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FEATURE 1 OF 3 A A Part of: Agentic AI in the enterprise

10 real-world agentic AI examples and

use cases
AI that doesn't just follow instructions but figures out how to get things done -- that's
the promise of agentic AI, an emerging approach that's already changing some
sectors.

By Mary K. Pratt Published: 07 Mar 2025

From cybersecurity to supply chain management, agentic AI can help businesses

automate complex, multistep tasks in real time.

The term agentic AI, or AI agents, refers to AI systems capable of independent

decision-making and autonomous behavior. These systems can reason, plan and
Short on time?
perform actions, adapting in real time to achieve specific goals.
Engage with our AI feature for a quick
overview and key insights.
Unlike traditional automation tools that
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follow predetermined pathways, agentic
AI doesn't rely on a fixed set of 1 of 3 AA +
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instructions. Instead, it uses learned

patterns
Up Next and relationships to determine

the best 10 real-world

approach agentic AI examples
to achieving an and A technical guide to agentic AI w
use cases
objective.
AI that doesn't just follow instructions but figures out how Implemented correctly, agentic AI workflows
to get things done -- that's the promise of agentic AI, an business process management more respo
To do this, agentic AI breaks down a
larger main objective into smaller
subtasks, said Thadeous Goodwyn, director of generative AI at Booz Allen Hamilton.
These subtasks are then delegated to more specialized AI models, often using more
traditional, narrow AI models designed for specific actions.

The decisions and actions of these component AI systems ultimately enable the AI
agent to achieve its primary objective. And this capability is quickly maturing, according
to Goodwyn.

"The idea of agents is not new; we've been working on this for a while," he said. "But
the reason why it's getting so much attention now is because large language models
and generative AI accelerated some of the characteristics agentic AI needs to be
successful."

According to "Deloitte's State of Generative AI in the Enterprise" report, agentic AI is

one of the most closely watched areas in AI development. Respondents described
agentic AI (52%) and multiagent systems (45%) -- a more complex variant of agentic AI
-- as the two most interesting areas in AI today.

10 agentic AI examples and use cases

AI experts and enterprise leaders see agentic AI delivering value across diverse
business functions and industries by streamlining workflows, enhancing decision-
making and automating complex tasks. Here are 10 examples showcasing its potential
to change how work gets done.

1. Short on time?
Multimedia creation
Engage with our AI feature for a quick
Although
overviewgenerative AI can produce text, images and video, agentic AI takes it a step
and key insights.
further. Tell an agent to develop a multimedia report, Goodwyn said, and it will delegate
Read AI Insights
subtasks like research, text generation, image selection and design to other AI systems,
3A Afinal product.
1 ofcomplete
ultimately delivering a more refined and +
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4/16/25, 11:31 AM 10 real-world agentic AI examples and use cases | TechTarget

This use case exemplifies agentic AI as an orchestrator of AI capabilities, rather than a

narrow,
Up Nextsingle-function technology, he added.
10 real-world agentic AI examples and A technical guide to agentic AI w
use cases
2. Knowledge retrieval
Agentic AI improves
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but figures how information
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to get things done -- that's the promise of agentic AI, an business process management more respo
based on insights. An agentic AI chatbot can, for example, access a knowledge base,
answer user queries and even run next-best actions, Goodwyn said.

To illustrate, he pointed to the example of IT helpdesk operations. Whereas earlier-

generation helpdesk chatbots could answer specific, well-defined user questions,
agentic AI goes deeper: analyzing issues, offering options, narrowing down information
and even implementing recommended solutions. If unable to resolve the problem
automatically, the agent can triage the issue and route it to a human agent along with
relevant information, saving the user from having to repeat all the details.

3. Risk reduction and security

Agentic AI can aid in enterprise security operations and risk reduction efforts by
orchestrating the components of those activities, said Karen Panetta, an IEEE fellow,
professor of electrical and computer engineering at Tufts University, and dean of
graduate education for the Tufts School of Engineering.

For example, AI agents in a security operations center can proactively scan for new and
emerging threats, investigate anomalies and automatically take corrective action
without human intervention. Similarly, in risk management, AI agents can search for
unusual activity, investigate those patterns to determine if they're truly fraudulent, and
automatically respond as needed, Panetta said.

4. Supply chain and logistics

Agentic AI is also useful in the supply chain and logistics field, where orchestrating
multiple tasks is the norm, Panetta said. For example, if a drought in a growing region
affects the availability and cost of produce, human supply chain workers typically would
Short
have on time?
to check available supplies in other regions, confirm prices, reconfigure supply
Engage with our AI feature for a quick
and distribution
overview routes,
and key and find alternative sources of produce.
insights.

Read
Historically, AI Insights
workers used technology to handle much, but not all, of that work. Now,
agentic AI can orchestrate the entire workflow,
1 of 3 +
Panetta said. Supply chain workers
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4/16/25, 11:31 AM 10 real-world agentic AI examples and use cases | TechTarget

could input the desired outcome -- for example, finding and delivering the needed
quantity
Up Next of supplies at the lowest cost or with the quickest delivery -- and expect the

system to10not
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AI that doesn't just follow instructions but figures out how Implemented correctly, agentic AI workflows
to get things done -- that's the promise of agentic AI, an business process management more respo
5. Call centers
As of early 2025, agentic AI is already "running at scale" in call centers, where it builds
on the improvements and efficiencies that traditional AI has brought, said Stuart Brown,
a partner and digital business leader at consultancy Guidehouse.

AI agents in call centers orchestrate intelligence and automation across the multiple
activities involved in serving customers, Brown explained. An agent might
simultaneously analyze customer sentiment, review order history, access company
policies and respond to customer needs based on those elements.

6. Overall customer service

Agentic AI can also improve customer service overall, not only in call centers, Brown
said.

AI agents can help human employees "get the answer faster and serve the customer
faster," he said. AI agents' role as a supportive tool can help ensure that all employees,
regardless of skill or experience, provide a consistently high level of service to
customers.

Furthermore, agentic AI can proactively serve customers at a level that human

employees or even traditional AI generally cannot, Brown said. For example, a utility
company might use agentic AI to identify customers who will receive unusually high
bills; contact them with that information; offer specific, accurate and personalized
information about why their bills are so high; and suggest ways to lower their bills in the
future.

7. Short on time?
Scientific and materials discovery
Engage with our AI feature for a quick
Agentic AI shows transformative capabilities in areas such as drug discovery and new
overview and key insights.
material creation, Panetta said. Of course, other technologies -- including machine
Readnon-agentic
learning and AI InsightsAI -- have been used in these areas for decades, but agentic

AI works on a much higher level. 1 of 3 AA +

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"[Agentic AI] is smart enough to say, 'This is what I know, and based on these materials
and
Up [the
Next characteristics the user is seeking] and my exploration, here's the new material
10 real-world
or combination,'" agentic
Panetta AI examples and
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AI that doesn't just follow instructions but figures out how Implemented correctly, agentic AI workflows
Moreover, agentic AI can go beyond developing the recipe for a new compound, she
to get things done -- that's the promise of agentic AI, an business process management more respo
added. It can also identify the optimal suppliers based on priorities such as cost or
timing and even order necessary materials.

8. Defense and military logistics

Goodwyn pointed to agentic AI's use in defense, where it can be used for logistics
planning: a highly complex military task that involves moving material, equipment and
troops via multiple transport modes across varied distances.

Agentic AI is in a pilot phase in such areas, Goodwyn said. He emphasized that AI

agents are used in this context to orchestrate complex objectives, augmenting rather
than replacing human judgment.

9. Manufacturing
Manufacturing is another sector that showcases agentic AI's potential, Brown said.

The technology can make decisions and take autonomous actions in long workflows
encompassing multiple functions and IT systems. An agentic AI workflow could span
from procurement to actual manufacturing, connecting to IT systems that power various
components and using narrow AI models to complete subtasks.

In such a case, Brown explained, the agent could perform a complex, multistep
workflow:

Recognize that a needed material is running low.

Flag that the material is not in stock from the regular supplier.

Search
Short on and order from alternative suppliers who can ship the material to the
time?
manufacturer
Engage with our AIwithin a for
feature previously
a quick specified price range and time frame.
overview and key insights.
Fill out the necessary forms.
Read AI Insights
Populate required data within the appropriate digital systems.
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4/16/25, 11:31 AM 10 real-world agentic AI examples and use cases | TechTarget

Reconfigure factory floor and production schedules to meet established deadlines.

Up Next
"That used to be doneagentic
10 real-world by humans," Brown
AI examples said. "Now
and it can allguide
A technical be done with agentic
to agentic AI w
use cases
AI."
AI that doesn't just follow instructions but figures out how Implemented correctly, agentic AI workflows
to get things done -- that's the promise of agentic AI, an business process management more respo
However, he added, it's a best practice to keep humans in the loop, determining control
points based on a responsible AI framework.

10. Utilities
Agentic AI is also already in use in the utilities industry, Brown said. Here, as in other
areas, agentic AI can orchestrate decision-making and subtask automation to achieve
an objective specified by the utility.

For instance, utilities are testing AI agents' ability to assess, triage and organize
responses to disasters, such as hurricanes and wildfires. The agent can analyze data to
rate infrastructure damage and its effect on individuals and communities; plan and
schedule rescue and repair work; and route the workers and materials needed to
complete repairs on time. This can dramatically accelerate recovery times, potentially
saving lives in the process, Brown said.

Brown described the example of a U.K. utility company that uses agentic AI to meet a
regulatory requirement to contact customers with special needs, such as medical
conditions, within a certain timeframe during outages. The utility company struggled to
meet the requirements using conventional technologies but has had success with AI
agents. The agents can not only alert customers to disruption but also inquire about
their needs, understand that communication and act upon it.

A fundamental shift, but not without challenges

The aforementioned Deloitte report found that 26% of respondents' organizations were
already exploring autonomous agent development to a "large or very large extent." But
like generative AI, "agentic AI is not a silver bullet for everything a company needs to
Short on time?
get done," the report noted.
Engage with our AI feature for a quick
overview and key insights.
Agentic AI systems pose regulatory, security, data and workforce challenges, not unlike
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generative AI systems. These problems "are arguably even more important and
1 of 3A
challenging due to the increased complexity of A +
agentic AI systems," the report said.
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But despite the limitations, Deloitte and other industry experts stress the immense
potential
Up Next of agentic AI in business operations.
10 real-world agentic AI examples and A technical guide to agentic AI w
use cases
"Many people don't understand the impact," Brown said. "Some still think it's just
AI that doesn't just follow instructions but figures out how Implemented correctly, agentic AI workflows
another tool. But agentic AI will bring a fundamental change in how we operate. It will
to get things done -- that's the promise of agentic AI, an business process management more respo
create new ways of working."

Mary K. Pratt is an award-winning freelance journalist with a focus on covering

enterprise IT and cybersecurity management.

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