CCA

Introduction  Good morning, candidates!

 Welcome to Philippine Call Center Institute as
your assessment Center
 I am Princess Lecy P.Balasa, an accredited
assessor for CSS NC II
 Before we proceed to the Assessment Proper, I
would like to welcome
 MS. Genevie ,Bengan TESDA Representative.
You don’t have to worry about his presence, he
will not be the one to assess you.
He is here to oversee if my conduct of
assessment is in accordance with the prescribed
methodology standard and procedures in Tesda.

Attendance  I will check first your attendance and please

submit your admission slip and present your ID as
I call your name.

JERICK, May I have your admission slip. GABRIEL

PHILIP PARIÑAS…, KRISTINE JOY PADASMA…
[check carefully]

Thank you.

Self- Here is your Accomplished Self-Assessment Guide

Assessment and APPLICATION that is the indication that you can
Guide perform all the tasks in qualification for CSS NC II

Purpose Today I will administer the assessment for CSS NC II

The purpose of this assessment is to check the level of

your competency enumerated in the CSS NC II
qualification and to be a CSS NC II holder.

Coverage The CSS NC II consists of 4 core competencies

 Install and configure computer systems
 Set-up Computer Networks
 Set-up Computer Servers
 Maintain and Repair Computer Systems and
Networks
Tasks  The task to be performed are the following:
- ASSEMBLE COMPUTER HARDWARE
- INSTALLING OPERATING SYSTEMS AND
SOFTWARE
 - SETTING UP COMPUTER NETWORKS AND
SERVERS
- MAINTANING AND REPAIRING SYSTEMS
Methods The method that I’m going to use for this assessment
are written exam, demonstration and oral
questioning.

Results The result of assessment it could be “Competent” and

“Not Yet Competent”

This type of Assessment is COC (Certificate of

Competency).

If the result of your assessment is “Not Yet Competent”,

you will take reassessment ONLY ON THE
COMPETENCY/IES in which you are NOT YET
COMPETENT. And what you HAVE TO DO is to practice
and review your module. If you are confident enough,
you need to apply for reassessment at the Assessment
Center.
This assessment is confidential. I, you and
personnel inside this assessment area keep the
results confidential. AND WE ARE LIVE AND
MONITORED BY CENTRAL OFFICE VIA CCTV

In the event that you do not conform with the results of

your assessment you are free to write an appeal to
the Provincial Office addressed to the Provincial
Director.

After the assessment, you can claim your CARS from

the AC Manager today. For the issuance of your
National Certificate; if you are found to be competent,
please wait for your NC to be emailed in your email
account that you have provided at the assessment
center during your application.

National Certificate today is already electronic

certificate. Therefore, you don’t need to visit TESDA
Provincial Office to claim your NC. You just have to wait
for your NC to be emailed right after the assessment or
tomorrow. Follow the instructions for the password on
how to open the PDF file and print it in A4 size bond
paper.

If you want your National Certificate to be sealed, just

 bring the hard copy of your NC to TESDA Provincial
Office, located at Roxas Avenue Brgy. XI Roxas City and
have it sealed for free.

Personal If you need to attend to your personal necessity, our CR

Necessities is located beside the Assessment Room, if you want to
buy your food, our canteen is located at the next room.

Do’s and I will give some Do’s and Don’ts during the
Don’t’s assessment
1. Practice safety at all times
2. Use PPE
3. Avoid using cellphone
4. Don’t eat inside the assessment center
5. Don’t disturb or avoid talking to your co-
candidates
6. IF YOU ARE UNDER MEDICATION YOU, PLEASE
INFORM ME AHEAD OF TIME SO THAT I CAN
ATTEND YOUR NEEDS IN CASE YOU NEEDED

Specific Before I distribute your No., please read the Specific

Instructions Instruction to the Candidate, so that you will be able
to know what you are going to do during this
assessment. If you don’t understand some things, don’t
hesitate to ask me. Any questions or clarifications? Do
you understand what to do?

Nos. I will distribute to you now your No.

Candidate #1 please proceed to your table. Candidate
#2…10 please proceed to your table..

Demonstration Here is the materials ,tools and equipment you will use
TO DO THE TASKS WITHIN 8 HOUR.

While you are performing the task, I will observe you

using the Rating Sheet. After your demonstration, I
will ask you some questions related to your
demonstration, and I will give feedback. Again,
remember safety first. You may start now…

-----Demonstration is done-----

Interview Candidate No. 1, please sit down. How’s your

assessment? Since you have finished the
demonstration, I will give you first question to know
your underpinning knowledge.
 Questions: 1. What is the first step in assembling
computer hardware?
2. Name two components you need to install when
assembling a computer.how?
“Competent” Based on my observation in the oral questioning you
have answered satisfactorily

Based on your demonstration on:

- ASSEMBLE COMPUTER HARDWARE
- INSTALLING OPERATING SYSTEMS AND
SOFTWARE
- SETTING UP COMPUTER NETWORKS AND
SERVERS
- MAINTANING AND REPAIRING SYSTEMS

 You have assembled computer hardware easily,

showing that you mastered the process in a short
period of time. Then, You installed operating
systems and software very well, completing the
process smoothly and following the correct
procedures. However, that you could practice
more on advanced network troubleshooting to
build deeper expertise. So, I suggest is to build
the habit of documenting repairs for future
references. Your work here reflects both your skill
and your commitment.
So all in all, you are “Competent”. Congratulations!

Please sign the Rating Sheet and CARS Competency

Assessment Result Summary.

You may claim your CARS signed by the Assessment

Center Manager at the Assessment Center.

You just have to wait for your NC to be emailed right

after the assessment or tomorrow. Follow the
instructions for the password on how to open the PDF
file and print it in A4 size bond paper.

Again Congratulations and the best of luck in all your

endeavors!

“Not Yet Candidate No.2, please sit down…

Competent” Since you are done performing the two projects, I will
ask you first some questions related to your
demonstration.
Questions: 1. What is the first step in assembling
computer hardware?
2. Name two components you need to install when
assembling a computer.how?

You are done now with demo and oral questioning.

If you were given the privilege to rate your self 1to 10,
how would you rate?

Based on my observation you have answered the oral

question satisfactorily.

However, I observed that while assembling computer

hardware, you had difficulty connecting some
components properly, which caused delays during the
setup.While installing operating systems and software,
there were moments of confusion in selecting correct
settings, leading to minor installation errors.In setting
up computer networks and servers, you struggled with
configuring IP addresses correctly, which affected
network connectivity during the demonstration.During
maintaining and repairing systems, there were
instances where troubleshooting steps were missed,
resulting in slower repair time.

So, as far as the competency in Perform Assemble

Computer Hardware,Installing Operating Systems And
Software you are Not Yet Competent… Do you have
any questions so far?

All in all the result of your assessment is Not Yet

Competent. I suggest you need to practice or review
your module. If you are ready and confident to take the
assessment, you have to apply at the assessment
center for reassessment, and you will be reassessed
provided there is schedule of the assessment and the
assessor is available.

Please sign first the Comprehensive Assessment Result

Summary (CARS) and Rating Sheet. You can access
your Certificate of Completion (COC) to be emailed right
after the assessment or tomorrow. Follow the
instructions for the password on how to open the PDF
file and print it in A4 size bond paper.

But I suggest that you apply for re-assessment and

strive to get competent in all of the competencies so
that you will be able to receive your National Certificate
II. Thank you for participating in this assessment.

Good luck in all your endeavors.