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Troubleshooting Tip_ FortiGuard Connectivity gener... - Fortinet Community

This article provides a troubleshooting script for FortiGuard connectivity issues using Tera Term. It emphasizes the importance of reliable DNS resolution and internet connectivity for accessing FortiGuard servers. The script helps collect essential debug information and logs for effective troubleshooting before contacting TAC.

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kushika
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16 views

Troubleshooting Tip_ FortiGuard Connectivity gener... - Fortinet Community

This article provides a troubleshooting script for FortiGuard connectivity issues using Tera Term. It emphasizes the importance of reliable DNS resolution and internet connectivity for accessing FortiGuard servers. The script helps collect essential debug information and logs for effective troubleshooting before contacting TAC.

Uploaded by

kushika
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Troubleshooting Tip: FortiGuard Connectivity gener... - Fortinet Community https://community.fortinet.com/t5/tkb/articleprintpage/tkb-id/TKB20/artic...

Fortinet Community > Knowledge Base > FortiGate


> Troubleshooting Tip: FortiGuard Connectivity gener...

kaman Staff

Created on 04-22-2025 02:44 AM

Article Id 388633
Troubleshooting Tip: FortiGuard Connectivity general script using Tera Term
Description

This article explains how to troubleshoot and create a general FortiGuard reachability script
using Tera Term.

Scope

FortiOS.

Solution

This script is intended to collect essential debug information for troubleshooting FortiGuard
connectivity issues and determine whether or not the FortiGate device can properly resolve DNS.
Reliable DNS resolution to the public WAN and proper internet connectivity are critical for
reaching FortiGuard servers.

Licenses are being updated with the 'FortiGuard Updates' System -> FortiGuard -> FortiGuard
settings.

A script can be used to capture logs automatically. This will help ensure that all necessary data
is collected in advance before opening a case with TAC.

Refer to Troubleshooting Tip: Preparing windows machine to run Teraterm scripts for instructions
on how to use Tera Term.

Note:
If the script logs out automatically, try increasing the login timeout duration using the following

1 de 2 22/04/2025, 11:58
Troubleshooting Tip: FortiGuard Connectivity gener... - Fortinet Community https://community.fortinet.com/t5/tkb/articleprintpage/tkb-id/TKB20/artic...

command:

config system global


set admin-ssh-grace-time <number_of_seconds> <max 3600 seconds>
end

 fortiguard.ttl 

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