0% found this document useful (0 votes)
30 views

6623 ATM Win10 AANDC 05.01.xx Software Installation Ver 1.1

The document outlines the installation procedure for Maybank (Cambodia) 6623 ATM Misano (Skylake) Core Software Version 1.1, including software versions and configurations. It provides detailed steps for BIOS checks, software reloading, and ATM settings, emphasizing the importance of using the correct configurations to avoid financial loss. Additionally, it includes warnings about BIOS versions, key modes, and the necessity of specific IP address configurations.

Uploaded by

sithyhero
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
0% found this document useful (0 votes)
30 views

6623 ATM Win10 AANDC 05.01.xx Software Installation Ver 1.1

The document outlines the installation procedure for Maybank (Cambodia) 6623 ATM Misano (Skylake) Core Software Version 1.1, including software versions and configurations. It provides detailed steps for BIOS checks, software reloading, and ATM settings, emphasizing the importance of using the correct configurations to avoid financial loss. Additionally, it includes warnings about BIOS versions, key modes, and the necessity of specific IP address configurations.

Uploaded by

sithyhero
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
You are on page 1/ 27

Maybank (Cambodia) 6623 ATM Misano (Skylake) Core Software Installation Version 1.

Maybank (Cambodia)
6623 ATM Misano (Skylake) Core
Software Installation
AANDC 05.01.01, AANDC 05.01.51
APTRA XFS for Windows 10 01.05.01
EMV 94.00.01.08
EPP using INTL_ firmware
TCP/IP
Triple DES (3DES) Key – Remote Key Loading(RKL) enabled
eSDMS (eAgent 1.0.67 Windows 10 Build 309)
RMM (eSST) 2.7.2
NCR OEM Windows 10 IOT Enterprise 64-bit 1809 LTSC 01.00.00
SolidCore for APTRA 06.03.00
NCR Secure Hard Disk Encryption Client 64-bit 02.01.00

Last Update : 6th September 2024

Page 1 of 27

Confidential (Consumer Regulated)


Maybank (Cambodia) 6623 ATM Misano (Skylake) Core Software Installation Version 1.1

Release Version
AANDC 05.01.00
 Initial Release – SAPAC 03.01.00.02

AANDC 05.01.01
 New Denom < Type1-Unused but the name type (USD10) remains,
Type2-USD100, Type3-KHR20K, Type4-KHR50K >

AANDC 05.01.51
 Special New Denom < Type1-USD20,
Type2-USD50, Type3-KHR20K, Type4-KHR50K >

IMPORTANT NOTICE:

1. Please check the BIOS version first before starting. For Misano, the tested BIOS version is
05.12.09.0018. DO NOT start software installation if the BIOS version is lower. Refer to
APPENDIX F on how to upgrade BIOS.

2. You must do Dump Trace Log before starting on an existing production machine.

3. Maybank 6623 ATM is using KEY MODE = 4 and the EPP firmware is INTL_.

4. Maybank 6623 ATM Message Mode is 11060064600000100.

5. Maybank 6623 ATM AANDC settings are as below. There are 2 ATM configurations. So, please ask
and confirm with the bank on which configuration to use. NCR does not know, only the bank
knows. Using the wrong configuration can cause financial loss and dispute.

Page 2 of 27

Confidential (Consumer Regulated)


Maybank (Cambodia) 6623 ATM Misano (Skylake) Core Software Installation Version 1.1

Configuration#1 Configuration#2

Type1 USD10 but unused* Type1 USD20


Type2 USD100 Type2 USD50
Type3 KHR20K Type3 KHR20K
Type4 KHR50K Type4 KHR50K

*Do not use Type1 (USD10) and do not insert cassette *Type1 is USD20 and Type2 is USD 50.
Type1 (USD10) anymore.

*CARDLESS TRANSACTIONS and NEXT STATE NUMBER *CARDLESS TRANSACTIONS and NEXT STATE
are set by host after full CI loading. NUMBER are set by host after full CI loading.

Page 3 of 27

Confidential (Consumer Regulated)


Maybank (Cambodia) 6623 ATM Misano (Skylake) Core Software Installation Version 1.1

STEPS MONITOR DISPLAY ACTION


1. ***For software N/A N/A
reload, please
do a Dump Trace
log

2. Change the Boot  Press F2 or Del key to go to


Type to UEFI Boot BIOS
Type in BIOS
 Go to Boot section and change
the Boot Type to UEFI Boot
Type

 Save and exit BIOS

3. Insert the USB  Reboot the machine and press


device that F8 key to go to BBS
contains the
image  From BBS, select the USB drive
and wait for it to load

4.  Press Yes to proceed with apply


operation (image loading)

5. Once done,  Once the apply operation has


machine will completed, you will see the
reboot itself word “SUCCEEDED” on the
screen

 Type ‘exit’ and press <Enter>


to reboot the machine

 Remove the USB drive when


machine is powered
off/rebooting

Page 4 of 27

Confidential (Consumer Regulated)


Maybank (Cambodia) 6623 ATM Misano (Skylake) Core Software Installation Version 1.1

6.  Please take note that

6623 ATM contains


- S2/USB Media Dispenser
- has SAPAC Camera solution
- has Anti Skimming Module

 So, please refer to the correct


Appendix to configure the
modules accordingly

APPENDIX C – USB Anti Skimming


Module

APPENDIX D – SAPAC Dual


Camera

APPENDIX E – USB Media


Dispenser (S2 Dispenser)

7. ATM Power Up and Out of Service screen  Toggle from Normal Mode to
Aptra Advance Supervisor Mode
NDC Started

8. Goto SELECT REPLENISH


Menu  Press <Cancel> to go to
0 DISP SPPLY 1 PRNT SPPLY SELECT Menu
2 DISP CASH 3 DISP CNTRS
4 PRNT CNTRS 5 CLR CASH
6 CLR CARDS 7 CLR DEPOS
8 ADD CASH 9 INIT RECPT
10 TEST CASH 12 STD CASH
13 INIT STMNT 15 SPVR TRANS
53 CLR CDM TOTAL 54 INIT CDM
71 PRNT CDM TOTAL
74 COPY EJ 99 MORE

9. SELECT  Press 7 DIAGNOSTIC and


<Enter>
4 REPLENISH 5 CONFIGURE
6 ACCESS 7 DIAGNOSTIC
8 TRANSFER 9 EXIT
26 FAULT DISPLAY
Page 5 of 27

Confidential (Consumer Regulated)


Maybank (Cambodia) 6623 ATM Misano (Skylake) Core Software Installation Version 1.1

90 MISC FUNCS
95 MISC FUNCS 2

SELECT FUNCTION

10. Enter ATM


Properties
 Press SysApp key

11.  Press 8 Self Service


Configuration

12.  Press 7 Set ATM Properties

13. Settings  Fill in all the options with the


ATM Properties information that are attached
with the machine
Product Class: xxxx
Major-Minor Model: XXX Press <Tab> to go to next item
Manufacturing Plant Code: XXX Press <Toggle> to change and
Serial Number: XXX choose the correct parameter
Tracer Number: XXX Press <Ok> to save the properties,
Geographic Address: XXX and go to next screen

14. Verify the EPP  Press 8 Self Service


firmware is INTL_ Configuration

Page 6 of 27

Confidential (Consumer Regulated)


Maybank (Cambodia) 6623 ATM Misano (Skylake) Core Software Installation Version 1.1

15.  Press 3 Set Device


Configuration

16.  Press the number that


represents EPP

17.  Press 2 Display Version


Number

18.  In the screen, verify the


Firmware Version is INTL_xx

If the version is not INTL_xx,


then you need to change it.

19. Make sure that the SELECT  Press <Cancel> to go to


ATM is using 3DES SELECT Menu
key mode entry 4 REPLENISH 5 CONFIGURE
6 ACCESS 7 DIAGNOSTIC  Press 6 ACCESS and <Enter>
The key mode is 4 8 TRANSFER 9 EXIT
26 FAULT DISPLAY
31 TOUCH N-GO
90 MISC FUNCS
95 MISC FUNCS 2

SELECT FUNCTION

Page 7 of 27

Confidential (Consumer Regulated)


Maybank (Cambodia) 6623 ATM Misano (Skylake) Core Software Installation Version 1.1

20. ACCESS  Press 25 KEY ENTRY and


<Enter>
0 DISP ACCESS 1 PRNT ACCESS
2 SET PASSWRD 3 INIT ENTRY
4 INIT DISPLY 5 EXIT MODE
6 ENTER V 7 WRITE V
8 ENTER A 9 WRITE A
10 ENTER B 11 WRITE B
12 ENTER MAC 13 SET ACCESS
14 HALLMARK 25 KEY ENTRY

21. SELECT TO ENTER KEY  Press 9 CHANGE KEY ENTRY


OR CHANGE KEY MODE MODE and <Enter>

0 ENTER KEY A
1 ENTER KEY B
2 ENTER KEY V

9 CHANGE KEY ENTRY MODE

22.  Make sure the Key Entry Mode


1 = SINGLE LENGTH WITHOUT XOR value is 4
2 = SINGLE LENGTH WITH XOR
3 = DOUBLE LENGTH WITH XOR If it is not 4, then, changing it to 4
4 = DOUBLE LENGTH RESTRICTED by pressing 4 and <Enter>

CURRENT MODE = 4 If it is already 4, then just exit this


NEW MODE = screen by pressing <Cancel>

CHANGING MODE WILL


DESTROY ALL KEYS

23. Return to SELECT ACCESS  Press <Cancel> to go to


Menu SELECT Menu
0 DISP ACCESS 1 PRNT ACCESS
2 SET PASSWRD 3 INIT ENTRY
4 INIT DISPLY 5 EXIT MODE
6 ENTER V 7 WRITE V
8 ENTER A 9 WRITE A
10 ENTER B 11 WRITE B
12 ENTER MAC 13 SET ACCESS
14 HALLMARK 25 KEY ENTRY

24. Configure Local SELECT  Press 5 CONFIGURE and


(ATM) IP Address <Enter>
4 REPLENISH 5 CONFIGURE
6 ACCESS 7 DIAGNOSTIC
8 TRANSFER 9 EXIT
26 FAULT DISPLAY
31 TOUCH N-GO
90 MISC FUNCS
95 MISC FUNCS 2

SELECT FUNCTION

Page 8 of 27

Confidential (Consumer Regulated)


Maybank (Cambodia) 6623 ATM Misano (Skylake) Core Software Installation Version 1.1

25. CONFIGURE  Press 99 MORE and <Enter>

0 DISP CONFIG 1 PRNT CONFIG


2 TRACK 1 3 ROLL WIDTH
4 MACHINE NO 5 DATE/TIME
6 MSG MODE 7 DISP SCRN
8 SET PRINT 9 SET CASH
10 RST MODE 11 SET DEFAULT
12 TRACE ON 13 TRACE OFF
14 SET COINS 30 SET JRNL
31 VOLUME SST 32 VOLUME JACK
33 DISBL JRNL 99 MORE

26. CONFIGURE  Press 37 TCPIP CONFIG and


<Enter>
34 EJ OPTIONS 35 JOURNAL LEVEL
37 TCPIP CONFIG 38 DIALUP CONFIG
39 GBXX CONFIG 44 TROUBLESHOOT
45 MAX STATEMENT LENGTH
46 SELECT COMMS TYPE
47 EXTENDED ADD CASH
80 DISP CSH/ACC CONFIG
81 PRNT CSH/ACC CONFIG
82 BNA CASS CFG
83 BRM CASS CFG 99 MORE

27. TCP/IP CONFIG  Press 2 LCL ADDRESS and


<Enter>
0 RMT ADDRESS 1 RMT PORT NO
2 LCL ADDRESS 3 LCL PORT NO  Kindly contact officers for the
4 CONFIG AS SRV 5 ADVANCED Local (ATM) IP Address
6 DISP TCP/IP 7 PRINT TCP/IP
8 PING 9 GATEWAY WARNING: DO NOT simply use
10 SUBNET MASK 11 DNS ADDRESS any values. Use only the given
12 WINS ADDRESS 13 COMP NAME one; else the ATM cannot
14 FIREWALL 15 MULTI HOST connect to the host
16 NAMED RMT HOST
17 XP KEEP ALIV 18 SSL CONFIG

28. Configure Default TCP/IP CONFIG  Press 9 GATEWAY and <Enter>


Gateway Address
0 RMT ADDRESS 1 RMT PORT NO  Kindly contact officers for the
2 LCL ADDRESS 3 LCL PORT NO Default Gateway Address
4 CONFIG AS SRV 5 ADVANCED
6 DISP TCP/IP 7 PRINT TCP/IP WARNING: DO NOT simply use
8 PING 9 GATEWAY any values. Use only the given
10 SUBNET MASK 11 DNS ADDRESS one; else the ATM cannot
12 WINS ADDRESS 13 COMP NAME connect to the host
14 FIREWALL 15 MULTI HOST
16 NAMED RMT HOST
17 XP KEEP ALIV 18 SSL CONFIG

29. Configure Subnet TCP/IP CONFIG  Press 10 SUBNET MASK and


Mask <Enter>
0 RMT ADDRESS 1 RMT PORT NO
Page 9 of 27

Confidential (Consumer Regulated)


Maybank (Cambodia) 6623 ATM Misano (Skylake) Core Software Installation Version 1.1

2 LCL ADDRESS 3 LCL PORT NO  Kindly contact officers for the


4 CONFIG AS SRV 5 ADVANCED Subnet Mask
6 DISP TCP/IP 7 PRINT TCP/IP
8 PING 9 GATEWAY WARNING: DO NOT simply use
10 SUBNET MASK 11 DNS ADDRESS any values. Use only the given
12 WINS ADDRESS 13 COMP NAME one; else the ATM cannot
14 FIREWALL 15 MULTI HOST connect to the host
16 NAMED RMT HOST
17 XP KEEP ALIV 18 SSL CONFIG

30. Configure Remote TCP/IP CONFIG  Press 0 RMT ADDRESS and


(HOST) IP Address <Enter>
0 RMT ADDRESS 1 RMT PORT NO
2 LCL ADDRESS 3 LCL PORT NO  Kindly contact officers for the
4 CONFIG AS SRV 5 ADVANCED Remote (HOST) IP Address
6 DISP TCP/IP 7 PRINT TCP/IP
8 PING 9 GATEWAY WARNING: DO NOT simply use
10 SUBNET MASK 11 DNS ADDRESS any values. Use only the given
12 WINS ADDRESS 13 COMP NAME one; else the ATM cannot
14 FIREWALL 15 MULTI HOST connect to the host
16 NAMED RMT HOST
17 XP KEEP ALIV 18 SSL CONFIG

31. Configure Remote TCP/IP CONFIG  Press 1 RMT PORT NO and


(HOST) Port <Enter>
Number 0 RMT ADDRESS 1 RMT PORT NO
2 LCL ADDRESS 3 LCL PORT NO  Kindly contact officers for the
4 CONFIG AS SRV 5 ADVANCED Remote (HOST) Port Number
6 DISP TCP/IP 7 PRINT TCP/IP
8 PING 9 GATEWAY WARNING: DO NOT simply use
10 SUBNET MASK 11 DNS ADDRESS any values. Use only the given
12 WINS ADDRESS 13 COMP NAME one; else the ATM cannot
14 FIREWALL 15 MULTI HOST connect to the host
16 NAMED RMT HOST
17 XP KEEP ALIV 18 SSL CONFIG

32. If ATM prompts for RESTART REQUIRED  Press <Enter> to restart ATM
a restart, choose now
to reset now PRESS ENTER TO RESTART ATM

PRESS CANCEL TO RESTART LATER

33. ATM Power Up and Out of Service screen  Toggle from Normal Mode to
Aptra Advance Supervisor Mode
NDC Started

34. Exit from  Toggle from Supervisor Mode


supervisor to Normal Mode

35. Establish  ATM should auto download CI.


communications/ If not, please call MBB Bank
Loading Cl personnel to download Cl

36. Enter into  Toggle from Normal Mode to


supervisor Supervisor Mode
Page 10 of 27

Confidential (Consumer Regulated)


Maybank (Cambodia) 6623 ATM Misano (Skylake) Core Software Installation Version 1.1

37. Go to 95 MISC SELECT  Press Cancel to go to SELECT


FUNCS 2 Menu
4 REPLENISH 5 CONFIGURE
6 ACCESS 7 DIAGNOSTIC  In SELECT menu, press 95
8 TRANSFER 9 EXIT MISC FUNCS 2 and <Enter>
26 FAULT DISPLAY
31 TOUCH N-GO
90 MISC FUNCS
95 MISC FUNCS 2

SELECT FUNCTION

38. Reset Machine MISC FUNCS 2  In MISC FUNCS 2 menu, press


10 RESET MACHINE and
0 EJ VIEWER <Enter>
1 DUMP TRACE
2 UPDATE HISTORY  This will reboot/reset the
3 SOFTWARE VERSION machine
4 UPDATE SOFTWARE
10 RESET MACHINE

39. Continue with  Refer to the APPENDIX A –


Set BIOS Bootable
1. Set BIOS Sequence and Set BIOS
Bootable Password
Sequence and
Set BIOS  Refer to the APPENDIX B –
Password SecureHDE Agent
Installation
2. Hard Disk
Encryption

APPENDIX A – Set BIOS Bootable Sequence and Set BIOS Password

1 Reboot the machine and go to BIOS Setting  Reboot machine and press F2
repeatedly to enter BIOS menu.

2 Enter the BIOS Password  The default BIOS password for


new installation is "ncrTEMP123".

 For old installation, please ask


Office to enter the BIOS

Page 11 of 27

Confidential (Consumer Regulated)


Maybank (Cambodia) 6623 ATM Misano (Skylake) Core Software Installation Version 1.1

password.

3 Change the Bootable Device Type  Use arrow key to navigate to


"Boot" tab and press enter on
"Bootable Device Type".

4 Disable Devices  Disable "CD/DVD-ROM Drive",


"USB" and "Network" as per the
screen on the left.

 Make sure the Hard Disk Drive is


still Enabled.

5 Change BIOS Password  Use arrow key to navigate to


"Security" tab and press enter on
"Set Admin Password".

6 Enter the new BIOS password  Enter the old BIOS password
(ncrTEMP123).

 Ask officer to enter the new BIOS


password.

 Ask officer to enter the new BIOS

Page 12 of 27

Confidential (Consumer Regulated)


Maybank (Cambodia) 6623 ATM Misano (Skylake) Core Software Installation Version 1.1

password's CRC32 Value.

 Press Enter to change the


password.

 *Please ask Officer to generate


the CRC32 Value by using the
CRC32 Calculator.

 For example, if you want a


password of "Pa55word". The
CRC32 checksum of that would
be "c206601b".

7 BIOS Password changed  You should see this screen after


the successfully changed the
BIOS password.

8 Change BBS Password  Use arrow key to navigate to


"Security" tab and press enter on
"Set BBS Password".

9 Enter the new BBS password  Enter the old BBS password
(ncrTEMP456).

 Ask officer to enter the new BBS


password.

 Ask officer to enter the new BBS


password's CRC32 Value.

 Press Enter to change the


password.

 *Please ask Officer to generate


the CRC32 Value by using the
CRC32 Calculator.

Page 13 of 27

Confidential (Consumer Regulated)


Maybank (Cambodia) 6623 ATM Misano (Skylake) Core Software Installation Version 1.1

 For example, if you want a


password of "Pa55word". The
CRC32 checksum of that would
be "c206601b".

10 BBS Password changed  You should see this screen after


the successfully changed the
BIOS password.

11 Save Changes and Boot into SSTAuto1  Press F10 and Enter Yes to save
changes.

APPENDIX B – SecureHDE Agent Installation

INSTALLATION:

1 Open  Upon reboot. Login to admin


command mode (abcdwxyz)
prompt
 Press Ctrl + esc then type
cmd in the search bar and
press Enter.

2 Telnet Success:  In the command prompt.


Production Type the following
server command: telnet

Page 14 of 27

Confidential (Consumer Regulated)


Maybank (Cambodia) 6623 ATM Misano (Skylake) Core Software Installation Version 1.1

172.31.75.173 7300.

 If telnet is successful, there


will be an empty command
prompt with a blinking cursor
top left of the window (as per
Fail:
pic titled Success).

 If telnet could not connect to


the specified servers and
port (as per pic name Fail).
Please take a photo of the
error message.

 Do not proceed if the


connection was not
successful. Abort the
Installation.

 Close the current command


prompt by pressing the
following keyboard shortcut:
Alt + space + x

3 Change  Press Ctrl + esc


computer
name  Type sysdm.cpl in the
search bar and press Enter.

Page 15 of 27

Confidential (Consumer Regulated)


Maybank (Cambodia) 6623 ATM Misano (Skylake) Core Software Installation Version 1.1

4  Press tab key until the


button named Change is
selected.

 Press Enter.

5 Computer  Press tab until the


name Computer Name text field
is selected.

 Ask the bank personnel for


the terminal id and enter the
provided terminal id in this
field. Note: FC03 is only
for reference. Do not
enter this id unless the
terminal has been
assigned that id.

 Press Enter to save the


changes

 Please restart the system


when advised to do so.

6  Please reboot the machine


when advised. The Ok button
will not restart the machine.
You must initiate the restart.

 Press Ctrl + esc.

 Press left arrow key twice.

 Press up arrow key until


Restart is selected.

 Press Enter to restart

Page 16 of 27

Confidential (Consumer Regulated)


Maybank (Cambodia) 6623 ATM Misano (Skylake) Core Software Installation Version 1.1

7 Trigger  Upon reboot, please login to


HDEInstaller admin mode (abcdwxyz) to
conduct this installation.

 Navigate to C:\Program
Files\NCR
APTRA\HDEInstaller\

 Navigate to the file named


HDEInstaller.bat (as shown
in the pic), and press Enter
key to trigger the automated
installation.

 The installation will


approximately take 10+
minutes. Please be patient.

 You may see some flickering


after triggering the
HDEInstaller.bat files. This is
an indication that the
installation is in progress.

 Do not trigger this


installer more than once.

 If the installation failed.


Please grab the following
event logs: Application,
System and Security and
contact PS staff for
advice.

8 If Network  If the client failed to


Issue communicate with the
server. The error in the pic
will pop up. If this popup
does not occur, please go to
step 10.

 Press the Send button to re-


send the registration data to
the server.

Page 17 of 27

Confidential (Consumer Regulated)


Maybank (Cambodia) 6623 ATM Misano (Skylake) Core Software Installation Version 1.1

9 Attempting to  Once the data is sent to the


re-send data server this window will close
Proceed to step 10.

 If the data could not be sent


to the server. Please refer to
step 8.

10 Pre-Boot  Once the client is registered


Authentication with the server. The next
environment popup should be as per pic.
installation

11 Reboot  Upon successful installation


of Pre-Boot Authentication
environment. The system will
automatically reboot.

12 Encryption  Upon boot-up, please log in


Status as admin (abcdwxyz)

 Press the following sequence


of keyboard shortcuts to
access the notification area:
1. Ctrl + esc
2. Esc
3. Tab
4. Tab
5. Space
 Look for an icon similar to
the one pictured

 If the HDD size is 500GB or


bigger, please wait until
progress has reached 5% or
more. Then reboot the
machine into SSTAuto mode.
Do not reboot the
machine until progress
has reached 5%

 If the HDD size is 160GB or


smaller, please wait until
progress has reached 10%
or more. Then reboot the
machine into SSTAuto mode.
Do not reboot the
machine until progress

Page 18 of 27

Confidential (Consumer Regulated)


Maybank (Cambodia) 6623 ATM Misano (Skylake) Core Software Installation Version 1.1

has reached 10%

13 Installation  Encryption will continue in


Complete the background.

APPENDIX C – USB Anti Skimming Module

Go to USB Anti-  Go back to Self Service


Skimming Module Configuration

 Press 8 Self Services


Configuration

 Press 3 Set Device


Configuration

 Press the number that indicates


USB Anti-Skimming Module

Deconfigure Drill  Press 7 Deconfigure Drill Mat


Mat

Page 19 of 27

Confidential (Consumer Regulated)


Maybank (Cambodia) 6623 ATM Misano (Skylake) Core Software Installation Version 1.1

 Press 2 Display Status

 Make sure that

Primary Card Reader Bezel


Capacitive Sensor = No Alert

Primary Card Reader Jammer =


No Alert – Jammer OFF

Drill Mat Sensor = Drill Mat Not


Configured

 Press 3 ReBaseline Sensor

 Follow the instruction shown on


the screen

Page 20 of 27

Confidential (Consumer Regulated)


Maybank (Cambodia) 6623 ATM Misano (Skylake) Core Software Installation Version 1.1

APPENDIX D – SAPAC Dual Camera

Go to SAPAC  At REPLENISH Menu, press 99


CAMERA MORE and <Enter>

 Press 42 SAPAC CAMERA and


<Enter>

 Press 1 SHOW SAPAC CAM


SUPV MENU and <Enter>

 Press 1 Setup Camera

 Make sure there are 2 camera


detected.

 The first camera must be the


face camera.

 The second camera must be


the hand camera.

 Press ‘Toggle Camera’ to


Page 21 of 27

Confidential (Consumer Regulated)


Maybank (Cambodia) 6623 ATM Misano (Skylake) Core Software Installation Version 1.1

change/swap between the


cameras.

 Press ‘Next’ to proceed.

 Press ‘Previous’ to go back.

 Press ‘Save and Exit’ once both


cameras are setup correctly.

 At the confirmation screen,


please confirm the 2 cameras
again.

 Press ‘Exit’ to end.

APPENDIX E – USB Media Dispenser (S2 Dispenser)

Go to USB Media  Go back to Self Service


Dispenser Configuration

 Press 8 Self Services


Configuration

Page 22 of 27

Confidential (Consumer Regulated)


Maybank (Cambodia) 6623 ATM Misano (Skylake) Core Software Installation Version 1.1

 Press 3 Set Device


Configuration

 Press the number that indicates


USB Media Dispenser

Authenticate USB  Press 3 Authenticate to


Media Dispenser authenticate the device

 Follow the instruction shown on


the screen

Confirm Dispense  Press 2 Device Parameter


Protection Level Configuration to check the
and Dispense Dispense Protection Level and
Enable Level Dispense Enable Level

 Make sure the Dispense


Protection Level value is
Physical

 Make sure the Dispense Enable


Level value is Cassette and
Purge Bin

Confirm  Make sure the singularity and


Singularity and width settings are correct

Page 23 of 27

Confidential (Consumer Regulated)


Maybank (Cambodia) 6623 ATM Misano (Skylake) Core Software Installation Version 1.1

Width Settings Configuration#1


 Please confirm the settings with
Dispense Denomination Width Singularity a NCR Senior
Note Type
CE/Expert/Specialist
Type 1 USD 10 65 109
 There are 2 ATM
Type 2 USD 100 65 95 configurations. So, please
ask and confirm with the
Type 3 KHR 20K 71 122 bank on which configuration
to use. NCR does not know,
Type 4 KHR 50K 72 138 only the bank knows. Using
the wrong configuration can
cause financial loss and
Do not use Type1 (USD10) and do not insert
dispute.
cassette Type1 (USD10) anymore.

Note: The values above were given by Vanny on


8th Apr 2024.

Configuration#2

Dispense Denomination Width Singularity


Note Type

Type 1 USD 20 66 104

Type 2 USD 50 66 108

Type 3 KHR 20K 71 122

Type 4 KHR 50K 72 138

Note: The values above were given by Vanny on


30th Jul 2024.

Remove the 2 plastic parts as shown in the pictures below.

Page 24 of 27

Confidential (Consumer Regulated)


Maybank (Cambodia) 6623 ATM Misano (Skylake) Core Software Installation Version 1.1

Make sure the EPP layout is as shown below where the Cancel button (red color) is on top and the Clear
button (yellow color) is in the middle.

APPENDIX F – MISANO BIOS upgrade to 05.12.09.0018

Important Note: The update is a two-step process, first to update the BIOS (Step 1 to 5) and then to
update the Intel CSME firmware (Step 6 to 10).

Must remember to perform Step 6 to 10, to have a complete BIOS update.

Updating to v05.12.09.0018 from bootable USB (Legacy boot mode)

1. Insert the USB drive into the PC core and reboot the ATM

2. Once the ATM powers off tap the F8 key continually until the NCR logo appears on screen with
confirmation of the key press

3. Enter the BBS password when requested

4. Select the USB drive from the list of bootable devices

5. The PC will apply the BIOS update. The PC will reboot following the BIOS update.

6. Once the ATM powers off again tap the F8 key continually until the NCR logo appears on screen with
confirmation of the key press

7. Enter the BBS password when requested

8. Select the USB drive from the list of bootable devices

9. The PC will check the BIOS version to confirm it is the latest and will then proceed to update the Intel
CSME firmware

10. When the CSME firmware update is complete the PC will reboot

11. Update complete

Page 25 of 27

Confidential (Consumer Regulated)


Maybank (Cambodia) 6623 ATM Misano (Skylake) Core Software Installation Version 1.1

1. Power off the target ATM

2. Insert the USB thumb drive into a USB port on the target ATM core

3. Power on the target ATM

Press F2 to enter  Reboot machine and press F2


BIOS menu repeatedly to enter BIOS
menu.

Enter Password  Default password is


ncrTEMP123

Change Boot Type  Navigate to Boot tab and


to Legacy change Boot Type from UEFI to
Legacy

 Press F10 to Save and Exit


BIOS

Press F8 to enter  Repeatedly press F8


BBS Menu

4. During POST (when NCR logo appears) press F8 to enter BBS menu

5. Enter the BBS password (Default password: ncrTEMP456)

6. Select the USB thumb drive as the boot device

7. The system will boot to the USB drive and automatically perform the BIOS update
a. NB: The PC core will automatically reboot into a secure shell to perform the BIOS update

Page 26 of 27

Confidential (Consumer Regulated)


Maybank (Cambodia) 6623 ATM Misano (Skylake) Core Software Installation Version 1.1

8. Once the BIOS update process is complete the PC core will reboot again, on this reboot sequence
press F8 during POST (when NCR logo appears) to enter the BBS menu again

9. Enter the BBS password (Default password: ncrTEMP456)

10. Select the USB thumb drive as the boot device

11. The PC will apply the BIOS update. The PC will reboot following the BIOS update.

12. Once the ATM powers off again tap the F8 key continually until the NCR logo appears on screen with
confirmation of the key press.

13. Enter the BBS password when requested

14. Select the USB drive from the list of bootable devices

15. The PC will check the BIOS version to confirm it is the latest and will then proceed to update the
Intel CSME firmware

16. When the CSME firmware update is complete the PC will reboot

17. If the passwords have been reset to NCR default password, remember to ask the bank officer to set
back their passwords

18. Once BIOS upgrade is completed, please change Boot Type to UEFI

Page 27 of 27

Confidential (Consumer Regulated)

You might also like