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Chapter 9 Decision Modeling and Analysis
1. What is a decision model, and what are the three types of inputs common to decision models?
Answer:
A decision model is one that can be used to understand, analyze, or facilitate making a decision.
Decision models generally have three types of inputs:
a) Data, which are assumed to be constant for purposes of the model.
b) Uncontrollable variables, which are quantities that can change but cannot be directly controlled by the decision maker.
c) Decision variables, which are controllable and can be selected at the discretion of the decision maker.
Answer:
Descriptive models describe relationships and provide information for evaluation.
Prescriptive models seek to determine an optimal policy.
3. Describe how to use Excel data tables, Scenario Manager, and goal seek tools to analyze decision models.
Answer:
Data tables summarize the impact of one or two inputs on a specified output.
The Excel Scenario Manager tool allows you to create scenarios – sets of values that are saved and can be substituted automatically on your
worksheet
If you know the result that you want from a formula, but are not sure what input value the formula needs to get that result, use Goal Seek.
4. Explain the purpose of Solver and what type of decision model it is used for.
Answer:
Solver allows you to find optimal solutions to optimization problems formulated as spreadsheet models.
09-01
5. Describe the reasons why a manager might use a heuristic instead of an optimization algorithm.
Answer:
Some models are so complex that it is impossible to solve them optimally in a reasonable amount of computer time because of the extremely
large number of computations that may be required or because they are so complex that an optimal solution cannot be guaranteed. In
addition, some models have such high data uncertainty it may not be worth the concentrated effort to find an optimal solution. For these
cases, a heuristic algorithm may be more appropriate.
Heuristics are solution procedures that generally find good solutions without guarantees of finding an optimal solution.
6. Summarize the important knowledge that you need to successfully build good decision models.
Answer:
Logic and business principles - Building good decision models requires a solid understanding of basic business principles in all functional
areas (such as accounting, finance, marketing, and operations), knowledge of business practice and research, and logical skills
Common mathematical functions - such as linear, logarithmic, polynomial, power, and exponential functions & their common use in
modeling
Data fitting - of the functions listed above
Spreadsheet engineering - Improve the design and format of the spreadsheet, improve the process used to develop it, and inspect your
results carefully using the appropriate tools available in Excel
7. Explain basic spreadsheet engineering approaches for implementing decision models in Excel.
Answer:
a) Improve the design and format of the spreadsheet itself.
b) Improve the process used to develop a spreadsheet.
c) Inspect your results carefully and use appropriate tools available in Excel.
8. What does validity mean? How does it differ from verification? What issues must an analyst consider in building realistic models?
09-02
Answer:
Validity refers to how well a model represents reality whereas verification is the process of ensuring that a model is accurate and free from
logical errors. It is impossible to include every detail of real life in one model. To add more realism to a model generally requires more
complexity and analysts have to know how to balance these. Analysts must pay careful attention to the assumptions made when building
models and developing spreadsheet formulas.
9. Provide some examples of how you might use decision models in your personal life or in the context of current or prior work experience.
Answer:
Answers will vary. Students should be encouraged to think creatively on how decision models might apply to real situations they face. Most
will suggest things like buying a house or car, choosing financing, making investments, choosing players for fantasy sports, and many other
specific work-related projects.
1. A supermarket has been experiencing long lines during peak periods of the day. The problem is noticeably worse on certain days of the
week, and the peak periods are sometimes different according to the day of the week. There are usually enough workers on the job to open
all cash registers. The problem is knowing when to call some of the workers stocking shelves up to the front to work the checkout counters.
How might decision models help the supermarket? What data would be needed to develop these models?
Answer:
Supermarket
This is simply a discussion question to engage students in thinking about decision models.
It was based on a project in which the author was involved many years ago.
One large grocery chain was investigating the use of a laser‑based scanner at the doors of the store to count arriving and departing
customers. Company managers wanted to use this information to forecast demand at the checkout counters about 30 minutes in the future to
make staffing adjustments before long lines developed. Customers enter the store, shop, wait in line at one of several checkout counters, and
then leave the store.
The uncertainty in arrival rates at the checkout counters is due to not knowing how long customers will shop.
A forecasting model was developed on the assumption that the demand for checkout services is related closely to the number of shoppers in
the store; the larger the population of shoppers, the larger will be the demand for checkout services.
If the probability distribution of shopping times is relatively stable, the number of customers demanding checkout service will be
proportional to the number of customers in the store.
Over one‑week period, data on store arrivals, departures, lengths of checkout lines, and the number of cashiers working at the end of fixed
time intervals were collected. In effect, these provided "snapshots" of the state of the store over time. By keeping a running total of arrivals
less departures, the store could calculate the number of customers in the store at any time.
From the arrival and departure data, a variable representing check-out service demand in any given period was created as follows.
y = number of customers demanding checkout service during a time period,
Q = number of customers in line at the end of the period,
C = number of checkers working at the end of the period, andd = number of departures during a time period.
09-04
The rationale for this equation is that the demand is equal to the number of departures (people who actually obtained service), plus the
number waiting to be served (current demand), plus the number of checkers (assuming that all are busy). The data suggested that regression
models might work extremely well.
The choice of prediction variables was determined by intuition, the strong relationships suggested by the data, and by extensive analysis of
certain statistical measures of model adequacy. The model that was ultimately developed used y t+3− that is, the demand three time periods
into the future as the dependent variable, with the following independent variables:
Nt = number of customers in the store in period t
Nt-1 = number of customers in the store in period t–1
at = number of customers arriv-ing in period t
An example of the actual model for one day is
Yt+3 = 0.34431 – 0.12760Nt + 0.31627Nt-1 + 0.90634at
2. Four key marketing decision variables are price (P), advertising (A), transportation (T), and product quality (Q). Consumer demand (D) is
influenced by these variables. The simplest model for describing demand in terms of these variables is:
D = k – pP + aA + tT + qQ
where k, p, a, t, and q are constants. Discuss the assumptions of this model. Specifically, how does each variable affect demand? How do the
variables influence each other? What limitations might this model have? How can it be improved?
Answer:
Demand model
➢ The assumptions of this model are that the variables have a linear relationship with demand.
➢ All of the factors have a positive effect on demand except price (assuming, of course, the constants k, p, a, t, and q are positive or
zero).
➢ Because each term only has one variable, each is independent of the others.
➢ The constants represent the rate by which an increase in a variable affects demand.
➢ It might be improved by examining data to determine if the relationships are indeed linear or whether nonlinear terms should be
used.
➢ One might also determine if the independent variables affect each other.
Answer:
Marketing Effort Function
Students should use line charts with various values of the parameters. The example below allows you to change the values of a and b and
see the chart.
a= 2 b = 0.5
x D
1 2
2 2.828427125
3 3.464101615
4 4
5 4.472135955
6 4.898979486
7 5.291502622
8 5.656854249
9 6
10 6.32455532
b = 0 results in a horizontal line through a on the y-axis, meaning that demand is constant for any value of marketing effort (not reasonable
in the vast majority of cases.
b = 1 results in a straight line with a slope of a, so demand increases proportionately with marketing effort (probably reasonable within most
normal limits).
b = 0.25: b = 0.75:
09-08
b = -1:
b < 0 is a curve that is concave up and approaches the x-axis, indicating that higher levels of marketing effort lead to smaller demands
(probably not a good model!).
b > 1:
09-06
b > 1 results in a graph that increases very rapidly in an exponential fashion, so demand increases rapidly for increases in marketing effort.
It is likely that each of these models would work reasonably well for certain scenarios or scales but not for others. For example, the b = 1
model is probably fine for examining small changes in a current marketing effort, such as increasing TV commercial frequency by 10% but
not adequately model the effects for very large changes in what is more typically a nonlinear response (e.g. over saturation).
Answer:
Price $100.00
Demand $1,650.00
Total costs $11,765.00
Revenue $1,65,000.00
Profit $1,53,235.00
Solver solution:
Price $287.76
Demand $992.83
Total costs $9,070.58
Revenue $2,85,699.58
Profit $2,76,628.99
09-11
Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall.
5. The Radio Shop sells two popular models of portable sport radios: model A and model B. The sales of these products are not independent of
each other (in economics, we call these substitutable products, because if the price of one increases, sales of the other will increase). The store
wishes to establish a pricing policy to maximize revenue from the products. A study of price and sales data shows the following relationships
between the quantity sold (N) and prices (P) of each model:
NA = 20 – 0.62PA + 0.30PB
NB = 29 + 0.10PA – 0.60PB
Answer:
Radio Shop
09-12
Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall.
Data Price B
Table
$588.00 $5.00 $10.00 $15.00 $20.00 $25.00 $30.00 $35.00 $40.00 $45.00 $50.00 $55.00
$5.00 $225 $335 $415 $465 $485 $475 $435 $365 $265 $135 $(26)
$10.00 $288 $408 $498 $558 $588 $588 $558 $498 $408 $288 $138
$15.00 $321 $451 $551 $621 $661 $671 $651 $601 $521 $411 $271
Price A $20.00 $322 $462 $572 $652 $702 $722 $712 $672 $602 $502 $372
$25.00 $293 $443 $563 $653 $713 $743 $743 $713 $653 $563 $443
$30.00 $232 $392 $522 $622 $692 $732 $742 $722 $672 $592 $482
$35.00 $141 $311 $451 $561 $641 $691 $711 $701 $661 $591 $491
$40.00 $18 $198 $348 $468 $558 $618 $648 $648 $618 $558 $468
$45.00 $(136) $55 $215 $345 $445 $515 $555 $565 $545 $495 $415
Solver solution:
Price Demand Revenue
Model A $26.81 $13.31 $356.81
Model B $33.10 $11.82 $391.25
Total $748.06
Solver solution:
Price Demand Revenue
Model A $26.81 $13.31 $356.81
Model B $33.10 $11.82 $391.25
Total $748.06
Answer:
Forest Fire
Firebreak cleared in T minutes where T = (3mi * 5280 ft/mi)/(2*F ft/min) = 7920/F min
Rearranging, F=7920/T
Total cost = labor cost + cost of timber burned = 2376 +50F + 720,000/F
Answer:
Data Set 1
x y
1 -102.8
1.5 -36.4
2 -4.7
2.5 -17.0
3 -5.3
3.5 -4.2
4 -1.5
4.5 -0.2
5 0.0
5.5 0.1
6 0.8
6.5 3.4
7 9.1
7.5 9.5
8 22.5
8.5 54.9
9 103.8
9.5 142.0
10 25.2
10.5 193.2
x y
10 16.04
10.5 13.46
11 13.46
11.5 11.70
12 13.36
12.5 11.74
13 10.63
13.5 11.05
14 11.35
14.5 10.04
15 11.14
15.5 11.04
16 11.31
16.5 10.56
17 10.89
17.5 9.00
18 8.18
18.5 8.71
19 7.41
19.5 7.62
20 5.13
x y
1 3.45
2 4.39
3 6.22
4 7.58
5 9.62
6 8.25
7 6.96
8 11.20
9 12.74
10 16.26
11 15.12
12 29.33
13 35.78
14 44.23
15 34.53
16 62.13
17 54.54
18 62.02
19 110.62
Data
Allowable monthly housing 28%
expenditure (AMHE) max % of
MGI
Monthly gross income (MGI) $6,500
Nonmortgage housing expenses $350
(e.g. insurance, property taxes,
etc)
Monthly installment debt $500
(e.g. car loans, student loans,
credit card debt)
Monthly payment per $1000 $7.258
mortgage
Affordable monthly debt 36%
payment (AMDP) max % of
MGI
Assumed downpayment % 20%
Model
Allowable monthly housing $1,820
expenditure (AMHE)
Amount available for a house $1,470
Affordable mortgage $2,02,535
AMHE approach maximum $2,53,169
house price
9. Monthly rent at an apartment complex is $500. Operating costs average $15,000 per month regardless of the number of units rented.
Construct a spreadsheet model to determine the profit if 35 units are rented. The manager has observed that the number of units rented
during any given month varies between 30 and 40. Use your model to evaluate the profit for this range of unit rentals.
Answer:
Apartment Complex
Operating Expenses
Labor Cost $2,00,000
Rent Per Square Foot $28
Other Expenses $3,25,000
Model Year 1 2 3 4 5
Sales Revenue $8,00,000 $9,60,000 $12,30,566
$10,75,200 $11,71,968
Cost of $2,40,000 $2,88,000 $3,22,560 $3,51,590 $3,69,170
Merchandise
Operating
Expenses
Labor Cost $2,00,000 $2,04,000 $2,08,080 $2,12,242 $2,16,486
Rent Per Square $1,40,000 $1,42,800 $1,45,656 $1,48,569 $1,51,541
Foot
Other Expenses $3,25,000 $3,31,500 $3,38,130 $3,44,893 $3,51,790
Net Operating $(6,300) $60,774 $1,14,674 $1,41,579
Income $(1,05,000)
Depreciation $60,000 $60,000 $60,000 $60,000 $60,000
Expense
Net Income $(66,300) $774 $54,674 $81,579
Before Tax $(1,65,000)
CDCF
Baseline $ 1,50,746
Scenario 1 $ (1,82,764)
Scenario 2 $ (3,77,559)
Scenario 3 $ 3,20,815
Answer:
Garage Band
12. For a new product, sales volume in the first year is estimated to be 100,000 units and is projected to grow at a rate of 7% per year. The
selling price is $10, and will increase by $0.50 each year. Per-unit variable costs are $3, and annual fixed costs are $200,000. Per-unit costs
are expected to increase 5% per year. Fixed costs are expected to increase 10% per year. Develop a spreadsheet model to calculate the
present value of profit over a three-year period, assuming a 7% discount rate.
Answer:
New Product
Data
Sales volume 1st year 1,00,000
Sales growth %/yr 7%
Initial price $10.00
Price growth per year $0.50
Annual fixed costs $2,00,000.00
Fixed cost growth per year 10%
Variable cost per unit $3.00
Per unit cost growth /yr 5%
Discount rate 7%
13. MasterTech is a new software company that develops and markets productivity software for municipal government applications. In
developing their income statement, the following formulas are used:
Gross profit = Net sales – Cost of sales
Net operating profit = Gross profit – Administrative expenses – Selling expenses
Net income before taxes = Net operating profit – Interest expense
Net income = Net income before taxes – Taxes
Net sales are expected to be $900,000. Cost of sales is estimated to be $540,000. Selling expenses has a fixed component that is estimated to
be $90,000, and a variable component that is estimated to be 7% of net sales. Administrative expenses are $50,000. Interest expenses are
$10,000. The company is taxed at a 50% rate. Develop a spreadsheet model to calculate the net income. Design your spreadsheet using good
spreadsheet engineering principles.
MasterTech
Data
Income
Net sales $9,00,000
Expenses
Cost of sales $5,40,000
Selling expense, fixed $90,000
Selling expense, variable % 7%
Administrative expenses $50,000
Interest expenses $10,000
Tax rate 50.0%
Model
Selling expenses $1,53,000
Gross profit $3,60,000
Net operating profit $1,57,000
Net income before taxes $1,47,000
Net Income $73,500
Answer:
Data:
Demand
# copies ordered / month 15
Income
# magazines sold 10
Price per magazine $5.00
Expenses
Cost per magazine $2.25
Model
Revenue $50.00
Cost of magazines $33.75
Cost of non-sales $11.25
Net sales $16.25
Note: Anwer varies. This is because, the variable "Demand" is randomly selcted (using rand function)
Investigate implications of this policy if the demand is expected to vary between 5 and 15 copies per month.
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