created by the program. You need the log files when you speak to a Lenovo technical
support representative.
The Vantage app supports the hardware scan function. It combines diagnostic tests, system information
collection, security status, and support information, along with hints and tips for optimal system
performance.
The troubleshooting information or the diagnostic programs might tell you that you need additional or
updated device drivers or other software. You can get the latest technical information and download device
drivers and updates from the Lenovo Support Web site at:
https://support.lenovo.com
For additional information, see the the Vantage app help system.
To download and install a quick test program, go to https://www.lenovo.com/diags, and follow the instructions
on the Web site.
The following table displays the main items of the UEFI diagnostic program. Depending on the model, the
items might differ slightly.
Tests Tools
• Memory quick test • System information
• Memory extended test • Generate configuration file
• Memory bit fade test (180 min) • Execute from configuration file
• Quick storage device test • Recover bad sectors tool
• LCD test
• PCI-e test
• Motherboard buses test
• Exit application
Note: The recover bad sectors tool is only available on computers that have hard disk drives installed.
To use the diagnostic medium you have created, do one of the following:
• If you have created the bootable diagnostic medium on a USB device, do the following:
1. Attach the USB device to the computer.
2. Turn on the computer. If the computer cannot be turned on, go to “Power system checkout” on page
28, and check the power sources. If an error code is displayed, go to “Symptom-to-FRU index” on
page 35 for error code descriptions and troubleshooting hints.
3. When the ThinkPad logo is displayed, repeatedly press and release the F12 key. When the Boot Menu
window opens, release the F12 key.
4. Use the arrow keys to select USB HDD and then press Enter. The diagnostic program will be
launched automatically.
5. Follow the instructions on the screen to use the diagnostic program.
• If you have created the bootable diagnostic medium using a disc, do the following:
1. Turn on the computer. If the computer cannot be turned on, go to “Power system checkout” on page
28, and check the power sources. If an error code is displayed, go to “Symptom-to-FRU index” on
page 35 for error code descriptions and troubleshooting hints.
2. Insert the disc into the optical drive.
3. Restart the computer.
4. When the ThinkPad logo is displayed, repeatedly press and release the F12 key. When the Boot Menu
window opens, release the F12 key.
5. Use the arrow keys to select ATAPI CDx (x: 0, 1, ...) and then press Enter. The diagnostic program
launches.
6. Follow the instructions on the screen to use the diagnostic program.
If you suspect a power problem, see the appropriate one of the following power supply checkouts:
• “Checking the ac power adapter” on page 29
• “Checking the battery and operational charging” on page 29
• “Checking the coin-cell battery” on page 29
Note: Noise from the ac power adapter does not always indicate a defect.
Ensure that you use the USB-C type ac power adapter that is shipped with the computer to provide enough
power to the computer. Otherwise a message will be displayed, prompting you that the computer will not be
charged or will be charged slowly.
Attention: Lenovo has no responsibility for the performance or safety of unauthorized batteries, and
provides no warranties for failures or damage arising out of their use.
Move your pointer to the battery-status icon in the Windows® notification area to check the battery status.
The battery-status icon displays the percentage of battery power remaining and how long you can use your
computer before you must charge the battery.
Service Web site: When the latest maintenance diskette and the system program service diskette become
available, they will be posted on https://support.lenovo.com
Passwords
As many as three passwords may be needed for any ThinkPad notebook computer: the power-on password,
the NVMe password, and the supervisor password.
If any of these passwords has been set, a prompt for it will be displayed on the screen whenever the
computer is turned on. The computer does not start until the password is entered.
Note: If only a supervisor password is set, the password prompt will not be displayed when the operating
system is started.
Power-on password
A power-on password protects the system from being powered on by an unauthorized person. The
password must be entered before an operating system can be started. For instructions on how to remove the
power-on password, see “How to remove the power-on password” on page 33.
NVMe password
The NVMe password prevents unauthorized access to the data on the storage drive. When an NVMe
password is set, you are prompted to type a correct password each time you try to access the storage drive.
• Single Password
When a Single NVMe password is set, the user must enter the user NVMe password to access files and
applications on the storage drive.
• Dual Password (User + Admin)
When prompted to enter an NVMe password, press F1 to switch between the admin NVMe password and
user NVMe password.
For instructions on how to remove the NVMe password, see “How to remove the NVMe password” on page
33.
Supervisor password
The supervisor password protects the system information stored in the ThinkPad Setup program. It provides
the following security features:
• If only a supervisor password is set, a password prompt is displayed when you try to start the ThinkPad
Setup program. Unauthorized users cannot change most of the system configuration options in the
ThinkPad Setup program without the password.
• The system administrator can use the supervisor password to access a computer even if the user of that
computer has set a power-on password. The supervisor password overrides the power-on password.
• The system administrator can set the same supervisor password on many ThinkPad notebook computers
to make administration easier.
Attention: If the supervisor password has been forgotten and cannot be made available to the service
technician, there is no service procedure to reset the password. The system board must be replaced for a
scheduled fee.
You can enable the system management password to have the same authority as the supervisor password
to control security related features. To customize the authority of the system management password through
the UEFI BIOS menu:
1. Enter the UEFI BIOS menu.
Note: When you are prompted to enter the password, enter the correct supervisor password if a
supervisor password has been set, or enter the correct system management password if no supervisor
password has been set. Otherwise, you cannot change the configurations in the following steps.
2. Select Security ➙ Password ➙ System Management Password Access Control.
3. Follow the on-screen instructions.
If no supervisor password has been set, do the following to remove the power-on password:
1. Turn off the computer and disconnect ac power.
2. Disable the built-in battery. See “Disabling the built-in battery” on page 64.
3. Remove the base cover assembly. See “1020 Base cover assembly” on page 64.
4. Remove the coin-cell battery. See “1080 Built-in battery” on page 72.
5. Reinstall the coin-cell battery. See “1150 Coin-cell battery” on page 80.
6. Reinstall the base cover assembly.
7. Reconnect ac power.
8. Turn on the computer and wait until the POST ends. After the POST ends, the password prompt does
not appear. The power-on password has been removed.
If a supervisor password or a system management password has been set and is known to the service
technician, do the following to remove the power-on password:
1. Turn on the computer.
2. When the ThinkPad logo is displayed, immediately press F1.
3. Type the supervisor password to enter the ThinkPad Setup program.
4. Select Security.
5. Select Password.
6. Select Power-On Password.
7. Type the current supervisor password or the system management password in the Enter Current
Password field. Then leave the Enter New Password field blank, and press Enter twice.
8. In the Changes have been saved window, press Enter.
9. Press F10 to save changes and exit the ThinkPad Setup program. The power-on password has been
removed.
If no supervisor password has been set, do the following to remove the system management password:
1. Turn off the computer and disconnect ac power.
2. Disable the built-in battery. See “Disabling the built-in battery” on page 64.
If a supervisor password has been set and is known to the service technician, do the following to remove the
system management password:
1. Turn on the computer.
2. When the ThinkPad logo is displayed, immediately press F1.
3. Type the supervisor password to enter the ThinkPad Setup program.
4. Select Security.
5. Select Password.
6. Select System Management Password.
7. Type the current supervisor password in the Enter Current Password field. Then leave the Enter New
Password field blank, and press Enter twice.
8. In the Changes have been saved window, press Enter.
9. Press F10 to save changes and exit the ThinkPad Setup program. The system management password
has been removed.
Power management
To reduce power consumption, the computer has two power management modes: sleep mode and
hibernation mode.
Sleep mode
When the computer enters sleep mode, the following events occur:
• The LCD is powered off.
• The internal storage drive (hard disk drive, solid-state drive, or hybrid drive) is powered off.
• The microprocessor stops.
To enter sleep mode, press Fn+4 or open the Start menu and click Power, and then click Sleep.
To resume the computer from sleep mode, press the power button.
Also, in either of the following events, the computer automatically returns from sleep mode and resumes
operation:
• The ring indicator (RI) is signaled by a serial device or a PC Card device.
• The time set on the resume timer elapses.
Hibernation mode
In hibernation mode, the following occurs:
• The system status, RAM, VRAM, and setup data are stored on the hard disk.
• The system is powered off.
Note: If the computer enters the hibernation mode while it is docked to the docking station, do not undock it
before resuming normal operation. If you do undock it and then try to resume normal operation, you will get
an error message, and you will have to restart the system.
If you have defined one of the following actions as the event that causes the system to go into hibernation
mode, perform that action.
• Closing the lid.
• Pressing the power button.
Also, the computer goes into hibernation mode automatically after a period of inactivity specified in power
plan settings.
When the power is turned on, the computer returns from hibernation mode and resumes operation. The
hibernation file in the boot record on the hard disk drive is read, and system status is restored from the hard
disk drive.
Symptom-to-FRU index
This section contains following information:
• “Numeric error codes” on page 36
• “Error messages” on page 37
• “Beep symptoms” on page 37
• “No-beep symptoms” on page 39
• “LCD-related symptoms” on page 39
• “Intermittent problems” on page 40
• “Undetermined problems” on page 40
The symptom-to-FRU index in this section lists symptoms and errors and their possible causes. The most
likely cause is listed first, in boldface type.
Note: Do the FRU replacement or other actions in the sequence shown in the column headed “FRU or
action, in sequence.” If replacing a FRU does not solve the problem, put the original part back in the
computer. Do not replace a nondefective FRU.
This index can also help you determine, during regular servicing, what FRUs are likely to need to be replaced
next.
A numeric error is displayed for each error detected in POST or system operation. In the displays, n can be
any number.
If no numeric code is displayed, check the narrative descriptions of symptoms. If the symptom is not
described there, go to “Intermittent problems” on page 40.
Note: For a device not supported by diagnostic codes in the ThinkPad notebook computers, see the manual
for that device.
Error messages
Table 3. Error messages
The battery installed is not supported by this system and Replace the battery.
will not charge.
Please replace the battery with the correct Lenovo battery
for this system.
Press the ESC key to continue.
This system does not support batteries that are not Replace the battery.
genuine Lenovo-made or authorized. The system will
continue to boot, but may not charge unauthorized
batteries.
Beep symptoms
Lenovo SmartBeep technology enables you to decode beep errors with your smartphone when a black
screen occurs with beeps from your computer. To decode the beep error with Lenovo SmartBeep
technology, do the following:
1. Go to https://support.lenovo.com/smartbeep or scan the following QR Code.
The following section describes some beep errors and the corresponding solutions.
Note: Do not attempt to service a product yourself unless instructed to do so by the Customer Support
Center or product documentation. Only use a Lenovo-authorized service provider to repair your product.
0002: Internal bus error Replace the system board (service provider only).
0281: General embedded controller error Replace the system board (service provider only).
0283: PCI resource error 1. Remove PCIe devices (the M.2 card, PCIe card,
and so on) (service provider only).
2. If step 1 does not work, replace the system board
(service provider only).
0284: TCG-compliant functionality-related error (might be Replace the system board (service provider only).
the BIOS code validation failure)
0285: TCG-compliant functionality-related error (might be Replace the system board (service provider only).
the TPM initialization failure)
0286: Integrated graphics error Replace the system board (service provider only).
No-beep symptoms
Table 4. No-beep symptoms
No beep, system-status indicator on, LCD blank, and no 1. Run LCD Self Test.
POST. 2. Ensure that every connector is connected tightly and
correctly.
3. Reseat memory module.
4. Replace the system board.
No beep, system-status indicator on, and LCD blank 1. Run LCD Self Test.
during POST.
2. Reseat memory module.
3. Replace the system board.
The power-on password prompt appears. A power-on password or a supervisor password is set.
Type the password and press Enter.
The NVMe password prompt appears. An NVMe password is set. Type the password and press
Enter.
LCD-related symptoms
Important: The TFT LCD for the notebook computer contains many thin-film transistors (TFTs). The
presence of a small number of dots that are missing, discolored, or always lighted is characteristic of TFT
LCD technology, but excessive pixel problems can cause viewing concerns.
If the LCD you are servicing has two or less visible defective pixels, it should not be considered faulty.
However, if the LCD has three or more visible defective pixels, it will be deemed as defective by Lenovo and
it should be replaced.
Notes:
• This policy applies to all ThinkPad Notebooks purchased on 1 January, 2008 or later.
• Lenovo will not provide warranty replacement if the LCD is within specifications because we cannot
guarantee that any replacement LCD will have zero pixel defects.
• One pixel consists of R, G, B sub-pixels.
When you turn on the computer and the LCD goes black, run LCD Self Test to help you determine whether
the LCD functions normally.
No beep, power-on indicator on, and a blank LCD during 1. Run LCD Self Test.
POST. 2. Replace the system board.
Intermittent problems
Intermittent system hang problems can be due to a variety of causes that have nothing to do with a hardware
defect, such as cosmic radiation, electrostatic discharge, or software errors. FRU replacement should be
considered only when a problem recurs.
Undetermined problems
If the diagnostic tests did not identify the adapter or device that has failed, if wrong devices are installed, or if
the system simply is not operating, follow these procedures to isolate the failing FRU (do not isolate FRUs
that have no defects).
Verify that the power supply being used at the time of the failure is operating correctly. See “Power system
checkout” on page 28.
1. Turn off the computer.
2. Visually check each FRU for damage. Replace any damaged FRU.
Invoke the special function printed as an icon on each key or standard function of F1–F12
function keys.
Decrease volume
Increase volume
Darken display
Brighten display
Open the Vantage app. You can customize the function of this key on the Vantage app.
Open calculator
+
Break operation
+
Pause operation
+
Scroll contents
+
Go to beginning
+
Go to end
+
Front view
Speaker
Side view
Security-lock slot
Bottom
Rear view
Nano-SIM-card tray*
Chapter 6. Locations 47
• “Miscellaneous parts” on page 54
Notes:
• Each FRU is available for all types or models, unless otherwise specified.
• CRU statement for customers:
You can resolve some problems with your product with a replacement part you can install yourself, called a
“Customer Replaceable Unit” or “CRU.” Some CRUs are designated as self-service CRUs and others are
designated as optional-service CRUs. Installation of self-service CRUs is your responsibility. For optional-service
CRUs, you can either install the CRU yourself or you can request that a Service Provider install the CRU according to
the warranty service for your product. If you intend on installing the CRU, Lenovo will ship the CRU to you. CRU
information and replacement instructions are shipped with your product and are available from Lenovo at any time
upon request. You can find a list of CRUs for your product in this Hardware Maintenance Manual. An electronic
version of this manual can be found at https://support.lenovo.com. Click Documentation and then follow the on-
screen instructions to find the manual for your product. You might be required to return the defective part that is
replaced by the CRU. When return is required: (1) return instructions, a prepaid shipping label, and a container will
be included with the replacement CRU; and (2) you might be charged for the replacement CRU if Lenovo does not
receive the defective CRU within thirty (30) days of your receipt of the replacement CRU. See your Lenovo Limited
Warranty documentation for full details.
ThinkPad computers contain the following types of CRUs:
– Self-service CRUs: Refer to parts that can be installed or replaced easily by customer themselves or by trained
service technicians at an additional cost.
– Optional-service CRUs: Refer to parts that can be installed or replaced by customers with a greater skill level.
Trained service technicians can also provide service to install or replace the parts under the type of warranty
designated for the customer’s machine.
– FRUs: Refer to parts that must be installed or replaced only by trained service technicians. If customers choose
to replace the FRUs by themselves, the product warranty might be affected.
a
d
c b
Note: Depending on the computer model, your computer might look different from the illustration above.
Chapter 6. Locations 49
Table 7. Major FRUs and CRUs
19 Built-in battery No No
20 Coin-cell battery No No
21 System board No No
22 I/O bracket No No
23 Memory module* No Yes
24 NFC antenna* No No
25 NFC module* No No
26 NFC cable* No No
27 Fingerprint reader module* No No
29 Trackpad No No
30 Trackpad cable No No
32 Keyboard No Yes
a Lenovo factory recovery USB key* No No
Note: The Lenovo factory recovery USB key is used to restore the Microsoft Windows operating system. It
might not come with the computer, and a user might order it from https://pcsupport.lenovo.com/
lenovorecovery, though additional shipping and handling fees might apply.
Chapter 6. Locations 51
LCD FRUs
2 LCD bezel No No
3 LCD panel No No
4 LCD hinges No No
5 Microphone board* No No
9 Mic rubbers No No
10 Wireless LAN/WAN antenna assembly* No No
Chapter 6. Locations 53
Miscellaneous parts
Miscellaneous part
Table 9. Miscellaneous parts
Label kit: No No
• GEO label
• Spec
Note: Depending on your computer model, some connectors or cables might not be available.
Chapter 6. Locations 55
Table 10. System board connector and cable guide (continued)
14 Coin-cell battery connector Coin-cell battery cable The coin-cell battery comes with a
(internal) cable. Connect the cable to this
connector.
15 NFC connector (internal) NFC cable Connect one end of the cable to
the NFC module and the other end
to this connector.
16 Built-in battery connector (internal) Built-in battery cable The built-in battery comes with a
cable. Connect the cable to this
connector.
17 Trackpad connector (internal) Trackpad cable Connect one end of the cable to
the trackpad and the other end to
this connector.
18 Fingerprint reader connector Fingerprint reader cable Connect one end of the cable to
(internal) the fingerprint reader and the other
end to this connector.
19 Memory module slot (internal) No Insert the memory module into this
slot.
20 Smart card reader connector Smart card reader cable Connect one end of the cable to
(internal) the smart card reader and the
other end to this connector.
21 Always On USB 3.2 connector Always On USB 3.2 connector Gen Connect one end of the cable to
Gen 1 board connector (internal) 1 board cable the Always On USB 3.2 connector
Gen 1 board and the other end to
this connector.
Chapter 6. Locations 57
58 T15 Gen 2 and P15s Gen 2 Hardware Maintenance Manual
Chapter 7. FRU replacement notices
This chapter presents notices related to removing and replacing parts. Read this chapter carefully before
replacing any FRU.
Note: The silicone grease can be applied to the surfaces of the microprocessor and heatsink to eliminate air
gaps. The hexagonal socket is used to pick up the antenna connectors.
Screw notices
Loose screws can cause a reliability problem. In the ThinkPad notebook computer, this problem is
addressed with special nylon-coated screws that have the following characteristics:
• They maintain tight connections.
Notes:
• Ensure that you use the correct screw. It is recommended to use new screws for replacements. If you
have a torque screwdriver, tighten all screws firmly to the torque specified in the screw information table
for each step.
• Ensure that torque screwdrivers are calibrated correctly following country specifications.
If you replace the system board, you must restore the serial number of the system unit to its original value.
The serial number of the system unit is written on the label attached to the bottom of the computer.
Note: For Intel models, before you perform the operation, ensure that the UEFI/Legacy setting within the
Startup menu in the ThinkPad Setup program is set to UEFI Only.
1. Connect a USB memory key to the computer.
2. Go to https://www.lenovo.com/maintenanceutilities and follow the instructions on the screen to create a
Maintenance Key.
Note: Only an authorized Lenovo service technician can access the above Web site.
3. Restart the computer.
4. When the logo is displayed, press Esc. The ThinkPad Config Information Update Utility interface is
displayed.
5. Type 1 under Enter the action desired, then press Enter. The ThinkPad Serial Number Update Utility for
Asset ID screen is displayed.
6. Type 2 under Enter the action desired, then press Enter. The serial number of each device in your
computer is displayed; the serial number of the system unit is listed as follows:
20- Serial number
7. Record the serial number of the system unit.
After you replace the system board, do the following to restore the serial number of the system unit:
1. Connect the Maintenance Key to the computer.
2. When the logo is displayed, press Esc. The ThinkPad Config Information Update Utility interface is
displayed.
3. Type 1 under Enter the action desired, then press Enter. The ThinkPad Serial Number Update Utility for
Asset ID screen is displayed.
4. Type 1 under Enter the action desired, then press Enter. Then follow the instructions on the screen to
restore the serial number of the system unit.
The algorithm that generates the number is designed to provide unique IDs until the year A.D. 3400. No two
computers in the world have the same number.
When you replace the system board, perform the following steps to create a new UUID for the system board
if the system board does not have a UUID:
Note: For Intel models, before you perform the operation, ensure that the UEFI/Legacy setting within the
Startup menu in the ThinkPad Setup program is set to UEFI Only.
1. Connect a USB memory key to the computer.
2. Go to https://www.lenovo.com/maintenanceutilities and follow the instructions on the screen to create a
Maintenance Key.
Note: Only an authorized Lenovo service technician can access the above Web site.
3. Restart the computer.
4. When the logo screen is displayed, press Esc. The ThinkPad Config Information Update Utility interface
is displayed.
5. Type 2 under Enter the action desired, then press Enter. The Auto UUID generation utility interface is
displayed.
To check what ECAs have been previously applied to the machine, use the ECA Information Read/Write
function on the USB Maintenance Key.
1. Insert the Maintenance Key and restart the computer.
2. From the main menu, select 6. Set ECA Information.
3. To read the ECA information, select 2. Read ECA/rework number from EEPROM and follow the
instructions on the screen.
4. To read the box build date, select 5. Read box build date from EEPROM, and follow the instruction on
the screen.
After an ECA has been applied to the machine, the EEPROM must be updated to reflect the ECA's
application. Use the Maintenance Key to update the EEPROM.
Note: Only the ECA number is stored in the EEPROM. The machine type of the ECA is assumed to be the
same as the machine type of the machine that had the ECA applied to it.
1. Insert the Maintenance Key and restart the computer.
2. From the main menu, select 6. Set ECA Information.
3. To write the ECA information, select 1. Write ECA/rework number from EEPROM, and follow the
instructions on the screen.
4. To write the box build date, select 4. Write box build date from EEPROM, and follow the instruction on
the screen.
If the system board is being replaced, try to read the ECA information from the old system board and transfer
the information to the new system. If the system board is inoperable, this will not be possible.
You can resolve some problems with your product with a replacement part you can install yourself, called a
“Customer Replaceable Unit” or “CRU.” Some CRUs are designated as self-service CRUs and others are
designated as optional-service CRUs. Installation of self-service CRUs is your responsibility. For optional-
service CRUs, you can either install the CRU yourself or you can request that a Service Provider install the
CRU according to the warranty service for your product. If you intend on installing the CRU, Lenovo will ship
the CRU to you. CRU information and replacement instructions are shipped with your product and are
available from Lenovo at any time upon request. You can find a list of CRUs for your product in this Hardware
Maintenance Manual. An electronic version of this manual is available for downloading at https://
support.lenovo.com.Click Documentation and then follow the on-screen instructions to find the manual for
your product. You might be required to return the defective CRU. When return is required: (1) return
instructions, a prepaid shipping label, and a container will be included with the replacement CRU; and (2) you
might be charged for the replacement CRU if Lenovo does not receive the defective part within thirty (30)
days of your receipt of the replacement CRU. See your Lenovo Limited Warranty documentation for full
details.
General guidelines
When removing or replacing a FRU, be sure to observe the following general guidelines:
1. Do not try to service any computer unless you have been trained and certified. An untrained person runs
the risk of damaging parts.
2. Before replacing any FRU, review Chapter 7 “FRU replacement notices” on page 59.
3. Begin by removing any FRUs that have to be removed before replacing the failing FRU. Any such FRUs
are listed at the beginning of each FRU replacement section. Remove them in the order in which they are
listed.
4. Follow the correct sequence in the steps for removing a FRU, as given in the drawings by the numbers in
square callouts.
5. When turning a screw, turn it in the direction as given by the arrow in the drawing.
6. When removing a FRU, move it in the direction as given by the arrow in the drawing.
7. To put the new FRU in place, reverse the removal procedure and follow any notes that pertain to
replacement.
8. When replacing a FRU, use the correct screws as shown in the replacement procedures.
DANGER
Before removing any FRU, turn off the computer, unplug all power cords from electrical outlets,
disconnect any interconnecting cables, and then disable the built-in battery.
Attention: After replacing a FRU, do not turn on the computer until you have made sure that all screws,
springs, and other small parts are in place and none are loose inside the computer. Verify this by shaking the
computer gently and listening for rattling sounds. Metallic parts or metal flakes can cause electrical short
circuits.
After you finish the servicing, ensure that you install the card and the tray back into the slot firmly.
Pry up the latches in ascending alphabetical order (a to h) 2 and remove the base cover assembly 3 .
2f
2b
2g
2h
2a
2c
2d
2e
1030 Keyboard
c d
Attention: The M.2 solid-state drive is sensitive. Inappropriate handling might cause damage and
permanent loss of data.
When handling the M.2 solid-state drive, observe the following guidelines:
• Replace the M.2 solid-state drive only for upgrade or repair. The M.2 solid-state drive is not designed for
frequent changes or replacement.
• Before replacing the M.2 solid-state drive, make a backup copy of all the data that you want to keep.
• Do not apply pressure to the M.2 solid-state drive.
• Do not touch the contact edge or circuit board of the M.2 solid-state drive. Otherwise the M.2 solid-state
drive might get damaged.
• Do not make the M.2 solid-state drive subject to physical shocks or vibration. Put the M.2 solid-state drive
on a soft material, such as cloth, to absorb physical shocks.
When installing:
Insert the notched end of the memory module into the slot at an angle of about 20 degrees. Press the
memory module firmly, and pivot it downwards until it snaps into place. Ensure that the memory module is
firmly installed in the slot and does not move easily.
2 M2 × L2.2 + 2.3 mm, big-head, nylon-coated (2) Black 0.18 +/- 0.015 Nm
(1.85 +/- 0.15 kgf-cm)
Attention: Lenovo has no responsibility for the performance or safety of unauthorized batteries, and
provides no warranties for failures or damage arising out of their use.
The Vantage app provides an automatic battery diagnostic test that determines if the built-in battery is
defective. A built-in battery FRU should not be replaced unless this diagnostic test shows that the battery is
defective. The only exception to this is if the built-in battery is physically damaged or a customer is reporting
a possible safety issue.
If the Vantage app is not installed on the computer, the customer should download and install the program to
diagnose the built-in battery, before getting a non-physically damaged built-in battery replaced. Note that the
replacement of a physically damaged built-in battery is not covered by the warranty.
DANGER
Use only the authorized battery specified for your computer. Any other battery could ignite or
explode.
2d
2b
2e
2a
2c
When installing:
• Ensure that the fan connectors are attached firmly.
• Do not press the top of the fan cover and the fan hub.
• Before you attach the fan assembly to the computer, apply thermal grease, at an amount of 0.2 grams, on
the part marked a and b as shown in the following illustrations. Either too much or too less application of
grease can cause a thermal problem due to imperfect contact with a component.
For models with an integrated thermal pipe (for T15 Gen 2 only):
1100 Always On USB 3.2 connector Gen 1 cable, bracket and board
For access, remove these FRUs:
• “1010 Removing the nano-SIM card and the nano-SIM-card tray” on page 64
• “1020 Base cover assembly” on page 64
• “1080 Built-in battery” on page 72
1110 Ethernet card cable, bracket and board (for selected models)
For access, remove these FRUs:
• “1010 Removing the nano-SIM card and the nano-SIM-card tray” on page 64
• “1020 Base cover assembly” on page 64
• “1090 Thermal fan assembly” on page 73
1130 Smart card reader module and cable (for selected models)
Depending on the model, your computer might have a smart card reader or a dummy smart card reader
installed.
When installing:
Ensure that the connector is attached firmly.
DANGER
Use only the authorized battery specified for your computer. Any other battery could ignite or
explode.
Note: Dropping a system board from a height of as little as 6 inches so that it falls flat on a hard bench can subject
the accelerometer to as much as 6000 G's of shock.
• Be careful not to drop the system board on a bench top that has a hard surface, such as metal, wood, or
composite.
• Avoid rough handling of any kind.
• At every point in the process, be sure not to drop or stack the system board.
• If you put a system board down, be sure to put it only on a padded surface such as an ESD mat or a corrugated
conductive surface.
ThinkPad T15 Gen 2 20W4 and 20W5 ThinkPad T14 Gen 2 (for Intel models) or ThinkPad P14s Gen 2
(for Intel models)
ThinkPad P15s Gen 2 20W6 and 20W7 ThinkPad T14 Gen 2 (for Intel models) or ThinkPad P14s Gen 2
(for Intel models)
Attention: The following components soldered on the top side of the system board are extremely sensitive.
When you service the system board, avoid any kind of rough handling
For models with an integrated graphics card (for T15 Gen 1 only)
a Central Processing Unit (CPU)
When installing: When you route the cables, ensure that they are not subject to any tension. Tension could
cause the cables to be damaged by the cable guides, or a wire to be broken.
When installing: After the LCD bezel sheet is removed, it cannot be used anymore. A new LCD bezel sheet
is required for replacement.
Aluminum
PPS
Steps of removing LCD panel and LCD elastic adhesive tape (for computer models with the aluminum
LCD cover assembly)
Removal steps of the LCD panel and the LCD elastic adhesive tapes
1. Grasp the end of five elastic adhesive tapes with tweezers. Pull out each tape slowly in the direction as
shown until five elastic adhesive tapes are all released from LCD unit 1 and 2 .
Note: Do not pull the tapes too fast, otherwise, the tapes might snap.
3. Turn over the LCD panel 5 and detach the LCD cable from the LCD panel as shown.
Installation steps of the LCD panel and the LCD elastic adhesive tapes
1. Peel off the release liners from one side of the new elastic adhesive tapes. Apply the tapes to the correct
locations. Peel off the release liners from the other side of the tapes. Ensure that the five tapes are
applied correctly as shown.
2. Attach the LCD cable to the LCD panel as shown. Turn over the LCD panel to secure the LCD panel with
tapes.
Steps of removing LCD panel and LCD elastic adhesive tape (for computer models with the PPS LCD
cover assembly)
1. Grasp the end of both elastic adhesive tapes with tweezers. Pull out each tape slowly in the direction as
shown until both tapes are released from the LCD unit 1 .
Note: Do not pull the tapes too fast, otherwise, the tapes might snap.
When installing: After the LCD elastic adhesive tapes are removed, they cannot be used anymore. New LCD
elastic adhesive tapes are required for replacement.
Cable routing: When you route the cables, ensure that they are not subject to any tension. Tension could
cause the cables to be damaged by the cable guides, or a wire to be broken.
Lenovo may have patents or pending patent applications covering subject matter described in this
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license inquiries, in writing, to:
Lenovo (United States), Inc.
8001 Development Drive
Morrisville, NC 27560
U.S.A.
Attention: Lenovo Director of Licensing
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This information could include technical inaccuracies or typographical errors. Changes are periodically made
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The products described in this document are not intended for use in implantation or other life support
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Any performance data contained herein was determined in a controlled environment. Therefore, the result
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