5. 2023_Notes Survey Research
5. 2023_Notes Survey Research
PURPOSE OF SURVEY
Surveys have a variety of purposes and can be carried out in many ways depending on the
methodology chosen and the objectives to be achieved.
There are some broadly defined purposes of using a survey:
I. Fix any meaningful problems that have occurred for customers with the company’s
products or services.
II. Assess the performance of its customer-facing units and staff
III. Improve its processes and standards for delivery
IV. Understand customers’ needs as they use the company’s products or services so the
company can help them have a better overall experience
V. A good survey goal: Use a survey to determine which markets are a good fit for our
existing products so we can expand into those markets.
A bad survey goal: Make more money.
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These types are comprised of multiple choice questionnaires, opinions and polls.
Questionnaires are distributed through mail surveys, group administered questionnaires or
in-person drop-offs. Interviews can be held in person or over the phone and are often a
more personal form of research than questionnaires. There are several issues to consider
when creating a survey, including content, wording, response format and question
placement and sequence. All of these choices can affect the answers given by participating
individuals.
Characteristics of questionnaire:
i) Use words with clear meanings.
ii) Limit the number of ranking options.
iii) In a multiple choice question, cover all options without overlapping.
iv) Offer an “out” for questions that don't apply.
v) Avoid offering too few or too many options.
vi) Should be concerned with the relevant and concerned topic.
vii) Should be presented in a good order.
viii) Should be short.
ix) Directions and wording should be clearly arranged and neatly printed.
x) Questions should be objective .
xi) Embarrassing questions, presuming questions and hypothetical questions should be
avoided.
Interviews:
Interviews are a far more personal form of research than questionnaires. In the personal
interview, the interviewer works directly with the respondent. And, interviews are
generally easier for the respondent, especially if what is sought is opinions or
impressions. Almost everyone is familiar with the telephone interview. Telephone
interviews enable a researcher to gather information rapidly. Most of the major public
opinion polls that are reported were based on telephone interviews. Like personal
interviews, they allow for some personal contact between the interviewer and the
respondent. And, they allow the interviewer to ask follow-up questions. But they also
have some major disadvantages. Many people don't have publicly-listed telephone
numbers. Some don't have telephones. People often don't like the intrusion of a call to their
homes.
DESCRIPTIVE SURVEY (NON STRUCTURED QUESTIONNAIRE):
A descriptive survey attempts to picture or document current conditions or attitudes that is to
describe what exists at the moment.
EXAMPLE:
Audience survey to determine the program taste
To study the changing value life style by the effect of some special type of program
ANALYTICAL SURVEY:
An analytical survey attempts to describe and explain WHY certain situations exist? .Here
we examine two or more variable to test our research hypothesis
EXAMPLE:
How life style effect the t.v viewing habits.
Impact of war games on teenagers.
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7. SURVEY DESIGNS:
Experimental design and the way your study is carried out depends on the nature of your
research question. If you’re interested in how a new forest product is perceived by the general
public in terms of attention, cognition and affect, there’s several ways to design your study.
Cross-sectional Design:
Cross-sectional study is defined as an observational research type that analyzes data of
variables collected at one given point of time across a sample population or a pre-defined
subset. This study type is also known as cross-sectional analysis, transverse study or
prevalence study. The data gathered in a cross-sectional study is from people who are similar
in all variables except the one variable which is under study.
Longitudinal Design:
Do you want to measure the products acceptance in a single population (say, male high-
income shoppers with specific demographic characteristics) over an extended period of
time (longitudinal design). The two designs can further be combined (mixed design). In a
longitudinal study you conduct several observations of the same respondent group over time,
lasting from hours to days, months and many years. By doing this, you establish a sequence
of events and minimize the noise that could potentially affect each of the single
measurements. In other words, you simply make the outcomes more robust against potential
side effects. For example, you could show a TV ad several times to your group of interest
(male high-income shoppers) and see how their preference for the ad changes over time.
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Mixed design. Mixed designs combine the best of two worlds as they allow you to collect
longitudinal data across several groups. The data itself is longitudinal (several samples over
time), while the group comparison has cross-sectional aspects.
Typical examples for mixed designs are: (find examples from forestry)
Product / media testing. Two or more versions of a product or service are compared with
respect to cognitive-behavioural outcomes of two or more groups (e.g., novices and experts,
male and female, young and old).
A-B testing. Two versions of a website or app are compared with respect to cognitive-
behavioral outcomes of two or more groups.
Mixed design experiments are ideal for collecting time-courses across several groups of
interest, allowing you to investigate the driving forces of human behavior in more detail than
cross-sectional or longitudinal designs alone.
Ultimately, which design you choose is driven primarily by your research question. Of
course, you can run a cross-sectional study first to get an idea of the potential factors
affecting outcomes, and then do a more fine-grained longitudinal study to investigate cause
and effect in more detail.
(give some examples of cross sectional and longitudinal survey in forestry related research)
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Telephone surveys: Telephone surveys are a cheaper method than face-to-face surveys
and less-time consuming too. Contacting respondents via the telephonic medium
requires less effort and manpower but the survey response rate could be debated as
respondents aren’t very trusting to give out information on call.
Paper surveys: The least used survey data collection method that is now being used
mostly in field research, are paper surveys. Since they are logistically tough to manage
and tough to analyze, researchers and organizations are moving away from using this
method. These surveys can be used where laptops, computers and tablets cannot go and
hence they use the age old method of data collection; pen and paper.
Face-to-face surveys: Face-to-face surveys are on the most widely used methods of
survey data collection. The survey response rate in this survey data collection method is
always higher because the respondent trusts the researcher since it is in-person. The
survey designing this research method is planned well in advance but there is so scope
to digress to collect in-depth data.
Email: Sending out an email is the easiest way of conducting a survey. The respondents
are targeted and there is higher chance of response due to the the respondents already
knowing about your brand.
Pay respondents: Buying a sample helps achieve a lot of the response criteria because
the people who are being asked to respond have signed up to do so and the qualifying
criteria for the research study is met.
Embed survey in website: Embedding a survey in a website ensures that the number
of responses is very high. This can be done while the person enters the website or is
exiting it.
QR code: QuestionPro QR codes store the URL for the survey. You can print/publish
this code in magazines, on signs, business cards, or on just about any object/medium.
Users with a camera phone equipped with the correct reader application can scan the
image of the QR Code to open the survey in the phone’s browser.
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QuestionPro App: The QuestionPro App allows to quickly circulate surveys and the
responses can be collected both online and offline.
API: You can use the API (Application Programming Interface for online survey)
integration of the QuestionPro platform for potential respondents to take your survey.
SMS: Using SMS surveys are another quick way to collect feedback. This method can
be used in the case of quick responses and when the survey is simple, straightforward
and not too long.
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may represent different things to different subjects, and have its own meaning to each
individual respondent. ‘Yes’ or ‘no’ answer options can also be problematic. Respondents may
answer “no” if the option “only once” is not available.
Customized surveys can run the risk of containing certain types of errors.
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