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Bcom Course Outline_044920

The document outlines the course BPS 138: Business Communication offered by the Faculty of Business Studies at Takoradi Technical University for the 2024-2025 academic year. It emphasizes the importance of effective communication in supply chain management and includes course objectives, topics, evaluation methods, and teaching strategies. The course covers various aspects of business communication, including presentation skills, meeting planning, and telephone etiquette.

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4 views

Bcom Course Outline_044920

The document outlines the course BPS 138: Business Communication offered by the Faculty of Business Studies at Takoradi Technical University for the 2024-2025 academic year. It emphasizes the importance of effective communication in supply chain management and includes course objectives, topics, evaluation methods, and teaching strategies. The course covers various aspects of business communication, including presentation skills, meeting planning, and telephone etiquette.

Uploaded by

andersonclement575
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as DOCX, PDF, TXT or read online on Scribd
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COURSE OUTLINE

FACULTY OF BUSINESS STUDIES - TAKORADI TECHNICAL UNIVERSITY

SECOND SEMESTER – 20242025 ACADEMIC YEAR

PROCUREMENT AND SUPPLY DEPARTMENT

1.0 COURSE DESCRIPTION


COURSE CODE AND TITLE BPS 138: BUSINESS COMMUNICATION

CLASS BACHELOR OF TECHNOLOGY IN


PROCUREMENT, LOGISTICS AND
SUPLPLY CHAIN MANAGEMENT
 HIGHER NATIONAL DIPLOMA
 DIPLOMA IN TECHNOLOGY
COURSE WEIGHT 2 CREDIT HOURS

TEACHING APPROACH MIXED APPROACH

2.0 COURSE RATIONALE


Can you imagine the amount of harm that will be caused along the supply chain if its actors fail to
communicate the right information in the right way at the right time and place? In Supply chain,
communication is important among stakeholders in order to reduce cost, improve quality, save
time, avoid mistakes, reduce conflicts and ultimately create value. Irrespective of the quality of
work done at any point, it fails to be counted if it is not communicated in the right manner to the
relevant people. On a regular basis, staff of a thriving procurement office will need to
communicate with several stakeholders in order to obtain relevant information to carry out their
various tasks and to report task outcomes to the appropriate stakeholders. In this course all aspects
of Business Communication relevant to the Procurement practice is discussed.

3.0 Instructor Information

Lecturer: Fred Kobina Sam

Status: Full Time

Office: N/A

Office Hours: 07:00 am to 17:00 pm

Phone: 0540588370, WhatsApp: 0540588370

Email: [email protected]
4.0 Content

i. Course Objective

At the end of the course, students should be able to;

• Define Communication
• Define Business Communication
• State the Importance of Business Communication
• Explain Grapevine Communication
• Explain the Organizational Communication Channels
• Define Meetings
• Explain the Importance of Meetings
• Outline and explain element in Meeting Preparation
• Outline and explain element in Meeting Conduct
• Outline and explain element in Post Meeting Matters
• Draft a Memo
• Draft a Notice
• Draft an Agenda
• Design Invitations
• Plan a presentation
• Select and design of presentation aids
• Deliver a presentation
• Make telephone calls
• Receive telephone calls
• Receive calls on behalf of others
• Practice the ethics in telephone calls
ii. Topics
• Introduction to Business Communication
• Presentation Skills
• Telephone Etiquette
• Meeting Planning and Conduct
• Meeting Documentation

5.0 Assignment and Description of Assignment

Evaluation/Course Requirements
Class Assignments 10%
In-class exams 10%
Mid-semester exams 20%
End of Semester exams 60%
Total 100%

Class attendance and contribution will be one of the modes of assessment. Others will be in-
class exams, quizzes, directed readings, mid-semester and end of semester examination.

6.0 Teaching Strategies


Lecture, Presentations and Discussion.

7.0 Resources

 Showm, B. Snyder, L. (2018). Business Communication: Polishing Your Professional


Presence (What’s New in Business Communication), (4th Edition); Pearson Publication.
New York.

 Guffey, E.M. & Seefer, C.M. (2019). Business English (13th Edition). Cengage Learning
Publishing, United States.

 Graig, T. (2018), Taking Care of Business: The Hands-on Business English Textbook,
BlueSky Publishing, United States.

8.0 Supporting Materials


 Hynes, G.E. & Veltsos, J.R. (2018). Managerial Communication: Strategies and
Applications. (7th Edition). SAGE Publications, Inc, United States.
 Boyee, C. & Thil, J. (2017). Business Communication Today. (14th Edition). Pearson
Publication, New York.
9.0 COURSE OUTLINE

WEEK TOPIC/ACTIVITY SPECIAL FEATURES

INTRODUCTION TO BUSINESS
COMMUNICATION
Week 1 & 2 • Definition of communication
• Definition of business communication LECTURE
• Importance of business communication
• Grape vine communication
• Organizational communication channels
PRESENTATION SKILLS
 Introduction to public speaking
 Factors to consider in public speaking
 Selection and design of presentation aids

Week 3 & 4  Delivering a presentation LECTURE,


MEMORIZATION AND
PRACTICE

MEETING PLANNING AND CONDUCT


• Definition of meetings
• Importance of meetings
Week 5 & 6 • Preparation for standard meetings
• Meeting conducts LECTURE,
• Post meeting matters DOCUMENT REVIEW
 Meeting terminologies AND PRACTICE
MEETING DOCUMENTATION
Week 7 & 8 • Memo LECTURE,
• Notice MEMORIZATION AND
PRACTICE
• Agenda
Invitation

Week 9 MID -SEMESTER EXAMS

TELEPHONE ETIQUETTE
Week 10 & 11 • Making telephone calls LECTURE,
• Receiving telephone calls MEMORIZATION AND
PRACTICE
• Receiving calls on behalf of others
• Ethics in telephone calls

REVISION REVIEW OF ENTIRE


SEMESTERS WORK

END OF SEMESTER
COMPRISES OF
THREE SECTIONS
END OF SEMESTER EXAMS
• Section A
(Short answers)
• Section B
(matching)
• Section C
(Document design)

Lecturer’s Signature HOD’S Signature

……………………………… ………………………………

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