85A60LEVS

Hisense Visual Technology Co.，Ltd.

Contents

Contents ............................................................................................................... 2
1. Precautions ...................................................................................................... 3
4. Wiring and Connection Diagrams .................................... 8
5. Electronic Boards Diagrams .......................................................................... 9
5-1. Block Diagram .............................................................................................. 9

4.Electronic Boards Diagrams ......................................................................... 10

4-1. Pin Definition of Power board ................................................................... 10

4-2. Circuit Diagram and Pin Definition of mainboard.................................... 11

6. Factory/Service OSD Menu and Adjustment ................................... 25

6-1. How to enter the Factory OSD Menu .............................................. 25

6-2. Factory OSD Menu ................................................................................ 25

7. Trouble Shooting ........................................................................................... 30

7-1. Trouble Shooting for Remote Control ...................................................... 30

7-2. Trouble Shooting for Function Key .......................................................... 31

7-3 TV Won’t Power On ..................................................................................... 32

7-4. Trouble Shooting for Audio ....................................................................... 33

7-5. Trouble Shooting for TV/ HDMI Input ........................................................ 34

7-6. Trouble Shooting for Video Input .............................................................. 34

8. Diagnostic Fault and Error Codes ....................................................... 35

8-1. Self Diagnosis ........................................................................................ 35

9. Software Upgrade/Reset ............................................................................... 38

9-1. USB Upgrade .............................................................................................. 38

9-2. Reset to Factory Default ............................................................................ 39

10. User Maintenance Instructions .................................................................. 40

2
1. Precautions

BEFORE YOU REPAIR THE LCD TV, PLEASE READ CAREFULLY THE SAFETY
PRECAUTIONS IN THIS MANUAL.
USE ONLY MANUFACTURER SPECIFIED REPLACEMENT PARTS WHEN YOU REPAIR.
USE OF NON-AUTHORIZED PARTS WILL VOID THE MANUFACTURE'S WARRANTY.
HISENSE’S AUTHORIZED AFTER-SALES SERVICE PROVIDERS ARE ALWAYS HIGHLY
RECOMMENDED TO PERFOM ANY REPAIR.
Proper repair is important to both of your safety and the safe, reliable operation of all Hisense
Equipment. The repair procedures recommended by Hisense and described in this Repair
Manual are effective methods of performing repair operations. Some of these repair
operations require the use of tools specially designed for the purpose. The special tools
should be used when and as recommended.
It is important to note that this manual contains various CAUTIONS and NOTICES which
should be carefully read in order to minimize the risk of personal injury to you. The possibility
exists that improper repair methods may damage the equipment and pose risk of your
personal injury.
It is also important to understand that these CAUTIONS and NOTICES ARE NOT
EXHAUSTIVE. It is strongly suggested that repair should be performed by an experienced
electronics technician trained in the proper Television safety and service methods and
procedures. In case of and doubt or any uncertainty about the operation instruction when you
repair, please resort to authorized after-sales service providers of Hisense.
Here after throughout this manual.

1-1. Warning
1. Critical components having special safety characteristics are identified with a by the
Ref. No. in the parts list. Use of non-manufacturer's recommended parts may create shock,
fire, or other hazards. Under no circumstances should the original design be modified or
altered without written permission. Hisense assumes no liability, express or implied,
arising out of any unauthorized modification of design.
2. All ICs and many other semiconductors are susceptible to electrostatic discharges (ESD).
Careless handling during repair can reduce life drastically. When repairing, be sure to use
anti-static table mats and properly use a grounding wrist strap. Keep components and
tools also at this same potential.

3
 IMPORTANT: Always disconnect the power cord from AC outlet before replacing parts
or modules.

3. To prevent electrical shock, use only a properly grounded 3 prong outlet or extension cord.
4. When replacement parts are required, be sure to use replacement parts specified by the
manufacturer or have the same characteristics as the original part. Unauthorized
substitutions may result in fire, electric shock, or other hazards and will void the
manufacturer's warranty.
5. Safety regulations require that after a repair the set must be returned in its original
condition. In addition, prior to closing set, check that:

Note:
 All wire harnesses and flex cables are properly routed and secured with factory tape
and/or mounted cable clamps.
 All cables and connectors are properly insulated and do not have any bare wires/lead
exposed.

6. Safety regulations require that after a repair the set must be returned in its original
condition. In addition, prior to closing set, check that:

Note:
 All wire harnesses and flex cables are properly routed and secured with factory tape
and/or mounted cable clamps.
 All cables and connectors are properly insulated and do not have any bare
wires/lead exposed.

7.
a) Do not supply a voltage higher than that specified to this product. This may damage
the product and may cause a fire.
b) Do not use this product:
 High humidity areas
 In an area where any water could enter or splash into the unit.
High humidity and water could damage the product and cause fire.
c) If a foreign substance (such as water, metal, or liquid) gets inside the panel module,
immediately turn off the power. Continuing to use the product may cause fire or
electric shock.
d) If the product emits smoke, and abnormal smell, or makes an abnormal sound,
immediately turn off the power. Continuing to use the product, it may cause fire or
electric shock.
4
 e) Do not pull out or insert the power cable from/to an outlet with wet hands. It may
cause electric shock.
f) Do not damage or modify the power cable. It may cause fire or electric shock.
g) If the power cable is damaged, or if the connector is loose, do not use the product:
otherwise, this can lead to fire or electric shock.
h) If the power connector or the connector of the power cable becomes dirty or dusty,
wipe it with a dry cloth. Otherwise, this can lead to fire.
i) Use only with the cart, stand, tripod, bracket, or table specified by the manufacturer,
or sold with the apparatus. When a cart is used, use caution when moving the
cart/apparatus combination to avoid injury from tip-over.

1-2. Notes
Notes on Safe Handling of the LCD panel and during the repai.
The work procedures shown with the Note indication are important for ensuring the safety of
the product and the servicing work. Be sure to follow these instructions.
 Before starting the work, secure a sufficient working space.
 At all times other than when adjusting and checking the product, be sure to turn OFF the
POWER Button and disconnect the power cable from the power source of the TV during
servicing.
 To prevent electric shock and breakage of PC board, start the servicing work at least 30
seconds after the main power has been turned off. Especially when installing and removing
the power board, start servicing at least 2 minutes after the main power has been turned
off.
 While the main power is on, do not touch any parts or circuits other than the ones specified.
If any connection other than the one specified is made between the measuring equipment
and the high voltage power supply block, it can result in electric shock or may trip the main
circuit breaker When installing the LCD module in, and removing it from the packing carton,
be sure to have at least two persons perform the work.
 When the surface of the panel comes into contact with the cushioning materials, be sure
to confirm that there is no foreign matter on top of the cushioning materials before the
surface of the panel comes into contact with the cushioning materials. Failure to observe
this precaution may result in, the surface of the panel being scratched by foreign matter.
 Be sure to handle the circuit board by holding the large parts as the heat sink or transformer.
Failure to observe this precaution may result in the occurrence of an abnormality in the
soldered areas.
 Do not stack the circuit boards. Failure to observe this precaution may result in problems
resulting from scratches on the parts, the deformation of parts, and short-circuits due to

5
 residual electric charge.
 Perform a safety check when servicing is completed. Verify that the peripherals of the
serviced points have not undergone any deterioration during servicing. Also verify that the
screws, parts and cables removed for servicing purposes have all been returned to their
proper locations in accordance with the original setup.

The lightning flash with arrowhead symbol, within an equilateral triangle is

intended to alert the user to -the presence of uninsulated dangerous voltage within
the products enclosure that may be of sufficient magnitude to constitute a risk of
electric shock.

The exclamation point within an equilateral triangle is intended to alert you to

important safety information in the repair literature.

2. Exploded View

1 Front cover 7 Power board

2 Key/Button board 8 Main board

3 Speakers set 10 T-CON adapter board/ T-CON board

4 WIFI broad 12 Stand unit

5 IR board 13 Back cover

6 TV Panel

6
3. List of necessary repair and test equipment

Illustration
Tool type Reference
(informative example)
Screwdriver for slotted ISO 2380,
heads, cross recess or ISO 8764,
for hex lobular recess ISO 10664
heads

Half round nose pliers ISO 5745

Combination pliers for

wire stripping and
terminal crimping

Tweezers

Utility knife (cutter) with

snap-off blades

Multimeter

Soldering iron

Discharge device of
capacitor

7
4. Wiring and Connection Diagrams

8
5. Electronic Boards Diagrams

5-1. Block Diagram

 Mainboard Block Diagram

9
4.Electronic Boards Diagrams

4-1. Pin Definition of Power board

XS801
PIN Definition Description
1 L 100~240VAC
2 N 100~240VAC

XP801
PIN Definition Description
1 12V power in Normal: 11.4~12.6V
2 Ground
3 12V power in Normal: 11.4~12.6V
4 12V power in Normal: 11.4~12.6V
5 ON:2.0~5V;
Stand by
OFF:0~0.5
6 Ground
7 Ground
8 NC
9 Audio power Normal:16~23V
10 Ground
11 Audio power Normal:16~23V
12 Ground
13 NC
14 PWM in for ON:2.5~5V;
backlight OFF:0~0.5
15 Ground
16 Backlight ON:2.5~5V;
ON/OFF OFF:0~0.5

XP701
PIN Definition Description
1 LED- 0~1
2 LED+ 0~140
3 LED- 0~1
4 LED+ 0~140

10
4-2. Circuit Diagram and Pin Definition of mainboard

 Power Connecter: XP1 Circuit Diagram and Pin Definition

Pin Definition Description

1 GND Ground
2 BL_EN 2.9~3.4V
3 AN_DIMMING NC
4 PWM_DIMING PWM
5 VCC_AMP 16~22V
6 GND Ground
7 VCC_ AMP 16~22V
8 GND Ground
9 GND Ground
10 VCC_AMP/GND/NC NC
11 STB 2~3V
12 GND Ground
13 12VS 11~13V
14 12VS 11~13V
15 12VS 11~13V
16 12VS/GND/NC NC

11
 Panel Connecter: XP12 Circuit Diagram and Pin Definition
PIN Definition Description
1 CTRL7 TCON control7
2 CTRL6 TCON control6
3 CTRL5 TCON control5
4 CTRL4 TCON control4
5 CTRL3 TCON control3
6 CTRL2 TCON control2
7 CTRL1 TCON control1
8 GND Ground
9 X0B_0P DATA 0+
10 X0B_0N DATA 0-
11 GND Ground
12 X0B_1P DATA 1+
13 X0B_1N DATA 1-
14 GND Ground
15 X0B_2P DATA 2+
16 X0B_2N DATA 2-
17 GND Ground
18 X0B_3P DATA 3+
19 X0B_3N DATA 3-
20 GND Ground
21 X0B_4P DATA 4+
22 X0B_4N DATA 4-
23 GND Ground
24 X0B_5P DATA 5+
25 X0B_5N DATA 5-
26 GND Ground
27 X0B_6P DATA 6+
28 X0B_6N DATA 6-
29 GND Ground
30 X0B_7P DATA 7+
31 X0B_7N DATA 7-
32 GND Ground
33 X0B_8P DATA 8+
34 X0B_8N DATA 8-
35 GND Ground
36 X0B_9P DATA 9+
37 X0B_9N DATA 9-

12
 38 GND Ground
39 X0B_10P DATA 10+
40 X0B_10N DATA 10-
41 GND Ground
42 X0B_11P DATA 11+
43 X0B_11N DATA 11-
44 GND Ground
45 P2P_LOCK P2P LOCK
46 GND Ground
47 SPI_PANEL_MIS SPI_DATA_I
O
48 SPI_PANEL_MO SPI_DATA_O
SI
49 SPI_PANEL_CLK SPI_CLK
50 SPI_Demura_CS DEMURA_CS
51 GND Ground
52 WP Write Production
53 T_SCL I2C CLK
54 T_SDA I2C DATA
55 GND Ground
56 GND Ground
57 GND Ground
58 GND Ground
59 GND Ground
60 NC NC
61 12V_PANEL Power Supply
Input Voltage
62 12V_PANEL Power Supply
Input Voltage
63 12V_PANEL Power Supply
Input Voltage
64 12V_PANEL Power Supply
Input Voltage
65 12V_PANEL Power Supply
Input Voltage
66 12V_PANEL Power Supply
Input Voltage
67 12V_PANEL Power Supply
Input Voltage
68 12V_PANEL Power Supply
Input Voltage

13
 Panel Connecter: XP11（for VBO） Circuit Diagram and Pin Definition

PIN Definition Description

1 GND Ground
2 VBY7P VX1 lane 7
3 VBY7N VX1 lane 7
4 GND Ground
5 VBY6P VX1 lane 6
6 VBY6N VX1 lane 6
7 GND Ground
8 VBY5P VX1 lane 5
9 VBY5N VX1 lane 5
10 GND Ground
11 VBY4P VX1 lane 4
12 VBY4N VX1 lane 4
13 GND Ground
14 VBY3P VX1 lane 3
15 VBY3N VX1 lane 3
16 GND Ground
17 VBY2P VX1 lane 2
18 VBY2N VX1 lane 2
19 GND Ground
20 VBY1P VX1 lane 1
21 VBY1N VX1 lane 1
22 GND Ground
23 VBY0P VX1 lane 0
24 VBY0N VX1 lane 0
25 GND Ground
26 LOCKN Vx1 LOCK

27 HTPDN Vx1 HTPDN

28 GND Ground
29 AGP NC
30 LD_EN NC
31 NC NC
32 WP/HSR_EN Write Production
/HSR_EN
33 I2C_SCL I2C CLK
34 I2C_DAT I2C DATA
35 NC NC

14
 36 NC NC
37 NC NC
38 GND Ground
39 GND Ground
40 GND Ground
41 GND Ground
42 GND Ground
43 NC NC
44 12V_PANEL Power Supply
Input Voltage
45 12V_PANEL Power Supply
Input Voltage
46 12V_PANEL Power Supply
Input Voltage
47 12V_PANEL Power Supply
Input Voltage
48 12V_PANEL Power Supply
Input Voltage
49 12V_PANEL Power Supply
Input Voltage
50 12V_PANEL Power Supply
Input Voltage
50 12V_PANEL Power Supply
Input Voltage
51 12V_PANEL Power Supply
Input Voltage
51 12V_PANEL Power Supply
Input Voltage

15
 Local Diming connector: XP13 Circuit Diagram and Pin Definition

Pin Definition Description

1 LD-CS/SDA Local diming I2C data

2 LD-DO LD_SPI_MOSI

3 LD-DI LD_SPI_MISO

4 LD-CLK SPI clock

5 GND Ground

6 LD-HSYNC Local diming I2C clock

7 LD-ERROR LD-ERROR

8 LD-VSYNC LD_SPI_VSYNC

9 LD-EN/ LD-CS LD-CS

10 GND Ground

16
 peaker Connecter: XP10 Circuit Diagram and Pin Definition

Pin Definition Description

1 BASS-AMP-Rout- Woofer -

2 BASS-AMP-Rout+ Woofer +

3 MAIN-AMP-Lout+ Left channel+

4 MAIN-AMP-Lout- Left channel-

5 MAIN-AMP-Rout- Right channel-

6 MAIN-AMP-Rout+ Right channel+

17
 IR/KEY/LED Connecter: XP2 Circuit Diagram and Pin Definition

Pin Definition Description

High, 3.0-3.3V
1 IR_IN
Low, 0～0.3V

2 GND Ground

High, 3.0-5.0V
3 LED
Low, 0～0.3V

4 3.3V 3.0~3.4V

5 3.3Vstb 3.0~3.4V

6 I2C-SCL SCL

7 I2C-SDA SDA

High, 3.0-3.3V
8 KEY
Low, 0～0.3V

9 GND Ground

10 LED-OFF No connection

11 GND Ground

18
 Wi-Fi/BT Connecter: XP4 Circuit Diagram and Pin Definition

Pin Definition Description

12 VCC_WIFI 2.97-3.4V

11 VCC_WIFI 2.97-3.4V

10 VCC_WIFI 2.97-3.4V

9 GND Ground

8 GND Ground

7 USB DM Differential Signal

6 USB DP Differential Signal

5 GND Ground

4 GND Ground

3 WIFI_Reset H: 3.0~3.4V; L: 0-0.6V

2 WIFI_Wakeup H: 3.0~3.4V; L: 0-0.6V

1 NC NC

19
 USB1 Connecter: XS6 Circuit and Pin Definition

Pin Definition Description

1 VCC_5V 4.5~5.2V

2 USB_D- Differential Signal

3 USB_D+ Differential Signal

4 GND Ground

20
 USB2 Connecter: XS7 Circuit and Pin Definition

Pin Definition Description

1 VCC_5V 4.5~5.2V

2 USB_D- Differential Signal

3 USB_D+ Differential Signal

4 GND Ground

21
 HDMI1 Connecter: XS1 Circuit and Pin Definition

Pin Definition Description

1 HDMI0_RX2P_CP DATA2+

2 GND Ground

3 HDMI0_RX2N_CN DATA2-

4 HDMI0_RX1P_CP DATA1+

5 GND Ground

6 HDMI0_RX1N_CN DATA1-

7 HDMI0_RX0P_CP DATA0+

8 GND Ground

9 HDMI0_RX0N_CN DATA0-

10 HDMI0_RXCLKP_CP CLK+

11 GND Ground

12 HDMI0_RXCLKN_CN CLK-

13 HDMI_CEC CEC

14 NC No connection this series

15 HDMI0-SCL SCL

16 HDMI0-SDA SDA

17 GND Ground

18 HDMI0-5V +5V Power

19 HDMI0_HPDIN HDMI_HPD this series

22
  HDMI2 Connecter: XS2 Circuit and Pin Definition

Pin Definition Description Pin Definition Description

1 HDMI1_RX2P_CP DATA2+ 11 GND Ground

2 RX_Debug/GND Debug 12 HDMI1_RXCLKN_CN CLK-

3 HDMI1_RX2N_CN DATA2- 13 HDMI1_CEC CEC

4 HDMI1_RX1P_CP DATA1+ 14 TX_Debug Debug

5 GND Ground 15 HDMI-1-SCL SCL

6 HDMI1_RX1N_CN DATA1- 16 HDMI-1-SDA SDA

7 HDMI1_RX0P_CP DATA0+ 17 GND Ground

8 GND Ground 18 HDMI1-5V +5V Power

9 HDMI1_RX0N_CN DATA0- 19 HDMI1_HPDIN HDMI_HPD

10 HDMI1_RXCLKP_CP CLK+

23
 HDMI3 Connecter: XS3 Circuit and Pin Definition

Pin Definition Description

1 HDMI2_RX2P_CP DATA2+

2 GND Ground

3 HDMI2_RX2N_CN DATA2-

4 HDMI2_RX1P_CP DATA1+

5 GND Ground

6 HDMI2_RX1N_CN DATA1-

7 HDMI2_RX0P_CP DATA0+

8 GND Ground

9 HDMI2_RX0N_CN DATA0-

10 HDMI2_RXCLKP_CP CLK+

11 GND Ground

12 HDMI2_RXCLKN_CN CLK-

13 HDMI_CEC CEC

14 HDMI2_ARC eARC+

15 HDMI-2-SCL SCL

16 HDMI-2-SDA SDA

17 GND Ground

18 HDMI2-5V +5V Power

19 HDMI2_HPDIN_EARC_N eARC-

24
6. Factory/Service OSD Menu and Adjustment

NOTE: This part must be performed by an experienced electronics technician

trained in the proper Television safety and service methods and procedures.

6-1. How to enter the Factory OSD Menu

1. Power TV on with remote control (RC).
2. Press button on the RC to call up "Menu" option.
3. Go to "Settings" option and press “OK” button to open detailed menu.
4. Go to Sound >Audio Output Settings > Balance, input the figure 1969 in sequence on
RC.
5. TV will show a "M" on the top left of the screen, then press button again, the factory
menu will appear.
6. Press "Power" button on RC to power off and on TV, it will exit factory OSD menu.

6-2. Factory OSD Menu

1. Operating

25
 Pressing Up/Down button to choose an main menu, then pressing OK/Right

button to enter submenu.

2. Factory OSD menu list: If you want to learn more about TV, you’d better read it but
would not adjust the value please. The Factory menu may be have difference for diverse
market and customer.
2.1 main menu

Factory menu Description Remark

White Balance data adjusting, different

White Balance source has different WB values. Before
adjusting, please change to desired source.

TV Produce signal preset, during the

Channel init
factory produce using.

Option Items about Region, Logo, Language etc.

Menu
Soft version Software version information of all parts.

Write Keys Write keys manually.

Version Software Version information of main board.

MAC Adr MAC address information

26
 Cur Project ID Internal model name and ID.

HDCP2.2 key HDCP2.2 key information

HDCP1.4 key HDCP2.2 key information

CI+ key CI+ key information.

CI+ ECP key CI+ ECP key information.

ESN Netflix ESN key information.

WIDEVINE key WIDEVINE key information.

MARLIN key Marlin key information.

EDV key Airplay EDV key information.

For
Service No.
example:1TE65REERUCB01ABM1A0027

2.2 submenu
Can choose
BIN B1
B1/B2/B3/B4/B5/B6

R Gain 128 High Brightness Red

G Gain 128 High Brightness Green

B Gain 128 High Brightness Blue

White
Balance R Offset 128 Low Brightness Red

G Offset 128 Low Brightness Green

B Offset 128 Low Brightness Blue

Can choose
Color Temp
Cool/Standard/warm

Save WB data Save parameters.

Channel init
Huang Dao

27
 Qing Dao
TV Produce signal preset,
during the factory produce
Jiangmen using.

Other Markets: Iran, Czech, etc.

ToFAC M/U "M" used in factory product

"U" used in user state
LNB power 13/14;18/19;Power off

Clear All Factory Reset.

Region Region choose

Location Country choose

Option Logo Customer logo choose

Lang Language choose

VCOM Panel voltage

UART On/off (when choose "on" then can serial port

connect with tool successfully)
PQ COM On/off

CI+

CI+ ECP

MAC

HDCP1.4

Write keys HDCP2.2 Write keys manually

Netflix

Widevine

marlin
EDV

28
Note:
 The Factory menu maybe have difference for diverse market and customer, above
Factory menu only for reference.
 The factory menu data varies according to different sources. Incase changing the
factory data by error, you can choose to "Clear all", by which you can resume the
default value.
 If it’s needed to debugging or capture log through UART serial port, UART option
should be "on".
Menu: Factory > Options > UART > on
If finish the debugging with UART serial, UART choose "off".

29
7. Trouble Shooting

7-1. Trouble Shooting for Remote Control

Remote control does not work

YES
Try new batteries Replace batteries

NO

YES
Replace RC Replace remote control

NO

Check IR receiver

Change LED & IR board YES Replace LED & IR board

NO

Change LED & IR cable YES Replace LED & IR cable

NO

Replace main board

30
7-2. Trouble Shooting for Function Key

Buttons do not work

YES
Check solder connections and
Check switches
see if any switches are stuck.

NO

YES
Check Key board Replace Key

NO

YES
Check Key board cable OK

NO

YES
Change Key board cable OK

NO

Replace main board

31
7-3 TV Won’t Power On

TV won’t power on

Is LED NO Check Power YES Make Sure

light? Output Power Source
is Live

YES
NO

YES Replace Power

No Light White Check Power Cord
Cord

NO Only one Check/Replace IR

works Board or Keypad
Try Power on
YES by RC and
Check Signal Button
Panel Bright Source
Neither Both
works Work
YES Replace
NO NO Main Board

Replace Main Board

YES
NO YES Power On OK

Replace Panel NO
(To contact Hisense tech support.)
Replace Power
Board

OK

32
7-4. Trouble Shooting for Audio

No sound

YES Reconnect
Check connection

NO
YES
Check speaker wire Replace speaker wire

NO

YES
Check speaker set Replace speaker set

NO

YES OK
Replace main board

NO

Replace power supply board

33
7-5. Trouble Shooting for TV/ HDMI Input

No picture on the screen

NO Make sure signal source

Check signal source
is available

YES
Check connection Reconnect

NO

YES
Check cable Replace cable

NO

Replace main board

7-6. Trouble Shooting for Video Input

No picture on the screen

NO
Check source work or not Check signal source

YES
YES
Check connection Reconnect

NO

YES
Check cables/wires Replace cables/wires

NO

Replace main board

34
8. Diagnostic Fault and Error Codes

8-1. Self Diagnosis

Press / button on your remote control and select Settings > Support > Self
Diagnosis. When the TV malfunctions, you can perform some self-diagnosis to find the
problem.

 Picture Test

Press / button on your remote control and select Settings > Support > Self
Diagnosis > Picture Test.
When performing the Picture Test, a test picture will be shown on screen. Select OK to start
the test. Picture Test displays a high-definition picture that you can examine for flaws or
faults. Please check the picture carefully for up to 10S. If the test picture does not appear or
there is noise or distortion, the TV may have a problem.

Problem Possible Solutions

The picture is  The compression of video content may cause picture distortions,
distorted. especially in fast moving pictures from sports programmes and
action movies.
 If the signal reception is weak or poor, screen distortion may be
visible but it is not a malfunction.
 Mobile phones used close to the TV (within 1m) may cause noise on
analogue and digital channels.

The picture is
blurry or  Press / button on your remote control and select
flickering, or cuts Settings > Picture > Picture Mode Settings > Sharpness. You
out momentarily.
can try to increase or decrease the Sharpness.
 If you use an external antenna, check the direction, position and
connection of the antenna.
 Adjust the direction of your antenna or reset or fine tune the channel.

The picture
appears red,  Press / button on your remote control and select

35
 purple, pink and Settings > Picture > Picture Mode Settings > Expert Settings >
other colours. White Balance. You can try to increase or decrease the White
Balance.

Picture distorted  Some electrical appliances may affect the TV. If you turn off the
or appears wavy. appliance and the interference goes away, then move it further away
from TV.
 Insert the power plug of the TV into another power outlet.

 Sound Test

Press / button on your remote control and select Settings > Support > Self
Diagnosis > Sound Test.
When performing the Sound Test, a test sound will be played with the TV Speaker. Select
OK to start the test. Please listen to the sound carefully to check whether you can hear the
sound problem. If the TV plays the Sound Test melody without distortion, there may be a
problem with an external device or the broadcast signal's strength.

Problem Possible Solutions

Picture is normal,  Check the volume settings.

but no sound.
 Check if 'Mute' mode is set to on.
 Check the volume control of the device (cable or satellite box, DVD,
Bluray, etc.) connected to your TV.

The speakers are  Make sure that the audio cable is connected to the correct audio
making an odd output connector on the external device.
sound.
 For antenna or cable connections, check the signal information.
 Alow signal level may cause sound distortions.

Sound is  Some electrical appliances may affect the TV. If you turn off the
distorted. appliance and the interference goes away, then move it further away
from TV.
 Insert the power plug of the TV set into another power outlet.

Sound is  If you use an external antenna, check the direction, position and
distorted or cuts connection of the antenna.
out momentarily.
 Adjust the direction of your antenna or reset or fine tune the channel.

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 Network Connection Test

Press / button on your remote control and select Settings > Support > Self
Diagnosis > Network Connection Test.
When performing a Network Connection Test, the test will confirm whether your TV is
connected to network via the TV screen. If the network test is successful but you still have
problems using online services, please contact your Internet provider.

Problem Possible Solutions

The TV cannot  Make sure the TV has a network connection.

connect to apps.
 Press / button on your remote control and select
Settings > Support > Self Diagnosis > Network Connection Test.
 Contact your Internet service provider.

The wireless  Make sure your wireless modem/router is on and connected to the
network Internet.
connection failed.

The wireless  Position your wireless router, modem router, or access point in a
network signal is central location. Avoid putting it in a corner.
too weak.

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9. Software Upgrade/Reset

NOTE: This part 9.1.2 and 9.1.3 must be performed by an experienced electronics technician trained in
the proper Television safety and service methods and procedures.

9-1. USB Upgrade

 Main software upgrade directly with USB

The main software can be upgraded with USB disk. It includes two modes: user mode and factory mode. Take
55U75LEVS for example.

9-1-1. TV in user mode

a. Decompress NOVATEK_DEV_EU_pkg_YYYYMMDD.tar.gz (YYYYMMDD is the year/month/day when the

software is being built, such as NOVATEK_DEV_EU_pkg_20201130.tar.gz) and copy
usb_NOVATEK_DEV_EU.bin file to the USB root directory. Please make sure the USB disk format is Fat32，
and there are no other “*.bin” files in the root directory of USB disk .
b. AC power off the TV, insert the USB disk to the USB 2.0 port, TV in standby status,next long press the
“power key . If “Loading data……” is shown on TV, it means TV successfully enters upgrading status..
c. Waiting TV is trying to load the software and it will spend about 2 minutes. After that “UPGRADING
SOFTWARE, PLEASE DO NOT TURN OFF” will be displayed and upgrade process bar will indicate the
progress. It needs about s5 minutes to complete the whole software upgrade.
d. After upgrade, TV can automatically reboot.
e. Enter the Factory OSD Menu to check the main software version, and then choose “option”“Clear All” to
do clean up.

9-1-2. TV in factory mode

a) If TV is in factory mode, only have difference from chapter 9.1.1 b. as following. Others are same.

b) TV is in factory mode, only AC power off TV and insert the USB disk, next AC power on, TV can identify automatically
to update, till call up USB Upgrade Checking interface, update process bar is 1%.

9-1-3. After upgrading successfully, we must ensure the TV mode is running correctly.

Paths: Factory > Design > Project ID

Once choose another TV mode, one must AC power off and power on the TV to reboot.

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Firgure-1: Upgrading software

9-2. Reset to Factory Default

Press / button on your remote control and select Settings > Support > Reset to Factory Default.

Restore your TV to the factory default. Reset will clear your personal settings, information and data. Enter the PIN code on-
screen to enable the Factory Reset.

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10. User Maintenance Instructions
1. Choose a good location for the television, in a clean place, away from sources of heat (sun, radiators, fireplaces),
plants (pollen, dust, water) and the ground (risk of knocks, dust).

2. Clean the screen after switching off and unplugging the television and avoid glass sprays and other household
cleaning agents.

3. It is recommended to clean the panel after it has cooled down. There are certain risks in thermal cleaning. When the
surface temperature of the panel is high, using colder tools to clean it may cause the POL polarizing layer to shrink
sharply, resulting in abnormal pictures.

4. It is recommended to use soft dry fiber cloth for cleaning. Alcohol can be used with non-woven cloth to wipe. Other
corrosive cleaners cannot be used.

5. Do not use hard objects to scratch the screen, as they can easily scratch the screen.

6. Do not place cloth, paper or other materials over the openings on the top, sides or bottom of the appliance.

7. Switch off the television after use (unless the manufacturer’s operating instructions advise against it, as is usually the
case for OLED television) and unplug it if it is not going to be used for (if it is an OLED television, leave it on standby
before unplugging it).

8. Store the remote control carefully, do not expose it to liquids and check the condition of the remote control batteries
regularly to prevent corrosion of the contacts.

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