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Software Requirement Specifications

The document outlines the requirements for an automated hotel management system. The system will allow customers to make online reservations and check reservation status from anywhere. It will also manage the overall functioning of the hotel, including reservations, accounts, and access for staff. The system requirements specify interfaces, functions, users, constraints, and technical specifications to guide the design and development of the hotel management software.

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Tanveer Singh
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62 views

Software Requirement Specifications

The document outlines the requirements for an automated hotel management system. The system will allow customers to make online reservations and check reservation status from anywhere. It will also manage the overall functioning of the hotel, including reservations, accounts, and access for staff. The system requirements specify interfaces, functions, users, constraints, and technical specifications to guide the design and development of the hotel management software.

Uploaded by

Tanveer Singh
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOC, PDF, TXT or read online on Scribd
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SOFTWARE REQUIREMENT SPECIFICATIONS (SRS)

1. Introduction 1.1 Purpose The purpose of this document is to record the requirements of an automated Hotel management system. This document is also the starting point for system design phase of the software development lifecycle and is also used for acceptance testing and designing test cases by the testers. It will also form the basis of contract between the user and developing organization and will be used during maintainence 1.2 Scope The intended product automates the working of a hotel thereby providing efficient services to the customers. After installation of the system the customer would be able to make reservations for the hotel from any part of the world. 1.3 Definitions Hotel Manager: the person who is incharge of overall working of the hotel. Customer: Customer is the person using any type of services offered by the hotel. Receptionist: He is the person who deals directly with the customer and satisfies all his queries. 1.4 References 1. K.K. Aggarwal 2. Sangeeta sabharwal 3. Roger S.Pressmann 2. Overall description 2.1 Product Perspective The system is designed for online reservation by the customer as well as for overall managing the hotel working including accounts. The system will be realized using configuration supporting 16 terminals with full screen support connected through local network in the hotel. The terminals would be available at the reception as well as at the desk of incharges of all the major departments of the hotel. Additionally hotel reservation status would also be made available on the internet. So users would be able to reserve rooms online. 2.2 Product Functions The hotel management system supports following functions: a. Functions by which customers can make online reservation and check the reservation status. b. Functions by which hotel staff update the hotel reservation status. The access to these different functions by different users is restricted . e.g. customer can only do the reservations in the hotel online. 2.3 User Characteristics Users of the system are the hotel staff and the customers. Assuming that they have very less knowledge of using such type of systems, the system must have well designed user interfaces. In house training will be provided to the hotel staff for using the system. 2.4 Constraints

Customers will only be allowed to check the reservation status and make reservation through internet. They will not be allowed to update the reservation status. Similarly, access to various functions by different staff personnel of the hotel is restricted and will be available at some specific dedicated terminals. 2.5 Assumptions and Dependencies The system would be taking inputs from the accounts department of the hotel to generate bills and would also be sending outputs to account department. 2.6 Requirements Subsets At present the system would support only single hotel management but in future system would be upgraded to manage a network of hotels. 3. Specific Requirements 3.1 External Interface requirements The details of various screen formats are documented. Online help is also available for customers as well as for hotel staff. 3.2 Functional Requirements 3.2.1 Customer functions 3.2.1.1 Selection option from main menu. The customers select one of the option from main menu 3.2.1.2 Check hotel details. 3.2.1.3 Check hotel room reservation status 3.2.1.4 Make online reservation. On clicking this option, customer is offered a screen with a form to fill the details like name, address, type of room, expected check in date and check out date etc.. Once customer submits the form online, depending upon room status, reservation is confirmed or denied. 3.2.1.5 Help 3.2.1.6 Make Payment Online 3.2.2 Hotel Administration Functions 3.2.2.1 Hotel Reservations 3.2.2.1.1 a. Check reservation status 3.2.2.1.2 b. Update reservation record 3.3 Performance Requirements Though the maximum capacity of the system of the system is 64 terminals, initially it will support only 16 terminals. The system must support maximum 6 users simultaneously and response time for customer queries must be less than 10 seconds. 3.4 Design constraints All hardware must support windows NT operating system. It must also incorporate existing client server software in the product. 3.5 Software System Attributes The system must be used by the hotel staff with defined privileges. The system must be on 24 hours as hotel industry is an 24 hours business. Everyday backup would be made by 9 p.m. .

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