NELG STEPHEN

LIZARONDO
VIRTUAL ASSISTANT | RECRUITMENT ADMIN

CONTACT PROFILE

+639156318137 Experienced and self-motivated Human Resources Professional with three years of
virtual industry experience administering policies and procedures in the Human
[email protected] Resources Department of a fast-moving virtual assistant company. Proven ability to
establish and maintain excellent communication and relationships with clients.
Excellent time management skills combined with a superior knowledge of the
https://join.skype.com/invite/qbGbx3eEslPJ
customer service industry. Bilingual, hardworking, and ready to join my new team.

Tarlac City, Philippines

MAIN WORK EXPERIENCES

SKILLS
Career Backer
Fast-Learner
Cyberbacker (Graveyard Shift) August 2020 - Present
Quick to Adapt
Client Interaction:
Dedicated and Passionate
Attend introduction calls and schedule interview appointments with clients.
Screen job descriptions provided by clients.
Numerous Basic Computer Skills Prepare candidate profiles and remove contact information from resumes
before sending them to clients.
Problem Solver
Follow up with clients via calls, texts, and emails to schedule rapid-fire and in-
Empathetic depth interviews.
Address client inquiries and provide updates on new hire candidate
Tech-Savvy backgrounds.

Positive Mental Attitude Recruitment Coordination:

Facilitate rapid-fire and in-depth interviews.
Advanced English Written Communication Assist clients with special requests, such as requesting candidates to take DISC
Skills assessments.
Calendar Management Follow up with clients who are awaiting candidate pairing.
Endorse applicants for training or onboarding.
Email Management

Data Entry Onboarding and Training:

Provide instructions to new hires regarding their onboarding schedules.
Administrative Tasks Communicate task lists and login details for new hire candidate background
Detail-Oriented training.
Update various trackers related to candidates and restart processes.
Creative Conduct one-on-one coaching sessions with assigned Career
Consultants/Career Associates.
Photoshop
Assist in chat support when needed.
Video Editing
Feedback and Complaint Handling:
Address queries from new hires regarding the process and next steps.
Assist new hires who receive feedback or complaints, providing necessary
EDUCATION education and information.
Log feedback, complaints, and replacements in the appropriate trackers and
Hotel & Restaurant Management
inform Payroll.
STI College Tarlac Handle client complaints and feedback, coordinating with the training team if
2014 - 2015 necessary.

College Undergraduate General Administrative Tasks:

Assist in organizing theme committees and cyberboards.
Schedule and manage Career Consultant's schedules.
Track new hires for potential client pairing.
Post job advertisements on various social media platforms.
NELG STEPHEN LIZARONDO
VIRTUAL ASSISTANT | RECRUITMENT ADMIN

Global Talent Acquisition Specialist

SOFTWARE Cyberbacker August 2020 - Present

KNOWLEDGE Responsible for manning the On Demand Interview Room, Website chat
support, and Skype calls.
Gsuite
Conduct Initial Interviews
Google Sheets Conduct Final Interviews for successful Cyberbacker applicants
Transfer applicants’ information from Cyberbacker Integrated Information
Zoom Sheet to Career/Sourcing Tracker to Copy of Main.
Update main trackers; Cyberbacker Integrated Information Sheet,
Canva
Career/Sourcing Tracker, and Copy of Main.
Microsoft Excel Create applicants’ folders in AAA- Career’s Temp Drive
Upload resumes and Values Assessment results to applicant’s respective
Skype folders in the AAA - Career’s Temp Drive
Creating CBPA Assessment (Berke) for applicants that successfully passed
Calendly the Initial Interview and Values Assessment.
Recording and uploading interview videos in Initial Interview Recording drive
Monday.com
and Final Interviews drive.
Trello Sourcing potential applicants in different platforms like Kalibrr, OnlineJobs.ph,
Facebook, and the Website capture.
Transfer sourced candidates’ information to Sourcing sheet in
Career/Sourcing Tracker.
Sending job invites to sourced applicants.
Sending email to applicants within 24-48 hours about the status of their
application whether passed or rejected.
Sending follow up emails to candidates for additional information like Values
Assessment and/or Resumes.
Being the point of contact for applicants with inquiries through email and
Facebook especially those that concerns the application process.
Endorsing successful applicants, for final interview, for other positions to their
respective headbackers.
Scheduling an appointment for potential clients that enters through chat
support, Zoom and Skype.
Updating Growth tracker sheet in the On Demand Tracker every time a
potential client sets an appointment.
Updating For Final Interview tracker and Individual Hires (Career) tracker.

OTHER WORK EXPERIENCES

McDonald's Food Corporation
Golden Arches Development Corp. (Graveyard Shift) 2018 - 2020

Preparing Food designated in the kitchen.

Taking order for our customers.
Making sure that our counters are always neat and clean.
Assuring the customer’s area is always clean.
Removing the tray and cleaning tables for the next customers.

Consultant September 2016 - December 2016

Sutherland Global Services (Graveyard Shift)
Provided quality service and met customer’s satisfaction in a timely manner.
Ensured that customers get handled properly when faced with a tough
situation.
Assist customers with their online sales.
Provide online assistance by walking them through how to placed their order