Price discrimination
Price discrimination
Conditions necessary for price discrimination its price. Thus, price discrimination will be impossible in a
to operate perfectly competitive market where firms are price takers.
■ Re-sale of the product between consumers must be diffi-
Given that firms can generate greater revenue and profits cult/impossible. A potentially profitable strategy of price
by using a strategy of price discrimination, why don’t they discrimination will fail if consumers in the low-price mar-
all implement the policy? Unfortunately for some firms, it ket are able to resell the good to those consumers who are
might not be possible for a number of reasons. The follow- in the high-price market.
ing are the conditions necessary for price discrimination to ■ Demand elasticity must vary between consumers at any KI 9
work successfully: given price. The firm will charge the higher price in the p64
■ The firm must have some market power. In other words, it market where demand is less elastic, and thus less sensi-
must face a downward sloping demand curve and hence set tive to a price rise.
EXPLORING
BOX 8.7 PERSONALISED PRICING IN DIGITAL MARKETS ECONOMICS
The difficulties of implementing personalised ■ details of different purchases from different online stores;
■ the number of other websites visited (i.e. how much a
pricing in traditional retailing customer searches and shops around before making a
Personalised pricing is a difficult strategy to implement in purchase);
traditional bricks and mortar retailing. The clothes people ■ the type of website visited (discount vs luxury stores);
wear, the cars they drive, the houses they live in and ■ ‘likes’ on social media.
their ethnicity/nationality might enable an experienced
salesperson to make an informed guess about their likely Businesses process this information and sell it to other
income. This information can prove very useful if they haggle firms as it helps to tailor advertising and perhaps pricing in a
with buyers in an attempt to push prices closer to their WTP. more personalised manner.
However, there are limits to the information on both the The use of sophisticated pricing algorithms also makes
characteristics and behaviour of consumers that sellers can it easier to set thousands of personalised prices for the
collect in this manner. Negotiation is a time-consuming process, same product. It enables sellers to communicate prices to
especially for firms selling large volumes of goods. Just imagine consumers on an individual basis, making it less likely that
how long it would take to shop at a supermarket if every customer those with a higher WTP will find out that the seller offers the
had to haggle with a member of staff over each item in their same good to other consumers for a lower price.
trolley! There is also the problem of designing compensation Although digital markets enable sellers to collect more
contracts that provide sales staff with appropriate incentives information about the characteristics and behaviour of their
to negotiate in the interests of their employer. The extra customers, any estimates of WTP will never be perfectly
administrative costs of dealing with thousands of personalised accurate. They will always be approximations, as firms cannot
prices for the same product may also be considerable. read people’s minds. The fear of overestimating WTP and
For all of these reasons, the incremental costs of so potentially losing sales will tend to make firms cautious.
personalised pricing in traditional bricks and mortar retailing They are likely to include some margin for error. For example,
often outweigh the benefits to the firm. In many cases, they could charge each customer a certain percentage of their
the firm’s best strategy is to post the same price for all estimated WTP (e.g. 80 per cent).
consumers, who either accept or reject the purchase.
Evidence of personalised pricing
The impact of digital markets To what extent are firms in the UK currently personalising
The recent growth of digital markets has opened up new their prices? Recent research carried out for Citizens Advice1
possibilities for personalised pricing. It gives organisations found little evidence of it happening in essential markets such
the opportunity to collect and process detailed data about as water, energy and telecoms. The Competition and Markets
both the characteristics and online behaviour of consumers in Authority (CMA) carried out a small experiment where multiple
a cost-effective manner. This is ‘digital big data’. users looked at three products on the websites of ten leading
online suppliers – Opodo, Booking.com, Expedia, Ryanair,
Capturing customers’ characteristics. For example, the Amazon, Asda, Tesco, Apple, Zara and Staples.2 The different
browsing behaviour of buyers enables sellers to access users accessed the webpages at exactly the same time to
control for dynamic pricing. However, the browsing behaviour on social media. Concerns about the potential damage to a
varied by (a) the operating system – Windows vs MacOS (b) how business’s reputation and fears of a consumer boycott may
they arrived at the website – general search vs a comparison deter managers from implementing the policy in the first place.
website and (c) logging into the site vs general search. Another potential constraint is legislation. For example,
The research found very little evidence of personalised the EU’s General Data Protection Regulation (GDPR) stipulates
pricing but did find evidence of price steering. For example, that businesses must get explicit, informed and unambiguous
when searching for hotels on Opodo, users who logged into consent from the consumer for the use of their data. Recent
the site were listed more expensive rooms than those who research4 found that only 11.8 per cent of the consent pop-ups
accessed the website via a general search. that appear on websites met the minimum requirements of GDPR.
Constraints on the use of personalised pricing 1. Draw a diagram to illustrate a firm with market power
Why are firms so reluctant to implement a strategy that could implementing a strategy of personalised pricing. Assume
be so profitable? One potential constraint is the attitude and the firm sets prices equal to 80 per cent of the estimated
perceptions of the public. Research carried out by Citizens WTP of its consumers.
Advice found that 84 per cent of people were uncomfortable 2. To what extent is personalised pricing in the interests of
about the use of personalised pricing in markets for essential consumers?
services and 75 per cent would not trust a seller who used this
pricing strategy. In focus groups carried out for Ofcom, the Read the August 2018 Citizens Advice Report (see
majority of participants thought the practice was unfair.3 below). Summarise the findings and assess whether
the practice of personalised pricing has any benefits
Given this evidence on its unpopularity, firms who use
for the consumer.
personalised pricing are likely to receive negative comments
1 Morgan Wild and Marini Thorne, A price of one’s own: An investigation into personalised pricing in essential markets, Citizens Advice (August 2018),
www.citizensadvice.org.uk/a-price-of-ones-own-an-investigation-into-personalised-pricing-in-essential-markets/
2 ‘Pricing algorithms: economic working paper on the use of algorithms to facilitate collusion and personalised pricing’ CMA Working Papers, No.94
(8 October 2018),
https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/746353/Algorithms_econ_report.pdf
3 Personalised pricing for communications: Making data work for consumers, Ofcom (4 August 2020),
www.ofcom.org.uk/phones-telecoms-and-internet/information-for-industry/personalised-pricing-for-communications
4 Midas Nouwens et al., ‘Dark patterns after the GDPR: scraping consent pop-ups and demonstrating their influence’, in CHI ’20: Proceedings of the 2020 CHI
Conference on Human Factors in Computing Systems. Association for Computing Machinery (25–30 April 2020),
https://arxiv.org/pdf/2001.02479.pdf
D
Advantages to the firm
Price discrimination allows the firm to earn a higher revenue
from any given level of sales. Let us examine the case of third-
degree price discrimination. O 150 200 Q
Figure 8.12 represents a firm’s demand curve. If it is to
sell 200 units without price discrimination, it must charge a
price of P1. The total revenue it earns is shown by the green
area. If, however, it can practise third-degree price discrimi-
Another advantage to the firm of price discrimination is
nation by selling 150 of those 200 units at the higher price
that it may be able to use it to drive competitors out of busi-
of P2, it will gain the pink area in addition to the green area
ness. If a firm has a monopoly in one market (e.g. the home
in Figure 8.12.
market), it may be able to charge a high price due to relatively
inelastic demand, and thus make high profits. If it is under
Explain why, if the firm can practise first-degree price
oligopoly in another market (e.g. the export market), it may
discrimination by selling every unit at the maximum price
each consumer is prepared to pay, its revenue from sell- use the high profits in the first market to subsidise a very low
ing 200 units will be the green area plus the pink area in price in the oligopolistic market, thus forcing its competitors
Figure 8.13. out of business.
£ a £ £
g
d h
PH b
i
P*
e k DM
PL
j
c f DL l MC
DH MRL MRM
O QH Q O QL Q O Q* Q
MRH
(a) Market H (b) Market L (c) Total market
(markets H + L)
in both market H and market L are willing to buy the good, Price discrimination and the public interest
so horizontal aggregation of both demand curves must take
place from this point onwards. This creates a kink in the mar- The word ‘discrimination’ carries with it negative connota-
ket demand curve at point h. This kink also creates a disconti- tions, so people often assume that the pricing strategy must
nuity in the MR curve between points j and k. To simplify the not be in the public interest. It is also tempting to think that
explanation it is also assumed that the firm’s marginal cost is anything that increases firms’ profits must be at the expense
constant and it has no fixed costs. Thus AC = MC. of consumers’ welfare. However, this is not necessarily the
To understand how a firm would behave if it could only case and no clear-cut decision can be made over the social
set one price for all of its customers, we need to focus on desirability of price discrimination. Some people benefit TC 3
the market demand curve in panel (c). If it were a profit- from it; others lose. This can be illustrated by considering p26
maximising firm then it would produce where the market the effects of price discrimination on the following aspects
MR (i.e. MRM) = MC. This occurs at point l in panel (c) of of the market.
TC 8
p109 Figure 8.15. It would therefore produce an output of Q* and
sell all of this output at the same price of P*. Distribution effects on those customers who previously
Equilibrium under third-degree price discrimination. What hap-
purchased the good at a uniform price
Those paying the higher price will probably feel that price
pens if the firm could now charge a different price to the
discrimination is unfair to them. Price has risen for them and KI 4
customers in market H from those in market L? At the single
their consumer surplus is lower. On the other hand, those p13
price of P* the price elasticity of demand in market H is lower
who previously purchased the good but are now paying a
than it is in market L. (Note that demand is nevertheless elas-
lower price will feel better off. Their consumer surplus will be
tic in both markets at this price as MR is positive.) Therefore
higher. Judgements could be made about whether the gains
the firm could increase its profits by charging a price above
were more socially desirable than the losses.
P* in market H and below P* in market L. Once again this can
be illustrated in Figure 8.15.
In market H the profit-maximising firm should produce The impact of any extra sales
where MRH = MC at point c. Therefore it should sell an out- In Figure 8.15, the quantity of sales under price discrimina-
put of Q H for a price of PH. tion remained the same as under uniform pricing. However,
In market L the profit-maximising firm should produce in some circumstances the quantity of sales may increase.
where MRL = MC at point f. Therefore it should sell an out- There may be some consumers, such as pensioners, who
put of Q L for a price of PL. previously could not afford to buy the good when the firm
Note that PL is below P*, while PH is above P*. Also, because used uniform pricing. The lower price, made possible by
the demand curves are linear, the total output sold is the price discrimination, now enables them to purchase the
same under third-degree price discrimination as it is under good. These extra sales will have a positive impact on the
uniform pricing: i.e. Q* = Q H + Q L. We will see later in the welfare of society. They will increase both consumer surplus
chapter that this is a key point when considering whether or and profit.
not price discrimination is in the public interest.
Misallocation effects
How easy do you think it would be for a firm to split custom-
Price discrimination may cause a negative allocation effect.
ers into different groups based on their incomes?
Under uniform pricing the product is allocated through the
price mechanism to those consumers who value it the most,
given their incomes. The implementation of third-degree
*LOOKING AT THE MATHS
price discrimination could result in some units of the prod-
We can use calculus to work out the profit-maximising prices uct being reallocated away from those consumers with a
and outputs in each of the two markets H and L in Figure 8.15. higher willingness to pay to those with a lower willingness
If we know the demand functions in each of the two markets, to pay.
H and L, we can derive the total revenue functions in each
Without any restrictions, mutually beneficial trade might
market (TRH and TRL) and hence in the two markets together
(TR = TRH + TRL). Total profit is given by be able to take place between the buyers. Those consumers
with a higher valuation of the good could, under some cir-
T ∏ = TRH + TRL - TC
TΠ
cumstances, purchase it from those with a lower valuation
To find the maximum-profit output in each market, we at a price that would improve the welfare of both parties.
(partially) differentiate the total profit equation with respect to
However, the seller blocks this resale from taking place and
output in each of H and L and set each equal to zero and solve
for QH and QL (see pages A:10–12 for how calculus is used to find in the process reduces society’s welfare.
a maximum value). We can then substitute these values of QH
and QL in the respective demand functions to work out PH and PL.
Maths Case 8.3 in MyEconLab and on the student website Competition
shows how this is done by using a worked example. As explained above, a firm may use price discrimination
to drive competitors out of business. This is known as
predatory pricing. For example, in many towns, large bus to raise prices above those that the competitors had been
companies have used profits they make in other towns charging. On the other hand, a firm might use the profits
where they have a monopoly to subsidise their bus fares from its high-priced market to break into another market
and thereby drive competitors out of business, only then and withstand a possible price war. Competition is thereby
increased.
Definition
Profits
Predatory pricing Where a firm temporarily charges a Price discrimination raises a firm’s profits. This could be
price below its short-run profit-maximising price in order
seen as an undesirable redistribution of income in society,
to drive one or more competitors out of the market. This
would normally involve setting a price below the average
especially if the average price of the product is raised. On the
variable cost of a competitor. other hand, the higher profits may be reinvested and lead to
innovation or lower costs in the future.