METHOD OF WORK STATEMENT

KPA/076/2022-23/ADM (PROVISION OF HOUSEKEEPING/CLEANING

SERVICES(PREFERENCE GROUPS)

SERVICE TYPE SWEEPING

REQUIREMENTS Brush, Dustpan, Gloves, Scraper, Warning Signs

Method
1. Wash hands and put on gloves
2. Display the warning signs in the area, ensuring all signs are visible
3. Pick up all large items of litter, for example, crisp packets, tissues
4. Use a scraper to remove any chewing gum from the floor area
5. Dump any large items of litter in the dustpan
6. Starting with the edges sweep vertically going from left to right
7. Collect all the swept litter and dust with a litter collector
8. Dispose the litter in the dustpan to the main dustbin
9. Remove gloves and wash hands

SERVICE TYPE FLOOR MOPPING

REQUIREMENTS Bucket, Gloves, Mop Head, Mop handle, Warning Signs
Floor cleaner and cleaning detergents

Method
1. Wash hands and put on gloves
2. Display the warning signs in the area, ensuring all signs are visible
3. Sweep the floor (Refer to the Sweeping Method Statement)
4. Prepare the cleaning solution in a well-ventilated area (refer to manufacturers’ instructions).
5. Attach the mop head to the mop handle
6. Submerge the mop into the cleaning solution and remove excess solution from the mop in the Wringer
7. Mop the floor in 1-2 metre square sections
8. Mop edges of the floor with a straight stroke, use a figure-of-eight (8) pattern, turning the mop
frequently, leaving the floor as dry as possible after cleaning the rest of the section.
9. Avoid splashing other surfaces and remove any splashes that do occur
NOTE Regularly replace the mop head and water
10. On completion, remove mop head and place in a laundry bag
11. After use, all equipment should be checked, cleaned, dried and returned to the storage area
12. Remove gloves and wash hands
SERVICE TYPE STAIRS& LANDINGS MOPPING
REQUIREMENTS Bucket, Gloves, Mop Head, Mop handle, Warning Signs
Floor cleaner and cleaning detergents

METHOD
1. Assemble check equipment. Place warning signs. Put on protective clothing.
2. Remove chewing gum with the scraper, place in rubbish sack.
3. In one bucket prepare cleaning solution according to the manufacturer's instructions, adding the
solution to the water. Fill the second bucket with clean water.
4. Apply cleaning solution to an area of landing with a fairly well wrung mop. Mop using a figure 8
stroke with each pass overlapping. Clean adjacent to skirting by cutting in parallel.
5. Mop stairs from inside edge to outside including the face of the steps, using straight, continuous
strokes. Remove streaks and runs as they occur with a clean cloth.
6. Rinse stairs and landings with the clean well wrung mop and water.

SERVICE TYPE CORRIDORS, WALKWAYS & PLATFORMS

REQUIREMENTS Bucket, Gloves, Mop Head, Mop handle, Warning Signs
Floor cleaner and cleaning detergents

Method
1. Assemble check equipment. Place warning signs. Put on protective clothing.
2. Remove chewing gum with the scraper, place in rubbish sack.
3. In one bucket prepare cleaning solution according to the manufacturer's instructions, adding the
solution to the water. Fill the second bucket with clean water.
4. Mop from the furthest point to the access point e.g.: walkway to entrance lobby. Mop using a
figure 8 stroke with each pass overlapping. Clean adjacent to skirting and platform edge by cutting in
parallel. Remove splashes to walls as they occur with a clean cloth.
5. Change cleaning solution when dirty.
6. Rinse the floors with the clean well wrung mop and water.
7. When all areas have been cleaned, clean equipment and return to the store.

SERVICE TYPE ULTRA HIGH-S[EED BUFFING

Gloves, FLOOR PAD & DRIVEDISK BORD, ULTRA HIGH
REQUIREMENTS SPEED MACHINE, WARNING SIGNS
Floor cleaner and cleaning detergents

Method
1. Plan work route and when necessary, remove furniture and equipment
2. Wash hands and put on gloves
3. Display the warning signs in the area, ensuring all signs are visible
4. Sweep the floor (Refer to the Sweeping Method Statement)
5. Mop the floor (Refer to the Mopping Method Statement)
6. Ensure the floor is dry before buffing.
7. Unwind cable (if present) and plug into a mains socket and a circuit breaker if appropriate.
8. Adjust handle to a suitable/comfortable height making sure arms are straight
9. Ensure the Ultra-High-Speed machine is held firmly in contact with the body and the cable is behind.
10. Switch the machine and suction unit on (beware of initial “kick”)
11. Start buffing the floor by continuously moving the machine side-to-side without over
stretching, in a straight line
12. Buff the edges first and fill in with overlapping passes
NOTE If Ultra-High-Speed Machine remains over one area, it may burn the floor
13. On completion, remove the floor pad and place in a laundry bag
14. With dry hands, remove the plug from the mains socket and re-wind the electricity cable.
15. When the area is completely dry, return the furniture to original position.
16. After use, all equipment should be checked, cleaned, dried and returned to the storage area.
17. Remove gloves and wash hands

SERVICE TYPE FLOOR SCRABING

REQUIREMENTS Bucket, Gloves, Mop Head, Mop handle, Scrapper, Warning Signs
Floor cleaner and cleaning detergents

Method
1. Plan work route and when necessary, remove furniture and equipment
2. Wash hands and put on gloves
3. Display the warning signs in the area, ensuring all signs are visible
4. Sweep the floor (Refer to the Sweeping Method Statement)
5. Clean and prepare the floor edges using the Edge Cleaning Tool and pad, if necessary
6. Attach the floor pad to the Rotary Scrubbing Machine (refer to manufacturers’ instructions)
7. Prepare the cleaning solution in a well-ventilated area (refer to manufacturers’ instructions) and
add to the Scrubbing Machine tank
8. Unwind cable and plug into a mains socket and a circuit breaker if appropriate
9. Adjust handle to a suitable/comfortable height making sure arms are straight.
10. Ensure the Standard Speed Rotary Machine is held firmly in contact with the body and the cable is
behind.
11. Switch the machine on (beware of initial “kick”)
12. Start scrubbing the floor at a point furthest from the door in 5-metre square sections, by releasing
a small amount of the Floor Cleaner solution or by pouring slowly on the area being worked on.
13. Remove any excess water residue (refer to the Water Extraction Method Statement) and
splashes from skirting boards and walls
14. When cleaning a large area, always check floor pad regularly
15. On completion, remove the floor pad and place in a laundry bag.
16. With dry hands, remove the plug from the mains socket and re-wind the electricity cable.
17. Empty the water tank (refer to manufacturers’ instructions)
18. If necessary, mop the floor with clean water.
19. When the area is completely dry, return the furniture to original position.
20. After use, all equipment should be checked, cleaned, dried and returned to the storage area
21. Remove gloves and wash hands
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SERVICE TYPE FLOOR STRIPPING
Bucket, Gloves, Mop Head, Mop handle, Scrapper, Floor Stripper,
REQUIREMENTS Goggles, Knee PadsWarning Signs

Method
1. Plan work route and when necessary, remove furniture and equipment.
2. Wash hands and put on gloves
3. Display the warning signs in the area, ensuring all signs are visible
4. Sweep the floor (Refer to the Sweeping Method Statement)
5. Remove old polish from floor edges and chewing gum using an Edge Cleaning Tool/Scraper
6. Attach the floor pad to the Rotary Floor machine (refer to manufacturers’ instructions)
7. Put on goggles
8. Prepare the Floor Stripper solution in a well-ventilated area (refer to manufacturers’ instructions)
and add to the Rotary Machine tank or by pouring slowly on the area being worked on.
9. Remove goggles
10. Unwind cable and plug into a mains socket and a circuit breaker if appropriate.
11. Adjust handle to a suitable/comfortable height making sure arms are straight
12. Switch the machine on
13. Start stripping the floor at a point furthest from the door in 5-metre square sections by moving the
Rotary Floor machine in small side-toside, overlapping movements.
14. Use a Wet Pick Up Machine to remove the additional ‘slurry’.
15. Ensure all polish has been removed and if there is any polish remaining, re-apply the process.
16. On completion of stripping, allow the area to dry
17. With dry hands, remove the plug from the mains socket and re-wind the electricity cable
18. Damp Mop the floor with clean water to rinse and neutralise (refer to the Mopping Method
Statement). Check the pH of the floor covering with Universal Indicator Paper. The floor must be
neutral pH 7.
19. Sweep the floor to remove any additional dust (refer to the Sweeping Method Statement)
20. When the area is completely dry, return the furniture to original position.
21. After use, all equipment should be checked, cleaned, dried and returned to the storage area
22. Remove gloves and wash hands.

SERVICE TYPE POLISH APPLICATION )FLOOR POLISHING)

Bucket, Flat mop head, Mop Handle, Floor Polish &Warning
REQUIREMENTS Signs

Method
1. Wash hands and put on gloves
2. Display the warning signs in the area, ensuring all signs are visible
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3. Remove all furniture and equipment from the room (if possible).
4. Prepare the floor for polishing (refer to the Floor Stripping method statement)
5. Pour a small amount of floor polish into the bucket
6. Attach the mop head to the mop handle
7. Place the mop head into the bucket, so that the floor polish is absorbed onto the mop; do not
submerge the mop.
8. When taking the mop out of the bucket it should not be dripping
9. The first stroke on the floor should be 15cm (6 inches) from and in line with the wall, leaving a
substantial line of polish, (the 6 inch - 15cm gap should be left around all the edges).
10. Work from the furthest point of the room to the door. Keep the mop in contact with the floor at
all times (lift only to re-apply polish).
11. Using the mop, draw floor polish across the room ensuring a uniform amount is spread across the
floor area, with no bare patches, streaks or bubbles. Re-working of polish can be done with the mop
up to 30-60 seconds after application to the floor to cover areas missed or ensure a uniform coat.
After this period do not touch
12. When the area is completed, allow it to dry. Do not walk on the area until it is dry.
13. The second coat should then be applied (in the same manner as 8, 9 and 10) except the floor polish
should be laid in the opposite direction to the first coat using a clean bucket and mop head.
14. On completion, remove the mop head and place in a laundry bag
15. When the area is completely dry, return the furniture to original position
16. After use, all equipment should be checked, cleaned, dried and returned to the storage area
17. Remove gloves and wash hands

SERVICE TYPE STAINS REMOVAL

REQUIREMENTS Paper, Scrapper, Gloves, Warning Signs
General surface cleaner or Adhesive remover

Method
Types of stains include:
• Chewing gum
• Oil and water-based stains

There are two types of stain removal:

a) Physical method
b) Chemical method

a) Physical method
1. Wash hands and put on gloves
2. Use a cloth or paper towel to absorb the liquid.
3. Display the warning sign over the stained area, until area has dried
4. Always start from the outer edge of the stain and work towards the middle. This prevents the
spreading of the stain.
5. Dispose of the cloth or paper towel when the task is completed
6. After use, all equipment should be checked, cleaned, dried and returned to the storage area
7. Remove gloves and wash hands Friction removal water staining

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b) Chemical method
1. Wash hands and put on gloves
2. This involves scraping, brushing, rubbing or scrubbing to remove dried-on stains.
3. It is important to rub gently to avoid damage to the surface.
4. Always start from the outer edge of the stain and work towards the middle.
5. Display the warning sign over the stained area, until area has dried
6. After use, all equipment should be checked, cleaned, dried and returned to the storage area
7. Remove gloves and wash hands.

Should the friction method not work use the chemical method:
b) Chemical method
1. Wash hands and put on gloves
2. Display the warning sign over the stained area, until the area has dried
3. Prepare the cleaning solution in a well-ventilated area (refer to manufacturers’ instructions).
4. Pour a small amount of the chosen cleaning solution onto the stain
5. Allow the cleaning solution to have contact time with the stain.
6. Using a scraper and cloth, start from the outer edge of the stain and work towards the middle until
stain is removed
7. Dispose of the cloth when the task is completed
8. After use, all equipment should be checked, cleaned, dried and returned to the storage area
9. Remove gloves and wash hands

General Cleaning Method Statement

Task: Damp Dusting

Equipment Required
Bucket
Cloth
Gloves
Cleaning Trolley
General Purpose Detergent or General Surface Cleaner

Method
1. Wash hands and put on gloves
2. Prepare the cleaning solution in a well‐ventilated area (refer to manufacturers’ instructions).

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3. Place the bucket onto a cleaning trolley
4. Dampen or rinse a cloth in the cleaning solution
5. Remove items from the surface to be cleaned
6. To Damp Dust flat surfaces, wipe in straight lines cleaning the edges first
7. If cleaning a bedside table, extend it and wipe underneath
8. Wipe the main surfaces in a figure of eight (8) pattern
NOTE frequently turn the cloth and rinse in the cleaning solution. Change the cleaning solution when it
becomes soiled.
9. Use the chosen cleaning solution to remove any grease marks or stubborn stains
10. Replace items on to the clean surface After use, all equipment should be checked, cleaned, dried and
returned to the storage area. Dispose of cloth.
11. Remove gloves and wash hands

Task: Radiator Cleaning

Equipment Required
Bucket
Cloth

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Gloves
Cleaning Trolley
Radiator Tool
General Purpose Detergent or General Surface Cleaner

Method
1. Wash hands and put on gloves
2. Prepare the cleaning solution in a well‐ventilated area (refer to manufacturers’ instructions)
3. Place the bucket onto a cleaning trolley
4. Dampen or rinse a cloth in the cleaning solution.
5. To Damp Dust flat surfaces wipe in straight lines cleaning edges first
6. Wipe main surfaces in a figure of eight (8) pattern.
7. Use a Radiator Tool to clean behind the radiator
NOTE Frequently turn the cloth and rinse in the cleaning solution. Change the cleaning solution when it
becomes soiled.
8. Use the chosen cleaning solution to remove any grease marks or stubborn stains
9. Dispose of the cloth when the task is completed
10. After use, all equipment should be checked, cleaned, dried and returned to the storage area
11. Remove gloves and wash hands

Task: Glass Cleaning

Equipment Required
Cloths x 2
Gloves
Labelled Spray Bottle
Glass Cleaner
General Purpose Detergent or General Surface Cleaner

Method
1. Wash hands and put on gloves
2. Prepare the cleaning solution in a well‐ventilated area (refer to manufacturers’ instructions)
3. Spray the Glass Cleaner or cleaning solution onto the cloth.
4. Wipe the glass surface, starting from the top and working down in a figure‐of‐eight (8) pattern covering all
of the surface.
5. Buff to a shine with a second cloth to remove smears
6. Dispose of the cloth when the task is completed
7. After use, all equipment should be checked, cleaned, dried and returned to the storage area
8. Remove gloves and wash hands

Task: Wall Washing

Equipment Required
Bucket
Cloth
Gloves
Goggles
Labelled Spray Bottle
Abrasive Pad