TapRooT®

Software Overview

TapRooT® Support:
Monday – Friday: 7:30 am – 5:30 pm EST
Phone: 001 (865) 357-0080
Email: [email protected]
Last Revised April 13, 2023

Copyright 2023 by System Improvements, Inc, Knoxville, TN. All Rights Reserved Worldwide. Duplication Prohibited. 1
 Table of Contents
Accessing TapRooT® . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Home Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
User Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Search/ Filter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Event/ Corrective Action . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Incident with Investigation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 to 12
Sharing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 to 14
Attachments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 to 16

What Happened? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 to 46
• Basic VS Major Investigations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 to 19
• SnapCharT®. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 to 46
• TapRooT® Specific SnapCharT® Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
• Shapes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
• Creating a SnapCharT® . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
• Connecting Shapes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
• Assumptions, Causal Factors and Safeguards. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
• SnapCharT® Attachments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
• Deleting Chart Elements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
• Creating a SnapCap . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 to 30

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 Table of Contents

• Optional Techniques . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 to 44
• Equifactor® Analysis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 to 33
• Change Analysis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 to 36
• Safeguard Analysis. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 to 38
• CHAP Analysis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 to 41
• Causal Factor Analysis. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 to 43
• Root Cause Tree® . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
• Drop Zone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
• Versions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Why?. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 to 53
• Root Cause Tree®. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49 to 53
• Tree View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
• Question View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
• Root Cause Tree® Evidence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52 to 53

Building the Fix. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54 to 78

• Corrective Action Plan. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55 to 63
• Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64 to 72
• Report Template . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69 to 70
• Grade Investigation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73 to 75
• Lessons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76 to 77
• Contact Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

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 Accessing TapRooT®

• In a browser, type the URL for the software.

• Personal Software Subscriptions:
taproot6.com
• On-premise and Hosted Subscriptions:
URL provided by company

• Enter your username and password, then click the

button.

• If you forget your password, click the

link.

• On the password recovery page, enter the

email address associated with your account
and press .

• Go to your email client to view the change

password email. Click on the included link to
create a new password.

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 Home Page
2

6
4 5

➀ Navigation Bar Allows access to the main sections of the site.

➁ User Settings Sets individual site preferences and changes password.
➂ Overview Allows access to tutorial and explanation of the TapRooT® software.
➃ Search/ Filter Searches and filters based on criteria.
➄ Events/ Corrective Toggles between the Events and Corrective Actions views.
Actions Toggle
➅ Announcements Displays updates and important news.
➆ Events Lists viewable events.

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 User Settings

Change User Settings

• Click to open the User Settings.

• To change language, click . Select the language

you want to use.

• Click .

• The next set of section in the user settings menu

are the default options of tools such as the Root
Cause Tree@ views and the Corrective Action
Preferences.
• Click the radio button next to the view of
your choice.
• Click .

Change User Password

• Click .

• Type your new password.

• Retype your password.

• Click .

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 Search/ Filter

Search
The Search function allows you to define which Investigation, Incident or Audit you would like to see.

• To search, type in the search box and the

Investigations, Incidents and Audits will update
automatically.

Filter
Filters allow you to search your Investigations, Incidents and Audits based on chosen criteria.

• Click the required checkboxes under Phases, Types and

Date Range or type a date range in the From and To
input fields.
• Investigations, Incidents and Audits are filtered
automatically.
• To reset filters to the default their settings,
click .

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 Events/ Corrective Actions

The Events/ Corrective Actions Toggle allows you to switch from the Events view to the Corrective Actions
view or vice versa.

• Click to change your view.

• The Events view displays the:

• Incidents
• Investigations
• Audits

• The Corrective Actions view displays the:

• Event Name
• Event Type
• Corrective Action Name
• Corrective Action Type
• Corrective Action Due Date
• Corrective Action Responsible Person
• Corrective Action Status
• Corrective Action Task Status

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 Incident with Investigation

Creating an Incident with Investigation

• To begin creating an incident, locate the navigation
bar.

• Hover over .

• Scroll to, then click on .

• There is also an option to create an incident
without an investigation.
• Choose for minor events that need only
be recorded.

• This loads the Details page. Here, you are asked to

fill out some basic information.
• Asterisks denote required fields.
• Arrows launch list windows.
• Question marks provide explanatory
information.

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 Incident with Investigation

• Fill in each field on the Details Page.

• Give the incident an appropriate name.

• Select the date the incident occurred.

• Add the Incident Time if known.

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 Incident with Investigation

• Click the arrow icon next to Location. In the new

window, select the location where the incident
occurred.

• Repeat the previous instructions to choose the

Classification to which the incident belong.

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 Incident with Investigation

• On-premise and Hosted users can utilize the

Confidential field. Click the check box to mark
incident as confidential.

• To make your investigation visible in the TapRooT®

App, click the check box.

• Click .

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 Sharing

On-premise and Hosted users can share investigations with other members of their team.

• Under the Incident tab, click the Sharing button.

• This launches the Sharing window.

• Click .

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 Sharing

• Begin typing the name of the individual that you

would like to add to your investigation.
• The People list will auto-populate with
available names.

• Check the box associated with the permission level you would like to grant your colleague.

View: Allows the Edit: Allows the Display on Report:

individual to see your individual to Displays the
investigations but not make changes to individual’s name
change them. your investigation. on reports.

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 Attachments

Attachments enrich an investigation by providing additional information related to the event. After creating an
incident, you can attach text and image files gathered during evidence collection.

• To attach a file, click the tab.

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 Attachments

• Click on the appropriate folder on the left.

• The Add File window will display a button to Add
File or you can Drag and Drop files here.

• To preview an attachment, click the eye icon.

• To edit an attachment, click the pencil icon.
• To remove an already uploaded file, click the trash icon.

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 What
Happened?

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 Basic VS Major Investigations

TapRooT® utilizes two investigation workflows. For low to medium-risk incidents the Basic workflow offers a
simplified process. Users may choose the Basic workflow with or without Equifactor® Mode. For high-risk
incidents that require a full investigation use the Major workflow.
• Choose either the Major or Basic workflow by
clicking the toggle bar located on the Investigation
page.

• On the Basic workflow toggle Equifactor® Mode off

or on.

• Basic with
Equifactor®
Mode toggled off:

• Basic with
Equifactor®
Mode toggled
on:

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 Basic VS Major Investigations

• Major:

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 SnapCharT®

The first technique used in an investigation is the SnapCharT®. In this chart, document all the data collected
around an incident.

• To open the chart, click the SnapCharT® link,

available on the TapRooT® page.
• You may also use the TapRooT® slider to
click .
• This opens the SnapCharT® editor in a new
window.

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 SnapCharT®
1
2
3

➀ Tool Bar SnapCharT® Editing tools. Hover over each icon to see its function.
➁ Workspace Building space for SnapCharT®.
➂ Shapes SnapCharT® building blocks.
➃ Optional Techniques Integrated additional options such as, Equifactor®, Change Analysis and so on.
➄ Drop Zones Drop site for SnapCharT® elements created through additional techniques.
➅ Versions Additional versions of SnapCharT®.

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 SnapCharT®

TapRooT® Specific SnapCharT® Tools

• Insert Link Allows users to insert a hyper link into the SnapCharT®. Link requires https:// or
http://.
• Change to Event On a condition, changes the shape to an event.

• Change to On an event, changes the shape to a condition.

Condition
• Causal Factor Identifies a condition or event as a causal factor and generates a RooT Cause
Tree®.
• Add Attachment Allows user to attach attachments directly to a shape.
Link
• Image Capture Generates SnapCaps (images) of the SnapCharT®.

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 SnapCharT®

Shapes
• Events: Use for descriptions of what or who does
what.

• Condition: Use for known information about an

event.

• Incident: Use to represent what is usually the worst

thing that happened.

• Connector: Use when a SnapCharT® is too wide for

one page. The connector shows the beginning and
end of a break.

• Text: Use for additional information that does not

fit the function of a shape, for example, date/time.

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 SnapCharT®

Creating a SnapCharT®
• To start creating a chart, click on a shape, hold and
drag to the workspace. Release.
• Before releasing a shape, it is displayed as an
outline to help with placement.

• After placing a shape, you can start typing right

away.

• Continue to place shapes until you have the first

draft of your SnapCharT®.

• Use Grid and Guide to help format the

spacing and placement of each shape.

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 SnapCharT®

Connecting Shapes
• To connect shapes, click the blue triangle on the perimeter of your first shape and and drag to your second
shape.

• Notice the difference between connecting Events, Incidents and Conditions.

• Arrows connect events and incidents to show a progression through time.
• Lines connect conditions.

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 SnapCharT®

Assumptions, Causal Factors and Safeguards

During evidence collection some events or conditions reported may begin as unproven information. These are
represented on the SnapCharT® as assumptions.

• To change an event or condition to an assumption, click on the shape then click the assumption icon in
the tool bar. This changes the outline of the shape to dotted lines.

• Follow the same process to indicate a Causal Factor or a Safeguard . These are identified by
their respective icons on the SnapCharT®.

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 SnapCharT®

SnapCharT® Attachments
Adding an Attachment to a shape allows you to easily associate pictures or documents to their counterparts
in the SnapCharT®.

• To add an attachment to a shape, click on the

shape then click the Add Attachment button .

• In the Attachments window, click the item you

would like to attach.

• Click .

• An Attachment is indicated by the icon appearing

next to your shape.

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 SnapCharT®

Deleting Chart Elements

• To remove a shape or a line that is not connected to a Causal Factor, click on the shape or line to highlight
it then press the delete key on your keyboard.

• To delete a shape that is connected to a Causal Factor, you must first remove the Causal Factor.

• Click on the shape, then click the Causal Factor button. The software will display a warning. Click .

• After removing the Causal Factor, click on the shape then press the delete key on your keyboard.

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 SnapCharT®

Creating a SnapCap
A SnapCap is an image of the SnapCharT® that is generated using the image capture feature.

• Click the Image Capture button to begin.

• This opens Capture Mode.

• Click on the screen and drag to select an image

area. This highlights the selected space.

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 SnapCharT®

• If the image is as desired, click the camera icon

at the bottom of your selection to take the
SnapCap.

• Name the file. Click .

• If the image is not as desired click the ‘x’ icon

and reselect the image.

• To close image capture mode without closing the

SnapCharT®, click .

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 SnapCharT®

Optional Techniques
Used to gather information to populate the SnapCharT®.

• Access the Optional Techniques by clicking the

Optional Techniques tab on the left-hand side of
the SnapCharT®.
• There are six Optional Techniques to choose
from: Equifactor®, Change Analysis,
Safeguard, CHAP, Causal Factor and Root
Cause Tree®.

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 SnapCharT®

Equifactor® Analysis
Equifactor® is a tool used to troubleshoot common equipment problems.

• To use this technique, click the plus sign next

to Equifactor®.

• Give the Equifactor® analysis a name, number or

identifier.

• Click . This opens the Equifactor® window.

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 SnapCharT®

• Select the set of tables that best fit your purpose.

• Click on a category to expand it.

• Use the menu buttons located to the right of the Select

table to make your selection.
Set all selections to No
Erase
Analysis Comments
Add Condition to SnapCharT®

• Click to add a Condition the Drop Zone.

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 SnapCharT®

Change Analysis
An evaluation technique, focused on changes or differences in a situation or process.

• To begin, click the plus sign next to Change

Analysis.

• This opens the Change Analysis window.

• Enter a name, number or identifier.

• Click .

• In the text box that appears, type a performance

factor.

• Click .

• If you make a mistake, click . Retype

performance factor.

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 SnapCharT®

• You can add multiple performance factors. To do

so, click .

• Type additional performance factors.

• Click when completed, to move to

the next stage of the analysis.

• The next window will be titled with your first

performance factor.

• In the proper performance text box, describe the

way that your factor should perform.

• In the incident performance text box, type the way

that your factor performed during the incident.

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 SnapCharT®

• When the incident performance and the proper

performance are the same, click to duplicate
the text from proper performance into the incident
performance.

• Click the condition button next to the proper or

incident performance to add the performance to
the Drop Zone as a condition.

• Click the event button next to the proper or

incident performance to add the performance to
the Drop Zone as an event.

• Click the green arrow to analyze the next

performance factor.

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 SnapCharT®

Safeguard Analysis
A safeguard analysis looks at the process or system that allows a hazard to reach a target.

• Click the plus icon next to Safeguard Analysis

to begin.

• Type a Hazard.

• Type a Target.

• Click the question mark icon to access

explanatory information.

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 SnapCharT®

• Click to add a safeguard.

• Type your safeguard in the text box that appears.

• Click to confirm your entry.

• If you make a mistake, click .

• Click to add Safeguard to the Drop Zone as an

event.

• Click to add Safeguard to the Drop Zone as a

condition.

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 SnapCharT®

CHAP Analysis
CHAP stands for Critical Human Action Profile. This analysis technique evaluates a process by looking at the
human actions associated with it. CHAP examines what an individual should do versus what they did during
the incident. It also looks at the resources the individual needed to complete their task versus what
resources they had to work with during the incident.

• Begin your CHAP analysis by clicking the green

plus sign next to CHAP.

• Give your task a name, number or identifier.

• Click the question mark for explanatory

information.

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 SnapCharT®

• Click to add a human action.

• Click to save and add another human action.

• If you make a mistake, click .

• If an action is critical to the process, click to

mark it as such.

• Click to analyze the critical human

action.

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 SnapCharT®

• In the window that opens, answer the questions

on the identified critical human factor for the
proper performance and the incident performance.

• Click for explanatory information.

• Click to add data to the Drop Zone as a

Condition.

• Click to add data to the Drop Zone as an Event.

• Click to copy the data from the proper

performance column to the incident performance
column.

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 SnapCharT®

Causal Factor Analysis (Optional Technique)

• To use the Causal Factor optional technique, click

the plus sign next to Causal Factor.

• Choose the appropriate category.

• Click .

• Answer each question.

• Scroll down to move the next question.

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 SnapCharT®

• For questions 4 to 8 click to add an

answer.

• Click to save your answer.

• Click to add data to the Drop Zone as the

incident.

• Click to add data to the Drop Zone as a condition

and if the condition is a causal factor.

• Click to add data to the Drop Zone as an event

and if the event is a causal factor.

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 SnapCharT®

Root Cause Tree® (Optional Technique)

The Root Cause Tree® under Optional Techniques is read-only and available in tree and question view.

• Click the plus sign next to the Root Cause

Tree®, to begin.

• Click the toggle bar to choose Question View

or Tree View.

• Click to add information to the Drop Zone.

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 SnapCharT®

Drop Zone
Drop Zone shapes are created through the Optional techniques.

• To add a Drop Zone shape to the chart, drag and

drop it into the chart.
• Drop Zone shapes are created as
assumptions.

• Click to delete individual Drop Zone shapes.

• Once you have added all the shapes you need to

your SnapCharT®, click to delete all the
remaining Drop Zone shapes.

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 SnapCharT®

Versions
SnapCharT® Versions allow you to save iterations of your chart.

• To create a version of your chart, click to

save as a copy.

• Type a name for your copy.

• Click .

• Versions are visually differentiated from the

Primary SnapCharT® by a yellow banner at the
top of the window.
• Note: changes made in a Version are not
saved in the Primary chart and vice versa.
• Additionally, you cannot add a Causal
Factor to a Version.

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 Why?

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 Root Cause Tree®

• TapRooT® creates a Root Cause Tree for each

Causal Factor identified in the SnapCharT®.

• To locate the tree, go to the TapRooT® page under

the Investigation tab. Click , then click
mmmmmm .

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 Root Cause Tree®

• There are two formats to the Root Cause Tree®. Choose between the Tree View or the Question View.
Using the toggle bar in the right-hand corner of the window.

Tree View Question View

Root Cause Tree® Tools:

• Select Item • Analysis Comments

• Eliminate Item • Dictionary Questions

• Erase Item • Definition Notes

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 Root Cause Tree®

Tree View
• In the Tree view, hover over each option. This will make the tool bar visible. Make your first selection by
clicking Select Item .

• Only one selection needs to be made at the top of the tree. Once you have selected an option, Cross off
the others. Decisions are displayed visually, as shown below.

• Follow along the tree working from top left to bottom

right. Once you have answered all the required questions
click in the top right of the screen, then close
the window.

• To erase an error, click the Deselect option.

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 Root Cause Tree®

Question View
The Question view goes through the Root Cause Tree® using a series of yes/ no questions.

• Start your analysis in the Question View by clicking on the Category that best fits your Causal Factor.

• Answer the yes/ no questions.

• To clear a category, press the Deselect icon on each category.

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 Root Cause Tree®

Root Cause Tree® Evidence

In both the Question view and the Tree view you can associate dictionary questions directly to your
SnapChart®.

• Click the Analysis Comments icon .

• In the bottom left side of the window that opens, click the Evidence icon .

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 Root Cause Tree®

Root Cause Tree® Evidence

• Click the check box next to the Evidence of your

choice.

• Exit the Evidence window.

• You Root Cause Tree® Evidence is now directly

associated with the shape in your SnapChart®. You
may also add evidence in Equifactor® and Custom
Lists.

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 Building the Fix

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 Corrective Action Plan

Build a Corrective Action

After completing an analysis using the Root Cause Tree®, the next step is to build a Corrective Action.

• To create a Corrective Action, click ,

then .

• This loads the Corrective Action Window.

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 Corrective Action Plan

• Click the checkbox next to the Root Cause you

want to associate with your Corrective Action.

• Click for a description of the Root Cause.

• Type a Corrective Action Name, Description and

Justification.
• Fields outlined in red are required.
• Click for a definition of each field.

• Click .

• This completes the steps for a simple

Corrective Action. For a SMARTER Corrective
Action, add an Implementation, a Verification
and a Validation plan.

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 Corrective Action Plan

• To add an Implementation plan, click the

Implementation link.

• Add a Due Date.

• To add a responsible person, click .

• Type a name.

• If the Responsible Person is an enterprise user,

click the check box next to their name.

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 Corrective Action Plan

• If the Responsible Person is not an enterprise user,

click .

• Add a Description.

• Add Notes.

• Click .

• Repeat the above steps to add a Verification and

a Validation plan.

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 Corrective Action Plan

• Click the Task link to add a Task.

• Click .

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 Corrective Action Plan

• Click the Type input field.

• Select a Task Type from the dropdown menu.

• Add a Date, using the date picker.

• To add a responsible person, click .

• Type a name.

• If the Responsible Person is an enterprise user,

click the check box next to their name.

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 Corrective Action Plan

• If the Responsible Person is not an enterprise user,

click .

• Type a Description.

TapRooT® allows you to add Subscribers to each Task created (if notifications are set up by the admin). These are
individuals you would like to notify when a Task is created or completed.

• To add a Subscriber, click .

• If the subscriber is an enterprise user, click the

check box next to their name.

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 Corrective Action Plan

• If the subscriber is not an enterprise user, type the

user’s name and email.

• Click .

• Click the field next to ‘Notify Subscribers’.

• Select ‘When Task Is Complete’ or ‘Now’.

• Click .

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 Corrective Action Plan

• Click Attachments to add files to the

Corrective Action

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 Reports
TapRooT ® allows you to generate reports using the Report Builder, to create templates using the Template
Builder or create a report from an existing Template.

• To utilize the report tools. Open an investigation. Click the Investigation tab. Click . The builders are
in the bottom left-hand corner of the screen.

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 Reports
The process to create a Report or Template are almost identical. Click . This opens the builder in a
separate window.

2
1

➀ Report Elements Report elements, generated from information already stored in TapRooT®.
➁ Report Sections Header, Body and Footer of report. Click the tabs to change the workspace for each
section.
➂ Editing Tools Allows additional customization.
➃ Report Workspace Build space.

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 Reports

• The TapRooT® report elements are draggable. Click and hold the desired element. Drag it to the
workplace. Release the element.
• The element will fall where the text icon is placed in the workspace.

• There are two types of elements. Grouped

elements allow users to place all the elements in
one section into the workspace at the same time.
Look for the move cursor to begin.

• Single elements are identified by the default

cursor.

• To place a single elements or a portion of a group

element. Expand the menu by clicking the arrow
icon . Click and hold the desired element and
drag it to the workspace.

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 Reports

You can also directly edit elements in the Report using the editing tools.

• In the workspace, click on the element that you would like to edit. Click on the editing tool. The data in the
Report will change accordingly.

• To add text directly to the workspace, click where you would like the text to appear and begin typing.

• Click once the report is completed.

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 Reports

• In the Save Report window that pops up, give the

report a name and description.

• Click .

• The Report is now available on the Report page.

• Click the report’s title to run the Report.

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 Report Template

Create a Report Template

• Click .
• Follow the instruction for creating a report.

Use a Template

• To create a report from a template that already

exists go the Report window.

• Click .

• Click the check box next to the desired template

in the Use a Template window.

• Note: You can also edit the template from this

window by clicking the pen and paper icon .

• Click .

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 Report Template

• The template is now available on

the Report page.

• Click the title of the template or the PDF icon to

run the report.

• Click the pen and paper icon to edit the report.

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 Convert Reports to PowerPoint

• Export your reports and templates to PowerPoint.

• Simply create and save a report and convert your data

and images to PowerPoint by clicking this icon.

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 Convert Reports to PowerPoint

• Once your report is generated, you can utilize the PowerPoint tools to complete your presentation.

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 Grade Investigation
Grading an Investigation
Use the Grade Investigation tool to monitor the efficiency of an RCA, allocate weights to tasks and receive a
letter grade for each investigation.

• To access the grading tool go to the TapRooT®

window.

• Click to access the Report view.

• Click the button.
• This opens the Grade Investigation
window.

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 Grade Investigation

• Each factor in the investigation grading tool represents an area of your Investigation completed by an
investigator and can affect the quality of your RCA.

• Choose a weight for each factor based on the level of importance of that component of your
investigation. For example, if identifying all your Causal Factors is more important than ensuring that your
corrective actions are measurable; give a higher weight percentage to number 2 than you do for number
9. Weights must total 100.

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 Grade Investigation

• Click the icon to read guidance on

how to assign scores.

• Assign a score to your investigations on

a 1-100 scale.

• Use the Comments column to leave

individual comments on each factor
for your investigators.

• To add comments regarding the

Investigation as whole, type in the
Overall Comments section that is
located at the bottom of the screen.

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 Lessons

Lessons Learned is an optional tool that administrators can turn on in the TapRooT® software. This allows users
to document the lessons they learned during an investigation that may be beneficial to other TapRooT® users.

• To create a Lesson, go the Lessons

window.

• Click the plus icon .

• Type an Issue name and the Lesson

Learned.

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 Lessons

• Click the Sharing toggle on or off to

share your Lesson with other users.

• Click the Anonymous toggle on or off.

• Click .

• The lesson is now viewable depending

on the settings you chose.

• If you chose to share your Lesson with

other users, they will be able to click
the thumbs up or thumbs down icon to
upvote or down vote your Lesson.
• Lessons with the most votes are
shown at the top of the list.

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 Questions?
Give Us a Call
001 (865) 539-2139

Technical Issue?
Contact TapRooT® Support
001 (865) 357-0080
[email protected]

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