Scribd
Upload
6 views2 pages

notable quality management experts

The document lists notable quality management experts, known as Quality Gurus, and summarizes their key contributions. Walter A. Shewhart introduced statistical control charts, while W. Edwards Deming emphasized management's role in quality through his '14 Points' framework. Other experts like Joseph M. Juran, Armand V. Feigenbaum, Philip B. Crosby, Kaoru Ishikawa, and Genichi Taguchi contributed various concepts and tools that shaped the understanding and implementation of quality management.

Uploaded by

stekimeu
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
6 views2 pages

notable quality management experts

The document lists notable quality management experts, known as Quality Gurus, and summarizes their key contributions. Walter A. Shewhart introduced statistical control charts, while W. Edwards Deming emphasized management's role in quality through his '14 Points' framework. Other experts like Joseph M. Juran, Armand V. Feigenbaum, Philip B. Crosby, Kaoru Ishikawa, and Genichi Taguchi contributed various concepts and tools that shaped the understanding and implementation of quality management.

Uploaded by

stekimeu
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
You are on page 1/ 2

his image lists notable quality management experts (Quality Gurus) and summarizes their

main contributions to the field. Here's an explanation of each:

Walter A. Shewhart:
 Contributed to understanding process variability: Emphasized the importance of controlling
and understanding variations in manufacturing processes to improve quality.
 Developed the concept of statistical control charts: Introduced control charts, a tool for
monitoring process behavior over time, to ensure consistent product quality.

W. Edwards Deming:
 Stressed management's responsibility for quality: Believed that leadership plays a critical role
in ensuring quality improvements.
 Developed "14 Points" to guide companies in quality improvement: Created a framework to
help organizations improve their processes and achieve long-term quality goals.
1. Create Constancy of Purpose
 Focus on long-term goals and provide consistent vision and direction for quality improvement.
2. Adopt the New Philosophy
 Embrace a culture of quality, rejecting outdated practices that accept defects or inefficiency.
3. Cease Dependence on Inspection
 Eliminate the need for mass inspection by building quality into the product from the start.
4. End the Practice of Awarding Business on Price Alone
 Focus on building long-term relationships with reliable suppliers who provide consistent quality,
not just the lowest price.
5. Continuously Improve the System
 Emphasize ongoing improvement in products, services, and processes to increase quality and
reduce costs.
6. Institute Training on the Job
 Invest in continuous training for employees to ensure they are equipped to produce quality work.
7. Institute Leadership
 Shift management’s role from supervision to leadership, helping employees achieve their best
performance.
8. Drive Out Fear
 Create an environment where employees feel safe to express concerns, make suggestions, and
contribute to improvement.
9. Break Down Barriers Between Departments
 Encourage collaboration and teamwork across departments to solve problems and improve
processes.
10. Eliminate Slogans, Exhortations, and Targets
 Avoid vague exhortations for employees to "do better" without providing clear tools and
methods for improvement.
11. Eliminate Numerical Quotas
 Replace productivity quotas with quality-focused leadership that encourages innovation and
improvement.
12. Remove Barriers to Pride in Workmanship
 Address issues that prevent employees from taking pride in their work, such as poor tools,
unclear standards, or conflicting demands.
13. Institute Education and Self-Improvement
 Promote lifelong learning and professional development for all employees.
14. Take Action to Accomplish the Transformation
 Commit leadership to driving the transformation and ensuring everyone in the organization
participates in the quality journey.

Joseph M. Juran:
 Defined quality as "fitness for use": Highlighted that quality means meeting customer needs
and ensuring the product is fit for its intended purpose.
 Developed the concept of cost of quality: Introduced the idea that quality costs include
prevention, appraisal, and failure costs, encouraging businesses to invest in prevention.

Armand V. Feigenbaum:
 Introduced the concept of total quality control (TQC): Advocated for organization-wide
quality management involving all departments and employees.

Philip B. Crosby:
 Coined the phrase "quality is free": Emphasized that the cost of preventing defects is far less
than the cost of fixing them.
 Introduced the concept of zero defects: Promoted the idea that it is possible and necessary to
aim for zero errors in processes.

Kaoru Ishikawa:
 Developed cause-and-effect diagrams: Created the Ishikawa or fishbone diagram, a tool for
identifying and analyzing the root causes of problems.
 Identified the concept of "internal customer": Highlighted that employees and internal
processes within an organization are as important as external customers in achieving quality.

Genichi Taguchi:
 Focused on product design quality: Stressed the importance of designing products for quality
rather than relying solely on inspection.
 Developed the Taguchi loss function: Demonstrated how quality improvements reduce societal
losses caused by deviations from target performance.

You might also like