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Assignment CSR

The document outlines strategies for handling customer dissatisfaction, collaborating with colleagues, prioritizing inquiries, adapting to policy changes, ensuring accuracy in data entry, and enhancing customer satisfaction. Key approaches include active listening, effective communication, and continuous learning through training and resources. The emphasis is on maintaining customer trust and providing timely, personalized support.

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growwaniket99
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Download as PDF, TXT or read online on Scribd
2 views

Assignment CSR

The document outlines strategies for handling customer dissatisfaction, collaborating with colleagues, prioritizing inquiries, adapting to policy changes, ensuring accuracy in data entry, and enhancing customer satisfaction. Key approaches include active listening, effective communication, and continuous learning through training and resources. The emphasis is on maintaining customer trust and providing timely, personalized support.

Uploaded by

growwaniket99
Copyright
© © All Rights Reserved
Available Formats
Download as PDF, TXT or read online on Scribd
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Assignment

Name: Shrutika Khanzode

1] How would you handle a situation where a customer is upset or dissatisfied


with our product or service?
Answer: Handling a dissatisfied or upset customer requires patience, humble attitude
towards customer, cause we don’t know what they had faced. Firstly we have to do that
is to listen them attentively, show them concern without interrupting them. Then
apologise sincerely for their experience and assure them. After collecting all given data
try to give solution until they get proper answer for their problem whether it is a refund,
replacement or additional support. Lastly follow up to ensure their satisfaction and
assure your commitment to resolving the issue. Take feedback from them after all
process has done.

2] Can you describe how would you collaborate with colleagues to save a customer
issue?
Answer: When collaborating with colleagues to solve a customer issue needs good
communication and teamwork. It starts with understanding the problem deeply and
trying to figure out solutions together. Give assignment to an expert and regularly
update each other on progress until whole process has done.

3] How do you priorities multiple customer inquiries or task during a busy


workday?
Answer: Prioritise multiple customer inquiries or task during a busy workday involves
urgency, deadlines and time-consuming factors. So , first I will check on deadlines task
and allocate time and resources accordingly. Also, my focus divide on urgency and
allocate some resources on it. So that customer should not feel long process and
manage less urgent in well and structured manner. In short my focus is to ensure all
customer's need in a timely manner.

4] Describe how would you adapt to a change in company policy or procedure.


How would you handle it?
Answer: Adapting to change in company policy or procedure needs staying informed
and communicating effectively. Being flexible is must.I will start understanding the
reason behind the change then I will study and familiarise myself with all new ventures
through provided material or training. Once I grasp the changes, I would apply in my
workflow.
5] How do you ensure accuracy when entering customer information or
processing orders?
Answer: Ensuring accuracy in entering customer information and processing orders is
important to maintain trust and efficiency. I will always review customer information
and order details before submitting them. I will utilise automation where possible to
reduce manual data entry errors.

6] What steps do you like to ensure that customers leave each interaction feeling
satisfied and valued?
Answer: Ensuring that customers leave each interaction feeling satisfied and valued
involves several key steps:
1. Active listening
2. Empathy and understanding
3. Perfect response
4. Clear communication
5. Personalisation
6. Follow-up
7. Continue Improving

7] How do you stay update on product knowledge and company policies to better
serve customer?
Answer: Staying updated on product knowledge and company policies is essential for
providing excellent customer service. for that we have to attend regular training
sessions provided by company. We can utilise online resources such as internal
company, portals , documentation to update information. Also participating team
meetings where updates on products services and policies are discussed.

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