Abstract

Contents
Introduction
Vision
Scope
Definition, Acronyms, Abbreviations
Overview

System Analysis
Existing System
Limitations in Existing System
Proposed System
Advantages over Existing System
Feasibility Study
Economic Feasibility
Operational Feasibility
Technical Feasibility

Software Requirement Specification

Software Requirements
Hardware Requirements

System Design
Architecture Diagram
Authentication
Functional Description
Functions
Maintenance
Functional Description
Functions
E - R Diagrams

2
 UML Diagrams
Class Diagram
Use-case Diagram
Sequence Diagram
Component Diagram
Deployment Diagram
Data Dictionary
Coding & Implementation
Technologies Used
HTML & JavaScript, XML
Java Technology
Database Tool / SQL
Webserver / Application Server

Snapshots
Reports
User Groups
Testing
Methodologies
Test Cases

Scope for Future Enhancements

Project Summary
Bibliography

3
Introduction

4
Vision
The purpose of the Development of a Customer Relationship Support is to
provide the relationship with the customer a business needs to collect the right
information about its customers and organize that information for proper
analysis and action.

Scope
The scope of the Customer Relationship Support is as follows:
It needs to keep that information up-to-date, make it accessible to employees,
and provide the knowhow for employees to convert that data into products
better matched to customer needs. Customer Relationship Support is a new
concept to many organizations. If it's new to you, here's why most forward-
thinking organizations devote lot of energy and resources to the set up and
management of a Customer Relationship Support capability.

Overview

Customer Relationship Support (CRS) is a business philosophy involving identifying,

understanding and better providing for your customers while building a relationship
with each customer to improve customer satisfaction and maximize profits. It's about
understanding, anticipating and responding to customers' needs.

Customer is the key driving force and all the activities are planned keeping in mind
the customer’s preferences. This system gives high quality services to customers, for
them to be competitive in their market. Understanding the customer's business process
and provide the best solutions and services using the latest technologies. The quality
matches international standards in terms of precision and timely executions.

Following is a list of functionalities to be supported by the Customer Relationship

Support. More functionality can be added to this list. And, in places where the
description of functionality is not adequate, you can make appropriate assumptions
5
and proceed.

 High quality output

 Cost competitiveness, simply because of abundance of intellectual capital.

 Effective turn-around-time

The following are some of the broad level features of product.

 Provision for creating and managing folder hierarchy for managing clients and
their documents.

 Comprehensive security with various permissions like Read Only, Write,

Delete, Full Control, Owner etc.,

The following High level components were supported by the CRS

 Incident management
 Workflow management
 Workforce tracking
 Activity tracking

6
System Analysis

7
Existing System

The Current System is a manual system which is not totally computerized

especially in supermarkets and merchandize retail organizations and mainly in
the services industries. The system takes lots of time in performing different
activities, and there is no data handling. There is no basic integration in the
current system upon common data format. There is no report generation of the
particular customers account details.

Limitations in Existing System

 It works on individual database
 Searching for a single record from the database takes more time.
 Multi-user environment is not provided

Proposed System

The Proposed system is a browser which is completely related to internet

browsing. The web enabled information management system designed to
automate the entire operations of a modern. This maintains and controls the
entire customer related queries and does online customer support and generates
various online reports. This system allows multi-divisional, multi-department
system handling that includes various activities. In this system it gives the
entire reports of the customer’s account and there details.

Advantages over Existing System

 It provides complete automated operations

 It is very fast in accessing a single record from the database.
 No need to search the entire database for a single record

 It provides the centralized database

8
Feasibility Study

Economic Feasibility

Economic feasibility attempts 2 weigh the costs of developing and implementing

a new system, against the benefits that would accrue from having the new
system in place. This feasibility study gives the top management the economic
justification for the new system.

A simple economic analysis which gives the actual comparison of costs and
benefits are much more meaningful in this case. In addition, this proves to be a
useful point of reference to compare actual costs as the project progresses.
There could be various types of intangible benefits on account of automation.
These could include increased customer satisfaction, improvement in product
quality better decision making timeliness of information, expediting activities,
improved accuracy of operations, better documentation and record keeping,
faster retrieval of information, better employee morale.

Operational Feasibility

Proposed project is beneficial only if it can be turned into information systems

that will meet the organizations operating requirements. Simply stated, this test
of feasibility asks if the system will work when it is developed and installed. Are
there major barriers to Implementation? Here are questions that will help test
the operational feasibility of a project:

Is there sufficient support for the project from management from users? If the
current system is well liked and used to the extent that persons will not be able
to see reasons for change, there may be resistance.

Are the current business methods acceptable to the user? If they are not, Users
may welcome a change that will bring about a more operational and useful
systems.

9
Have the user been involved in the planning and development of the project?

Early involvement reduces the chances of resistance to the system and in

general and increases the likelihood of successful project.

Since the proposed system was to help reduce the hardships encountered. In
the existing manual system, the new system was considered to be operational
feasible.

Technical Feasibility

Evaluating the technical feasibility is the trickiest part of a feasibility study. This
is because, .at this point in time, not too many detailed design of the system,
making it difficult to access issues like performance, costs on (on account of the
kind of technology to be deployed) etc. A number of issues have to be
considered while doing a technical analysis.

Understand the different technologies involved in the proposed system before

commencing the project we have to be very clear about what are the
technologies that are to be required for the development of the new system.
Find out whether the organization currently possesses the required technologies.
Is the required technology available with the organization?

10
Software Requirement
Specification

11
Software Requirements
Operating System : Windows XP/2003 or Linux/Solaris
User Interface : HTML, CSS
Client-side Scripting : JavaScript
Programming Language : Java
Web Applications : JDBC, JNDI, Servlets, JSP
IDE/Workbench : Eclipse with MyEclipse Plug-in
Database : Oracle/Access
Server Deployment : RetHat JBoss AS

Hardware Requirements
Processor : Pentium IV
Hard Disk : 40GB
RAM : 256MB

12
System Design

13
Architecture Diagram

14
Authentication
Functional Description
a. Login to the system through the first page of the application.
b. Change the password after login to the application.
c. See his/her details and change it.
d. Help from the system.

Maintenance
Functional Description

The system after careful analysis has been identified to be presented with the
following modules:

1. Product Information Module: This module maintains the information of

all the products that are practically manufactured by this organization.
This module also integrates itself with the equipment type, the product
required standard and the product category type and the product
category classification.

2. Sales information module: The sales information module manages the

entire information of the sales that were executed upon the system for
different products. The system also manages the integration with the
customer number upon the customer table with a proper reference to the
products that have been sold to the specific customers.

3. Products installation module: This module takes care of the

information related to all the installation that have been implemented with
specific to the products that have been sold .The module maintains
integration with the products database the staff who has installed the
product and all the other relevant information as specific to the product
installation.

15
 4. Product complaints module: This module manages the information
related to the complaints that get generated upon the clients once the
product has been installed, and falls under the warranty or maintenance
contract.

Functions

 Product Information Module

 Sales information module
 Products installation module
 Product complaints module

16
E - R Diagrams

17
UML Diagrams
Unified Modeling Language:

The Unified Modeling Language allows the software engineer to express an

analysis model using the modeling notation that is governed by a set of
syntactic semantic and pragmatic rules.

A UML system is represented using five different views that describe the system
from distinctly different perspective. Each view is defined by a set of diagram,
which is as follows.
 User Model View
i. This view represents the system from the users perspective.
ii. The analysis representation describes a usage scenario from
the end-users perspective.

 Structural model view

i. In this model the data and functionality are arrived from
inside the system.
ii. This model view models the static structures.

 Behavioral Model View

It represents the dynamic of behavioral as parts of the system,
depicting the interactions of collection between various structural
elements described in the user model and structural model view.

 Implementation Model View

In this the structural and behavioral as parts of the system are
represented as they are to be built.

 Environmental Model View

In this the structural and behavioral aspects of the environment in
which the system is to be implemented are represented.

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UML is specifically constructed through two different domains they are:
 UML Analysis modeling, this focuses on the user model and structural
model views of the system.
 UML design modeling, which focuses on the behavioral modeling,
implementation modeling and environmental model views.

Use case Diagrams represent the functionality of the system from a user’s point
of view. Use cases are used during requirements elicitation and analysis to
represent the functionality of the system. Use cases focus on the behavior of the
system from external point of view.

Actors are external entities that interact with the system. Examples of actors
include users like administrator, bank customer …etc., or another system like
central database.

19
Class Diagram

Class Collaboration Illustration

Product equipment and requirement collaboration
Eq uip me nt T yp e M a st e r
Pr o d uc t M a st er
Pr o d - e q ui p- t y p- c o d e : num b e r
Eq uip - ty p e- d e sc r : Va rc h a r2 Pr o d - i d : n u mb e r
S p ec i a l- de t a il s : V a rc ha r2 Pr o d - n a m e: Va rc h a r2
Pr o d - e q ui p- t y p- c o d e :N um b er
I ns e rt ( ) Pr d - r eq- t yp - c o d e:N um be r
U pd a te () Pr d - c a t - c o de : n um b e r
D e let e ( ) Pr d - c l a s s if ic a t io :n um b er
S e a rc h () Pr d - sp a r e- I D :N um b e r
Pr d - w a r r an t y -p e ri od :nu m b e r
Pr d - pe a c e : N um b er
I ns e rt ( )
U pd a te ()
Pr o d uc t c at eg o ry T yp e D e let e ( )
M a st e r S e a rc h ()

Pr o d - c at g - co de : n um b er V a lid a t e - p ro d- e q u ip -t yp -
c o d e ()
Pr d - c a t g - n a m e: V a rc ha r2
V a lid a t e - p r d - re q- t yp - c o d e( )
Pr d - c a t g - d e sc : Va rc h a r2
V a lid a t e - p r d - c la s s if i c at io n ()
I ns e rt ( ) V a lid a t e - p r d - sp a r e- id ( )
U pd a te ()
D e let e ( )
S e a rc h ()

Pr o d uc t c at eg o ry
c la s s if ic a t io n M a st er
Pr d - c l a s s i- Id : nu m b e r
Pr d - c l a s s- n am : V a rc h a r2
Pr d - c l a s s- d e s c: Va rc h a r2

I ns e rt ( )
U pd a te ()
De let e ( )
Se a rc h ()

20
 1 Sales and products collaboration
associated to customer
Pr o d uc t R eq u i re m en t
M a st e r
Pr o d - r e q - t y p- c od e :
nu m b e r
c a tg - ty p- d es c : Var c h a r2
sp ec i a l- d et a i ls : V a rc ha r2
I ns e rt ( )
U pd a te ()
D e let e ( )
S e a rc h ()

21
Employee, Destination and Department collaboration

Em p loy e e m a st e r
em p- no : N um be r
em p - n am e : V ar c h a r2
em p -D O B : D at e
em p- d o j : d a t e
de pt -i d : Num b e r
de sg - id : N um b er
I ns e rt ( )
U pd a te ()
De let e ( )
S e a rc h ()
V a lid a t e - d ep t- id ( )
V a lid a t e - d e sg -i d ( )

Pr o d uc t co m pl a int s
D e p a rt m e nt nu m b er sc h ed u le
D e pt - I D : N um b e r Co m p -s c h e d- ID : N um b er
D e pt - n am e : V a rc h a r2 Em p - a ss i g- nu m : n um b er
H ig h - d e si g- I D : N u mb e r Pr o d - c om p lI D : N u mb e r
D e pt - d es c r: Lo n g Cm p- sc hed - dt - t im : L on g
I ns e rt ( ) I ns e rt ( )
U pd a te () U pd a te ()
D e let e ( ) D e let e ( )
S e a rc h () S e a rc h ()
V a lid a t e - hi gh - d e s ig - id () V a lid a t e - e mp - n o ( )
V a lid a t e - p r d - c om p l- ID ( )

D e s ig nat io n M as te r
D e s ig - ID : Nu m b e r
D e s ig -n a m e: v a rc h a r2
D e s ig -d e sc : L o ng

I ns e rt ( )
U pd a te ()
D e let e ( )
S e a rc h ()

22
Use-case Diagram
Administrators: They have accessibility upon the overall system with
specific to the data insertion, deletion, updation and queries. They are the
highest authorities within the system, which have maximum control upon
the entire database.

Organizational
Information

Employees
Information

Product &
Equipment
Information

Administrator

Maintenance
contract
information

Spaces maintenance

High-level Diagram

23
Customers Support Engineers
These actors are specific to the complaints handling and management
environment. They have accessibility towards the data that is relevantly
more specific to the maintenance of the products or equipments.

Customer
Information

Products
installation

Customer support Product

engineers complaints

Product complaints
scheduler

Complaint service
reports

24
Sales Person: These are the actors who take care of the sales activities
within the sytem. They have accessibility towards the existing products
list and the sales executed upon the specific customers.

Product
Information

Equipment type
information

Sales Person

Product sales
information

Customer information

Spares information

High Level Diagram

25
Sequence Diagram
Sequence diagram for login

Login screen
Login master
Login screen Login master

Enter
login name

Validate()

Accept
password()

Validate()

Privileged

Entry

26
 Sequence Diagram for Product Installation
Product
Installation Customer
Product Master
Master Master Employee
Master

Request for Product

Installation

Generate
PInstalID()

Validate
Prod ID()
Validate
CustID()

Validate Empid()

Privileged

Entry

27
Component Diagram

28
Deployment Diagram

29
30
 Coding
&
Implementation

31
Technologies Used

HTML
HTML, an initialism of Hypertext Markup Language, is the predominant markup
language for web pages. It provides a means to describe the structure of text-
based information in a document — by denoting certain text as headings,
paragraphs, lists, and so on — and to supplement that text with interactive
forms, embedded images, and other objects. HTML is written in the form of
labels (known as tags), surrounded by angle brackets. HTML can also describe,
to some degree, the appearance and semantics of a document, and can include
embedded scripting language code which can affect the behavior of web
browsers and other HTML processors.

HTML is also often used to refer to content of the MIME type text/html or even
more broadly as a generic term for HTML whether in its XML-descended form
(such as XHTML 1.0 and later) or its form descended directly from SGML

Hyper Text Markup Language

Hypertext Markup Language (HTML), the languages of the World Wide Web
(WWW), allows users to produces Web pages that include text, graphics and
pointer to other Web pages (Hyperlinks).
HTML is not a programming language but it is an application of ISO Standard
8879, SGML (Standard Generalized Markup Language), but specialized to
hypertext and adapted to the Web. The idea behind Hypertext is that instead of
reading text in rigid linear structure, we can easily jump from one point to
another point. We can navigate through the information based on our interest
and preference. A markup language is simply a series of elements, each
delimited with special characters that define how text or other items enclosed
within the elements should be displayed. Hyperlinks are underlined or
emphasized works that load to other documents or some portions of the same
document.
HTML can be used to display any type of document on the host computer, which
can be geographically at a different location. It is a versatile language and can
be used on any platform or desktop.
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HTML provides tags (special codes) to make the document look attractive. HTML
tags are not case-sensitive. Using graphics, fonts, different sizes, color, etc., can
enhance the presentation of the document. Anything that is not a tag is part of
the document itself.

Basic HTML Tags:

<! -- --> specifies comments
<A>……….</A> Creates hypertext links
<B>……….</B> Formats text as bold
<BIG>……….</BIG> Formats text in large font.
<BODY>…</BODY> Contains all tags and text in the HTML document
<CENTER>...</CENTER> Creates text
<DD>…</DD> Definition of a term
<DL>...</DL> Creates definition list
<FONT>…</FONT> Formats text with a particular font
<FORM>...</FORM> Encloses a fill-out form
<FRAME>...</FRAME> Defines a particular frame in a set of frames
<H#>…</H#> Creates headings of different levels( 1 – 6 )
<HEAD>...</HEAD> Contains tags that specify information about a
document
<HR>...</HR> Creates a horizontal rule
<HTML>…</HTML> Contains all other HTML tags
<META>...</META> Provides meta-information about a document
<SCRIPT>…</SCRIPT> Contains client-side or server-side script
<TABLE>…</TABLE> Creates a table
<TD>…</TD> Indicates table data in a table
<TR>…</TR> Designates a table row
<TH>…</TH> Creates a heading in a table
Attributes
The attributes of an element are name-value pairs, separated by "=", and
written within the start label of an element, after the element's name. The value
should be enclosed in single or double quotes, although values consisting of
certain characters can be left unquoted in HTML (but not XHTML).Leaving

33
attribute values unquoted is considered unsafe.
Most elements take any of several common attributes: id, class, style and title.
Most also take language-related attributes: lang and dir.
The id attribute provides a document-wide unique identifier for an element. This
can be used by stylesheets to provide presentational properties, by browsers to
focus attention on the specific element or by scripts to alter the contents or
presentation of an element. The class attribute provides a way of classifying
similar elements for presentation purposes. For example, an HTML document (or
a set of documents) may use the designation class="notation" to indicate that
all elements with this class value are all subordinate to the main text of the
document (or documents). Such notation classes of elements might be gathered
together and presented as footnotes on a page, rather than appearing in the
place where they appear in the source HTML.
An author may use the style non-attributal codes presentational properties to a
particular element. It is considered better practice to use an element’s son- id
page and select the element with a stylesheet, though sometimes this can be
too cumbersome for a simple ad hoc application of styled properties. The title is
used to attach subtextual explanation to an element. In most browsers this title
attribute is displayed as what is often referred to as a tooltip. The generic inline
span element can be used to demonstrate these various non-attributes.
The preceding displays as HTML (pointing the cursor at the abbreviation should
display the title text in most browsers).

Advantages
 A HTML document is small and hence easy to send over the net. It
is small because it does not include formatted information.
 HTML is platform independent.
 HTML tags are not case-sensitive.

34
JavaScript
JavaScript is a script-based programming language that was developed by
Netscape Communication Corporation. JavaScript was originally called Live
Script and renamed as JavaScript to indicate its relationship with Java.
JavaScript supports the development of both client and server components of
Web-based applications. On the client side, it can be used to write programs
that are executed by a Web browser within the context of a Web page. On the
server side, it can be used to write Web server programs that can process
information submitted by a Web browser and then update the browser’s display
accordingly

Even though JavaScript supports both client and server Web programming, we
prefer JavaScript at Client side programming since most of the browsers
supports it. JavaScript is almost as easy to learn as HTML, and JavaScript
statements can be included in HTML documents by enclosing the statements
between a pair of scripting tags
<SCRIPTS>.. </SCRIPT>.
<SCRIPT LANGUAGE = “JavaScript”>
JavaScript statements
</SCRIPT>
Here are a few things we can do with JavaScript:
 Validate the contents of a form and make calculations.
 Add scrolling or changing messages to the Browser’s status line.
 Animate images or rotate images that change when we move the
mouse over them.
 Detect the browser in use and display different content for different
browsers.
 Detect installed plug-ins and notify the user if a plug-in is required.
We can do much more with JavaScript, including creating entire application.

JavaScript Vs Java

JavaScript and Java are entirely different languages. A few of the most glaring
differences are:
35
  Java applets are generally displayed in a box within the web document;
JavaScript can affect any part of the Web document itself.
 While JavaScript is best suited to simple applications and adding
interactive features to Web pages; Java can be used for incredibly
complex applications.

There are many other differences but the important thing to remember is that
JavaScript and Java are separate languages. They are both useful for different
things; in fact they can be used together to combine their advantages.

Advantages

 JavaScript can be used for Sever-side and Client-side scripting.

 It is more flexible than VBScript.
 JavaScript is the default scripting languages at Client-side since all
the browsers supports it.

36
Java Technology

Initially the language was called as “oak” but it was renamed as “Java” in 1995.
The primary motivation of this language was the need for a platform-
independent (i.e., architecture neutral) language that could be used to create
software to be embedded in various consumer electronic devices.
 Java is a programmer’s language.
 Java is cohesive and consistent.
 Except for those constraints imposed by the Internet environment,
Java gives the programmer, full control.
 Finally, Java is to Internet programming where C was to system
programming.

Importance o f Java to the Inter net

Java has had a profound effect on the Internet. This is because; Java expands
the Universe of objects that can move about freely in Cyberspace. In a network,
two categories of objects are transmitted between the Server and the Personal
computer. They are: Passive information and Dynamic active programs. The
Dynamic, Self-executing programs cause serious problems in the areas of
Security and probability. But, Java addresses those concerns and by doing so,
has opened the door to an exciting new form of program called the Applet.

Java can be used to create two types of programs

Applicatio ns and Applets: An application is a program that runs on our

Computer under the operating system of that computer. It is more or less like
one creating using C or C++. Java’s ability to create Applets makes it important.
An Applet is an application designed to be transmitted over the Internet and
executed by a Java –compatible web browser. An applet is actually a tiny Java
program, dynamically downloaded across the network, just like an image. But
the difference is, it is an intelligent program, not just a media file. It can react to
the user input and dynamically change.

37
Features of Java Security

Every time you that you download a “normal” program, you are risking a viral
infection. Prior to Java, most users did not download executable programs
frequently, and those who did scan them for viruses prior to execution. Most
users still worried about the possibility of infecting their systems with a virus. In
addition, another type of malicious program exists that must be guarded
against. This type of program can gather private information, such as credit card
numbers, bank account balances, and passwords. Java answers both these
concerns by providing a “firewall” between a network application and your
computer.

When you use a Java-compatible Web browser, you can safely download Java
applets without fear of virus infection or malicious intent.

Portability

For programs to be dynamically downloaded to all the various types of platforms

connected to the Internet, some means of generating portable executable code
is needed .As you will see, the same mechanism that helps ensure security also
helps create portability. Indeed, Java’s solution to these two problems is both
elegant and efficient.

The Byte code

The key that allows the Java to solve the security and portability problems is
that the output of Java compiler is Byte code. Byte code is a highly optimized
set of instructions designed to be executed by the Java run-time system, which
is called the Java Virtual Machine (JVM). That is, in its standard form, the JVM is
an interpreter for byte code.

Translating a Java program into byte code helps makes it much easier to run a
program in a wide variety of environments. The reason is, once the run-time
package exists for a given system, any Java program can run on it.

Although Java was designed for interpretation, there is technically nothing about
Java that prevents on-the-fly compilation of byte code into native code. Sun has

38
just completed its Just In Time (JIT) compiler for byte code. When the JIT
compiler is a part of JVM, it compiles byte code into executable code in real
time, on a piece-by-piece, demand basis. It is not possible to compile an entire
Java program into executable code all at once, because Java performs various
run-time checks that can be done only at run time. The JIT compiles code, as it
is needed, during execution.

Java Virtual Machine (JVM)

Beyond the language, there is the Java virtual machine. The Java virtual
machine is an important element of the Java technology. The virtual machine
can be embedded within a web browser or an operating system. Once a piece of
Java code is loaded onto a machine, it is verified. As part of the loading process,
a class loader is invoked and does byte code verification makes sure that the
code that’s has been generated by the compiler will not corrupt the machine
that it’s loaded on. Byte code verification takes place at the end of the
compilation process to make sure that is all accurate and correct. So byte code
verification is integral to the compiling and executing of Java code.
Overall Description

Java Source Java byte code JavaVM

Java .Class
Picture showing the development process of JAVA Program

Java programming uses to produce byte codes and executes them. The first box
indicates that the Java source code is located in a. Java file that is processed
with a Java compiler called javac. The Java compiler produces a file called a.
class file, which contains the byte code. The .Class file is then loaded across the
network or loaded locally on your machine into the execution environment is the
Java virtual machine, which interprets and executes the byte code.

39
Java Architecture

Java architecture provides a portable, robust, high performing environment for

development. Java provides portability by compiling the byte codes for the Java
Virtual Machine, which is then interpreted on each platform by the run-time
environment. Java is a dynamic system, able to load code when needed from a
machine in the same room or across the planet.

Compilation of code

When you compile the code, the Java compiler creates machine code (called
byte code) for a hypothetical machine called Java Virtual Machine (JVM). The
JVM is supposed to execute the byte code. The JVM is created for overcoming
the issue of portability. The code is written and compiled for one machine and
interpreted on all machines. This machine is called Java Virtual Machine.

Compiling and interpreting Java Source Code

During run-time the Java interpreter tricks the byte code file into thinking that it
is running on a Java Virtual Machine. In reality this could be a Intel Pentium
Windows 95 or SunSARC station running Solaris or Apple Macintosh running
system and all could receive code from any computer through Internet and run
the Applets.

40
Simple

Java was designed to be easy for the Professional programmer to learn and to
use effectively. If you are an experienced C++ programmer, learning Java will
be even easier. Because Java inherits the C/C++ syntax and many of the object
oriented features of C++. Most of the confusing concepts from C++ are either
left out of Java or implemented in a cleaner, more approachable manner. In
Java there are a small number of clearly defined ways to accomplish a given
task.

Object-Oriented

Java was not designed to be source-code compatible with any other language.
This allowed the Java team the freedom to design with a blank slate. One
outcome of this was a clean usable, pragmatic approach to objects. The object
model in Java is simple and easy to extend, while simple types, such as
integers, are kept as high-performance non-objects.

Robust

The multi-platform environment of the Web places extraordinary demands on a

program, because the program must execute reliably in a variety of systems.
The ability to create robust programs was given a high priority in the design of
Java. Java is strictly typed language; it checks your code at compile time and
run time.

Java virtually eliminates the problems of memory management and de-

allocation, which is completely automatic. In a well-written Java program, all run
time errors can –and should –be managed by your program.

41
Java Database Connectivity

What Is JDBC?
JDBC is a Java API for executing SQL statements. (As a point of interest, JDBC is
a trademarked name and is not an acronym; nevertheless, JDBC is often
thought of as standing for Java Database Connectivity. It consists of a set of
classes and interfaces written in the Java programming language. JDBC provides
a standard API for tool/database developers and makes it possible to write
database applications using a pure Java API.
Using JDBC, it is easy to send SQL statements to virtually any relational
database. One can write a single program using the JDBC API, and the program
will be able to send SQL statements to the appropriate database. The
combinations of Java and JDBC lets a programmer write it once and run it
anywhere.
What Does JDBC Do?

Simply put, JDBC makes it possible to do three things:

 Establish a connection with a database
 Send SQL statements
 Process the results.

JDBC versus ODBC and other APIs

At this point, Microsoft's ODBC (Open Database Connectivity) API is that

probably the most widely used programming interface for accessing relational
databases. It offers the ability to connect to almost all databases on almost all
platforms.
So why not just use ODBC from Java? The answer is that you can use ODBC
from Java, but this is best done with the help of JDBC in the form of the JDBC-
ODBC Bridge, which we will cover shortly. The question now becomes "Why do
you need JDBC?" There are several answers to this question:

1. ODBC is not appropriate for direct use from Java because it uses a C
interface. Calls from Java to native C code have a number of drawbacks in

42
 the security, implementation, robustness, and automatic portability of
applications.
2. A literal translation of the ODBC C API into a Java API would not be
desirable. For example, Java has no pointers, and ODBC makes copious
use of them, including the notoriously error-prone generic pointer "void
*". You can think of JDBC as ODBC translated into an object-oriented
interface that is natural for Java programmers.
3. ODBC is hard to learn. It mixes simple and advanced features together,
and it has complex options even for simple queries. JDBC, on the other
hand, was designed to keep simple things simple while allowing more
advanced capabilities where required.
4. A Java API like JDBC is needed in order to enable a "pure Java" solution.
When ODBC is used, the ODBC driver manager and drivers must be
manually installed on every client machine. When the JDBC driver is
written completely in Java, however, JDBC code is automatically
installable, portable, and secure on all Java platforms from network
computers to mainframes.
Two-tier and Three-tier Models

The JDBC API supports both two-tier and three-tier models for database access.

In the two-tier model, a Java applet or application talks directly to the database.
This requires a JDBC driver that can communicate with the particular database
management system being accessed. A user's SQL statements are delivered to
the database, and the results of those statements are sent back to the user. The
database may be located on another machine to which the user is connected via
a network. This is referred to as a client/server configuration, with the user's
machine as the client, and the machine housing the database as the server. The
network can be an Intranet, which, for example, connects employees within a
corporation, or it can be the Internet.

43
 JAVA
Application Client machine

DBMS-proprietary protocol
JDBC

Database server
DBMS

Java applet or
Html browser
Client machine (GUI)

HTTP, RMI, or CORBA

Application
Server (Java)
JDBC Server machine (business
DBMS-proprietary protocol

Database server

DBMS

In the three-tier model, commands are sent to a "middle tier" of services, which
then send SQL statements to the database. The database processes the SQL
statements and sends the results back to the middle tier, which then sends
them to the user. MIS directors find the three-tier model very attractive because
the middle tier makes it possible to maintain control over access and the kinds
of updates that can be made to corporate data. Another advantage is that when
there is a middle tier, the user can employ an easy-to-use higher-level API
which is translated by the middle tier into the appropriate low-level calls. Finally,

44
in many cases the three-tier architecture can provide performance advantages.

Until now the middle tier has typically been written in languages such as C or
C++, which offer fast performance. However, with the introduction of optimizing
compilers that translate Java byte code into efficient machine-specific code, it is
becoming practical to implement the middle tier in Java. This is a big plus,
making it possible to take advantage of Java's robustness, multithreading, and
security features. JDBC is important to allow database access from a Java
middle tier.

45
JDBC Driver Types

The JDBC drivers that we are aware of at this time fit into one of four
categories:

 JDBC-ODBC bridge plus ODBC driver

 Native-API partly-Java driver
 JDBC-Net pure Java driver
 Native-protocol pure Java driver

JDBC-ODBC Bridge

If possible, use a Pure Java JDBC driver instead of the Bridge and an ODBC
driver. This completely eliminates the client configuration required by ODBC. It
also eliminates the potential that the Java VM could be corrupted by an error in
the native code brought in by the Bridge (that is, the Bridge native library, the
ODBC driver manager library, the ODBC driver library, and the database client
library).

What Is the JDBC- ODBC Bridge?

The JDBC-ODBC Bridge is a JDBC driver, which implements JDBC operations

by translating them into ODBC operations. To ODBC it appears as a normal
application program. The Bridge implements JDBC for any database for which
an ODBC driver is available. The Bridge is implemented as the

Sun.jdbc.odbc Java package and contains a native library used to access

ODBC. The Bridge is a joint development of Innersole and Java Soft.

46
JDBC connectivity

The JDBC provides database-independent connectivity between the J2EE

platform and a wide range of tabular data sources. JDBC technology allows an
Application Component Provider to:

 Perform connection and authentication to a database server

 Manager transactions
 Move SQL statements to a database engine for preprocessing and
execution
 Execute stored procedures
 Inspect and modify the results from Select statements

47
Database:
A database management system (DBMS) is computer software designed for the
purpose of managing databases, a large set of structured data, and run
operations on the data requested by numerous users. Typical examples of
DBMSs include Oracle, DB2, Microsoft Access, Microsoft SQL Server, Firebird,
PostgreSQL, MySQL, SQLite, FileMaker and Sybase Adaptive Server Enterprise.
DBMSs are typically used by Database administrators in the creation of
Database systems. Typical examples of DBMS use include accounting, human
resources and customer support systems.

Originally found only in large companies with the computer hardware needed to
support large data sets, DBMSs have more recently emerged as a fairly standard
part of any company back office.

Description

A DBMS is a complex set of software programs that controls the organization,

storage, management, and retrieval of data in a database. A DBMS includes:

 A modeling language to define the schema of each database hosted in the

DBMS, according to the DBMS data model.
 The four most common types of organizations are the hierarchical,
network, relational and object models. Inverted lists and other
methods are also used. A given database management system may
provide one or more of the four models. The optimal structure depends
on the natural organization of the application's data, and on the
application's requirements (which include transaction rate (speed),
reliability, maintainability, scalability, and cost).
 The dominant model in use today is the ad hoc one embedded in SQL,
despite the objections of purists who believe this model is a corruption
of the relational model, since it violates several of its fundamental
principles for the sake of practicality and performance. Many DBMSs
also support the Open Database Connectivity API that supports a
standard way for programmers to access the DBMS.

48
  Data structures (fields, records, files and objects) optimized to deal with
very large amounts of data stored on a permanent data storage device
(which implies relatively slow access compared to volatile main memory).

 A database query language and report writer to allow users to

interactively interrogate the database, analyze its data and update it
according to the users privileges on data.
 It also controls the security of the database.
 Data security prevents unauthorized users from viewing or updating
the database. Using passwords, users are allowed access to the entire
database or subsets of it called subschemas. For example, an
employee database can contain all the data about an individual
employee, but one group of users may be authorized to view only
payroll data, while others are allowed access to only work history and
medical data.
 If the DBMS provides a way to interactively enter and update the
database, as well as interrogate it, this capability allows for managing
personal databases. However, it may not leave an audit trail of actions
or provide the kinds of controls necessary in a multi-user organization.
These controls are only available when a set of application programs
are customized for each data entry and updating function.

 A transaction mechanism, that ideally would guarantee the ACID properties,

in order to ensure data integrity, despite concurrent user accesses
(concurrency control), and faults (fault tolerance).
 It also maintains the integrity of the data in the database.
 The DBMS can maintain the integrity of the database by not allowing
more than one user to update the same record at the same time. The
DBMS can help prevent duplicate records via unique index constraints;
for example, no two customers with the same customer numbers (key
fields) can be entered into the database. See ACID properties for more
information (Redundancy avoidance).

49
The DBMS accepts requests for data from the application program and instructs
the operating system to transfer the appropriate data.

When a DBMS is used, information systems can be changed much more easily
as the organization's information requirements change. New categories of data
can be added to the database without disruption to the existing system.

Organizations may use one kind of DBMS for daily transaction processing and
then move the detail onto another computer that uses another DBMS better
suited for random inquiries and analysis. Overall systems design decisions are
performed by data administrators and systems analysts. Detailed database
design is performed by database administrators.

Database servers are specially designed computers that hold the actual
databases and run only the DBMS and related software. Database servers are
usually multiprocessor computers, with RAID disk arrays used for stable storage.
Connected to one or more servers via a high-speed channel, hardware database
accelerators are also used in large volume transaction processing environments.

DBMSs are found at the heart of most database applications. Sometimes DBMSs
are built around a private multitasking kernel with built-in networking support
although nowadays these functions are left to the operating system.

50
SQL

Structured Query Language (SQL) is the language used to manipulate relational

databases. SQL is tied very closely with the relational model.

In the relational model, data is stored in structures called relations or tables.

SQL statements are issued for the purpose of:

Data definition: Defining tables and structures in the database (DDL used to
create, alter and drop schema objects such as tables and indexes).

Data manipulation: Used to manipulate the data within those schema objects
(DML Inserting, Updating, Deleting the data, and Querying the Database).

A schema is a collection of database objects that can include: tables, views,

indexes and sequences

List of SQL statements that can be issued against an Oracle database schema
are:

 ALTER - Change an existing table, view or index definition (DDL)

 AUDIT - Track the changes made to a table (DDL)
 COMMENT - Add a comment to a table or column in a table (DDL)
 COMMIT - Make all recent changes permanent (DML - transactional)
 CREATE - Create new database objects such as tables or views (DDL)
 DELETE - Delete rows from a database table (DML)
 DROP - Drop a database object such as a table, view or index (DDL)
 GRANT - Allow another user to access database objects such as tables or
views (DDL)
 INSERT - Insert new data into a database table (DML)
 No AUDIT - Turn off the auditing function (DDL)
 REVOKE - Disallow a user access to database objects such as tables and
views (DDL)

51
 ROLLBACK - Undo any recent changes to the database (DML -
Transactional)
 SELECT - Retrieve data from a database table (DML)
 TRUNCATE - Delete all rows from a database table (can not be rolled
back) (DML)
 UPDATE - Change the values of some data items in a database table
(DML)

52
SERVLETS

Introduction

The Java web server is JavaSoft's own web Server. The Java web server is just a
part of a larger framework, intended to provide you not just with a web server,
but also with tools. To build customized network servers for any Internet or
Intranet client/server system. Servlets are to a web server, how applets are to
the browser.

About Servlets

Servlets provide a Java-based solution used to address the problems currently

associated with doing server-side programming, including inextensible scripting
solutions, platform-specific APIs, and incomplete interfaces.
Servlets are objects that conform to a specific interface that can be plugged into
a Java-based server. Servlets are to the server-side what applets are to the
client-side - object byte codes that can be dynamically loaded off the net. They
differ from applets in that they are faceless objects (without graphics or a GUI
component). They serve as platform independent, dynamically loadable,
pluggable helper byte code objects on the server side that can be used to
dynamically extend server-side functionality.

For example, an HTTP Servlets can be used to generate dynamic HTML content.
When you use Servlets to do dynamic content you get the following advantages:

 They’re faster and cleaner than CGI scripts

 They use a standard API (the Servlets API)
 They provide all the advantages of Java (run on a variety of servers
without needing to be rewritten).

Attractiveness of Servlets
There are many features of Servlets that make them easy and attractive to use.
These include:
 Easily configured using the GUI-based Admin tool

53
  Can be loaded and invoked from a local disk or remotely across the
network.
 Can be linked together, or chained, so that one Servlets can call
another Servlets, or several Servlets in sequence.
 Can be called dynamically from within HTML pages, using server-
side include tags.
 Are secure - even when downloading across the network, the
Servlets security model and Servlets sandbox protect your system
from unfriendly behavior.

Advantages of the Servlet API

One of the great advantages of the Servlet API is protocol independence. It
assumes nothing about:
 The protocol being used to transmit on the net
 How it is loaded
 The server environment it will be running in

These qualities are important, because it allows the Servlet API to be embedded
in many different kinds of servers. There are other advantages to the Servlet
API as well. These include:
 It’s extensible - you can inherit all your functionality from the base
classes made available to you.
 It’s simple, small, and easy to use.

54
Features of Servlets:

 Servlets are persistent. Servlet are loaded only by the web server and
can maintain services between requests.
 Servlets are fast. Since Servlets only need to be loaded once, they
offer much better performance over their CGI counterparts.
 Servlets are platform independent.
 Servlets are extensible. Java is a robust, object-oriented programming
language, which easily can be extended to suit your needs
 Servlets are secure.
 Servlets can be used with a variety of clients.

55
Snapshots

56
57
58
59
60
Testing

61
Software Testing is the process used to help identify the correctness,
completeness, security, and quality of developed computer software. Testing is a
process of technical investigation, performed on behalf of stakeholders, that is
intended to reveal quality-related information about the product with respect to
the context in which it is intended to operate. This includes, but is not limited to,
the process of executing a program or application with the intent of finding
errors. Quality is not an absolute; it is value to some person. With that in mind,
testing can never completely establish the correctness of arbitrary computer
software; testing furnishes a criticism or comparison that compares the state
and behavior of the product against a specification. An important point is that
software testing should be distinguished from the separate discipline of Software
Quality Assurance (SQA), which encompasses all business process areas, not
just testing.

There are many approaches to software testing, but effective testing of complex
products is essentially a process of investigation, not merely a matter of creating
and following routine procedure. One definition of testing is "the process of
questioning a product in order to evaluate it", where the "questions" are
operations the tester attempts to execute with the product, and the product
answers with its behavior in reaction to the probing of the tester[citation
needed]. Although most of the intellectual processes of testing are nearly
identical to that of review or inspection, the word testing is connoted to mean
the dynamic analysis of the product—putting the product through its paces.
Some of the common quality attributes include capability, reliability, efficiency,
portability, maintainability, compatibility and usability. A good test is sometimes
described as one which reveals an error; however, more recent thinking
suggests that a good test is one which reveals information of interest to
someone who matters within the project community.

Introduction
In general, software engineers distinguish software faults from software failures.
In case of a failure, the software does not do what the user expects. A fault is a
programming error that may or may not actually manifest as a failure. A fault

62
can also be described as an error in the correctness of the semantic of a
computer program. A fault will become a failure if the exact computation
conditions are met, one of them being that the faulty portion of computer
software executes on the CPU. A fault can also turn into a failure when the
software is ported to a different hardware platform or a different compiler, or
when the software gets extended. Software testing is the technical investigation
of the product under test to provide stakeholders with quality related
information.

Software testing may be viewed as a sub-field of Software Quality Assurance but

typically exists independently (and there may be no SQA areas in some
companies). In SQA, software process specialists and auditors take a broader
view on software and its development. They examine and change the software
engineering process itself to reduce the amount of faults that end up in the code
or deliver faster.
Regardless of the methods used or level of formality involved the desired result
of testing is a level of confidence in the software so that the organization is
confident that the software has an acceptable defect rate. What constitutes an
acceptable defect rate depends on the nature of the software. An arcade video
game designed to simulate flying an airplane would presumably have a much
higher tolerance for defects than software used to control an actual airliner.
A problem with software testing is that the number of defects in a software
product can be very large, and the number of configurations of the product
larger still. Bugs that occur infrequently are difficult to find in testing. A rule of
thumb is that a system that is expected to function without faults for a certain
length of time must have already been tested for at least that length of time.
This has severe consequences for projects to write long-lived reliable software.
A common practice of software testing is that it is performed by an independent
group of testers after the functionality is developed but before it is shipped to
the customer. This practice often results in the testing phase being used as
project buffer to compensate for project delays. Another practice is to start
software testing at the same moment the project starts and it is a continuous
process until the project finishes.

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Another common practice is for test suites to be developed during technical
support escalation procedures. Such tests are then maintained in regression
testing suites to ensure that future updates to the software don't repeat any of
the known mistakes.

It is commonly believed that the earlier a defect is found the cheaper it is to fix
it.

Time Detected

Time System Post-

Requirements Architecture Construction
Introduced Test Release

Requirements 1 3 5-10 10 10-100

Architecture - 1 10 15 25-100

Construction - - 1 10 10-25

In counterpoint, some emerging software disciplines such as extreme

programming and the agile software development movement, adhere to a "test-
driven software development" model. In this process unit tests are written first,
by the programmers (often with pair programming in the extreme programming
methodology). Of course these tests fail initially; as they are expected to. Then
as code is written it passes incrementally larger portions of the test suites. The
test suites are continuously updated as new failure conditions and corner cases
are discovered, and they are integrated with any regression tests that are
developed.

Unit tests are maintained along with the rest of the software source code and
generally integrated into the build process (with inherently interactive tests
being relegated to a partially manual build acceptance process).

The software, tools, samples of data input and output, and configurations are all
referred to collectively as a test harness.

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History

The separation of debugging from testing was initially introduced by Glenford J.

Myers in his 1978 book the "Art of Software Testing". Although his attention was
on breakage testing it illustrated the desire of the software engineering
community to separate fundamental development activities, such as debugging,
from that of verification. Drs. Dave Gelperin and William C. Hetzel classified in
1988 the phases and goals in software testing as follows: until 1956 it was the
debugging oriented period, where testing was often associated to debugging:
there was no clear difference between testing and debugging. From 1957-1978
there was the demonstration oriented period where debugging and testing was
distinguished now - in this period it was shown, that software satisfies the
requirements. The time between 1979-1982 is announced as the destruction
oriented period, where the goal was to find errors. 1983-1987 is classified as the
evaluation oriented period: intention here is that during the software lifecycle a
product evaluation is provided and measuring quality. From 1988 on it was seen
as prevention oriented period where tests were to demonstrate that software
satisfies its specification, to detect faults and to prevent faults. Dr. Gelperin
chaired the IEEE 829-1988 (Test Documentation Standard) with Dr. Hetzel
writing the book "The Complete Guide of Software Testing". Both works were
pivotal in to today's testing culture and remain a consistent source of reference.
Dr. Gelperin and Jerry E. Durant also went on to develop High Impact Inspection
Technology that builds upon traditional Inspections but utilizes a test driven
additive.

White-box and black-box testing

To meet Wikipedia's quality standards, this section may require cleanup.

Please discuss this issue on the talk page, and/or replace this tag with a more
specific message.

White box and black box testing are terms used to describe the point of view a
test engineer takes when designing test cases. Black box being an external view
of the test object and white box being an internal view. Software testing is

65
partly intuitive, but largely systematic. Good testing involves much more than
just running the program a few times to see whether it works. Thorough
analysis of the program under test, backed by a broad knowledge of testing
techniques and tools are prerequisites to systematic testing. Software Testing is
the process of executing software in a controlled manner; in order to answer the
question “Does this software behave as specified?” Software testing is used in
association with Verification and Validation. Verification is the checking of or
testing of items, including software, for conformance and consistency with an
associated specification. Software testing is just one kind of verification, which
also uses techniques as reviews, inspections, walk-through. Validation is the
process of checking what has been specified is what the user actually wanted.

 Validation: Are we doing the right job?

 Verification: Are we doing the job right?

In order to achieve consistency in the Testing style, it is imperative to have and

follow a set of testing principles. This enhances the efficiency of testing within
SQA team members and thus contributes to increased productivity. The purpose
of this document is to provide overview of the testing, plus the techniques.

At SDEI, 3 levels of software testing is done at various SDLC phases

 Unit Testing: in which each unit (basic component) of the software is

tested to verify that the detailed design for the unit has been correctly
implemented
 Integration testing: in which progressively larger groups of tested
software components corresponding to elements of the architectural
design are integrated and tested until the software works as a whole.
 System testing: in which the software is integrated to the overall product
and tested to show that all requirements are met

A further level of testing is also done, in accordance with requirements:

 Acceptance testing: upon which the acceptance of the complete software

is based. The clients often do this.

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  Regression testing: is used to refer the repetition of the earlier successful
tests to ensure that changes made in the software have not introduced
new bugs/side effects.

In recent years the term grey box testing has come into common usage. The
typical grey box tester is permitted to set up or manipulate the testing
environment, like seeding a database, and can view the state of the product
after his actions, like performing a SQL query on the database to be certain of
the values of columns. It is used almost exclusively of client-server testers or
others who use a database as a repository of information, but can also apply to
a tester who has to manipulate XML files (DTD or an actual XML file) or
configuration files directly. It can also be used of testers who know the internal
workings or algorithm of the software under test and can write tests specifically
for the anticipated results. For example, testing a data warehouse
implementation involves loading the target database with information, and
verifying the correctness of data population and loading of data into the correct
tables.

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Test levels

 Unit testing tests the minimal software component and sub-component or

modules by the programmers.
 Integration testing exposes defects in the interfaces and interaction
between integrated components (modules).
 Functional testing tests the product according to programmable work.
 System testing tests an integrated system to verify/validate that it meets
its requirements.
 Acceptance testing testing can be conducted by the client. It allows the
end-user or customer or client to decide whether or not to accept the
product. Acceptance testing may be performed after the testing and
before the implementation phase. See also Development stage
o Alpha testing is simulated or actual operational testing by potential
users/customers or an independent test team at the developers'
site. Alpha testing is often employed for off-the-shelf software as a
form of internal acceptance testing, before the software goes to
beta testing.
o Beta testing comes after alpha testing. Versions of the software,
known as beta versions, are released to a limited audience outside
of the company. The software is released to groups of people so
that further testing can ensure the product has few faults or bugs.
Sometimes, beta versions are made available to the open public to
increase the feedback field to a maximal number of future users.

It should be noted that although both Alpha and Beta are referred to as testing
it is in fact use emersion. The rigors that are applied are often unsystematic and
many of the basic tenets of testing process are not used. The Alpha and Beta
period provides insight into environmental and utilization conditions that can
impact the software.

After modifying software, either for a change in functionality or to fix defects, a

regression test re-runs previously passing tests on the modified software to
ensure that the modifications haven't unintentionally caused a regression of

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previous functionality. Regression testing can be performed at any or all of the
above test levels. These regression tests are often automated.

Test cases, suites, scripts and scenarios

A test case is a software testing document, which consists of event, action,

input, output, expected result and actual result. Clinically defined (IEEE 829-
1998) a test case is an input and an expected result. This can be as pragmatic
as 'for condition x your derived result is y', whereas other test cases described
in more detail the input scenario and what results might be expected. It can
occasionally be a series of steps (but often steps are contained in a separate
test procedure that can be exercised against multiple test cases, as a matter of
economy) but with one expected result or expected outcome. The optional fields
are a test case ID, test step or order of execution number, related
requirement(s), depth, test category, author, and check boxes for whether the
test is automatable and has been automated. Larger test cases may also contain
prerequisite states or steps, and descriptions. A test case should also contain a
place for the actual result. These steps can be stored in a word processor
document, spreadsheet, database or other common repository. In a database
system, you may also be able to see past test results and who generated the
results and the system configuration used to generate those results. These past
results would usually be stored in a separate table.

The term test script is the combination of a test case, test procedure and test
data. Initially the term was derived from the byproduct of work created by
automated regression test tools. Today, test scripts can be manual, automated
or a combination of both.

The most common term for a collection of test cases is a test suite. The test
suite often also contains more detailed instructions or goals for each collection of
test cases. It definitely contains a section where the tester identifies the system
configuration used during testing. A group of test cases may also contain
prerequisite states or steps, and descriptions of the following tests.

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Collections of test cases are sometimes incorrectly termed a test plan. They
might correctly be called a test specification. If sequence is specified, it can be
called a test script, scenario or procedure.

A sample testing cycle

Although testing varies between organizations, there is a cycle to testing:

1. Requirements Analysis: Testing should begin in the requirements phase of

the software development life cycle.

During the design phase, testers work with developers in determining

what aspects of a design are testable and under what parameter those
tests work.

2. Test Planning: Test Strategy, Test Plan(s), Test Bed creation.

3. Test Development: Test Procedures, Test Scenarios, Test Cases, Test
Scripts to use in testing software.
4. Test Execution: Testers execute the software based on the plans and tests
and report any errors found to the development team.
5. Test Reporting: Once testing is completed, testers generate metrics and
make final reports on their test effort and whether or not the software
tested is ready for release.
6. Retesting the Defects

Not all errors or defects reported must be fixed by a software development

team. Some may be caused by errors in configuring the test software to match
the development or production environment. Some defects can be handled by a
workaround in the production environment. Others might be deferred to future
releases of the software, or the deficiency might be accepted by the business
user. There are yet other defects that may be rejected by the development team
(of course, with due reason) if they deem it inappropriate to be called a defect.

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Test Cases
Limitations and Scope for Future Enhancements
Limitations of the system:

 Only the permanent employees can access the system.

 System works in all platforms and its compatible environments.

 Advanced techniques are not used to check the authorization.

Future Enhancements:

It is not possible to develop a system that makes all the requirements of the

user. User requirements keep changing as the system is being used. Some of

the future enhancements that can be done to this system are:

 As the technology emerges, it is possible to upgrade the system and can

be adaptable to desired environment.

 Because it is based on object-oriented design, any further changes can be

easily adaptable.

 Based on the future security issues, security can be improved using

emerging technologies.

 Attendance module can be added

 sub admin module can be added

 video conference can be added to our system

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Project Summary

The Customer Relationship Support is a web-based application for

primarily providing training to the employees who provide customized solutions

to meet organizational needs.

This application software has been computed successfully and was also

tested successfully by taking “test cases”. It is user friendly, and has required

options, which can be utilized by the user to perform the desired operations.

The software is developed using Java as front end and Oracle as back end

in Windows environment. The goals that are achieved by the software are:

 Instant access.

 Improved productivity.

 Optimum utilization of resources.

 Efficient management of records.

 Simplification of the operations.

 Less processing time and getting required information.

 User friendly.

 Portable and flexible for further enhancement.

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References

Core Java™ 2 Volume I – Fundamentals 7th Edition - Cay S. Hortsman

Pearson Education – Sun Microsystems Gary Cornell

Core Java™ 2 Volume II – Advanced - Cay S. Hortsman

Pearson Education – Sun Microsystems Gary Cornell

Head First Servlets & JSP - Eric Freeman

O’Reilly – SPD Elisabeth Freeman

The Book of JavaScript 2nd Edition - thau

SPD

Effective Java – Programming Language Guide - Joshua Bloch

Pearson Education – Sun Microsystems

Java Database Best Practices - George Reese

O’Reilly – SPD

JBoss – A Developers Notebook - Norman Richards

O’Reilly – SPD Sam Griffith

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