E-Series Error Codes

ST-101.R4 Logi, LogiPro, and Vended Control

Summary
The information listed below is provided as general guidelines to assist in troubleshooting. It is ultimately the owner’s/
distributor’s/ technician’s responsibility to properly troubleshoot the piece of equipment down to the failed component(s).
Girbau North America’s will not be held liable for any part replacement and/or labor associated with the misdiagnosed
troubleshooting of the equipment.

It is recommended to run the Test Mode to assist in troubleshooting any error codes. There are Test Mode videos located on
our website www.gnalaundry.com. Click on Services and Support. Click on Technical Service.

Alarm/ Error Description/ Possible Causes Action

Code

ALn/ VAR 0 Communication error-No 1. Verify the integrity of the motor discharge resistor and the Earth
communication between the ground. Please refer to ST-112R*
ALn/ VAR 1 inverter and microprocessor- In 2. Verify power at the inverter. Check fuses and inverter relay.
order to properly communicate 3. Verify power on the communication cable (EH020 EM025)
ALn / VAR 2 the inverter needs to have the 4. Verify the integrity of the communication wire harness and clean the
required power to the inverter. It contacts points with contact cleaner. Make sure wires are properly
will also digitally communicate pushed into the connector.
with the inverter. 5. Verify dip switches are set correctly (if applicable)
6. Possible bad inverter
7. Possible bad microprocessor

ALn/ U-00 Communication error- In order 1. Verify the integrity of the motor discharge resistor and the Earth
to properly communicate the ground. Please refer to ST-112R*
inverter needs to have the 2. Verify voltage supply in and out of Z1 filter (if equipped)
required power to the inverter. It 3. Verify KA1 relay voltage across terminals 4 to 8 on the start of a
will also digitally communicate cycle.
with the inverter. 4. Verify F6 fuse is correct on L1 inductance board located in the front
of the inverter.

ALn/ VAR 3 Overcurrent condition 1. Verify he basket movement restrictions. Possibly caused by the
detected- Fast and high rise of basket catching on something, motor seizing up, or bad bearings.
ALn/ U-47 motor currents detected by the 2. Verify the operation of the drain. Look inside drain valve/ pump,
inverter during acceleration, make sure no debris has restricted valve movement.
ALn/ U-59 deceleration, and normal 3. Verify the inverter’s heatsink is clear of debris and the inverter fan is
operation operating properly. Clean inverter.
4. Verify the inverter’s cover is installed. This cover creates a wind
tunnel.
5. Remove the belt and spin the motor by hand to test for bad motor
bearings.
6. Isolate the inverter by disconnecting the motor and jumping out the
klixons, run Test Mode.
7. Verify the motor windings are not shorted or open. Phase to phase
should read about the same. Phase to klixon should read open. Phase
to motor housing should read open.
8. Verify the amperage draw across each leg of power going to the
motor. Amperage draw should be similar.
9. Verify the integrity of the motor harness/ power coming into the
inverter

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E-Series Error Codes
ST-101.R4 Logi, LogiPro, and Vended Control

ALn / VAR 4 Over heat condition in the 1. Verify he basket movement restrictions. Possibly caused by the
motor. The motor klixons (over basket catching on something, motor seizing up, or bad bearings.
ALn/ U-04 loads) should close when 2. Check inside drain valve/ pump, make sure no debris has restricted
temperature gets below a certain valve movement.
threshold. 3. Verify the inverter is clear of debris and the inverter fan is operating
properly. Clean inverter.
4. Verify dip switches on the inverter are set correctly.
5. Remove the motor pulley belt and spin the motor to test for bad
motor bearings.
6. Isolate the inverter by disconnecting the motor and jumping out the
klixons. Run Test Mode.
7. Verify that the motor windings are not shorted or open.
8. Verify the amperage draw across each leg of power going to the
motor. Amperage draw should be similar.
9. Check for bad motor bearings.
10. Verify the integrity of the motor harness/ power coming into the
inverter

ALn / VAR 5 High voltage detected on the 1. Verify the voltage coming into the inverter is within the
DC buss- The DC buss on the recommended range. Too high or too low of input voltage can cause
ALn/ U-48 inverter is detecting a higher this alarm.
DC voltage than allowed 2. Possible bad inverter
ALn/ U-49 3. Possible bad inductor (if equipped)

ALn / VAR 6 High temperature detected on 1. Verify the customer is not over sudsing the machine.
the inverter- Inverter’s 2. Verify he basket movement restrictions. Possibly caused by the
ALn / VAR 7 temperature is above the basket catching on something, motor seizing up, or bad bearings.
operating range 3. Verify the operation of the drain. Look inside drain valve/ pump,
ALn / V- 13 make sure no debris has restricted valve movement.
4. Verify the inverter’s heatsink is clear of debris and the inverter fan is
ALn/ U-55 operating properly. Clean inverter.
5. Verify the inverter fan motor is functional.
6. Verify the inverter’s cover is installed. This cover creates a wind
tunnel.
7. Remove the belt and spin the motor by hand to test for bad motor
bearings.
8. Isolate the inverter by disconnecting the motor and jumping out the
klixons, run Test Mode.
9. Verify the motor windings are not shorted or open. Phase to phase
should read about the same. Phase to klixon should read open. Phase
to motor housing should read open.
10. Verify the amperage draw across each leg of power going to the
motor. Amperage draw should be similar.
11. Verify the integrity of the motor harness/ power coming into the
inverter
12. Stand pipe too high (EH020 pump only)

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E-Series Error Codes
ST-101.R4 Logi, LogiPro, and Vended Control

ALn / VAR 8 Unidentified inverter failure- 1. Verify the integrity of the motor discharge resistor and the Earth
Inverter is detecting an ground. Please refer to ST-112R*
unknown error 2. Verify the belt is not slipping, possibly replace the belt.
3. Possible bad inverter

ALn/ VAR 9 Inverter and microprocessor 1. Verify correct jumper is installed on the microprocessor
incompatibility- Wrong 2. Verify correct inverter and microprocessor is installed.
ALn / V- 12 identification plug on 3. Verify the microprocessor has the correct firmware on it.
microprocessor/ inverter 4. Download and verify inverter parameters (on applicable models)
combination. Incorrect inverter
installed

ALn/ U-09 Inverter parameters are not 1. Download and verify inverter parameters. The door has to be closed
recognized- Inverter has to be in order to download parameters.
able to talk with the 2. Verify the integrity of the motor discharge resistor and the Earth
microprocessor. Loading ground. Please refer to ST-112R*
parameters allows this 3. Verify power at the inverter. Check fuses and inverter relay.
communication. 4. Verify the integrity of the communication wire harness and clean the
contacts points with contact cleaner. Make sure wires are properly
pushed into the connector.
5. Possible bad inverter.

ALn / V- 10 Input inverter voltage out of 1. Verify the input voltage connection are tight and properly crimped
range- Incorrect incoming 2. Verify input voltage
voltage to inverter 3. Verify supply voltage to KA1 relay
4. Clean inverter
5. Inspect wiring from inverter to motor

ALn / V- 11 Unbalanced amperage draw- 1. Verify connections going to the inverter and to the motor.
The inverter detects an 2. Verify amperage draw on each leg of the output side (motor side) of
unbalanced amperage draw in the inverter. Amperage draw should be about the same.
ALn / V- 14 between the motor and inverter 3. Possible bad inverter
4. Possible bad motor

UA 11 Open phase error- 1. Verify connections going to the inverter and to the motor.
Loss of motor phase during 2. Verify the windings on the motor are good. Wind to wind should be
operation about the same. Wind to chassis and wind to klixon should be open.
3. Verify amperage draw on each leg of the output side (motor side) of
UA12 Motor not connected- the inverter. Amperage draw should be about the same.
Motor disconnected during 4. Possible bad inverter.
operation

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E-Series Error Codes
ST-101.R4 Logi, LogiPro, and Vended Control
UA 13 ADC hardware error- 1. Verify wiring and electrical components.
Inverter has failed 2. Replace the inverter

UA15 Electronic circuit error-

Internal component of the
inverter is damaged

UA 35 Inrush current failure-

Inverter has failed

UA 14 Over current diversion- 1. Verify connections going to the inverter and to the motor.
Inverter is detecting an over 2. Verify the windings on the motor are good. Wind to wind should be
current situation about the same. Wind to chassis and wind to klixon should be open.
3. Verify motor’s insulation and Earth’s wiring
UA 36 4. Possible bad inverter.

UA 16 Inverter overcurrent error- 1. Verify the basket and motor spins free.
2. Verify wiring between the motor and the inverter
3. Verify the motor windings are not shorted or open. Phase to phase
should read about the same. Phase to klixon should read open. Phase
to motor housing should read open.
4. Verify the machine has a good Earth ground.
5. Verify the motor’s wiring ensuring the insulation is not chaffing on
the machine causing a short.
6. Replace inverter.

UA 17 Inverter overload error- 1. Verify he basket movement restrictions. Possibly caused possibly by
Excessive motor consumption the basket catching on something, motor seizing up, or bad bearings.
2. Check inside drain valve/ pump, make sure no debris has restricted
UA31 Motor over temperature error valve movement.
3. Verify the inverter is clear of debris and the inverter fan is operating
Motor over temperature properly. Clean inverter.
UA 36 4. Verify dip switches on the inverter are set correctly (if applicable).
5. Remove the motor pulley belt and spin the motor to test for bad
motor bearings.
6. Isolate the inverter by disconnecting the motor and jumping out the
klixons. Run Test Mode.
7. Verify that the motor windings are not shorted or open.
8. Verify the amperage draw across each leg of power going to the
motor. Amperage draw should be similar.
9. Check for bad motor bearings.
10. Verify the integrity of the motor harness/ power coming into the
inverter

UA 18 Under voltage on the DC buss 1. Verify the input voltage at the inverter is correct. If the voltage is
Low voltage on the DC buss incorrect work towards the power supply to find your voltage drop
A2-X1:1,2.
UA 24 Error in V buss sensor- 2. Replace the inverter

UA 32 Voltage error

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E-Series Error Codes
ST-101.R4 Logi, LogiPro, and Vended Control

UA 19 Inverter over voltage- 1. Verify error code when the machine is empty. This alarm can appear
Excessive voltage on the if the load has excessive inertia.
inverter’s DC buss 2. Verify the input voltage at the inverter is correct. If the voltage is
incorrect work towards the power supply to determine why the
voltage is too high.
3. Replace the inverter

UA 20 Inverter general error 1. Verify the machine is above 0° C/ 32°F

2. Replace the inverter

UA 21 Inverter over heating error- 1. Verify the inverter fan is functioning properly and that the inverter
Inverter power circuit over has it cover on (if applicable).
heated 2. Verify he basket movement restrictions. Possibly caused by the
basket catching on something, motor seizing up, or bad bearings.
3. Check inside drain valve/ pump, make sure no debris has restricted
valve movement.
4. Verify the inverter is clear of debris and the inverter fan is operating
properly. Clean inverter.
5. Verify dip switches on the inverter are set correctly (if applicable).
6. Remove the motor pulley belt and spin the motor to test for bad
motor bearings.
7. Isolate the inverter by disconnecting the motor and jumping out the
klixons. Run Test Mode.
8. Verify that the motor windings are not shorted or open.
9. Verify the amperage draw across each leg of power going to the
motor. Amperage draw should be similar.
10. Check for bad motor bearings.
11. Verify the integrity of the motor harness/ power coming into the
inverter.

UA 22 Voltage error- 1. Verify the input power to the inverter A2 –X1:1,2.

Supply voltage is out of range 2. Replace inverter.

UA28 Motor system error-

Inverter’s microprocessor is not
functioning properly

UA 23 Speed limitation error- 1. Verify the correct ID plug is on the microprocessor.

Compatibility error between the 2. Replace the microprocessor.
microprocessor and the inverter.

UA 25 Inverter communication error- 1. Verify the inverter has the proper input voltage
2. Verify the wiring between the inverter and microprocessor A2-
X3:2,3
3. Disconnect the communication harness from the microprocessor to
the inverter. Clean contacts with contact cleaner. Push conductor into
plug if necessary.

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E-Series Error Codes
ST-101.R4 Logi, LogiPro, and Vended Control

UA 27 Startup fail error- 1. Verify the electrical wiring between the motor and inverter A2-X2.
Machine did not initialize when 2. Verify the voltage to inverter A2-X1:1,2
power was turned on. 3. Verify the wiring going to the motor
4. Check the condition and conductivity of the belt
5. Replace inverter

UA 29 Overcurrent diversion error- 1. Verify the motor windings are not short or open.
Internal permanent magnet issue 2. Inspect the wiring between the motor and inverter A2-X2.
on the motor 3. Verify the machine has a good Earth ground and that it is properly
insulated.
UA30 I2T overcurrent error 4. Replace inverter.
UA 33 Inverter error

UA 39 Inverter fan error- 1. Verify the inverter fan is functioning properly

Fault with the inverter’s fan 2. Verify voltage to inverter fan. Replace fan if necessary.
3. Inspect that the fan’s air flow path is not obstructed.
4. Replace inverter.

ALn / V- 15 Low inverter voltage- The 1. Verify input voltage is within the recommended operating range.
inverter is detecting a lower 2. Verify that there is not a local brown-out condition due to a strain on
than normal voltage reading the power grid.
3. Verify supply voltage to KA1 relay
4. Clean inverter
5. Inspect wiring from inverter to motor

ALn/ U-39 Inverter fault- Fault in inverters 1. Verify the integrity of the motor discharge resistor and the Earth
internal control ground. Please refer to ST-112R*
2. Turn off power for 5 minutes to reset.
3. Possible bad inverter

ALn/ U-41 Inverter to motor fault - A fault 1. Check phase to phase power across U-V-W terminals at the inverter
in one of the three inverter/ going to the motor.
ALn/ U-42 motor output phases 2. Check motor cable wiring from inverter to the motor.
3. Verify the motor windings are not shorted or open. Phase to phase
ALn/ U-43 should read about the same. Phase to klixon should read open. Phase
to motor housing should read open.

ALn/ U-50 Short detected in the motor 1. Verify the integrity of the motor discharge resistor and the Earth
windings- A short in the motor ground. Please refer to ST-112R*
ALn/ U-52 or motor winding. This could be 2. Inspect the motor cable wiring from the inverter to the motor.
a short phase to phase, phase to 3. Verify the motor windings are not shorted or open. Phase to phase
housing, or phase to klixon. should read about the same. Phase to klixon should read open. Phase
to motor housing should read open.
4. Verify the amperage draw across each leg of power going to the
motor. Amperage draw should be similar

ALn/ U-56 Short causing main circuit 1. Verify the integrity of the motor discharge resistor and the Earth
breaker to trip ground. Please refer to ST-112R*
2. Inspect incoming line voltage wires for damage

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E-Series Error Codes
ST-101.R4 Logi, LogiPro, and Vended Control
ALn/ U-06, Inverter fault - Breakdown of 1. Verify the integrity of the motor discharge resistor and the Earth
32, 33, 37, 38, inverters electronics due to over ground. Please refer to ST-112R*
45, 46, 53, 54, temperature or component 2. Inspect and clean inverter from any debris.
62 failure 3. Verify the inverter fan is operating as designed.
4. Verify the inverter cover is installed.

A2 Not an actual alarm- 1. If machine is not filling with water and the basket is not rotating the
machine is waiting to restore itself because of a loss of power.
2. A2 indicates that the machine is filling up with tempered water.

ALn The display is actually flashing 1. The alarm that you might be seeing is Aln A (Ln will be flashing).
ALn A or ALn L 2. The alarm that you might be seeing is ALn L (A n are flashing).
3. Please refer to specific error codes.
4.
ALn/A Water fill alarm - Alarm is on 1. Verify water supply valve is open.
if the programmed after level as 2. Clean water valve filter screen (conical filter)
not been reached within a set 3. Place machine in test mode to test the functionality of the water
amount of time valves, drain, and pressure switch circuit.
4. Verify power supply to hot or cold fill valves
5. Verify air dome is not clogged
6. Verify pressure switch tube is not clogged.
7. Replace/ repair valve.
8. Replace pressure switch and/ or pressure switch tube.

ALn/E Drain alarm- 1. Verify the drain valve functions as it should. Verify there are no
Alarm is on if water is detected obstructions in the drain valve.
in the washer after a set amount 2. Verify the air dome and/ or pressure tube is not clogged or dirty
of time after the drain opens. 3. Check for loose/ poor wire connection between circuit board and
drain.
4. Check for loose/ poor wire connection between microprocessor and
pressure switch.
5. Replace drain valve
6. Replace pressure switch

ALn/HOT High bath temperature- 1. Resume cycle by pressing start

Interruption of the program 2. Verify the thermistor is reading correctly
using the START/STOP key
with the bath at high
temperature

ALn/L Water level alarm- 1. Verify the functionality of the drain valve
Alarm is on if level is detected 2. Verify the air dome and/ or pressure tube is not clogged or dirty
when washer should be empty 3. Check for loose/ poor wire connection between microprocessor and
pressure switch.
4. Replace drain valve
5. Replace pressure switch

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E-Series Error Codes
ST-101.R4 Logi, LogiPro, and Vended Control

ALn/SL High water level- 1. Water valve stuck in the open position with power off
Alarm is on if higher water 2. Water valve stuck open with power on indicates faulty
level is detected for 5 microprocessor
consecutive seconds 3. Verify the wiring going to the water valve

ALn/C Heating system alarm- 1. Verify the machine has steam and is properly configured.
Alarm is on if auxiliary heat is 2. Verify that there is proper steam supply
programmed and the 3. Check power to steam valve
temperature 4. Verify the temperature probe is within spec

ALn/Prob Temp probe alarm- 1. Verify resistance of the temp probe. These have a negative
Alarm is on if the temperature coefficient. As the temp increases, the resistance
microprocessor senses the decreases (and vice versa).
temperature probe is out of 2. Verify the wiring
range 3. Faulty probe

ALn/bAL Balance switch alarm- 1. Verify the machine is properly loaded, the machine should be at least
Switch detected an out of ¾ filled with linen.
End-bAL balance condition 2. Verify the machine is properly installed/ leveled.
3. Verify all of the panels and fasteners are installed (EH020)
4. Verify functionality of the balance switch
5. Verify wiring
6. Verify the unbalance value listed in the service manual. If above
value, replace the inverter
7. Verify that the machine is properly set to the actual type. The EH020
can be configured to EM020.

ALn door Door closed or door lock 1. Verify the door lock adjustments with ST-113 R*(RMG055 and
alarm- smaller)
Door does not lock when 2. Verify the functionality of the door hinge switch (EH060 and larger)
commanded to 3. Verify the functionality of the door lock switch (EH060 and larger)
4. Adjust the door catch
5. Replace the door lock

CONF Machine is in Configuration 1. Move the top dip switch on the back of the microprocessor board
Mode

Err/ 000 Identification alarm- 1. Verify jumper connection at X18 & X19 located on the top of the
Identification error between micro.
model of washer and the
microprocessor

EnEr Emergency stop switch alarm- 1. Release the E-Stop switch

The emergency stop button has 2. Faulty E-Stop switch
been pressed activated by 3. Incorrect wire connections to the E-Stop
pressing the switch in.

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E-Series Error Codes
ST-101.R4 Logi, LogiPro, and Vended Control
F ** or C** Current temperature of the 1. Turn off heaters (ht-0) in CONF menu, if machine does not have
bath- auxiliary heaters.
Machine thinks there are
auxiliary heaters turned on.
t-** Not an alarm- 2. This number should gradually count down as the machine advances
Time remaining in a cycle through the cycle.

Non-Error Code Related Issues

Extended cycles, machine does not advance to 1. Verify the integrity of the motor discharge resistor and the Earth
the next phase ground. Please refer to ST-112R*
2. Verify the heaters are not turned on in the configuration menu. Ht-0
indicates that the heaters are turned off.
3. Verify the drain is functional and not stuck open.
4. Verify good water flow to the machine.
5. Verify the pressure switch circuit (hose, air dome, voltage)
6. Verify the programs are set correctly.

OPL machine is looking for vend. 1. Verify the second dipswitch from the top of the microprocessor board
is in the correct position.
Vended machine is not looking for a vend.

Machine is erasing or not saving programs 1. Verify the integrity of the motor discharge resistor and the Earth
ground. Please refer to ST-112R*
2. Verify the clock chip battery, replace if bad. Remove the clock chip if
you are not using the clock.

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