Unlocking Success: Unleash Your EQ and Supercharge Your

Banking Career (One-Day Masterclass)

Morning Session (3 hours):

9:00 AM - 9:30 AM: Welcome and Introduction (Slides, Video)

•Namaste! (Image of welcoming Namaste gesture)

•Introduce ourselves and Finance Friend: We will share our passion for helping Nepali bankers
excel and the importance of EQ in today's financial landscape.
•Briefly explain the training program's objectives and benefits: We have to Highlight how
mastering EQ will boost client relationships, enhance teamwork, improve communication, and lead to
greater success.
•Set expectations for the day: we should create a positive and engaging atmosphere while
emphasizing the interactive nature of the program.
•Icebreaker Activity: We will use of short quiz or group discussion to encourage participation and
connection among bankers.

9:30 AM - 10:30 AM: The Power of EQ in Banking (Presentation, Case Studies)

•Defining Emotional Intelligence (EQ): Explaining the concept of EQ, its key components (self-
awareness, self-management, social awareness, and relationship management), and its relevance to the
specific demands of Nepali banking.
•The Current Landscape: Using charts and visuals to showcase the changing face of Nepali banking
and the rising need for emotionally intelligent professionals.
•EQ in Action: Sharing captivating case studies or testimonials from Nepali bankers who have
benefitted from mastering EQ, demonstrating its real-world impact on performance and client
satisfaction.
•Interactive Discussion: Facilitating a discussion on the challenges and opportunities faced by Nepali
bankers in applying EQ in their everyday work.

10:30 AM - 11:30 AM: Self-Awareness: Your Roadmap to EQ (Presentation, Interactive Activity)

•The Foundation of EQ: Explaining why self-awareness is the crucial first step in emotional
intelligence development.
•Feedback and Growth: Providing personalized feedback and insights from the activity, highlighting
strengths and areas for improvement in self-awareness.

11:30 AM - 12:30 PM: Emotional Regulation: Mastering Your Inner Weather (Presentation,
Video, Simulation)

•Why Manage Emotions?: Discussing the importance of regulating emotions effectively for optimal
performance and stress management.
•Stress Busters: Introducing practical techniques for managing stress, such as mindfulness exercises,
deep breathing practices, and visualization.
•Conquering Negativity: Sharing strategies for overcoming negativity and maintaining composure
under pressure, using real-life examples from the Nepali banking context.
•Putting it into Practice: Showing a video clip or conduct a simulation where participants apply
emotional regulation techniques in different scenarios.

12:30 PM - 1:30 PM: Lunch Break

Afternoon Session (3 hours):

1:30 PM - 2:30 PM: Social Awareness: Reading Emotional Cues (Presentation, Role-Playing)

•The Power of Perception: Explaining the concept of social awareness and its importance in building
strong relationships and navigating interactions effectively.
•Decoding Others: Developing skills in identifying and understanding the emotions of others through
verbal and nonverbal cues, drawing comparisons to common cultural expressions in Nepal.
•Practice Makes Perfect: Conducting a role-playing exercise where participants practice reading
emotions in mock scenarios relevant to banking interactions.
•Cultural Nuances: Facilitating a discussion on the importance of cultural sensitivity and adapting
communication styles to diverse clients and colleagues in Nepal.

2:30 PM - 3:30 PM: Relationship Management: Building Bridges of Trust (Presentation, Case
Studies)
•The Trust Imperative: Discussing the fundamental role of empathy and effective communication in
building strong and trusting relationships with clients and colleagues.
•Strategies for Connection: Sharing practical tips for creating rapport, collaboration, and mutual
respect in various banking scenarios.
•Success Stories: Presenting case studies or examples of successful relationship management in Nepali
banking, highlighting the benefits of EQ-driven interactions.
•Group Discussion: Leading a discussion on challenges and solutions for building trust and positive
relationships in the Nepali banking environment.

3:30 PM - 4:30 PM: Communication Mastery: Expressing Yourself with Impact (Presentation,
Practice Session)

•The Power of Words: Explaining the importance of clear and persuasive communication in building
trust, influence, and achieving desired outcomes.
•Active Listening: Introducing techniques for actively listening to clients and colleagues, fostering
understanding and open communication.
9:00 AM - 9:30 AM: Opening Spark: Igniting EQ Awareness 🇳🇵

(Music uplifts: a cheerful, Nepali-inspired instrumental piece)

Trainer: Namaste! (Inserting image of welcoming Namaste gesture) Welcome, esteemed colleagues,
to a journey of transformation unlike any other! Today, we embark on a path less traveled, where we
dive deep into the realm of Emotional Intelligence (EQ): your hidden superpower waiting to be
unleashed.

Trainer: Forget spreadsheets and financial models for a moment. Imagine soaring to new heights in
your banking career, fueled not just by numbers, but by the power of understanding and connecting
with others.

Trainer: Picture yourself forging unbreakable client relationships, built on trust and genuine
connection, not just cold calculations. Think about leading high-performing teams where
collaboration replaces discord, and navigating challenging negotiations with finesse and grace,
leaving everyone feeling heard and valued.

Trainer: This, my friends, is the transformative magic of EQ in action. And the beauty of it is, it's
not magic: it's a skillset we can all cultivate, right here, today.

Trainer: But before we delve into the tools and techniques, let's ignite our awareness of EQ's impact in
the unique landscape of Nepali banking.

How important do you think Emotional Intelligence is for success in today's Nepali banking
environment? (Options: Very important, Somewhat important, Not sure, Not very important)

(Trainer encourages participation and briefly discusses poll results)

Trainer: As you can see, the vast majority of you recognize the potential of EQ. And rightly so! In a
culture so rich in emotional dynamics and interpersonal connections, mastering EQ gives you a distinct
edge:

•Build Trust and Loyalty: Go beyond transactions and foster genuine relationships that inspire clients
to choose you over your competitors.
•Embrace Cultural Nuances: Understand the unspoken language of emotions and communication
styles unique to Nepal, fostering mutual respect and stronger partnerships.
•Unleash Team Synergy: Create a positive work environment where individuals feel valued and
empowered, leading to increased collaboration and productivity.
•Make Ethical Decisions: Consider the emotional impact of your choices on everyone involved,
leading to sustainable success and greater social responsibility.

Trainer: This is just a glimpse into the power of EQ. Are you ready to unlock your full potential and
rewrite your banking story? Then buckle up, my friends, because this day is about to take you on a
thrilling ride of self-discovery and transformation.

Note: This opening spark must include:

•A warm welcome with a Nepali greeting.

•A captivating introduction to the concept of EQ and its benefits.
•Interactive elements like a poll and discussion.
•Highlighting the cultural relevance of EQ in the Nepali context.
•Building excitement and anticipation for the rest of the program.