Project Proposal for Contact Center
Project Proposal for Contact Center
2. Project Objectives
4. Project Deliverables
6. Budget Estimate
7. Risk Management
8. Success Metrics
(Project Sponsor)
(Project Manager)
(Date)
Project Proposal: [Your Organization Name] Contact Center
1. Executive Summary:
Call to Action: Clearly state what you are seeking approval for (e.g.,
funding, resources, go-ahead).
Justification for the Project: Clearly articulate the reasons why this
contact center project is necessary and timely. Explain how it aligns
with the organization's overall strategic goals.
o Number of agents
o Hours of operation
o Services provided
o Geographic coverage
Key Activities and Milestones: List the major tasks involved in each
phase and identify key milestones with estimated completion dates.
o Telecommunications costs
10. Conclusion:
Appendices (Optional):
Vendor proposals
Financial projections
Letters of support
Know Your Audience: Tailor the language and level of detail to the
individuals or groups who will be reviewing the proposal.
1. Introduction
2. Objectives
3. Scope of Work
A. Infrastructure Setup
B. Technology Implementation
4. Budget Estimate
Estimated Cost
Item
(USD)
Contact Center
$XX,XXX
Software
Hardware (Headsets,
$XX,XXX
PCs)
Estimated Cost
Item
(USD)
Total Estimated
$XXX,XXX
Cost
5. Timeline
Duratio
Phase
n
Software
4 Weeks
Implementation
20
Total Estimated Time
Weeks
6. Expected Benefits
8. Conclusion