Calma , Ann Norbelle H.

BS Psychology 3-G
Yambao, Gavilyn S.
Zabala, Jackie D.

Activity 1: Corporate Social Responsibility Audit

• Human Resource Manager, Human Resources Generalist, Human Resource Associate •

Interview Questions:
1. Ask for a short biography of the company
a. Name of the company: Philippine Seven Corporation (7/11)
b. Years of Operations: 40 years
c. Types of Services or Products offered: Paybills, Buy Load, E-Money, Groceries,
Health Beauty, and more.
d. Company objective: The objectives of 7/11 in the Philippines includes being a
convenient store that provides needs and services 24/7, they also aim to be the best
retailer of convenience in emerging markets; be the first choice for convenience for
customers anytime and anywhere, serve the needs of people and be customer-friendly,
and be a place to rely on what they want for convenience.
2. What CSR activities do they offer to the public?
7/11’s corporate social responsibility (CSR) programs support communities in many
ways, including disaster relief, youth education, and environmental initiatives.
a. Which communities do they offer these programs
- They offer these programs around their specific geographic area in (Tulaoc, San
Simon) where the convenience store is located. They provide community support
such as ( donating cleaning supplies and medicines, placing donation cans at the
counter, serving as drop-off points for donations, encouraging volunteer works,
holding public blood drives, and engaging in awareness during national elections),
they also engage in environmental initiatives such as ( participating in “Earth
Hour” by turning off signage lights for one hour, investing in alternative energy
such as wind and solar, designing eco-friendly packaging, reducing waste and
resource consumption, planting trees to promote biodiversity, cleaning rivers, and
providing waste segregation orientation to residents).
b. Why these communities in particular
 - They give emphasis on youth programs so that the future generation would be
empowered, providing them with education and skills to take on the future
challenges.
c. Why do they implement these programs to them
- They want to promote equity and inclusion to target the marginalized population
to bridge gaps in opportunities and to foster a more equitable place.
d. How often do they give these programs in a fiscal year
- The exact number of programs they do every year is not specific, but 7/11 CSR
programs have been supporting communities since 1989. They also partner with
the Trash to Cash Back/Xtrash Challenge Campaign.

3. What is the overall impact of these CSR programs on the company’s goals?
- It enhanced the brand reputation, increased the customer’s loyalty, and attract new
customers.
4. Do they believe that these programs have a significant impact on the lives of the
communities they serve in?
- Yes, since these programs became really helpful in the community of Tulaoc, customer’s
became more engaged with the company’s business. Especially, the youths became more
supportive in the local development in the community.
5. Are there any improvements they need to implement for further activities in the future?
- Ofcourse, the business industry is rapidly expanding and consumer’s perception and
choices changes over time. The company needs to be adaptable throughout the
business to become relevant everytime. They should be focusing in innovating the
market trends such as putting new products based on customer’s likes and dislikes.
6. General Reflection about the interview (you as a group will answer this portion)
- As we reflect, the engagement we did in this activity has been a revelation and
challenge. Since Corporate Social Responsibilty is self-regulating , its broad concept
can take many forms depending on the industry where the business lies. It is an idea
where a business has a responsibility that exists around the society (Stobierski, 2021).
While according to (Making an Impact: The Benefits of Corporate Social
Responsibility (CSR), n.d.), businesses who are responsible when it comes to society,
are essentially self- governing, building issues about poverty, diversity, climate
change, equality into their business mission. Also, Strauss (2024), stated that CSR is a
business model wherein these for-profit organizations use company resource to give
back to the society while still incorporating their goals. In a sense that these
corporations really put their mind into making a profitable way yet helping their
employees and the society, it’s great to know that these types of responsibilities really
exists inside their company. Our group delve deeper into the impacts of corporate
social responsibility to the employees, wherein they serve as a helping hand of the
company to reach the people making programs accessible to all sectors of society. The
Double the Donation (2024), stated that in the United States, CSR is not mandated, but
it is something that corporation do to improve their global and local communities.
Same as with our country policy, but there have been legislative efforts to
 institutionalize it. One of the major benefit of CSR is to retain their talented
employees, since employees stay longer into their work and more dedicated if they are
aware that the company they work for is practicing CSR ( Team, 2023). Philanthropic
efforts such as, volunteering, being an environmental advocate, supports sustainability
and humanitarianism is a part of corporate social responsibility (Herrity, 2025). And
lastly, according to Benevity (2025), a company’s dedication to CSR isn’t just about
acing the requirements, it’s about standing for something and taking action to make a
difference. As we conclude in this topic, it gives us a good point of view that different
responsibilities applies in the field of business and it helps a lot of people who are in
need and deserve of help.

APPENDIX

References:

Making an impact: The benefits of Corporate Social Responsibility (CSR). (n.d.).

https://www.cooleaf.com/guides/making-an-impact-the-benefits-of-corporate-social-

responsibility-csr

What is corporate social responsibility? 4 types. (2021, April 8). Business Insights Blog.

https://online.hbs.edu/blog/post/types-of-corporate-social-responsibility

Strauss, L. (2024, September 18). 12 examples of corporate social responsibility done

right. Zapier. https://zapier.com/blog/corporate-social-responsibility-examples/

Double the Donation. (2024, November 26). What is Corporate Social Responsibility

(CSR)? Guide & Examples. https://doublethedonation.com/corporate-social-

responsibility/

Team, C. (2023, November 17). Corporate Social Responsibility (CSR). Corporate

Finance Institute. https://corporatefinanceinstitute.com/resources/esg/corporate-social-

Corporate Social Responsibility (CSR): Types and examples. (2024). Indeed.

https://www.indeed.com/career-advice/career-development/corporate-social-

responsibility

Benevity. (2025, March 10). The 4 main types of corporate social responsibility your
business should consider (and why). nicole campbell.
https://benevity.com/resources/types-of-corporate-social-responsibility

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REMINDERS:

• The interview should be conducted properly, please make sure that the interviewee signed
the informed consent (see attached format in Google Classroom)
• Face to Face and Online interviews are allowed, photo evidence is required, attach it
before the plagiarism and AI scans as part of the appendix
• Citations and references are required, a minimum of 7 are needed for this assignment
(APA format please and articles dated 2015 above)
• Plagiarism and AI scan are required, please see the orientation power point for the links
and format of the screenshot
• Format: Times New Roman 12/1.5 spacing

• Short bond paper

• DEALINE: Psych 3F (March 3), Psych 3C, 3I, 3B (March 4), Psych 3A (March 5)
Psych 3D, Psych 3G (March 6) Psych 3H, Psych 3E (March 7)