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BE A PART OF OYO!

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0% found this document useful (0 votes)
40 views26 pages

BE A PART OF OYO!

Uploaded by

pavanvigneshbude
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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is a global platform

that empowers entrepreneurs and small


and medium businesses that own or
operate hotels and homes by providing
full-stack technology products and
services that aim to increase their
revenue and ease
OYO Home OYO Hotel

their operations, and to enable our global


network of Customers to book affordable and
trusted accommodations through a seamless
digital experience on our platform

Chalet, Mühlbach am Hochkönig Salzburg, Austria


35+
Countries
OYO operates multiple
accommodation brands 174K+
Hotels & Homes
across the world serving all in
types of guests for all types 2024
of travel across price
segments
Netherland US UK Japan
Started in

2013 Germany Indonesia Thailand China

Philippines UAE Vietnam KSA

India China Nepal Malaysia


A business for the World, from India.
70%+ 40+ 35 95mn+ 174K+
of our global employee integrated solutions countries have customers are storefronts
base in India and offerings an OYO! served globally globally

Building in India, for the world Technology DNA Diverse global footprint and counting! Hotels & Vacation Homes
Homegrown luxury

Operates Vacation homes


lifestyle stays Affordable stays for a
modern traveler

10+ brands
across Hotels Vacation homes Collection of
premium stays

and Vacation
Homes Subscription solutions
Mid-premium stays
for budget travellers

e
Vacation homes

Executive lifestyle
stay at city centers

Group Booking

Property
Management

Swedish Vacation
homes Booking Platform
OYO’s unique two-sided technology platform helps to solve both Patrons’ and
Customers’ pain points

Challenges faced by Patrons Challenges faced by Customers

Limited online presence and distribution Limited, generic accommodation options

Limited revenue management & static pricing Pricing considerations

Unorganized brand / lack of customer loyalty Complex booking procedures

Weak and impersonalized marketing Slow check-in & front desk operations

Inefficient operations Cumbersome cancellation & refund process

Poor / unpredictable customer experience Grievance redressal systems

Cumbersome back-end processes Poor quality standards

Huge opportunity for a digital platform helping Patrons move from offline to
online and unlocking Customer experience of a broad range of storefronts at compelling price points
Comprehensive tech suite creates a strong value proposition for Patrons
Growing base of 40+ fully integrated products

Patron (Storefront) Revenue Stack Operation Management Stack D2C Stack


Sign up Stack (CO-OYO) (OYO-OS)

Hassle-free, swift onboarding Business growth Efficient business management Customer retention
 Revenue share contracts  1.6x - 2.6x higher revenue than industry  Automated Customer queries  72% global direct demand2

 Digital sign-up and onboarding average3 resolution  90% direct demand in India2

 AI / ML driven dynamic pricing  100%1 adoption of OYO Secure  72% repeat and organic demand2

 Access to multiple OTAs

Source: Company information, RedSeer report


Note: 1 % of hotel Patrons As of Jun’23 India; 2 For FY23; 3 “OYO vs Industry – Times” is defined as the ratio of OYO average revenue and industry average revenue for independent budget hotels and home. Comparison of industry average independent budget hotel revenue per week/homes average
annual revenue (taken as base, i.e., 100%) to the OYO average week 12 revenue per storefront (in the case of independent budget hotels) and to the OYO average annual revenue per storefront (in the case of independent homes); Revenue refers to the transaction value from customers (similar to GBV
(net of discounts) for OYO). For hotel storefronts in India, Indonesia and Malaysia, the comparison was performed based on all OYO hotels in the relevant regions and all independent hotel storefronts in the relevant regions for: 2018-19: Hotels that joined OYO’s platform between January 1, 2018 and
December 31, 2019; 2022: Hotels that joined OYO’s platform in the nine-month period ended September 30, 2022; For Europe Homes, the average GBV (net of discounts) in calendar year 2019 and the average GBV (net of discounts) in calendar year 2022 for all OYO fully managed homes was considered
End-to-end ownership of Customer journey and relationship to ensure
superior experience and higher engagement
Discovery Booking Pre-stay Check-in/Check-out In-stay Post-stay

1 2 3 4 5 6

 Storefront details,  3 step booking  OREO: Automated  Contactless digital  App based F&B and  Post-stay feedback
reviews, ratings and  Seamless payments refund system check-in / check-out other in-room  Loyalty rewards
photographs and invoicing  Yo! Help: Real time  App based front desk services
 AI / ML based chat assistant services  Track housekeeping
personalization engine
based on user search &
80-90% guest queries automated1
booking history
Source: Company information
Note: 1 Q1FY24
OYO has continued to build innovative solutions for Patrons & Customers
Enabling further automation, stronger unit economics and operating leverage

2014- 2019 2020 - 2021 2022 & beyond


(pre-COVID) (COVID period)

Building the core platform for small Accelerated product development Continued innovation and development
businesses and entrepreneurs and adding during COVID to drive higher yield, of platform to empower our Patrons
products to drive margin enhancement operating leverage and enhance Patron &
Pricing Hub
Customer experience 2024
Revamp

Growth Hub

Tariff
Manager
Dynamic
Pricing

Earnings
management

Design 2.0
Gx Hub
A refreshing
& Review
new look of the
SaaS
Oyo app
Wizard
2.0 Games on
OYO App
2014 OREO
Referral
These materials are confidential and not to be printed or distributed
~18k Hotels and ~85k Homes across 35+ countries

OYO Townhouse, Indonesia OYO Townhouse, Indonesia OYO Vacation Home, Austria, Europe

OYO Hotel, India OYO Townhouse, India OYO Vacation Home, Netherland, Europe
OYO Vacation Homes manages 80k+ full stack homes & ~78k subscriptions with
breath-taking views…

OYO Vacation Home, OYO Vacation Home, Austria


OYO Vacation Home, France
Germany

OYO Vacation Home,


OYO Vacation Home, Belgium OYO Vacation Home, Netherland
Spain
How OYO acquires Patrons and Customers

Patrons Customers
1
1 Digital Lead and BD Sign up OYO WIZARD
(Customer
2
loyalty Program)
✔ Digital lead, new supply signed-up by BD
✔ Flexible contract options based on ✔ Program to attract new Organic traffic on
Patron feedback Customers App/Desktop
✔ Performance management and MWeb
✔ Host of benefits including
guaranteed discounts,
Post COVID cashback, and upgrades

2 3 4 OYO
3
REFERRAL
OYO Saathi ✔ Easy access to “Invite
(Reseller) Sign up ✔ Patron funded & Earn” tab in app
Self Serve Sign up Customer that enables referral of
✔ Fully-variable cost acquisition contacts through
model to onboard ✔ Easy self-signup engine multiple social
new storefronts ✔ Enabling Patron channels
✔ Tech-enabled KYC,
✔ Re-seller program in content-collection, and to opt in to offer ✔ Incentive for both
partnership with local online distribution rooms for new referee and referrer to
area entrepreneurs storefront setup Customers at signup and make first
discounted price booking
via CO-OYO

70%1 Patron queries resolved through automation 75-80%2 Customer service calls through AI + bot (Yo! help + IVR),

1 For India, Avg. of last 3 Qs (Q3 FY22- Q1 FY24), 2 For FY23 (India)
3
Our Team

These materials are confidential and not to be printed or distributed


Experienced and Stable Leadership Team
Capabilitie
Markets Functions
s

8 4 11 6 6
Ankit Tandon Gautam Swaroop
Anuj Tejpal Rakesh Kumar
CBO & CEO SEAME & CEO, International & Rakesh Prusti
Chief Merchant Chief Financial Officer
OVH Workspaces General Counsel
Officer

7 8
8
Shirish Damani
Varun Jain Shashank Jain Chief Revenue Officer 8
2
COO, India Head Of Technology
Nitin Thakur Dinesh Ramamurthi
Global Head of Chief Human Resources
Communications Officer
Ritesh Agarwal
Founder & CEO 8
8 7 Shreerang Godbole
Sonal Sinha Rachit Srivastava Chief Service Officer
COO, International COO, OVH

# No. of years with OYO


9
8
Ashish Bajpai Kavikrut
Head of Global Distribution and Chief Growth
Revenue Management Officer
We’re proud to share our success with our teams and partners around the World.

Product of the year Award at Most Innovative Loyalty Ritesh Agarwal won the 'The Yo! Help won the Best Yatish Jain and Shashank
Sales and Marketing Tech Program of the Year award at Millennial Maverick' Award at Transformation of the Year Jain won the Good Business
Awards 2021 the 14th edition of The GQ & Mercedes-Benz Award at Excellence in Award in the Excellence in
Customer Fest Show 2021 Restless for Tomorrow Customer Service Awards Business Transformation
Awards (2020) 2021 Category

Fast Company’s World’s #1 on LinkedIn’s Amongst LinkedIn’s OYO is Great Place


Most Innovative Companies Top Startups List | 2019 Top Companies Where Republic Open Achievers Awards
To Work Certified | 2018
India edition | 2018, 2019 India Wants To Work
2016, 2017, 2018
Our Purpose Our Values

We are OYOpreneurs, We are OYOpreneurs,


we drive positive change. we live our values every day.

We are here to simplify stays Trust


for Customers, grow business Respect
for Patrons and create value Resilience
for Shareholders Bias for Action
by building an enduring and
loved company.

19
● Fun Fridays
● Team Parties and Offsites
● Diversity Initiatives
● Hobby Clubs
● Health Camps and many more

Work and
Culture

We believe in creating an empowering,


inclusive and fun environment where
people can bring their best to work and
learn new things everyday!

Capability Building
Building Connects
● Regular Townhalls with leaders
Best-in-class Functional & Leadership including Ritesh
Academies ● 1-o-1 connects with leaders
Hackathons - CodeKRaft ● Formalized Feedback
Continuous Recognition through R&R discussions
and Reward points
● Learn O'Clock
OPPORTUNITY TO EARN >100% OF YOUR CTC BE A PART OF FUN OFFSITES WITH YOUR
THROUGH INCENTIVES AND TO GET RECOGNIZED TEAMMATES!
BY OUR TOP LEADERSHIP !

MERIT DRIVEN CULTURE AT OYO!


Work with the best Talent Opportunity to shape Tech-first
• Inspirational leaders as mentors culture
• Talented peers and managers
• Collaborative and inclusive teams Build World-class products
Bring tech-first thinking

Accelerated Learning & Competitive Compensation &


Growth Benefits
• Challenging/ Stretch Projects • Market leading compensation
What do we have to offer? • Functional & Leadership academies • Extensive wealth creation
• Accelerated progression for high opportunities through ESOPs
performers • Competitive Benefits

Supportive Policies Focus on holistic Well-being


• Enhanced parental support • Psychiatric coverage supporting mental
• Flexible leave wellness
• Medical, Accidental & Life Insurance • Exclusive well-being partner Plumcare
coverage • Health camps
• Flexible Benefits Program for tax
saving
Join as an Intern or as a Vice-President,
At OYO, everyone is an OYOpreneur.

At OYO, you get to work with the brightest


engineers in the world.

At OYO, you get the opportunities to work on the


projects you love.

At OYO, you get a chance to be a part of a social


revolution.

At OYO, you get heard.

And that’s not it.


Come build a career with us!
Progress in your
role across our
functions to be
our next Area
Revenue Head,
Supply Growth
Head, Area Sales
Manager !

Be a face of
1 year of hands-on our business!
field experience
while to build your Progress in the
business business
foundation excellence roles of
Program Manager
or Project
Manager
Identifying talent needs Career
CampusesRoadmaps and
Career PathsCareer Growths
for Campus Talent Growth & Retention

Band People Manager Roles Experience

1A-1B Executive/Senior Executive 0-2

2A-2B Associate/Senior Associate 2-3

3A Associate Manager 3-5


3B Assistant Manager 5-6
4A Manager 4-7
4B Sr. Manager 6-9
5A Director 10+
5B AVP 12+
6A VP 15+

Yrs. of experience in this table is only indicative and could vary based on the relevance of
experience.
We Are Revolutionizing Hospitality and
We Would Love To Do This With You!

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