Unit test 2
Unit test 2
Unit test 2
Answer all the questions. There is one mark per question.
LANGUAGE REVIEW
Complete the second sentence in each pair so that it has approximately the same meaning as the
first sentence. Use no more than six words, including the word given. (Contractions count as one
word.)
1 Sales were slipping and customer complaints were rising.
only
____________________________________ customer complaints were also rising.
10 They have excellent after sales service but poor quality products.
what
They have excellent after sales service but ____________________________________ good
quality products.
VOCABULARY
A Complete the sentences with the correct form of the word in brackets.
11 The in-house company _______________ (train) has created a really good training
programme for the staff.
13 At the _______________ (graduate) ceremony, she was awarded a special prize for being the
top student in the business faculty.
SKILLS
A Complete the conversations with the expressions (a–e).
a) let me see if I’ve understood
b) could you give me your name again
c) could you clarify what you mean by
A Good morning, it’s Dai Zenor here from BTS Holdings. I’m supposed to be attending a
training session this afternoon at …
B Yes, it’s 2 o’clock in the Luxor Room, which is in the annexe at the back of the main
building. You have to go round the back of the main building, follow the signs for Laboratory A and
go in through the door to the left of Lab A.
B I’ll e-mail the details to you. However, if you’re late you won’t be allowed in because it’s a
closed session.
B The training leader won’t let anyone in once he’s started. It’s some kind of special training
course.
A So, (25)_____ correctly. I mustn’t be late and you’ll send the directions by e-mail.
B That’s right.
B Complete the list of dos and don’ts for writing e-mails with the words in the box.
emphasise proofread polite concise subject line
26 Language should be clear and _______________.
27 Tone should be _______________.
28 Don’t leave the _______________ blank.
29 Get to point quickly and _______________ key information and action required.
30 _______________ message to ensure spelling and grammar are correct.