FlashArray//M Service Guide

40-0086-07 E0

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Mountain View, CA 94041
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Direct comments to [email protected].

 FlashArray//M Service Guide

Change Log
Document Version Major Changes
40-0086-07 E0 Altered illos to remove physical port numbering from FC cards (to
avoid confusion with Pure logical port naming)

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 FlashArray//M Service Guide

Contents

Change Log 3
Procedure 1: Replacing an AC Power Supply Unit (PSU) 12
☐ Step 1. Observe Failure Symptoms 14
☐ Step 2. Power Off the Power Supply 15
☐ Step 3. Remove the Faulty PSU from the Chassis 15
☐ Step 4. Install the Replacement PSU and Power On 16
☐ Step 5. Verify the Replacement 17

Procedure 2: Replacing a DC Power Supply Unit (PSU) 18

☐ Step 1. Observe Failure Symptoms 20
☐ Step 2. Disconnect DC Power Cable 21
☐ Step 3. Remove the Faulty PSU from the Chassis 21
☐ Step 4. Install the Replacement PSU and Power On 22
☐ Step 5. Verify the Replacement 23

Procedure 3: Replacing a Power Supply Module (PSM) 24

☐ Step 1. Observe Failure Symptoms 26
☐ Step 2. Power Off the Power Supply 27
☐ Step 3. Remove the PSM 27
☐ Step 4. Install the New PSM and Power On 28
☐ Step 5. Verify the Replacement 29

Procedure 4: Replacing a Power Cord 30

☐ Step 1. Observe Failure Symptoms 32
☐ Step 2. Disconnect the Faulty Power Cord 33
☐ Step 3. Connect the Replacement Power Cord 33
☐ Step 4. Verify the Replacement 34

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Procedure 5: Replacing a SAS Cable 35

☐ Step 1. Observe Failure Symptoms 37
☐ Step 2. Prepare Controller for Cable Removal 38
☐ Step 3. Separate Pair Containing Faulty Cable 38
☐ Step 4. Disconnect the Faulty Cable 39
☐ Step 5. Label the Replacement SAS Cable 39
☐ Step 6. Connect the Replacement Cable 40
☐ Step 7. Verify the Replacement 41

Procedure 6: Replacing an Optical Transceiver 43

☐ Step 1. Observe Failure Symptoms 45
☐ Step 2. Remove the Faulty Optical Transceiver 46
☐ Step 3. Protect Optical Cable Tips 46
☐ Step 4. Install the Replacement Optical Transceiver 47
☐ Step 5. Clean Optical Cable Tips 47
☐ Step 6. Connect Optical Cable to New Transceiver 47
☐ Step 7. Verify the Replacement 48

Procedure 7: Replacing a Controller 49

☐ Step 1. Observe Failure Symptoms 52
☐ Step 2. Before You Begin 52
☐ Step 3. Prepare Array for Replacement 53
☐ Step 4. Turn On the ID Light 54
☐ Step 5. Set Alert Tags 54
☐ Step 6. Unpack the Replacement Controller 55
☐ Step 7. Disconnect Host Cables 56
☐ Step 8. Protect Optical Cable Tips 57
☐ Step 9. Disconnect SAS Cables 57

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☐ Step 10. Disconnect 1-GbE Cables 57

☐ Step 11. Remove the Controller 58
☐ Step 12. Remove and Install PCIe Cards 58
☐ Step 13. Install the Replacement Controller 59
☐ Step 14. Connect SAS Cables 59
☐ Step 15. Connect 1-GbE Cables 60
☐ Step 16. Connect Host and Replication Cables 60
☐ Step 17. Initializing the New Controller 60
☐ Step 18. Check Tunables and Apps (if Present) 62
☐ Step 19. Verify the Replacement 63

Procedure 8: Replacing an NVRAM Module 65

☐ Step 1. Remove the Bezel 67
☐ Step 2. Observe Failure Symptoms 68
☐ Step 3. Turn On the ID Light 69
☐ Step 4. Remove the Faulty NVRAM Module 69
☐ Step 5. Install the New NVRAM Module 70
☐ Step 6. Verify the Replacement 72

Procedure 9: Replacing an NVRAM Blank 73

Procedure 10: Replacing a Fan 75
☐ Step 1. Observe Failure Symptoms 78
☐ Step 2. Disconnect Fibre Channel Cables 79
☐ Step 3. Protect Optical Cable Tips 80
☐ Step 4. Disconnect SAS Cables 80
☐ Step 5. Disconnect 1-GbE Cables 80
☐ Step 6. Remove the Controller 81
☐ Step 7. Remove the Controller Lid 82

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☐ Step 8. Replace the Faulty Fan 82

☐ Step 9. Reinstall and Restart the Controller 83
☐ Step 10. Verify the Replacement 84

Procedure 11: Replacing a Chassis 85

☐ Step 1. Turn On the ID Light 87
☐ Step 2. Disconnect Power 87
☐ Step 3. Remove the Bezel 88
☐ Step 4. Remove NVRAM Modules 88
☐ Step 5. Remove Flash Modules and Blanks 88
☐ Step 6. Remove Power Supplies 88
☐ Step 7. Disconnect SAS Cables 89
☐ Step 8. Disconnect Host and Replication Cables 89
☐ Step 9. Protect Optical Connectors 90
☐ Step 10. Disconnect Management Cables 90
☐ Step 11. Remove Controllers 91
☐ Step 12. Remove the Chassis from the Rack 92
☐ Step 13. Install the New Chassis 94
☐ Step 14. Secure the Chassis in the Rack 95
☐ Step 15. Install NVRAM Modules or Blanks 95
☐ Step 16. Install Flash Modules 95
☐ Step 17. Install Power Supplies 95
☐ Step 18. Install Controllers and Reconnect Cables 95
☐ Step 19. Connect SAS Cables 96
☐ Step 20. Connect 1-GbE Cables 96
☐ Step 21. Connect Host and Replication Cables 97
☐ Step 22. Power On the FlashArray//M 97
☐ Step 23. Verify the Replacement 98

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Procedure 12: Replacing a Bezel 99

☐ Step 1. Remove the Bezel 100
☐ Step 2. Install the Replacement Bezel 101

Procedure 13: Replacing a Quad-Port SAS Card 103

☐ Step 1. Observe Failure Symptoms 107
☐ Step 2. Before You Begin 108
☐ Step 3. Turn On the ID Light 108
☐ Step 4. Check the I/O Balance 108
☐ Step 5. Set Alert Tags 108
☐ Step 6. Disconnect Host Cables 109
☐ Step 7. Protect Optical Cable Tips 110
☐ Step 8. Disconnect SAS Cables 110
☐ Step 9. Disconnect 1-GbE Cables 110
☐ Step 10. Remove the Controller 111
☐ Step 11. Remove the Controller Lid 112
☐ Step 12. Remove Riser 0 112
☐ Step 13. Remove PCIe Cards 113
☐ Step 14. Reinstall PCIe Cards 113
☐ Step 15. Install New Riser 0 114
☐ Step 16. Reinstall and Restart the Controller 115
☐ Step 17. Connect SAS Cables 116
☐ Step 18. Connect 1-GbE Cables 116
☐ Step 19. Connect Host and Replication Cables 117
☐ Step 20. Verify the Replacement 117

Procedure 14: Replacing PCIe Cards 119

☐ Step 1. Change the PCIe Card Bracket 122

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☐ Step 2. Remove the Controller 123

☐ Step 3. Remove the Controller Lid 124
☐ Step 4. Remove Riser 1 124
☐ Step 5. Remove Blank or PCIe Card from Riser 1 125
☐ Step 6. Install PCIe Card into Riser 1 126
☐ Step 7. Remove Riser 0 126
☐ Step 8. Remove Blanks or PCIe Cards from Riser 0 127
☐ Step 9. Install PCIe Cards into Riser 0 128
☐ Step 10. Reinstall the Risers 128
☐ Step 11. Install Optical Transceivers 129
☐ Step 12. Reinstall and Restart the Controller 130

Procedure 15: Installing Flash Modules 131

☐ Step 1. Remove Flash Modules and Blanks 133
☐ Step 2. Install Flash Modules 134
☐ Step 3. Reinstall the Bezel 135

Procedure 16: Installing Rails 137

Appendix A: Powering a FlashArray//M Off and On 140
Appendix B: Reinstalling an HBA 144

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 FlashArray//M Service Guide

Conventions and Guidelines

The following symbols appear in Pure Storage documentation and might also be on the equipment.

Symbol Meaning
Best practice

Supplementary instruction

Potential for injury, physical damage, loss of data, or array configuration information

Important information

( Indicates either a need for login access to an array or for Pure Storage Technical Sup-
port involvement in a procedure step.

Safety and Handling Guidelines

If this equipment is used in a manner not specified by the manufacturer, the protection provided by
the equipment might be impaired.
Avoid contact with backplane components and connectors.
Disconnect all power cords before moving the chassis and shelves or performing any powered-off
service operation.
Verify that rack electrical distribution systems meet all safety requirements of UL 60950-1 and IEC
60950-1 when fully populated, and that they provide adequate 100-240V 50-60Hz AC power, over-
current protection, and electrical ground for all installed equipment.
If you use bifurcated ("Y") power cords, connect them to a 200-240V external power supply.
Verify that all electrical connections are grounded before powering on.
Do not open chassis or shelf enclosures, or any component such as a PSM, PSU, or drive carrier,
unless you are a qualified service representative performing a service procedure in accordance with
instructions published by Pure Storage.
Do not use the handles on the controller, PSU, or storage shelf PCM handles to lift a chassis. Use
chassis lift handles to lift a chassis.
When servicing rack-mounted equipment, extend only one chassis at a time.
Do not replace batteries due to risk of explosion if handled incorrectly. Dispose of batteries accord-
ing to battery manufacturers' instructions.
Do not insert anything into any FlashArray connector except as specified in installation or repair
instructions.
Be careful when disconnecting SAS cables. The connector casing might be hot.
Ensure that all components, including PSMs, PSUs, and blank panels are in place before powering
on or operating an array.

Leave failed components (e.g., PSUs, SSDs, etc.) in place until replacements are available.

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 FlashArray//M Service Guide

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 Procedure 1: Replacing an
AC Power Supply Unit (PSU)

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 FlashArray//M Service Guide

Introduction
This section describes how to replace a FlashArray//M AC power supply unit (PSU). When a PSU fails,
you must replace the entire unit. Pure Storage does not support field disassembly or repair of PSUs.

PSU Replacement Steps

☐ Step 1. Observe Failure Symptoms ☎ 14

☐ Step 2. Power Off the Power Supply 15
☐ Step 3. Remove the Faulty PSU from the Chassis 15
☐ Step 4. Install the Replacement PSU and Power On 16
☐ Step 5. Verify the Replacement ☎ 17
A ( icon indicates you need either login access or assistance from Pure Storage Technical Support.

Tools and Equipment (Provided by Pure Storage)

l Replacement PSU
l KVM cable (provided in the Accessory Kit that shipped with the FlashArray//M)

Required for Some Procedures (Not Provided by Pure Storage)

l Anti-static temporary work area with electrical power available
l ESD protection (e.g., wrist strap)
l A local console (either a VGA monitor and USB keyboard, or a computer equipped with a serial-to-
USB converter and terminal emulation software set to communicate at 115,200 bps, no parity, 8
data bits, and one stop bit)
Return all replaced and unused parts and supplies to Pure Storage.

FlashArray Power During Replacement

You can replace this component while the array is operating; if, however, the customer wants you to
power off the array during the procedure, follow the instructions in " Appendix A: Powering a FlashAr-
ray//M Off and On" on page 140.

Estimated Time for Replacement: 15 Minutes

Includes all necessary unpacking, replacement, and repacking tasks. Does not include any optional cus-
tomer-requested operations such as array power off and on.

Video
For a video of this procedure, refer to Replacing a Power Supply Unit.

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 FlashArray//M Service Guide

Step 1. Observe Failure Symptoms

Ask the customer or a Pure Storage Support representative to verify the power supply failure. There are
three indicators that help you determine if a power supply has failed:

l Use the Purity GUI. Select System > System Health. A red rectangle in the upper left corner of a
power supply icon indicates a failure (see Figure 1-1).
l Use the Purity CLI. Enter the purehw list --type pwr command. A status of critical
indicates a power supply failure (see Figure 1-2).
l Check the LED on the lower right corner of the PSU panel. Green indicates that the power supply
is operating normally. Amber indicates a power supply failure (see Figure 1-3).

Figure 1-1. GUI Indication of Power Supply Failure

pureuser>purehw list --type pwr

Name Status Identify Slot Index Speed Temperature
CH0.PWR0 critical - - 0 - -
CH0.PWR1 ok - - 1 - -
Figure 1-2. CLI Indication of Power Supply Failure

Figure 1-3. Power Supply LED – Faulty

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 FlashArray//M Service Guide

Step 2. Power Off the Power Supply

1. Unwrap the captive strap. See Figure 1-4.
2. Remove the power plug from the PSU socket.
Do not unplug the power cord from the rack power
distribution unit.

Figure 1-4. Removing the Power Plug

Step 3. Remove the Faulty PSU from the Chassis

1. Grasp the PSU handle with your index finger
and press the PSU latch inward to release it
from the power supply module (PSM). See Fig-
ure 1-5.
2. Pull the PSU by the handle and remove it com-
pletely from the FlashArray//M chassis.

Figure 1-5. Remove PSU from Chassis

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Step 4. Install the Replacement PSU and Power On

If the array was powered off for the PSU replacement, follow the instructions in " Appendix A: Power-
ing a FlashArray//M Off and On" on page 140 to power it on.

1. Align the replacement PSU with the chassis bay and slide
it completely in. See Figure 1-6.
2. Verify that the PSU retention mechanism is engaged by
pulling the PSU handle gently until you feel resistance.

Figure 1-6. Installing the PSU

3. Lower the power supply handle, make a loop in the

power cord near the plug, and wrap the captive strap
around the loop, securing the cord to the handle. See Fig-
ure 1-7.
4. Insert the power plug into the power supply socket.
Securing the captive strap prevents you from accidentally
disconnecting power to the array.

Figure 1-7. Connecting the Power

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Step 5. Verify the Replacement

1. Request that the customer or Pure Storage Technical Support representative use the Purity GUI or
CLI to verify the replacement. See Figure 1-8 for an example of GUI indicators and Figure 1-9 for an
example of CLI indicators that reflect an operational power supply.
2. Verify that the PSU LED is green. See Figure 1-10.
If the PSU replacement does not resolve the issue, contact Pure Storage Support for assistance.
Power supply failure can also be caused by a faulty power supply module (PSM) or power cord.

Figure 1-8. GUI Indication of Functional PSU

# purehw list --type pwr

Name Status Identify Slot Index Speed Temperature
CH0.PWR0 ok - - 0 - - ◄
CH0.PWR1 ok - - 1 - -
Figure 1-9. CLI Indication of Functional PSU

Figure 1-10. Power Supply LED – OK

This completes the PSU replacement procedure.

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 Procedure 2: Replacing a
DC Power Supply Unit (PSU)

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 FlashArray//M Service Guide

Introduction
This section describes how to replace a FlashArray//M DC power supply unit (PSU). When a PSU fails,
you must replace the entire unit. Pure Storage does not support field disassembly or repair of PSUs.

PSU Replacement Steps

☐ Step 1. Observe Failure Symptoms ☎ 20

☐ Step 2. Disconnect DC Power Cable 21
☐ Step 3. Remove the Faulty PSU from the Chassis 21
☐ Step 4. Install the Replacement PSU and Power On 22
☐ Step 5. Verify the Replacement ☎ 23
A ( icon indicates you need either login access or assistance from Pure Storage Technical Support.

Tools and Equipment (Provided by Pure Storage)

l Replacement PSU
l KVM cable (provided in the Accessory Kit that shipped with the FlashArray//M)

Required for Some Procedures (Not Provided by Pure Storage)

l Anti-static temporary work area with electrical power available
l ESD protection (e.g., wrist strap)
l A local console (either a VGA monitor and USB keyboard, or a computer equipped with a serial-to-
USB converter and terminal emulation software set to communicate at 115,200 bps, no parity, 8
data bits, and one stop bit)
Return all replaced and unused parts and supplies to Pure Storage.

FlashArray Power During Replacement

You can replace this component while the array is operating; if, however, the customer wants you to
power off the array during the procedure, follow the instructions in " Appendix A: Powering a FlashAr-
ray//M Off and On" on page 140.

Estimated Time for Replacement: 15 Minutes

Includes all necessary unpacking, replacement, and repacking tasks. Does not include any optional cus-
tomer-requested operations such as array power off and on.

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 FlashArray//M Service Guide

Step 1. Observe Failure Symptoms

Ask the customer or a Pure Storage Support representative to verify the power supply failure. There are
three indicators that help you determine if a power supply has failed:

l Use the Purity GUI. Select System > System Health. A red rectangle in the upper left corner of a
power supply icon indicates a failure (see Figure 2-1).
l Use the Purity CLI. Enter the purehw list --type pwr command. A status of critical
indicates a power supply failure (see Figure 2-2).
l Check the LED on the lower right corner of the PSU panel. Green indicates that the power supply
is operating normally. Amber indicates a power supply failure (see Figure 2-3).

Figure 2-1. GUI Indication of Power Supply Failure

pureuser>purehw list --type pwr

Name Status Identify Slot Index Speed Temperature
CH0.PWR0 critical - - 0 - -
CH0.PWR1 ok - - 1 - -
Figure 2-2. CLI Indication of Power Supply Failure

Figure 2-3. Power Supply LED – Faulty

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 FlashArray//M Service Guide

Step 2. Disconnect DC Power Cable

1. Disconnect the cable from the DC power

source.
2. Loosen the two captive screws on the DC
power plug and disconnect it from the chassis.
See Figure 2-4.

Figure 2-4. Removing a DC Power Cable

Step 3. Remove the Faulty PSU from the Chassis

1. Grasp the PSU handle with your index finger and
press the PSU latch inward to release it from the
power supply module (PSM). See Figure 2-5.
2. Pull the PSU by the handle and remove it com-
pletely from the FlashArray//M chassis.

Figure 2-5. Remove PSU from Chassis

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 FlashArray//M Service Guide

Step 4. Install the Replacement PSU and Power On

NEBS Cautions and Guidelines
The minimum grounding wire for the FlashArray//M is 8 AWG. Screw-holes for a two-hole ground-
ing lug are provided on the chassis between the two PSUs.
The FlashArray//M is designed for a Common Bonding Network (CBN) installation.
The FlashArray//M can be installed in network telecommunication facilities or locations where the
National Electric Code is applied.
An electrical conducting path shall exist between the product chassis and the metal surface of the
enclosure or rack in which it is mounted or to a grounding conductor. Electrical continuity shall be
provided by using thread-forming type mounting screws that remove any paint or nonconductive
coatings and establish a metal-to-metal contact. Any paint or other nonconductive coatings shall be
removed on the surfaces between the mounting hardware and the enclosure or rack. The surfaces
shall be cleaned and an antioxidant applied before installation.
The DC return connection to the FlashArray//M shall be isolated from the system frame and chassis
(DC-I).
If the array was powered off for the PSU replacement, follow the instructions in "Appendix: Power-
ing a FlashArray//M Off and On" on page 1 to power it on.

1. Align the replacement PSU with the chassis bay

and slide it in completely. See Figure 2-6.
2. Verify that the PSU retention mechanism is
engaged by pulling the PSU handle gently until
you feel resistance.

Figure 2-6. Installing the PSU

Make sure you connect the DC power cord to a dif-

ferent DC power source than the one connected
to the other power supply to ensure redundancy.

1. Reconnect the power cord to the power source.

2. Reconnect the DC power cord to the PSU and
tighten the two captive screws to secure it in place.
See Figure 2-7.

Figure 2-7. Securing the Power Cord

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 FlashArray//M Service Guide

Step 5. Verify the Replacement

1. Request that the customer or Pure Storage Technical Support representative use the Purity GUI or
CLI to verify the replacement. See Figure 2-8 for an example of GUI indicators and Figure 2-9 for an
example of CLI indicators that reflect an operational power supply.
2. Verify that the PSU LED is green. See Figure 2-10.
If the PSU replacement does not resolve the issue, contact Pure Storage Support for assistance.
Power supply failure can also be caused by a faulty power supply module (PSM) or power cord.

Figure 2-8. GUI Indication of Functional PSU

# purehw list --type pwr

Name Status Identify Slot Index Speed Temperature
CH0.PWR0 ok - - 0 - - ◄
CH0.PWR1 ok - - 1 - -
Figure 2-9. CLI Indication of Functional PSU

Figure 2-10. Power Supply LED – OK

This completes the PSU replacement procedure.

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 Procedure 3: Replacing a
Power Supply Module (PSM)

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 FlashArray//M Service Guide

Introduction
This section describes how to replace a FlashArray//M power supply module (PSM). When a PSM fails,
you must replace the entire unit. Pure Storage does not support field disassembly or repair of PSMs.

PSM Replacement Steps

☐ Step 1. Observe Failure Symptoms ☎ 26

☐ Step 2. Power Off the Power Supply 27
☐ Step 3. Remove the PSM 27
☐ Step 4. Install the New PSM and Power On 28
☐ Step 5. Verify the Replacement ☎ 29
A ( icon indicates you need either login access or assistance from Pure Storage Technical Support.

Tools and Equipment (Provided by Pure Storage)

l Replacement PSM
l KVM cable (provided in the Accessory Kit that shipped with the FlashArray//M)

Required for Some Procedures (Not Provided by Pure Storage)

l Anti-static temporary work area with electrical power available
l A local console (either a VGA monitor and USB keyboard, or a computer equipped with a serial-to-
USB converter and terminal emulation software set to communicate at 115,200 bps, no parity, 8
data bits, and one stop bit)
l Phillips screwdriver
Return all replaced and unused parts and supplies to Pure Storage.

FlashArray Power During Replacement

You can replace this component while the array is operating; if, however, the customer wants you to
power off the array during the procedure, follow the instructions in " Appendix A: Powering a FlashAr-
ray//M Off and On" on page 140.

Estimated Time for Replacement: 15 Minutes

Includes all necessary unpacking, replacement, and repacking tasks. Does not include any optional cus-
tomer-requested operations such as array power off and on.

Video
For a video of this procedure, refer to Replacing a Power Supply Module.

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 FlashArray//M Service Guide

Step 1. Observe Failure Symptoms

Ask the customer or a Pure Storage Support representative to verify the power supply failure. There are
three indicators that help you determine if a power supply has failed:

l Use the Purity GUI. Select System > System Health. A red rectangle in the upper left corner of a
power supply icon indicates a failure (see Figure 3-1).
l Use the Purity CLI. Enter the purehw list --type pwr command. A status of critical
indicates a power supply failure (see Figure 3-2).
l Check the LED on the lower right corner of the PSU panel. Green indicates that the power supply
is operating normally. Amber indicates a power supply failure (see Figure 3-3).

Figure 3-1. GUI Indication of Power Supply Failure

pureuser>purehw list --type pwr

Name Status Identify Slot Index Speed Temperature
CH0.PWR0 critical - - 0 - -
CH0.PWR1 ok - - 1 - -
Figure 3-2. CLI Indication of Power Supply Failure

Figure 3-3. Power Supply LED – Faulty

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 FlashArray//M Service Guide

Step 2. Power Off the Power Supply

1. Unwrap the captive strap. See Figure 3-4.
2. Remove the power plug from the PSU socket.
Do not unplug the power cord from the rack power
distribution unit.

Figure 3-4. Removing the Power Plug

Step 3. Remove the PSM

To remove a PSM, you must first remove
the PSU contained in the PSM.

1. Grasp the PSU handle with your index fin-

ger and press the PSU latch inward to
release it from the power supply module
(PSM). See Figure 3-5.
2. Pull the PSU by the PSU handle and
remove it completely from the FlashAr-
ray//M chassis.

Figure 3-5. Remove PSU from Chassis

3. Loosen the captive screw.
Use a Phillips screwdriver to loosen the cap-
tive screw if it is too tight to loosen by hand.

4. Grip the PSM by the handle and carefully

pull it from the chassis. See Figure 3-6.

Figure 3-6. Removing a PSM

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Step 4. Install the New PSM and Power On

1. Align the PSM with the slot and carefully slide it in until the
retention mechanism engages. See Figure 3-7.
2. Verify that the retention mechanism is engaged by gently
pulling the handle until you feel resistance.
3. Tighten the captive screw.

Figure 3-7. Installing a PSM

If the array was powered off for the PSM replacement, fol-
low the instructions in " Appendix A: Powering a FlashAr-
ray//M Off and On" on page 140 to power it on.

1. Align the PSU with the chassis bay and slide it completely
in. See Figure 3-8.
2. Verify that the PSU retention mechanism is engaged by
pulling the PSU handle gently until you feel resistance.

Figure 3-8. Installing the PSU

3. Lower the power supply handle, make a loop in the power
cord near the plug, and wrap the captive strap around the
loop, securing the cord to the handle. See Figure 3-9.
4. Insert the power plug in the power supply socket.
Securing the captive strap prevents you from accidentally
disconnecting power to the array.

Figure 3-9. Connecting the Power

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 FlashArray//M Service Guide

Step 5. Verify the Replacement

1. Request that the customer or Pure Storage Technical Support representative use the Purity GUI or
CLI to verify the replacement. See Figure 3-10 for an example of GUI indicators and Figure 3-11 for
an example of CLI indicators that reflect an operational power supply.
2. Verify that the PSU LED is green. See Figure 3-12.
If the PSM replacement does not resolve the issue, contact Pure Storage Support for assistance.
Power supply failure can also be caused by a faulty power supply unit (PSU) or power cord.

Figure 3-10. GUI Indication of Functional PSU

# purehw list --type pwr

Name Status Identify Slot Index Speed Temperature
CH0.PWR0 ok - - 0 - - ◄
CH0.PWR1 ok - - 1 - -
Figure 3-11. CLI Indication of Functional PSU

Figure 3-12. Power Supply LED – OK

This completes the PSM replacement procedure.

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 Procedure 4: Replacing a Power Cord

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 FlashArray//M Service Guide

Introduction
This section describes how to replace one of the two power cords that connect a FlashArray//M controller
to its rack power distribution systems.

Power Cord Replacement Steps

☐ Step 1. Observe Failure Symptoms ☎ 32

☐ Step 2. Disconnect the Faulty Power Cord 33
☐ Step 3. Connect the Replacement Power Cord 33
☐ Step 4. Verify the Replacement ☎ 34
A ( icon indicates you need either login access or assistance from Pure Storage Technical Support.

Tools and Equipment (Provided by Pure Storage)

l Replacement power cord of the required type. The power cord replacement kit contains NEMA 5-
15 and IEC C13/C14 cords. If a different type of cord is required, it must be supplied by the cus-
tomer.
l KVM cable (provided in the Accessory Kit that shipped with the FlashArray//M)

Required for Some Procedures (Not Provided by Pure Storage)

l Anti-static temporary work area with electrical power available
l ESD protection (e.g., wrist strap)
l A local console (either a VGA monitor and USB keyboard, or a computer equipped with a serial-to-
USB converter and terminal emulation software set to communicate at 115,200 bps, no parity, 8
data bits, and one stop bit)
Return all replaced and unused parts and supplies to Pure Storage.

FlashArray Power During Replacement

You can replace this component while the array is operating; if, however, the customer wants you to
power off the array during the procedure, follow the instructions in " Appendix A: Powering a FlashAr-
ray//M Off and On" on page 140.

Estimated Time for Replacement: 15 Minutes

Includes all necessary unpacking, replacement, and repacking tasks. Does not include any optional cus-
tomer-requested operations such as array power off and on.

Video
For a video of this procedure, refer to Replacing a Power Cord.

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 FlashArray//M Service Guide

Step 1. Observe Failure Symptoms

Ask the customer or a Pure Storage Support representative to verify the power supply failure. There are
three indicators that help you determine if a power supply has failed:

l Use the Purity GUI. Select System > System Health. A red rectangle in the upper left corner of a
power supply icon indicates a failure (see Figure 4-1).
l Use the Purity CLI. Enter the purehw list --type pwr command. A status of critical
indicates a power supply failure (see Figure 4-2).
l Check the LED on the lower right corner of the PSU panel. Green indicates that the power supply
is operating normally. Amber indicates a power supply failure (see Figure 4-3).

Figure 4-1. GUI Indication of Power Supply Failure

pureuser>purehw list --type pwr

Name Status Identify Slot Index Speed Temperature
CH0.PWR0 critical - - 0 - -
CH0.PWR1 ok - - 1 - -
Figure 4-2. CLI Indication of Power Supply Failure

Figure 4-3. Power Supply LED – Faulty

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 FlashArray//M Service Guide

Step 2. Disconnect the Faulty Power Cord

1. Unwrap the captive strap. See Figure 4-4.
2. Unplug the power cord from the rack power dis-
tribution system.
3. Remove the power plug from the PSU socket.

Figure 4-4. Removing the Power Plug

Step 3. Connect the Replacement Power Cord

1. Lower the power supply handle, make a loop in the replacement power cord near the plug, and
wrap the captive strap around the loop, securing the cord to the handle. See Figure 4-4.
Securing the captive strap prevents you from accidentally disconnecting power to the array.

2. Connect the replacement power cord to the PSU socket (PS0 or PS1).
3. Connect the replacement power cord to the AC power distribution unit.
To ensure redundancy, connect the replacement power cord to a different AC power distribution
unit than the already functional power cord.

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 FlashArray//M Service Guide

Step 4. Verify the Replacement

1. Request that the customer or Pure Storage Technical Support representative use the Purity GUI or
CLI to verify the replacement. See Figure 4-5 for an example of GUI indicators and Figure 4-6 for an
example of CLI indicators that reflect an operational power supply.
2. Verify that the PSU LED is green. See Figure 4-7.
If the power cord replacement does not resolve the issue, contact Pure Storage Support for assist-
ance. Power supply failure can also be caused by a faulty PSU or PSM.

Figure 4-5. GUI Indication of Functional PSU

# purehw list --type pwr

Name Status Identify Slot Index Speed Temperature
CH0.PWR0 ok - - 0 - - ◄
CH0.PWR1 ok - - 1 - -
Figure 4-6. CLI Indication of Functional PSU

Figure 4-7. Power Supply LED – OK

This completes the power cord replacement procedure.

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 Procedure 5: Replacing a SAS Cable

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 FlashArray//M Service Guide

Introduction
This section describes replacement of a single FlashArray//M SAS cable that is part of a pair.

SAS Cable Replacement Steps

☐ Step 1. Observe Failure Symptoms ☎ 37

☐ Step 2. Prepare Controller for Cable Removal 38
☐ Step 3. Separate Pair Containing Faulty Cable 38
☐ Step 4. Disconnect the Faulty Cable 39
☐ Step 5. Label the Replacement SAS Cable 39
☐ Step 6. Connect the Replacement Cable 40
☐ Step 7. Verify the Replacement ☎ 41
A ( icon indicates you need either login access or assistance from Pure Storage Technical Support.

Tools and Equipment (Provided by Pure Storage)

l Replacement SAS cable (1 meter)
l Labels for replacement cable connectors and for new cable pair
l Two flexible tie wraps for binding new cable pair
l KVM cable (provided in the Accessory Kit that shipped with the FlashArray//M)

Required for Some Procedures (Not Provided by Pure Storage)

A wire cutter and a local console (either a VGA monitor and USB keyboard, or a computer equipped with
a serial-to-USB converter and terminal emulation software set to communicate at 115,200 bps, no parity,
8 data bits, and one stop bit).
Return all replaced and unused parts and supplies to Pure Storage.

FlashArray Power During Replacement

You can replace this component while the array is operating; if, however, the customer wants you to
power off the array during the procedure, follow the instructions in " Appendix A: Powering a FlashAr-
ray//M Off and On" on page 140.

Estimated Time for Replacement: 15 Minutes

Includes all necessary unpacking, replacement, and repacking tasks. Does not include any optional cus-
tomer-requested operations such as array power off and on.

Video
For a video of this procedure, refer to Replacing a SAS Cable.

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 FlashArray//M Service Guide

Step 1. Observe Failure Symptoms

SAS cables are bound in pairs with tie wraps and sleeves. Use connector labels to match a cable
with a corresponding port on a controller or storage shelf.

Request that the customer or Pure Storage Technical Support

representative use the GUI or CLI to identify the potentially faulty
cable. Symptoms that suggest SAS cable failure are:

l Storage shelf IOM port LEDs are not lit or partially lit. See
Figure 5-1.
l SAS port with a status of disconnected (see Figure 5-2).
l Two interconnected SAS ports reporting a status of Dis-
connected (see Figure 5-3).
l Two interconnected SAS ports reporting Ok status with a Figure 5-1. Unlit IOM Port LEDs
speed other than 24 Gb/s.

Figure 5-2. GUI Indication of Possible SAS Cable Failure

# purehw list --type sas

Name Status Identify Slot Index Speed Temperature
CT0.SAS0 disconnected - - 0 0.00 Gb/s -
CT0.SAS1 ok - - 1 0.00 b/s -
CT0.SAS2 ok - - 2 24.00 Gb/s -
etc.
SH0.SAS1 ok - 0 1 0.00 b/s -
SH0.SAS2 ok - 0 2 24.00 Gb/s -
SH0.SAS3 disconnected - 1 3 0.00 Gb/s -
Figure 5-3. CLI Indication of Possible SAS Cable Failure

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 FlashArray//M Service Guide

Step 2. Prepare Controller for Cable Removal

Before you remove a faulty cable, you must check the I/O balance of the FlashArray//M controllers
and make sure that the controller with the faulty cable is the secondary controller in the array.

1. Sign into the FlashArray//M CLI from the controller with the faulty cable attached to it.
2. Enter the following command to make sure both controllers are online and in a ready state:
purearray list --controller
Sample output:
Name Mode Model Version Status
CT0 primary FA-m20 4.7.x ready
CT1 secondary FA-m20 4.7.x ready

3. Make sure both controllers are serving I/O by entering the iobalance command. For example:
iobalance --sampletime 200
4. If the controller with the faulty cable is the primary controller, enter the following command to per-
form a manual failover, and make sure that it becomes the secondary controller:
puredb run giveback --safe
If it is already secondary, the command will report that the controller is not in primary mode and
exit.

Step 3. Separate Pair Containing Faulty Cable

1. View the Purity GUI or CLI to identify the ports connected
by the faulty cable (see Figure 5-2 and Figure 5-3).
2. Use a wire cutter to cut the flexible tie wrap that binds the
SAS cable pair. See Figure 5-4.
3. Remove the braided sleeve around the cables (if present)
and save it for later reuse.

Figure 5-4. Cutting Tie Wrap and

Removing Sleeve

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 FlashArray//M Service Guide

Step 4. Disconnect the Faulty Cable

Type MR cable pairs interconnect stor-

age shelves. Other cable pair types
connect shelves with controllers.

1. At the storage shelf end of the faulty

cable, pull the blue tab on the con-
nector to release the latch. See Figure
5-5.
2. Maintaining tension on the blue tab,
pull the connector outward to remove it
from the I/O Module (IOM) port socket.
Figure 5-5. Removing a SAS Cable (Storage Shelf)

3. At the controller end of the faulty cable,

pull the blue tab on the connector to
release the latch. See Figure 5-6.
4. Maintaining tension on the blue tab,
pull the connector outward to remove it
from the controller port socket.

Figure 5-6. Removing a SAS Cable (Controller)

Step 5. Label the Replacement SAS Cable

Attach "arrow" labels from the replacement
kit to both surfaces of each connector on the
new SAS cable. Apply the label so the white
strip is at the bottom, next to the blue tab and
cable. See Figure 5-7.

Make sure the labels you attach to the

replacement cable match those on the
faulty cable.

Figure 5-7. Labeling the Replacement Cable

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 FlashArray//M Service Guide

Step 6. Connect the Replacement Cable

Both ends of a cable in a type-MR pair connect to
storage shelf IOMs.

After disconnecting the faulty cable, wait at least

30 seconds before connecting the replacement
cable.

1. Match the symbol and orientation of the label on

the replacement cable with the corresponding
label on the controller or IOM port socket.
2. Insert each connector into the corresponding port
until the connector latches engage. See Figure 5-
8 for a connection to a controller port and Figure
5-9 for an IOM port. Figure 5-8. Connecting a SAS Cable to a
Controller Port
3. Verify that latches have engaged by pulling each
cable connector gently until you feel resistance.
4. If you removed a braided sleeve from the faulty
cable, wrap it around the middle thirds of the old
and new cables.
5. Use flexible tie wraps from the replacement kit to
bind the old and new cables into a pair. If a sleeve
is used, position the tie wraps near the ends of the
sleeve. Trim the tie wrap ends if necessary.
6. If no cable pair label (indicating the cable type BL,
TR, etc.) is attached to the cable pair, attach a
label indicating the pair type near one of the tie
wraps.
Figure 5-9. Connecting a SAS Cable to an
IOM Port

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 FlashArray//M Service Guide

Step 7. Verify the Replacement

If the array was powered off for SAS cable replacement, follow the instructions in " Appendix A:
Powering a FlashArray//M Off and On" on page 140 to power it on.

1. Check the LEDs on the controller and IOM ports. Controller port LEDs should illuminate green. On
IOM ports, all four LEDs should illuminate green, and might blink if there is activity.
2. Request that the customer or a Pure Storage Technical Support representative use the GUI or CLI
to verify that the entire SAS path is functioning. See Figure 5-10 for an example of GUI indicators
and Figure 5-11 for an example of CLI indicators that reflect functioning SAS paths.
Allow about 30 seconds after replacing a SAS cable in a live array for display status to update.

If the GUI and CLI do not indicate a functioning SAS path, recheck all replacement steps before con-
tacting Pure Storage Technical Support for further assistance.

3. Enter the following commands to check the SAS connections:

sas_view.py config
sas_view.py enclosures
If the SAS cables are connected correctly, these commands return the following response:
No errors detected.
If errors are detected, the commands return a list of the affected SAS cables and the reason for the
errors. Contact Pure Storage Technical Support for additional assistance.
4. Return the faulty cable to Pure Storage.
If the SAS cable replacement does not resolve the issue, contact Pure Storage Technical Support
for assistance. SAS connection failure can also be caused by a faulty quad-port SAS card.

Figure 5-10. GUI Indication of Functional SAS Cable

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 FlashArray//M Service Guide

Step 7. Verify the Replacement (Cont'd)

# purehw list --type sas
Name Status Identify Slot Index Speed Temperature
CT0.SAS0 ok - - 0 24.00 Gb/s - ◄
CT0.SAS1 ok - - 1 0.00 b/s -
CT0.SAS2 ok - - 2 24.00 Gb/s -
etc.
SH0.SAS0 ok - 0 0 24.00 Gb/s -
SH0.SAS1 ok - 0 1 0.00 b/s -
SH0.SAS2 ok - 0 2 24.00 Gb/s -
SH0.SAS3 ok - 1 3 24.00 Gb/s - ◄
Figure 5-11. CLI Indication of Functional SAS Cable

This completes the SAS cable replacement procedure.

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 Procedure 6: Replacing an
Optical Transceiver

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 FlashArray//M Service Guide

Introduction
This section describes replacement of an optical transceiver on a FlashArray//M.

Optical Transceiver Replacement Steps

☐ Step 1. Observe Failure Symptoms ☎ 45

☐ Step 2. Remove the Faulty Optical Transceiver 46
☐ Step 3. Protect Optical Cable Tips 46
☐ Step 4. Install the Replacement Optical Transceiver 47
☐ Step 5. Clean Optical Cable Tips 47
☐ Step 6. Connect Optical Cable to New Transceiver 47
☐ Step 7. Verify the Replacement ☎ 48
A ( icon indicates you need either login access or assistance from Pure Storage Technical Support.

Tools and Equipment (Provided by Pure Storage)

l One SFP or SFP+ optical transceiver. Transceiver type depends on link speed. Verify that the
transceiver is the correct type for the Fibre Channel or 10-GbE host interface.
l KVM cable (provided in the Accessory Kit that shipped with the FlashArray//M).

Required for Some Procedures (Not Provided by Pure Storage)

l A local console (either a VGA monitor and USB keyboard, or a computer equipped with a serial-to-
USB converter and terminal emulation software set to communicate at 115,200 bps, no parity, 8
data bits, and one stop bit)
l Incidental tools (e.g., pliers, flathead screwdriver)
Return all replaced and unused parts and supplies to Pure Storage.

FlashArray Power During Replacement

You can replace this component while the array is operating; if, however, the customer wants you to
power off the array during the procedure, follow the instructions in " Appendix A: Powering a FlashAr-
ray//M Off and On" on page 140.

Estimated Time for Replacement: 15 Minutes

Includes all necessary unpacking, replacement, and repacking tasks. Does not include any optional cus-
tomer-requested operations such as array power off and on.

Video
For a video of this procedure, refer to Replacing an Optical Transceiver.

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 FlashArray//M Service Guide

Step 1. Observe Failure Symptoms

Failure of an optical transceiver interrupts FlashArray communication with a Fibre-Channel or optical 10-
GbE switch. Copper 10-GbE connections do not utilize transceivers. The software cannot distinguish
between transceiver failures and other causes of communication interruption, such as broken cables and
switch port faults.

The Purity GUI and CLI display hardware-related interruptions in host communication as disconnected
ports (see Figure 6-1 and Figure 6-2). Assistance from Pure Storage Technical Support might be
required to isolate the root cause of a port reporting disconnected or failed status to an optical trans-
ceiver.

Request that the customer or Pure Storage Technical Support representative use the GUI or CLI to
identify the optical transceiver failure. A status of disconnected in the GUI (Select System > Sys-
tem Health), or of failed in the response to the purehw list --type fc (or --type eth) CLI
command suggests possible optical transceiver failure.

Figure 6-1. GUI Indication of Possible Optical Transceiver Failure

pureuser>purehw list --type fc

Name Status Identify Slot Index Speed Temperature
CT0.FC0 ok - 2 0 8.00Gbps -
CT0.FC1 ok - 2 1 0.00bps -
CT0.FC2 disconnected - 0 0 0.00Gbps - ◄
CT0.FC3 ok - 0 1 8.00Gbps -
etc.
CT0.FC4 ok - 1 1 8.00Gbps -
CT0.FC5 ok - 1 1 8.00Gbps -
Figure 6-2. CLI Indication of Possible Optical Transceiver Failure

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 FlashArray//M Service Guide

Step 2. Remove the Faulty Optical Transceiver

Disconnected Fibre Channel connectors
might emit invisible laser radiation. Do not
look directly into connectors.
1. Disconnect the Fibre Channel cable from the
faulty optical transceiver.
2. Remove the faulty optical transceiver from
the PCIe card port. See Figure 6-3.

Figure 6-3. Removing Optical Transceivers

Step 3. Protect Optical Cable Tips

Install two protective caps on each optical cable con-
nector as shown in Figure 6-4.

Pure Storage does not supply host cables or pro-

tective caps. Ethernet connectors do not use pro-
tective caps.

Figure 6-4. Protecting Optical Cable Tips

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 FlashArray//M Service Guide

Step 4. Install the Replacement Optical Transceiver

1. Insert the optical transceiver into the port. See Fig-
ure 6-5.

Figure 6-5. Inserting an

Optical Transceiver
2. Close the optical transceiver latch to secure it in the
port. See Figure 6-6.

Figure 6-6. Closing the Latch

Step 5. Clean Optical Cable Tips

1. Remove the protective caps installed in Step 3 on page 10 from the optical cable connectors.
2. Use a cleaner approved by the cable manufacturer to clean the connector tips.
3. Pure Storage recommends “dry” optical connector cleaning systems.

Step 6. Connect Optical Cable to New Transceiver

1. Insert the optical cable connector into the transceiver so
that the latch engages. See Figure 6-7.
2. Verify that the connector latch is engaged by pulling the
cable gently until you feel resistance.

Figure 6-7. Connecting the Cable

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 FlashArray//M Service Guide

Step 7. Verify the Replacement

1. Request that the customer or Pure Storage Technical Support representative use the Purity GUI or
CLI to verify the replacement. See Figure 6-8 for an example of GUI indicators and Figure 6-9 for an
example of CLI indicators that reflect an operational power supply.
2. If the optical transceiver replacement does not resolve the issue, contact Pure Storage Support for
further assistance.

Figure 6-8. GUI Indication of a Functional Optical Transceiver

pureuser>purehw list --type fc

Name Status Identify Slot Index Speed Temperature
CT0.FC0 ok - 2 0 8.00Gbps -
CT0.FC1 ok - 2 1 0.00bps -
CT0.FC2 ok - 0 0 8.00Gbps - ◄
CT0.FC3 ok - 0 1 8.00Gbps -
CT0.FC4 ok - 1 1 8.00Gbps -
CT0.FC5 ok - 1 1 8.00Gbps -
CT0.FC0 ok - 2 0 8.00Gbps -
CT0.FC1 ok - 2 1 0.00bps -
CT0.FC2 ok - 0 0 8.00Gbps -
CT0.FC3 ok - 0 1 8.00Gbps -
CT0.FC4 ok - 1 1 8.00Gbps -
CT0.FC5 ok - 1 1 8.00Gbps -
Figure 6-9. CLI Indication of a Functional Optical Transceiver

This completes the optical transceiver replacement procedure.

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 Procedure 7: Replacing a Controller

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 FlashArray//M Service Guide

Introduction
This chapter describes how to replace a FlashArray//M controller.

Arrange for Pure Storage Technical Support to prepare the array for controller replacement within
48 hours before the procedure.

Before you power off a controller in a dual-controller array for live replacement, make sure that
either the customer or Pure Storage Technical Support has verified that the backup controller has
the required host connections. Enter the pureport list --initiator CLI command to dis-
play the WWNs and IQNs of hosts that are visible to a controller.

Controller Replacement Steps

☐ Step 1. Observe Failure Symptoms ☎ 52

☐ Step 2. Before You Begin 52
☐ Step 3. Prepare Array for Replacement 53
☐ Step 4. Turn On the ID Light 54
☐ Step 5. Set Alert Tags 54
☐ Step 6. Unpack the Replacement Controller 55
☐ Step 7. Disconnect Host Cables 56
☐ Step 8. Protect Optical Cable Tips 57
☐ Step 9. Disconnect SAS Cables 57
☐ Step 10. Disconnect 1-GbE Cables 57
☐ Step 11. Remove the Controller 58
☐ Step 12. Remove and Install PCIe Cards 58
☐ Step 13. Install the Replacement Controller 59
☐ Step 14. Connect SAS Cables 59
☐ Step 15. Connect 1-GbE Cables 60
☐ Step 16. Connect Host and Replication Cables 60
☐ Step 17. Initializing the New Controller ☎ 60
☐ Step 18. Check Tunables and Apps (if Present) ☎ 62
☐ Step 19. Verify the Replacement ☎ 63

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 FlashArray//M Service Guide

Introduction (Cont'd)
A ( icon indicates you need either login access or assistance from Pure Storage Technical Support.

Required Tools and Equipment (Provided by Pure Storage)

l FlashArray//M controller (see "Observe Failure Symptoms " on page 52 for package contents)
l KVM cable (provided in the Accessory Kit that shipped with the FlashArray//M)

Recommended Tools (Not Provided by Pure Storage)

l Anti-static work area large enough for the equipment, with electrical power available.

l ESD protection (e.g., wrist strap) for use while swapping PCIe cards.

l A local console (either a VGA monitor and USB keyboard, or a computer equipped with a serial-to-
USB converter and terminal emulation software set to communicate at 115,200 bps, no parity, 8
data bits, and one stop bit).

l Incidental tools (e.g., pliers, Phillips screwdriver).

Return all replaced and unused parts to Pure Storage.

Connecting a Terminal
When instructed to connect a KVM cable to a terminal, use either a VGA monitor and USB keyboard com-
bination or a computer equipped with a serial-to-USB converter set to 115,200 bps, N,8,1, and terminal
emulation software.

FlashArray Power During Procedure

If you are installing or replacing a controller on an operating FlashArray//M system, you can perform this
procedure while the FlashArray is operating; however, host connectivity might be affected. Pure Storage
recommends that you perform all hot replacements during less-critical times when I/O activity to the
FlashArray is low.
FlashArrays continue to operate during controller replacement by failing over to the second controller.

If a customer requires you to completely power the FlashArray off during the procedure, follow the instruc-
tions in " Appendix A: Powering a FlashArray//M Off and On" on page 140.

Estimated Time for Replacement: 90 Minutes

This includes all unpacking, repair, and repacking tasks. This does not include any optional customer-
requested operations such as powering the FlashArray//M off and on.

Video
For a video of this procedure, refer to Replacing a Controller.

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 FlashArray//M Service Guide

Step 1. Observe Failure Symptoms

Request that the customer or Pure Storage Technical Support representative use the GUI or CLI to
verify a controller failure. Do the following to determine if a controller has failed:

l In the GUI, select SYSTEM > System Health. Red rectangles on the controller icon and in the
corresponding pop-up indicate controller failure (see Figure 7-1).
l Enter the purehw list --type ct CLI command (see Figure 7-2). A response of error,
critical, failed, or not installed on either controller indicates a failure.

Figure 7-1. GUI Display Showing Failed Controller

pureuser> purehw list --type ct

Name Status Identify Slot Index Speed Temperature Details
CT0 ok off - 0 - - -
Error on CT1: No such element exists.
Figure 7-2. CLI Display Showing Failed Controller

Step 2. Before You Begin

At least 48 hours before you begin, contact Pure Storage Support so they can make sure the array is
ready for the procedure. See the FlashArray//M Service Guide page on the Pure1 Knowledge site for
more information.

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 FlashArray//M Service Guide

Step 3. Prepare Array for Replacement

1. Perform health checks as described in Doing a Health Check on a Pure Array.
2. Connect a terminal to the working controller and determine which controller is primary by entering
the following command:
puredb list mode

The following memory-check steps are necessary only for Purity versions earlier than 4.0.7. If the
Purity version is 4.0.7 or later, skip to step 7.

3. If the controller you are replacing is secondary, make sure you have enough memory to facilitate tak-
ing the secondary controller offline by performing the following steps. If the controller you are repla-
cing is the primary, skip to step 7.
4. Enter the following command:
puredb list memory
Example text:
$ puredb list memory
Foed Vsize Cap Bytes Shm Bytes Logical Cached Vsize Cap Bytes
217213275341 146028888064 190676415283
5. Enter the following command:
zgrep vsize /var/log/purity/core.log
Example command output:
Jun 13 18:19:42.706 7F28D27F9700 I shmem.res 198.347GB total vsize
6. Take the Foed Vsize Cap Bytes from step 4 and the total vsize from step 5 to calculate the fol-
lowing equation:
(Foed Vsize Cap Bytes / (1024^3) - total vsize)
The answer is presented in GB.
Example:
(217213275341/(1024^3) - 198.347) = 3.94862683124
So, in this example there is less than 5 GB of memory remaining.
Alternatively, you can enter the following command to check in one line:
echo `puredb list memory | awk '$1 < 2^99 {$1=$1/1024^3; print $1}'`
- `zgrep vsize /var/log/purity/core.log | tail -1 | awk '{print $7}'
| sed 's/GB//'` | bc -l
If memory usage is <= 10 GB, enter the puredb run giveback command on the primary con-
troller and proceed with the upgrade.
If memory usage is <= 5 GB, enter the puredb run giveback command, proceed with the
upgrade, and update ES-3473* that this array had less than 5 GB memory.
Partners only: If you see an array <= 5 GB in memory usage, notify Pure Storage Technical Sup-
port so they can set up an internal case for you.

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 FlashArray//M Service Guide

Step 3. Prepare Array for Replacement (Cont'd)

7. Note the tunables set on the array by entering the following command:
puretune --list
You must set these again during the upgrade.
For example:
rootuser:~# puretune --list
Consistently set tunables:
PS_EXAMPLE_TUNABLE : 0 (ES-9999)
PS_EXAMPLE_TUNABLE_AGAIN : 7 (ES-9999)
If Windows File Server (WFS) is enabled, refer to How to Move a File Server Role Between Two
WFS VMs and contact [[[Undefined variable Variables.PureStorageTechSupport]]] before con-
tinuing. To check if WFS is running, run the command: pureapp list

Step 4. Turn On the ID Light

From the Purity CLI, enter the purehw setattr --identify command (CT0 shown in the
example):
pureuser> purehw setattr --identify on CT0
Name Slot Index Identify
CT0 - 0 on

Turning on the identify LED helps you to replace the correct controller.

Alternatively, from the Purity GUI, select System, mouse over the faulty controller, and select the Turn
on ID Light button.

Step 5. Set Alert Tags

1. Set an alert tag to notify users of expected failures. This should prevent people from filing unne-
cessary support cases. See How to suppress alerts for upgrades and maintenance activities for
instructions.
2. Enter the following command to make sure the controller you are replacing is secondary:
puredb run giveback --safe

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 FlashArray//M Service Guide

Step 6. Unpack the Replacement Controller

Before you unpack a controller, inspect shipping cartons for external damage. If damage is present,
photograph it and contact Pure Storage Technical Support before proceeding.

1. Verify that the controller package contains the items displayed in Figure 7-3.

Figure 7-3. FlashArray//M Replacement Controller Package

2. Remove the packing material and move the controller and other package contents to a convenient
working surface.
FlashArray//M replacement controllers do not include power cables, SAS cables, 1-GbE cables, or
cabling for host and replication ports.

After you replace the controller, use the replacement controller shipping carton and packing material
to pack the old controller for return to Pure Storage.

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 FlashArray//M Service Guide

Disconnecting Cables
FlashArray//M Controller Ports
Disconnect the host, Ethernet, and FC cables (ETH0-ETH9 or FC0-FC9) and any other cables (e.g.,
KVM, USB) that are connected to the old controller ports (see Figure 7-4), as described in the following
sections.
Do not refer to any port numbering stamped on add-on cards such as Fibre Channel cards. Refer to
the logical port numbering shown below, which matches the GUI numbering.

Figure 7-4. FlashArray//M Controller Ports (2-Port PCIe Cards Shown)

Step 7. Disconnect Host Cables

See Figure 7-5 and do the following for each host cable (Fibre Channel shown):

1. Attach a temporary label (included in the replacement kit) to each cable you disconnect, to indicate
the number and type of the corresponding port (e.g., FC0).
2. Squeeze the connector latch to release the connector.
3. Pull the connector to remove the cable from the optical transceiver.

Figure 7-5. Disconnecting a Host Cable (Fibre Channel Shown)

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Step 8. Protect Optical Cable Tips

Install two protective caps on each optical cable con-
nector as shown in Figure 7-6.

Pure Storage does not supply host cables or pro-

tective caps. Ethernet connectors do not use pro-
tective caps.

Figure 7-6. Protecting Optical Cable Tips

Step 9. Disconnect SAS Cables

SAS cables are only present on a controller

if it is connected to one or more add-on
shelves. If the system does not include add-
on shelves, skip this step.
For each connected SAS port
1. Attach a temporary label (included in
your replacement controller package)
to each SAS cable you disconnect
(SAS0 through SAS3), to indicate the
number and type of the corresponding
Figure 7-7. Disconnecting a SAS Cable
port. See Figure 7-7.

2. For each connector, pull the plastic tab to disengage the latch. Maintain pressure on the tab and
disconnect the connector from the port.
3. Do not disconnect the other end of each SAS cable.
Be careful when labeling SAS cables. If you install SAS cables incorrectly on the replacement con-
troller, the FlashArray//M might not operate at full performance.

Step 10. Disconnect 1-GbE Cables

1. Attach a temporary label to the 1-GbE cables
in port ETH0 and ETH1. See Figure 7-8.
2. Press the cable latch to release the con-
nector and pull the cable from the socket.

Figure 7-8. Disconnecting 1-GbE Cables

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Step 11. Remove the Controller

Do not remove the power

cords. The power cords sup-
ply power to the entire sys-
tem and are independent of
the controllers.
1. Loosen the orange captive
screw on the rear panel of
the controller. See Figure 7-
9.
Use a Phillips screwdriver
to loosen the screw if neces-
sary.

Figure 7-9. Loosening the Captive Screw

2. Rotate the controller retain-

ing bar downward and pull
the controller from the
chassis. See Figure 7-10.

Figure 7-10. Removing the Controller

Step 12. Remove and Install PCIe Cards

FlashArray//M replacement controllers do not have PCIe cards installed in PCIe slots 0-3. You must
remove cards from the old controller and install them in the new one. See "Replacing PCIe Cards" on
page 119 for the installation procedure.

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Step 13. Install the Replacement Controller

1. Align the replacement con-
troller with the controller
slot. See Figure 7-11.
2. Keeping the retaining bar in
the unlocked position, slide
the controller into the slot
until the controller panel is
flush with the FlashAr-
ray//M rear panel.
3. Slide the retaining bar
upward until it latches into
place.
4. Tighten the controller cap-
tive screw. Figure 7-11. Installing a Controller

Step 14. Connect SAS Cables

For each SAS cable you removed
1. Insert the SAS cable connector into the controller port designated by the temporary label attached to
the cable.
2. Verify that the label on the connector matches the label of the port (see Figure 7-12).

Figure 7-12. Connecting SAS Cables

3. Verify that the connector latch has engaged by pulling the cable gently until resistance is felt.
Do not remove temporary labels until the procedure is complete and you have tested both host I/O
and CLI and GUI functionality. After testing, remove all temporary labels.

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Step 15. Connect 1-GbE Cables

1. Connect the 1GbE management cable to the ETH0 port on
the controller. See Figure 7-13.
2. Verify that the connector latch is engaged by pulling the cable
gently until you feel resistance.
3. Connect the 1GbE management cable to the ETH1 port on
the controller (if a cable was present) and verify it as well.
Do not remove temporary labels until the procedure is com-
plete and you have tested both host I/O and CLI and GUI
functionality. After testing, remove all temporary labels.

Figure 7-13. Connecting 1-GbE

Cables

Step 16. Connect Host and Replication Cables

For each host and replication cable:
1. Make sure that the temporary label on the cable
matches the port number.
2. Push the connector into the transceiver (optical) or port
socket (10-GbE copper). See Figure 7-14.
3. Verify that the connector latch is engaged by pulling the
cable gently until you feel resistance.
Do not remove temporary labels until the procedure is
complete and you have tested both host I/O and CLI
and GUI functionality. After testing, remove all tem-
porary labels.
Figure 7-14. Connecting a Host Cable
(FC Shown)

Step 17. Initializing the New Controller

If you powered the FlashArray//M off before performing the controller replacement procedure,
see " Appendix A: Powering a FlashArray//M Off and On" on page 140 before continuing to the next
step.

Both FlashArray//M controllers must run the same customer-selected Purity version. If the versions
do not match, change the version of Purity on the new controller to that of the working controller.

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Step 17. Initializing the New Controller (Cont'd)

Restart Chastity
If the customer is running a Purity version earlier than 5.3.x, you must restart the Chastity service. If the
customer is running Purity 5.3.x or above, skip this step this section and proceed to "Tunable Check,"
below.

For more detailed information about when a Chastity restart is required, see the article, Mastership
and Chastity Service Overview.

1. Connect a terminal (or SSH) to the controller you did not replace (i.e., If you replaced CT0, connect
to CT1).
2. Enter the following command:
service chastity restart
Example output (process ID will vary):
# service chastity restart
chastity stop/waiting
chastity start/running, process 34232

On the Working Controller

1. Use the KVM cable to connect a local console to the working controller using the KVM port.
2. Open a Purity CLI session on the working controller and enter the following command to determine
the Purity version.
purearray list --controller

Alternatively, you can open a GUI session and look for the version number displayed in the bottom
right-hand corner of any page.

3. Determine the model of the controller you are replacing by entering the following command:
hwconfig --model

On the New Controller

1. Connect the KVM cable to the KVM port on the new controller, and open a Purity CLI session.
2. Determine the Purity version of the replacement controller by entering the pureversion -a com-
mand.
3. If the Purity version on the replacement controller is already the required version, skip to step 5.
4. If the Purity version on the replacement controller is not the required version, follow the procedure
described in the Purity Upgrade topic at support.purestorage.com.
Install the correct version of Purity on the new controller.

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Step 17. Initializing the New Controller (Cont'd)

5. Enter the following command to setup and start Purity:
puresetup replace --from-controller=controller model (from the working controller)
This command does the following:
l Checks SAS connections
l Synchronizes the GUI database
l Prompts you to set the timezone
l Starts Purity
The controller reboots after a time zone change.

After the new controller is initialized, it becomes the secondary controller in the array.

6. Enter the following command to make sure both controllers are online and in a ready state:
purearray list --controller
Sample output:
Name Mode Model Version Status
CT0 secondary FA-m70 4.5.x ready
CT1 primary FA-m70 4.5.x ready

Step 18. Check Tunables and Apps (if Present)

1. Make sure that any applicable tunables (from the pre-upgrade list) are added back onto the con-
troller. Refer to "Updating and Managing Tunable Recommendations" to ensure compliance with
version-specific guidelines.
2. Reboot the controller by entering the following command:
pureboot reboot --secondary
3. Perform the procedures in the following Support articles if Active Cluster and Purity Run are con-
figured.
Refer to Confirm ActiveCluster Network Connections.

Refer to Confirm Purity Apps are Running after Controller Replacement.

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Connecting to the Controller Using the Network

You can connect to the controller using the network instead of the recommended serial port. Since you
have not yet connected to the network on the replacement controller, use the dedicated Ethernet inter-
face that connects the FlashArray//M controllers. This process uses the Dynamic Root Process.
1. Sign into the network on the functioning controller (the one you did not replace).
2. Discover the address of the replacement controller by entering the following CLI command:
ip neighbor | grep haeth0
3. Sign in using SSH by entering:
ssh -l pureeng %haeth0
Use the controller address obtained in step 2. There should be no space between the address and
%haeth0.
4. Select option 2, Authenticate via command line.
5. In the CLI, enter the generate command to generate a challenge.
6. Copy the challenge key.
7. Contact Pure Storage Technical Support so they can sign into the challenge signer and get the chal-
lenge key.
8. Paste the challenge key in the dialog box and select Submit.
9. In the CLI, enter the verify command along with the challenge key to authenticate.

Step 19. Verify the Replacement

If you have any difficulty connecting to the replacement controller using SSH, refer to "Unable to
SSH to peer after controller replacement" for assistance.

1. From the console, verify that the status of the replacement controller is online by entering the pur-
earray list --controller CLI command, or by viewing the GUI SYSTEM tab.
2. Generate I/O to the replacement controller from all previously connected hosts. Testing should
ensure that all previously connected hosts can successfully perform I/O to the replacement con-
troller, and that the replacement controller functions properly in both primary and secondary roles. If
any host I/O fails, contact Pure Storage Technical Support for assistance before you proceed.
3. Enter the following commands to check the SAS connections:
sas_view.py config
sas_view.py enclosures
If the SAS cables are connected correctly, these commands return the following response:
No errors detected.
If errors are detected, the commands return a list of the affected SAS cables and the reason for the
errors. Contact Pure Storage Technical Support for additional assistance.

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Step 19. Verify the Replacement (Cont'd)

4. Verify that the Purity GUI or CLI (see Figure 7-15 and Figure 7-16, respectively) show healthy con-
troller status.

Figure 7-15. GUI Display Showing Healthy Controller

pureuser> purehw list --type ct

Name Status Identify Slot Index Speed Temperature Details
CT0 ok off - 0 - - -
CT1 ok off - 1 - - - ◄
Figure 7-16. CLI Display Showing Healthy Controller

5. After testing is complete to the customer’s satisfaction, remove all temporary labels attached during
this procedure.
6. Disconnect the local console.
7. Use the replacement controller packing material to pack the old controller and any other unused
equipment for return to Pure Storage.
8. Confirm the health of the array by performing the health checks described in Doing a Health Check
on a Pure Array.
9. Contact Pure Storage Support and have them confirm that the array is operating properly before
you proceed.
10. Remove the alert tags that you set in "Set Alert Tags" on page 54. Refer to How to suppress alerts
for upgrades and maintenance activities for more information.
11. Return the faulty controller to Pure Storage.
This completes the controller replacement procedure.

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 Procedure 8: Replacing an NVRAM Module

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Introduction
This section describes the replacement of a FlashArray//M NVRAM module. When an NVRAM module
fails, you must replace the entire unit. Pure Storage does not support field disassembly or repair of
NVRAM modules.

Be careful not to touch the exposed leads on the rear of the module after removal.
The LED on the top surface of the NVRAM module might blink slowly after removal. This indicates
that the module supercaps are still charged.

NVRAM Module Replacement Steps

☐ Step 1. Remove the Bezel 67

☐ Step 2. Observe Failure Symptoms ☎ 68
☐ Step 3. Turn On the ID Light 69
☐ Step 4. Remove the Faulty NVRAM Module 69
☐ Step 5. Install the New NVRAM Module 70
☐ Step 6. Verify the Replacement ☎ 72
A ( icon indicates you need either login access or assistance from Pure Storage Technical Support.

Tools and Equipment (Provided by Pure Storage)

l NVRAM module
l Torx T10 driver
l KVM cable (provided in the Accessory Kit that shipped with the FlashArray//M)

Required for Some Procedures (Not Provided by Pure Storage)

l Anti-static temporary work area large enough for a chassis, with electrical power available
l ESD protection (e.g., wrist strap)
l A local console (either a VGA monitor and USB keyboard, or a computer equipped with a serial-to-
USB converter and terminal emulation software set to communicate at 115,200 bps, no parity, 8
data bits, and one stop bit)
l Incidental tools (e.g., pliers)
Return all replaced and unused parts and supplies to Pure Storage.

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Introduction (Cont'd)
FlashArray Power During Replacement
You can replace this component while the array is operating; if, however, the customer wants you to
power off the array during the procedure, follow the instructions in " Appendix A: Powering a FlashAr-
ray//M Off and On" on page 140.

Estimated Time for Replacement: 15 Minutes

Includes all necessary unpacking, replacement, and repacking tasks. Does not include any optional cus-
tomer-requested operations such as array power off and on.

Video
For a video of this procedure, refer to Replacing a NVRAM Module.

Step 1. Remove the Bezel

To release the bezel, press the Bezel latches
inward and pull the bezel forward. See Fig-
ure 8-1.

Figure 8-1. Removing the Bezel

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Step 2. Observe Failure Symptoms

Ask the customer or a Pure Storage Support representative to verify the NVRAM module failure. There
are three indicators that help you determine if an NVRAM module has failed:

l On the Purity GUI, select System > System Health. Red NVRAM module and status icons indic-
ate a failure (see Figure 8-2).
l On the Purity CLI, enter the purehw list --type nvb command. A status of critical
indicates an NVRAM module failure (see Figure 8-3).
l Remove the bezel and check the LED on the NVRAM module panel. A green OK LED indicates
that the NVRAM module is operating normally. An amber fault LED ( ) indicates an NVRAM mod-
ule failure (see Step 1). A blinking amber LED indicates the locater function is being used.

Figure 8-2. GUI Indication of NVRAM Module Failure

pureuser> purehw list --type nvb

Name Status Identify Slot Index Speed Temperature Details
CH0.NVB0 critical off - 0 - - -
CH0.NVB1 ok off - 1 - - -
CH0.NVB2 not_installed off - 2 - - -
CH0.NVB3 not_installed off - 3 - - -
Figure 8-3. CLI Indication of NVRAM Module Failure

Figure 8-4. Faulty NVRAM Module LED Indicator

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Step 3. Turn On the ID Light

From the Purity CLI, enter the purehw setattr --identify command:
pureuser> purehw setattr --identify on CH0.NVB0
Name Slot Index Identify
CH0.NVB0 - 0 on

Turning on the identify LED helps you to replace the correct NVRAM module.

Alternatively, from the Purity GUI, select System, mouse over the faulty NVRAM and select the Turn on
ID Light button.

Step 4. Remove the Faulty NVRAM Module

Unlock the NVRAM Module
Be careful not to overturn the NVRAM module
locking mechanism. You can damage the lock
by using excessive force.

Use a Torx driver to unlock the NVRAM module by

turning the lock in a clockwise direction. See Figure
8-5.

Figure 8-5. Unlocking the NVRAM Module

Unlatch the NVRAM Module

Press the NVRAM module latch to extend
the handle. See Figure 8-6.

Figure 8-6. Pressing the NVRAM Module Latch

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Step 4. Remove the Faulty NVRAM Module (Cont'd)

Remove the NVRAM Module
1. Pull the faulty NVRAM module by
the handle while simultaneously sup-
porting it with your other hand. See
Figure 8-7.
2. Set the faulty NVRAM module aside
for return to Pure Storage.

Figure 8-7. Removing the Faulty NVRAM Module

Step 5. Install the New NVRAM Module

1. Press the latch on the new NVRAM module
(as shown on Figure 8-6) to extend the
handle.
2. Align the new NVRAM module with the slot
and carefully slide it in until it is fully seated
in the slot and the front panel is flush with
the FlashArray//M front panel. See Figure
8-8.

Figure 8-8. Inserting the Replacement

NVRAM Module

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Step 5. Install the New NVRAM Module (Cont'd)

Secure the New NVRAM Module
After the new NVRAM module is fully seated in
the slot, close the handle until it clicks into place
to secure the unit in the slot. See Figure 8-9.

Figure 8-9. Latching the Replacement

NVRAM Module

Tighten the NVRAM Module Lock

Use a Torx driver to tighten the new
NVRAM module lock by turning it coun-
terclockwise. See Figure 8-10.

Figure 8-10. Tightening the NVRAM Module Lock

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Step 6. Verify the Replacement

Request that the customer or Pure Storage Support representative use the Purity GUI or CLI to verify
the replacement. See Figure 8-11 for the GUI indicators of an operational NVRAM module, and see Fig-
ure 8-12 for the CLI command that you use to determine if the NVRAM module is functional or not.

After you install a new NVRAM module, it typically takes 2–4 minutes to display the status in the GUI
or CLI or the LED to turn GREEN on the NVRAM module. This indicates that the replacement pro-
cedure was successful and no further action is required.
If a problem occurs, FlashArray//M attempts to reboot the NVRAM module for up to 10 minutes. If
after 10 minutes the NVRAM module reboot attempts are not successful, it times out. If this occurs,
contact Pure Storage Support for assistance.

Check that the NVRAM module OK LED is green and that the fault LED ( ) is off. See Figure 8-13.

Figure 8-11. GUI Indication of a Functional NVRAM Module

pureuser> purehw list --type nvb

Name Status Identify Slot Index Speed Temperature Details
CH0.NVB0 ok off - 0 - - -
CH0.NVB1 ok off - 1 - - -
CH0.NVB2 not_installed off - 2 - - -
CH0.NVB3 not_installed off - 3 - - -
Figure 8-12. CLI Indication of a Functional NVRAM Module

Figure 8-13. Functional NVRAM Module LED Indicator

This completes the NVRAM module replacement procedure.

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 Procedure 9: Replacing an NVRAM Blank

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 FlashArray//M Service Guide

Introduction
This section describes the replacement of a FlashArray//M NVRAM blank. Pure Storage recommends
that you always have blanks inserted in any unpopulated NVRAM slots.

Tools and Equipment (Provided by Pure Storage)

One NVRAM blank

Required for Some Procedures (Not Provided by Pure Storage)

l Anti-static temporary work area large enough for a chassis, with electrical power available
l ESD protection (e.g., wrist strap)
Return all replaced and unused parts and supplies to Pure Storage.

FlashArray Power During Replacement

You can replace a FlashArray//M NVRAM blank while an array is operating. Replacing a blank does not
affect the operation of the array.

Estimated Time for Replacement: 5 Minutes

Video
For a video of this procedure, refer to Replacing a NVRAM Blank.

Installing an NVRAM Blank

NVRAM blanks do not have locks or a latching
mechanism like NVRAM modules do.

Make sure to align the blank with the slot so that

you do not damage the threads on the blank.

Align the NVRAM blank with the slot and slide into
place. See Figure 9-1.

This completes the NVRAM blank replacement

procedure.

Figure 9-1. Installing an NVRAM Blank

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 Procedure 10: Replacing a Fan

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 FlashArray//M Service Guide

Introduction
This section describes replacement of a fan on a FlashArray//M.

Fan Replacement Steps

☐ Step 1. Observe Failure Symptoms ☎ 78

☐ Step 2. Disconnect Fibre Channel Cables 79
☐ Step 3. Protect Optical Cable Tips 80
☐ Step 4. Disconnect SAS Cables 80
☐ Step 5. Disconnect 1-GbE Cables 80
☐ Step 6. Remove the Controller 81
☐ Step 7. Remove the Controller Lid 82
☐ Step 8. Replace the Faulty Fan 82
☐ Step 9. Reinstall and Restart the Controller 83
☐ Step 10. Verify the Replacement ☎ 84
A ( icon indicates you need either login access or assistance from Pure Storage Technical Support.

Tools and Equipment (Provided by Pure Storage)

l One replacement fan module
l Temporary labels for disconnected cables

Required for Some Procedures (Not Provided by Pure Storage)

l ESD protection (e.g., wrist strap)
l A local console (either a VGA monitor and USB keyboard, or a computer equipped with a serial-to-
USB converter and terminal emulation software set to communicate at 115,200 bps, no parity, 8
data bits, and one stop bit)
l Incidental tools (e.g., pliers)
Return all replaced and unused parts and supplies to Pure Storage.

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Introduction (Cont'd)
FlashArray Power During Replacement
You can replace this component while the array is operating; if, however, the customer wants you to
power off the array during the procedure, follow the instructions in " Appendix A: Powering a FlashAr-
ray//M Off and On" on page 140.

Estimated Time for Replacement: 15 Minutes

Includes all necessary unpacking, replacement, and repacking tasks. Does not include any optional cus-
tomer-requested operations such as array power off and on.

Video
For a video of this procedure, refer to Replacing a Fan.

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Step 1. Observe Failure Symptoms

Request that the customer or Pure Storage Technical Support representative use the GUI or CLI to
identify the fan failure. There are two indicators that can help you determine if there is an optical trans-
ceiver failure:

l Use the Purity GUI. Select System > System Health. A red fan icon and red square indicating crit-
ical status indicate fan failure (see Figure 10-1).
l Use the Purity CLI. Enter the purehw list --type fan command. A status of Critical
indicates a fan failure (see Figure 10-2).

Figure 10-1. GUI Indication of Fan Failure

pureuser>purehw list --type fan

CT0.FAN0 critical - - 0 - - -
CT0.FAN1 ok - - 1 - - -
CT0.FAN2 ok - - 2 - - -
CT0.FAN3 ok - - 3 - - -
CT0.FAN4 ok - - 4 - - -
CT0.FAN5 ok - - 5 - - -
CT1.FAN0 ok - - 0 - - -
CT1.FAN1 ok - - 1 - - -
CT1.FAN2 ok - - 2 - - -
CT1.FAN3 ok - - 3 - - -
CT1.FAN4 ok - - 4 - - -
CT1.FAN5 ok - - 5 - - -
Figure 10-2. CLI Indication of Fan Failure

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Disconnecting Cables
FlashArray//M Controller Ports
Disconnect the host, Ethernet, and FC cables (ETH0-ETH9 or FC0-FC9) and any other cables (e.g.,
KVM, USB) that are connected to the old controller ports (see Figure 10-3), as described in the following
sections.
Do not refer to any port numbering stamped on add-on cards such as Fibre Channel cards. Refer to
the logical port numbering shown below, which matches the GUI numbering.

Figure 10-3. FlashArray//M Controller Ports (2-Port PCIe Cards Shown)

Step 2. Disconnect Fibre Channel Cables

See Figure 10-4 and do the following for each host cable (Fibre Channel shown):

1. Attach a temporary label (included in the replacement kit) to each cable you disconnect, to indicate
the number and type of the corresponding port (e.g., FC0).
2. Squeeze the connector latch to release the connector.
3. Pull the connector to remove the cable from the optical transceiver.

Figure 10-4. Disconnecting a Host Cable (Fibre Channel Shown)

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Step 3. Protect Optical Cable Tips

Install two protective caps on each optical cable con-
nector as shown in Figure 10-5.

Pure Storage does not supply host cables or pro-

tective caps. Copper connections do not use pro-
tective caps.

Figure 10-5. Protecting Optical Cable Tips

Step 4. Disconnect SAS Cables

SAS cables are only present on a controller

if it is connected to one or more add-on
shelves. If the system does not include add-
on shelves, skip this step.
For each connected SAS port
1. Attach a temporary label (included in
your replacement controller package)
to each SAS cable you disconnect
(SAS0 through SAS3), to indicate the
number and type of the corresponding
Figure 10-6. Disconnecting a SAS Cable
port. See Figure 10-6.

2. For each connector, pull the plastic tab to disengage the latch. Maintain pressure on the tab and
disconnect the connector from the port.
3. Do not disconnect the other end of each SAS cable.
Be careful when labeling SAS cables. If you install SAS cables incorrectly on the replacement con-
troller, the FlashArray//M might not operate at full performance.

Step 5. Disconnect 1-GbE Cables

1. Attach a temporary label to the 1-GbE cables
in port ETH0 and ETH1. See Figure 10-7.
2. Press the cable latch to release the con-
nector and pull the cable from the socket.

Figure 10-7. Disconnecting 1-GbE Cables

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Step 6. Remove the Controller

Do not remove the power

cords. The power cords sup-
ply power to the entire sys-
tem and are independent of
the controllers.
1. Loosen the orange captive
screw on the rear panel of
the controller. See Figure
10-8.
Use a Phillips screwdriver
to loosen the screw if neces-
sary.

Figure 10-8. Loosening the Captive Screw

2. Rotate the controller retain-

ing bar downward and pull
the controller from the
chassis. See Figure 10-9.

Figure 10-9. Removing the Controller

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Step 7. Remove the Controller Lid

1. Place the controller on a
clean, flat surface.
2. Press the controller cover
pads, slide the cover toward
the retaining bar about 1/2
inch, and then lift the cover
off. See Figure 10-10.

Figure 10-10. Removing the Controller Cover

Step 8. Replace the Faulty Fan

1. Grasp the faulty fan by its frame and
gently pull it out of the controller
chassis. See Figure 10-11.
2. Align the replacement fan with the
empty fan slot and gently slide it into
the slot. Make sure the fan con-
nector fully engages with the con-
troller connector.

Figure 10-11. Replacing a Fan

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Step 9. Reinstall and Restart the Controller

1. Align the pins on the left and

right edges of the cover with the
slots in the controller body, as
shown in Figure 10-12.
2. Lower the cover onto the con-
troller body.
3. Press down on the pads on the
controller cover and slide the
cover forward about ½” to lock it
in place.

Figure 10-12. Replacing the Controller Cover

4. Align the controller with the con-

troller slot. See Figure 10-13.
5. Keeping the retaining bar in the
down position, slide the con-
troller into the slot until the con-
troller panel is flush with the
FlashArray//M rear panel.
6. Slide the retaining bar upward
until it latches into place.
7. Tighten the controller captive
screw.
The controller automatically
powers on if power is connected
on the FlashArray//M.
Figure 10-13. Reinstalling the Controller
8. Reconnect the cables that you
labeled and disconnected.

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Step 10. Verify the Replacement

Request that the customer or Pure Storage Technical Support representative use the Purity GUI or CLI
to verify the replacement. See Figure 10-14 for an example of GUI indicators and Figure 10-15 for an
example of CLI indicators that reflect an operational fan.

If the fan replacement does not resolve the issue, contact Pure Storage Support for further assist-
ance.

Figure 10-14. GUI Indication of an Operational Fan

pureuser>purehw list --type fan

CT0.FAN0 ok - - 0 - - - ◄
CT0.FAN1 ok - - 1 - - -
CT0.FAN2 ok - - 2 - - -
CT0.FAN3 ok - - 3 - - -
CT0.FAN4 ok - - 4 - - -
CT0.FAN5 ok - - 5 - - -
CT1.FAN0 ok - - 0 - - -
CT1.FAN1 ok - - 1 - - -
CT1.FAN2 ok - - 2 - - -
CT1.FAN3 ok - - 3 - - -
CT1.FAN4 ok - - 4 - - -
CT1.FAN5 ok - - 5 - - -
Figure 10-15. CLI Indication of an Operational Fan

This completes the fan replacement procedure.

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 Procedure 11: Replacing a Chassis

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Introduction
This section describes the replacement of a FlashArray//M chassis.

Chassis Replacement Steps

☐ Step 1. Turn On the ID Light 87

☐ Step 2. Disconnect Power 87
☐ Step 3. Remove the Bezel 88
☐ Step 4. Remove NVRAM Modules 88
☐ Step 5. Remove Flash Modules and Blanks 88
☐ Step 6. Remove Power Supplies 88
☐ Step 7. Disconnect SAS Cables 89
☐ Step 8. Disconnect Host and Replication Cables 89
☐ Step 9. Protect Optical Connectors 90
☐ Step 10. Disconnect Management Cables 90
☐ Step 11. Remove Controllers 91
☐ Step 12. Remove the Chassis from the Rack 92
☐ Step 13. Install the New Chassis 94
☐ Step 14. Secure the Chassis in the Rack 95
☐ Step 15. Install NVRAM Modules or Blanks 95
☐ Step 16. Install Flash Modules 95
☐ Step 17. Install Power Supplies 95
☐ Step 18. Install Controllers and Reconnect Cables 95
☐ Step 19. Connect SAS Cables 96
☐ Step 20. Connect 1-GbE Cables 96
☐ Step 21. Connect Host and Replication Cables 97
☐ Step 22. Power On the FlashArray//M 97
☐ Step 23. Verify the Replacement ☎ 98
A ( icon indicates you need either login access or assistance from Pure Storage Technical Support.

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Introduction (Cont'd)
Tools and Equipment (Provided by Pure Storage)
l One FlashArray//M chassis (includes two power supplies and no other components)
l KVM cable (provided in the Accessory Kit that shipped with the FlashArray//M)
l Two sets of temporary cable labels.

Required for Some Procedures (Not Provided by Pure Storage)

l Anti-static temporary work area large enough for a chassis and all removable components, with
electrical power available
l ESD protection (e.g., wrist strap)
l A local console (either a VGA monitor and USB keyboard, or a computer equipped with a serial-to-
USB converter and terminal emulation software set to communicate at 115,200 bps, no parity, 8
data bits, and one stop bit)
l Incidental tools (e.g., pliers, flat head screwdriver, Phillips screwdriver)
Return all replaced and unused parts and supplies to Pure Storage.

FlashArray Power During Replacement

You must completely shut an array down to perform a chassis replacement. Pure Storage recommends
that you perform this procedure during less critical times when I/O activity to the array is typically low.

Estimated Time for Replacement: 90 Minutes

Includes all necessary power-off, unpacking, replacement, repacking, and power-on tasks.

Video
For a video of this procedure, refer to Replacing a Chassis.

Step 1. Turn On the ID Light

From the Purity CLI, enter the purehw setattr --identify command:
pureuser> purehw setattr --identify on CH0
Name Slot Index Identify
CH0 - 0 on

Turning on the identify LED helps you to replace the correct chassis.

Step 2. Disconnect Power

Power off the array before the procedure as described in " Appendix A: Powering a FlashArray//M Off
and On" on page 140.

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Step 3. Remove the Bezel

To release the bezel, press the Bezel latches
inward and pull the bezel forward. See Fig-
ure 11-1.

Figure 11-1. Removing the Bezel

Step 4. Remove NVRAM Modules

Remove all NVRAM modules and blanks from the FlashArray//M. See "Replacing an NVRAM Module"
on page 65 or "Replacing an NVRAM Blank" on page 73. Set the NVRAM modules and blanks aside for
later installation in the replacement chassis.

Step 5. Remove Flash Modules and Blanks

Remove all Flash Modules from the FlashArray//M as described in "Remove Flash Modules and Blanks"
on page 133. Set the Flash Modules aside for later installation in the replacement chassis.

Step 6. Remove Power Supplies

Remove both power supply units (PSUs) as described in "Remove the PSM" on page 27 and remove
both power supply modules as described in "Observe Failure Symptoms " on page 26. Set the PSUs and
PSMs aside for later installation in the replacement chassis.

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Step 7. Disconnect SAS Cables

Disconnect all SAS cables from each con-
troller. See Figure 11-2.
SAS cables are only present on
arrays that include storage shelves.

Do not disconnect the SAS cables

from storage shelves in the array.
You will reconnect each SAS cable
to the controllers after installing
them into the replacement chassis.

1. Attach a temporary label with the

name of the port from which the Figure 11-2. Disconnecting SAS Cables
cable is disconnected (e.g., SAS0).
2. Pull the blue tabs and withdraw the
connectors from the sockets.

Step 8. Disconnect Host and Replication Cables

For each host and replication cable connected to

the faulty controller:

1. Attach a temporary label with the name of the

port from which the cable is disconnected (e.g.,
FC4). See Figure 11-3.

Figure 11-3. Attaching a Temporary Label

to Host and Replication Cables

2. Disconnect the cable by releasing the con-

nector latch. See Figure 11-4.
3. Remove the connector from the transceiver
(Fibre Channel shown) or port socket (10-GbE
copper—not shown).

Figure 11-4. Disconnecting Host and Rep-

lication Cables (Fibre Channel Shown)

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Step 9. Protect Optical Connectors

Install two protective caps on each optical cable con-
nector as shown in Figure 11-5.

Pure Storage does not supply host cables or pro-

tective caps. Copper connections do not use pro-
tective caps.

Figure 11-5. Protecting Optical Cable Tips

Step 10. Disconnect Management Cables

Attach a temporary label with the name of the port (e.g.,
ETH0).
Remove management cables from both controllers. See
Figure 11-6.

Figure 11-6. Disconnecting a Man-

agement Cable

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Step 11. Remove Controllers

1. Loosen the orange captive

screw on the rear panel of both
controllers. See Figure 11-7

Figure 11-7. Loosening the Captive Screw

2. Rotate the CT0 retaining bar

downward and remove the
controller from the chassis.
See Figure 11-8.
3. Rotate the CT1 retaining bar
downward and remove the
controller from the chassis.
4. Set the controllers on a clean,
flat surface for later installation
in the replacement chassis.

Figure 11-8. Removing a Controller (CT0 Shown)

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Step 12. Remove the Chassis from the Rack

1. Open the slam latches on the front
panel. See Figure 11-9.
2. Use a #2 Phillips screwdriver to
remove the #10-32 screws from the
slam latches.
There is one #10-32 screw on each
rack post.

Figure 11-9. Removing Front Screws

3. After removing the screws, pull the

chassis forward about two inches,
and then close the slam latches. See
Figure 11-10.
4. Set the screws aside for later use.
You will use them to secure the
replacement chassis in the rack.

Figure 11-10. Close Slam Latches

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Step 12. Remove the Chassis from the Rack (Cont'd)

The empty FlashArray//M chassis

weighs 18.8 kg (41.5 lbs.). Make
arrangements for safe lifting dur-
ing removal. Pure Storage recom-
mends two people for this
procedure.
1. With one person on each side,
slide the chassis along the rails
until the first set of chassis handle
standoffs are exposed. See Fig-
ure 11-11.
2. On each side of the chassis, slide
a chassis handle onto the stan-
doffs until the plunger latches into
the mounting hole.

Figure 11-11. Sliding the Chassis on the Rails and

Attaching the First Pair of Lift Handles

3. Grip the handles and slide the

chassis along the rails until the
second set of chassis handle stan-
doffs are exposed. See Figure
11-12.
4. On each side of the chassis, slide
a chassis lift handle onto the stan-
doffs until the plunger latches into
the mounting hole.
5. With one person on each side,
grasp the handles and completely
remove the chassis from the rack.
6. Set the chassis on a flat surface
for later shipment to Pure Stor-
age, and detach the handles from
both sides of the chassis.
Figure 11-12. Sliding the Chassis on the Rails and
Leave the cage nuts (square-hole Attaching the Second Pair of Lift Handles
racks) or clip nuts (round-hole
racks) in the rack. You will use
them to secure the replacement
chassis to the rack.

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Step 13. Install the New Chassis

The empty FlashArray//M chassis weighs

18.8 kg (41.5 lbs.) Make arrangements for
safe lifting during installation. Pure Stor-
age recommends two people for this pro-
cedure.
1. Install all four chassis handles on the new
chassis. Slide each handle onto the stan-
doffs until the plunger latches into the
mounting hole. See Figure 11-13.

Figure 11-13. Installing Chassis Handles

2. With one person on each side, lift the

chassis by the handles and slide it onto the
rails until the rear handles are two inches
from touching the rack.
Resting the rear of the chassis on the
rails, support the front of the chassis and
remove each rear handle by pulling the
plunger and sliding the handle down-
ward. See Figure 11-14.

Figure 11-14. Installing the Replacement

Chassis, Part 1

3. Slide the chassis on the rails until the front

handles approach the rack. Continue to
support the front of the chassis while you
remove the front handles. See Figure 11-
15.
4. Slide the chassis completely into the rack
so that the chassis ears are flush with the
front of the rack and the slam latches lock
into place.

Figure 11-15. Installing the Replacement

Chassis, Part 2

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Step 14. Secure the Chassis in the Rack

1. (Square- and round-hole racks only) Secure the front of
each rail to the rack and chassis with the two #10-32
screws that you saved when removing the faulty
chassis.
Open both slam latches on the chassis front panel and
thread the screws through each slam latch hole.
Tighten the screws, securing the chassis to the rack
and the attached cage nut (square-hole racks) or clip
nut (round-hole racks; not provided by Pure Storage),
and then close the slam latches. See Figure 11-16.
(Threaded-hole racks only) Secure the front of the rail
kit to the rack with screws that fit the rack's threaded
holes. Pure provides #10-32 screws. If the rack has
threads of another size, you must obtain matching
screws. Figure 11-16. Securing the Chassis to
the Front of the Rack
On round-hole racks, if you use #10-32 clip nuts, you
can use the #10-32 screws provided in the Accessory
Kit. If you use clip nuts of any other size, you must obtain
matching screws. Clip nuts and alternate screws are not
provided by Pure Storage.

Step 15. Install NVRAM Modules or Blanks

Reinstall the NVRAM modules or blanks that you removed from the faulty chassis using the installation
procedure described in "Install the New NVRAM Module" on page 70.

Step 16. Install Flash Modules

Reinstall the Flash Modules that you removed from the faulty chassis using the installation procedure
described in "Install Flash Modules" on page 134.

Step 17. Install Power Supplies

Reinstall the PSMs that you removed from the faulty chassis, and reinstall the PSUs into the PSMs as
described in "Replacing a Power Supply Module (PSM)" on page 24.

Step 18. Install Controllers and Reconnect Cables

Reinstall the controllers you removed from the faulty chassis using the installation procedure described in
"Install the Replacement Controller" on page 59.

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Step 19. Connect SAS Cables

For each SAS cable you removed
1. Insert the SAS cable connector into the controller port designated by the temporary label attached to
the cable.
2. Verify that the label on the connector matches the label of the port (see Figure 11-17).

Figure 11-17. Connecting SAS Cables

3. Verify that the connector latch has engaged by pulling the cable gently until resistance is felt.
Do not remove temporary labels until the procedure is complete and you have tested both host I/O
and CLI and GUI functionality. After testing, remove all temporary labels.

Step 20. Connect 1-GbE Cables

1. Connect the 1GbE management cable to the ETH0 port on
the controller. See Figure 11-18.
2. Verify that the connector latch is engaged by pulling the cable
gently until you feel resistance.
3. Connect the 1GbE management cable to the ETH1 port on
the controller (if a cable was present) and verify it as well.
Do not remove temporary labels until the procedure is com-
plete and you have tested both host I/O and CLI and GUI
functionality. After testing, remove all temporary labels.

Figure 11-18. Connecting 1-GbE

Cables

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Step 21. Connect Host and Replication Cables

For each host and replication cable:
1. Make sure that the temporary label on the cable
matches the port number.
2. Push the connector into the transceiver (optical) or port
socket (10-GbE copper). See Figure 11-19.
3. Verify that the connector latch is engaged by pulling the
cable gently until you feel resistance.
Do not remove temporary labels until the procedure is
complete and you have tested both host I/O and CLI
and GUI functionality. After testing, remove all tem-
porary labels.
Figure 11-19. Connecting a Host Cable
(FC Shown)

Step 22. Power On the FlashArray//M

See "Powering On a FlashArray//m" on page 143 for the power on procedure.

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Step 23. Verify the Replacement

1. Request that the customer or Pure Storage Technical Support representative use the Purity GUI or
CLI to verify the replacement. See Figure 11-20 for an example of GUI indicators that indicate an
operational FlashArray//M.
2. Enter the following commands to check the SAS connections:
sas_view.py config
sas_view.py enclosures
If the SAS cables are connected correctly, these commands return the following response:
No errors detected.
If errors are detected, the commands return a list of the affected SAS cables and the reason for the
errors. Contact Pure Storage Technical Support for additional assistance.

Figure 11-20. GUI Indicators of an Operational FlashArray//M

3. Return the faulty chassis and any other unused parts to Pure Storage. Leave the two power sup-
plies in the faulty chassis for return to Pure Storage.
This completes the chassis replacement procedure.

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 Procedure 12: Replacing a Bezel

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Introduction
This section describes the replacement of a FlashArray//M bezel.

Tools and Equipment

One FlashArray//M bezel
Return all replaced and unused parts and supplies to Pure Storage.

FlashArray Power During Replacement

You can replace a FlashArray//M bezel while an array is operating. Replacing a bezel does not affect the
operation of the array.

Estimated Time for Replacement: 5 Minutes

Video
For a video of this procedure, refer to Replacing a Bezel.

Step 1. Remove the Bezel

To release the bezel, press the Bezel latches
inward and pull the bezel forward. See Fig-
ure 12-1.

Figure 12-1. Removing the Bezel

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Step 2. Install the Replacement Bezel

1. Remove the protective film on the front surface of the bezel.
2. Install the bezel, aligning the power connector with the logo illumination socket on the front panel.
See Figure 12-2.
Make sure the asset tag is inserted all the way into its slot or you will be unable to install the bezel.

Figure 12-2. Installing the Bezel

This completes the bezel replacement procedure.

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 Procedure 13: Replacing a
Quad-Port SAS Card

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Introduction

This chapter describes how to replace a FlashAr-

ray//M quad-port SAS card. The card is contained
in riser 0 of each FlashArray//M controller. See Fig-
ure 13-1 for the location of the quad-port SAS card
in the riser.
Instead of removing and replacing the faulty quad-
port SAS card, you install a new riser 0 that con-
tains a working quad-port SAS card.
If there are one or more PCIe cards in the old riser,
you must remove them and reinstall them in the
new riser before installing the riser into the con-
troller.
See below for a detailed description of the replace- Figure 13-1. Location of Quad-Port
ment procedure. SAS Card

Arrange for Pure Storage Technical Support to prepare the array for controller replacement within
48 hours before the procedure.

Before you power off a controller in a dual-controller array for live replacement, make sure that
either the customer or Pure Storage Technical Support has verified that the backup controller has
the required host connections. Enter the pureport list --initiator CLI command to dis-
play the WWNs and IQNs of hosts that are visible to a controller.

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Introduction (Cont'd)
Quad-Port SAS Card Replacement Steps

☐ Step 1. Observe Failure Symptoms ☎ 107

☐ Step 2. Before You Begin 108
☐ Step 3. Turn On the ID Light 108
☐ Step 4. Check the I/O Balance 108
☐ Step 5. Set Alert Tags 108
☐ Step 6. Disconnect Host Cables 109
☐ Step 7. Protect Optical Cable Tips 110
☐ Step 8. Disconnect SAS Cables 110
☐ Step 9. Disconnect 1-GbE Cables 110
☐ Step 10. Remove the Controller 111
☐ Step 11. Remove the Controller Lid 112
☐ Step 12. Remove Riser 0 112
☐ Step 13. Remove PCIe Cards 113
☐ Step 14. Reinstall PCIe Cards 113
☐ Step 15. Install New Riser 0 114
☐ Step 16. Reinstall and Restart the Controller 115
☐ Step 17. Connect SAS Cables 116
☐ Step 18. Connect 1-GbE Cables 116
☐ Step 19. Connect Host and Replication Cables 117
☐ Step 20. Verify the Replacement ☎ 117
A ( icon indicates you need either login access or assistance from Pure Storage Technical Support.

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Introduction (Cont'd)
Required Tools and Equipment (Provided by Pure Storage)
l Replacement riser 0 containing a new quad-port SAS card
l Anti-static wrist strap
l KVM cable (provided in the Accessory Kit that shipped with the FlashArray//M)
l Temporary cable labels

Recommended Tools (Not Provided by Pure Storage)

l Anti-static work area large enough for the equipment, with electrical power available.

l A local console (either a VGA monitor and USB keyboard, or a computer equipped with a serial-to-
USB converter and terminal emulation software set to communicate at 115,200 bps, no parity, 8
data bits, and one stop bit).

l Incidental tools (e.g., pliers, Phillips screwdriver).

Return all replaced and unused parts to Pure Storage.

Connecting a Terminal
When instructed to connect a KVM cable to a terminal, use either a VGA monitor and USB keyboard com-
bination or a computer equipped with a serial-to-USB converter set to 115,200 bps, N,8,1, and terminal
emulation software.

FlashArray Power During Procedure

If you are installing or replacing a controller on an operating FlashArray//M system, you can perform this
procedure while the FlashArray is operating; however, host connectivity might be affected. Pure Storage
recommends that you perform all hot replacements during less-critical times when I/O activity to the
FlashArray is low.
FlashArrays continue to operate during controller replacement by failing over to the second controller.

If a customer requires you to completely power the FlashArray off during the procedure, follow the instruc-
tions in " Appendix A: Powering a FlashArray//M Off and On" on page 140.

Estimated Time for Replacement: 90 Minutes

This includes all unpacking, repair, and repacking tasks. This does not include any optional customer-
requested operations such as powering the FlashArray//M off and on.

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Step 1. Observe Failure Symptoms

Request that the customer or Pure Storage Technical Support representative use the GUI or CLI to
verify a quad-port SAS card failure. Do the following to determine if a controller has failed:

l In the GUI, select SYSTEM > System Health. Gray icons at both ends of a SAS connection and
all gray icons on a controller that has connected SAS cables might indicate a failure (see Figure
13-2).
l Enter the purehw list --type sas CLI command (see Figure 13-3). A response with link
speeds of 0.00 b/s on SAS ports that have connected SAS cables might indicate a failure.

Figure 13-2. GUI Display Showing Quad-Port SAS Card Failure

pureuser> purehw list --type sas

Name Status Identify Slot Index Speed Temperature Details
CT0.SAS0 ok - - 0 0.00 b/s - -
CT0.SAS1 ok - - 1 0.00 b/s - -
CT0.SAS2 ok - - 2 0.00 b/s - -
CT0.SAS3 ok - - 3 0.00 b/s - -
Figure 13-3. CLI Display Showing Quad-Port SAS Card Failure

The indicators above might also occur due to cable failure. Check for SAS cable failures before pro-
ceeding with a quad-port SAS card replacement. For more information, see "Replacing a SAS
Cable" on page 35.

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Step 2. Before You Begin

At least 48 hours before you begin, contact Pure Storage Support so they can make sure the array is
ready for the procedure. See the FlashArray//M Service Guide page on the Pure1 Knowledge site for
more information.

Step 3. Turn On the ID Light

From the Purity CLI, enter the purehw setattr --identify command (CT0 shown in the
example):
pureuser> purehw setattr --identify on CT0
Name Slot Index Identify
CT0 - 0 on

Turning on the identify LED helps you to replace the correct controller.

Alternatively, from the Purity GUI, select System, mouse over the faulty controller, and select the Turn
on ID Light button.

Step 4. Check the I/O Balance

Enter the following command to make sure both controllers are serving I/O:
purehost monitor --balance

If both controllers are not serving I/O or the controllers appear to have severely unbalanced I/O, contact
Pure Storage Technical Support for assistance before you proceed.

Step 5. Set Alert Tags

1. Set an alert tag to notify users of expected failures. This should prevent people from filing unne-
cessary support cases. See How to suppress alerts for upgrades and maintenance activities for
instructions.
2. Enter the following command to make sure the controller you are replacing is secondary:
puredb run giveback --safe

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Disconnecting Cables
FlashArray//M Controller Ports
Disconnect the host, Ethernet, and FC cables (ETH0-ETH9 or FC0-FC9) and any other cables (e.g.,
KVM, USB) that are connected to the old controller ports (see Figure 13-4), as described in the following
sections.
Do not refer to any port numbering stamped on add-on cards such as Fibre Channel cards. Refer to
the logical port numbering shown below, which matches the GUI numbering.

Figure 13-4. FlashArray//M Controller Ports (2-Port PCIe Cards Shown)

Step 6. Disconnect Host Cables

See Figure 13-5 and do the following for each host cable (Fibre Channel shown):

1. Attach a temporary label (included in the replacement kit) to each cable you disconnect, to indicate
the number and type of the corresponding port (e.g., FC0).
2. Squeeze the connector latch to release the connector.
3. Pull the connector to remove the cable from the optical transceiver.

Figure 13-5. Disconnecting a Host Cable (Fibre Channel Shown)

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Step 7. Protect Optical Cable Tips

Install two protective caps on each optical cable con-
nector as shown in Figure 13-6.

Pure Storage does not supply host cables or pro-

tective caps. Ethernet connectors do not use pro-
tective caps.

Figure 13-6. Protecting Optical Cable Tips

Step 8. Disconnect SAS Cables

For each connected SAS port

1. Attach a temporary label (included in
your replacement kit) to each SAS
cable you disconnect (SAS0 through
SAS3), to indicate the number and
type of the corresponding port. See Fig-
ure 13-7.
2. For each connector, pull the plastic tab
to disengage the latch. Maintain pres-
sure on the tab and disconnect the con-
nector from the port. Figure 13-7. Disconnecting a SAS Cable

3. Do not disconnect the other end of each SAS cable.

Be careful when labeling SAS cables. If you install SAS cables incorrectly on the replacement con-
troller, the FlashArray//M might not operate at full performance.

Step 9. Disconnect 1-GbE Cables

1. Attach a temporary label to the 1-GbE cables
in port ETH0 and ETH1. See Figure 13-8.
2. Press the cable latch to release the con-
nector and pull the cable from the socket.

Figure 13-8. Disconnecting 1-GbE Cables

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Step 10. Remove the Controller

Do not remove the power

cords. The power cords sup-
ply power to the entire sys-
tem and are independent of
the controllers.
1. Loosen the orange captive
screw on the rear panel of
the controller. See Figure
13-9.
Use a Phillips screwdriver
to loosen the screw if neces-
sary.

Figure 13-9. Loosening the Captive Screw

2. Rotate the controller retain-

ing bar downward and pull
the controller from the
chassis. See Figure 13-10.

Figure 13-10. Removing the Controller

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Step 11. Remove the Controller Lid

1. Place the controller on a
clean, flat surface.
2. Press the controller cover
pads, slide the cover toward
the retaining bar about 1/2
inch, and then lift the cover
off. See Figure 13-11.

Figure 13-11. Removing the Controller Cover

Step 12. Remove Riser 0

1. Grip riser 0 by the two finger holes
as shown in Figure 13-12 and pull it
straight up to remove it from the
chassis.
2. Set riser 0 aside for return to Pure
Storage.

Figure 13-12. Removing Riser 0

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Step 13. Remove PCIe Cards

If riser 0 has one or more PCIe cards installed, you must remove the cards and reinstall them into the
new riser 0. If there are no PCIe cards in the old riser 0, skip to "Install New Riser 0" on page 114.

Make sure to observe proper elec-

trostatic handling guidelines when
handling PCIe cards. Refer to FlashAr-
ray Safety and Compliance for more
information.
1. Put on the ESD wrist strap (included
with the replacement package).
2. Open the retaining clip to remove the
PCIe cards from the riser. See Figure
13-13.
3. Carefully remove each PCIe card.
4. Set the PCIe cards aside for rein-
stallation into the new riser 0.
Figure 13-13. Removing PCIe Cards

Step 14. Reinstall PCIe Cards

If you are reinstalling an HBA, see "Appendix B: Reinstalling an HBA" on page 144 for the special
steps that are required. Then return to this procedure.

Reinstall the PCIe cards into the same slots that they occupied on the riser you replaced.

1. Set the new riser 0 on a clean, flat surface

and open the plastic retaining clip, as shown
on Figure 13-14.
2. Remove the filler blanks that cover PCIe slots
0 and 1.
3. Discard the blanks. They are not reused.

Figure 13-14. Removing Riser 0 Blanks

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Step 14. Reinstall PCIe Cards (Cont'd)

4. On the new riser 0, carefully reinstall

the PCIe cards, first in slot 1 (the bot-
tom slot) and then in slot 0 (the top
slot). Make sure that each card is
fully seated in the slot and that its
front panel is flush with the front
panel of the riser. See Figure 13-15.
5. Close the plastic retaining clip to
secure the cards in place.

Figure 13-15. Installing PCIe Cards Into Riser 0

Step 15. Install New Riser 0

Install the new riser 0 by gently setting

it in place in the chassis and then
pressing it down evenly until it is fully
seated in its connectors. See Figure
13-16.
Make sure you press the riser
down evenly to prevent con-
necting the leads at an angle.

Figure 13-16. Install New Riser 0

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Step 16. Reinstall and Restart the Controller

1. Align the pins on the left and

right edges of the cover with the
slots in the controller body, as
shown in Figure 13-17.
2. Lower the cover onto the con-
troller body.
3. Press down on the pads on the
controller cover and slide the
cover forward about ½” to lock it
in place.

Figure 13-17. Replacing the Controller Cover

4. Align the controller with the con-

troller slot. See Figure 13-18.
5. Keeping the retaining bar in the
down position, slide the con-
troller into the slot until the con-
troller panel is flush with the
FlashArray//M rear panel.
6. Slide the retaining bar upward
until it latches into place.
7. Tighten the controller captive
screw.
The controller automatically
powers on if power is connected
on the FlashArray//M.
Figure 13-18. Reinstalling the Controller
8. Reconnect the cables that you
labeled and disconnected.

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Step 17. Connect SAS Cables

For each SAS cable you removed
1. Insert the SAS cable connector into the controller port designated by the temporary label attached to
the cable.
2. Verify that the label on the connector matches the label of the port (see Figure 13-19).

Figure 13-19. Connecting SAS Cables

3. Verify that the connector latch has engaged by pulling the cable gently until resistance is felt.
Do not remove temporary labels until the procedure is complete and you have tested both host I/O
and CLI and GUI functionality. After testing, remove all temporary labels.

Step 18. Connect 1-GbE Cables

1. Connect the 1GbE management cable to the ETH0 port on
the controller. See Figure 13-20.
2. Verify that the connector latch is engaged by pulling the cable
gently until you feel resistance.
3. Connect the 1GbE management cable to the ETH1 port on
the controller (if a cable was present) and verify it as well.
Do not remove temporary labels until the procedure is com-
plete and you have tested both host I/O and CLI and GUI
functionality. After testing, remove all temporary labels.

Figure 13-20. Connecting 1-GbE

Cables

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Step 19. Connect Host and Replication Cables

For each host and replication cable:
1. Make sure that the temporary label on the cable
matches the port number.
2. Push the connector into the transceiver (optical) or port
socket (10-GbE copper). See Figure 13-21.
3. Verify that the connector latch is engaged by pulling the
cable gently until you feel resistance.
Do not remove temporary labels until the procedure is
complete and you have tested both host I/O and CLI
and GUI functionality. After testing, remove all tem-
porary labels.
Figure 13-21. Connecting a Host Cable
(FC Shown)

Step 20. Verify the Replacement

Request that the customer or Pure Storage Technical Support representative use the Purity GUI or CLI
to verify the replacement. See Figure 13-22 for an example of GUI indicators and Figure 13-23 for an
example of CLI indicators that reflect an operational quad-port SAS card.

Figure 13-22. GUI Display Showing a Healthy Quad-Port SAS Card

pureuser> purehw list --type sas

Name Status Identify Slot Index Speed Temperature Details
CT0.SAS0 ok - - 0 24.00 b/s - -
CT0.SAS1 ok - - 1 24.00 b/s - -
CT0.SAS2 ok - - 2 24.00 b/s - -
CT0.SAS3 ok - - 3 24.00 b/s - -
Figure 13-23. CLI Display Showing Quad-Port SAS Card Failure

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 Procedure 14: Replacing PCIe Cards

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Introduction
PCIe card slots are installed in removable risers in FlashArray//M controllers. To install PCIe cards in a
controller, you must remove the controller from the FlashArray//M chassis and then remove the appro-
priate riser. Riser 0 contains PCIe card slots 0 and 1. Riser 1 contains PCIe card slots 2 and 3. See
"Replacing a Controller" on page 49 for more information on removing and reinstalling controllers.
Slot installation priority is PCIe slot 2, slot 0, and then slot 1. See Figure 14-1 for the slot locations.

Figure 14-1. FlashArray//M Controller Panel

PCIe slot 3 only supports the InfiniBand card that is provided with FlashArray//M upgrade packages.
Pure Storage does not support the installation of PCIe cards in this slot.

PCIe Card Installation Steps

☐ Step 1. Change the PCIe Card Bracket 122

☐ Step 2. Remove the Controller 123
☐ Step 3. Remove the Controller Lid 124
☐ Step 4. Remove Riser 1 124
☐ Step 5. Remove Blank or PCIe Card from Riser 1 125
☐ Step 6. Install PCIe Card into Riser 1 126
☐ Step 7. Remove Riser 0 126
☐ Step 8. Remove Blanks or PCIe Cards from Riser 0 127
☐ Step 9. Install PCIe Cards into Riser 0 128
☐ Step 10. Reinstall the Risers 128
☐ Step 11. Install Optical Transceivers 129
☐ Step 12. Reinstall and Restart the Controller 130

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Introduction (Cont'd)
Tools and Equipment (Provided by Pure Storage)
l PCIe cards and optical transceivers for the PCIe card slots. The transceiver types you use depend
on the link speed required. Verify that the transceivers you are installing are the correct type for the
Fibre Channel or 10-GbE host interface (request assistance from Pure Storage Technical Support
if necessary).
l Phillips screwdriver (used if you must replace the PCIe card front bracket).

Recommended Tools (Not Supplied by Pure Storage)

l Anti-static work area large enough for the equipment, with electrical power available.

l ESD protection (e.g., wrist strap) for use while swapping PCIe cards.

l A local console (either a VGA monitor and USB keyboard, or a computer equipped with a serial-to-
USB converter and terminal emulation software set to communicate at 115,200 bps, no parity, 8
data bits, and one stop bit).

l Incidental tools (e.g., pliers).

Return all replaced and unused parts to Pure Storage.

FlashArray Power During Replacement

You can replace this component while the array is operating; if, however, the customer wants you to
power off the array during the procedure, follow the instructions in " Appendix A: Powering a FlashAr-
ray//M Off and On" on page 140.

Estimated Time for Replacement: 30 Minutes

This includes all necessary unpacking, repair, and repacking tasks. This does not include any optional
customer-requested operations such as array power off and on.

Supported PCIe Cards

The FlashArray//M system supports the following PCIe cards:
l 2-port 10-Gb Ethernet card with optics
l 2-port 8-Gb Fibre Channel card with optics (not supported on FlashArray//M R2)
l 2-port 16-Gb Fibre Channel card with optics
l 4-port 16-Gb Fibre channel card with optics

Video
For a video of this procedure, refer to Replacing a PCIe Card.

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Step 1. Change the PCIe Card Bracket

PCIe cards are shipped with a long bracket installed, which is compatible with PCIe slots 0 and 1 on a
FlashArray//M controller. If you are installing a PCIe card in slot 2, you must remove the long bracket and
replace it with a short bracket (provided with the PCIe card).

Make sure to observe proper electrostatic handling guidelines when handling PCIe cards. Refer to
FlashArray Safety and Compliance for more information.
1. Remove the PCIe card from its antistatic bag and set it
down on a clean, flat surface.
2. Being careful not to touch the exposed circuitry on the card,
loosen and remove the screws that hold the front bracket to
the PCIe card. Set the screws aside. You will use the
screws to attach the short bracket. See Figure 14-2.

Figure 14-2. Removing the Long

Bracket
3. Align the short bracket and tighten the screws into the PCIe
card. Make sure that the ports align properly and that the
base of the bracket aligns properly with the card. See Fig-
ure 14-3.
Be careful not to overtighten the screws or you might dam-
age the PCIe card.

Figure 14-3. Installing the Short

Bracket

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Step 2. Remove the Controller

Do not remove the power

cords. The power cords sup-
ply power to the entire sys-
tem and are independent of
the controllers.
1. Loosen the orange captive
screw on the rear panel of
the controller. See Figure
14-4.
Use a Phillips screwdriver
to loosen the screw if neces-
sary.

Figure 14-4. Loosening the Captive Screw

2. Rotate the controller retain-

ing bar downward and pull
the controller from the
chassis. See Figure 14-5.

Figure 14-5. Removing the Controller

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Step 3. Remove the Controller Lid

1. Place the controller on a
clean, flat surface.
2. Press the controller cover
pads, slide the cover toward
the retaining bar about 1/2
inch, and then lift the cover
off. See Figure 14-6.

Figure 14-6. Removing the Controller Cover

Step 4. Remove Riser 1

Observe proper electrostatic handling
guidelines when handling PCIe cards.
Make sure you remove the correct
riser. Slots 0 and 1 are in Riser 0.
Slots 2 and 3 are in Riser 1.

PCIe cards are shipped with a long or

short front-panel bracket. For Riser 1,
make sure the card has the short
bracket installed before you begin. If
necessary, replace the bracket, as
described in "Change the PCIe Card
Bracket" on page 122.

1. Use two hands to remove Riser 1.

Grip the two finger holds as shown in
Figure 14-7, grasp the riser frame,
and pull it straight up to remove it from
the chassis.
Figure 14-7. Removing Riser 1
2. Set Riser 1 on a clean, flat surface.

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Step 5. Remove Blank or PCIe Card from Riser 1

Make sure to observe proper electrostatic handling guidelines when handling PCIe cards. Refer to
FlashArray Safety and Compliance for more information.

1. Open the plastic retaining clip on

the riser.
2. Remove the blank (Figure 14-8)
or PCIe card (Figure 14-9) in
PCIe slot 2.
If a blank is present in PCIe slot
3, leave it in place. This slot is
reserved.

3. Discard blank. It is not reused. If

you removed a PCIe card, set it
aside for return to Pure Storage.

Figure 14-8. Removing Riser 1 Blank

Figure 14-9. Removing Riser 1 Card

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Step 6. Install PCIe Card into Riser 1

Make sure to observe proper electrostatic handling guidelines when handling PCIe cards. Refer to
FlashArray Safety and Compliance for more information.

1. Carefully install the PCIe card.

Make sure that the card is fully
seated in its connector and that
its front panel is flush with the
front panel of the riser. See Fig-
ure 14-10.
2. Close the plastic retaining clip to
secure the card in place.

Figure 14-10. Installing a PCIe Card Into Riser 1

Step 7. Remove Riser 0

Make sure you remove the correct
riser. Slots 0 and 1 are in Riser 0.
Slots 2 and 3 are in Riser 1.

1. Grip Riser 0 by the two finger holes

as shown in Figure 14-11 and pull it
straight up to remove it from the
chassis.
2. Set Riser 0 on a clean, flat surface.

Figure 14-11. Removing Riser 0

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Step 8. Remove Blanks or PCIe Cards from Riser 0

Make sure to observe proper electrostatic handling guidelines when handling PCIe cards. Refer to
FlashArray Safety and Compliance for more information.

1. Open the plastic retaining clip on

the left side of Riser 0.
2. Remove blanks (Figure 14-12) or
PCIe cards (Figure 14-13) from
PCIe slots 0 and 1.
3. Discard blanks. They are not
reused. Set PCIe cards aside for
return to Pure Storage.

Figure 14-12. Removing Riser 0 Blanks

Figure 14-13. Removing PCIe Cards

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Step 9. Install PCIe Cards into Riser 0

1. Carefully install the PCIe cards, first

in slot 1 (the bottom slot) and then in
slot 0 (the top slot). Make sure that
each card is fully seated in the slot
and that its front panel is flush with
the front panel of the riser. See Fig-
ure 14-14.
2. Close the plastic retaining clip to
secure the cards in place.

Figure 14-14. Installing PCIe Cards Into Riser 0

Step 10. Reinstall the Risers

Replace each riser by gently setting it in place in

the chassis and then pressing it down until it is
fully seated in its connectors. See Figure 14-15.

Figure 14-15. Reinstalling the Risers

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Step 11. Install Optical Transceivers

Install optical transceivers into the PCIe card slots. See Figure 14-16.

Disconnected Fibre Channel connectors might emit invisible

laser radiation. Do not look directly into connectors.

Figure 14-16. Installing

Optical Transceivers and
Connecting Cables

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Step 12. Reinstall and Restart the Controller

1. Align the pins on the left and

right edges of the cover with the
slots in the controller body, as
shown in Figure 14-17.
2. Lower the cover onto the con-
troller body.
3. Press down on the pads on the
controller cover and slide the
cover forward about ½” to lock it
in place.

Figure 14-17. Replacing the Controller Cover

4. Align the controller with the con-

troller slot. See Figure 14-18.
5. Keeping the retaining bar in the
down position, slide the con-
troller into the slot until the con-
troller panel is flush with the
FlashArray//M rear panel.
6. Slide the retaining bar upward
until it latches into place.
7. Tighten the controller captive
screw.
The controller automatically
powers on if power is connected
on the FlashArray//M.
Figure 14-18. Reinstalling the Controller
8. Reconnect the cables that you
labeled and disconnected.

This completes the PCIe card installation procedure.

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 Procedure 15: Installing Flash Modules

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Introduction
Flash Modules and blanks are provided in 10-packs or as singles. Flash Module and blank 10-packs are
included with the FlashArray//M chassis shipments. Flash Module and blank singles are shipped as
replacements. See Table 15-1 for a complete listing.
Table 15-1. Flash Module Packages and Singles

Item Part Number

Flash Modules, 512 GB, 12-pack 80-0393-00
Flash Modules, 1 TB, 12-pack 80-0388-00
Flash Modules, 2 TB, 12-pack 80-0327-00
Blank 12-pack 80-0325-00
Flash Modules, 512 GB, 10-pack 80-0219-00
Flash Modules, 1 TB, 10-pack 80-0220-00
Flash Modules, 2 TB, 10-pack 80-0221-00
Blank 10-pack 80-0222-00
Flash Module, 512 GB, single 80-0232-00
Flash Module, 1 TB, single 80-0233-00
Flash Module, 2 TB, single 80-0234-00
Blank, single 80-0238-00

Flash Module Installation Steps

☐ Step 1. Remove Flash Modules and Blanks 133

☐ Step 2. Install Flash Modules 134
☐ Step 3. Reinstall the Bezel 135

Video
For a video of this procedure, refer to Replacing a Flash Module.

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Step 1. Remove Flash Modules and Blanks

Make sure you only remove faulty Flash Mod-
ules. Leave the others in place.
1. To release the bezel, press the Bezel
latches and pull forward. See Figure 15-1.
2. To remove a Flash Module, press the clip
with your thumb to unseat the module, and
then gently pull it from the slot. See Figure
15-2.
To remove a blank, grasp it by the retaining
clips using your thumb and index finger
and gently pull it from the slot.
3. Set the old Flash Module aside for later ship-
ment to Pure Storage. Figure 15-1. Removing the Bezel

Figure 15-2. Removing Flash Modules and Blanks

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Step 2. Install Flash Modules

Make sure you install compatible Flash Modules or blanks. The Flash Module label shows the dens-
ity (i.e., 512 GB, 1 TB, or 2 TB) and the text "FM" (see Figure 15-3).
Flash Modules are packed in electrostatic safety bags. Make sure to observe proper electrostatic
handling guidelines when removing and installing Flash Modules.
Make sure all unused slots are filled with blanks.

1. Remove the Flash Module or blank from the package.

2. To install a Flash Module, open the Flash Module latch with your thumb or index finger and slide the
Flash Module into the slot, closing the latch after you seat it. See Figure 15-3.
To install a blank, slide the blank into the slot until the blank front panel is flush with the chassis
front panel. Blanks do not have a latching mechanism.
If you are installing multiple Flash Modules or blanks, install them from left to right, starting with the
lowest open slot. Install all 10 Flash Modules or blanks in the pack.

3. Make sure that Flash Modules and blanks are fully inserted. You can verify that Flash Modules are
seated by pulling gently until you feel resistance.

Figure 15-3. Installing Flash Modules

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Step 3. Reinstall the Bezel

Reinstall the bezel, aligning the power connector with the logo illumination socket on the front panel. See
Figure 15-4.

Make sure the asset tag is inserted all the way into its slot or you will be unable to install the bezel.

Figure 15-4. Reinstalling the Bezel

This completes the Flash Module installation procedure.

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 Procedure 16: Installing Rails

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Introduction
FlashArray//M includes two rails, labeled right and left. The rails have locating pins (for square- and
round-hole racks) or positioning studs (visible if you unscrew and remove the locating pins for threaded-
hole racks) that you align with the holes in the rack.

Install all rails before mounting controllers and storage shelves.

Four screws and two cage nuts are required for the installation of the rails and chassis. One spare
screw and one spare cage nut are provided.

Install Rails
1. (Square-hole racks only) Install the #10-
32 cage nuts (from the Accessory Kit) on
the front of the rack, as shown in Figure
16-1.
On round-hole racks, use clip nuts (not
provided by Pure Storage) instead of cage
nuts.

Figure 16-1. Installing Cage Nuts

2. Install one of the two rails (the installation
order does not matter) by pulling the
spring-loaded lever back and inserting the
locating pins or positioning studs in the
front mounting post at the desired height.
Release the lever once the rail is in place.
See Figure 16-2.

Figure 16-2. Installing a Rail (Front Post)

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Step 0. Install Rails (Cont'd)

3. Extend the rear of the rail until the locating
pins or positioning studs reach the rear
mounting post, and press the rail into the
rear post until the latch engages. See Figure
16-3 (left rail shown).
4. Install the second rail.
Make sure to install the rear of each rail into
the post holes that are at the same height as
the holes being used on the front post. Other-
wise, the chassis might slide off the rails caus-
ing personal injury and damage to the
FlashArray//M. Figure 16-3. Installing a Rail (Rear Post)

This completes the rail installation procedure.

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 Appendix A: Powering a
FlashArray//M Off and On

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Appendix A: Powering a FlashArray//M Off and On

You can perform most FlashArray service operations while the FlashArray is online. For some pro-
cedures, you might have to remove an affected controller or power a FlashArray off. In addition, a cus-
tomer might want FlashArrays powered off for service, whether or not this is actually required. To power
off a FlashArray for service, perform the procedure below.
When powering off a FlashArray//M, power off the chassis before powering off add-on shelves.

When powering on a FlashArray//M, power on add-on shelves and wait 10 seconds before power-
ing on the FlashArray//M chassis.

Powering Off Arrays and Shelves

Power off the FlashArray//M before powering off any add-on shelves (if any are installed).

Powering Off a FlashArray//M

1. Unwrap the captive strap from each power plug. See Figure
17-1.
2. Remove power plug from PSU socket 0.
3. Remove power plug from PSU socket 1.
You are not required to shut Purity down or switch a controller
off before removing the power plug.

Figure 17-1. Removing the

Captive Strap

Powering Off a Storage Shelf

Turn both PCM power switches to the off (O) position. See Figure 17-2.

Figure 17-2. PCM Power Switches

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Powering On Arrays and Shelves

Power on add-on shelves (if any are installed) before you power on the FlashArray//M.

Powering On an Add-on Shelf

Power on add-on shelves, starting with the lowest ID number and proceeding to the highest.

1. Plug power cords into add-on

shelf PCMs, secure with wrap-
around collars (see Figure 17-3),
and connect cords to rack power.
2. Connect all SAS cables from the
shelf to the FlashArray//M. See
the FlashArray//M SAS Cabling
diagram in the Add-on Shelf
Quick Installation Guide for
cabling instructions.
3. Switch the PCM power switch on
( ▬ ) and wait 10 seconds before
proceeding. Figure 17-3. Powering On the Add-on Shelf

4. Verify that the four LEDs next to

the shelf IOM SAS ports on each
shelf that is connected to a cable
are illuminated. LEDs might blink
due to I/O activity. See Figure 17-
4.

Figure 17-4. Checking SAS Connections

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Power on Arrays and Shelves (Cont'd)

Powering On a FlashArray//m
Power on PS0 and PS1 as follows (Figure 17-5
shows PS0):

1. Connect the PS0 power cord to the PS0

power connector and secure the connector to
the chassis as follows:
l Lower the power supply handle.
l Make a loop in the power cord near the plug
and wrap the captive strap around the loop.
l Insert the plug into the power supply socket.
Securing the captive strap prevents you from
accidentially disconnecting power to the sys-
tem.
Figure 17-5. Securing the Power Cord
2. Connect and secure the PS1 power cord as described in step 1.
3. Connect the PS0 power cord to the AC power distribution unit (PDU). After you connect the
power, the controller LEDs illuminate and the controller fans start.
4. Connect the PS1 power cord to a separate AC PDU to ensure redundancy.
5. Refer to the Pure Storage software documentation for information on configuring and starting the
Purity software.
If LEDs do not illuminate, make sure that the add-on shelves and FlashArray//M are powered on,
and check SAS connections before contacting Pure Storage Technical Support for assistance.

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 Appendix B: Reinstalling an HBA

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Appendix A: Reinstalling SAS HBAs

During a quad-port SAS card replacement, if the old riser 0 contains an HBA, there are special instruc-
tions for reinstalling it into a quad-port SAS card. After you remove the old riser 0, perform the following
steps to reinstall the HBA into the quad-port SAS card, and then resume installing the new riser 0 at
"Install New Riser 0" on page 114.

Install the HBA into PCIe Slot 1

1. Open the plastic retaining clip on the left side

of riser 0, as shown on Figure 18-1.
2. Rotate the plastic retaining clip outward.
3. Remove the filler blanks that cover PCIe
ports 0 and 1 and discard them. They are
not reused.
4. Turn riser 0 upside down and set it down on
the working surface.

Figure 18-1. Removing Riser 0 Blanks

5. Tip the HBA slightly and extend the ports of

the card through the slot 1 aperture on riser
0. Do not insert the card into the slot yet.
See Figure 18-2.

Figure 18-2. Inserting Ports Through Aper-

ture

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Install the HBA into PCIe Slot 1 (Cont'd)

6. Lower the rear of the HBA and align the

edge with the plastic guides. See Figure
18-3.

Figure 18-3. Aligning HBA with Guides

7. Slide the HBA between the plastic guides

and into the slot. See Figure 18-4. Make
sure that you do the following:
l Fully engage the HBA connector leads.
l Fully seat the HBA front bracket, with the
tab inserted and the outer edge of the
card flush with the outer edge of the riser
(next to the retaining clip).

Figure 18-4. Inserting the HBA

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 Pure Storage, Inc.
Twitter: @purestorage

650 Castro Street, Suite 260

Mountain View, CA 94041
T: 650-290-6088
F: 650-625-9667

Sales: [email protected]
Support: [email protected]
Media: [email protected]
General: [email protected]