Shiksha Mandal’s

G. S. College of Commerce, Wardha

Question Bank (2024-25)
Subject - Organization of Commerce and Management (51)
Class – 12th English Medium

Objective Type Questions.

Q1. A) Select the appropriate option and rewrite the complete sentence.
1. ……………. was regarded as Father of Scientific Management.
a) Henry Fayol b) F W Taylor c) Philip Kotler

2. Principle of ............. is based on 'A place for everything and everything in its place'.
a) Discipline b) order c) equity

3. Member of organization should receive orders from ..............

a) many superior b) one superior c) all superiors

4. Scalar chain means the hierarchy of ............. from the top level to the lower level for the purpose of
communication.
a) discipline b) unity c) authority

5. Taylor recommended total ............. foremen to control the various aspects of production.
a) eight b) three c) two
6. The functions of management start with ............... function.
a) organizing b) planning c) coordinating
7. The functions of management end with ...............
a) directing b) staffing c) controlling
8. ............... sets out standards for controlling.
a) Staffing b) Planning c) Coordinating

9. Organization function is important for execution of the plans which have been prepared by ...............
management.
a) top level b) middle level c) lower level
10. ............... is the function which supports to activate the plans with the help of employees.
a) Staffing b) Directing c) Co-ordinating
11. ............... is the function of execution according to the plan and the organizational structure.
a) Controlling b) Directing c) Staffing
12. ______ arranges the work in such a way that minimum conflicts are raised.
a) Co-ordinating b) Organizing c) Controlling
13. The word 'entrepreneur' is derived from the ................ word 'entreprendre'.
a) Japanese b) English c) French'

14. Entreprendre' means to ................

a) Undertake b) Enterprise c) Businessman
15. Start Up India is an initiative of the -----------------
a) RBI b) Government of India c) World Bank
16. ................ is the idea of bringing urban residents to rural areas, by empowering to local communities,
both socially and economically.
a) Agro tourism b) Medical tourism c) Entertainment
17. Door to door service is provided by ................. transport.
a) railway b) road c) Air
18. ................. creates time utility.
a) Warehouse b) Transport c) air
19. Communication ................. warehouses provide facilities for perishable commodities.
a) Bonded b) Cold storage c) Government
20. ................. policy covers all types of risks of a vessel while it is anchored at the port for a particular
period of time.
a) Port risk b) Voyage c) Floating
21. Principle of ................. is not applicable to life insurance.
a) insurable interest b) utmost good faith c) indemnity
22. For online transactions ......... is required.
a) registration b) trading c) business
23. The term 'e-business' is derived from the term ...... and e-commerce.
a) Cash b) e-pay c) e-mail
24. The transactions under ....... are between consumers and consumers.
a) B2B b) C2C c) B2C
25. The process of contracting a business function to someone else is called as ........
a) outsourcing b) trading c) e-business
26. In online shopping customers put the product in the ........
a) shopping mall b) shopping cart c) shopping bag
27. Business is a ..................... activity
a) Socio-economic b) Service c) Charitable
28. Business organization should try to make ..................... utilization of natural resources.
a) Minimum b) Maximum c) Optimum
29. For economic growth and national security ..................... stability is required.
a) Political b) Social c) Economic
30. Making timely payment of proper taxes is the responsibility of organization towards .....................
a) Shareholders b) Customers c) Government
31. Businessmen are ..................... of the society.
a) Representatives b) leaders c) Trustees
32. Business should provide periodic information to ............
a) Customers b) Owners c) Employees
33. Business should offer adequate opportunities of promotion to their .........
a) Employees b) Customers c) Investors
34. The term 'Ethics' is derived from the ............. word 'Ethos' which means character.
a) Latin b) French c) Greek
35. Business ethics refers to the ..................... system of principles.
a) Economic b) Social c) Moral
36. Business organization should protect health and provide safety measures to ............
a) employees b) owners c) investors
37. At least ..................... % of the average net profit should be spent on C.S.R.
a) 5% b) 2% c) 3%.
38. In India, the consumer protection act was initiated in the year .........
a) 1947 b) 1989 c) 1986
39. The President of District Commission is a .............. .
a) District Judge b) High Court Judge c) Supreme Court Judge
40. The main objective of the consumer organization is to protect the interest of the ....... .
a) Consumer b) trader c) producer
41. ....... is the highest authority to settle the consumer dispute under Act.
a) State Commission b) National Commission c) District Commission
42. The Government has established ....... to settle the consumer disputes by compromise.
a) District Commission b) Lok Adalat c) Consumer organization
 43. National Commission has ........ members.
a) 2 b)3 c) 4
44. District Commission entertains complaints of consumer for compensation which is less than ............ a)
one crore b) ten lacs c) ten crores
45. ....... is celebrated as World Consumer Day.
a) 24th December b)26th January c) 15th March
46. In modern competitive market, consumer is regarded as the ............
a) king, b) Agency c) Owner
47. The term market is derived from the ............. word 'Mercatus'
a) French b) Latin c) Italian
48. In the .................. concept of market, emphasis is given on 'buying and selling of goods or ser vices'
49. a) Place b) Exchange c) Customer
50. Perishable goods such as vegetables, fruits, milk products etc. are sold in .................. market
a) Very Short Period b) Short Period c) Long Period
51. Retail market is the market where retailer sells goods directly to the .......... in small quantities.
a) Producer b) Wholesaler c) Consumer

B) Match the correct pairs.

1.

Group A Group B
A. Planning 1. It is the process of instructing,
guiding, communicating and motivating
B. Organising 2. Deciding in advance what to do, when to
do,
how to do, when to do and who is to do it.
C. Staffing 3. principle of management
D. Coordinating 4. It is a set of principles.
5. It is an integration and synchronization of the
efforts of a group
6. It is the process of recruiting, selecting,
placing and remunerating
7. To focus on the role of manager.
8. general instructions from subordinate to
superior
9. Decides the ways and means to achieve
what has been planned.
10. To focus on the role of an employee.
2.

Group A Group B
A. Gap filling function 1. self-motivated
 B. Entrepreneur 2. latest knowledge
C. Agro tourism 3. an initiative by state government
D. Technology 4. 2019
E. Stand up India 5. old methods of production
6. rural tourism
7. entrepreneurship
8. 2016
9. For SC/ST and/or women entrepreneur
10. Start Up India

3.

Group A Group B
A. Henry Fayol 1. One Head One Plan
B. Principle of Unity of Direction 2. gangplank
C. Nature of principles of Management 3. to do work in an innovative way
D. Principles of Initiative 4. team spirit
E. Principle of Discipline 5. Father of Modern Management
6. general guidelines
7. right to take decisions
8. F W Taylor
9. remuneration
10. obey and respect the rules

4.
Group A Group B
A. Sprinkler policy 1. provides a regular percentage of the sum
assured
B. Child insurance 2. marketing
C. Money back policy 3. demand made by insured to insurer for loss
occurred due to mishap
D. Claim 4. profit
E. Insurance 5. proposal
6. protection from financial loss
7. for voyage
8. ULIP
9. suitable for children
10. fire insurance
5.

Group A Group B
A. District Commission 1. freedom to select an article as per his
requirement
B. Consumer Welfare Fund 2. not less than four members
C. Right to Choose 3. An NGO
D. National Commission 4. seller’s organisation
E. Grahak Shakti 5. not less than two members
6. Department of Consumer Affairs
7. an initiative by government
8. Lok Adalat
9. Department of Corporate Affairs
10. only one member

C) Give one word or phrase or a term which can substitute each of the following.
1. The principle which is based on ‘a place for everything and everything in its place’.
2. Last function of management. The study of movement of an employee as well as machine while
completing particular task.
3. The technique of observing and recording the time required by an employee to complete a given task.
4. Study consists of an organized, systematic and critical assessment of various activities.
5. The principle which deals with 'to do work with innovative way'.
6. The one who is known as father of modern management.
7. Process of identifying and bringing the required resources together such as men, money, machine and
method.
8. An employee who has an authority and support of the organization to implement his creative ideas.
9. Earning foreign exchange is the responsibility of the organization towards this group.
10. The first step in online transaction.
11. A Sub segment of BPO.
12. This function is soul of all management functions.
13. A process of giving special identity in the market for product.
14. Contracting a business function to specialized agencies.
15. A purposeful activity of an individual or a group of associated individuals undertaken to initiate,
maintain and aggrandize profit.
16. Detailed program of future course of action.
17. An activity motivated by profit.
18. The study of movement of an employee as well as machine while completing particular task.
19. The technique of observing and recording the time required by an employee to complete a given task.
20. Study consists of an organized, systematic and critical assessment of various activities.
21. The principle which deals with 'to do work with innovative way'.
22. The principle which is based on 'a place for everything and everything in its place'.

D) State true or false.

1. Qualified, efficient and skilled workforce is always an asset of the organization.
2. An entrepreneur should not be ready to work hard.
3. Each member of organization should receive orders only from one superior.
4. Agro-tourism can support agricultural economy. The principles of management are universal in nature.
5. Management principles are applied differently under different situations.
6. Only some principles of management are important.
7. Henry Fayol has given different techniques of management.
8. F W Taylor has proposed 14 principles of management.
9. Each member of organization should receive orders only from one superior.
10. Standards are not set for every performance in controlling function.
11. Business services are important for the growth of business.
12. NEFT stands for National Electronic Fund Transfer.
13. C2B stands for transactions between consumer and business.
14. The term e-business is derived from the terms e-mail and e-commerce.
15. Under CSR, the company would Spent Not less than 4% of the average net profits.
16. Media does not play important role in public life.
17. With the help of outsourcing, company cannot focus on the core areas.
18. Public Interest litigation means legal action initiated in a court of law regarding a matter of general
public interest.

19. CERC is an example of NGO working for consumer protection and education.
20. Market may be defined as aggregate demand by potential buyers for a product or service.
21. The area concept of market is related to exchange concept.
E) Find the odd one.
1. Principle of Authority and Responsibility, Principle of Division of Work, Principle of
Discipline, Principle of Indemnity
2. NGO, District Commission, National Commission, State Commission
3. C2C, B2B, A2B, C2B
4. Selecting, Training, Coordinating, Placing
5. Right of healthy environment. Right to education, Right to represent, Right to redress
6. Planning, Writing, Staffing, Directing
7. Product, People, Place, Promotion
8. Timely payment of taxes, earning foreign exchange, creating goodwill, political stability
9. Primary Market, Secondary Market, Retail Market, Terminal Market
10. Stock Exchange, Foreign Exchange, Bullion Market, Manufactured Goods

F) Complete the sentence.

1. An entrepreneur is a person who starts a ………….
2. Recruitments are done under ..... function.
3. The word bank comes from French word ………….
4. 4.. banking refers to the use of banking services with the help of mobile phones.
5. Startup India initiative was launched in the year…….
6. E-business is an abbreviation for …………….
7. E-commerce is a branch of ………….
8. In modern competitive market, consumer is regarded as ……………
9. 9. is the fundamental function of management.
10. In India, the consumer protection act was initiated in the year ………….
11. Lok Adalat is also referred as …………
12. In National Commission, members should not be less than years of age.
13. Non-government organizations are non-profit and..... organization.
14. The term market is derived from the …… word ‘Mercatus’.
15. ……….is set of activities which is concerned with efficient movement of finished goods from place of
production to place of consumption.
G) Select the correct option.

(innovation, niche tourism, agro tourism, entrepreneurship, Startup India)

Group A Group B
A. the idea of bringing urban residents
to agricultural farm ……………………
B. Agro tourism is form of ………………..
C. ……………… To introduce new combination of
products and features
D. A full time job which requires
dedication and hard work. …………………..
E. …………………. Entity having headquarter in India

(place concept of market, E Jerome McCarthy, market research, label, 3P’s)

Group A Group B
A. 4Ps
……………………
B. ………………. A function of marketing
C. Booms and Bitner ………….
D. …………………. buyers, sellers and intermediaries
come together
E. …………………. slip is found on the product

Group A Group B
A. District Judge ……………….
B. ………………. Members in national commission
C. Consumer Protection Act ………….
D. National Commission …………….
E. …………………. Matter of general public interest

(responsibilities towards shareholders, responsibilities towards consumers responsibilities

towards government, responsibilities towards society, responsibilities towards owners)
Group A Group B
A. After Sales Service ……………….
B. ………………. timely payment of taxes
C. protest anti-social activities ………….
D. fair practices on stock exchange …………….
E. …………………. Reasonable profit

no need to carry cash, intangible, fund transfer system, accepting deposits, niche banks in India)
Group A Group B
A. ………………… services
B. commercial bank ………………
C. ………………… Small finance bank
D. credit cards …………….
E. …………………. RTGS
 H) Answer in one sentence.
1. What is the meaning of principle?
2. What is principle of unity of command?
3. What is standardization of tools and equipment’s?
4. What is outsourcing?
5. What is differential wage rate?
6. What is controlling?
7. What are business services?
8. What is a principle management?
9. What is national commission?
10. What is Right to Represent?
11. What is Subordination of individual interest into organizational interest?
12. What is staffing?
13. What do you mean by branding?
14. What is KPO?
15. What is agro tourism?
16. What is demand deposits?
17. What do you mean by grading?
18. What is exchange bank?
19. Who is entrepreneur?
20. Who is consumer?

I) Correct the underlined word and rewrite the sentence.

1. The word entrepreneur comes from the German verb entreprendre, it means to undertake.

2. The commercial bank is the apex financial institution in banking industry in the country.

3. Plastic currency is a form of electronic currency that exists only in cyberspace.

4. The person who is protected against certain losses is known as insurer.

5. The loan taken under stand-up India scheme is repayable in ten years.

6. Controlling measures are rigid to some extent.

7. LPO is sub segment of BPO.

8. Social responsibility is narrower term than legal responsibility of business.

9. All sorts of fair practices related to stock exchange should be avoided.

10. Espirit de corps means ‘division is strength’.

11. Every year15th March is observed as ‘National Consumer Rights Day’.

12. The President of District Commission is sitting or retired High Court judge.

13. Factors of business environment are always fixed.

14. Territorial jurisdiction of State Commission is geographical limits of the nation.

15. In exchange concept of market emphasis is given on ‘buying and selling of goods or services.

16. Security in job always affects adversely on the efficiency of employees.

J) Arrange in proper order.

1. Controlling, Planning, Organizing

2. Claim, Accident, Taking the policy, Compensation

3. Supreme Court Judge, High Court Judge, District Judge

4. Registration, Cash on Delivery, Placing an order

5. Coordinating, Staffing, Directing.

Descriptive Type Questions

Q2. Explain the following terms / concepts.
1. Principle of Unity of Command
2. Organizing
3. Controlling
4. Motion Study
5. Differential Piece Rate System
6. Fatigue Study
7. Time Study
8. KPO
9. Entrepreneurship Development Programme
10. Insurance
11. Outsourcing
12. Social responsibility
13. Corporate Social Responsibility
14. National Commission
 15. Promotion of the product
16. Product
17. Labelling
18. Marine Insurance
19. Life Insurance
20. Fire Insurance

Q3. Study the following case/situation and express your opinion.

1. Navnath and Jagannath are partners of a firm dealing with civil construction activity. They have set objective
of completing 3 projects within next four years. Navnath is responsible for arranging funds, construction
machinery and required raw material while Jagannath hired architects, draftsman, surveyors, contractors and
labors.
i. Name the management function Navnath was involved in.

ii. Who did staff for the firm?

iii. Which management function Navnath and Jagannath did jointly?

2. Ms. Harshali started new business few years ago. Her customers are located in different parts of the country
and hence they are directly depositing bill amount in her business account. She used to pay various payments
from this account only.
i. Identify type of account maintained by Ms. Harshali.

ii. Suggest any one modern way of money transfer to Ms. Harshali

iii. What kind of facility does she get on her bank account?

3. Mr. Sadagopan is a businessman he has two factories in Indore and Bhopal. He lives in Bhopal with his wife
and two daughters aged 5 and 8 years.
i. Can Mr. Sadagopan take life insurance policy for two children?

ii. Is child insurance is suitable for a wife of Mr. Sadagopan?

iii. Which type of insurance should Mr. Sadagopan take for protecting his factories from loss due to fire?

4. Shirish shifted some furniture to his office and issues a cheque of Rs. 20000/- to MV Movers Limited. Balance
in his account is Rs. 15000 still bank clears the cheque. Shirish also wants to renovate his office so he applies
for a loan of Rs.25 lacs which bank sanctions and transfer the amount to loan account. But Shirish withdrew only
Rs. 15 lacs. Shirish accepted a bill of exchange for Rs. 5 lacs drawn upon him by M/s. Creative Furniture for
supplying new furniture for his office it is due on 31st May, 2021 but M/s. Creative Furnitures needed money on
1st April, 2021. They got Rs. 4.75 lacs from the bank on the basis of the same bills of exchange.
 i.Name the type of account Shirish must be operating

ii. On which amount Shirish will have to pay interest on loan?

iii. Which service did the bank make available to easy M/s. Creative Furnitures while paying rupees 4.75 lacs?

5. Mr X purchases goods from nearest shop. Mr Y purchases mobiles from Tokyo. Mr Z of Nandurbar
purchases electronic goods from Delhi.
i.From which type of market does Mr.X purchase?
ii.Name the type of market from where Mr.Y deals?
iii.State the type of market from where Mr.Z purchases goods?

6. Mr. X deals in import and export business so he needs different foreign currencies. For the expansion of his
business, he borrows money from bank. He invests his funds in the equity shares.
i. Name the market from where does Mr.X borrow money?

ii. Name the market where does Mr. X invest his funds?

iii. Which type of currency is required for international market?

7. Auto Parts Ltd. is renowned company situated in Chakradharpur, Jharkhand. This company is leading
manufacturer of auto parts and also exports to some countries around the world. This company has net worth
of Rs.600 Cr. and earned average net profit of Rs.1.20 Cr in last 3 financial years. The company has formed
committee of directors to look after the CSR activities of the company.
i. Provision of which section is applicable in case company follows CSR activities?
ii. How much amount company needs to spend on CSR activities?
iii. How many directors are required to constitute CSR committee?

Q4. Distinguish Between.

• Planning and Directing
• Controlling and Coordinating
• Organising and Staffing
• National Commission and District Commission
• Central Bank and commercial bank
• Fire insurance and Life insurance
• E-business and Traditional business
• BPO and KPO
• Fixed deposit account and Savings account
• State Commission and National Commission
• Marine Insurance and Life Insurance
• Fire Insurance and Marine Insurance
• KPO and LPO

Q5. Answer in brief.

1. Explain 4ps of marketing mix.

2. Explain any four principles scientific of management.

3. Describe any four characteristics of an entrepreneur.

4. Explain responsibilities of business towards owners.

5. Explain any four e- banking services.

6. Explain importance of staffing with any Four Points.

7. Explain importance of coordinating with any Four Points

8. Explain scope of e-business.

9. State importance of staffing with any four points.

10. Describe importance of coordinating with any four Points.

11. State social responsibilities of business towards society.

12. Explain any five function of entrepreneur.

13. Describe any five characteristics of entrepreneurship development.

14. State features of services.

15. Describe importance of controlling with any Four Points.

16. Explain any four functions of marketing.

17. Explain any five right of consumers.

Q6. Justify the following statements.

1. Planning is the first function of management.

2. Organising facilitates administration as well as operation of the organisation.

3. Entrepreneur must be a good communicator.

4. Entrepreneur must be an innovator

5. Coordination between different functions of management is the essence of organisational success.

6. Principle of equity is important.

7. Principles of management are flexible in nature.

8. Warehousing is important.

9. Business services are necessary.

10. Outsourcing is important

11. Expectations of society towards business organisations are changing.

12. Business organisations have responsibilities towards different interest groups

13. Consumers are protected with various rights.

14. CPA has set up various consumer dispute redressal forums at various levels

15. Role of NGOs is important in consumer protection

16. Marketing is significant to consumers.

17. Promotion plays an important role in marketing.

18. Management principles are helpful in optimum utilization of resources.

19. Taylor emphasized on standardization of tools and equipment.

20. Differential piece wage rate plan is necessary.

Q7 Attempt the following.

1. Explain the nature of principles of management

2. Explain importance of planning.

3. Explain types of warehouses

4. Explain means of consumer protection.

5. Explain various 'Concepts of Market'.

6. Explain process of online transactions.

7. Explain corporate social responsibility.

8. Explain rights of consumer.

9. Explain entrepreneurship development programme.

10. Explain importance of staffing.

12. Explain significance of principles of management.

13. Explain importance of controlling.

14. Explain in detail any five principles of management given by Henry Fayol.

15. Describe different techniques of scientific management.

16. Elaborate principles of scientific management.

Q8. Answer the following.
1. Explain importance of marketing to society and firm.

2. Define Bank. Explain different types of banks.

3. Explain agency functions and utility functions of banks.

4. What is insurance? Explain its principles.

5. Explain importance of marketing to firm and consumers.

6. Explain types of marine insurance policies.

7. Explain types of fire insurance policies.

8. What is planning? Explain its importance.

9. What is directing? Explain its importance.

10. Explain importance of coordinating.

11. What are the techniques of scientific management? Explain in detail.

12. Explain 14 principles of Henry Fayol in detail .